Fast and Affordable Online Support for Orlando Information Networks
Urgent Online Consulting for Orlando NetworksFor businesses located in Orlando or anywhere in Florida, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the practical background and have access to the sophisticated tools needed to resolve the majority of information system problems quickly. This lowers immediate costs since service calls accumulate minimal billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and associated losses resulting from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive remote technical support know-how is especially valuable for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you actually get. Unlike typical remote service companies, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean model for billing save you from situations where speedy. minor solutions somehow end up as large bills. Progent's skill at solving problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and field-proven methodologies which ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to connect to your company's environment without violating system security.

Progent's proven service database system maintains detailed records describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of assistance delivered to each Progent customer by every engineer. This database of anomalies and resolutions is organized as a conveniently exploitable proprietary knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available additional extensive technical databases and allow fast response from vendors' in-house support staff so Progent's remote service specialists are able to find optimal solutions quickly.

Online support services offered by Progent to customers in Orlando and anywhere in the state of Florida include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who don't have the money or time to assemble and manage an internal Help Desk but who require fast access to a reliable Help Desk Call Center with proficient telephone support as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless extension of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for complex computer system problems, or be ready in hectic situations when your other resources are too busy.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Orlando or anywhere in the state of Florida rapid access to a dependable network service group with substantial experience delivering telephone-based support and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a key contributor to company success, and Progent's intent is to solve instead of just report technical problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply online professional engineering expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Orlando, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so your computer maintenance is proactive and automated. By spotting looming problems before they grow into full-scale emergencies, automated monitoring can ward off stressful and costly service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments based on multiple operating systems.
How Your Orlando Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Orlando or throughout the state of Florida, Progent's phone-based network support specialists can provide effective and affordable IT help the moment your business requires it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve IT problems quickly while avoiding the expense and lost time associated with in-person service calls.

Even if your Orlando office relies on a regular freelance support technician or employs an in-house IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to resolve sudden network emergencies or particularly complicated integration projects.

Benefits of Progent's IT Support for Companies in Orlando
Progent's remote IT consulting services allow your Orlando company to realize the advantages of immediate, expert network support without the expense of maintaining a full-time IT staff. Your information system will acquire added strategic worth by being increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    For most offices in Orlando or anywhere in Florida, nearby network support providers, whether consisting of independent consultants or an in-house IT staff, can deal with the majority of network issues. However, major troubles can strike when your regular resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your local support technicians. In these instances, Progent's on-call service experts provide an easy, fast, and economical solution to supplement your regular resources and to transfer useful information to improve your ability to resolve future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller organizations commonly rely on independent freelance service providers. Although independent service people carry smaller overhead than larger support organizations and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of fallback personnel may require your company to go without help during an emergency. As your business grows, system unavailability and trouble with critical software become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service expertise to make sure your IT system remains available.

  • Build a Scalable Foundation for Smooth Growth
    Organizations typically start with an IT architecture created on a shoestring budget. Lacking a robust framework, slap-dash repairs often get piled on top of a shaky foundation. When a network grows, stability and expandability issues can hinder the productivity of the business. Such poorly designed systems need proper analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can provide the stable foundation to handle current business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller companies require guidance and technical training to navigate through an increasingly complicated maze of product options capable of accelerating business success and improving productivity. They hardly need a network engineer who is trying to sell a specific vendor's products. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical expertise, refined remote support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, at the forefront of network service, executing a wide range of technical projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical capability, but also a support engineer with proven methods for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help by the minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you won't be forced to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Businesses who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.















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