Remote Computer Network Support Services for Orlando Small Business IT Networks
For small companies and startups in Orlando or anywhere in the state of Florida, Progent's phone-based computer support specialists are ready to deliver effective and economical system support whenever your organization has to have it. More than 10 years of offering online repair services has earned Microsoft Gold certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-site service calls.
Even if your Orlando company works with a regular freelance support technician or employs an in-house IT staff that know how to deal with typical computer issues, Progent’s Microsoft and Cisco certified consultants offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address sudden network emergencies or especially tough integration projects.
Features of Progent's Online Computer Services for Orlando
Progent's phone help, Internet-based troubleshooting, system security expertise, and system administration services give small businesses in Orlando or throughout the state of Florida the greatest leverage for your IT investment. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your small business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:
Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to small companies in Orlando and is also ideal for networks in more remote areas of Florida that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has the use of a wide array of Microsoft support tools, technical information, and continuing education.
By the Minute Billing to Reduce Costs
Progent offers online help on a by-the-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum charge for phone service and asks for no periodic retainer. This protects you from facing big bills for quick fixes.
Access to Cisco Network Design Specialists
As a Certified Partner for Cisco, Progent offers access to on-staff specialists who have expertise in designing, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
Application Experts Team
Progent's core support services include technology integration, Microsoft Exchange consulting, network security planning, and Help Desk Call Center support. Progent's Application Experts group offers world-class consulting expertise for specific application areas. Help available from the Application Experts staff covers:
By offering a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that match the specific needs of your company.
Advanced Online Access Tools
Secure online access allows Progent's support experts to see exactly what your customers see. This makes it easier to find fast fixes to issues that might otherwise require a costly personal visit. Cutting-edge remote connectivity software and expert engineers together allow Progent to repair most network problems quickly and affordably. Progent is a pioneer in online support and remote system analysis.
Support for Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
Round-the-Clock Service for Maximum Network Uptime
For small companies with vital applications, Progent can provide round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum system uptime.
Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-constrained small businesses whose clients need instant access to a Help Desk service with expert phone support and full escalation capability.
Benefits of Progent's IT Support for Small Offices in Orlando
Progent's remote IT consulting services enable your City# small company to realize the benefits of immediate, expert network support without the cost of maintaining a full-time IT organization. Your network will acquire greater business worth by being increasingly reliable, efficient, and secure. Benefits to your company include:
Convenient virtual expansion of your on-site IT resources
With most small offices in Orlando or anywhere in Florida, local computer service providers, whether represented by freelance consultants or an in-house maintenance staff, can take care of the majority of technical problems. However, serious problems sometimes strike when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your local service people. In these situations, Progent's online service professionals offer an easy, quick, and budget-friendly way to augment your local resources and to convey valuable information to improve your capability to deal with downstream problems in-house.
Reduced Dependence on Freelance Service Providers
For network maintenance, small companies commonly rely on individual freelance consultants. Although independent consultants have less internal costs than big service firms and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve help may force your business to wait for help during an emergency. As your company grows, system unavailability and trouble with critical software become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support experts to insure your IT system is always available.
Create a Solid Foundation for Smooth Expansion
Small organizations often start with an information system implemented on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get piled onto an unstable foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. Such poorly built environments need careful analysis, smart strategic planning, and wide IT expertise to upgrade to a network architecture that can provide the stable foundation to meet current business requirements and simplify future growth.
Work with Solution Providers Instead of Technology Vendors
Small companies require guidance and technical training to navigate through an increasingly complicated maze of technology options capable of accelerating business growth and improving efficiency. These companies do not need a network engineer who is attempting to resell a specific vendor's products. Network consulting and product sales can result in a scenario where the proposed
solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match technical expertise with the best needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and understanding of corporate IT allow small businesses to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over=stretched internal resources.
Proven Methodology
Progent’s team of Microsoft and Cisco qualified experts average more than a decade of real-world professional background, at the front lines of IT service, executing a broad range of IT projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not just world-class IT help, but also a consultant with proven approaches for applying computer knowledge to solve actual network problems rapidly.
Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity does away with big bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or small support organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports transmitted by every consultant to each customer. The practice of detailing and organizing service activity results in more effective support and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who won’t let go of vital service information.
Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. This package causes your network support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.
Employment Opportunities for Compensation for Telecommuting Microsoft Consultant Contractor New York, NY
Our compensation model is based on revenue sharing, so just like working as an independent contractor, your income is directly tied to your work effort. Certain of our support staff stress lifestyle issues and elect to work at a more relaxed pace, using our self-determined schedule to pursue personal enthusiasms like hiking, car racing, snow boarding, fishing, vacations, or spending private time with family and friends. Others use the chance to earn big bucks via hard work and extended hours. Progent completely supports both ends of the spectrum plus everything in the middle.
If your company operates a Solaris environment or a multi-OS IT environment, Progent's CISM and ISSAP-qualified security specialists can assist your whole enterprise in a wide range of security areas including security administration practices, security design and strategies, connection management systems and techniques, applications development security, business processes security, physical security, telecommunications, network and web security, and disaster recovery planning. CISM and CISSP stipulate the fundamental skills and worldwide standards of knowledge that information security professionals are required to possess. These accreditations give IT management the assurance that consultants who have earned their CISM or ISSAP certification have the background and knowledge to offer world-class security management and engineering help.
Progent’s Microsoft certified consultants offer small and medium-size companies experienced consulting services for System Center Operations Manager 2007 and MOM 2005. System Center Operations Manager 2007 and 2005 deliver open and expandable enterprise-class system management by featuring detailed event management, 24x7 monitoring and threshold alarms, recording and trend profiling, and network and program-specific heuristics and routines to improve the manageability of Windows Server System environments. Through internal application intelligence, Operations Manager 2007 and 2005 help you isolate your system health problems before they grow into crises, increase the payback of your IT operations through actionable best practices, and support your network operations and senior management by sharing critical service level and capacity information. Progent’s Microsoft Operations Manager consulting engineers have extensive hands-on familiarity with Microsoft Operations Manager 2007 and 2005 and can help your company install and customize MOM in order to optimize the availability and productivity of your information system.
Progent's E-Mail Guard is founded on Postini's managed services, which use patented pass-through technology versus the store-and-forward technique for protect you from spammers, email-borne viruses, DHA attacks, and Denial of Service Attacks. Under Postini's system, email sent to your e-mail server is evaluated on the fly through Postini's protected data center. Postini’s Connection Manager uses heuristic rules analysis to detect behavior patterns associated with DHA attacks and immediately filters DHA messages. Postini's Content Filter then separates spam and viruses from acceptable e-mail by means of an in-memory operation that takes only milliseconds.
If you have a company network with 10 to 50 desktop clients, Progent's IT outsourcing services save your organization from over-reliance on an individual independent consultant while giving you cost-effective and dependable access to high-quality technical support. By delivering network support help when you require it, offering specialized expertise for key technologies, delivering unique support such as automated server monitoring, and charging only for services you use, Progent offers you an affordable way for maximizing the business value of your small business network. Progent is the smart way for small organizations to create and support a reliable and secure information system and to have fast access to the experienced consulting typically restricted to businesses who are able to support a large internal IT organization.
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for information systems with many locations, remote users, and mission-critical eCommerce applications. A Progent ISA Server consultant can help your small or mid-size company plan and implement an installation of Microsoft ISA Server 2004 that meets your information security needs without restricting your productivity.
Progent's Apple Mac networking consultants can help you with a broad array of network infrastructure areas such as system architecture, off-site and mobile connectivity, internetwork communication, security, and new technologies such as VoIP and fast wireless networking. For business networks based exclusively on Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and size to deal with the challenge of planning, integrating, and maintaining a system architecture that is reliable, secure, productive and supportive of your business objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Xserve RAID non-stop storage systems, and Xsan storage area network solution. Progent can also give you access to certified professionals to support Cisco routers and switches.
AT&T represents the combination of Southwestern Bell, AT&T, Pacific Bell, and BellSouth. AT&T is a Tier 1 ISP and offers a wide spectrum of data transports such as AT&T DSL, T1, and ISDN for broadband connectivity and SBC Point-to-Point T1, Frame Relay, and Asynchronous Transfer Mode for enterprise customers. AT&T IP Flexible Reach uses SBC VoIP solutions for nationwide organizations to unify PBX functions. Progent has an agent relationship with AT&T and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to help you integrate AT&T data and voice services to build an enterprise-class, integrated communications infrastructure on a down-to-earth budget.
Mid-sized businesses can get all the benefits of Microsoft Operations Manager and have fast availability of Progent’s Microsoft and Cisco qualified IT consulting professionals. Thanks to Progent's economically priced IT support programs, medium-size organizations can choose a simple MOM-based co-sourcing service program with network monitoring, automated warnings, comprehensive system analysis, Help Desk support, and remote troubleshooting. For companies with line-of-business applications who need non-stop networking, Progent offers a complete round-the-clock outsourcing package. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to provide medium-size company networks world-class availability, protection and performance.
Progent's Cisco-certified network management engineers can help you to use Cisco's network management tools alongside a selection of specialized third-party products to build a comprehensive network management solution to keep your environment operating smoothly, conserve expensive resources, guard your data, recover quickly from hardware breakdown or malicious attacks, and allow you to expand or reassign network resources sensibly and affordably as your business grows.
