Immediate Online Technical Support for Omaha UNIX, Linux, or Sun Solaris SystemsFor small businesses in Omaha or anywhere in the state of Nebraska, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security design and business continuity planning.

Progent's online support engineers offer exceptional value due to the fact that they have the practical background and the advanced technology to resolve most network issues rapidly. Efficient support reduces immediate expenses since solutions accumulate a smaller number of billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company saves even more in incidental costs by minimizing or avoiding system downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for online help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many online service organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for billing save you from scenarios where quick solutions manage to end up as big bills. Progent's penchant for handling technical issues quickly translates into your company spending less cash.

Progent's Remote Service Technologies
Over time, Progent has fine tuned a set of customized tools and field-tested processes that promote the highest degree of efficiency for remote consulting and repair for small and midsize business information systems. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to interface to your environment without violating corporate security.

Progent's proprietary service database system maintains detailed documentation of the service that Progent's clients have received. Progent's team service personnel have access to the details of assistance provided to each Progent client by any engineer. This history of problems and responses is structured as a quickly exploitable internal database that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's remote service experts can arrive at optimal resolutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Omaha or anywhere in Nebraska or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.

Online Support Services Offered Progent
Progent's online network support professionals possess advanced credentials in a comprehensive set of disciplines. This breadth of technical skills allows Progent's consultants to tackle virtually any emergency likely to occur in a small company network. Certificates held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

To support companies with multi-platform networks, Progent also offers the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services provided by Progent to small businesses in Omaha and throughout the state of Nebraska include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide array of computer technology such as network architecture, email solutions, network and operational security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.

    Progent's UNIX and Linux support engineers can offer urgent online assistance for resolving anomalies affecting UNIX/Linux networks powered by leading versions of UNIX including:

    Important Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco CCIE Consultants for Omaha, NebraskaThe Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and certifies an individual's networking skills at the expert level. Cisco CCIEs can handle even the most complex problems encountered in network design, installation, maintenance, security, and repair. CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management tools and developing workarounds or locating software patches. Cisco CCIEs offer excellent cost-effectiveness because their depth of expertise allows them to fix the most difficult problems rapidly. In common instances, less qualified consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few support providers make CCIEs available to help small and medium sized businesses. Progent can provide quick phone contact with a CCIE so you can get timely help for complex network infrastructure issues that are crippling business efficiency but are outside the comfort zone of your regular network support personnel. Progent's Cisco CCIE engineers can tie into your network via the latest remote troubleshooting technology to perform efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Certified Windows Support
    Microsoft Windows Experts for Omaha, NebraskaProgent's Microsoft-qualified online service experts offer computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint 2013 design, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad range of online PC desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Certified Network Security Professionals
    CISSP Certified System Security Professionals for Omaha, NebraskaProgent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions that can enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help you to recuperate quickly following a damaging breach. Security services available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special projects that small companies often request. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute critical projects economically and on time. Progent's special remote engineering services include:
  • Help Desk Services
    Progent's Help Desk Call Center support programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for small businesses who don't have the resources to assemble and manage an internal Help Desk Call Center but who require quick response from a dependable Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and operates as a transparent reinforcement of your existing Helpdesk resources. Progent's Virtual Help Desk can act as an escalation option to handle the toughest technical challenges, or be ready in overflow instances when your ordinary resources are too busy.

    Progent's Help Desk consulting services can assist you in building an effective new Call Center or enhancing your existing one, identifying or customizing Call Center application software to address the particular needs of your business, or providing occasional phone support personnel to work with your internal Call Center resources to handle high-demand events like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned network consultants offers your customers in Omaha or anywhere in the state of Nebraska quick access to an efficient support group with years of experience delivering phone consulting and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a solid contributor to company performance, and Progent's aim is to solve rather than just report network issues.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and training in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and Excel. To read additional information about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac consultants can support the creative components of Apple Mac computing by delivering phone-based help support and training in graphics, audio, and motion video. Progent's support professionals offer help in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio/video or putting together an audio/video production lab.

    Online Network Monitoring Services
    Progent can provide companies in Omaha, or anywhere in the state of Nebraska, remote network monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By uncovering looming issues before they evolve into network outages, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on a mix of OS platforms.

How Your Omaha Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.

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