Even if your Orlando small business relies on a local freelance support technician or employs a full time organization that know how to deal with the majority of computer problems, Progent’s Microsoft and Cisco certified engineers provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to address sudden network crises or particularly tough integration problems.

Features of Progent's Online Computer Support for Orlando
Progent's online help, remote repair, network security consulting, and network management services give small companies in Orlando or throughout the state of Florida unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:

• Immediate Phone Contact with Microsoft Qualified Experts
  Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to small offices in Orlando and is also ideal for networks in more remote regions of Florida that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the use of a wide range of Microsoft support tools, service information, and continuing training.

• Per Minute Rates to Reduce Expenses
  Progent offers remote help on a by-the-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for online support and requires no monthly subscription fee. This protects you from paying big invoices for simple repairs.

• Access to Cisco Certified Network Design Experts
  As a Registered Partner for Cisco Systems, Progent offers help from authorized specialists with expertise in planning, implementing, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure infrastructure for local and remote networking.

• Application Specialists Team
  Progent's core consulting services include system integration, Microsoft Exchange consulting, system security design, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting expertise in critical application areas. Help available from the Application Experts Group covers:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft Dynamics CRM Help
  • MS Project Expertise
  • Microsoft Office Excel Programming
  • MS Office Expertise
  • Crystal Reports, Microsoft Office Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Support
  • Apple Macintosh Help
  By offering a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that address the unique needs of your business.

• State of the Art Remote Access Software
  Protected remote connectivity allows Progent's support experts to see precisely what your customers see. This makes it easier to produce quick solutions to issues that could otherwise demand a costly personal service call. Sophisticated remote access software and experienced engineers together enable Progent to repair most IT issues quickly and economically. Progent is a pioneer in offsite troubleshooting and remote system analysis.

• Compatibility with Leading VPN Products
  Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

• 24x7 Support for Maximum System Availability
  For small organizations with vital applications, Progent offers round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum system availability.

• Help Desk Outsourcing
  Progent's Help Desk Call Center programs are designed especially for budget-conscious small offices whose workers need instant access to a Help Desk service with effective telephone support and complete escalation capability.

Benefits of Progent's IT Support for Small Companies in Orlando
Progent's remote IT consulting services allow your City# small business to experience the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business value by becoming more available, efficient, and protected. Advantages to your business include:

• Seamless virtual expansion of your local IT resources
  With most small offices in Orlando or anywhere in Florida, local network service resources, whether made up of independent consultants or an internal IT staff, can deal with typical technical issues. However, serious problems can spring up when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these situations, Progent's online support professionals give you an easy, fast, and budget-friendly solution to supplement your regular resources and to convey valuable information to increase your ability to deal with downstream issues locally.

• Reduced Reliance on Individual Consultants
  For IT support, small companies often depend on independent freelance service providers. While freelance service people carry less overhead than big service organizations and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the lack of backup help may require your company to go without help during an emergency. As your company grows, system unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of reserve service expertise to insure your network is always available.

• Build a Scalable Basis for Smooth Growth
  New organizations typically start with an IT architecture implemented on a modest budget. Without a scalable framework, slap-dash repairs often get piled onto a shaky foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. Such badly designed systems need careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle vital business demands and facilitate future expansion.

• Work with Solution Providers Instead of Product Vendors
  Small offices require guidance and technical training to navigate through an increasingly complicated array of technology alternatives available for promoting business success and improving productivity. They hardly need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, range of technical background, fine tuned remote support software, and understanding of corporate IT allow small offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

• In-depth Knowledge of Microsoft's Entire Range of Server Platforms
  Progent can provide in-depth support for Microsoft’s powerful server products with services that include Microsoft Windows Server 2003 expertise, Microsoft Windows 2000 Server upgrades, Microsoft Windows NT Server migration, Microsoft Exchange 2003 Server support, Microsoft Exchange Server 5.5 and Exchange 2000 Server moves, and SQL Server 2005 support.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry experience, in the trenches of IT support, executing a broad range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This means that you get not just world-class technical help, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world IT problems rapidly.

• Value Pricing
  Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you pay just for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity eliminates big bills for fast solutions so you will not be forced to allow minor problems to fester.

• Complete Documentation of IT Services
  Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of detailing and archiving support records allows more efficient service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces little competition. Businesses who work with trusted independent consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and productive.

• Remote Network Monitoring with Microsoft MOM
  Progent is one of the few consulting firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. MOM causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.

How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network help, visit Immediate Urgent Support.