Fast, Low-cost Remote Network Assistance for Orange, California Small Businesses
For more than two decades, Progent has specialized in providing enterprise-class IT support to customers who have small-business budgets. Progent has developed a powerful service system that features a low-overhead, tightly connected virtual office infrastructure, sophisticated online troubleshooting tools, a substantial team of engineers accredited in a broad array of technical practice areas, a Help Desk operational structure that maximizes responsiveness and ensures follow-through, a worldwide team of on-line service experts, in-person service dispatching for the majority of most zip codes in the U.S., and a company ethos focused on resolving network issues in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT support group. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software programming, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can also provide the services of accredited consultants to assist your company to design and implement a sensible cloud strategy.

Main Technologies Serviced by Progent for Business Networks in Orange, California
Progent offers the services of accredited consultants for all aspects of network technology deployed in small and midsize organizations. Technologies serviced by Progent include:

Service Delivery Alternatives Available for Orange, California Companies
Progent has a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for providing network support is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid support, comprehensive service documentation, dependable follow-through, and tight expense monitoring for a range of network support delivery alternatives that include online repairs, onsite help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite service visits. The experience of Progent's network engineers makes it possible to resolve the majority of network issues rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for first-time clients to accommodate urgent network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more details about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to deliver small and midsize companies the optimal solution: onsite service technicians when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The response time for in-person support visits is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more about how and why to register for Progent's in-person network service.

  • Help Desk
    Progent's Contact Center Services are designed for all businesses who need fast and reliable access to an online Contact Center with efficient telephone assistance, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because small and midsize companies typically have limited IT funds and can spare scant management bandwidth for dealing with IT support, Progent's Help Desk Call Center Services could be the most efficient way to make sure that small business computer networks are always up and running. Read more details about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small businesses budget-friendly availability of world-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network protection consulting, fault tolerant network design, server virtualization strategies, plus integration, customization and training for small business applications including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects such as site relocations and massive software upgrades, longer term initiatives like management reporting application programming and support, relational database software development and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency response like data restoration and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange Server and SQL Server in order to provide small businesses with greater degrees of availability, security, and performance than is possible with the class of internal data center that is practical for most small and midsize businesses. Since Progent uses the same facilities that support the gear of some of the world's biggest information technology organizations, Progent can save you the investment in creating and managing the systems needed for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain current, security and efficiency is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in a setting that not only provides the top degree of availability and expandability but that is in addition easy for customers to migrate to another support provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow companies with multi-vendor networks to save dramatically on the expense of hardware, system support, and network administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can handle the mixed- platform and loosely standardized networks common with small businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring managed service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of infrastructure technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of system security and can assist with advanced security projects like SIEM solutions to help companies meet business standards and government regulations for network information protection and incident reporting.

The breadth and depth of Progent's consulting team bring a unique array of benefits to customers wishing to increase the productivity of their information system within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, at the front lines of IT service, performing a wide range of technical tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical help, but also a consultant with proven approaches for resolving real-world IT problems rapidly. Read additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help per minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size bills for quick solutions. An additional advantage of by-the-minute pricing is that your company will be less tempted to allow incipient issues to stay unaddressed until they grow into big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports given by every consultant to each customer. The practice of documenting and archiving support records results in more effective support and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Small businesses who work with freelance service providers or who employ in-house IT personnel gain when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive. Learn more concerning Progent's knowledge transfer services.

Contact Progent
In case your Orange, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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