Fast and Affordable Online Troubleshooting for Orlando Networks
Immediate Remote Technical Support for Orlando SystemsFor companies located in Orlando or anywhere in Florida, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value because they have the practical background and are equipped with the sophisticated tools needed to solve the majority of information system issues quickly. This reduces immediate expenses since service calls use up fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect costs by reducing or avoiding system outages and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote technical support know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. In contrast to typical remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid situations where quick solutions somehow end up as large tabs. Progent's penchant for disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-proven methodologies which allow the highest level of effectiveness for remote consulting and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to interface to your network remotely without violating system security.

Progent's sophisticated technical support reporting application keeps extensive documentation of all service that Progent's clients have received. Progent's staff consultants have the benefit of the history of support provided to every client by any engineer. This archive of trouble tickets and solutions is organized as a conveniently retrievable internal knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote service experts are able to find the most efficient resolutions in the least time.

Remote services offered by Progent to businesses in Orlando and throughout the state of Florida include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight line of IT management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk support programs for organizations with networks based on Windows, Cisco, Mac OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are intended for companies who lack the resources to assemble and manage an internal Call Center but who need fast communication with a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or improving your existing organization, identifying or modifying Call Center software to address the special needs of your company, or providing temporary phone support personnel to supplement your in-house Call Center group to deal with unusually busy events like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk staff of experienced network consultants gives your customers in Orlando or anywhere in the state of Florida rapid assistance from a dependable support group with extensive experience offering phone consulting and online diagnostics for IT systems powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid contributor to company efficiency, and Progent's goal is to solve and not simply track technical problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides online professional consulting expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Word, and Excel. To read more on Progent's expertise, programming, and training services, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Orlando, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so that your network maintenance is proactive and automated. By uncovering potential trouble spots before they cause full-scale emergencies, automated monitoring can minimize inconvenient and expensive information system crises. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows environments, or systems that incorporate multiple platforms.
How Your Orlando Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based help with Windows, Mac OS X, or Linux networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Orlando or anywhere in the state of Florida, Progent's online computer support specialists are ready to deliver professional and economical system help the moment your business needs it. Long experience providing online repair services has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Orlando business works with a local independent support technician or employs a full time organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to deal with unexpected network emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Businesses in Orlando
Progent's online technical help services allow your Orlando business to enjoy the benefits of immediate, enterprise-class IT support without the expense of managing a full-time IT staff. Your information system will derive greater strategic value by being more reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Orlando or anywhere in Florida, local network support resources, whether made up of independent consultants or a full-time maintenance staff, can deal with the majority of network issues. However, IT crises may spring up when local resources are too busy or absent, and some problems may involve technology that is beyond the scope of your local support technicians. In these cases, Progent's online support experts give you a convenient, quick, and affordable solution to supplement your regular resources and to pass on valuable knowledge to improve your ability to resolve future problems in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller organizations often rely on independent freelance service providers. While freelance consultants carry smaller overhead than big support companies and can afford to charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your company grows, system downtime and problems with critical software become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your network stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies often start with an information architecture created on a shoestring budget. Lacking a robust framework, band-aid repairs often get piled on top of a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. These poorly designed systems require proper analysis, intelligent long-term planning, and extensive IT expertise to evolve to a system infrastructure that can offer the solid foundation to meet vital business demands and ease future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller companies need guidance and technical training to negotiate an ever more complex array of product options capable of accelerating business growth and improving productivity. They hardly need a network consultant who is attempting to resell a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match IT expertise with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of IT background, fine tuned remote support tools, and familiarity with corporate IT allow offices to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Complete Range of Server Platforms
    Progent offers in-depth support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 R2 migration, Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help by the minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services provided during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to each customer. The discipline of documenting and archiving service records results in more efficient service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network from painful and costly service losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















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