Immediate Online Help for Orlando Computer Systems
Immediate Online Help for Orlando NetworksFor businesses in Orlando or anywhere in the state of Florida, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve most information system problems rapidly. This reduces direct expenses because solutions require fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company saves even more in indirect costs by reducing or eliminating system outages and associated losses due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is particularly important for businesses that rely on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online help is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical online service companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from situations where fast solutions manage to end up as substantial invoices. Progent's skill at handling technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and field-proven methodologies that permit the maximum degree of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to communicate with your computer system without compromising system security.

Progent's advanced service reporting system maintains comprehensive documentation for all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of all help delivered to each customer by every Progent engineer. This archive of trouble tickets and resolutions is organized as a quickly accessible internal knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and permit priority access to vendors' in-house product engineers with the result that Progent's online service experts are able to arrive at the most efficient resolutions quickly.

Online technical services provided by Progent to companies in Orlando and anywhere in the state of Florida include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a line of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's leading corporations. These services address all critical aspects of modern networking including email content filtering, security and compliance, backup/recovery, and infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight Systems Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact your network Learn more details about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Call Center service options for organizations with networks that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are designed for organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who need quick response from a dependable Call Center with proficient phone assistance plus the ability to escalate complex trouble tickets to high-level consultants.

    Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or revamping your current organization, evaluating or modifying Help Desk Call Center application software to address the special requirements of your business, or providing temporary online personnel to reinforce your existing Help Desk group to deal with unusually busy events such as software transitions, major updates, or installing brand new business software.

    Progent's Help Desk staff of experienced information technology experts gives your clients in Orlando or anywhere in the state of Florida rapid communication with a dependable network service resource with extensive experience providing phone consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a significant contributor to company success, and Progent's intent is to resolve and not just record IT issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides phone-based advanced engineering support and training in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, MS Word, and MS Office Excel. For more information concerning Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Orlando, or anywhere in the state of Florida, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By detecting looming problems before they result in network outages, automated monitoring can ward off disruptive and expensive network failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows systems, or environments based on multiple OS platforms.
How Your Orlando Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Orlando or anywhere in the state of Florida, Progent's phone-based network support engineers can deliver expert and affordable IT help the moment your company has to have it. Long experience providing online repair services has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Orlando office has a regular independent consultant or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to resolve sudden system emergencies or especially challenging integration projects.

Details of Progent's Remote Computer Services for Orlando
Progent's phone help, remote repair, system security expertise, and system administration services give offices in Orlando or anywhere in the state of Florida the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk Call Center support and network administration, Progent's professionals can deliver your company world class IT support while allowing you to eliminate the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:

  • Immediate Telephone Contact with Microsoft Qualified Support Specialists
    Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Orlando and is also ideal for networks in geographic areas of Florida that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the use of a broad array of Microsoft support utilities, technical databases, and continuing education.

  • By the Minute Billing to Reduce Expenses
    Progent provides remote support on a by-the-minute billing plan, so you pay only for the services you receive. Progent requires no minimum fee for online support and imposes no monthly retainer for services provided during normal working hours. This protects you from paying big bills for quick repairs.

  • Availability of Cisco Certified Network Architecture Professionals
    As a Registered Partner for Cisco, Progent offers access to on-staff professionals who have expertise in planning, deploying, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for local and remote networking.

  • Application Experts Group
    Progent's core support services include technology integration, MS Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting expertise in critical business applications. Help available from the Application Experts Team covers:
    Microsoft Dynamics GP Support and Customization
    MS Project Training
    Microsoft Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL 2016 Software Programming and Microsoft SQL Server 2014 Application Development and Troubleshooting
    Oracle Management and Application Development
    MySQL Project Management and Application Design
    Mac Help
    Amazon Marketplace Web Service Application Development

    By providing a convenient centralized resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that address the special requirements of your business.

  • State of the Art Remote Access Software
    Protected remote connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it possible to find quick solutions to issues that could otherwise demand a costly onsite service call. Cutting-edge remote access software and experienced engineers together allow Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system tracking.

  • Support for Mainstream VPN Gateways
    Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.

  • 24x7 Service for Maximum Network Availability
    For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this service can help ensure high network uptime.

  • Help Desk Call Center
    Progent's Help Desk Call Center services are intended especially for budget-constrained companies whose clients require immediate access to a Help Desk service with effective phone support and complete escalation capability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, breadth of IT background, refined support software, and understanding of corporate IT enable businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on industry background, at the front lines of network service, performing a broad range of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only expert IT capability, but also a consultant with proven approaches for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you are invoiced just for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by each consultant to each customer. The discipline of documenting and organizing support records allows more efficient support and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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