Urgent Phone Support for Orlando UNIX, Linux, or Sun Solaris NetworksFor small companies located in Orlando or anywhere in Florida, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP and CISM-certified security consultants to handle advanced security architecture and business continuity preparedness.

Progent's online support engineers represent excellent leverage because they are equipped with the real-world background and the advanced tools to resolve most information system issues rapidly. This reduces direct costs since solutions take up a smaller number of chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits even more in indirect costs by minimizing or eliminating network outages and related costs resulting from business disruption, upset clients, unproductive employees, and distracted management.

Progent's pricing model for remote support is structured to maximize the impact of your network support investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online service firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick repairs somehow end up as substantial invoices. Progent's skill at solving technical issues efficiently results in your business conserving cash.

Progent's Remote Support Tools
Through years of experience, Progent has refined a collection of customized technologies and proven processes that ensure the highest degree of effectiveness for online consulting and troubleshooting for small and midsize company IT systems. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's remote service group to link to your company's system remotely without breaching corporate security.

Progent's advanced service reporting application maintains extensive records of all service that Progent's clients have received. Progent's staff engineers have access to the records of support delivered to each Progent customer by any consultant. This database of trouble tickets and repairs is stored as a conveniently searchable support knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and formal relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit fast access to manufacturers' in-house product engineers so Progent's online consulting specialists can determine the best resolutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Network Assistance from Progent
To access Progent's phone services in Orlando or anywhere in Florida or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.

Online Network Support Services Available from Progent
Progent's remote technical support engineers offer credentials in a comprehensive set of disciplines. This wide range of IT skills permits Progent's consultants to tackle almost any crisis likely to crop up in a small business information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-operating system environments, Progent also provides the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Online technical services Offered by Progent to clients in Orlando and anywhere in the state of Florida include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services cover a broad spectrum of information technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based environments. Progent's group-based approach to solving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX and Linux support engineers can provide emergency remote help for troubleshooting anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as:

    Important Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco CCIE Consultants for Orlando, FloridaThe Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and validates a consultant's technical knowledge at the expert level. CCIEs can handle even the most difficult problems surrounding network infrastructure design, installation, management, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their broad expertise enables them to solve the most difficult problems quickly. In common cases, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few service firms make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide fast telephone contact with a CCIE so you can receive immediate help for complex network infrastructure problems that are impacting worker efficiency but are outside the scope of your local computer support personnel. Progent's CCIE engineers can tie into your network by means of sophisticated on-line troubleshooting technology in order to perform fast, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN solutions.

  • Authorized Windows Experts
    MS Windows Support for Orlando, FloridaProgent's Microsoft-certified online service professionals offer network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server application development, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a full range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.

  • CISM and CISSP Qualified Network Security Specialists
    CISSP Qualified System Security Experts for Orlando, FloridaProgent's qualified CISSP and ISSAP security engineers offer a variety of security solutions to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help you to clean up rapidly after a serious breach. Security consulting services available from Progent cover thorough network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile access; defending your messaging system from spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract projects that small companies frequently request. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:
  • Call Center Services
    Progent's Call Center service options for small organizations with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for small businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who want fast communication with a dependable Call Center with professional telephone support plus the in-depth expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless addition to your existing Help Desk team. Progent's Virtual Help Desk can operate as an escalation option for the toughest technical challenges, or be available in those circumstances when your other resources are overwhelmed.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Call Center or revamping your established one, evaluating or customizing Help Desk software products to handle the particular demands of your company, or adding occasional online personnel to reinforce your internal Help Desk Call Center resources to deal with demanding events such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk staff of experienced network experts provides your workers in Orlando or anywhere in the state of Florida instant contact with a large network service group with years of experience providing phone support and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a crucial contributor to business efficiency, and Progent's aim is to fix instead of just document network problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group offers remote advanced consulting support and education in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft applications including CRM, Office Project, MS Word, and Microsoft Excel. To find out more about Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Apple Mac experts can nurture the creative components of Apple Mac computing by delivering phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants can provide help in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio/video or configuring an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Orlando, or anywhere in the state of Florida, online network monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting looming issues before they result in network outages, automated monitoring can avoid stressful and costly service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows environments, or environments that incorporate a variety of operating systems.

How Your Orlando Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Mac OS X networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.

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