Professional Online Service for Palm Bay, Florida Networks from Microsoft Certified Consultants
Small companies have traditionally been ignored by major network support organizations. Some small businesses allow themselves to become overly dependent on individual engineers or small support firms who lack the bandwidth or extensive skill sets to react quickly or efficiently to technical crises. Still other small companies resort to giant service firms that employ personnel trained to provide by-the-numbers fixes for ordinary issues but who are missing the background and versatility to deal with the variety of environments and lack of standards typical of small business IT systems.

Progent's time-tested methodology for providing low-cost and effective network service to small companies has made Progent one of the most respected Microsoft-certified network consulting firms in the United States. Progent has delivered remote help to small businesses in every state in the United States (refer to Progent's client testimonials).

For larger companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application design and development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited consultants to help your company to design and execute your cloud computing strategy.

Key Technical Areas Supported by Progent for Office Networks in Palm Bay, Florida
Progent's group of world-class consultants offers assistance for virtually all facets of network systems deployed by companies of any size. Areas supported by Progent in Palm Bay include:

Support Delivery Alternatives Available for Palm Bay, Florida Companies
Progent has a variety of options for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for providing network support services is built on the Help Desk structure common to big IT groups. Progent's Contact Center Support Mechanism promotes fast support, comprehensive service documentation, consistent follow-through, and strict expense control across an array of IT service delivery options that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and repair network problems without the cost or time loss of on-premises service visits. The background of Progent's IT consultants makes it possible to resolve the majority of IT issues rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to address emergency situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn more details about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support experts to give small businesses the best of both worlds: on-premises support technicians when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application developers. The response time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more about why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Helpdesk Services are designed for small and midsize companies who need fast and dependable support from an online Contact Center with effective phone assistance, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Since smaller companies usually have tight IT budgets and can spare little executive bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that business computer systems stay productive. Read more about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small businesses affordable access to world-class consultants who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, high availability network engineering, server virtualization strategies, plus integration, customization and support for small business programs such as accounting, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site relocations and massive system migrations, longer term projects like management reporting software programming and customization, database application programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or emergency response such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher degrees of dependability, protection, and performance than is feasible with the type of internal data center that is practical for the majority of small businesses. Since Progent uses the same data centers that host the gear of some of the planet's biggest information technology organizations, Progent can eliminate the investment in building and maintaining the infrastructure needed for world-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions remain updated, protection and efficiency is continually tracked, and systems and data files are consistently archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's production servers in an environment that not only delivers the top degree of availability and expandability but that is also easy for customers to migrate to another service firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while getting world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed package, can support the mixed- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote consulting to help businesses of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Palm Bay, Florida Small Businesses
Progent's size, scope of technical expertise, and experience with enterprise network support enable small businesses to sidestep the problems associated with over dependence on thinly staffed service organizations or independent engineers.

Teaming with Progent's Experts enables your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For IT services, smaller businesses sometimes depend excessively on individual consultants. Although freelance support engineers have lower expenses than more substantial IT service organizations and can afford to charge apparently smaller fees, they are often spread too thin to react rapidly to critical situations. If a freelance engineer is busy with another client, ill, on travelling, or in training, the absence of replacement staff may require your business to wait for assistance in case of an emergency. The more your company grows, system downtime or problems with critical applications get more costly. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lower output. In addition, when independent consultants encounter new problems, the lack of a big engineering group to count on for help requires them to learn with the meter running while your organization winds up with the bill for their continuing education.

  • Gain Access to Expertise in Complex IT Issues
    The majority of small service organizations or independent engineers who concentrate on small business network consulting are capable of delivering routine solutions but lack the experience to work efficiently with complex IT environments that have mixed operating systems, numerous offices, VoIP implementations, remote workforces, integrated accounting and operational applications, data-driven web sites, and specialized business applications. Progent's experience with global companies and Progent's large staff of experts can be valuable to your small business because big-company environments are by nature complicated, support issues demand thorough understanding of in many technical disciplines, and reaching a high level of robustness, availability, and security calls for enterprise-proven processes.

  • Build a Firm Foundation for Growth
    Small businesses often begin with a network cobbled together on a shoestring budget. Without a proper basis, a sequence of ad hoc repairs often get thrown on top of a tenuous structure. As a business grows, stability and scalability issues can obstruct the success of the business. Such environments require proper evaluation, smart strategic planning, and broad-based experience to upgrade to a network environment that will provide the reliable basis to meet current business requirements and ease downstream growth.

  • Work with Solution Consultants, Not Product Resellers
    Smaller businesses require guidance and education to navigate through an ever more complex maze of IT alternatives offered for enabling business growth and improving productivity. Businesses do not need a network consultant or support firm that tries to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services only. This allows Progent to align consulting support with the genuine needs of customers. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology instead of being driven by the true needs of a customer.

Get in Touch with Progent
In case your Palm Bay, Florida company wants to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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