Fast Online Technical Support for Orlando Computer Networks
Urgent Online Support for Orlando SystemsFor organizations in Orlando or anywhere in the state of Florida, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security design and diagnostic issues.

Progent's remote technical support experts provide excellent value because they have the practical background and have access to the advanced technology needed to solve most network problems quickly. Efficient support lowers direct expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is particularly valuable for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing model for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to typical remote support firms, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid situations where speedy. minor repairs manage to end up as major invoices. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies which promote the maximum degree of efficiency for remote help and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's remote service group to access your company's computer system without violating corporate security.

Progent's powerful technical support database system stores comprehensive documentation for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of services rendered to each customer by any consultant. This history of issues and resolutions is organized as a readily retrievable internal database that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can find optimal resolutions quickly.

Online support provided by Progent to companies in Orlando and throughout the state of Florida include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key areas of information technology including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to stop or recover quickly after a ransomware attack. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to execute critical projects economically and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk support alternatives for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who lack the resources to build and maintain an internal Help Desk Call Center but who require quick communication with an efficient Help Desk with professional telephone assistance as well as the expertise to escalate complex problems to advanced consultants.

    Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk or improving your established one, evaluating or modifying Help Desk Call Center software products to handle the special demands of your corporation, or adding occasional phone support personnel to work with your internal Call Center team during high-demand events such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of experienced network professionals offers your computer users in Orlando or anywhere in the state of Florida rapid assistance from an efficient support resource with years of background offering phone support and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a significant driver of business productivity, and Progent's intent is to fix instead of simply report technical issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group provides remote and in-depth consulting support and education in key application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Orlando, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your business so that your network maintenance is proactive rather than reactive. By uncovering emerging problems before they expand into network outages, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments that support a combination of OS platforms.
How Your Orlando Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Orlando or throughout the state of Florida, Progent's phone-based computer support specialists are ready to deliver professional and economical system support the instant your company requires it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote access technology to fix network problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Orlando organization has a local freelance consultant or maintains an in-house IT staff that know how to deal with the majority of network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to deal with sudden network emergencies or particularly challenging integration problems.

Details of Progent's Online Network Support for Orlando
Progent's phone support, remote repair, network security consulting, and network administration services offer businesses in Orlando or anywhere in the state of Florida the greatest leverage for your support investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk Call Center services and system administration, Progent's experts can deliver your organization world class network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT knowledge, fine tuned support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Entire Family of Server Platforms
    Progent offers world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 support, Windows Server 2003 maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server migration, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits per minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be tempted to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to each customer. The discipline of documenting and organizing support activity allows more efficient service and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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