Affordable Computer Support from Microsoft and Cisco Qualified Consultants for Companies in Orange, CA
By delivering world-class know-how when you require it, making available in-depth knowledge for key applications, offering innovative services such as virtual data center hosting, billing solely for services you receive, and requiring no setup fees or retainers for standard services, Progent helps your company to maximize the competitive value of your information system and reduce support expenses. Progent appreciates that information system protection, reliability, and performance are as important to small businesses as to major corporations but that smaller organizations lack the leverage to invest aggressively in information technology and internal service groups. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's capability to provide the network support expertise your company needs when you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the skills of your in-house IT service personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software programming, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited experts to help your business to design and implement your cloud computing strategy.

Key Practice Areas Serviced by Progent for Business Networks in Orange, California
Progent's nationwide group of certified consultants offers help for virtually all aspects of information technology used by organizations of any size. Areas served by Progent in and around Orange include:

Service Delivery Alternatives Available for Orange, California Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing network support is based on the Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive activity records, consistent follow-through, and strict cost control for a range of network service delivery alternatives that include online repairs, onsite support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and repair network issues without the cost or delay of in-person service visits. The experience of Progent's IT engineers allows them to handle the majority of network issues quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration process for first-time clients to address emergency network problems and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional information about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to deliver small companies the optimal solution: hands-on service technicians when you need them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for on-site service calls is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more about how and why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who need prompt and reliable access to an online Help Desk with effective phone assistance, online repair tools, and sufficient technical depth for all needed escalation. Since smaller companies typically are constrained by limited IT funds and can provide scant executive attention for handling network support tasks, Progent's Contact Center Services can be the most efficient option to make sure that business computer systems stay up and running. Learn more details about Progent's Contact Center services.

  • Consulting Services
    Progent offers small companies budget-friendly access to world-class IT professionals who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, high availability network engineering, virtualization strategies, plus configuration, programming and support for business applications such as financials, ERP, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects such as site relocations and massive system upgrades, longer term projects like management analytics software development and customization, database software development and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of reliability, security, and performance than is feasible using the type of internal data center that is achievable for the majority of small and midsize companies. Since Progent uses the same data centers that host the gear of many of the world's biggest information technology organizations, Progent can eliminate the investment in building and managing the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions remain current, protection and efficiency is continually tracked, and systems are regularly archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small organization's production servers in an environment that not only provides the top degree of fault-tolerance and extensibility but that is in addition easy for customers to migrate to a different support firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtualization technologies that permit businesses with mixed environments to save dramatically on the costs of hardware, infrastructure support, and network administration while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can support the mixed- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert remote support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete malware attack progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on system protection and can assist with complex security programs like SIEM solutions to help companies comply with business standards and government regulations for IT information protection and incident reporting.

The breadth and depth of Progent's engineering team offer a powerful array of advantages to organizations trying to increase the business value of their IT network within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, at the forefront of network support, executing a broad range of IT tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not only world-class IT help, but also a support engineer with field-tested approaches for repairing real-world network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for services provided during normal working hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids king-size bills for fast solutions. An additional advantage of by-the-minute invoicing is that your company are not tempted to permit less critical issues to fester until they become big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports given by each staff member to every customer. The practice of documenting and archiving service records allows more efficient support and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Small companies who work with independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Orange, California business wants to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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