UNIX, Linux, Sun Solaris, Mac OS X Online Support Services for
Omaha Small Company Network Systems
For small businesses in Omaha or anywhere in the state of Nebraska, Progent offers round-the-clock online help for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. Progent also offers the consultation Cisco Systems CCIE-certified network specialists for complex connectivity problems, plus the services of CISSP-certified security engineers to handle advanced security architecture and diagnostic issues.
Progent's online support services offer exceptional leverage due to the fact that they have the real-world background and the advanced technology to solve the majority of information system problems quickly. Efficient support reduces direct costs because solutions take up fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, upset clients, idle workers, and distracted management.
Progent's billing model for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you receive. In contrast to many online service firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor solutions manage to end up as big invoices. Progent's skill at handling technical issues efficiently results in your business conserving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an arsenal of customized tools and field-tested processes that permit the maximum level of effectiveness for remote technical support and troubleshooting for small and midsize business information networks. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your environment remotely without violating corporate security.
Progent's advanced technical support reporting system stores comprehensive documentation of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of assistance delivered to each customer by every consultant. This database of problems and solutions is structured as a quickly retrievable support knowledge base that allows Progent's online support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close partnerships with major vendors including Cisco and Microsoft make available other massive technical knowledge bases and to manufacturers' in-house engineering staff so that Progent's online consulting experts are able to determine the best resolutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Support. Assistance from Progent
To get started with Progent's phone support in Omaha or anywhere in Nebraska or to find out additional information about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, go to Immediate Emergency Support.
Online Support Services Offered Progent
Progent's online support experts possess credentials in an extensive set of technologies. This breadth of capability allows Progent's engineers to address almost any emergency that may occur in a small company network. Certifications awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
Remote services provided by Progent to small businesses in Omaha and throughout the state of Nebraska include:
UNIX/Linux, Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services cover a wide range of computer technology such as network infrastructure, email solutions, system and operational security, UNIX and Windows integration, VMware technologies for server consolidation and easy administration, and migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency remote help analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Contact a Cisco CCIE for Complex Network Troubleshooting The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and certifies an individual's technical knowledge at the expert level. CCIEs know how to handle even the most stubborn issues encountered in network design, installation, administration, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco System's internal support staff in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad experience enables them to find solutions for even the most complex problems quickly. In many instances, less seasoned service providers can struggle for many hours or days with the same problems that a CCIE can fix in minutes.
Few consulting firms make CCIEs accessible to support small and mid-size companies. Progent offers fast phone access to a CCIE so you can get urgent support for serious network issues that are impacting business efficiency but are not within the experience of your ordinary IT service providers. Progent's CCIE engineers can tie into your environment using sophisticated on-line support technology in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Authorized Windows Support Progent's Microsoft-certified remote support experts can deliver computer system troubleshooting and consulting help for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Partner consulting company and can provide your business the expertise of support engineers who can assist to integrate, maintain and manage the extensive suite of Microsoft Windows Servers including Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Application Center, Microsoft SharePoint Portal Server, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and 2005.
CISSP and ISSAP Qualified System Security Consultants Progent's accredited CISSP and ISSAP security consultants offer a range of system protection solutions to enhance the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to recuperate rapidly following a damaging penetration. Security services available from Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; configuring firewalls; designing secure architectures for remote and mobile access; guarding your email system against viruses, spam, and directory harvest attacks; and offering round-the-clock proactive monitoring.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses frequently need. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based online consulting services include:
Call Center Expertise
Progent's Call Center support programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are well suited for smaller businesses who lack the money or time to create an in-house Call Center but who require quick communication with an efficient Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging problems to high-level engineers.
Progent’s Virtual Call Center is intended for bigger businesses and operates as a seamless reinforcement of your current Helpdesk team. Progent's Virtual Call Center can operate as a an escalation alternative to handle the most difficult computer system challenges, or be available in those circumstances when your ordinary support engineers are too busy.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Call Center or revamping your current one, selecting or customizing Help Desk software products to handle the unique needs of your corporation, or providing temporary online staff to work with your in-house Help Desk team during unusually busy scenarios like software migrations, major updates, or installing brand new applications.
Progent's Help Desk team of seasoned network consultants provides your workers in Omaha or anywhere in the state of Nebraska fast assistance from an effective network service group with years of experience providing telephone-based help and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a solid contributor to business success, and Progent's intent is to solve instead of just track network problems.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group offers remote advanced engineering expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Office Word, and MS Excel. To learn more information concerning Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can promote the artistic facets of Apple Mac computing by providing phone-based help support and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio/video or establishing an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Omaha, or anywhere in the state of Nebraska, remote network monitoring services powered by MS Operations Manage (MOM), customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By spotting possible issues before they result in crashes, system monitoring can head off disruptive and expensive information system failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft systems, or systems powered by a variety of operating systems.
How Your Omaha Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Apple Mac environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or e-mail information@progent.com.
Progent's Microsoft qualified engineers can provide world-class consulting for corporate-wide implementations of Microsoft Exchange Server. Progent's consultants can show you how to plan multi-site Exchange Server 2007 installations or upgrades and can supply onsite personnel to help large companies with installations of Exchange Server in the San Francisco Bay Area or any region covered by Progent's consultants.
Progent's business climate will allow you to become a more capable consultant by enhancing your technical skills and increasing the loyalty of your clients. Progent delivers this promise by recruiting the best professional talent for you to operate with, providing an advanced system infrastructure, using proprietary application tools to deliver the highest quality of service, and by optimizing proven operational structures for finding and maintaining clients.
Email Guard by Postini offers constantly upgraded spam and virus blocking, content filtering, and protection from email-based DHA attacks and DSA attacks. Progent is a Postini aggregator and service firm. If your company is too small to purchase for a standard Postini license, you can still have the use of Postini’s Perimeter Manager technology via Progent’s E-Mail Guard anti-spam and virus protection aggregation offering. Progent’s expert email protection consultants can show you how to develop an email protection strategy that includes spam filtering and virus defense services and policies.
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to each client. The discipline of detailing and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
If your office computer system mixes Linux technology with MS Windows, Progent can assist you to integrate your servers into a cohesive environment that permits all your operating systems to run side by side for easy management, seamless dataflow, high reliability, enhanced throughput, and tight security. Progent's Linux and MS Windows integration support services include network architecture integration and support, consulting for Windows services for UNIX, online network monitoring and management, online technical help and troubleshooting, on-site technical support, and help desk support.
Progent’s Microsoft certified experts offer a range of consulting services for Great Plains. Microsoft Dynamics Great Plains is a Microsoft accounting platform and corporate management tool based, like all Microsoft financial solutions, on the scalable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP 10.0, the latest version of Microsoft accounting products in the Great Plains Accounting line, provides an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Dynamics GP 10.0 is easy to install and integrate, and with its modular design you can license only the capability you currently require, with the ability to add users and enlarge capabilities in the future. Progent’s Microsoft Dynamics GP 10.0 Software consulting engineers can help you deploy, configure and administer Microsoft Dynamics Great Plains 10.0 and also earlier versions of Great Plains including Microsoft Dynamics Great Plains 9.0 and Microsoft Great Plains 8.0.
If you want to update your corporate web site, build internal websites for purposes such as human resources or worker training, establish a powerful web presence for a new business, or write enterprise-class, data-driven specialized web solutions, Progent can supply talented and experienced web developers. Progent's consultants can also show you how to build and maintain a secure, fault-tolerant server and communications infrastructure, including off-site and wireless connectivity, to run your web solutions.
Progent's expert support team can help you design and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity disruption, reduces long-term support demands, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-location upgrades, Progent offers the background to finish your project rapidly and affordably. Progent's Microsoft Exchange 2003 support, repair, and design offerings include assistance with the integration of outside vendor add-ons to Exchange 2003 Server that are best aligned to your business needs.
Exchange Servers and Macintosh computers can co-exist efficiently. Progent's Apple and Microsoft certified experts can show you how to set up Microsoft Entourage and Exchange so your Mac users can collaborate with colleagues who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can collaborate, enabling Mac users to receive and send email, search the GAL, copy addresses, synchronize appointments, and invite people to meetings with your Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that WebDAV and Outlook Web connectivity are working. Progent also offers customized one-on-one Entourage training.
Small Office Small Business Network Consulting Firms System Consultant
Progent provide San Francisco Bay Area small to midsize companies enterprise-class IT consulting services as well as online or onsite technical support for networks based on Microsoft Windows Server technology and Microsoft's .NET servers including Microsoft Exchange Server 2003 and Microsoft SQL Server 2005. Progent's Microsoft and Cisco qualified IT consulting experts also offer security expertise for companies varying in size from the small office to the worldwide enterprise.
New Edge is a nationwide Competitive Local Exchange Carrier source for data networks and last-mile Internet connectivity. New Edge provides a rich spectrum of data transports including New Edge DSL, SDSL, TransEdge DSL, T1, Fractional T1, Point-to-Point T1, Frame Relay, Asynchronous Transfer Mode, Private Line, and Metro DS3. New Edge also offers VoIP solutions. Progent has an agency relationship with New Edge and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to incorporate New Edge carrier services to build a world-class, cohesive communications infrastructure on a realistic budget.
For small businesses in Omaha or anywhere in the state of Nebraska, Progent offers round-the-clock online help for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. Progent also offers the consultation Cisco Systems CCIE-certified network specialists for complex connectivity problems, plus the services of CISSP-certified security engineers to handle advanced security architecture and diagnostic issues.
The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and certifies an individual's technical knowledge at the expert level. CCIEs know how to handle even the most stubborn issues encountered in network design, installation, administration, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco System's internal support staff in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad experience enables them to find solutions for even the most complex problems quickly. In many instances, less seasoned service providers can struggle for many hours or days with the same problems that a CCIE can fix in minutes.
Progent's Microsoft-certified remote support experts can deliver computer system troubleshooting and consulting help for all Microsoft server and office productivity technology. Progent is a 
Progent's accredited CISSP and ISSAP security consultants offer a range of system protection solutions to enhance the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to recuperate rapidly following a damaging penetration. Security services available from Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; configuring firewalls; designing secure architectures for remote and mobile access; guarding your email system against viruses, spam, and directory harvest attacks; and offering round-the-clock proactive monitoring.
