Consulting Support Services for Research In Motion BlackBerry Technology
BlackBerry Consulting ServicesBlackBerry mobile PDAs from Research in Motion are among today’s most successful solutions for maintaining location-independent access to email, calendars, web applications, and other vital business data. As the complexity of small business IT technology has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for organizations of all sizes, successful integration and maintenance of BlackBerry technology has grown increasingly challenging. To address issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small organizations frequently resort to outside support professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified engineers who can help small businesses to plan, manage, and repair BlackBerry-based solutions economically and effectively, eliminating the need for an internal BlackBerry technology specialist and reducing the expense and stress of maintaining mobile workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-Gold certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This range of knowledge, coupled with Progent's efficient remote support model, provides small companies an affordable solution for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's experts can help your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft technology, set up streamlined administration tools to enable you to track and support BlackBerry smartphones across your business, recommend security policies that make sense for your company, customize mobile software, and make sure that your IT network infrastructure is properly designed to handle your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered rapidly and safely.

Technical Expertise for BlackBerry BES Server
RIM's high-end platform for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated software enables Exchange Server, Lotus Domino, or Novell GroupWise clients to send and receive messages that are encrypted in wireless transit to provide optimum security. BlackBerry BES Server also streamlines a broad selection of critical management jobs that span from smartphone configuration and updates to mobile security and fault tolerance.

BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-qualified consultants can show you how to utilize RIM BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage user and group settings with BlackBerry's extensive library of policies

Progent's BlackBerry-qualified consultants can also help your company to utilize BlackBerry BES Server to implement important procedures not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Set up and support BlackBerry's fault-tolerant architecture using virtualization
  • Deploy BlackBerry devices remotely
  • Establish custom management roles
  • Automatically track and report on the integrity of your BlackBerry system

How Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support services range from troubleshooting synchronization issues to designing wireless productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to perform common support operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned service professionals can also assist your business to resolve a wide array of issues concerning synchronization, handset detection, email reconciliation, web access, mobile connections, IM, PC application installation, and Desktop Redirector.

As a top innovator in delivering countrywide online consulting services for small office networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry support expenses low and, by solving problems promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry engineer offers support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and delete BlackBerry smartphone users on Exchange and Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, control Microsoft Exchange data flow, generate, update, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and produce documentation for a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs assessment, solution design, deployment strategy and implementation, performance optimization, design of a fault-tolerant architecture, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to design a wireless environment that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to accommodate a BlackBerry BES Server, help you to decide which administration model and physical components meet your requirements, and evaluate your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions about alternatives for software editions, processors and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can assist you to select and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to run company-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry environment.

Contact Progent for Help from a BlackBerry-Certified Expert
If you wish to contact Progent about professional assistance for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.
















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