Professional Online Troubleshooting for Palm Bay, Florida Computer Networks from Microsoft Certified Engineers
Small companies have typically been ignored by large network service firms. Some small companies permit themselves to grow dangerously reliant on freelance consultants or small consulting organizations who don't have the bandwidth or extensive skill sets to respond quickly or efficiently to network crises. Other small businesses turn to mass-market support providers staffed with technicians able to offer by-the-numbers solutions to ordinary issues but who are missing the experience and versatility to handle the variety of configurations and lack of standardization typical of small company information systems.

Progent's time-tested methodology for delivering affordable and successful technical service to small businesses has made Progent one of the most respected Microsoft IT service organizations in the country. Progent has delivered remote support to companies in every state in the U.S. and offers onsite help in almost all zip codes.

For larger businesses, Progent offers co-sourcing services to supplement the skills of your in-house IT service group. Co-sourcing can cut costs and help meet schedules for big IT initiatives like software development, disaster recover/business continuity planning, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide the services of certified consultants to help your business to plan and execute your cloud strategy.

Core Products and Technologies Serviced by Progent for Business Networks in Palm Bay, Florida
Progent provides the support of certified consultants for all facets of network technology found in small companies and local governments. Products and technologies supported by Progent's consultants include:

Service Delivery Options for Palm Bay, Florida Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for providing network support is based on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Help Desk Service Model ensures rapid support, thorough activity documentation, dependable follow-through, and strict cost control for an array of network support delivery modes that include remote troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help clients to troubleshoot and repair network issues without the expense or time loss of on-premises support calls. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for new clients to accommodate emergency network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote support experts to give small companies the optimal solution: onsite support technicians when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for on-site service calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how to register for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Services are intended for all companies who require fast and dependable support from a professional Helpdesk with effective telephone support, remote repair capability, and sufficient technical strength for all needed escalation. Because small and midsize businesses usually have limited information technology budgets and can provide scant management attention for handling network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that business information systems stay productive. Learn more details about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, non-stop network consulting, server virtualization solutions, plus configuration, programming and training for small business applications including accounting, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as site relocations and massive system upgrades, longer term projects such as management information application programming and support, relational database application programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency services such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of reliability, protection, and performance than is possible using the class of on-site data center that is practical for the majority of small companies. Because Progent uses the same data centers that support the gear of some of the world's largest information technology organizations, Progent can save you the investment in creating and managing the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and revisions stay current, security and performance is continually monitored, and systems are consistently archived and available for complete and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's production servers in an environment that not only provides the top degree of dependability and expandability but that is also simple for clients to transfer to another support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is built around tested virtual server technologies that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, system support, and IT management while getting world-class dependability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can support the multi- platform and loosely standardized environments typical of small businesses, and retains ownership of the software licenses in the client's possession so that migrating to a new virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting services to help businesses of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to provide centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure products such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of network protection and can help with complex security programs such as SIEM solutions to help enterprises meet industry guidelines and statutory mandates for network data protection and incident reporting.

The breadth and size of Progent's consulting team offer a unique array of advantages to companies trying to maximize the business value of their information network within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry background, in the trenches of IT support, performing a broad variety of technical projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just world-class technical capability, but also a consultant with proven approaches for repairing actual IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for remote service and in-person visits by the minute. As a result, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no registration charge and asks no retainer for support services provided during regular business hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major bills for fast solutions. Another advantage of granular pricing is that you will be less tempted to permit minor problems to stay unaddressed until they grow into big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to every customer. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small companies who utilize independent consultants or who maintain internal support personnel gain when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and efficient. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Palm Bay, Florida business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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