Fast Remote Help for Orlando UNIX or Linux NetworksFor small businesses located in Orlando or anywhere in the state of Florida, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.

Progent's online technical support engineers offer excellent value because they have the practical experience and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support lowers direct expenses since solutions take up fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves even more in incidental costs by reducing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.

Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. In contrast to many online service companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent situations where quick repairs somehow turn into big bills. Progent's penchant for disposing of technical issues quickly results in your company saving cash.

Progent's Online Support Technologies
Over time, Progent has refined an arsenal of customized tools and proven processes that promote the highest level of effectiveness for online technical support and repair for small company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to link to your environment remotely without compromising corporate security.

Progent's proprietary customer support reporting system stores comprehensive histories of all support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help provided to every Progent customer by every Progent consultant. This archive of problems and repairs is structured as an easily exploitable proprietary database that enables Progent's remote technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and formal relationships with major vendors including Cisco and Microsoft make available other vast technical support databases and allow fast access to manufacturers' internal engineering staff so Progent's online service specialists can determine the best resolutions in the least time.

Get Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Assistance from Progent
To get started with Progent's remote support in Orlando or anywhere in Florida or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's phone-based support professionals offer certified skills in a comprehensive array of disciplines. This broad range of IT skills allows Progent's consultants to handle practically any problem likely to crop up in a small business information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support customers with mixed-operating system environments, Progent also offers access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP specialists, and Information System Security Architecture Professional consultants.

Online services available from Progent to clients in Orlando and anywhere in the state of Florida include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote support services cover a broad range of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer emergency phone-based help for analyzing problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Orlando, FloridaThe Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and validates a person's networking knowledge at the master level. CCIEs know how to handle even the most complex problems surrounding network planning, integration, management, security, and problem solving. CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of expertise permits them to solve even the most difficult problems rapidly. In common instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes. Few consulting organizations make Cisco CCIEs available to help small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so your company can receive urgent support for serious network infrastructure issues that are lowering worker productivity but are not within the scope of your ordinary network support resources. Progent's Cisco CCIE consultants can tie into your environment via state-of-the-art remote support technology in order to provide fast, safe, and affordable analysis and repair. Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling selection of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, plus VPN technology.

  • Certified MS Windows Experts
    Microsoft Windows Expertise for Orlando, FloridaProgent's Microsoft-qualified online service professionals can provide computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting engineers who can assist your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 maintenance, SharePoint Server development, Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a full array of online desktop services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Certified Network Security Consultants for Orlando, FloridaProgent's accredited CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to clean up quickly following a damaging breach. Security support services offered by Progent include: thorough security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; configuring firewalls; establishing secure mechanisms for remote and mobile access; guarding your messaging system from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine physical IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects that small businesses frequently need. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables clients to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for small companies with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for small companies who lack the budget to support an in-house Help Desk Call Center but who need fast response from an efficient Call Center with professional phone assistance plus the available expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent supplement to your existing Helpdesk team. Progent's Virtual Call Center can serve as an escalation option for the toughest technical issues, or be available in overflow circumstances when your ordinary service providers are swamped.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk or revamping your current organization, identifying or enhancing Help Desk software products to address the unique demands of your corporation, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center team to handle unusually busy events like software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center team of experienced network experts offers your customers in Orlando or anywhere in the state of Florida fast assistance from an efficient network service group with years of experience providing telephone-based support and remote repair service for IT systems based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center perception as a solid driver of business productivity, and Progent's aim is to resolve rather than merely record technical problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply online advanced consulting expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Word, and MS Office Excel. To find out additional information about Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac professionals can promote the artistic components of Macintosh computing by offering phone-based help services and training in graphics, audio, and video. Progent's consultants offer help in a range of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio/video or putting together an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Orlando, or anywhere in the state of Florida, online network monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By detecting potential trouble spots before they grow into network outages, remote monitoring can avoid disruptive and costly service crises. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Microsoft environments, or networks that incorporate multiple operating systems.

How Your Orlando Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple Mac networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.















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