Fast Remote Help for Orlando Computer Networks
Immediate Phone Support for Orlando SystemsFor businesses in Orlando or anywhere in the state of Florida, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security design and troubleshooting jobs.

Progent's remote support experts offer excellent leverage because they possess the real-world background and have access to the sophisticated tools needed to resolve the majority of network issues quickly. Efficient support lowers immediate expenses since solutions accumulate fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally in indirect costs by minimizing or eliminating system downtime and related losses due to business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. In contrast to typical online support organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from scenarios where quick solutions manage to turn into substantial invoices. Progent's penchant for solving problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized tools and field-tested processes that allow the maximum degree of effectiveness for online technical support and repair for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your system remotely without breaching system security.

Progent's powerful customer support database system keeps extensive documentation describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of all help rendered to each Progent customer by every consultant. This database of issues and responses is organized as an easily searchable proprietary database that allows Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with key vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's remote service specialists can find the best resolutions promptly.

Online support available from Progent to companies in Orlando and throughout the state of Florida include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables customers to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the money or time to support an internal Help Desk but who need fast response from an efficient Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless supplement to your existing Help Desk team. Progent's Virtual Help Desk can act as a an escalation resource to handle the toughest network challenges, or be available in overflow instances when your other resources are overwhelmed.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your clients in Orlando or anywhere in the state of Florida fast contact with an effective network service resource with substantial background offering telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a key contributor to company efficiency, and Progent's policy is to fix rather than just report IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced engineering expertise and training in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Excel. To read more information on Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Orlando, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so your network maintenance is proactive rather than reactive. By anticipating possible issues before they expand into downtime, automated monitoring can minimize stressful and costly network failures. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks that incorporate a combination of platforms.
How Your Orlando Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Orlando or throughout the state of Florida, Progent's phone-based computer support specialists can provide expert and affordable IT support whenever your company has to have it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Orlando business works with a regular freelance support technician or employs a full time IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to fix unexpected system emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Offices in Orlando
Progent's remote IT consulting services enable your Orlando company to experience the benefits of timely, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your information system will derive added business worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    With most companies in Orlando or anywhere in Florida, nearby network service resources, whether represented by independent consultants or an in-house IT staff, can take care of the majority of technical problems. On the other hand, major troubles may strike when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite support people. In these cases, Progent's online service professionals offer a convenient, quick, and economical solution to augment your local resources and to transfer valuable information to improve your capability to handle downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller organizations often depend on individual freelance service providers. While independent consultants carry less overhead than larger support firms and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of fallback help may require your company to wait for help during an emergency. As your network grows, system unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup service experts to make sure your network is always available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically start with an IT architecture implemented on a modest budget. Lacking a robust framework, slap-dash fixes often get piled onto a shaky foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. These poorly built systems require proper assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure able to offer the solid foundation to handle current business requirements and ease future growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller businesses require advice and technical training to navigate through an increasingly complex maze of technology options capable of accelerating business growth and improving efficiency. Businesses hardly need a computer engineer who is trying to resell a certain vendor's products. Network support and product selling can result in a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align IT expertise with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical expertise, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Range of Server Platforms
    Progent offers in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you are billed only for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support firms who provide scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each consultant to each customer. The practice of documenting and archiving service records allows more efficient service and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















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