Fast Online Troubleshooting for Omaha Computer Networks
Urgent Remote Consulting for Omaha NetworksFor companies located in Omaha or anywhere in the state of Nebraska, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world background and have access to the advanced tools required to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses because solutions use up fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online support is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor fixes manage to turn into major tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and proven methodologies which permit the maximum degree of effectiveness for online technical support and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to access your company's network without breaching system security.

Progent's sophisticated technical support database application includes thorough records of the support that Progent's customers have received. Progent's team consultants have the benefit of the records of services delivered to every Progent client by any engineer. This archive of trouble tickets and repairs is structured as an easily searchable proprietary database that allows Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's online service experts can find optimal resolutions quickly.

Remote support services offered by Progent to businesses in Omaha and throughout the state of Nebraska include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight suite of outsourced network management services covers all critical areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's ability either to block or recover quickly after a ransomware attack. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute major projects within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk service options for organizations with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are intended for businesses who lack the budget to build and maintain an in-house Help Desk Call Center but who want quick communication with a reliable Help Desk Call Center with proficient phone support plus the ability to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a transparent extension of your current Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle complex computer system issues, or be available in overflow instances when your other resources are overwhelmed.

    Progent's Call Center team of experienced network professionals gives your customers in Omaha or anywhere in the state of Nebraska quick communication with an effective support group with years of background delivering telephone-based help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of company efficiency, and Progent's policy is to solve and not simply annotate network issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group provides online and in-depth consulting support and education in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and Microsoft Excel. To find out additional information on Progent's consulting, programming, and training services, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Omaha, or anywhere in the state of Nebraska, remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By spotting looming issues before they evolve into network outages, remote monitoring can minimize stressful and expensive information system failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or systems based on a combination of platforms.
How Your Omaha Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based assistance with Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Omaha or anywhere in the state of Nebraska, Progent's online computer support engineers are ready to provide expert and economical system support whenever your organization needs it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve computer problems quickly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Omaha business works with a local independent consultant or employs a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the availability or the experience to deal with sudden system crises or especially complicated integration projects.

Details of Progent's Remote Network Services for Omaha
Progent's online help, remote repair, network security expertise, and network management services give businesses in Omaha or throughout the state of Nebraska the greatest leverage for your IT budget. Whether you require occasional telephone help and remote network repair or full-time Help Desk Call Center support and system management, Progent's professionals can deliver your company world class network support while permitting you to eliminate the expense and hassle of running a full-service in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical expertise, refined support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Line of Server Platforms
    Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 R2 support, Windows Server 2003 upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help by the minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Companies who work with familiar freelance consultants or who maintain internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from painful and costly service losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.















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