Immediate Remote Technical Support for Orlando Computer Systems
Immediate Phone Help for Orlando SystemsFor companies located in Orlando or anywhere in the state of Florida, Progent offers remote help for networks based on Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, plus the services of CISA and CISM-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to solve most network problems quickly. Efficient support reduces immediate expenses because solutions use up fewer billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, upset clients, idle workers, and distracted management. Progent's extensive remote technical support experience is especially important for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid situations where quick solutions manage to end up as major tabs. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of customized tools and field-tested methodologies which allow the maximum level of effectiveness for online help and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's online support team to connect to your network remotely without violating corporate security.

Progent's proven service reporting system maintains comprehensive histories of all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of services delivered to each Progent client by every Progent engineer. This history of anomalies and fixes is structured as a conveniently accessible proprietary knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and formal relationships with important technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote service experts are able to arrive at the most efficient resolutions promptly.

Online technical support services available from Progent to companies in Orlando and throughout the state of Florida include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk programs for companies with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the money or time to create an internal Help Desk Call Center but who want fast response from an effective Help Desk Call Center with proficient phone support as well as the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a seamless extension of your existing Help Desk team. Progent's Virtual Call Center can act as a an escalation option to resolve the toughest network issues, or be ready in overflow circumstances when your ordinary service providers are overwhelmed.

    Progent's Call Center staff of experienced information technology consultants gives your customers in Orlando or anywhere in the state of Florida fast contact with an effective support resource with extensive background delivering phone support and remote troubleshooting for computer environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a solid enabler of company performance, and Progent's intent is to fix and not merely record technical issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based advanced consulting expertise and education in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft Office Excel. To read more information about Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Orlando, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so that your IT maintenance is proactive and automated. By exposing emerging trouble spots before they expand into downtime, proactive monitoring can minimize stressful and expensive information system crises. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or systems powered by a mix of platforms.
How Your Orlando Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Orlando or throughout the state of Florida, Progent's phone-based computer support specialists are ready to provide effective and economical IT help the moment your organization requires it. More than a decade of providing online repair services has earned Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to repair network problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Orlando company has a local independent support technician or maintains an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to deal with sudden system emergencies or particularly complex integration projects.

Details of Progent's Remote Computer Support for Orlando
Progent's phone support, remote troubleshooting, network security expertise, and network administration services offer companies in Orlando or throughout the state of Florida the greatest leverage for your IT investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk Call Center services and system management, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

  • Immediate Telephone Contact with Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Orlando and is also ideal for networks in more remote areas of Florida that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has access to a broad selection of Microsoft support utilities, technical information, and on-going education.

  • Per Minute Rates to Reduce Costs
    Progent provides remote support on a per-minute basis, so you are charged only for the services you receive. Progent has no minimum fee for online support and requires no ongoing subscription fee for support services provided during normal working hours. This protects you from facing big bills for routine fixes.

  • Availability of Cisco Certified Network Design Specialists
    As a Certified Partner for Cisco, Progent can provide help from on-staff specialists with skill in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.

  • Application Experts Group
    Progent's core consulting services include technology integration, MS Exchange expertise, corporate security design, and Help Desk Call Center services. Progent's Application Experts group can provide in-depth consulting expertise in critical application areas. Help offered by the Application Experts Group covers:
    Dynamics GP/Great Plains Consulting and Customization
    MS Project Expertise
    Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Help
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL 2016 Application Development and SQL Server 2014 Software Development and Troubleshooting
    Oracle DBA Services and Software Programming
    MySQL Management and Application Development
    Mac Help
    Amazon Marketplace Web Service (Amazon MWS) Software Integration

    By providing a full service one-stop resource for network generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough IT solutions that align with the special requirements of your company.

  • Sophisticated Remote Access Software
    Secure online connectivity permits Progent's service professionals to see precisely what your users see. This makes it easier to find quick fixes to issues that might otherwise require an expensive onsite service call. Cutting-edge remote connectivity tools and experienced technicians together allow Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system tracking.

  • Compatibility with Leading VPN Products
    Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

  • 24x7 Service for High System Uptime
    For businesses with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing programs are designed especially for budget-constrained businesses whose clients need immediate access to a Help Desk service with expert telephone support and complete escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of IT background, refined remote support software, and familiarity with corporate IT allow companies to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, at the forefront of IT service, executing a wide variety of technical projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This means that you get not only world-class IT skills, but also a consultant with field-tested approaches for using technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help per minute. As a result, you owe only for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to allow minor problems to fester.

  • Full Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each staff member to every customer. The discipline of documenting and organizing support activity allows more efficient support and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.