Fast Remote Troubleshooting for Omaha Computer Systems
Urgent Remote Help for Omaha SystemsFor organizations in Omaha or anywhere in Nebraska, Progent offers remote help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated tools required to resolve most information system issues quickly. This lowers direct expenses because solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more with incidental expenses by reducing or eliminating network downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to typical online service companies, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where quick solutions manage to end up as large tabs. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized tools and field-tested methodologies which promote the highest degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's online support team to interface to your system without violating corporate security.

Progent's sophisticated technical support database application keeps extensive documentation for the service that Progent's clients have received. Progent's team consultants have access to the records of assistance rendered to each Progent customer by any Progent engineer. This archive of trouble tickets and solutions is organized as a quickly searchable internal knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft open up other massive technical support databases and allow fast response from vendors' in-house product engineers so Progent's remote service specialists are able to determine optimal resolutions promptly.

Remote technical services offered by Progent to customers in Omaha and throughout the state of Nebraska include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced technology used by some of the world's leading corporations. The ProSight series of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service options for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for businesses who don't have the resources to create an internal Help Desk Call Center but who need fast communication with an effective Help Desk with proficient phone support as well as the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless reinforcement of your established Call Center staff. Progent's Virtual Call Center can serve as a an escalation option to resolve the toughest technical challenges, or be available in hectic circumstances when your regular resources are too busy.

    Progent's Call Center staff of veteran information technology professionals gives your customers in Omaha or anywhere in the state of Nebraska immediate communication with a reliable support resource with years of experience delivering telephone-based consulting and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a key contributor to business success, and Progent's aim is to solve instead of simply record IT problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth consulting expertise and training in special business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Omaha, or anywhere in the state of Nebraska, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so that your computer support is proactive and automated. By anticipating looming problems before they grow into crashes, remote monitoring can head off disruptive and costly information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks powered by a mix of platforms.
How Your Omaha Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Omaha or anywhere in the state of Nebraska, Progent's phone-based network support engineers are ready to deliver professional and cost-effective system support whenever your company requires it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Omaha business works with a local independent support technician or maintains an in-house organization that can handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the experience to fix sudden network emergencies or especially complex integration projects.

Features of Progent's Online Network Support for Omaha
Progent's phone help, Internet-based repair, network security consulting, and network administration services offer offices in Omaha or throughout the state of Nebraska the greatest leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical expertise, fine tuned support software, and understanding of corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, at the front lines of network support, performing a wide range of technical projects for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not only expert technical capability, but also a consultant with field-tested approaches for using technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you owe just for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.















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