Expert Online Technical Support for Oxnard, California Computer Networks from Microsoft Certified Consultants
Small companies have traditionally been ignored by major IT service firms. Many small companies permit themselves to grow overly dependent on individual engineers or small consulting organizations who don't have the size or comprehensive knowledge to respond promptly or efficiently to technical crises. Other small businesses resort to mass-market service providers staffed with technicians taught to provide by-the-numbers solutions to common problems but who do not have the background and technical scope to deal with the variety of environments and lack of standardization that characterizes small business IT networks.

Progent's proven methodology for delivering affordable and effective technical service to small companies has made Progent among the most respected Microsoft-certified IT consulting organizations in the industry. Progent has delivered remote help to companies in every state in the U.S. (See Progent's customer testimonials).

For larger businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal network support staff. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application development, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified consultants to help your business to design and execute your cloud strategy.

Popular Technologies Serviced by Progent's Consultants for Business Networks in Oxnard, California
Progent's national group of industry certified support professionals offers help for virtually all aspects of information systems used by organizations of all sizes. Technologies served by Progent in and around Oxnard include:

Service Delivery Options Available for Oxnard, California Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing network support services is based on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive service records, dependable follow-through, and tight cost control across an array of network support delivery modes that include online troubleshooting, on-premises help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can help clients to analyze and repair network issues without the cost or delay of on-premises support calls. The experience of Progent's IT consultants allows them to handle most network issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's remote computer support expertise.

  • On-site Support
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to deliver small businesses the optimal solution: on-premises support technicians when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more details about how to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Services are intended for small and midsize businesses and local governments who require prompt and reliable support from a professional Helpdesk with efficient phone support, online repair capability, and enough technical strength for all needed problem escalation. Because small and midsize companies usually have tight information technology funds and can spare little management attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that business computer systems are always productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security consulting, high availability network engineering, virtual server solutions, plus integration, programming and support for small business software including accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects such as office relocations and major system upgrades, longer term projects such as business information application programming and support, relational database software programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and MS SQL to provide small companies with higher levels of reliability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for the majority of small businesses. Because Progent utilizes the same facilities that host the equipment of many of the world's largest information technology organizations, Progent can save you the cost of creating and managing the infrastructure required for world-class cooling, power backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions remain current, security and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition convenient for clients to transfer to a different support provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow small businesses with mixed environments to save dramatically on the expense of hardware, infrastructure support, and network administration while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered solution, can handle the multi- platform and non- standardized networks common with smaller companies, and retains ownership of the software in the client's possession so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online support services to help businesses of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to block or recover quickly after a ransomware incident. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Oxnard, California Businesses
Progent's staff size, breadth of information technology expertise, and experience with enterprise IT support allow small companies to avoid the pitfalls associated with excessive reliance on thinly staffed support firms or freelance engineers.

Teaming with Progent's Experts allows your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For network services, smaller companies often depend excessively on freelance consultants. Though individual service engineers have lower overhead than more substantial support organizations and can typically bill apparently smaller fees, they are frequently stretched to far to respond rapidly to urgent network problems. If a freelance engineer is occupied with different client, ill, on vacation, or in class, the lack of replacement personnel may force your company to wait for help during a crisis. The more your small business grows, system downtime or problems with line-of-business programs get more expensive. The dollars you believed you were conserving on a freelancer can disappear fast due to lost output. In addition, when freelance consultants confront new problems, the unavailability of a big engineering team to rely on for advice forces them to learn in place while your organization ends up footing the costs for their ongoing training.

  • Have Access to Experts in Complex IT Solutions
    Many small service firms or freelance consultants specializing in small business IT consulting are capable of delivering connect-the-dots solutions but don't have the background to deal cost-effectively with complex network infrastructures with a variety of operating systems, many sites, VoIP systems, mobile clients, interconnected accounting and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's large staff of experts can benefit your business because enterprise environments are by nature complex, support problems require in-depth knowledge in many technical disciplines, and achieving a high degree of stability, availability, and protection requires industry-proven processes.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of ad hoc fixes commonly get piled on top of a marginal foundation. As a business evolves, stability and expandability issues can obstruct the productivity of the business. Such networks require proper assessment, intelligent business analysis, and broad-based expertise to upgrade to a network infrastructure that can act as the solid foundation to handle current business requirements and ease downstream expansion.

  • Partner with Solution Consultants, Not Resellers
    Small companies require direction and insight to work through an increasingly complicated array of IT alternatives offered for accelerating business growth and improving productivity. Businesses do not need a network engineer or service organization that tries to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services only. This permits Progent to align technical support services with the genuine interests of clients. Mixing network support and product selling can lead to a conflict where the recommended solution is based on a predetermined technology rather than being driven by the actual requirements of a customer.

Get in Touch with Progent
If your Oxnard, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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