Immediate Remote Technical Support for Orlando Information Networks
Fast Online Technical Support for Orlando NetworksFor companies located in Orlando or anywhere in the state of Florida, Progent provides online support for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide excellent leverage because they possess the real-world background and are equipped with the advanced tools required to resolve the majority of information system issues rapidly. This lowers immediate costs since service calls use up fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially important for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you receive. In contrast to many remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor repairs somehow end up as major bills. Progent's penchant for dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-proven processes which ensure the maximum level of efficiency for remote help and repair for information networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's remote service group to connect to your environment remotely without breaching system security.

Progent's advanced technical support reporting application keeps comprehensive histories of the service that Progent's customers have been provided. Progent's team engineers have access to the history of support provided to each client by any engineer. This history of problems and responses is structured as a quickly retrievable support database that enables Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and formal relationships with important vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to determine optimal resolutions promptly.

Online technical support services available from Progent to clients in Orlando and throughout the state of Florida include:

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
  • Help Desk Expertise
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the budget to create an internal Help Desk Call Center but who require quick access to a reliable Call Center with professional phone support as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Call Center consulting support can assist you in creating an effective new Call Center or revamping your established one, selecting or enhancing Help Desk software to handle the particular requirements of your corporation, or providing occasional online personnel to work with your existing Help Desk group during demanding events like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your customers in Orlando or anywhere in the state of Florida quick communication with a large technical support group with extensive experience delivering phone consulting and remote troubleshooting for IT systems based on Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a key contributor to business productivity, and Progent's goal is to fix instead of just record IT problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based and in-depth engineering support and training in specific application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Office Excel. To read more information concerning Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Team.

  • ProSight Data Protection Services Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards like IPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Orlando, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your network support is proactive and automated. By anticipating potential trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off stressful and costly network failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows environments, or systems based on a variety of platforms.
How Your Orlando Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote expertise with Windows, Apple Mac, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Orlando or throughout the state of Florida, Progent's online network support specialists are ready to provide expert and affordable system support whenever your organization has to have it. More than a decade of delivering online tech support has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix computer problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Orlando organization works with a regular independent support technician or maintains an in-house IT staff that can deal with common network problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to solve unexpected system emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Organizations in Orlando
Progent's remote network troubleshooting services allow your Orlando organization to realize the advantages of timely, expert network support without the expense of maintaining an in-house IT staff. Your network will derive added strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    For most businesses in Orlando and throughout Florida, nearby computer service providers, whether consisting of independent consultants or an in-house maintenance staff, can handle the majority of network issues. However, serious problems may strike when your regular resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual service people. In these cases, Progent's online support professionals provide an easy, fast, and budget-friendly solution to augment your local resources and to convey valuable information to improve your capability to handle downstream issues locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller companies often rely on independent freelance service providers. While independent consultants have smaller internal costs than larger service firms and can often charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the lack of fallback personnel may force your company to wait for help during an IT crisis. As your network grows, system unavailability and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup support expertise to insure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically start with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes can get thrown onto a shaky foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. These badly designed environments need proper assessment, smart long-term planning, and broad-based IT expertise to evolve to a network infrastructure able to deliver the stable foundation to meet vital business demands and simplify future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller companies need guidance and technical training to navigate through an ever more complex array of technology options capable of accelerating business success and enhancing productivity. They hardly need a network engineer who is trying to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of IT experience, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers world-class expertise for Microsoft’s powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 upgrades, SQL Server 2014 support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site visits per minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during normal business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each consultant to each client. The practice of documenting and archiving service activity allows more effective support and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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