Even if your Omaha office deals with a local independent consultant or employs a full time IT staff that know how to handle typical computer problems, Progent’s Microsoft certified engineers provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve unexpected network emergencies or particularly complicated integration projects.

Details of Progent's Remote Network Services for Omaha
Progent's phone support, Internet-based repair, network security consulting, and system administration services offer small businesses in Omaha or throughout the state of Nebraska unparalleled leverage for your IT budget. Whether you need occasional phone support and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can provide your small business enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

• Immediate Telephone Contact with Microsoft Qualified Experts
  Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to small offices in Omaha and is also ideal for customers in geographic areas of Nebraska that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has access to a wide selection of Microsoft support utilities, service information, and continuing education.

• By the Minute Billing to Reduce Costs
  Progent provides online help on a by-the-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for online service and imposes no periodic subscription fee. This keeps you from paying big invoices for routine repairs.

• Availability of Cisco Network Architecture Professionals
  As a Registered Partner for Cisco, Progent can provide the services of on-staff specialists who have experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.

• Application Experts Team
  Progent's basic consulting offerings include technology integration, MS Exchange consulting, network security planning, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting support in specific application areas. Help available from the Application Experts Team includes:
  • Great Plains Software Support and Programming
  • Microsoft Dynamics CRM Consulting
  • Microsoft Project Support
  • Microsoft Excel Consulting
  • Microsoft Office Help
  • Crystal Reports, Microsoft Office Access, and FRx Programming
  • UNIX, Linux and Solaris Help
  • Apple Mac Help
  By providing a convenient centralized resource for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that align with the specific requirements of your company.

• Sophisticated Online Connectivity Tools
  Protected online connectivity allows Progent's service experts to see exactly what your customers see. This makes it easier to find fast solutions to issues that might otherwise require a costly onsite visit. Sophisticated online connectivity software and expert engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system monitoring.

• Support for Mainstream VPN Products
  Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.

• 24-hour Service for High Network Availability
  For small offices with line-of-business applications, Progent offers round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure maximum system availability.

• Help Desk Call Center
  Progent's Help Desk support programs are intended specifically for budget-conscious small companies whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation capability.

Benefits of Progent's IT Support for Small Organizations in Omaha
Progent's remote network troubleshooting services enable your City# small company to realize the advantages of on-call, expert network support without the expense of managing an in-house IT staff. Your information system will derive greater business value by becoming increasingly available, efficient, and secure. Benefits to your business include:

• Convenient remote expansion of your local IT resources
  With most small offices in Omaha and throughout Nebraska, nearby computer support providers, whether made up of independent consultants or an in-house IT staff, can solve typical network issues. On the other hand, IT crises may strike when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call support experts provide an easy, quick, and budget-friendly solution to augment your local resources and to transfer valuable knowledge to increase your capability to deal with future problems in-house.

• Less Dependence on Freelance Service Providers
  For IT maintenance, small businesses commonly rely on independent freelance consultants. Although independent service people carry less overhead than big support firms and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of reserve personnel may require your business to go without help during an emergency. As your network grows, system unavailability and trouble with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup support experts to insure your network is always up and running.

• Create a Scalable Foundation for Seamless Growth
  Small organizations typically begin with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, stability and expandability problems can hinder the success of the business. These badly built environments require proper assessment, smart strategic planning, and broad-based IT expertise to upgrade to a network infrastructure able to offer the stable foundation to handle critical business demands and simplify downstream expansion.

• Interact with Problem Solvers Instead of Technology Vendors
  Small organizations need advice and technical training to navigate through an ever more complicated maze of product options available for promoting business growth and improving productivity. These companies hardly need a network engineer who is attempting to sell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to align technical consulting with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of IT knowledge, refined support tools, and understanding of corporate IT enable small businesses to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over=stretched in-house IT help.

Progent adds value by providing:

• Certified Knowledge of Microsoft's Full Range of Server Platforms
  Progent offers world-class support for Microsoft’s powerful server products with services such as Windows 2003 help, Microsoft Windows 2000 upgrades, Windows NT legacy support, Exchange Server 2003 expertise, Exchange 5.5 Server and Microsoft Exchange Server 2000 moves, and SQL Server 2005 help.

• Proven Methodology
  Progent’s team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry background, at the front lines of IT service, executing a broad range of IT projects for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just expert IT help, but also a consultant with field-tested methods for applying technical knowledge to solve real-world network problems efficiently.

• Value Pricing
  Progent's pricing policy is to bill for phone support and on-site help by the minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be forced to permit less critical problems to fester.

• Full Documentation of Delivered Services
  Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to every client. The practice of detailing and archiving support records allows more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive.

• Automated Network Monitoring with Microsoft MOM
  Progent is one of the few support firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MOM causes your network support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from stressful and costly service disruptions.

How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.