Fast and Affordable Online Troubleshooting for Orlando Computer Networks
Immediate Phone Help for Orlando NetworksFor companies in Orlando or anywhere in the state of Florida, Progent provides online help for networks based on any combination of Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage because they possess the practical experience and have access to the advanced technology necessary to solve most network problems rapidly. This reduces immediate costs because solutions use up minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is particularly important in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are charged just for the support that you receive. Unlike many remote service companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where fast fixes manage to turn into large invoices. Progent's penchant for disposing of problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and field-proven processes which allow the highest level of effectiveness for online help and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to access your company's network without violating corporate security.

Progent's advanced service reporting system maintains extensive histories describing the service that Progent's customers have received. Progent's staff service personnel have access to the specifics of assistance rendered to every client by every engineer. This archive of trouble tickets and resolutions is structured as an easily exploitable support database that allows Progent's online support experts to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft open up additional massive support databases and permit fast access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to come up with optimal solutions promptly.

Online support offered by Progent to businesses in Orlando and throughout the state of Florida include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to stop or recover quickly after a ransomware attack. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the budget to assemble and manage an in-house Call Center but who require fast access to an effective Call Center with proficient telephone support as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and operates as a transparent addition to your current Help Desk staff. Progent's Virtual Help Desk can act as a an escalation alternative to handle the toughest technical problems, or be available in those circumstances when your regular resources are swamped.

    Progent's Help Desk staff of experienced network professionals provides your computer users in Orlando or anywhere in the state of Florida fast contact with a reliable technical support group with substantial background providing telephone-based support and online repair service for IT systems based on Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to business productivity, and Progent's intent is to resolve and not simply annotate IT issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based professional consulting expertise and training in key business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and MS Office Excel. To find out more information concerning Progent's expertise, customization, and training services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Orlando, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so that your network support is proactive rather than reactive. By exposing potential problems before they expand into downtime, system monitoring can minimize disruptive and costly service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or networks that support multiple OS platforms.
How Your Orlando Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Orlando or throughout the state of Florida, Progent's phone-based network support engineers are ready to deliver professional and affordable IT support the moment your organization requires it. Long experience delivering online technical assistance has led to Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix network problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Orlando organization relies on a regular independent support technician or employs an in-house IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your local resources for situations when your usual service personnel either don't have the time or the experience to address unexpected system emergencies or especially complicated integration projects.

Features of Progent's Remote Computer Support for Orlando
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services give offices in Orlando or anywhere in the state of Florida the greatest leverage for your IT investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk Call Center services and system management, Progent's experts can provide your organization enterprise-level network support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:

  • Immediate Phone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Orlando and is also ideal for customers in geographic regions of Florida that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the use of a wide selection of Microsoft support utilities, technical information, and continuing education.

  • By the Minute Billing to Minimize Costs
    Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for phone help and imposes no monthly subscription fee for services delivered during normal working hours. This saves you from paying big bills for quick repairs.

  • Access to Cisco Certified Network Infrastructure Specialists
    Progent's registered experts for Cisco offers access to on-staff professionals who have skill in designing, implementing, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected connectivity for fixed and mobile networking.

  • Application Experts Team
    Progent's core support services consist of system integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing services. Progent's Application Experts Team can provide world-class consulting expertise in critical application areas. Help offered by the Application Experts staff includes:
    Microsoft Dynamics GP Consulting and Programming
    MS Project Training
    Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Integration
    SQL Server 2016 Software Development and Microsoft SQL Server 2014 Application Development and Debugging
    Oracle Management and Application Development
    MySQL Management and Software Programming
    Apple Mac Consulting
    Amazon Marketplace Web Service (Amazon MWS) Software Integration

    By offering a full service one-stop source for network generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive IT solutions that meet the unique requirements of your business.

  • Sophisticated Remote Connectivity Software
    Secure remote connectivity permits Progent's service experts to see exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise require an expensive personal visit. Effective remote access software and expert engineers together allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote network monitoring.

  • Support for Leading VPN Gateways
    Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.

  • 24x7 Support for Maximum Network Uptime
    For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system availability.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing programs are intended especially for budget-constrained businesses whose workers require immediate access to a Help Desk service with expert telephone support and full escalation capability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of technical background, refined remote support tools, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Full Family of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Windows Server 2008 support, Windows Server 2003 maintenance, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has few competitors. Businesses who work with familiar independent consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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