Immediate Remote Technical Support for Orlando Computer Networks
Urgent Phone Technical Support for Orlando SystemsFor companies located in Orlando or anywhere in the state of Florida, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced technology necessary to solve most information system issues rapidly. Efficient support lowers direct costs since solutions use up minimal chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in indirect costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online support is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you owe only for the support that you receive. Unlike typical online service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor fixes somehow end up as big bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and field-proven methodologies that promote the maximum level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your company's network remotely without compromising corporate security.

Progent's powerful customer support database application keeps detailed documentation for all service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of services provided to every Progent customer by any Progent consultant. This history of issues and responses is structured as a quickly searchable internal database that permits Progent's online technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft open up additional vast support databases and permit priority response from manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to determine the most efficient resolutions in the least time.

Online technical services available from Progent to clients in Orlando and anywhere in the state of Florida include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's top enterprises. The ProSight suite of outsourced network management services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that all looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness to block or recover quickly after a ransomware incident. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of computer technology allows customers to complete major projects economically and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Call Center programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who don't have the money or time to build and maintain an internal Help Desk but who need quick communication with a reliable Help Desk with professional telephone support as well as the ability to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and serves as a transparent addition to your established Helpdesk resources. Progent's Virtual Call Center can act as a an escalation alternative to resolve the most difficult network issues, or be ready in hectic circumstances when your other service providers are overwhelmed.

    Progent's Help Desk team of experienced network experts gives your customers in Orlando or anywhere in the state of Florida immediate access to a dependable support resource with years of background offering telephone-based consulting and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a key contributor to company performance, and Progent's target is to resolve and not merely record IT issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote professional consulting expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Orlando, or anywhere in the state of Florida, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By detecting potential problems before they expand into crashes, system monitoring can ward off disruptive and costly information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that support multiple operating systems.
How Your Orlando Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Orlando or anywhere in the state of Florida, Progent's phone-based network support engineers are ready to provide effective and affordable system support the moment your organization requires it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve network problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Orlando business relies on a regular freelance consultant or maintains a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to solve sudden network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Orlando
Progent's remote IT consulting services allow your Orlando company to realize the benefits of immediate, world-class IT support without the expense of maintaining an in-house IT organization. Your network will derive greater business worth by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local IT resources
    With most offices in Orlando or anywhere in Florida, nearby network service resources, whether represented by independent consultants or an internal maintenance staff, can take care of typical network problems. On the other hand, IT crises sometimes spring up when local resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your local service technicians. In these cases, Progent's on-call support professionals offer an easy, quick, and affordable way to augment your regular help and to convey valuable knowledge to increase your capability to deal with downstream problems locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller organizations often rely on independent freelance consultants. While independent service people have less internal costs than larger service firms and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of fallback personnel may require your business to go without help during an emergency. As your business expands, system downtime and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup service experts to insure your IT system stays up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations typically start with an information architecture implemented on a shoestring budget. Lacking a proper framework, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such badly designed systems require careful assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture that can deliver the solid foundation to handle vital business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller companies need guidance and technical training to negotiate an increasingly complex maze of technology options available for accelerating business growth and enhancing productivity. Businesses hardly need a network engineer who is trying to resell a specific vendor's technology. Network support and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match technical expertise with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT knowledge, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















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