Expert Remote Technical Support for Overland Park, Florida Computer Networks from Certified Consultants
Small companies have traditionally been overlooked by major network service organizations. Many small businesses permit themselves to grow overly reliant on freelance consultants or small support organizations who don't have the size or extensive skill sets to respond promptly or efficiently to technical emergencies. Other small businesses resort to mass-market support providers that employ technicians able to offer by-the-numbers solutions to common issues but who do not have the experience and versatility to deal with the diversity of environments and absence of standardization typical of small business IT networks.

Progent's time-tested approach to providing low-cost and effective network support to small companies has made Progent one of the most respected Microsoft-certified network service organizations in the United States. Progent has delivered remote help to small businesses in every state in the United States (See Progent's customer testimonials).

For larger businesses, Progent offers co-sourcing support to supplement the technical skills of your in-house IT service staff. This can reduce expenses and minimize technical risks for big IT initiatives like application design and development, business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified experts to help your business to plan and implement your cloud computing strategy.

Primary Practice Areas Serviced by Progent for Overland Park, Florida Business Networks
A Microsoft-certified Partner consulting company with a world-class group of Cisco qualified CCIE networking experts and Apple Computer certified engineers, Progent offers emergency troubleshooting and low-cost remote consulting to Overland Park, FL companies for a broad range of information technologies such as:

Support Delivery Alternatives Available for Overland Park, Florida Businesses
Progent has a variety of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's paradigm for delivering IT support services is based on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, comprehensive service documentation, dependable follow-through, and strict expense control across an array of network service delivery options that include remote repairs, onsite help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist clients to analyze and repair network issues without the expense or time loss of travel for onsite service calls. The background of Progent's IT consultants allows them to handle most network issues quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for new customers to address urgent network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn more information about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's online service experts to give small and midsize companies the optimal solution: in-person service technicians when you need them plus the on-line help of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The response time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about how to register for Progent's in-person computer support.

  • Phone Support
    Progent's Contact Center Services are intended for small and midsize businesses and local governments who need prompt and reliable support from a professional Contact Center with efficient phone assistance, remote troubleshooting capability, and enough technical strength for full problem escalation. Since small and midsize companies usually are constrained by limited IT budgets and can provide little management attention for handling IT support, Progent's Helpdesk Services can be the most cost-effective option to ensure that business information systems are always up and running. Read more about Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network security consulting, fault tolerant network design, virtual server strategies, plus configuration, programming and training for small business programs including financials, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including office relocations and major software migrations, extended initiatives such as business analytics application development and customization, relational database application programming and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server in order to provide small companies with greater degrees of availability, protection, and performance than is feasible with the type of on-site data center that is practical for the majority of small organizations. Because Progent uses the same data centers that support the equipment of many of the world's largest IT companies, Progent can eliminate the expense of building and managing the infrastructure required for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions remain current, protection and efficiency is continually tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small company's servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also easy for customers to transfer to another service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can support the mixed- platform and loosely standardized environments common with small companies, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtual host is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote consulting to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to stop or recover rapidly from a ransomware attack. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Overland Park, Florida Businesses
Progent's size, depth of information technology skill, and familiarity with corporate network support allow small and midsize companies to avoid the pitfalls associated with excessive reliance on thinly staffed service firms or freelance engineers.

Teaming with Progent allows your company to:

  • Avoid Excessive Dependence on Freelance Consultants
    For IT support, small businesses often rely excessively on independent consultants. Although freelance service providers carry lower overhead than more substantial support firms and can typically bill nominally smaller rates, freelancers are occasionally too overworked to react quickly to urgent situations. If a freelance engineer is busy with different client, sick, on vacation, or in class, the absence of backup personnel may force your business to wait for help during a crisis. The more your small business grows, system downtime or problems with line-of-business applications become more expensive. The dollars you thought you were saving on a freelancer can disappear fast because of lost productivity. Also, when freelance engineers confront new technologies, the unavailability of a big consulting group to fall back on for assistance requires them to train in place while your organization winds up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Advanced IT Issues
    The majority of smaller service organizations or freelance engineers specializing in small business network support may excel at delivering connect-the-dots solutions but don't have the background to deal efficiently with complex IT infrastructures with a variety of platforms, multiple sites, VoIP systems, mobile workers, integrated accounting and operational applications, data-driven web sites, and custom business applications. Progent's background with worldwide enterprises and Progent's extensive group of specialists can be valuable to your business because big-company environments are by nature complicated, integration issues require in-depth knowledge in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and security calls for industry-tested processes.

  • Build a Solid Basis for Growth
    Small businesses typically begin with a network implemented on a tight budget. Lacking a proper architecture, a series of improvised fixes commonly get piled on top of a weak foundation. As a company grows, reliability and expandability issues can hinder the success of the business. These networks need thorough assessment, intelligent strategic planning, and in-depth experience to migrate to an IT infrastructure that can act as the solid basis to meet critical business requirements and support downstream expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller companies need guidance and education to work through an ever more complex maze of IT options available for accelerating business growth and improving efficiency. They do not need a network engineer or service organization that tries to promote a product. Progent avoids conflicted motives by not selling any products. Progent offers services exclusively. This permits Progent to align technical support services with the genuine needs of customers. Combining network consulting and product selling can lead to a conflict where the recommended solution is built around a preselected vendor instead of being driven by the actual requirements of a customer.

How to Contact Progent
In case your Overland Park, Florida business needs to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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