Expert Remote Troubleshooting for Ontario, California Computer Networks from Certified Engineers
Small companies have typically been ignored by major IT service firms. Many small companies permit themselves to grow excessively dependent on individual consultants or small support organizations who don't have the size or comprehensive skill sets to respond promptly or effectively to network crises. Still other small companies turn to mass-market service providers staffed with personnel able to offer standardized fixes for common problems but who do not have the background and versatility to handle the variety of configurations and absence of standardization typical of small company IT networks.

Progent's time-tested methodology for delivering low-cost and successful network service to small businesses has made Progent one of the top Microsoft-certified network service firms in the industry. Progent has delivered remote help to small businesses in every state in the country (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the skills of your in-house network service team. This can reduce expenses and minimize technical risks for big projects such as software programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of accredited experts to assist your company to plan and execute a sensible cloud computing strategy.

Key Technical Areas Serviced by Progent for Office Networks in Ontario, California
Progent's group of world-class experts provides help for virtually all aspects of network systems found in businesses of any size. Practice areas supported by Progent in and around Ontario include:

Support Delivery Alternatives for Ontario, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for delivering network support is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Model ensures fast response, comprehensive service records, dependable follow-through, and tight cost control across an array of network support delivery modes that include online repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of on-premises support visits. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to address urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out more information about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online service engineers to give small businesses the ideal combination: onsite support professionals when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning how and why to register for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who require prompt and reliable support from a professional Help Desk Call Center with effective phone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can provide little management attention for dealing with IT support, Progent's Help Desk Call Center Services could be the most efficient option to make sure that business computer systems stay productive. Read more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small companies affordable access to enterprise-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection consulting, fault tolerant it system design, server virtualization solutions, plus configuration, programming and support for small business programs including financials, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as site moves and major software migrations, extended projects such as management information application development and support, relational database software development and administration services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with higher degrees of dependability, protection, and recoverability than is possible using the class of on-site data center that is achievable for the majority of small and midsize companies. Since Progent uses the same data centers that host the equipment of many of the world's biggest information technology organizations, Progent can save you the cost of building and maintaining the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and service packs remain current, protection and performance is constantly monitored, and systems are regularly backed up and available for full and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's production servers in an environment that not only provides the top degree of availability and expandability but that is also easy for customers to migrate to another service provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and network management while achieving world-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can handle the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps control of the software licenses in the client's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote support to help businesses of any size connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine local resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so that all potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly from a ransomware incident. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Ontario, California Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise IT consulting allow small companies to avoid the problems related to excessive dependence on thinly staffed service organizations or individual engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Reliance on Individual Consultants
    For IT support, small companies sometimes depend excessively on freelance engineers. Although individual service engineers have lower expenses than more substantial IT service firms and can typically bill nominally lower fees, individuals are often spread too thin to react rapidly to critical situations. If a freelance engineer is occupied with different customer, sick, on travelling, or in class, the absence of backup personnel may force your company to go without assistance in case of an emergency. The more your company expands, system downtime or problems with line-of-business programs get more expensive. The dollars you believed you were saving on a freelancer can disappear quickly because of lower productivity. Also, when independent consultants encounter unfamiliar technologies, the unavailability of a large consulting team to fall back on for advice forces them to learn in place while your organization ends up footing the costs for their ongoing training.

  • Gain Access to Certified Professionals in Complex Information Technology Issues
    The majority of smaller support organizations or independent engineers specializing in small company IT consulting may excel at delivering connect-the-dots fixes but don't have the experience to deal efficiently with complicated network environments that have mixed operating systems, numerous locations, VoIP systems, mobile workforces, integrated accounting and operational software, eCommerce, and specialized business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can be valuable to your company because big-company networks are characteristically complex, support problems demand in-depth knowledge in many technical disciplines, and achieving an acceptable degree of robustness, availability, and protection calls for enterprise-tested processes.

  • Build a Solid Foundation for Seamless Growth
    Small companies often begin with an IT system implemented on a tight budget. Lacking a solid architecture, a series of improvised repairs commonly get thrown onto of a tenuous structure. As a company evolves, reliability and scalability problems can undermine the success of the business. These environments require thorough evaluation, intelligent business planning, and broad-based expertise to upgrade to an IT environment that will act as the reliable foundation to meet critical business requirements and support future growth.

  • Partner with Solution Providers, Not Product Resellers
    Small businesses require direction and education to work through an ever more complicated maze of technology alternatives available for enabling growth and enhancing efficiency. They do not need a network consultant or support firm that tries to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This allows Progent to align consulting support with the genuine interests of clients. Mixing network support and product reselling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being based on the true needs of a small business.

Contact Progent
If your Ontario, California company wants to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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