Immediate, Low-cost Online Network Technical Support for Orange, California Small Businesses
For over twenty years, Progent has focused on delivering world-class network support to clients who have small-business IT budgets. Progent has developed a powerful support system that features a streamlined, tightly connected virtual office network, sophisticated remote repair tools, a substantial pool of consultants accredited in a wide range of IT disciplines, a Call Center operational structure that maximizes responsiveness and ensures follow-up, a worldwide group of remote service professionals, in-person service options for the majority of most zip codes in the United States, and a corporate culture focused on solving technical problems in the least time and at the least cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT support personnel. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application programming, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also provide access to accredited experts to help your business to plan and execute your cloud computing strategy.

Popular Practice Areas Serviced by Progent's Consultants for Businesses in Orange, California
Progent's nationwide team of certified support professionals offers assistance for all aspects of information systems deployed by companies of all sizes. Technologies served by Progent in and around Orange include:

Support Delivery Options Available for Orange, California Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive activity records, consistent follow-through, and strict cost monitoring across a range of network service delivery options that include online repairs, onsite help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair network problems without the cost or time loss of in-person service calls. The experience of Progent's IT consultants allows them to resolve the majority of IT problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration process for new clients to accommodate urgent network problems and Progent bills by the minute with zero startup charges or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting services.

  • On-site Service
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to give small companies the optimal solution: in-person support professionals when you require them as well as the remote help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The response time for on-site service visits is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses who need prompt and reliable support from an online Contact Center with effective phone assistance, online troubleshooting tools, and sufficient technical depth for all needed escalation. Because smaller companies typically have limited information technology budgets and can provide little executive bandwidth for dealing with network support, Progent's Contact Center Services can be the most cost-effective option to make sure that business information systems are always up and running. Learn more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, fault tolerant network design, virtual server strategies, plus integration, programming and training for small business programs including financials, ERP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects including office relocations and massive software migrations, extended initiatives such as management information application development and customization, database application programming and administration support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host vital business applications like Exchange and Microsoft SQL to provide small companies with greater degrees of availability, security, and recoverability than is possible using the type of on-site data center that is achievable for most small and midsize organizations. Because Progent utilizes the same data centers that host the gear of some of the world's largest information technology organizations, Progent can save you the expense of building and maintaining the systems required for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is constantly monitored, and systems are regularly archived and ready for full and rapid recovery. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is also simple for customers to migrate to another support provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow small businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class reliability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can handle the mixed- platform and non- standardized environments common with smaller businesses, and keeps control of the software licenses in the client's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced online support to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of system protection and can help with advanced security projects like SIEM solutions to help companies comply with industry guidelines and government mandates for IT information protection and incident reporting.

The scope and size of Progent's engineering team bring a powerful array of advantages to organizations wishing to maximize the business value of their IT system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, in the trenches of network support, performing a wide range of IT tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for repairing real-world network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services provided during regular working hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with major invoices for fast fixes. An additional benefit of by-the-minute billing is that your company will not be inclined to permit less critical problems to fester until they become big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by each staff member to each customer. The practice of documenting and organizing service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Small companies who utilize independent consultants or who maintain in-house support personnel gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Orange, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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