Low-cost Network Tech Support from Microsoft and Cisco Qualified Consultants for Businesses in Overland Park, FL
By offering world-class support whenever you require it, providing specialized knowledge for key applications, providing high-value services such as virtual data center hosting, invoicing solely for help you receive, and requiring no setup fees or retainers for standard services, Progent enables your company to increase the business value of your It network and reduce service costs. Progent appreciates that information system security, reliability, and efficiency are as critical to small businesses as to large corporations but that smaller companies lack the leverage to invest aggressively in information technology and internal support groups. Progent's fundamental value proposition is that no IT support firm can equal Progent's ability to provide the IT support your business requires whenever you require it and at a cost you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the skills of your internal network service personnel. This can cut costs and minimize technical risks for major projects like application development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can also provide access to accredited experts to help your company to design and execute your cloud computing strategy.

Primary Technologies Supported by Progent for Overland Park, Florida Business Networks
A Microsoft-certified Partner consulting company with a world-class group of Cisco qualified CCIE network infrastructure experts and Apple Computer accredited engineers, Progent offers urgent troubleshooting and affordable online consulting to Overland Park, FL businesses for a wide range of computer technologies including:

Service Delivery Alternatives Available for Overland Park, Florida Businesses
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing IT support services is based on the Call Center operational structure familiar to larger IT groups. Progent's Contact Center Service Model promotes fast response, thorough activity records, reliable follow-up, and tight expense control for a range of network service delivery modes that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair network issues without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants allows them to handle most network issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration process for first-time clients to address emergency network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's online network support services.

  • On-site Support
    Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's online service experts to give small companies the ideal combination: in-person support professionals when you require them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business software developers. The response time for in-person service visits is usually less than one business day. There is no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details about why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for small and midsize businesses who require prompt and reliable access to a professional Help Desk Call Center with efficient telephone support, remote troubleshooting tools, and enough technical strength for all needed escalation. Since smaller companies usually are constrained by limited IT funds and can spare scant executive bandwidth for dealing with IT support, Progent's Helpdesk Services could be the most efficient way to make sure that small business computer networks stay up and running. Read more details about Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, high availability network consulting, server virtualization strategies, plus configuration, programming and support for small business software including financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects including site moves and massive system migrations, extended initiatives such as management analytics application programming and customization, database software development and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or urgent response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with greater levels of availability, protection, and recoverability than is feasible with the class of on-site data center that is achievable for most small and midsize companies. Since Progent uses the same data centers that support the gear of many of the planet's biggest information technology organizations, Progent can eliminate the cost of building and managing the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for full and prompt recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small company's servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition simple for clients to transfer to another service provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit companies with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network management while getting world-class availability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can handle the multi- OS and loosely standardized networks typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to provide centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of network technologies including firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of system security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory requirements for network information protection and incident reporting.

The scope and depth of Progent's engineering team offer a powerful array of advantages to organizations trying to maximize the business value of their information network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, in the trenches of network service, performing a broad variety of technical tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical capability, but also a support engineer with field-tested approaches for fixing actual IT problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for phone support and in-person help per minute. As a result, you pay only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during normal working hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids big invoices for fast repairs. Another advantage of by-the-minute billing is that clients will not be tempted to permit minor issues to fester until they grow into major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every staff member to every customer. The practice of detailing and archiving support activity results in more effective support and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who wonít let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Small companies who work with freelance consultants or who employ in-house support personnel gain when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Overland Park, Florida business needs to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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