Fast Online Troubleshooting for Omaha Computer Systems
Urgent Remote Consulting for Omaha SystemsFor organizations located in Omaha or anywhere in the state of Nebraska, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's online support engineers offer excellent leverage due to the fact that they have the real-world background and have access to the sophisticated tools required to resolve most information system problems rapidly. This reduces immediate costs because service calls use up minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization saves additionally with incidental costs by reducing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced online technical support experience is particularly important for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you receive. Unlike many online service companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid scenarios where fast solutions manage to end up as big bills. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent offers safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to communicate with your company's network without violating network security.

Progent's advanced customer support database system stores comprehensive documentation describing the support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of all help delivered to every Progent customer by any Progent consultant. This history of problems and responses is stored as an easily retrievable internal knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close partnerships with major vendors including Cisco and Microsoft open up other extensive support knowledge bases and allow priority access to vendors' internal support staff so Progent's online service experts are able to determine the most efficient resolutions promptly.

Remote support provided by Progent to businesses in Omaha and anywhere in the state of Nebraska include:

Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Expertise
    Progent's Call Center programs for organizations with networks based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the budget to assemble and manage an internal Help Desk but who require fast communication with an efficient Help Desk Call Center with proficient phone support plus the expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk consulting support can support you in creating an effective new Help Desk or enhancing your existing one, selecting or customizing Help Desk Call Center software products to handle the special requirements of your company, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center group during demanding events such as software migrations, mass updates, or installing brand new applications.

    Progent's Call Center staff of veteran network consultants gives your workers in Omaha or anywhere in the state of Nebraska immediate communication with an effective support resource with substantial background offering telephone-based support and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a crucial enabler of business performance, and Progent's policy is to fix rather than simply annotate technical problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team offers phone-based advanced consulting expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Office Excel. To read additional information on Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Defense, Email Content Filtering and Data Loss Protection.

  • ProSight Active Security Monitoring Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as IPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS managed backup.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Omaha, or anywhere in the state of Nebraska, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so your computer support is proactive and automated. By uncovering looming issues before they evolve into full-scale emergencies, system monitoring can ward off disruptive and expensive network crises. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft networks, or systems powered by multiple OS platforms.
How Your Omaha Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based assistance with Windows, Mac OS X, or Linux networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Omaha or throughout the state of Nebraska, Progent's phone-based computer support engineers are ready to deliver professional and affordable system support whenever your organization requires it. Long experience delivering remote repair services has led to Microsoft Gold status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access tools to solve computer problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Omaha organization relies on a local freelance support technician or maintains an in-house organization that know how to deal with typical network issues, Progent’s Microsoft and Cisco certified engineers can provide an easy and transparent virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to resolve unexpected network crises or particularly complex integration projects.

Benefits of Progent's IT Support for Businesses in Omaha
Progent's online network troubleshooting services allow your Omaha organization to have the benefits of timely, enterprise-class network support without the expense of maintaining a full-time IT organization. Your network will derive greater business worth by becoming more reliable, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    With most offices in Omaha or anywhere in Nebraska, nearby network service resources, whether represented by outside consultants or a full-time maintenance staff, can deal with typical network problems. On the other hand, serious problems may strike when local resources are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your local service people. In these cases, Progent's online service professionals offer a convenient, quick, and budget-friendly solution to augment your local help and to transfer valuable information to increase your ability to resolve downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller offices often depend on individual freelance consultants. While freelance service people carry less internal costs than larger service organizations and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of reserve help may require your business to go without help during an IT crisis. As your network expands, system unavailability and trouble with critical software become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your network remains available.

  • Create a Solid Foundation for Smooth Expansion
    Companies typically begin with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto a weak foundation. As a company grows, reliability and expandability issues can impede the success of the business. These badly designed systems need proper assessment, smart long-term planning, and wide IT knowledge to upgrade to a network infrastructure able to provide the stable foundation to handle current business demands and simplify future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller offices need guidance and technical education to negotiate an ever more complex array of product options capable of accelerating business growth and improving efficiency. They do not need a network engineer who is trying to earn a commission on a certain vendor's products. Network support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match IT consulting with the real needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of IT experience, refined remote support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

© 2002- 2017 Progent Corporation. All rights reserved.