For small company computer networks located throughout the state of Pennsylvania, Progent's Microsoft and Cisco qualified consultants can deliver phone help and remote troubleshooting to resolve your network problems fast and cost effectively. Progent has developed enterprise-class expertise, software utilities, and support knowledge bases to troubleshoot and fix IT problems without the expense and time delays normally associated with on-site technical service calls.

If your Pennsylvania organization is situated outside of the larger metro areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local network support choices may be limited in skills, or unavailable during urgent situations. This results in a office network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of network consultants average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a wide range of technical tasks for a extensive range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to provide cost effective network solutions.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified CM, originally known as CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps like Cisco Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco SRST systems for survivability.

Microsoft Exchange Server 2016 Upgrade Support
Progent's certified Microsoft Exchange Server 2016 migration consultants can assist your business in any and all facets of your migration to Microsoft Exchange Server 2016 including designing high availability (HA) architecture for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Consulting Expertise for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager consulting experts can help organizations of any size to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and library resources; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can assist your business to upgrade from an older release of SCVMM or from a third-party virtualization management system, and Progent can show you how you to enhance and repair your current SCVMM 2012 environment to make sure you get maximum business value.

Easy Sign-on and Pricing Structure
Progent has made it simple to become a customer. Progent requests no complex contracts, no minimum commitment, no retainers, and no minimum job fee for services provided during normal working hours. All service time is fully documented and billed to the precise number of minutes utilized. By-the-minute invoicing avoids situations in which customers are charged major dollars for fast fixes. Your company is billed exclusively for the support you get.

Microsoft Desktop Virtualization Consulting Services
Microsoft's virtual desktop solutions lower the work needed for network managers to deploy applications so they are standardized throughout a corporate workforce, offer the ability to manage rights to business information, and enable quick deployment of new or updated workstations. With Microsoft Windows Server 2008 R2, the Terminal Services utility has been enhanced and renamed Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) that powers RDS simplifies desktop access, improves performance, tightens security, centralizes administration, and provides a nearly seamless user environment. Progent's Windows Server 2008 R2 engineers can help you to evaluate the business benefits of Microsoft's virtual desktop solutions, configure test and on-line environments, improve your network infrastructure to accommodate virtual clients effectively, evaluate and remediate security issues, and educate your IT administrators to follow industry best practices to achieve maximum payback from desktop virtualization.

MySQL Database Application Development and DBA Consulting
Progent's MySQL database management specialists offer a selection of economical online support services to assist companies of any size to optimize the strategic benefit of MySQL technology. Expertise offered by Progent for MySQL include DBA services, software development, and MySQL migration help.

Wi-Fi Site Survey
Progentís Wireless Site Survey makes it easy to design and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network customized for your facilities, offering you a WLAN that has the reception, speed, capacity, QoS, security, and hand-off capability your company requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed on-premises service. Progentís onsite wireless survey includes onsite inspection, spectrum and data protection assessment of your current wireless network, analysis of your buildingís floor plans, measuring for RF interference, RF propagation modeling, identification of optimum placement for client-requested WAPs such as Cisco Aironet access points, Meraki access points and Apple AirPort equipment, and a detailed document defining the new WLAN.

Private Cloud Hosting Services
Progent's Private Cloud Hosting support offers advanced virtual server platforms, a world-class data center, plus the support expertise of Progent's Microsoft Gold Certified consulting staff to give small companies a complete IT outsourcing solution that enhances network availability and protection, reduces administrative hassle, and saves money. With Progent's Private Cloud Hosting model, the client owns the data, the operating systems, and the applications. Since the environment is virtualized, it can be moved immediately to a different physical environment without time-consuming and risky reconfiguration. With Private Cloud hosting, your network is not kept hostage to a single hosting provider.

Microsoft Data Protection Manager Consulting Support
Progent's expert Microsoft Data Protection Manager consultants can assist your company to develop an effective disaster recovery plan, design an affordable high-availability network infrastructure, deploy a SCDPM-based backup and restore solution, comprehensively test your system, train your administrative staff or regular service providers how to maintain SCDPM, or provide complete information technology support outsourcing including remote hosting of System Center Data Protection Manager machines in Progent's secure data center.

Linux Consulting and Linux/Windows Integration
If your small business network combines Linux technology with Windows, Progent can assist you to incorporate your servers into an efficient system that permits all your platforms to coexist for simpler administration, seamless data exchange, fault tolerance, high performance, and tight security. If you are writing or testing Linux based-software on a network that incorporates Microsoft Windows-powered servers, desktops, and application software, Progent offers comprehensive outsourcing that frees you to concentrate on your area of expertise.

Deployment Support for Lync Server 2013
Microsoft Lync 2013 allows organizations of any size to build a manageable and secure communications ecosystem that supports the modern BYOD computing model with instant messaging (IM). instant messaging, real-time presence, web meetings with app sharing and whiteboard, and both IP and PSTN telephony enabled for a wide assortment of stationary PCs and handheld devices. Progent's Microsoft-certified Lync 2013 consultants can help your company to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or mixed topology appropriate for your present and future plans, implement Lync Server 2013 so as to speed up your ROI, and provide live webinar and on-premises training to your IT team and users. Progent offers expertise in critical components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync 2013 with popular Microsoft Office and Office 365 apps such as Outlook, Excel and PowerPoint. If your organization are already running Microsoft Lync, Progent's Microsoft Skype for Business Server experts can help you to design and implement out an efficient migration to Skype for Business.

64-bit Processing Upgrade Support Services
Progentís 64-bit migration specialists can help your organization to update your servers and desktop PCs efficiently from 32 to 64 bits. Progent can help your company to calculate the risks and advantages of moving to 64-bit processing, plan an economical upgrade process that minimizes operational interruptions, and deliver responsive online support to assist your company to configure 64-bit operating systems and application software on your existing hardware. Progent's Microsoft certified processing consultants can assist your company to integrate the 64-bit editions of Microsoft products like Windows Server 2008, SQL Server, Windows 7, and Office Excel.

Automated Server Monitoring with System Center Operations Manager
Progent provides a range of network support packages based on Microsoft System Center Operations Manager. Progent's automated, 24x7 network monitoring makes your server management proactive instead of crisis-based. By anticipating emerging problems before they cause system disruptions, Progent's server monitoring can keep your network environment free of stressful and expensive service interruptions.

Design and Configuration Consulting for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified Wi-Fi experts can help your business to migrate to Aironet access points and Cisco wireless controllers that are compatible with the recently approved IEEE 802.11ac Wi-Fi standard, making it possible to triple the speed for your Wi-Fi network while expanding the coverage.

Security Vulnerability Scanning for Small and Mid-size Businesses
Progent offers two low-cost service packages intended to allow small businesses to receive a professional security evaluation from a qualified security engineer. With Progent's External Security Inventory Scan, a security engineer runs an extensive test of your IT infrastructure from outside your company firewall to uncover potential risks in the security profile you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security engineer runs a system scan from a secure computer inside your firewall to uncover your exposure to internal attacks. The two security inventory services are set up and run from a secured external site.

Get in Touch with a Progent Network Consultant
To find out how you can get in touch with a Progent computer consultant for remote or onsite help in , phone 1-800-993-9400 or go to Online Network Support.

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