World-class Online Support Expertise for BlackBerry Environments
BlackBerry Remote Troubleshooting AssistanceSecure and reliable access from mobile phones to collaborative messaging systems like Microsoft Exchange, Lotus Domino, or Groupwise is now a strategic requirement for companies of any type who want to maximize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are some of the premiere solutions for building and administering mobile communications. However, supporting efficient BlackBerry environments is increasingly challenging because of the advanced tools that exist to fulfill the demand for enterprise-class security and fault tolerance. Progent's BlackBerry certified consultants are experienced at providing online consulting and support services for BlackBerry systems, lowering support costs and taking care of issues more quickly than is feasible via conventional on-site service providers.

Progent has a large group of remote engineers certified to support IT system that include technology from all popular vendors. (Refer to technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can assist you to manage challenging issues with your network environment. Progent's Apple qualified support staff can help your business to integrate Macs with your wireless communications solution and can provide expertise with Apple iPhone integration. Progent's Linux specialists can provide expertise for managing application servers powered by all leading implementations of Linux including RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora, and Gentoo Linux. This range of expertise allows Progent to offer a convenient solution for consulting support required in mixed-vendor networks and eliminates the finger-pointing that small organization often confront when trying to find technical support.

Progent's information technology security engineers have earned top security accreditations such as CISA and Certified Information Systems Security Professional. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include two low-cost security vulnerability testing service packages that allow small businesses to receive an independent security assessment from a Progent security consultant to determine potential weaknesses in the security posture you present on both sides of your firewall.

Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and maintenance of RIM BlackBerry smartphones, offering a centralized solution for handling key jobs like smartphone installation, updates, and retirement and offering a solid foundation for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent communication between Exchange Server, Novell GroupWise, or Lotus messaging platforms and BlackBerry users and allows over-the-air synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry Enterprise Server features a variety of data protection capabilities beginning with advanced data encryption of information sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent flexibility in selecting degrees of protection to meet the special requirements of your network. Progent's BlackBerry certified engineers can help your company to choose powerful security functions and enable them wirelessly. Examples of these over-the-air selectable security features are:

  • Lock down a smartphone
  • Wipe information from a lost or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable internal protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to prevent BlackBerry users from loading or executing unsafe or prohibited programs. Progent can help you to choose blocking processes like:

  • List exactly what applications are allowed on the device
  • Block external applications from allocating non-volatile memory on the device
  • Select which functions third-party programs can use on the smartphone
  • Restrict the kinds of access external software running on the BlackBerry device can initialize
  • Block all external applications from being loaded or executed on the smartphone

Professional RIM BlackBerry Technical Support Services Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available online to deliver expert technical help to companies in the Orlando area or anywhere in the state of Florida. Progent's seasoned remote technical support experts have helped businesses resolve computer issues and cut support expenses in every state in the country and established a large base of satisfied clients. (See Progent's customer testimonials.)

Progent can provide online consulting support for a wide selection of technologies related to RIM BlackBerry software and devices such as synchronization, configuration with Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Major BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can assist you to perform common technical functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned experts can also assist you to resolve a broad range of issues concerning synchronization, device detection, messaging consistency, web browsing, wireless connections, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online support for small business networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless support costs low and, by dealing with problems promptly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical tasks including troubleshooting enterprise activation problems, adding and removing BlackBerry device clients, activating passwords, implementing over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and help your company to select and implement appropriate security configurations.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and delete BlackBerry smartphone users on Exchange and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, configure permissions, set up the MDS and IM, deploy access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Help from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about consulting assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.
















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