For small office network systems located throughout the state of Pennsylvania, Progent's Microsoft authorized consultants can deliver online support and troubleshooting to solve your network problems quickly and affordably. Progent has developed enterprise-level expertise, sophisticated utilities, and support knowledge bases to identify and resolve IT problems while avoiding the cost and time delays associated with onsite technical service visits.

If your Pennsylvania small business is located outside of the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your nearby computer support choices may be limited in technical capability, or not available during urgent situations. This can result in a network that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of expert network consultants average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a varied range of customers. This means you get not only the technical skills needed for the job, but an expert with proven methods for applying those skills to provide affordable network solutions.

Best Practices Applied by Seasoned Consultants
Many businesses located away from cities with plentiful expert engineers utilize less qualified or unseasoned local consultants for vital network support services. This can produce a network that is unstable or unproductive. Progentís staff of Microsoft and Cisco certified engineers average more than ten years of hands-on industry background, in the trenches of network support, providing an extensive range of information system tasks for a diverse selection of clients. Consequently, with Progent you receive not only high-level network engineering knowledge, but a consultant who follows computer industry leading practices in using that knowledge to solve real-world information network issues efficiently and in a repeatable way.

Planning and Deployment Support for Meraki Cloud-managed Wireless APs
Progent's Meraki wireless AP consultants offer remote and on-premises support services to help organizations of any size to plan, deploy, maintain, expand or repair Wi-Fi networks that include Cisco Meraki APs. Progent can assist you to set up and manage Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco products including switches, ASR routers and ASA firewalls to build a seamless network infrastructure that delivers identical connectivity, performance, security compliance, manageability and availability for wired and wireless users irrespective of their mobility or computing device. (Refer to Meraki switches integration.)

Progent's Consulting Support for SQL Server 2016
SQL Server 2016 offers significant enhancements in performance, scale, data security, availability, mobile computing support, plus integrated business intelligence. New features include PolyBase for processing relational and non-relational files simultaneously for big data applications, R language support, Always Encrypted mode, Mobile Reports, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts can provide online and onsite support to help businesses of all sizes to plan, deploy, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft products such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and SCOM.

Disaster Recovery/Business Continuity Planning Help
Progent's disaster recovery consulting experts can help you design a disaster recovery plan to handle a catastrophic network outage. Progent can show you how to define a complete disaster recovery plan that includes periodic disaster recovery evaluations and drills so that after a disaster happens, you minimize lost productivity. Progent's Microsoft and Cisco-authorized consultants can also help you to build an affordable, zero-downtime network architecture that addresses reliability issues covering a wide array of infrastructure technologies and processes. Progent's business continuity specialists can assist you to prepare for the high-level issues associated with keeping your company running after a catastrophe by taking into account not just information technology concerns but additional problems like notifying key personnel, moving into alternate work space, accessing replacement vehicles, finding substitute employees, and submitting regulatory reports.

Microsoft Project Server Integration
Progent's certified Microsoft Project Server experts offer advanced remote and on-premises support for Microsoft Project Server as well as for all Microsoft platforms that integrate closely with Microsoft Project Server. Consulting services offered by Progent include Microsoft Project Professional and Project Web App set up, SharePoint Server 2013 planning and deployment, SQL Server 2016 integration, SQL Server 2014 support, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance,Office Excel and Office 365 Excel application support, and PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE engineers to help you to optimize your environment to accommodate local, branch, at-home, and mobile users so that they can use Microsoft Project Server to work together securely and efficiently. Progent's certified security experts can help you to adopt and enforce security workflows that protect important business information without interfering with the productive exchange of authorized data.

World-class Cisco Support from Expert CCIE-certified Consultants
Progentís elite team of Cisco certified CCIE network engineers have earned an accreditation reserved for the most accomplished specialists for architecting, configuring, implementing, and debugging a diverse array of Cisco network and interconnectivity products. There are only about seven thousand certified CCIEs worldwide, and attaining this distinction involves comprehensive proof of competency through written exams and hands-on lab demonstrations to ensure that CCIEís can apply knowledge to real-world situations. CCIEís have a fundamental understanding of root networking concepts and protocols that enable quickly crafting multi-vendor solutions.

ZENO Monitoring and Management for IP-based Resources
ZENO is Progentís network monitoring and management subscription service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of all critical IP-based devices that make up your entire network environment. When ZENO detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impair or take down network.

Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultantscan provide advanced online consulting services to help companies of all sizes to integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective hybrid ecosystems that support Windows and Linux systems and applications in hybrid network models that combine local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments and Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging.

Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to plan and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN customized for your facilities, offering you a WLAN that has the reception, performance, capacity, Quality of Service, security, and hand-off capability your business requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive onsite service. Progentís onsite wireless survey includes onsite inspection, spectrum and security audits of your existing wireless network, analysis of your site's floor plans, measuring for RF contention, RF propagation modeling, identification of optimum placement for customer-requested Wireless Access Points including Cisco Aironet access points, Cisco Meraki access points and Apple AirPort equipment, and a detailed document describing the new wireless network.

Progent's Consulting and Development Services for SQL Server 2014
Microsoft SQL Server 2014 includes significant improvements in key areas including performance, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that works transparently across all workloads including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises consulting services such as system design, deployment, management, remediation, and software development expertise to enable businesses of any size to achieve maximum business value from their SQL Server 2014 deployment. If your organization is currently using Microsoft SQL Server 2014, Progent can help your company to carry out a cost-effective transition to SQL Server 2016.

Virtual Server Expertise
Virtual server technologies enable businesses to run multiple virtual machines on one actual processor. Typical usage scenarios for virtualization include hardware efficiency, inexpensive hosts for applications that require outdated OS software, and affordable quarantining of application development or pilot environments from on-line systems. Progent's virtualization technology consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking expertise, VMware vSphere virtual server integration services, and Citrix XenServer virtual server support. Progent can deploy virtual machines to optimize speed, dependability and manageability while at the same time lowering expenses; propose and verify business recovery plans that minimize downtown in the event of a catastrophe; and deliver continuing support, troubleshooting, and consulting services as computer technology evolves.

Wireless IP Phone Solutions
Creating solutions with Cisco's wireless IP phones typically requires that you configure and optimize numerous key pieces of your Wi-Fi environment such as access points, switches, Cisco wireless LAN controllers, and call management tools. Progent's Cisco wireless IP phone configuration and troubleshooting consultants can provide remote and on-premises support to help your organization create and manage a Cisco wireless IP phone solution by providing integration services that can range from troubleshooting the set up of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.

Consulting Services for System Center 2012 Operations Manager
Progent's Microsoft certified SCOM 2012 consulting experts have more than 10 years of background designing, deploying, optimizing and repairing Microsoft SCOM environments and can provide companies of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs according to best practices for tracking network fabric and Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to assist you to fix serious problems detected by Microsoft SCOM 2012.

Complete Documentation of Services
Progent produces complete and meaningful documentation of all service activity to make sure customers donít ever feel ďcaptiveĒ to their IT service company. Progent sends email documentation of services immediately after completion of each service task, and also provides a hard copy along with monthly invoices. Complete IT service documentation makes it easier for customers to transfer to a different service organization or assume more service duties internally. Complete support reporting also give management the visibility needed to evaluate support services and produce better informed network expense projections.

Automated Server Monitoring with System Center Operations Manager
Progent offers a selection of network maintenance packages based on Microsoft System Center Operations Manager. Progent's automated, round-the-clock network monitoring makes your server support proactive rather than reactive. By anticipating potential issues before they cause network disruptions, Progent's automated server monitoring can keep your network environment safe from untimely and expensive service interruptions.

Talk to a Progent Computer Consultant
To learn how to get in touch with a Progent computer consultant for remote or on-premises support in , call 1-800-993-9400 or visit Remote Network Support.














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