Enterprise-class Remote Consulting Services for BlackBerry Environments
BlackBerry Remote Configuration AssistanceSecure and reliable connectivity from smartphones to collaborative messaging systems like Microsoft Exchange, Lotus Domino, or Groupwise is now a necessity for businesses of any size who want to optimize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server (BES) are some of the most popular technologies for enabling and managing wireless communications. But, supporting productive BlackBerry systems is increasingly challenging because of the advanced mechanisms available to meet the requirement for world-class security and non-stop operation. Progent's BlackBerry qualified engineers are experienced at delivering online consulting and support expertise for BlackBerry environments, lowering service costs and taking care of problems more quickly than is feasible with conventional on-site consulting.

Progent has a seasoned group of online engineers certified to support IT system that incorporate products from all major suppliers. (See industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can help your company to resolve challenging issues with your infrastructure. Progent's Apple certified specialists can help your business to integrate Macintosh computers with your wireless connectivity solution and can provide help with iPhone integration. Progent's Linux engineers can offer help in managing application servers based on all leading implementations of Linux such as RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora Linux, and Gentoo Linux. This range of expertise permits Progent to offer a convenient solution for any IT assistance needed in multi-platform environments and avoids the finger-pointing that small organization often confront when looking for computer support.

Progent's IT security engineers have been awarded top security accreditations including CISM and CISSP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of ultra-affordable security penetration testing service packages that allow small businesses to get an independent security evaluation from a Progent security engineer to uncover possible risks in the security profile you present inside and outside your security perimeter.

Integration Support Services for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry wireless handsets, providing a single platform for handling critical tasks like smartphone deployment, upgrades, and retirement while also offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange Server, Groupwise, or Lotus email servers and BlackBerry users and allows wireless synchronization.

RIM BlackBerry BES Server Configuration Support

BES Server includes a wealth of security options beginning with automatic data encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent versatility in adjusting degrees of protection to match the specific needs of your company's environment. Progent's BlackBerry certified engineers can help you to select advanced security functions and enable them wirelessly. Samples of these over-the-air configurable security settings are:

  • Lock down a BlackBerry device
  • Wipe data from a missing BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Activate internal defenses against malware

BES Server also provides versatility in selecting mechanisms to keep BlackBerry users from installing or executing unsecure or unauthorized software. Progent can assist you to select blocking techniques like:

  • List exactly which programs are allowed on the device
  • Prevent external applications from using persistent storage on the device
  • Determine what functions external programs can access on the BlackBerry device
  • Restrict the kinds of access external programs running on the smartphone can initialize
  • Block all third-party programs from being installed or executed on the smartphone

How Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support services span areas from resolving synchronization issues to designing mobile workforce solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can help you to carry out common technical operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned experts can also assist you to resolve a wide range of problems associated with synchronization, handset detection, messaging reconciliation, web access, mobile connections, IM, PC application installation, and Desktop Redirector.

As a leader in providing nationwide remote help for small business IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support expenses at a minimum and, by solving issues promptly, improves the productivity of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry engineer offers expertise in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, troubleshoot, and produce documentation for a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs assessment, system design, installation strategy and execution, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to design a mobile wireless system that meets your IT budget and supports your business strategy. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry BES Server, help you to determine which administration model and physical components meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices concerning alternatives for software versions, server hardware and mass storage, network architecture, and application set up.

To optimize network protection, Progent's BlackBerry-certified consultant can assist your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-qualified security engineers to perform company-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Call or Email Progent to Get Support from a BlackBerry-Certified Specialist
To get in touch with Progent about consulting expertise for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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