Low-cost Network Support from Microsoft Qualified Consultants for Companies in Ontario, CA
By offering world-class know-how whenever you need it, providing in-depth knowledge for critical business applications, providing innovative services such as virtual server hosting, invoicing only for services you receive, and charging no sign-up or retainer fees for standard services, Progent enables you to maximize the competitive value of your information network and cut support costs. Progent appreciates that information system security, reliability, and efficiency are just as critical to small companies as to major corporations but that small organizations lack the economy of scale to invest aggressively in computer networks and internal service staffs. Progent's basic competitive advantage is that no IT support firm can equal Progent's capability to deliver the IT support your company requires when you need it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal network service group. This can reduce expenses and help meet schedules for big projects like software design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to design and implement a sensible cloud computing strategy.

Main Technologies Supported by Progent for Ontario, California Business Networks
A Microsoft-certified Partner computer support firm that maintains a world-class group of Cisco qualified CCIE network experts and Apple accredited consultants, Progent provides emergency assistance and affordable remote consulting to Ontario, CA small businesses for a broad array of information technologies such as:

Support Delivery Alternatives for Ontario, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing network support is based on the Help Desk operational structure common to big IT groups. Progent's Contact Center Support Mechanism ensures rapid support, thorough service records, consistent follow-through, and tight expense control for an array of IT support delivery options that include remote repairs, onsite support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help clients to analyze and repair network issues without the cost or time loss of travel for onsite service visits. The background of Progent's network engineers allows them to handle most network problems quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup procedure for new clients to address emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn more information about Progent's online network support services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online support engineers to give small businesses the ideal combination: in-person service technicians when you need them plus the on-line help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The response time for on-site support visits is typically under one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more about how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Services are designed for small and midsize businesses who require fast and reliable support from a professional Help Desk with efficient phone assistance, online repair capability, and sufficient technical depth for full problem escalation. Since smaller businesses usually are constrained by limited information technology funds and can spare scant management attention for dealing with IT support, Progent's Helpdesk Services can be the most cost-effective way to ensure that small business computer systems are always productive. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small companies affordable access to world-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, non-stop network engineering, virtualization solutions, plus configuration, programming and training for business software including financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as site relocations and massive system upgrades, extended initiatives such as management information application programming and customization, relational database application development and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host vital applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of reliability, security, and performance than is possible using the class of internal data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the gear of many of the planet's biggest IT organizations, Progent can save you the investment in creating and managing the systems required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and service packs remain updated, protection and performance is continually monitored, and systems are regularly archived and available for full and prompt recovery. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's servers in a setting that not only delivers the highest level of dependability and scalability but that is also convenient for customers to transfer to another support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit businesses with mixed networks to save dramatically on the expense of capital equipment, system support, and IT administration while getting enterprise-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can handle the mixed- platform and loosely standardized environments typical of small companies, and keeps control of the licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting support to help companies of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to stop or recover rapidly after a ransomware attack. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on network protection and can help with complex security programs such as SIEM solutions to help companies meet industry standards and statutory requirements for network information security and incident reporting.

The breadth and depth of Progent's engineering staff offer a powerful set of benefits to organizations trying to increase the business value of their IT system within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the front lines of IT service, executing a broad range of IT projects for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for resolving real-world IT problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size invoices for fast fixes. Another benefit of granular invoicing is that you won't be tempted to permit incipient issues to stay unaddressed until they grow into big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation given by each consultant to each client. The discipline of detailing and organizing support activity results in more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces little competition. Small businesses who work with freelance consultants or who employ internal support staffs gain when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive. Learn more about Progent's knowledge transfer services.

How to Contact Progent
If your Ontario, California business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2019 Progent Corporation. All rights reserved.