Fast Online Support for Omaha Information Networks
Urgent Phone Support for Omaha SystemsFor organizations in Omaha or anywhere in the state of Nebraska, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the assistance of CISA and CISM-certified security engineers to handle advanced security architecture and diagnostic jobs.

Progent's online support experts offer exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced technology required to resolve most network problems quickly. This reduces immediate costs since solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company benefits even more in incidental costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote consulting experience is especially important in environments that depend on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to many online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent situations where speedy. minor repairs manage to end up as substantial bills. Progent's penchant for handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes that promote the maximum level of efficiency for online help and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to link to your system remotely without breaching corporate security.

Progent's powerful technical support reporting system maintains extensive histories describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of services provided to each Progent customer by any engineer. This archive of problems and resolutions is stored as an easily accessible proprietary knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and formal relationships with key industry leaders including Cisco and Microsoft open up other vast support knowledge bases and allow priority response from manufacturers' internal support staff so Progent's online consulting specialists can come up with optimal solutions in the least time.

Online services offered by Progent to customers in Omaha and anywhere in the state of Nebraska include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their networking appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who lack the resources to build and maintain an internal Call Center but who require quick communication with a reliable Help Desk Call Center with professional phone support as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and acts as a seamless reinforcement of your current Help Desk resources. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest network challenges, or be ready in those circumstances when your other support engineers are swamped.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your customers in Omaha or anywhere in the state of Nebraska instant contact with a reliable support group with years of experience delivering telephone-based support and remote repair service for IT systems that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a major enabler of company productivity, and Progent's target is to fix instead of simply record IT issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers remote and in-depth engineering support and training in specific application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and MS Office Excel. To find out more information on Progent's consulting, customization, and education services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Omaha, or anywhere in the state of Nebraska, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they evolve into full-scale emergencies, automated monitoring can avoid stressful and expensive network failures. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Windows environments, or environments that incorporate multiple operating systems.
How Your Omaha Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online expertise with Microsoft, Apple Mac, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Omaha or anywhere in the state of Nebraska, Progent's phone-based computer support specialists are ready to deliver expert and economical system support whenever your company needs it. Long experience offering remote technical assistance has earned Microsoft Gold status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix network problems quickly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Omaha organization relies on a regular freelance consultant or employs a full time IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the time or the experience to resolve sudden network emergencies or especially complex integration projects.

Details of Progent's Online Computer Support for Omaha
Progent's phone support, remote troubleshooting, network security expertise, and network administration services offer companies in Omaha or throughout the state of Nebraska unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of technical expertise, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Family of Server Platforms
    Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 migration, Windows 2003 Server upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you pay just for received support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports transmitted by each consultant to each client. The practice of documenting and archiving support activity results in more effective support and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

© 2002- 2018 Progent Corporation. All rights reserved.