Low-cost Computer Help from Microsoft and Cisco Certified Consultants for Companies in Overland Park, FL
By offering professional support when you need it, making available in-depth expertise for key business applications, providing innovative services like virtual server hosting, billing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent helps you to increase the competitive value of your information system and cut service expenses. Progent recognizes that network protection, dependability, and efficiency are just as critical to small businesses as to major corporations but that smaller organizations lack the leverage to spend aggressively in computer networks and internal service staffs. Progent's fundamental competitive advantage is that no network support firm can match Progent's ability to provide the network support expertise your company needs whenever you require it and at a cost you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house IT support team. Co-sourcing can save money and minimize technical risks for big projects like software programming, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to certified consultants to assist your company to plan and implement your cloud strategy.

Core Products and Technologies Serviced by Progent for Overland Park, Florida Businesses
A Microsoft Gold Certified Partner IT service firm with a large team of Cisco CCIE network infrastructure experts and Apple accredited engineers, Progent provides emergency assistance and affordable remote consulting to Overland Park, FL companies for a broad array of computer technologies including:

Support Delivery Options for Overland Park, Florida Companies
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing IT support is built on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Support Model promotes fast support, comprehensive service records, consistent follow-through, and tight cost control across a range of IT service delivery options that include remote repairs, in-person support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person support calls. The background of Progent's network engineers makes it possible to handle most network problems rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the support you get. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's online network support expertise.

  • On-site Service
    Progent offers onsite computer assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service engineers to give small businesses the optimal solution: hands-on service technicians when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The response time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all companies who need fast and dependable support from an online Contact Center with effective phone assistance, online troubleshooting tools, and enough technical depth for full escalation. Because small and midsize companies usually have limited information technology budgets and can spare little executive attention for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that business information systems are always up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to world-class consultants who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, fault tolerant it system design, virtual server solutions, plus integration, programming and training for business software including accounting, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects including office moves and major system upgrades, longer term projects such as business information software development and support, relational database application development and DBA support, and web design, on-going support such as network monitoring and network administration, or emergency services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and SQL Server in order to provide small companies with greater levels of availability, protection, and recoverability than is feasible with the class of on-site data center that is achievable for most small and midsize businesses. Since Progent utilizes the same facilities that host the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and managing the systems needed for world-class environmental control, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's servers in a setting that not only provides the top level of dependability and extensibility but that is in addition easy for customers to transfer to a different service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow small businesses with mixed environments to save significantly on the costs of hardware, system support, and IT management while getting world-class dependability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can support the multi- platform and loosely standardized environments typical of smaller companies, and keeps control of the licenses in the customer's hands so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote consulting to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on network security and can help with advanced security programs such as SIEM solutions to help enterprises meet industry standards and government requirements for network information protection and incident reporting.

The breadth and size of Progent's engineering staff bring a unique array of advantages to clients wishing to maximize the business value of their information system within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry background, at the forefront of network service, executing a wide range of technical projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not just expert technical help, but also a consultant with proven approaches for solving actual IT problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids major invoices for fast fixes. Another advantage of by-the-minute billing is that your company will not be tempted to permit less critical issues to stay unaddressed until they become big ones. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by each consultant to each customer. The discipline of detailing and archiving service records results in more efficient service and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Small businesses who work with independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
If your Overland Park, Florida company wants to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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