Fast Online Support for Omaha Information Networks
Fast Online Technical Support for Omaha SystemsFor companies in Omaha or anywhere in Nebraska, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, plus the services of CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced technology needed to resolve most network problems quickly. Efficient support lowers immediate expenses since service calls use up fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves additionally in incidental expenses by reducing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive online consulting experience is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many online service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing do away with situations where fast fixes manage to turn into large bills. Progent's skill at handling problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies which promote the maximum degree of efficiency for online help and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to communicate with your company's system remotely without breaching corporate security.

Progent's advanced service database system stores extensive histories for the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of all help delivered to every client by every engineer. This database of problems and resolutions is structured as a conveniently accessible support knowledge base that permits Progent's online technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical support databases and permit priority access to vendors' in-house support staff with the result that Progent's remote service experts can find optimal resolutions quickly.

Online services available from Progent to businesses in Omaha and throughout the state of Nebraska include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to stop or recover quickly from a ransomware incident. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for organizations who don't have the money or time to support an in-house Help Desk Call Center but who require quick communication with a dependable Help Desk with professional phone support plus the expertise to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting expertise can aid you in creating an efficient new Call Center or enhancing your established organization, evaluating or enhancing Help Desk application software to meet the unique requirements of your business, or adding temporary online staff to reinforce your existing Help Desk resources during demanding events like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran network consultants gives your workers in Omaha or anywhere in the state of Nebraska immediate access to a large technical support resource with years of experience delivering telephone-based help and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center perception as a major driver of company success, and Progent's aim is to solve rather than simply annotate IT problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group offers phone-based advanced engineering support and training in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so your IT maintenance is proactive rather than reactive. By detecting possible problems before they result in downtime, proactive monitoring can ward off stressful and costly service breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support multiple platforms.
How Your Omaha Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Omaha or anywhere in the state of Nebraska, Progent's online computer support specialists can deliver effective and economical system support the instant your business needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to repair computer problems quickly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Omaha office works with a regular independent support technician or maintains a full time organization that can deal with ordinary computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to deal with sudden system emergencies or especially challenging integration problems.

Details of Progent's Remote Network Support for Omaha
Progent's phone support, Internet-based repair, network security consulting, and network administration services offer businesses in Omaha or anywhere in the state of Nebraska the greatest leverage for your IT budget. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's professionals can provide your business enterprise-level network support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical expertise, fine tuned remote support tools, and understanding of corporate IT enable companies to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Full Range of Server Platforms
    Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help by the minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each staff member to every customer. The practice of documenting and archiving service records results in more efficient service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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