Fast Online Consulting for Orlando UNIX or Linux SystemsFor small and midsize businesses in Orlando or anywhere in Florida, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the services of CISSP and CISM-certified security consultants to help with high-level security design and business continuity planning.

Progent's online technical support engineers offer excellent value because they are equipped with the real-world experience and the sophisticated tools to resolve most network problems quickly. Efficient support lowers direct costs because service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives.

Progent's billing model for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the services that you receive. In contrast to many remote service organizations, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent scenarios where quick repairs manage to end up as major tabs. Progent's penchant for solving technical issues efficiently results in your business saving money.

Progent's Remote Support Technologies
Through years of experience, Progent has developed an arsenal of customized technologies and proven processes which promote the highest degree of effectiveness for online technical support and troubleshooting for small company computer networks. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's remote service group to connect to your company's environment remotely without breaching system security.

Progent's powerful customer support database system stores thorough documentation describing the service that Progent's clients have received. Progent's authorized consultants have access to the details of services rendered to every customer by any Progent consultant. This archive of issues and responses is organized as a quickly accessible proprietary knowledge base that enables Progent's online support experts to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft permit access to other massive technical databases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to arrive at optimal resolutions promptly.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Orlando or anywhere in Florida or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's online network support experts have advanced credentials in a comprehensive array of disciplines. This breadth of IT skills enables Progent's engineers to address virtually any problem that may take place in a small company information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support companies with mixed-platform environments, Progent also offers the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Online services available from Progent to clients in Orlando and throughout the state of Florida include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a wide range of computer technology such as network architecture, messaging solutions, system and operational security, UNIX and Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from legacy applications to current Windows or Linux environments. Progent's team-oriented approach to resolving network problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer emergency online help for troubleshooting problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Orlando, FloridaThe Cisco CCIE certification is the premier recognition for network infrastructure professionals, and certifies a person's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve even the most stubborn problems associated with network infrastructure planning, deployment, maintenance, protection, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise enables them to resolve the most intractable problems rapidly. In typical cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Few consulting firms make Cisco CCIEs available to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive urgent help for complex network infrastructure problems that are impacting business efficiency but are not within the experience of your ordinary computer maintenance providers. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of the latest remote troubleshooting technology in order to perform quick, safe, and affordable analysis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN technology.

  • Authorized MS Windows Support
    Windows Expertise for Orlando, FloridaProgent's Microsoft-certified online service engineers offer network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 design, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent also offers a full range of remote PC desktop consulting and support services including Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Certified Network Security Experts for Orlando, FloridaProgent's certified CISM and CISSP network security consultants can provide a variety of security services to strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recover rapidly following a damaging breach. Security support services offered by Progent cover comprehensive security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; setting up firewalls; designing safe mechanisms for off-site and mobile access; guarding your email infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT projects that small businesses frequently request. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows customers to execute major initiatives economically and on time. Progent's special remote consulting solutions include:
  • Call Center Expertise
    Progent's Call Center support alternatives for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who want quick response from a dependable Call Center with proficient phone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless supplement to your current Help Desk team. Progent's Virtual Help Desk can operate as an escalation option to handle the toughest technical problems, or be available in overflow circumstances when your other support engineers are too busy.

    Progent's Help Desk consulting support can support you in building an effective new Help Desk Call Center or enhancing your existing organization, identifying or modifying Help Desk software products to meet the particular needs of your company, or providing occasional online staff to work with your internal Help Desk resources to deal with unusually busy events like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk staff of veteran information technology consultants gives your clients in Orlando or anywhere in the state of Florida fast access to a reliable network service resource with years of experience offering telephone-based help and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a solid contributor to business success, and Progent's target is to resolve rather than merely report IT problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group provides phone-based advanced engineering expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including CRM, MS Project, MS Office Word, and MS Excel. To learn additional information concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac consultants can nurture the imaginative elements of Macintosh systems by delivering phone-based consulting support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio/video or setting up an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Orlando, or anywhere in the state of Florida, online network and server monitoring services centered around MS Operations Manager network monitoring, customized by Progent for your business so that your IT support is proactive rather than reactive. By anticipating potential trouble spots before they result in network outages, remote monitoring can minimize disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems powered by multiple platforms.

How Your Orlando Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.

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