Fast Online Technical Support for Orlando Computer Networks
Urgent Remote Consulting for Orlando SystemsFor companies in Orlando or anywhere in the state of Florida, Progent offers online support for information systems based on any mix of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the real-world experience and are equipped with the sophisticated tools necessary to solve most network problems rapidly. This reduces direct expenses since solutions require minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for remote help is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote support firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent situations where quick fixes manage to end up as major invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and proven methodologies that promote the maximum level of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's remote service group to access your system remotely without compromising corporate security.

Progent's powerful technical support reporting system keeps extensive histories describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of support rendered to every client by any Progent engineer. This history of problems and fixes is structured as a quickly retrievable proprietary database that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit fast access to vendors' in-house engineering staff so Progent's online service specialists are able to arrive at the best resolutions in the least time.

Online support provided by Progent to companies in Orlando and throughout the state of Florida include:

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
  • Call Center Expertise
    Progent's Help Desk Call Center service options for companies with environments based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who don't have the resources to support an in-house Help Desk but who require quick communication with a reliable Call Center with proficient phone assistance plus the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a transparent extension of your established Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for complex network problems, or be available in those circumstances when your regular service providers are too busy.

    Progent's Help Desk Call Center team of experienced network experts provides your computer users in Orlando or anywhere in the state of Florida quick access to an efficient support group with substantial experience providing telephone-based help and online diagnostics for computer environments powered by Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center perception as a crucial driver of company productivity, and Progent's intent is to fix instead of merely track technical problems.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth engineering support and education in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, MS Word, and MS Excel. To learn additional information about Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Network Monitoring Services
    Progent can provide businesses in Orlando, or anywhere in the state of Florida, remote network and server monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to suit your business so your computer maintenance is proactive rather than reactive. By anticipating looming problems before they grow into full-scale emergencies, remote monitoring can ward off stressful and costly network failures. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Windows environments, or environments that support a combination of operating systems.
How Your Orlando Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based expertise with Microsoft, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Orlando or anywhere in the state of Florida, Progent's phone-based network support specialists can provide effective and cost-effective system help whenever your organization has to have it. More than a decade of delivering online technical assistance has earned Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online access technology to fix network problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Orlando business has a regular independent consultant or maintains an in-house IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to solve unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Businesses in Orlando
Progent's online network troubleshooting services enable your Orlando business to realize the benefits of timely, enterprise-class IT support without the expense of managing a full-time IT staff. Your information system will derive greater business value by being more available, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    For most companies in Orlando and throughout Florida, nearby computer service providers, whether represented by freelance consultants or an in-house maintenance staff, can solve the majority of network problems. On the other hand, major troubles sometimes strike when local resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your local service technicians. In these instances, Progent's on-call service professionals give you an easy, quick, and economical way to augment your regular help and to pass on valuable information to improve your ability to handle downstream problems in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller businesses commonly depend on individual freelance service providers. Although freelance service people carry smaller overhead than larger support organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of fallback personnel may require your business to go without help during an emergency. As your network grows, network downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system stays available.

  • Build a Scalable Basis for Smooth Growth
    Businesses often start with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get thrown on top of a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the business. These badly built systems require careful assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to meet critical business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller organizations need advice and technical education to negotiate an increasingly complex maze of product alternatives capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer consultant who is trying to sell a certain vendor's products. IT support and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the true requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match IT expertise with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of IT experience, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the front lines of network service, executing a broad range of IT projects for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not just world-class IT help, but also a consultant with field-tested approaches for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick solutions so you will not be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Companies who utilize familiar freelance service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.