Immediate Remote Troubleshooting for Omaha Networks
Urgent Remote Support for Omaha SystemsFor businesses located in Omaha or anywhere in the state of Nebraska, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the assistance of CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value because they have the real-world experience and have access to the advanced tools required to solve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls accumulate minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support know-how is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. Unlike many remote service firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where fast repairs manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and field-tested methodologies which ensure the highest level of efficiency for remote technical support and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's online support team to interface to your company's network remotely without compromising network security.

Progent's proven technical support database application includes comprehensive histories for all service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services rendered to every customer by every Progent consultant. This archive of problems and fixes is structured as a quickly accessible proprietary knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and formal partnerships with important technology companies including Cisco and Microsoft make available other vast support databases and allow quick access to manufacturers' internal product engineers so Progent's remote service specialists can come up with the most efficient resolutions quickly.

Online technical services available from Progent to clients in Omaha and throughout the state of Nebraska include:

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who don't have the budget to assemble and manage an internal Call Center but who need fast communication with a dependable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or revamping your current one, evaluating or modifying Help Desk Call Center software to handle the special needs of your business, or adding occasional online staff to reinforce your in-house Call Center resources to deal with high-demand events like software migrations, mass upgrades, or installing new business software.

    Progent's Call Center team of experienced information technology consultants offers your workers in Omaha or anywhere in the state of Nebraska rapid assistance from a large technical support resource with years of background offering phone support and remote troubleshooting for networks based on Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a significant contributor to company performance, and Progent's policy is to resolve and not simply record network problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply remote and in-depth consulting support and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft applications including CRM, Microsoft Project, MS Office Word, and MS Office Excel. To learn more information concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Omaha, or anywhere in the state of Nebraska, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your network support is proactive and automated. By anticipating emerging problems before they grow into crashes, remote monitoring can ward off disruptive and expensive service crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows environments, or networks that incorporate a mix of operating systems.
How Your Omaha Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based help with Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Omaha or anywhere in the state of Nebraska, Progent's phone-based network support engineers can deliver expert and affordable IT help whenever your business needs it. More than a decade of delivering remote technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to repair IT problems quickly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Omaha business has a local independent consultant or maintains an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to handle unexpected network emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Businesses in Omaha
Progent's remote network troubleshooting services enable your Omaha company to experience the benefits of on-call, world-class network support without the cost of maintaining a full-time IT staff. Your information system will derive added business worth by becoming more available, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    For most businesses in Omaha or anywhere in Nebraska, nearby network service resources, whether made up of independent consultants or an in-house maintenance staff, can deal with the majority of technical problems. However, serious problems might occur when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local service people. In these cases, Progent's online support specialists give you an easy, fast, and budget-friendly way to augment your local resources and to transfer valuable information to increase your capability to resolve downstream problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller offices commonly rely on individual freelance service providers. While independent service people carry less internal costs than larger consulting organizations and can often charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the lack of reserve help may force your business to go without assistance during an emergency. As your business expands, network downtime and problems with critical software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service experts to insure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Expansion
    Companies often start with an IT architecture created on a modest budget. Without a strong infrastructure, band-aid fixes often get thrown on top of an unstable foundation. When a network grows, reliability and scalability problems can impede the success of the organization. These poorly built systems need careful assessment, smart long-term planning, and wide technical expertise to evolve to a network architecture able to provide the solid foundation to handle vital business demands and ease downstream growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller organizations need guidance and technical education to navigate through an ever more complicated maze of product options capable of accelerating business success and enhancing efficiency. Businesses hardly need a computer engineer who is attempting to sell a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is built around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match technical expertise with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the forefront of network service, executing a broad variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not only expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services delivered during regular business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you will not be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support firms who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to every customer. The discipline of detailing and archiving support records allows more efficient support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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