Fast Online Support for Orlando Information Networks
Fast Phone Technical Support for Orlando SystemsFor businesses in Orlando or anywhere in the state of Florida, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to resolve most information system problems rapidly. Efficient support lowers immediate costs since solutions require fewer chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with indirect costs by minimizing or eliminating network outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support know-how is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you receive. Unlike many online service firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid situations where speedy. minor fixes somehow turn into big tabs. Progent's penchant for solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized technologies and proven processes that allow the maximum level of effectiveness for remote consulting and repair for computer systems of any size. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to link to your environment without violating corporate security.

Progent's sophisticated customer support database application keeps extensive records of the support that Progent's customers have received. Progent's team consultants have access to the details of services delivered to every Progent customer by every engineer. This database of anomalies and resolutions is structured as a conveniently retrievable proprietary knowledge base that allows Progent's online support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft open up other massive technical knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online service specialists can arrive at the most efficient resolutions quickly.

Remote services available from Progent to businesses in Orlando and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that any potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are a convenient solution for companies who don't have the resources to create an internal Call Center but who need fast response from a reliable Call Center with proficient phone support as well as the ability to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and serves as a seamless addition to your established Call Center organization. Progent's Virtual Help Desk can operate as a an escalation alternative for the toughest computer system problems, or be available in those instances when your other service providers are swamped.

    Progent's Call Center team of seasoned network professionals provides your computer users in Orlando or anywhere in the state of Florida fast contact with an efficient technical support resource with extensive background providing phone support and remote troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of business efficiency, and Progent's target is to solve instead of merely record network issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers remote and in-depth engineering support and education in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Orlando, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so your computer maintenance is proactive and automated. By uncovering potential problems before they cause full-scale emergencies, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that incorporate multiple OS platforms.
How Your Orlando Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Orlando or anywhere in the state of Florida, Progent's online computer support engineers are ready to deliver expert and cost-effective IT help the moment your company requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems rapidly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Orlando company works with a regular freelance consultant or maintains an in-house IT staff that know how to deal with common computer problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to resolve unexpected network crises or especially complicated integration projects.

Features of Progent's Remote Computer Services for Orlando
Progent's online support, remote troubleshooting, system security consulting, and system administration services offer companies in Orlando or anywhere in the state of Florida the greatest leverage for your IT investment. Whether you need one-time telephone help and remote network repair or ongoing Help Desk Call Center support and network management, Progent's professionals can provide your company world class network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, in the trenches of network support, executing a wide variety of technical tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not only expert IT help, but also a support engineer with proven approaches for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for services provided during regular working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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