Fast and Affordable Online Troubleshooting for Orlando Computer Networks
Immediate Phone Help for Orlando NetworksFor companies in Orlando or anywhere in the state of Florida, Progent provides online help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage because they possess the practical experience and have access to the advanced technology necessary to solve most network problems rapidly. This reduces immediate costs because solutions use up minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is particularly important in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are charged just for the support that you receive. Unlike many remote service companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where fast fixes manage to turn into large invoices. Progent's penchant for disposing of problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and field-proven processes which allow the highest level of effectiveness for online help and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to access your company's network without violating corporate security.

Progent's advanced service reporting system maintains extensive histories describing the service that Progent's customers have received. Progent's staff service personnel have access to the specifics of assistance rendered to every client by every engineer. This archive of trouble tickets and resolutions is structured as an easily exploitable support database that allows Progent's online support experts to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft open up additional massive support databases and permit fast access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to come up with optimal solutions promptly.

Online support offered by Progent to businesses in Orlando and throughout the state of Florida include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's leading corporations. The ProSight line of network monitoring and management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly from a ransomware incident. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to execute major projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for businesses who lack the money or time to build and maintain an internal Help Desk but who want quick communication with an efficient Help Desk with proficient telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Call Center consulting services can support you in building an efficient new Help Desk or improving your established one, selecting or enhancing Help Desk Call Center software to handle the unique needs of your company, or providing occasional online personnel to supplement your internal Help Desk resources to handle unusually busy scenarios like software migrations, mass updates, or rolling out brand new applications.

    Progent's Call Center team of veteran network professionals offers your customers in Orlando or anywhere in the state of Florida instant assistance from an efficient network service group with substantial experience delivering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk perception as a solid contributor to company performance, and Progent's intent is to solve instead of just document technical issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Group can supply remote professional consulting expertise and education in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft Word, and Office Excel. To read additional information concerning Progent's consulting, custom programming, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Orlando, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so your IT support is proactive and automated. By anticipating looming problems before they result in full-scale emergencies, remote monitoring can head off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments based on multiple operating systems.
How Your Orlando Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Orlando or anywhere in the state of Florida, Progent's phone-based network support engineers can deliver effective and economical system help whenever your business has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix computer problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your Orlando office has a local freelance support technician or maintains a full time organization that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your local resources for situations when your usual service personnel either lack the availability or the knowledge to fix sudden network emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Businesses in Orlando
Progent's remote support services enable your Orlando organization to enjoy the advantages of on-call, enterprise-class network support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by becoming more available, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site support resources
    For most businesses in Orlando and throughout Florida, nearby computer support providers, whether made up of independent consultants or an in-house IT staff, can handle the majority of network problems. However, major troubles can strike when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local service people. In these situations, Progent's online service professionals offer a convenient, quick, and economical way to supplement your local help and to convey useful information to improve your ability to handle downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller organizations commonly rely on independent freelance consultants. While independent service people carry less internal costs than big support companies and can afford to charge lower rates, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of fallback help may force your business to wait for help during an IT crisis. As your company grows, system downtime and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of backup support expertise to make sure your network stays available.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations typically start with an IT system implemented on a modest budget. Lacking a scalable framework, band-aid fixes often get piled onto a weak foundation. When a network grows, stability and expandability problems can impede the productivity of the business. These poorly designed environments need careful analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a network infrastructure able to provide the stable foundation to meet vital business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller offices need advice and technical training to navigate through an increasingly complex maze of product alternatives available for promoting business success and enhancing productivity. They do not need a computer consultant who is motivated to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined product instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, executing a broad variety of IT tasks for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for applying technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by each staff member to every customer. The practice of detailing and archiving service records allows more efficient service and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from painful and costly service losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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