Professional Online Service for Ontario, California Small Business Computers from Microsoft Certified Engineers
Small companies have traditionally been underserved by large IT service organizations. Some small businesses allow themselves to become dangerously dependent on freelance engineers or small support organizations who don't have the bandwidth or extensive skill sets to respond promptly or effectively to technical emergencies. Other small businesses turn to giant support providers staffed with technicians able to offer standardized fixes for common problems but who are missing the experience and technical scope to deal with the variety of configurations and absence of standardization typical of small business information networks.

Progent's proven methodology for providing low-cost and successful technical service to small companies has made Progent one of the premiere Microsoft IT service organizations in the United States. Progent has provided remote support to businesses in every state in the U.S. and can dispatch in-person technical support in most zip codes.

For mid-size and large companies, Progent offers co-sourcing services to add to the subject matter expertise of your in-house IT service team. Co-sourcing can cut costs and minimize technical risks for big projects like software development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of accredited consultants to assist your company to design and execute a sensible cloud computing strategy.

Key Technical Areas Serviced by Progent for Businesses in Ontario, California
Progent's team of industry certified support professionals offers assistance for all aspects of network technology used by businesses of all sizes. Areas served by Progent in and around Ontario include:

Support Delivery Alternatives for Ontario, California Businesses
Progent offers a selection of options for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing network support services is built on the Help Desk structure familiar to big IT groups. Progent's Help Desk Call Center Support Mechanism ensures fast response, thorough activity records, dependable follow-through, and tight expense control for an array of IT support delivery alternatives that include online troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and fix network issues without the expense or time loss of in-person service visits. The experience of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup procedure for new clients to accommodate emergency network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional details about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to give small companies the best of both worlds: onsite service professionals when you require them as well as the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for on-site service calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more concerning how to register for Progent's onsite computer support.

  • Phone Support
    Progent's Helpdesk Services are designed for all businesses who need prompt and dependable support from a professional Contact Center with effective telephone support, remote troubleshooting tools, and enough technical strength for full problem escalation. Because small and midsize companies usually are constrained by tight IT funds and can spare little management attention for dealing with network support, Progent's Help Desk Call Center Services could be the most cost-effective way to ensure that business computer networks are always productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses affordable access to world-class consultants who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, non-stop network consulting, virtual server solutions, plus configuration, customization and support for business software including accounting, operations, reporting, sales automation, and office productivity software. Progent can help with one-time projects including site relocations and massive system upgrades, extended projects like business information application development and support, database software programming and DBA services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host vital business applications like Exchange Server and Microsoft SQL Server to provide small businesses with higher degrees of availability, security, and recoverability than is feasible with the type of internal data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same facilities that support the equipment of some of the world's largest IT companies, Progent can eliminate the expense of building and managing the systems required for world-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain updated, protection and performance is continually monitored, and systems are regularly backed up and ready for complete and prompt restoration. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is in addition easy for customers to transfer to a different support provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT management while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered solution, can support the multi- OS and non- standardized networks common with smaller companies, and retains control of the software licenses in the customer's possession so that moving to a different virtual host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online support to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine on-premises IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent offers a collection of low-cost, fixed-price monthly managed services designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including protection, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight Systems Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network Find out more about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Why Progent Offers the Right Choice for Ontario, California Businesses
Progent's staff size, breadth of information technology expertise, and experience with corporate IT support allow small and midsize businesses to avoid the pitfalls related to over reliance on thinly staffed service firms or independent consultants.

Working with Progent's Experts allows your company to:

  • Prevent Excessive Reliance on Freelance Consultants
    For network support, small companies sometimes rely heavily on individual engineers. Although individual service providers carry lower expenses than more substantial IT service organizations and can afford to charge apparently lower rates, they are often unable to react quickly to critical situations. If a freelance consultant is busy with different client, ill, on travelling, or in class, the lack of replacement staff may force your company to wait for assistance in case of an emergency. As your company grows, system unavailability or problems with critical programs get more costly. The money you thought you were saving on an independent consultant can be eaten up quickly due to lost productivity. In addition, when freelance engineers encounter unfamiliar problems, the lack of a big engineering group to count on for assistance requires them to learn in place while your organization winds up footing the costs for their continuing education.

  • Have Access to Certified Professionals in Advanced Network Issues
    Many small support firms or independent engineers specializing in small business IT consulting are capable of providing routine fixes but don't have the seasoning to work cost-effectively with complicated IT infrastructures that have mixed operating systems, many locations, VoIP systems, remote workers, integrated financial and operational software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's large staff of specialists can benefit your business because enterprise environments are characteristically complicated, support issues demand in-depth understanding of in many technical disciplines, and achieving a high level of stability, availability, and protection requires enterprise-proven best practices.

  • Build a Firm Basis for Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a strong basis, a sequence of improvised repairs commonly get tossed on top of a weak foundation. As a business grows, reliability and expandability problems can obstruct the productivity of the business. Such environments need proper assessment, smart business analysis, and broad-based expertise to upgrade to a network environment that will provide the reliable foundation to meet critical business needs and support future growth.

  • Work with Solution Finders, Not Resellers
    Small businesses need direction and insight to navigate through an ever more complex maze of technology alternatives available for accelerating growth and enhancing efficiency. Businesses do not need an IT consultant or support organization that tries to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services and expertise only. This permits Progent to align technical support services with the real interests of clients. Mixing network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined vendor instead of being driven by the actual requirements of a client.

How to Contact Progent
In case your Ontario, California company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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