Enterprise-class Online Consulting Services for BlackBerry Technology
BlackBerry Remote Integration SupportSecure and dependable connectivity from handheld devices to email systems like Exchange, Domino, or Groupwise has become mandatory for companies of any type who wish to optimize productivity. RIM's BlackBerry smartphones and the BlackBerry BES Server are among the most popular technologies for enabling and managing wireless communications. But, maintaining efficient BlackBerry systems is increasingly complex because of the sophisticated tools available to meet the requirement for world-class protection and fault tolerance. Progent's BlackBerry qualified engineers are expert at delivering remote support expertise for BlackBerry environments, lowering service expenses and resolving issues faster than is possible with ordinary on-site service providers.

Progent has a large group of remote engineers qualified to support networks that include products from all popular suppliers. (See technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist you to resolve complex problems with your network environment. Progent's Apple certified experts can assist your business to interface Macintosh computers with your mobile connectivity solution and can provide expertise with Apple iPhone integration and management. Progent's Linux consultants can provide assistance for managing servers based on various distributions of Linux including RedHat Linux, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu, Mandriva Linux, PCLOS, fedora Linux, and Gentoo. This range of practice areas permits Progent to offer a convenient solution for all consulting assistance needed in mixed-vendor environments and avoids the blame game that small businesses often encounter when looking for technical support.

Progent's information technology security consultants have been awarded prestigious security credentials such as Certified Information Systems Auditor (CISA) and Certified Information Systems Security Professional. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include two economical security penetration testing service bundles that enable small businesses to get an objective network security assessment from a Progent security engineer to uncover potential weaknesses in the security profile you present inside and outside your firewall.

Consulting Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and maintenance of BlackBerry wireless handsets, providing a single platform for controlling key jobs such as device installation, upgrades, and retirement and offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless integration between Exchange, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry users and supports over-the-air synchronization.

RIM BlackBerry BES Server Integration Assistance

BlackBerry Enterprise Server offers a wealth of security capabilities beginning with automatic data encryption of messages transmitted between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows great versatility in selecting degrees of protection to meet the specific needs of your mobile environment. Progent's BlackBerry certified consultants can assist you to choose powerful security features and enable them wirelessly. Examples of these over-the-air configurable security features are:

  • Disable a device
  • Wipe information from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Enable internal protection against malicious attacks

BlackBerry Enterprise Server also provides flexibility in selecting ways to keep BlackBerry users from installing or running unsafe or prohibited programs. Progent can assist you to choose protective techniques like:

  • List exactly what programs are allowed on the device
  • Prevent external programs from using persistent memory on the smartphone
  • Select what resources third-party applications can use on the device
  • Limit the kinds of connections external applications running on the BlackBerry smartphone can initialize
  • Prevent all third-party software from being loaded or executed on the BlackBerry device

Progent's Remote BlackBerry-Certified Technical Support is Quick and Affordable
For companies in Orlando, Florida who require fast and economical access to an authorized RIM BlackBerry support expert, Progent offers efficient online assistance from a seasoned network support staff who have delivered network solutions to organizations in each state in the U.S. (See Progent's client testimonials.)

Remote support avoids travel costs and allows consultants to solve technical issues rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry consultants have been awarded accreditations in all BlackBerry technologies and can provide professional support in fields including fixing synchronization issues, setting up BlackBerry BES Server, and designing a protected, fault-tolerant network infrastructure for BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including troubleshooting enterprise activation problems, registering and removing BlackBerry device users, activating passwords, configuring over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified consultants can also assist you to use administration software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry BES system and assist you to define and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and maintaining one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, configure permissions, install the MDS and Instant Messaging, deploy access control lists, control Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and produce documentation for a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced consulting services for BlackBerry include business and technology requirements analysis, solution design, installation planning and implementation, performance optimization, design of a fault-tolerant environment, information backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to design a wireless system that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management approach and equipment meet your needs, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed choices concerning alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can help your company to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security specialists to run company-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Qualified Specialist
To get in touch with Progent about consulting support for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.

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