For small office networks located within the state of Pennsylvania, Progent's Microsoft qualified engineers can provide online help and remote troubleshooting to repair your network systems troubles quickly and cost effectively. Progent has acquired enterprise-level skills, advanced software tools, and support knowledge bases to troubleshoot and repair computer network problems without the high cost and delays normally associated with on-site technical service visits.

If your Pennsylvania small business is situated outside of the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local network support options may be limited in technical capability, or not available during urgent situations. This can result in a network environment that is unusable or causing productivity loss due to technical problems persisting for too long. Progentís staff of network professionals average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a large range of technical projects for a varied range of customers. This means you get not just the technical competency needed for the job, but a consultant with demonstrated methods for applying those skills to provide affordable network solutions.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN customized for your environment, providing your business a WLAN that delivers the reception, speed, load-handling capability, QoS, data protection, and hand-off ability your business requires. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed on-premises service. Progentís onsite survey includes onsite inspection, spectrum and data protection assessment of your existing WLAN, analysis of your site's floor plans, measuring for RF contention, signal propagation modeling, identification of optimum locations for client-requested Wireless Access Points such as Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a detailed report defining the new WLAN.

World-class Cisco Support from Expert CCIE-certified Engineers
Progent is the leading source of convenient, quick, and affordable access to Cisco CCIE consultants. CCIEs are recognized network experts who earn this prestigious certification only through intense testing by Cisco. CCIEs are able to handle even the most complicated problems associated with network architecture, implementation, troubleshooting, and maintenance. Progentís CCIE professionals cooperate intimately with Cisco in-house staff in identifying issues with Cisco's IOS platform and devising workarounds or obtaining patches to resolve anomalies. Progent offers quick access to a CCIE by phone so you are able to receive instant help for tough network troubles that are affecting worker efficiency but are outside the expertise of your local IT support providers.

Planning Consulting Support for SharePoint 2013
Progent has been providing SharePoint consulting services since the first SharePoint product was released more than a a dozen years, and Progent has the scope of IT knowledge to assist organizations of any size to plan and carry out a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consultants can assist you to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from older releases of SharePoint or from another collaboration solution; decide if an in-house, Cloud-based or hybrid deployment is best suited for your company; and pick the right edition of SharePoint 2013 for your purposes. Progent offers full project management support or can assist in individual jobs related to your SharePoint 2013 migration.

MySQL Application Programming and DBA Support
Progent's MySQL application programmers, database architects, and DBAs can provide affordable online database administration or application development services and can assist organizations of all sizes to configure and support MySQL within a reliable network environment that offers high levels of performance, scalability, and security. Progent also has proven skill helping companies migrate applications from Oracle to MySQL.

NetApp SAN Storage Solutions
Progent can provide enterprise clients remote or on-premises NetApp SAN consulting support for NetApp's complete portfolio of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN solutions supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, transparent updates, storage management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to take care of issues with NetApp SAN environments efficiently following leading practices.

IT Support for Small Governments and School Districts
Progent has extensive experience delivering a broad range of remote network support and urgent repair services to local governments and schools across the U.S. Progent is among the pioneers in providing advanced remote network support and has delivered network support to organizations in every state. Progent's remote network support for local governments saves travel costs and solves issues more quickly than onsite support.

ProSight DPS Managed Backup
ProSight Data Protection Services automated backup offers small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about Progent's entire ProSight family of low-cost network monitoring and management services for small and mid-size businesses.

Design and Configuration Consulting for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants offer Aironet wireless AP configuration support and Cisco wireless controller integration so you can benefit from the IEEE 802.11ac Wave 2 WiFi specification to get three times the performance for your Wi-Fi network while extending the coverage area.

64-bit Processing Upgrade Support Services
Progentís 64-bit upgrade support specialists can help you to update your application servers and workstations efficiently from 32 bits to 64 bits. Progent can help you to calculate the costs and benefits of moving to 64-bit processing, plan an economical upgrade strategy that minimizes operational interruptions, and provide timely online help to assist your organization to configure 64-bit software and application software on your current computers. Progent's Microsoft-certified engineers can help your company to install the 64-bit versions of Microsoft products such as Windows Server, Exchange Server, Microsoft Windows 10, and Microsoft Office Excel.

Design, Integration and Troubleshooting Services for System center 2012
Progent's Microsoft System Center 2012 consulting experts have over 15 years of experience deploying, maintaining and fixing the key components included with Microsoft System Center and can help your organization to plan, deploy, manage, and fix your Microsoft System Center 2012 R2 solution to optimize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent also can provide System Center 2016 upgrade planning and support to assist you to move to the current edition of Microsoft System Center from an earlier release or from a third-party IT management platform to deliver the benefits of best-in-class deployment, centralized management, security and compliance, plus infrastructure and application performance monitoring.

Stealth Penetration Testing
Stealth intrusion testing is an important part of any overall IT system security strategy. Progentís security professionals can perform thorough stealth intrusion security checks without the knowledge of your organization's internal IT staff. Stealth penetration testing shows whether current security monitoring tools such as intrusion incident warnings and event log monitoring are correctly configured and actively observed.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.

Wireless IP Phone Integration and Troubleshooting
Successful integration of Cisco's wireless IP phones typically demands that you configure and optimize many components of your wireless infrastructure including access points, routers, wireless LAN controllers, and management tools. Progent's Cisco wireless IP phone configuration experts offer remote and on-premises support to help you build and administer a Cisco wireless VoIP phone deployment by delivering integration services that range from debugging the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.

Responsiveness of Progent's Technical Response Center for Remote Technical Support
Progent's Technical Response Center is committed to providing the highest level of remote computer support possible for both urgent and standard issues. For urgent issues that affect many users, vital personnel, or a mission-critical program, the Technical Response Center can respond within an hour. For standard issues, the TRC is committed to respond within two hours. Regardless of criticality, your ticket will be generated promptly and accurately, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you regarding each corrected issue to confirm you are comfortable with the resolution and willing to close out the trouble ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

Talk to a Progent Computer Consultant
To learn how you can get in touch with a Progent computer support expert for online or onsite support in , phone 1-800-993-9400 or go to Online Network Help.

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