Immediate, Affordable Online Computer Help for Overland Park, Florida Small Businesses
For over twenty years, Progent has focused on delivering world-class computer support services to customers with small-company IT budgets. Progent has built a unique support solution that includes a cost-effective, seamless virtual office network, sophisticated online repair tools, a large team of engineers accredited in a broad range of IT disciplines, a Help Desk Call Center operational model that promotes responsiveness and ensures follow-through, a worldwide team of remote service professionals, on-site service availability for the majority of most zip codes in the United States, and a corporate ethos focused on solving network problems in the shortest time and at the least cost to clients.

For larger companies, Progent offers co-sourcing and project management services to add to the technical skills of your internal network service group. This can save money and minimize technical risks for major IT initiatives like software design and development, business continuity preparedness, network security audits, office consolidations, or technology migrations.

Progent can also offer access to accredited consultants to help your company to design and execute your cloud computing strategy.

Primary Technologies Serviced by Progent for Office Networks in Overland Park, Florida
Progent provides the support of qualified experts for all facets of information technology found in small companies. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Overland Park, Florida Companies
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for delivering network support is built on the Call Center operational structure common to larger IT organizations. Progent's Contact Center Service Mechanism ensures rapid support, thorough activity documentation, dependable follow-up, and tight cost monitoring for an array of IT support delivery modes that include online repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can assist clients to analyze and repair hardware and software problems without the cost or time loss of in-person support calls. The background of Progent's IT consultants makes it possible to handle most IT problems quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration process for new clients to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's remote service engineers to deliver small and midsize companies the ideal combination: on-premises service technicians when you need them plus the remote expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more details concerning why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for all businesses who need prompt and dependable support from an online Help Desk Call Center with efficient telephone assistance, online repair capability, and enough technical strength for all needed escalation. Because small and midsize companies typically have limited IT budgets and can spare little executive bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to make sure that small business information networks are always productive. Learn more details about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, high availability it system engineering, virtual server strategies, plus integration, customization and support for business applications including financials, ERP, business analytics, CRM, and office productivity suites. Progent can help with short-term projects such as office relocations and massive software upgrades, longer term projects such as management information application development and support, relational database software development and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or urgent services like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of availability, security, and performance than is feasible with the class of internal data center that is achievable for most small businesses. Because Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems required for world-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also ensure that patches and service packs stay current, protection and performance is continually tracked, and systems are consistently archived and available for complete and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top level of dependability and extensibility but that is in addition convenient for customers to transfer to another service provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtualization techniques that allow businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed solution, can support the multi- OS and non- standardized networks typical of smaller businesses, and retains ownership of the software in the client's possession so that moving to a new virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting support to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent's affordable ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical assets that drive your information system. When ProSight Systems Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Learn more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Why Progent Offers the Smart Choice for Overland Park, Florida Small Businesses
Progent's size, depth of information technology expertise, and familiarity with enterprise IT support enable small and midsize businesses to sidestep the problems associated with over reliance on thinly staffed service organizations or individual engineers.

Working with Progent's Experts enables your company to:

  • Avoid Over Reliance on Freelance Consultants
    For network support, smaller companies often rely heavily on individual engineers. Although freelance service providers have lower expenses than more substantial support firms and can typically bill apparently lower fees, freelancers are sometimes spread too thin to react rapidly to critical situations. If an independent engineer is busy with different customer, ill, on vacation, or in class, the absence of backup personnel may require your business to wait for assistance in case of a crisis. The more your small business expands, network downtime or difficulties with line-of-business applications become more expensive. The money you believed you were saving on a freelancer can disappear fast due to lost output. In addition, when freelance engineers encounter unfamiliar technologies, the unavailability of a big consulting group to depend on for advice forces them to learn in place while your organization winds up with the costs for their ongoing training.

  • Have Access to Expertise in Advanced IT Solutions
    Many small service organizations or independent engineers specializing in small company IT consulting are capable of delivering connect-the-dots solutions but lack the experience to deal cost-effectively with complex IT environments with a variety of operating systems, numerous sites, VoIP implementations, remote workforces, interconnected accounting and operational applications, data-driven web sites, and custom business software. Progent's experience with worldwide companies and Progent's extensive team of experts can benefit your business because big-company environments are inherently complicated, integration problems require in-depth knowledge in many technical areas, and achieving an acceptable degree of stability, availability, and security requires enterprise-proven leading practices.

  • Build a Firm Foundation for Growth
    Small businesses typically start with a network cobbled together on a tight budget. Lacking a strong basis, a sequence of improvised repairs often get thrown on top of a weak structure. As a company grows, stability and expandability issues can hinder the productivity of the organization. These environments require thorough assessment, smart strategic planning, and broad-based expertise to upgrade to a network infrastructure that can act as the reliable foundation to handle current business needs and ease downstream growth.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies require guidance and insight to work through an increasingly complex array of technology alternatives offered for accelerating business growth and improving productivity. Businesses do not need a network engineer or support organization that tries to promote a product. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services only. This allows Progent to match technical support services with the genuine interests of clients. Mixing IT support and product reselling can result in a situation where the recommended solution is based on a preselected technology instead of being based on the actual needs of a customer.

How to Contact Progent
In case your Overland Park, Florida business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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