Fast Remote Support for Orlando Computer Networks
Urgent Phone Help for Orlando SystemsFor businesses in Orlando or anywhere in the state of Florida, Progent provides online technical support for networks powered by Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security design and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. This reduces direct expenses because solutions require fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by reducing or avoiding system outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many remote support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor repairs manage to end up as major bills. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven processes which ensure the maximum degree of efficiency for online help and repair for information systems of any size. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's remote service group to communicate with your company's environment without compromising network security.

Progent's advanced service reporting system maintains thorough documentation of the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of services provided to every Progent customer by every Progent consultant. This history of problems and resolutions is organized as an easily searchable support knowledge base that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft open up additional extensive technical databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can find the best solutions quickly.

Online services offered by Progent to clients in Orlando and anywhere in the state of Florida include:

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the resources to create an internal Help Desk but who need quick response from an effective Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your current one, evaluating or enhancing Help Desk Call Center software to meet the unique demands of your company, or adding temporary phone support staff to work with your in-house Help Desk Call Center team during high-demand events such as software transitions, mass updates, or rolling out new business software.

    Progent's Call Center staff of seasoned network professionals offers your customers in Orlando or anywhere in the state of Florida instant assistance from a reliable technical support resource with years of experience providing telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a solid enabler of company success, and Progent's target is to resolve rather than simply report IT problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online professional consulting support and education in specific application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Word, and Office Excel. To find out additional information concerning Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Group.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as IPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Orlando, or anywhere in the state of Florida, remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so your network maintenance is proactive and automated. By exposing emerging issues before they cause network outages, proactive monitoring can ward off inconvenient and expensive network failures. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or systems powered by multiple operating systems.
How Your Orlando Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based assistance with Microsoft, Apple Mac, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Orlando or throughout the state of Florida, Progent's online network support engineers are ready to provide effective and cost-effective system support the instant your business requires it. Long experience providing remote repair services has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the expense and lost time associated with on-site service calls.

Even if your Orlando business deals with a regular freelance support technician or maintains a full time IT staff that know how to handle ordinary computer problems, Progent’s Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to address sudden network emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Organizations in Orlando
Progent's remote support services enable your Orlando business to enjoy the advantages of timely, world-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater business value by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Orlando and throughout Florida, nearby network service resources, whether consisting of freelance consultants or an internal IT staff, can take care of the majority of technical issues. However, major troubles can occur when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service personnel. In these situations, Progent's online support experts give you an easy, fast, and affordable solution to augment your regular help and to convey useful information to improve your ability to resolve future issues in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller organizations often depend on independent freelance service providers. Although freelance service people have smaller overhead than big support companies and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the lack of backup help may require your business to go without help during an emergency. As your network expands, network downtime and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service experts to insure your network stays available.

  • Create a Solid Basis for Smooth Expansion
    Organizations typically begin with an IT architecture created on a modest budget. Without a strong framework, band-aid fixes can get piled onto a weak foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. Such poorly designed environments need proper assessment, smart long-term planning, and broad-based technical knowledge to evolve to a system infrastructure that can offer the solid foundation to handle critical business requirements and ease future growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices need guidance and technical education to negotiate an ever more complicated array of technology options capable of promoting business growth and improving productivity. These companies hardly need a computer consultant who is motivated to sell a certain vendor's products. Network support and product sales can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of technical expertise, refined remote support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Range of Servers
    Progent offers world-class expertise for Microsoft’s leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you owe only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by each consultant to every customer. The discipline of detailing and archiving support activity results in more efficient service and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who won’t release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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