Fast Remote Support for Orlando Computer Networks
Urgent Phone Help for Orlando SystemsFor businesses in Orlando or anywhere in the state of Florida, Progent provides online technical support for networks powered by Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security design and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. This reduces direct expenses because solutions require fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by reducing or avoiding system outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many remote support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor repairs manage to end up as major bills. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven processes which ensure the maximum degree of efficiency for online help and repair for information systems of any size. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's remote service group to communicate with your company's environment without compromising network security.

Progent's advanced service reporting system maintains thorough documentation of the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of services provided to every Progent customer by every Progent consultant. This history of problems and resolutions is organized as an easily searchable support knowledge base that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft open up additional extensive technical databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can find the best solutions quickly.

Online services offered by Progent to clients in Orlando and anywhere in the state of Florida include:

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the resources to create an internal Help Desk but who need quick response from an effective Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your current one, evaluating or enhancing Help Desk Call Center software to meet the unique demands of your company, or adding temporary phone support staff to work with your in-house Help Desk Call Center team during high-demand events such as software transitions, mass updates, or rolling out new business software.

    Progent's Call Center staff of seasoned network professionals offers your customers in Orlando or anywhere in the state of Florida instant assistance from a reliable technical support resource with years of experience providing telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a solid enabler of company success, and Progent's target is to resolve rather than simply report IT problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online professional consulting support and education in specific application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Word, and Office Excel. To find out additional information concerning Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Network and Server Monitoring Services
    Progent can provide businesses in Orlando, or anywhere in the state of Florida, remote network and server monitoring services based on System Center Operations Manager (SCOM), customized by Progent to suit your business so your network maintenance is proactive and automated. By spotting looming problems before they grow into network outages, automated monitoring can avoid disruptive and expensive information system crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or environments that incorporate multiple OS platforms.
How Your Orlando Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote support with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Orlando or throughout the state of Florida, Progent's phone-based computer support specialists can deliver effective and cost-effective IT help whenever your company has to have it. More than 15 years of providing online technical assistance has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve network problems quickly while avoiding the expense and lost time associated with on-site support calls.

Even if your Orlando organization relies on a local freelance consultant or maintains a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with unexpected network crises or especially complex integration problems.

Benefits of Progent's Network Help for Businesses in Orlando
Progent's remote network troubleshooting services allow your Orlando business to have the advantages of timely, world-class network support without the cost of maintaining a full-time IT staff. Your information system will derive added business worth by being more reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    With most organizations in Orlando and throughout Florida, local computer support providers, whether made up of independent consultants or a full-time IT staff, can resolve the majority of network problems. However, IT crises may spring up when local support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your local support people. In these instances, Progent's online service specialists offer an easy, fast, and economical solution to augment your local help and to pass on valuable information to improve your ability to handle future issues locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller companies commonly rely on individual freelance consultants. Although freelance service people have less internal costs than big support organizations and can often charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the lack of backup help may require your company to wait for help during an IT crisis. As your network expands, network unavailability and problems with vital software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of reserve support expertise to make sure your network is always available.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically begin with an information system implemented on a modest budget. Without a scalable framework, band-aid fixes can get piled on top of an unstable foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. These poorly built systems require careful assessment, smart strategic planning, and extensive IT expertise to upgrade to a system infrastructure able to deliver the solid foundation to meet critical business requirements and simplify future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices require guidance and technical education to negotiate an increasingly complex array of technology options capable of accelerating business growth and improving efficiency. They hardly need a network consultant who is attempting to earn a commission on a specific vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of IT expertise, refined remote support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional background, in the trenches of IT service, executing a wide variety of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not just expert technical skills, but also a support engineer with proven methods for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits by the minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be tempted to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports transmitted by every staff member to each client. The discipline of detailing and archiving support records allows more effective service and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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