Fast and Affordable Online Troubleshooting for Orlando Networks
Fast Remote Support for Orlando NetworksFor businesses in Orlando or anywhere in Florida, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security design and troubleshooting issues.

Progent's remote support experts provide excellent value because they possess the real-world experience and have access to the sophisticated technology required to solve the majority of network issues rapidly. This lowers direct costs because service calls use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more in indirect costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting experience is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical remote service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent situations where fast solutions somehow end up as big invoices. Progent's penchant for disposing of technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-proven methodologies that permit the maximum degree of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to access your company's system remotely without breaching system security.

Progent's sophisticated customer support reporting system maintains thorough histories for all service that Progent's customers have been provided. Progent's team service personnel have access to the history of all help rendered to each Progent customer by every engineer. This archive of problems and solutions is stored as a readily searchable internal knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft open up additional vast support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's online service specialists are able to determine the most efficient resolutions promptly.

Online technical support services offered by Progent to businesses in Orlando and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading corporations. ProSight managed services cover all key aspects of information technology such as email content filtering, security, disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight Systems Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight Systems Watch server and desktop automated management services.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for companies who lack the resources to support an internal Help Desk but who need quick access to a dependable Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting support can assist you in establishing an efficient new Call Center or revamping your current one, evaluating or customizing Call Center application software to meet the special demands of your business, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center group to handle high-demand situations such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network professionals provides your workers in Orlando or anywhere in the state of Florida rapid contact with an efficient support resource with substantial experience offering phone support and remote repair service for computer environments powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a major driver of company performance, and Progent's policy is to fix instead of just report technical problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting staff can supply phone-based advanced engineering expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Excel. To find out more information on Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Orlando, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they grow into network outages, remote monitoring can minimize disruptive and expensive network crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft networks, or systems powered by a combination of operating systems.
How Your Orlando Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Orlando or throughout the state of Florida, Progent's online computer support engineers are ready to deliver expert and cost-effective system support whenever your company needs it. More than a decade of offering remote repair services has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve IT problems quickly while eliminating the cost and lost time associated with on-site service calls.

Even if your Orlando organization relies on a regular independent consultant or maintains a full time IT staff that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to resolve sudden system crises or particularly complicated integration projects.

Features of Progent's Remote Computer Support for Orlando
Progent's online help, Internet-based troubleshooting, network security expertise, and network administration services give offices in Orlando or throughout the state of Florida unparalleled leverage for your support budget. Whether you need one-time telephone support and remote network repair or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your office world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of IT expertise, refined support tools, and understanding of corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent offers in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during normal business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you won't be forced to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local support firms who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each consultant to every customer. The discipline of detailing and archiving service activity results in more effective support and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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