Expert Remote Service for Overland Park, Florida Computer Networks from World-class Engineers
Small companies have typically been ignored by large network support firms. Many small companies allow themselves to grow excessively reliant on freelance consultants or small consulting firms who don't have the bandwidth or extensive knowledge to react promptly or efficiently to network crises. Still other small businesses resort to giant support providers that employ technicians taught to offer standardized fixes for ordinary problems but who are missing the background and technical scope to handle the variety of configurations and absence of standards typical of small business information systems.

Progent's proven approach to providing affordable and successful network support to small businesses has made Progent among the top Microsoft-certified IT consulting organizations in the industry. Progent has delivered remote help to small businesses in every state in the U.S. (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the skills of your internal IT support staff. This can cut costs and minimize technical risks for big projects such as software design and development, business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified experts to help your business to design and implement your cloud strategy.

Primary Technical Areas Serviced by Progent for Business Networks in Overland Park, Florida
Progent provides the support of qualified experts for all facets of information technology found in small and midsize companies. Technologies serviced by Progent include:

Service Delivery Alternatives Available for Overland Park, Florida Companies
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering IT support services is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Support Model ensures fast support, thorough service documentation, consistent follow-through, and strict cost monitoring for an array of IT service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of in-person support calls. The experience of Progent's IT engineers allows them to resolve the majority of network problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to accommodate urgent situations and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn more details about Progent's online computer troubleshooting services.

  • On-site Service
    Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's online support experts to give small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the on-line help of Progent's seasoned team of network engineers, security specialists, and business application developers. The wait time for in-person support visits is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more about how and why to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all businesses who need prompt and dependable access to an online Help Desk with effective phone support, remote troubleshooting capability, and sufficient technical depth for full problem escalation. Because small and midsize companies typically are constrained by limited IT budgets and can spare little executive bandwidth for handling network support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to ensure that business computer networks are always up and running. Read more about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, high availability it system design, virtual server strategies, plus configuration, customization and training for business applications including financials, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and major software upgrades, longer term projects like management reporting application programming and support, database application development and administration services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent can host key business applications like Exchange and MS SQL to provide small and midsize companies with greater levels of dependability, protection, and performance than is feasible with the class of internal data center that is practical for most small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of many of the planet's biggest information technology organizations, Progent can save you the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions stay current, security and performance is continually tracked, and systems and data files are consistently archived and ready for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's production servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition easy for clients to migrate to another support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that permit companies with multi-vendor environments to save dramatically on the expense of capital equipment, system support, and IT administration while getting world-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed package, can handle the mixed- platform and loosely standardized networks typical of small businesses, and keeps control of the licenses in the client's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote consulting to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine local resources along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to stop or recover rapidly after a ransomware attack. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Overland Park, Florida Businesses
Progent's size, breadth of information technology expertise, and familiarity with enterprise network support allow small and midsize businesses to sidestep the pitfalls related to over reliance on small service organizations or independent consultants.

Teaming with Progent allows your small business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For IT services, small companies often rely heavily on individual engineers. Although individual service engineers have lower expenses than larger IT service organizations and can afford to bill nominally smaller fees, individuals are often too overworked to react quickly to critical network problems. If a freelance engineer is occupied with another client, sick, on vacation, or in class, the lack of replacement personnel may require your company to go without help during an emergency. As your company expands, system unavailability or problems with critical programs get more costly. The money you thought you were saving on an independent consultant can be eaten up quickly because of lost output. Also, when freelance engineers encounter new problems, the lack of a large consulting team to rely on for advice requires them to train in place while your business ends up footing the bill for their continuing education.

  • Gain Access to Experts in Complex IT Issues
    The majority of smaller service organizations or independent consultants specializing in small business network support are capable of providing routine solutions but don't have the background to work efficiently with complex IT environments with a variety of platforms, many locations, VoIP systems, remote workers, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's extensive group of experts can benefit your business because big-company networks are characteristically complex, integration problems require thorough knowledge in many technical disciplines, and achieving an acceptable level of robustness, availability, and protection calls for industry-proven processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Without a solid architecture, a series of improvised repairs commonly get thrown on top of a tenuous structure. As a company grows, stability and scalability issues can hinder the productivity of the business. Such environments require proper evaluation, smart strategic analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the solid basis to handle current business needs and support downstream expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller businesses need guidance and education to work through an increasingly complicated array of IT alternatives available for accelerating growth and enhancing efficiency. Businesses do not need a network engineer or service organization that tries to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent offers consulting and services exclusively. This allows Progent to align technical services with the genuine needs of customers. Mixing network support and product selling can result in a situation where the recommended solution is based on a preselected technology instead of being based on the actual requirements of a small business.

How to Contact Progent
If your Overland Park, Florida business wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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