For business network systems located in the state of Pennsylvania, Progent's Microsoft and Cisco qualified engineers can provide remote phone assistance and remote troubleshooting to resolve your computer network issues quickly and cost effectively. Progent has developed enterprise-level skills, sophisticated utilities, and support databases to diagnose and fix computer network problems while avoiding the cost and time delays normally associated with onsite technical service dispatches.

If your Pennsylvania small business is located outside of the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local network support options may be limited in expertise, or not available during urgent situations. This can result in a network that is unstable or causing wasted time due to technical issues continuing for too long. Progentís team of expert network engineers average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a diverse range of customers. This means you get not just the technical competency needed for the job, but an expert with proven methods for applying those skills to assist with excellent network solutions.

ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out about Progent's ProSight suite of managed services for small organizations.

Oracle Administration Services and Software Programming
Progent can provide online access to an Oracle expert for Oracle database administration support or an Oracle application programmer. Progent can assist you to create effective mechanisms for key Oracle DBA activities such as database tuning, backup and restore processes, and information security, or mentor your IT personnel to use industry leading practices for streamlining various administration tasks. Progent can also provide the services of a PL/SQL developer to help your company to build, tune, troubleshoot, or port Oracle programs that can range from forms to data-driven web sites. Progent has experience using SQL Developer, SQL *Plus, and JDeveloper tools and can help you to optimize existing SQL code by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

Temporary CIO Services
Progent can supply companies with an IT management professional who can serve as a part-time CIO. This experienced IT executive can offer strategic direction to help you to deploy sensible IT products to enhance business processes so they align more closely with your corporate objectives. Your business can create and install a well conceived information technology strategy without incurring the cost of a full-time senior IT executive. Key services Progent's part-time Chief Information Officer can carry out include strategic planning, planning IT budgets, developing and tracking models for TCO, analyzing business processes, reviewing contracts with vendors, defining security standards, monitoring service level agreements, automating data center management, patch control, IT asset documentation management, and disaster recovery/business continuity planning.

Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Certified Partner, each Progent consultant has access to the technology and educational resources needed to provide the best information technology support available. Progent's network outsourcing, Contact Center, Office 365 integration expertise, and application development services allow small and midsize business customers to benefit from the broad array of skills associated with the IT departments of big enterprises without the significant expense and distraction of building and managing a self-sufficient in-house IT team.

Disaster Recovery/Business Continuity Planning Support Services
Progent offers advanced online expertise for disaster recovery/business continuity planning, testing, and education to assist your company to prepare for potential catastrophes, reduce service disruption for your essential network functions, eliminate lost information, and meet regulatory mandates and business requirements. Progent's business continuity experts can work closely with your management and network administration group to provide risk and business impact analysis, define dependencies, specify human and physical resources needed to operate your organization, determine key network functions and define acceptable restoration times, qualify hot backup centers, set up secure remote connectivity for key workers, implement notification mechanisms and assign duties for personnel, document a comprehensive recovery plan, and train management and technical staff to execute your agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's Azure cloud.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

Consulting and Support Expertise for System Center 2012 Operations Manager
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consultants have over a decade of background planning, deploying, enhancing and fixing System Center Operations Manager solutions and offer organizations of any size expert remote or onsite consulting support for SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to monitor your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs according to industry best practices for monitoring network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or on-premises technical support to help you to fix serious problems uncovered by System Center 2012 Operations Manager. Progent can also provide Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services to assist your organization to upgrade smoothly from SCOM 2012 to SCOM 2016.

Expert Support for Systems at Colocation Sites
There are several hundred enterprise-level colocation centers in Northern California and larger metropolitan areas throughout the United States, and Progent's colocation expert consultants can improve your systemís fault tolerance and performance by helping you select a remote data center facility that meets the specific needs of your organization such as geographic proximity, size, connectivity, affordability, and extra additional features and services. Progentís colocation center support services are designed for businesses with hardware located at co-location hosting sites and in need of on-demand on-premises assistance at the co-location facility as well as remote support from Microsoft and Cisco qualified experts. Progent offers a selection of colo center support services such as network topology analysis, Windows and Linux server integration and support, tech support for server and telecommunications infrastructure, development and installation of non-stop systems, defining and deploying layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and creating fault tolerant server and storage clustering systems.

Web Development Consulting
If you want to spruce up your company web, create internal Webs for functions such as HR or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven web applications, Progent can provide talented and seasoned web architects and developers. Progent's experts can also help you to host your web environment by designing and managing a secure, robust server and communications environment featuring remote and wireless access. Services available through Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and one-on-one training for leading web authoring tools. For database-driven web applications, Progent offers the expertise of certified Microsoft SQL Server programmers, Oracle programmers and database administrators, and MySQL experts.

Azure Planning and Integration Consulting Services
Progent's Microsoft Azure cloud planning and integration consultants can help you with every phase of Azure cloud integration such as requirements definition, prerequisites assessment, solution architecture, pre-production testing, implementation, centralized administration, performance tuning, software license controls, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can help you to set up and debug firewalls and VPN tunnels so your clients can safely connect to Azure resources, and Progent's Microsoft-certified consultants can assist you set up key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help you to set up a hybrid environment that transparently combines on-premises datacenters with Azure services.

Talk to a Progent Network Consultant
To see how you can access a Progent computer support expert for remote or on-premises expertise in , phone 1-800-993-9400 or go to Remote Computer Help.

© 2002- 2019 Progent Corporation. All rights reserved.