Fast, Affordable Remote Network Troubleshooting for Orange, California Small Businesses
For more than twenty years, Progent has specialized in delivering world-class network support services to customers with small-business IT budgets. Progent has developed a powerful support solution that includes a streamlined, seamless virtual office infrastructure, custom remote repair technology, a substantial pool of consultants certified in a broad array of IT disciplines, a Help Desk Call Center operational model that promotes efficiency and guarantees follow-through, a worldwide team of remote troubleshooting experts, on-site support availability for the majority of most zip codes in the U.S., and a company ethos focused on solving network problems in the least time and at the least cost to customers.

For larger companies, Progent can provide co-sourcing support to add to the skills of your internal IT service group. Co-sourcing can save money and help meet schedules for big projects like application development, business continuity preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can also offer access to certified experts to help your company to design and implement your cloud computing strategy.

Main Technologies Serviced by Progent for Orange, California Businesses
A Microsoft Certified Gold Partner IT service firm that maintains a large group of Cisco certified CCIE networking experts and Apple certified engineers, Progent offers emergency assistance and low-cost remote consulting to Orange, CA small businesses for a wide range of computer technologies such as:

Service Delivery Alternatives for Orange, California Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Call Center Service Model promotes fast response, thorough activity records, consistent follow-up, and tight expense monitoring for an array of network support delivery alternatives that include online repairs, onsite support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software issues without the expense or delay of in-person service calls. The experience of Progent's network engineers allows them to handle most network problems quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new customers to accommodate urgent situations and Progent charges per minute with no sign-up fees or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn additional details about Progent's remote network troubleshooting services.

  • On-site Service
    Progent offers onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to deliver small companies the ideal combination: onsite support professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more concerning how to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all businesses who require prompt and reliable support from an online Help Desk Call Center with efficient telephone assistance, online troubleshooting tools, and enough technical strength for full escalation. Since smaller companies typically are constrained by tight IT funds and can spare little executive attention for handling IT support, Progent's Contact Center Services can be the most cost-effective way to ensure that small business information systems are always up and running. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, non-stop network consulting, server virtualization solutions, plus configuration, customization and support for small business software including financials, operations, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects including site moves and major system upgrades, longer term initiatives like business reporting application programming and customization, relational database application programming and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent response like data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical applications like Exchange and MS SQL in order to provide small companies with higher levels of availability, protection, and recoverability than is possible using the type of on-site data center that is practical for most small businesses. Because Progent utilizes the same facilities that support the gear of some of the world's largest information technology organizations, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain current, security and performance is continually monitored, and systems are consistently backed up and ready for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of availability and extensibility but that is in addition convenient for clients to migrate to a different support provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit small businesses with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the mixed- OS and loosely standardized environments common with small companies, and keeps control of the software in the customer's hands so that migrating to a different virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote support services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent offers a selection of affordable, fixed-price monthly services intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like IPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS managed backup and recovery.

Why Progent Offers the Smart Alternative for Orange, California Small Businesses
Progent's size, scope of information technology skill, and experience with corporate IT consulting allow small businesses to sidestep the problems associated with excessive reliance on thinly staffed service organizations or individual consultants.

Working with Progent allows your small business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network services, smaller companies often depend heavily on individual consultants. Although freelance service engineers have lower overhead than more substantial support firms and can typically charge nominally lower rates, freelancers are frequently stretched to far to respond rapidly to critical network problems. If an independent engineer is occupied with another customer, sick, on travelling, or in training, the absence of backup staff may require your business to wait for help in case of a crisis. The more your company expands, system downtime or problems with line-of-business programs become more expensive. The dollars you believed you were saving on an independent consultant can disappear fast due to lower productivity. In addition, when freelance engineers encounter unfamiliar problems, the unavailability of a large engineering team to count on for advice forces them to train in place while your company winds up footing the costs for their ongoing education.

  • Have Access to Expertise in Complex IT Issues
    Many small service firms or freelance engineers focused on small business IT consulting are capable of delivering connect-the-dots solutions but don't have the experience to work cost-effectively with complicated network configurations that have mixed operating systems, many sites, VoIP implementations, remote workers, interconnected financial and analytical applications, eCommerce, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large team of specialists can benefit your small business because enterprise environments are characteristically complicated, integration problems require in-depth knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection calls for enterprise-tested leading practices.

  • Build a Firm Basis for Seamless Growth
    Small businesses typically begin with a network implemented on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised repairs often get thrown on top of a weak structure. As a company grows, reliability and scalability issues can obstruct the success of the organization. These networks need thorough assessment, smart strategic analysis, and in-depth expertise to migrate to an IT environment that will provide the solid foundation to meet critical business requirements and ease downstream expansion.

  • Team with Solution Providers, Not Product Vendors
    Small companies require direction and insight to work through an increasingly complex maze of technology alternatives available for accelerating growth and enhancing productivity. Businesses do not need a network consultant or service organization that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent provides services only. This permits Progent to align consulting services with the genuine interests of customers. Combining IT support and product reselling can result in a conflict where the proposed solution is based on a preselected technology rather than being driven by the actual needs of a small business.

Contact Progent
If your Orange, California business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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