Low-cost Computer Help from Microsoft and Cisco Certified Consultants for Companies in Overland Park, FL
By offering professional support when you need it, making available in-depth expertise for key business applications, providing innovative services like virtual server hosting, billing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent helps you to increase the competitive value of your information system and cut service expenses. Progent recognizes that network protection, dependability, and efficiency are just as critical to small businesses as to major corporations but that smaller organizations lack the leverage to spend aggressively in computer networks and internal service staffs. Progent's fundamental competitive advantage is that no network support firm can match Progent's ability to provide the network support expertise your company needs whenever you require it and at a cost you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house IT support team. Co-sourcing can save money and minimize technical risks for big projects like software programming, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to certified consultants to assist your company to plan and implement your cloud strategy.

Core Products and Technologies Serviced by Progent for Overland Park, Florida Businesses
A Microsoft Gold Certified Partner IT service firm with a large team of Cisco CCIE network infrastructure experts and Apple accredited engineers, Progent provides emergency assistance and affordable remote consulting to Overland Park, FL companies for a broad array of computer technologies including:

Support Delivery Options for Overland Park, Florida Companies
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing IT support is built on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Support Model promotes fast support, comprehensive service records, consistent follow-through, and tight cost control across a range of IT service delivery options that include remote repairs, in-person support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person support calls. The background of Progent's network engineers makes it possible to handle most network problems rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the support you get. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's online network support expertise.

  • On-site Service
    Progent offers onsite computer assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service engineers to give small businesses the optimal solution: hands-on service technicians when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The response time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all companies who need fast and dependable support from an online Contact Center with effective phone assistance, online troubleshooting tools, and enough technical depth for full escalation. Because small and midsize companies usually have limited information technology budgets and can spare little executive attention for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that business information systems are always up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to world-class consultants who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, fault tolerant it system design, virtual server solutions, plus integration, programming and training for business software including accounting, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects including office moves and major system upgrades, longer term projects such as business information software development and support, relational database application development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network management, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of dependability, protection, and performance than is possible using the type of in-house data center that is achievable for most small and midsize organizations. Because Progent utilizes the same data centers that support the equipment of many of the planet's biggest IT organizations, Progent can save you the cost of building and managing the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and revisions remain updated, protection and performance is constantly monitored, and systems and data files are consistently archived and available for complete and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is also simple for clients to transfer to another service provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains ownership of the software in the client's possession so that moving to a new virtualized host is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can assist with complex security programs such as SIEM solutions to help companies meet industry standards and statutory mandates for IT data protection and reporting.

The scope and depth of Progent's consulting team offer a powerful array of benefits to customers wishing to maximize the productivity of their information network within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the front lines of network service, performing a wide range of technical projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested methods for resolving real-world network problems quickly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for remote support and in-person help per minute. Consequently, you owe only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids big invoices for fast repairs. Another benefit of granular pricing is that clients will be less inclined to allow less critical problems to stay unaddressed until they grow into major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by every staff member to every customer. The discipline of detailing and archiving support records allows more efficient service and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has few competitors. Small businesses who work with freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient. Read more about Progent's knowledge transfer services.

Contact Progent
In case your Overland Park, Florida company wants to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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