Urgent Phone Support for Omaha UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Omaha or anywhere in Nebraska, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security architecture and business continuity preparedness.

Progent's remote support engineers represent exceptional value because they have the practical background and the advanced tools to resolve most information system issues quickly. This lowers immediate costs since solutions accumulate a smaller number of billable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.

Progent's billing policy for remote help is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to typical online service organizations, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent situations where fast repairs manage to end up as substantial invoices. Progent's penchant for dealing with problems quickly translates into your company conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven methodologies which promote the highest degree of efficiency for online help and troubleshooting for small and midsize company IT systems. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your computer system remotely without violating network security.

Progent's highly evolved technical support reporting application maintains comprehensive histories of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of assistance provided to every client by every consultant. This archive of anomalies and fixes is organized as a readily searchable proprietary knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and close partnerships with important technology companies including Cisco and Microsoft make available additional massive support databases and allow fast response from manufacturers' internal support staff so Progent's remote service experts are able to come up with the most efficient solutions promptly.

Get Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To get started with Progent's remote support in Omaha or anywhere in Nebraska or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Online Technical Services Offered Progent
Progent's online technical service experts possess advanced credentials in a comprehensive set of products and technologies. This broad scope of IT skills enables Progent's consultants to address practically any emergency that may occur in a small company network. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.

To support clients with multi-platform environments, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP experts, and ISSAP engineers.

Remote technical services Offered by Progent to customers in Omaha and anywhere in the state of Nebraska include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services address a broad array of computer technology such as network infrastructure, email solutions, network and operational security, UNIX and Windows integration, VMware technologies for server consolidation and easy administration, and migration from legacy applications to current Microsoft Windows or Linux environments. Progent's team-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Engineers for Omaha, NebraskaThe Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and indicates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most complex issues surrounding network design, integration, management, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating program patches. CCIEs represent an excellent cost-effectiveness because their depth of experience enables them to resolve even the most intractable problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Few consulting organizations make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive timely support for serious network problems that are lowering business efficiency but are not within the experience of your local network support group or consultant. Progent's CCIE support experts can communicate with your computer system via the latest on-line support technology in order to perform fast, secure, and affordable diagnosis and repair. Progent's CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN solutions.

  • Authorized MS Windows Experts
    Microsoft Windows Expertise for Omaha, NebraskaProgent's Microsoft-certified online support experts can deliver network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a wide variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server design, Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full range of remote PC desktop support such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified System Security Engineers
    CISSP Certified System Security Experts for Omaha, NebraskaProgent's qualified CISSP and ISSAP security consultants offer a variety of security solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to recuperate quickly after a serious breach. Security solutions available from Progent include: thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract projects that small companies often request. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:
  • Call Center Support
    Progent's Call Center service options for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are well suited for smaller companies who don't have the budget to build and maintain an internal Help Desk but who need quick access to a reliable Call Center with professional phone support as well as the available expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a seamless extension of your current Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle complex network challenges, or be available in overflow circumstances when your other support engineers are swamped.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk or revamping your current organization, identifying or enhancing Call Center software products to address the unique demands of your business, or adding occasional phone support staff to supplement your in-house Call Center team during unusually busy scenarios such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Call Center staff of experienced information technology consultants gives your workers in Omaha or anywhere in the state of Nebraska instant communication with a dependable support resource with extensive background offering telephone-based consulting and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of business performance, and Progent's target is to fix rather than just annotate network issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts staff provides phone-based professional consulting support and education in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Project, MS Word, and MS Office Excel. To read more information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac consultants can promote the imaginative elements of Apple Mac systems by delivering phone-based consulting support and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio/video or establishing an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent offers companies in Omaha, or anywhere in the state of Nebraska, remote computer system monitoring support centered around Microsoft Operations Manager 2007, customized by Progent to fit your environment so your network maintenance is proactive rather than reactive. By exposing looming issues before they evolve into crashes, remote monitoring can head off disruptive and costly information system breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows environments, or environments that incorporate multiple OS platforms.

How Your Omaha Business Can Contact Progent's Online Support Experts
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple Mac environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.

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