Pennsylvania Network System Consultant for Office Computer Systems: Online Phone Support and Troubleshooting
For small business network systems located in the state of Pennsylvania, Progent's Microsoft certified professionals can provide online support and troubleshooting to repair your network problems fast and cost effectively. Progent has developed world-class expertise, sophisticated tools and support databases to diagnose and resolve network problems without the high cost and delays normally associated with on-site service visits.
If your Pennsylvania company is situated beyond the larger urban areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local computer network support choices may be limited in skills, or unavailable during urgent situations. This results in a computer network that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progent’s team of expert network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a large variety of technical projects for a diverse range of customers. This means you get not just the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to deliver excellent network solutions.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given exclusively to the highest tier of businesses that work closely with Microsoft, have shown IT skills, and have confirmed customer references. Gold Certified Partners must maintain large staffs of Information Technology professionals who have undertaken comprehensive proficiency testing. Microsoft Gold Certified Partners are provided access to exclusive support and training programs from Microsoft and early access to beta software for training and study purposes.
Advanced Remote Access Utilities
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most computer network problems quickly and cost effectively. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support tools, technical personnel, and extensive on-going training.
Best Practices by Expert Consultants
Many organizations located far from areas with plentiful expert consultants resort to unqualified or inexperienced local resources for critical network support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a broad range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
Broad and In-depth Experience with Office Networking
Progent’s team of sixty+ network consultants means customers benefit from the leverage of 800 years of combined experience and shared information base to fix the most troublesome computer problems. Progent has the know-how to identify fixes fast and implement them affordably.
World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most proven experts for designing, architecting, configuring, implementing, and debugging a wide range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.
Easy Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitments, no retainers, and no minimum support time. All consulting time is documented in detail and billed to the actual minutes utilized.
Expert Wireless Consulting and Support
Progent’s Wireless Consulting Services offer small companies a fast, cost effective way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s extensive background both as an integrator and consumer of wireless technology makes it possible to offer expert engineering support for a broad range of wireless applications.
Linux Support and Linux/Windows Integration
If your organization's network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux software on a network that includes Microsoft-based servers, workstations and software, Progent offers full-service IT outsourcing that allows you to concentrate on your area of high-value expertise.
Automated Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your computer network support is proactive rather than reactive. By identifying potential problems before they cause downtime, system monitoring can keep your network environment free of stressful and costly service disruptions.
Custom Software Development
Progent can provide expert software designers and developers for developing custom business applications in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reporting. Progent has deep experience successfully creating both simple and complex application development projects for companies of all sizes.
24 by 7 Support for Maximum Network Uptime
For companies with mission-critical computer applications, Progent offers online support services on a 24x7 basis. Added to Progent's automated 24x7 network server monitoring offering, this service can help promote the highest system uptime.
Cost-effective Computer Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with under qualified experience can take many times longer to perform the same job than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly designed or configured IT infrastructure that is unusable can cost a business many times over its’ cost in lost productivity.
Progent’s colocation center support services are designed for companies with equipment housed at IDCs or data center colocation hosting sites and requiring on-demand in-person assistance at the co-location site as well as off-site support from Microsoft and Cisco certified professionals. Progent provides a complete array of data center and IDC and collocation support services such as system topology evaluation, Windows and Linux server installation and maintenance, troubleshooting for server and communications networking, development and installation of fault tolerant systems, defining and deploying layered security defenses, firewall configuration and support, designing load balancing environments, and planning high-availability server and storage clustering configurations.
Progent provides Microsoft Windows Cluster Server consulting to help your company utilize high availability server clusters that can provide 24x7 uptime. Clustered Windows servers for non-stop networks include Windows Cluster Server, SQL Cluster, and Exchange Cluster. By showing you how too create high availability clustered server solutions around Microsoft Windows Server 2003 Cluster, Progent’s certified Windows engineers make sure that your fault-tolerant server clusters are configured to optimize the business advantage of your information network.
If your company operates a Solaris environment or a mixed-platform network, Progent's CISM and ISSAP-qualified security specialists can assist your whole enterprise in a wide range of security areas such as security management procedures, security architecture and models, connection management systems and methodology, software development security, operations security, physical security, telecommunications, infrastructure and Internet security, and disaster recovery preparedness. CISM and CISSP define the fundamental competencies and worldwide standards of knowledge that network security professionals are required to possess. These certification offer IT management the assurance that consultants who have earned their CISM, CISSP or ISSAP certification have the background and theory to offer world-class security support and engineering help.
Progent is seeking to find staff-level, results-driven Microsoft accredited engineers with Microsoft Certified Systems Engineer certification; Cisco accredited system consultants who have Cisco CCDP or CCIE credentials; security consultants with CISSP or CISA or comparable security certification; and advanced system architecture consultants with experience in mobile access, wireless connectivity, high availability, disaster recovery, data preservation, and server virtualization. Progent also is looking for professionals to join our team of help desk support technicians and remote troubleshooting professionals. In addition, Progent is seeking talented administrators able to operate productively in Progent's fast-paced, virtual office culture.
The sophistication and connectivity demands of Microsoft Windows Servers requires an IT consulting team with practical experience and in-depth knowledge in planning and building seamless, end-to-end business technology solutions. The background of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft technology, assures you success deploying Windows Server 2003 and Windows Server 2000 to align closely with your strategic objectives. Progent’s IT services can help you with designing, deploying, managing, and troubleshooting Windows Server solutions that increase the productivity of your IT network. Progent’s consultants can help you with Windows 2003 Server, Windows 2000 Server, or Windows NT Server so they effectively support Windows Vista and other clients.
Nagios and MRTG are useful, Open Source monitoring utilities that operate under the Linux OS and can be used to analyze UNIX networks, MS Windows systems, or mixed-OS networks where Linux and Windows coexist. The Nagios monitor allows network managers to track network services such as SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher allows you to track the traffic through SNMP network devices including processors, routers, and switches. Progent's system monitoring consultants can assist you to utilize both these programs to streamline and troubleshoot your system.
Progent can help you plan and implement a smooth migration to Great Plains so that you preserve your data, improve your security, modernize your management reporting, take full advantage of Microsoft Office support, and minimize business interruption by designing and following a smart migration plan. Progent can also help train new Microsoft Dynamics Great Plains users so you don't waste productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to create custom line-of-business software and eCommerce programs that integrate seamlessly with Microsoft Dynamics Great Plains.
If your office network combines Linux-based products technology with MS Windows, Progent can show you how to integrate your computers into a unified environment that permits all your OS platforms to coexist for easy management, seamless dataflow, high availability, enhanced performance, and strong protection. Progent's Linux and Microsoft Windows integration assistance offerings include network architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online network help and repair, on-site technical support, and help desk services.
Progent offers access to Cisco switches experts to provide seasoned network planning and support services for information networks built on Cisco switching products. Cisco switches offer exceptional QoS to help ensure that network traffic is classified and prioritized, and that congestion is avoided. Configuration of QoS for a Cisco switch is greatly simplified through automatic QoS, a feature that detects Cisco IP phones and automatically programs the switch for the necessary sorting and egress queuing. This optimizes data prioritization and system throughput without requiring your IT staff to design a complicated switch program. Through the Cisco Catalyst switches for small and medium-sized businesses, Cisco enables customers to realize the full advantages of putting smart services into their IT networks. A Cisco network switch makes it practical to install capabilities that make the network environment consistently available to accommodate real-time needs, expandable to accommodate growth, secure enough to protect sensitive information, and capable of classifying and managing traffic. Progent’s Cisco-certified network professionals can show you how to choose and install a Cisco Ethernet switch to maximize your system's performance and availability.
