Low-cost Network Support from Microsoft Qualified Professionals for Businesses in Ontario, CA
By offering world-class know-how when you require it, making available in-depth expertise for key business applications, providing high-value services like virtual data center hosting, invoicing only for help delivered, and charging no sign-up fees or retainers for standard services, Progent enables your company to increase the competitive value of your It network and reduce service expenses. Progent understands that information system security, reliability, and efficiency are as important to small companies as to large corporations but that small companies don't have the leverage to invest aggressively in information networks and internal support groups. Progent's basic value proposition is that no network support organization can match Progent's ability to provide the network support expertise your business needs when you need it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network support team. Co-sourcing can save money and minimize technical risks for major projects such as application design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to assist your business to plan and implement a sensible cloud computing strategy.

Main Technologies Supported by Progent's Consultants for Companies in Ontario, California
Progent's national group of world-class experts offers help for virtually all aspects of information systems used by companies of all sizes. Technologies supported by Progent in Ontario include:

Service Delivery Alternatives for Ontario, California Companies
Progent offers a selection of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting, and network administration. Progent's model for providing computer support is built on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Support Mechanism ensures fast support, thorough activity records, reliable follow-up, and tight cost control across an array of network service delivery modes that include online repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified support experts can assist customers to analyze and repair network problems without the expense or delay of in-person support calls. The background of Progent's network engineers allows them to resolve most network problems rapidly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to address emergency situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online service engineers to deliver small and midsize businesses the optimal solution: onsite service technicians when you require them as well as the remote help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The wait time for in-person service calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more about why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who need prompt and reliable support from an online Helpdesk with efficient telephone support, remote troubleshooting tools, and sufficient technical strength for full escalation. Because small and midsize companies usually are constrained by tight information technology budgets and can provide scant management attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to make sure that small business computer networks stay up and running. Learn more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, fault tolerant it system consulting, virtualization solutions, plus integration, programming and support for small business software including financials, operations, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and massive software upgrades, longer term initiatives like management analytics software programming and support, relational database application development and DBA support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system administration, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for most small and midsize businesses. Since Progent utilizes the same data centers that support the gear of many of the planet's biggest IT companies, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs remain current, security and efficiency is constantly monitored, and systems are consistently archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is in addition convenient for clients to migrate to another support provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server technologies that permit companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered service, can support the multi- OS and non- standardized environments typical of smaller companies, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize local IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government requirements for IT information security and reporting.

The breadth and depth of Progent's engineering team offer a powerful set of benefits to clients wishing to maximize the productivity of their information network within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry experience, in the trenches of IT support, performing a broad variety of IT projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested methods for fixing actual network problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for online support and on-site visits per minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no sign-up fee and requires no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with king-size invoices for quick solutions. An additional advantage of granular billing is that you are not tempted to allow minor problems to fester until they grow into major ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation given by each staff member to every client. The discipline of documenting and organizing support activity results in more effective support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has little competition. Small companies who utilize independent consultants or who employ in-house support staffs gain when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and productive. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Ontario, California business wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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