Urgent Remote Help for Orlando UNIX, Linux, or Sun Solaris NetworksFor small companies located in Orlando or anywhere in Florida, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.

Progent's remote technical support engineers offer exceptional leverage because they are equipped with the practical experience and the sophisticated technology to resolve most information system issues rapidly. Efficient support reduces immediate expenses because service calls require a smaller number of chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by minimizing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted management.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many online service firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor solutions somehow end up as major tabs. Progent's skill at solving problems quickly translates into your business conserving cash.

Progent's Online Service Technologies
Over time, Progent has refined an array of customized tools and field-proven processes which permit the maximum level of efficiency for online consulting and repair for small and midsize business computer systems. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the consultants of Progent's online support team to connect to your system remotely without compromising system security.

Progent's powerful service reporting system includes thorough histories of the support that Progent's clients have been provided. Progent's staff consultants have access to the details of assistance provided to every customer by any Progent consultant. This history of trouble tickets and solutions is stored as a readily retrievable proprietary database that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and close partnerships with major industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast response from vendors' in-house engineering staff so Progent's remote service experts can come up with the best solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Technical Help from Progent
To access Progent's phone services in Orlando or anywhere in Florida or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.

Online Technical Services Offered Progent
Progent's remote technical support professionals possess certified skills in a comprehensive set of disciplines. This wide range of IT skills enables Progent's engineers to address virtually any problem likely to crop up in a small company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help customers with mixed-OS networks, Progent also offers the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Remote technical support services Offered by Progent to small businesses in Orlando and anywhere in the state of Florida include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a broad array of information technology including network infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from older applications to the latest MS Windows or Linux-based environments. Progent's group-based approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide emergency online help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:

    Major Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco Consultants for Orlando, FloridaThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network consultants, and validates a consultant's networking skills at the expert level. Cisco CCIEs can handle even the most intractable problems surrounding network planning, installation, administration, security, and repair. CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs are an exceptional value because their broad experience allows them to fix the most difficult problems quickly. In many instances, less experienced engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few service organizations make CCIEs available to assist small and mid-size businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get urgent assistance for complex network infrastructure issues that are lowering business efficiency but are beyond the scope of your regular IT support group or consultant. Progent's Cisco CCIE engineers can tie into your computer system by means of the latest remote support tools in order to perform fast, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Certified Windows Experts
    MS Windows Expertise for Orlando, FloridaProgent's Microsoft-qualified online support experts can deliver computer problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the assistance of consulting professionals who can help you with a wide variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 development, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also offers a full range of remote PC desktop support services such as Windows 7 integration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified System Security Professionals
    CISSP Qualified Network Security Professionals for Orlando, FloridaProgent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your company to clean up rapidly following a serious penetration. Security support services offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; installing firewalls; building safe architectures for remote and mobile communication; defending your email infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine local resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses frequently request. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's special remote consulting services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for small companies with environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small companies who lack the resources to support an in-house Help Desk Call Center but who require fast access to an effective Call Center with proficient telephone support plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and operates as a seamless extension of your current Call Center staff. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve complex technical challenges, or be ready in hectic circumstances when your ordinary resources are overwhelmed.

    Progent's Call Center consulting support can support you in establishing an effective new Help Desk or enhancing your existing one, identifying or customizing Help Desk software to meet the particular needs of your business, or providing occasional online personnel to reinforce your existing Call Center group to handle high-demand scenarios such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network consultants provides your workers in Orlando or anywhere in the state of Florida rapid assistance from a reliable network service resource with substantial background providing phone support and online repair service for networks powered by UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to company success, and Progent's goal is to solve rather than just report technical issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides phone-based professional engineering support and education in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Project, MS Word, and Office Excel. For more on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac consultants can promote the creative aspect of Apple Mac environments by offering phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer expertise in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common projects such as scanning or digitizing audio/video or putting together an audio/video post production studio.

    Online Network Monitoring Services
    Progent can provide companies in Orlando, or anywhere in the state of Florida, online network monitoring services powered by Microsoft Operations Manager 2007, enhanced by Progent to suit your business so your computer maintenance is proactive and automated. By uncovering potential trouble spots before they expand into downtime, remote monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows environments, or environments that incorporate a variety of operating systems.

How Your Orlando Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple Mac networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.