Expert Online Help for Orange, California Small Business Computers from World-class Engineers
Small companies have traditionally been underserved by large network support organizations. Some small companies permit themselves to grow dangerously dependent on individual engineers or small support firms who lack the bandwidth or extensive skill sets to respond quickly or effectively to network emergencies. Other small businesses turn to giant service providers staffed with technicians taught to offer standardized solutions to common problems but who do not have the background and technical scope to deal with the diversity of configurations and lack of standards typical of small company IT networks.

Progent's time-tested methodology for providing affordable and effective technical support to small businesses has made Progent among the premiere Microsoft Gold network service organizations in the industry. Progent has delivered online support to businesses in every state in the country and can dispatch in-person help in almost all zip codes.

For larger businesses, Progent offers co-sourcing and project management support to add to the technical skills of your internal IT service group. This can cut costs and minimize technical risks for big IT initiatives like application programming, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified experts to assist your company to plan and implement your cloud strategy.

Core Technical Areas Serviced by Progent for Businesses in Orange, California
Progent's group of certified engineers offers support for virtually all aspects of network systems found in businesses of all sizes. Technologies supported by Progent in and around Orange include:

Support Delivery Alternatives Available for Orange, California Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management. Progent's model for providing network support services is built on the Call Center operational structure familiar to larger IT organizations. Progent's Contact Center Service Mechanism ensures rapid support, thorough service records, reliable follow-up, and strict expense control across an array of IT service delivery options that include online troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or delay of on-premises support calls. The experience of Progent's IT engineers allows them to resolve most IT issues quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional information about Progent's remote network support services.

  • Onsite Support
    Progent provides on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online support experts to give small and midsize businesses the ideal combination: hands-on support professionals when you need them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The response time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details about how and why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Services are intended for small and midsize businesses and local governments who need prompt and reliable access to a professional Helpdesk with effective telephone support, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Because smaller businesses typically have tight information technology funds and can spare little executive bandwidth for handling network support, Progent's Contact Center Outsourcing Services could be the most efficient option to ensure that business computer networks are always productive. Read more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, fault tolerant it system consulting, server virtualization strategies, plus integration, customization and training for small business applications including financials, ERP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including office moves and massive software migrations, longer term projects like business information application programming and customization, relational database application programming and DBA services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network administration, or urgent services like disaster recovery and malware removal.

  • Application Hosting
    Progent can host key business applications like Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of reliability, protection, and recoverability than is feasible using the type of internal data center that is achievable for most small and midsize organizations. Since Progent utilizes the same data centers that support the gear of some of the planet's largest IT companies, Progent can save you the cost of building and managing the systems required for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions remain updated, protection and efficiency is constantly tracked, and systems are regularly archived and ready for complete and rapid recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is also easy for clients to migrate to another support provider or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit businesses with mixed networks to save significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can support the mixed- platform and non- standardized networks common with smaller businesses, and keeps control of the software in the client's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote consulting support to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly from a ransomware incident. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Orange, California Businesses
Progent's size, scope of technical expertise, and experience with corporate network support enable small and midsize businesses to sidestep the pitfalls related to over dependence on thinly staffed support organizations or independent engineers.

Working with Progent allows your business to:

  • Avoid Over Dependence on Individual Consultants
    For IT support, small companies often rely excessively on individual consultants. Though freelance support engineers carry lower overhead than more substantial IT service organizations and can typically charge apparently lower fees, freelancers are sometimes too overworked to react quickly to critical problems. If an independent engineer is occupied with another customer, ill, on vacation, or in training, the lack of replacement staff may force your company to go without assistance in case of an emergency. As your small business expands, network downtime or difficulties with line-of-business applications get more expensive. The money you believed you were saving on a freelancer can disappear quickly because of lost output. In addition, when independent consultants confront unfamiliar technologies, the lack of a big consulting group to rely on for assistance forces them to learn on the job while your organization ends up footing the bill for their continuing training.

  • Gain Access to Experts in Advanced Network Issues
    Many small service firms or freelance consultants focused on small company network consulting may excel at providing routine fixes but don't have the seasoning to deal efficiently with complex network infrastructures with a variety of platforms, multiple sites, VoIP implementations, mobile clients, integrated accounting and analytical software, eCommerce, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive group of specialists can benefit your company because enterprise networks are by nature complicated, integration issues require in-depth knowledge in numerous technical disciplines, and reaching an acceptable degree of robustness, reliability, and protection calls for industry-proven leading practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically start with a network implemented on a tight budget. Lacking a strong basis, a series of ad hoc fixes commonly get thrown on top of a marginal structure. As a company evolves, reliability and scalability problems can undermine the success of the organization. These environments need thorough assessment, smart business analysis, and broad-based expertise to migrate to a network infrastructure that will act as the solid basis to meet current business needs and ease future expansion.

  • Team with Solution Finders, Not Resellers
    Smaller businesses need direction and education to work through an ever more complicated array of technology alternatives offered for enabling business growth and improving efficiency. They do not need a network engineer or support organization that attempts to sell them products. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services only. This permits Progent to match technical support with the real interests of customers. Mixing IT consulting and product reselling can result in a situation where the recommended solution is built around a preselected technology rather than being driven by the actual requirements of a small business.

Contact Progent
In case your Orange, California business wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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