Immediate Online Support for Orlando IT Networks
Immediate Remote Help for Orlando SystemsFor organizations located in Orlando or anywhere in the state of Florida, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISSP-certified security engineers to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent value because they possess the real-world background and are equipped with the advanced tools needed to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses since solutions require minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online support is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote support companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing do away with situations where quick solutions manage to end up as large tabs. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized tools and proven methodologies that ensure the maximum level of efficiency for online technical support and troubleshooting for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to access your environment remotely without compromising system security.

Progent's proven technical support database application includes comprehensive records for all support that Progent's clients have been provided. Progent's staff engineers have access to the history of services delivered to each Progent customer by every engineer. This archive of issues and resolutions is organized as a quickly retrievable support database that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with key vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast access to manufacturers' in-house support staff so Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.

Online support offered by Progent to clients in Orlando and throughout the state of Florida include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight series of network management outsourcing services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability either to stop or recover quickly after a ransomware incident. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the resources to assemble and manage an internal Call Center but who need quick response from an efficient Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless addition to your established Help Desk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve the toughest network issues, or be available in overflow situations when your regular support engineers are too busy.

    Progent's Call Center team of seasoned information technology professionals provides your computer users in Orlando or anywhere in the state of Florida instant contact with an effective technical support group with years of experience providing telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to company efficiency, and Progent's aim is to resolve instead of simply track IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts staff offers phone-based professional consulting expertise and training in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Orlando, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your business so your IT maintenance is proactive rather than reactive. By detecting looming problems before they evolve into network outages, automated monitoring can ward off disruptive and costly information system breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a variety of operating systems.
How Your Orlando Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Orlando or throughout the state of Florida, Progent's phone-based network support engineers can provide expert and cost-effective IT support whenever your business requires it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.

Even if your Orlando business has a local independent consultant or maintains a full time IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to deal with sudden network emergencies or especially complex integration problems.

Advantages of Progent's Network Help for Companies in Orlando
Progent's remote network troubleshooting services enable your Orlando organization to realize the advantages of immediate, enterprise-level IT support without the expense of managing an in-house IT staff. Your network will acquire greater strategic value by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    With most offices in Orlando or anywhere in Florida, nearby computer service resources, whether made up of outside consultants or a full-time maintenance staff, can solve the majority of network issues. On the other hand, serious problems might strike when local resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your local support personnel. In these situations, Progent's on-call service specialists offer a convenient, fast, and affordable way to supplement your local help and to convey useful knowledge to improve your ability to deal with future issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller organizations often rely on individual freelance service providers. While independent service people have smaller overhead than larger service organizations and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of fallback help may force your business to go without assistance during an IT crisis. As your network grows, network downtime and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup support experts to make sure your network is always available.

  • Create a Scalable Basis for Seamless Growth
    Organizations often start with an information system implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get thrown onto a shaky foundation. When a network grows, reliability and scalability problems can hinder the productivity of the business. Such badly built systems require proper analysis, intelligent long-term planning, and extensive IT knowledge to evolve to a network infrastructure that can offer the stable foundation to handle critical business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller businesses require advice and technical training to negotiate an increasingly complicated array of technology alternatives available for accelerating business growth and improving productivity. These companies hardly need a computer consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined technology instead of the true needs of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align IT consulting with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical background, fine tuned remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional background, in the trenches of IT service, performing a broad variety of IT projects for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This means that you get not only expert IT skills, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to every customer. The practice of detailing and organizing support records results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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