Consulting Support Services for Research In Motion BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless PDAs from Research in Motion are one of today’s most successful products for achieving location-independent access to email, calendars, web programs, and other critical business data. As the sophistication of small company networks has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the norm for organizations regardless of size, effective integration and support of RIM BlackBerry solutions has grown increasingly difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small organizations often turn to external support firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-qualified consultants who can help small businesses to plan, administer, and repair BlackBerry environments economically and efficiently, dispensing with the need for an internal BlackBerry technology expert and lowering the expense and stress of supporting wireless workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-Gold certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, combined with Progent's proven online service delivery model, provides small companies an economical solution for incorporating BlackBerry technology seamlessly into their IT system.

Progent's experts can help your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your data and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities so you can track and control BlackBerry devices throughout your business, recommend security policies that are right for your company, develop custom wireless software, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Consulting and Technical Services for BlackBerry Enterprise Server
Research in Motion's high-end platform for administering big collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software allows Exchange, Lotus, or Novell GroupWise users to transmit and receive emails that stay encrypted during wireless transit to ensure maximum data protection. BlackBerry BES Server also simplifies a broad selection of crucial management tasks ranging from BlackBerry deployment and updates to wireless security and high availability.

RIM BlackBerry BES Server Integration Support

Progent's BlackBerry-certified engineers can assist you to utilize BlackBerry BES Server to perform basic jobs such as:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control client settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-qualified consultants can also assist you to use BlackBerry Enterprise Server to perform key procedures not supported by the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Install and support BlackBerry's fault-tolerant infrastructure using virtualization
  • Deploy BlackBerry devices remotely
  • Establish custom administration roles
  • Monitor and report on the overall health of your BlackBerry solution

Expert RIM BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are accessible remotely to deliver expert technical help to companies in the Orlando area or throughout the state of Florida. Progent's seasoned remote consulting team has helped IT organizations resolve network problems and reduce IT service expenses in every state in the country and built a substantial following of satisfied customers. (Refer to Progent's client testimonials.)

Progent offers online help for a broad array of issues related to BlackBerry software and devices including synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist your business to perform basic technical operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters and auto-signature, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate email software. Progent's certified experts can in addition assist you to troubleshoot a wide array of problems associated with synchronization, device recognition, email reconciliation, web access, wireless connections, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online support for small business IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless support expenses low and, by resolving problems quickly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks such as troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, implementing over-the-air software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry engineers can also show you how to use management tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist your company to define and install sensible security configurations.

Progent's certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry-certified engineer offers expertise in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and remove BlackBerry device clients on Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, install the MDS and Instant Messaging, install push and pull access control lists, control Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of settings such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
If you wish to get in touch with Progent about technical assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.
















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