For small business networks located throughout the state of Pennsylvania, Progent's Microsoft qualified consultants can deliver online assistance and remote troubleshooting to solve your network problems fast and affordably. Progent has developed world-class skills, software tools, and support knowledge bases to diagnose and repair IT problems while avoiding the cost and time delays associated with onsite service calls.

If your Pennsylvania business is situated outside of the larger urban areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local network systems support options may be limited in skills, or unavailable during a crisis. This can result in a computer network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís team of expert network professionals average more than 10 years of real-world industry experience, in the trenches of IT support, performing a broad range of technical tasks for a varied range of customers. This means you obtain not only the technical expertise needed for the task, but an expert with demonstrated methods for applying that expertise to assist with cost effective network solutions.

Offsite DPM-based Backup Service Package
Remote data backup is key to a serious business continuity solution. Progentís affordably priced Offsite DPM Backup Service Package incorporates the advanced capabilities of Microsoft Data Protection Manager with the state-of-the-art security and availability features of the Herakles co-location center to deliver continual, transparent backup for as much as 2.5TB of critical data from one or several of your Windows-powered servers. Progent's service offering includes all configuration, management, and monitoring needed for a comprehensive offsite backup system.

Eliminate Dependence on an Individual Freelance Consultant
By creating a partnership with a full-service computer support company such as Progent as opposed to a freelance consultant, you are assured timely availability of knowledgeable experts whenever you require them. You do not have to worry that sickness, training, time off, or conflicting priorities with different customers will leave you without support when you have a crisis.

High-level Project Management Consultants
For enterprise clients looking for advanced project management assistance, Progent can provide access to veteran IT experts with decades of experience in IT management, application development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These seasoned IT managers can provide project management skills to assist businesses to adhere to leading practices to make sure development or deployment projects are successfully completed on schedule and on budget.

Microsoft Virtual Desktop Support
Microsoft's desktop virtualization solutions lower the effort needed for network administrators to deploy software programs so they are consistent across an entire workforce, offer the ability to manage rights to critical data, and enable quick deployment of new or updated desktops. In Microsoft Windows Server 2008 R2, the Terminal Services utility has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's new VDI infrastructure that powers RDS simplifies client access, improves performance, strengthens data security, unifies management, and offers an almost transparent user environment. Progent's desktop virtualization engineers can assist you to evaluate the strategic benefits of Microsoft's desktop virtualization technologies, configure pilot and production environments, optimize your network infrastructure to accommodate virtual clients effectively, evaluate and resolve security issues, and educate your network administrators to follow best practices to achieve a fast ROI from desktop virtualization.

Best Practices Followed by Seasoned Engineers
Many businesses situated far from areas with plentiful network engineers resort to poorly trained or unseasoned local resources for critical IT support. This can result in a system that is undependable or inefficient. Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry experience, in the trenches of network support, performing a wide array of technical tasks for a diverse selection of clients. This means that with Progent you receive not just expert technical skills, but an engineer who understands computer industry best practices in applying that knowledge to solve real-world information network issues efficiently and in a consistent fashion.

Amazon Web Services (AWS) Planning and Integration Consulting
Progent's Amazon AWS cloud planning and integration consultants offer cost-effective online consulting to assist businesses to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable cloud storage, and Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design and review, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN connections and can help you deploy all-cloud or hybrid environments that efficiently incorporate Amazon AWS cloud services. Progent offers occasional expertise or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate efficiently to the Amazon AWS cloud platform.

Private Cloud Hosting Services
Progent's Private Cloud Hosting support offers advanced virtual server technology, a world-class data center, plus the technical experience of Progent's Microsoft Gold Certified engineering team to provide small businesses a comprehensive IT outsourcing solution that improves network reliability and protection, eliminates administrative hassle, and cuts costs. Under Progent's Private Cloud Hosting model, the customer retains ownership of the data, the OS platforms, and the software applications. Because the system is virtualized, it can be transported instantly to a new hardware host without lengthy and risky reconfiguration. With Private Cloud hosting, your network is not kept captive to a single hosting service.

Planning and Configuration Consulting for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified wireless consultants can assist your business to migrate to Aironet wireless access points and Cisco Wi-Fi controllers that are compatible with the recently approved IEEE 802.11ac Wi-Fi standard, making it possible to triple the speed for your Wi-Fi LAN while expanding the coverage.

Microsoft Azure Planning and Integration Consulting Services
Progent's Microsoft Azure integration consultants can assist you with any phase of Microsoft Azure integration including needs analysis, prerequisites evaluation, system architecture, pilot testing, implementation, automated management, performance tuning, license controls, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can help your IT staff to set up and troubleshoot firewall appliances and VPN connections so that your users can securely access to Azure services, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist you to set up a hybrid environment that seamlessly integrates on-premises datacenters with Azure-based services.

Response Time of Progent's TRC for Remote Computer Support
Progent's Technical Response Center is dedicated to providing the best quality of remote computer support services available for both emergency as well as standard issues. For urgent problems that impact multiple users, vital personnel, or a mission-critical program, the Technical Response Center can respond in one hour or less. For standard issues, the TRC will within two hours. Under any circumstance, your ticket will be generated quickly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will check with you regarding every resolved issue to confirm you are comfortable with the outcome and ready to close the trouble ticket. Learn more about Progent's Technical Response Center Customer Commitment.

Consulting Services for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft Gold-certified SCOM 2012 consultants have more than a decade of background designing, implementing, optimizing and fixing System Center Operations Manager solutions and offer organizations of all sizes advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also help you to install and set up SCOM 2012 management packs according to best practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can provide fast remote or onsite troubleshooting to assist you to fix critical issues uncovered by SCOM 2012.

Exchange 2013 Migration Support
Progent can provide expert Exchange 2013 migration support including ROI analysis, outsourced or co-sourced project management, site prep, cost estimates of new software licenses and hardware required, preparing your Active Directory forest and domains for optimal operation with your Exchange Server 2013 solution, configuring Database Availability Groups that provide HA and resilience to your Exchange mailboxes, system testing at a customer's location or at Progent's testing lab, setting up transitional coexistence of Microsoft Exchange 2013 and previous versions of Exchange Server, installation of the production system, deactivating the old system, and webinar training for client's IT group and end users.

Contact a Progent Computer Consultant
To see how you can contact a Progent network consultant for online or onsite assistance in , call 1-800-993-9400 or go to Online Computer Help.

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