Affordable Network Tech Support from Microsoft and Cisco Certified Consultants for Businesses in Oxnard, CA
By offering world-class support when you need it, making available specialized expertise for key applications, offering high-value services such as virtual server hosting, billing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent allows you to increase the competitive value of your information network and cut service expenses. Progent recognizes that information system protection, reliability, and efficiency are as important to small companies as to large corporations but that smaller companies don't have the economy of scale to invest heavily in computer networks and internal support groups. Progent's fundamental competitive advantage is that no IT support organization can equal Progent's capability to provide the IT support your business requires whenever you need it and at prices you can afford.

For larger companies, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT support personnel. Co-sourcing can reduce expenses and help meet schedules for big projects like software design and development, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to certified experts to help your business to plan and execute your cloud strategy.

Core IT Areas Serviced by Progent for Office Networks in Oxnard, California
Progent's nationwide team of world-class experts provides help for virtually all facets of network technology deployed by companies of any size. Technologies supported by Progent in Oxnard include:

Service Delivery Options Available for Oxnard, California Businesses
Progent has a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering computer support services is built on the Help Desk operational structure common to larger IT support organizations. Progent's Help Desk Support Model promotes rapid support, comprehensive service records, reliable follow-up, and tight expense monitoring across an array of IT service delivery alternatives that include online troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person support visits. The experience of Progent's IT engineers allows them to handle most IT problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time customers to accommodate urgent situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to give small companies the best of both worlds: onsite service technicians when you require them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The wait time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how and why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who require prompt and dependable support from an online Help Desk with effective telephone assistance, online repair capability, and sufficient technical strength for full problem escalation. Since smaller companies usually have tight IT budgets and can spare little executive attention for handling IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to make sure that small business computer networks stay up and running. Read more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, non-stop network engineering, virtualization solutions, plus integration, programming and training for business applications such as accounting, ERP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects including site relocations and massive software upgrades, extended initiatives like business analytics software programming and support, relational database application programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Exchange and Microsoft SQL in order to provide small businesses with greater degrees of reliability, protection, and recoverability than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that host the gear of some of the world's largest IT companies, Progent can save you the cost of creating and maintaining the systems required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is constantly monitored, and systems are consistently archived and ready for complete and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest level of dependability and scalability but that is in addition convenient for customers to migrate to a different service firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit companies with mixed environments to benefit significantly on the costs of hardware, infrastructure support, and network management while achieving world-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered solution, can support the multi- platform and non- standardized networks typical of small companies, and keeps ownership of the licenses in the client's hands so that migrating to a new virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a company-wide perspective on system protection and can assist with advanced security programs such as SIEM solutions to help enterprises meet business guidelines and statutory regulations for IT information security and incident reporting.

The breadth and size of Progent's consulting team bring a unique array of benefits to organizations wishing to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the front lines of IT service, performing a wide range of IT projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class IT capability, but also a consultant with proven approaches for repairing real-world network problems quickly. Find out more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for phone support and in-person visits by the minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with king-size bills for quick solutions. An additional advantage of granular pricing is that clients will not be inclined to allow simple issues to fester until they grow into major problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports given by every staff member to each client. The practice of documenting and organizing service activity allows more efficient service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent has few competitors. Small businesses who utilize freelance service providers or who employ internal support personnel gain when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and productive. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Oxnard, California company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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