Fast and Affordable Online Support for Orlando Information Networks
Urgent Online Consulting for Orlando NetworksFor businesses located in Orlando or anywhere in Florida, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and diagnostic issues.

Progent's remote support experts provide excellent leverage because they have the real-world background and have access to the advanced technology required to solve most information system issues rapidly. Efficient support lowers immediate costs because solutions use up fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company benefits even more in incidental costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is especially valuable for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online help is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many online service organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where fast solutions somehow end up as major bills. Progent's skill at dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that allow the maximum degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to connect to your environment without violating system security.

Progent's powerful technical support database application maintains extensive records describing all support that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance provided to every client by any Progent consultant. This history of anomalies and fixes is stored as an easily exploitable internal knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to come up with the best resolutions quickly.

Remote technical services provided by Progent to businesses in Orlando and throughout the state of Florida include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Billing charges for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special areas of information technology allows clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are designed for organizations who lack the resources to create an in-house Call Center but who need quick response from an effective Call Center with proficient phone assistance as well as the expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk Call Center software products to meet the special requirements of your company, or providing occasional online personnel to reinforce your internal Help Desk group during demanding situations such as software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals gives your clients in Orlando or anywhere in the state of Florida fast assistance from a large network service group with extensive background offering phone consulting and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to company productivity, and Progent's target is to fix and not just annotate technical problems.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote and in-depth engineering support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Orlando, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so that your computer maintenance is proactive and automated. By spotting emerging issues before they cause crashes, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a combination of operating systems.
How Your Orlando Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Orlando or anywhere in the state of Florida, Progent's phone-based network support specialists are ready to deliver expert and cost-effective system support the moment your business has to have it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Orlando office has a regular independent support technician or employs an in-house IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden network crises or especially complicated integration problems.

Details of Progent's Remote Computer Services for Orlando
Progent's phone support, remote troubleshooting, system security consulting, and system management services offer companies in Orlando or throughout the state of Florida the greatest leverage for your IT investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk Call Center support and system administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical experience, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Complete Line of Server Platforms
    Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















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