Fast Online Help for Omaha UNIX or Linux SystemsFor small and midsize companies located in Omaha or anywhere in the state of Nebraska, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and business continuity preparedness.

Progent's remote support services represent exceptional value due to the fact that they have the practical experience and the sophisticated technology to resolve most information system problems quickly. Efficient support lowers immediate costs since service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating network outages and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you pay only for the services that you receive. In contrast to many online support firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast repairs somehow end up as major bills. Progent's skill at dealing with problems efficiently translates into your company spending less money.

Progent's Remote Support Tools
Through years of experience, Progent has refined a set of optimized tools and field-proven methodologies which promote the highest level of efficiency for remote technical support and repair for small business IT networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to access your computer system without violating system security.

Progent's powerful technical support reporting application includes extensive records for all support that Progent's customers have received. Progent's team consultants have the benefit of the details of all help delivered to each client by any consultant. This archive of problems and repairs is stored as an easily retrievable proprietary database that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to determine the best solutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Technical Support from Progent
To access Progent's phone services in Omaha or anywhere in Nebraska or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote support experts have advanced credentials in a comprehensive array of disciplines. This wide range of capability enables Progent's consultants to manage almost any problem that may crop up in a small or midsize company network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with multi-platform environments, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Phone-based support services Offered by Progent to clients in Omaha and throughout the state of Nebraska include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote support services cover a broad spectrum of information technology including system architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified administration, and transitioning from older systems to the latest MS Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX/Linux consultants can provide emergency remote help for analyzing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:

    Important Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco CCIE Consultants for Omaha, NebraskaThe Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to handle even the most complex challenges occurring in network infrastructure design, integration, maintenance, security, and repair. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness since their broad expertise enables them to solve the most difficult problems rapidly. In common cases, less seasoned engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Few service firms make CCIEs available to assist small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so you can get immediate support for serious network issues that are hurting worker efficiency but are not within the comfort zone of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE engineers can interface to your computer system using the latest remote troubleshooting technology to provide efficient, secure, and affordable analysis and repair. Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.

  • Authorized Microsoft Windows Support
    Microsoft Windows Support for Omaha, NebraskaProgent's Microsoft-qualified online support professionals can deliver network repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the assistance of support engineers who can assist you with a wide range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2013 development, Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Experts
    CISSP Qualified Network Security Professionals for Omaha, NebraskaProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions that can bolster the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist your company to clean up rapidly after a serious breach. Security solutions available from Progent include: in depth security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; designing safe architectures for off-site and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting to help organizations of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects that small companies frequently request. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's special online engineering solutions include:
  • Call Center Services
    Progent's Help Desk programs for small and midsize organizations with networks based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for small businesses who don't have the budget to support an in-house Help Desk but who want quick access to an efficient Help Desk with professional telephone support plus the in-depth expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent extension of your established Call Center staff. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve the toughest computer system issues, or be available in hectic instances when your ordinary resources are swamped.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or enhancing your current one, evaluating or customizing Call Center software products to handle the unique needs of your corporation, or providing occasional online staff to work with your internal Help Desk group to handle demanding scenarios such as software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced network professionals provides your workers in Omaha or anywhere in the state of Nebraska immediate contact with an effective network service group with years of background delivering telephone-based consulting and online troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a solid enabler of business success, and Progent's aim is to resolve rather than simply document IT problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and Office Excel. To read additional information on Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the artistic elements of Mac computing by providing remote help services and education in imaging, audio, and motion video. Progent's consultants can provide help in a range of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs such as capturing or digitizing audio/video or putting together an audio/video post production studio.

    Online Network Monitoring Services
    Progent offers companies in Omaha, or anywhere in the state of Nebraska, remote network monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent to accommodate your business so your computer support is proactive rather than reactive. By anticipating emerging problems before they cause downtime, proactive monitoring can head off inconvenient and expensive information system crises. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or systems that incorporate multiple platforms.

How Your Omaha Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Mac OS X networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.