Fast, Affordable Online Network Support for Oxnard, California Small Companies
For more than twenty years, Progent has specialized in delivering world-class computer support to clients with small-business IT budgets. Progent has built a unique support system that features a cost-effective, seamless virtual office infrastructure, sophisticated remote repair technology, a large team of consultants accredited in a broad array of IT practice areas, a Call Center operational structure that maximizes efficiency and guarantees follow-through, a worldwide group of remote support professionals, in-person service availability for the majority of most zip codes in the United States, and a corporate ethos focused on solving network issues in the shortest time and at the least cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the skills of your in-house network service team. Co-sourcing can save money and help meet schedules for major IT initiatives like application design and development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to help your company to design and execute a sensible cloud computing strategy.

Main Technologies Supported by Progent's Consultants for Business Networks in Oxnard, California
Progent's national group of world-class support professionals offers support for all aspects of information systems found in businesses of all sizes. Practice areas supported by Progent in and around Oxnard include:

Support Delivery Alternatives for Oxnard, California Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing network support services is based on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Service Model promotes rapid support, comprehensive service documentation, reliable follow-up, and tight cost control for a range of network service delivery alternatives that include remote repairs, onsite support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to analyze and fix network problems without the expense or delay of on-premises support calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent provides on-site technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to deliver small and midsize businesses the optimal solution: on-premises service technicians when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business software developers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning how to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Helpdesk Services are designed for small and midsize businesses and local governments who require fast and reliable support from an online Helpdesk with efficient telephone assistance, remote repair capability, and enough technical depth for full problem escalation. Because smaller companies typically are constrained by tight information technology budgets and can spare little management bandwidth for dealing with network support tasks, Progent's Help Desk Services can be the most cost-effective way to make sure that business computer networks are always up and running. Learn more concerning Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, high availability it system consulting, server virtualization strategies, plus integration, programming and support for business applications such as accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site relocations and major system upgrades, extended initiatives such as management information application development and customization, relational database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and SQL Server to provide small companies with greater levels of dependability, protection, and recoverability than is possible using the class of internal data center that is practical for most small businesses. Since Progent utilizes the same facilities that host the equipment of some of the planet's largest IT companies, Progent can eliminate the investment in building and managing the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, security and performance is continually tracked, and systems are consistently backed up and available for complete and prompt restoration. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small company's production servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is also convenient for clients to migrate to another service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow businesses with mixed environments to save significantly on the costs of hardware, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the multi- platform and loosely standardized networks typical of small companies, and keeps ownership of the licenses in the customer's possession so that moving to a new virtual system is quick, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online support services to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of network products such as firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of system security and can assist with complex security programs like SIEM solutions to help enterprises comply with industry standards and government mandates for IT information protection and incident reporting.

The scope and depth of Progent's consulting staff bring a unique array of advantages to organizations trying to maximize the business value of their IT network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, in the trenches of IT service, executing a wide range of technical tasks for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for fixing actual network problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for services provided during normal working hours. Many support firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size invoices for fast fixes. An additional benefit of granular pricing is that you are not inclined to allow less critical issues to fester until they become major ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation given by every consultant to each customer. The discipline of detailing and archiving support records allows more efficient service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Small companies who utilize freelance service providers or who maintain in-house support personnel gain when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and productive. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Oxnard, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2017 Progent Corporation. All rights reserved.