UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Technical Support for
Orlando Small Company Networks
For small businesses located in Orlando or anywhere in the state of Florida, Progent provides 24x7 online technical support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. Progent also can furnish the expertise of Cisco Systems CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers represent excellent value due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of information system issues rapidly. This lowers immediate costs since solutions take up a smaller number of chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company benefits even more with incidental expenses by reducing or eliminating system outages and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote support is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to typical online service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for billing prevent scenarios where quick solutions manage to turn into substantial bills. Progent's penchant for solving technical issues quickly results in your company saving cash.
Progent's Online Service Tools
Through years of experience, Progent has developed an arsenal of customized technologies and proven methodologies that promote the highest level of efficiency for remote help and repair for small business information networks. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to communicate with your company's network without compromising network security.
Progent's sophisticated service database application includes thorough documentation for the service that Progent's clients have been provided. Progent's team consultants have access to the details of all help delivered to each customer by every consultant. This database of trouble tickets and solutions is stored as a quickly retrievable internal knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close partnerships with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and to manufacturers' internal product engineers so Progent's online service specialists can arrive at the best solutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To initiate Progent's remote support in Orlando or anywhere in Florida or to learn additional information about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's remote consulting engineers have certified skills in an extensive set of disciplines. This broad scope of capability enables Progent's consultants to address practically any crisis that may occur in a small business information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
Phone-based support Offered by Progent to clients in Orlando and throughout the state of Florida include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a broad spectrum of computer technology such as system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and easy administration, and migration from legacy systems to Windows or Linux environments. Progent's team-based methodology for resolving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance diagnosing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates a person's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most intractable challenges associated with network design, installation, administration, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness since their depth of experience enables them to fix even the most complex problems rapidly. In many instances, less seasoned consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone contact with a CCIE so your company can get urgent support for complex network infrastructure problems that are lowering worker productivity but are outside the comfort zone of your local computer support providers. Progent's CCIE support experts can communicate with your network via advanced remote support technology to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs have consulting for all of Cisco's top-selling family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Support Progent's Microsoft-qualified remote service engineers can deliver computer system repair and IT help for all Microsoft server and application products. Progent is a Microsoft Gold Partner network support company and can offer your company the help of consulting engineers who can assist to configure, troubleshoot and administer the extensive family of Microsoft Servers including MS Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Biztalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Microsoft Application Center, SharePoint Services, Microsoft Project Server, and Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Qualified Network Security Specialists Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to clean up rapidly following a damaging penetration. Security solutions offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile access; securing your email system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs that small companies frequently need. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:
Call Center Support
Progent's Call Center service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for small organizations who lack the resources to support an internal Help Desk Call Center but who want quick response from a dependable Help Desk with proficient telephone assistance as well as the expertise to escalate the most challenging problems to high-level engineers.
Progent’s Virtual Help Desk is designed for bigger companies and operates as a seamless supplement to your established Help Desk team. Progent's Virtual Call Center can serve as a an escalation resource to handle complex computer system issues, or be ready in overflow instances when your other service providers are too busy.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Call Center or improving your current one, evaluating or modifying Help Desk Call Center software products to handle the unique demands of your business, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center resources to deal with high-demand scenarios like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network professionals offers your workers in Orlando or anywhere in the state of Florida instant assistance from a dependable technical support resource with substantial experience delivering phone help and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft products. Progent's mission is to earn the Help Desk Call Center perception as a solid contributor to company productivity, and Progent's target is to resolve and not simply document network issues.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team offers remote professional consulting support and training in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. For more concerning Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can nurture the artistic elements of Apple Mac systems by delivering remote help services and training in imaging, audio, and video. Progent's consultants offer assistance in a range of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures such as scanning or digitizing audio/video or configuring an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Orlando, or anywhere in the state of Florida, online network monitoring support based on MS Operations Manager, adapted by Progent to accommodate your business so your computer maintenance is proactive and automated. By exposing possible problems before they expand into crashes, remote monitoring can avoid disruptive and expensive service crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or environments based on a combination of OS platforms.
How Your Orlando Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or e-mail information@progent.com.
Progent is convinced that a carefully designed and implemented information system is a vital piece for accelerating any company's growth, and Progent follows this belief in our own system infrastructure. We have built a fault-tolerant virtual office network that allows our staff engineers and certified contractors to offer rapid and efficient support, cooperate easily on sophisticated projects, and gain from professional and personal maturity from being a member of an exciting company ethos of self motivation and freedom.
Progent can provide small businesses in the San Francisco Bay Area and major locations across the U.S. with an expert with knowledge of the new improvements in MS Word 2007. An engineer from Progent's Experts Team can show you how to integrate Microsoft Word's productivity enhancing components into the operations of your business, help with designing templates and writing time-saving macros, or offer 1-on-1 training to keep your company up to speed on MS Office Word. Progent's engineers can help your business build and manage a protected, robust IT system infrastructure to run your MS Word applications.
Progent’s Cisco Voice Over IP professionals can provide experienced planning, deployment and support services for Cisco VoIP technology. Cisco AVVID technology provides the infrastructure and feature set for creating a single integrated network that can manage voice, video, and data traffic simultaneously. AVVID offers this capability while maintaining a high degree of network availability, Quality of Service, and protection. Important benefits of IP communications systems enabled by Cisco AVVID VoIP architecture include a versatile, open migration ability that allows you to select IP Communications solutions that address your existing requirements, while providing a smooth path for accelerating IP deployment, QoS mechanisms that help ensure high voice quality through tight control of delay, loss and jitter, and system administration tools that support network administration, operations, repair, set up, fault monitoring, and element management. Progent’s Cisco-certified network experts can show you how to design a reliable VoIP phone system based on Cisco IP PBX and Cisco IP Telephony products. Progent’s Voice over IP experts can help you select and install Cisco software that makes sense for your small or mid-size organization, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
Progent can provide small companies with an information management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you integrate sensible IT products to improve business operations so they match better with your corporate objectives. Your business can create and implement a well thought out IT strategy without incurring the expense of a full-time senior IT executive.
Progent’s IT outsourcing packages provide budget-friendly computer support for small companies. Whether it includes planning system infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your system, or developing a web-based eCommerce solution, outsourcing your network engineering services can reduce costs and minimize risks, permitting network support budgets to grow in a more moderate and controlled fashion than is possible by assembling a bulky, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you build a protected and robust network foundation for your vital applications powered by Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Progent provides expertise for security evaluation packages such as LANguard from GFI for performing a set of automatic network auditing scans to identify possible security problems. Progent has broad knowledge of network analysis tools and can help you to understand audit reports and react effectively. Progent can show you how to build security into your company processes, install auditing tools, plan and implement a secure network environment, and recommend procedures to optimize the security of your network. Progent's security engineers are ready to assist you to configure a firewall, implement safe remote connectivity to email and business applications, and install VPN. Progent's accredited security consultants can test the security of web-based software and can conduct extensive information security audits of enterprise-wide security to validate your organization's compliance with important international security standards such as HIPPA, PCI, and ISO.
Our compensation model is based on revenue sharing, so just like being a freelance consultant, your earnings are directly tied to your generated revenue. Certain of our support staff focus on quality of life and elect to consult at an easy pace, utilizing our flexible schedule to follow individual pursuits such as hiking, motorcycle racing, snow boarding, fishing, travel, or spending private time with relatives and acquaintances. Other consultants use the chance to earn big bucks through lots of effort and long days. Progent completely supports both ends of the spectrum and any point in between.
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by each consultant to each client. The practice of documenting and organizing service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
Progent's pricing policy is to bill for phone service and in-person help per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.
Progent's CISM-certified security consultants can show you how to protect your Mac network through professional support offerings including performing security tests, clean up after virus and denial of service penetrations, setting up firewalls, integrating secure remote and mobile access, deploying automated software for defense against viruses, spam, and directory harvest attacks, and creating a comprehensive security strategy adapted for the particular objectives of your business network.
Progent's Microsoft-certified support team can provide computer troubleshooting and information technology consulting services for Microsoft Operations Manager and for the expanding line of Application Management Packs that extend the power of MOM to a broad range of business-critical services. Progent offers consulting for MOM 2005 and MOM 2000 to give small to mid-size business networks ultra-high availability, protection and performance. Progent can help you take full advantage of Microsoft Operations Manager by providing needs analysis, installation, configuration, customization, technical support, Help Desk support, security consulting, and administration. With over five years of background with the NetIQ platform upon which Microsoft Operations Manager is built, Progent's IT consulting professionals can offer small businesses enterprise-class expertise with MOM.
For small businesses located in Orlando or anywhere in the state of Florida, Progent provides 24x7 online technical support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. Progent also can furnish the expertise of Cisco Systems CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates a person's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most intractable challenges associated with network design, installation, administration, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness since their depth of experience enables them to fix even the most complex problems rapidly. In many instances, less seasoned consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Progent's Microsoft-qualified remote service engineers can deliver computer system repair and IT help for all Microsoft server and application products. Progent is a 
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to clean up rapidly following a damaging penetration. Security solutions offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile access; securing your email system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
