Immediate Remote Help for Orlando UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Orlando or anywhere in the state of Florida, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's online support services offer exceptional value due to the fact that they have the practical experience and the sophisticated tools to solve the majority of information system issues quickly. This reduces immediate expenses since service calls accumulate a smaller number of chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves even more in incidental expenses by reducing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's billing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you actually get. In contrast to many remote service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid situations where fast repairs somehow turn into major tabs. Progent's penchant for handling technical issues efficiently translates into your business spending less cash.

Progent's Online Service Tools
Over time, Progent has fine tuned a collection of customized technologies and field-proven methodologies which promote the maximum level of efficiency for online consulting and repair for small and midsize business IT networks. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's remote service group to link to your network without breaching system security.

Progent's proprietary technical support reporting system stores thorough documentation for the service that Progent's customers have been provided. Progent's staff consultants have access to the records of support rendered to every Progent customer by every engineer. This database of problems and solutions is organized as a quickly accessible proprietary database that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft permit access to other massive technical databases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote service specialists can come up with the best resolutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Mac OS X Computer Support from Progent
To access Progent's remote services in Orlando or anywhere in Florida or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.

Phone-based Support Services Offered Progent
Progent's phone-based technical support professionals have advanced credentials in a comprehensive set of technologies. This broad range of technical skills enables Progent's consultants to tackle practically any crisis that may occur in a small company network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.

To provide assistance to clients with multi-operating system networks, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and ISSAP engineers.

Remote technical services provided by Progent to small businesses in Orlando and anywhere in the state of Florida include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services cover a wide spectrum of information technology including system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and transitioning from older systems to the latest Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux consultants can offer urgent phone-based assistance for analyzing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:

    Major Linux platforms for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Engineers for Orlando, FloridaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and indicates a person's network technology knowledge at the master level. CCIEs know how to deal with the most stubborn issues occurring in network design, deployment, maintenance, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS network management utilities and coming up with workarounds or locating software patches. CCIEs are an exceptional value since their depth of expertise enables them to resolve the most intractable problems rapidly. In common cases, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few service providers make CCIEs available to support small and mid-size businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive timely help for complex network issues that are impacting business efficiency but are not within the experience of your regular computer service personnel. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of the latest remote support tools in order to perform quick, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN technology.

  • Certified MS Windows Expertise
    Microsoft Windows Support for Orlando, FloridaProgent's Microsoft-qualified remote support professionals can deliver computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server application development, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide array of online PC desktop support and troubleshooting services including Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified System Security Engineers
    CISSP Qualified System Security Experts for Orlando, FloridaProgent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of security solutions that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to clean up quickly after a serious breach. Security services available from Progent cover thorough security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; designing safe architectures for off-site and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special projects that small companies frequently request. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering services include:
  • Call Center Support
    Progent's Call Center service options for small companies with networks based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller companies who don't have the budget to build and maintain an internal Help Desk but who need fast communication with a dependable Call Center with professional phone support plus the available expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent reinforcement of your established Call Center team. Progent's Virtual Help Desk can operate as an escalation option to resolve complex technical issues, or be ready in hectic situations when your other resources are too busy.

    Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk Call Center or improving your established organization, identifying or customizing Help Desk software to meet the particular requirements of your company, or adding occasional online personnel to reinforce your internal Help Desk resources during unusually busy scenarios such as software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced network experts provides your workers in Orlando or anywhere in the state of Florida instant access to an efficient support resource with extensive background delivering phone help and online diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center the reputation as a crucial contributor to business performance, and Progent's policy is to resolve and not merely document IT problems.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group provides online advanced consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Project, Word, and Excel. To learn more information on Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac experts can promote the creative facets of Mac systems by providing phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio or video or building an audio/video post production lab.

    Online Network Monitoring Services
    Progent offers businesses in Orlando, or anywhere in the state of Florida, online network monitoring services centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By uncovering looming issues before they result in crashes, system monitoring can minimize disruptive and expensive information system crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Windows environments, or networks powered by a variety of OS platforms.

How Your Orlando Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or Apple Mac environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.















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