Overland Park, FL Online Support from Certified Computer Service Professionals
Progent's computer network support services can deliver your Overland Park, FL business cost-effective and reliable support from world-class technical professionals. By providing IT consulting help when you need it, providing specialized knowledge for key applications, delivering value-added support such as 24x7 network monitoring, and charging only for support you receive, Progent offers your Overland Park, Florida company an economical alternative for maximizing the profitability of small office information systems. If you maintain an onsite system, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses and local governments to create and manage a robust and secure IT network and to have fast access to the experienced consulting usually available only to enterprises who can afford a sizeable internal IT organization.

For larger companies, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT service staff. This can reduce expenses and minimize technical risks for major IT initiatives like software design and development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to help your business to plan and implement a sensible cloud strategy.

Core Technologies Supported by Progent for Office Networks in Overland Park, Florida
Progent provides the services of qualified consultants for all aspects of business network technology found in small and midsize companies. Products and technologies serviced by Progent's consultants include:

Support Delivery Options Available for Overland Park, Florida Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting, and network management outsourcing. Progent's model for delivering computer support is based on the Help Desk operational structure common to big IT support organizations. Progent's Contact Center Support Model promotes rapid response, thorough activity documentation, reliable follow-up, and tight expense control across a range of IT service delivery options that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can help clients to analyze and fix network issues without the expense or delay of travel for onsite service calls. The background of Progent's IT engineers allows them to handle the majority of IT issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration process for new clients to address emergency situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: hands-on service technicians when you require them plus the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The response time for in-person service visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more details about how to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses who need fast and dependable access to a professional Help Desk with effective phone assistance, remote repair tools, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses usually have tight IT funds and can spare little management bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that small business information networks are always up and running. Read more concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class IT professionals who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, high availability network engineering, virtualization solutions, plus configuration, programming and support for small business programs including accounting, operations, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects including site moves and massive software upgrades, extended projects like management reporting application development and customization, relational database software programming and DBA services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater degrees of dependability, protection, and performance than is feasible with the type of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is continually monitored, and systems are consistently archived and available for complete and prompt restoration. Find out more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is also simple for customers to migrate to a different service firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can support the multi- platform and loosely standardized networks typical of smaller companies, and retains ownership of the software in the client's possession so that moving to a different virtual host is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online consulting support to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Why Progent Is the Smart Alternative for Overland Park, Florida Small Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with enterprise network support allow small businesses to avoid the problems related to over reliance on thinly staffed support organizations or independent engineers.

Teaming with Progent enables your business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For IT services, smaller companies sometimes depend heavily on independent engineers. Although individual service engineers have lower overhead than larger IT service firms and can typically bill apparently lower fees, individuals are sometimes spread too thin to react rapidly to urgent problems. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of replacement staff may require your business to go without assistance in case of an emergency. The more your small business grows, network unavailability or difficulties with critical programs become more costly. The money you thought you were conserving on an independent consultant can be eaten up fast due to lower output. Also, when independent engineers encounter unfamiliar problems, the lack of a big engineering team to fall back on for advice requires them to train on the job while your business winds up footing the costs for their continuing education.

  • Gain Access to Experts in Complex IT Issues
    Many smaller service organizations or independent consultants specializing in small company network consulting may excel at providing connect-the-dots solutions but lack the experience to deal efficiently with complicated IT environments that have mixed platforms, numerous locations, VoIP implementations, remote clients, interconnected financial and operational software, data-driven web sites, and custom business software. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can benefit your company because enterprise networks are characteristically complex, integration problems demand thorough knowledge in many technical areas, and achieving a high degree of stability, reliability, and protection calls for industry-tested processes.

  • Create a Firm Basis for Growth
    Small companies typically begin with a network implemented on a tight budget. Without a carefully designed basis, a sequence of improvised repairs often get tossed on top of a marginal foundation. As a business evolves, stability and expandability issues can undermine the productivity of the business. Such networks require proper assessment, smart business analysis, and in-depth experience to migrate to an IT infrastructure that will provide the reliable foundation to handle critical business needs and ease downstream expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller businesses require guidance and education to work through an ever more complex maze of IT alternatives offered for accelerating business growth and improving efficiency. Businesses do not need a network engineer or service organization that tries to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent offers services exclusively. This permits Progent to align technical support services with the real needs of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a preselected technology rather than being driven by the true requirements of a small business.

How to Contact Progent
If your Overland Park, Florida company needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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