Quick, Low-cost Online Network Help for Palm Bay, Florida Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-quality IT support to clients who have small-company budgets. Progent has built a unique support system that includes a cost-effective, seamless virtual office infrastructure, sophisticated online troubleshooting technology, a substantial pool of consultants certified in a wide range of technical practice areas, a Help Desk operational structure that promotes efficiency and ensures follow-up, a global group of remote support professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to solving technical issues in the least time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT service personnel. Co-sourcing can save money and help meet schedules for big projects such as application programming, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your company to plan and implement a sensible cloud strategy.

Core Technologies Serviced by Progent for Office Networks in Palm Bay, Florida
Progent offers the support of certified experts for all facets of network technology deployed in small companies and local governments. Technologies serviced by Progent's consultants include:

Service Delivery Options for Palm Bay, Florida Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for providing IT support is built on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive activity records, consistent follow-up, and strict expense control across a range of IT service delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified support experts can assist clients to analyze and repair network problems without the cost or time loss of in-person support visits. The background of Progent's IT engineers makes it possible to handle the majority of network problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration process for new clients to accommodate emergency network problems and Progent bills per minute with no sign-up fees or minimums, so you pay only for the assistance you get. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's remote network support expertise.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's online support engineers to give small businesses the optimal solution: in-person service technicians when you require them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for in-person support calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more about how and why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who need fast and reliable support from an online Helpdesk with efficient telephone assistance, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Because small and midsize companies usually have tight information technology budgets and can spare scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that business computer systems are always up and running. Read more about Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security engineering, fault tolerant network consulting, server virtualization solutions, plus configuration, customization and support for small business programs including financials, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as site moves and massive software upgrades, extended initiatives like management reporting software programming and support, relational database application development and administration support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical applications like Exchange and Microsoft SQL to provide small companies with higher levels of availability, security, and recoverability than is feasible with the type of internal data center that is practical for the majority of small companies. Since Progent uses the same data centers that host the equipment of some of the planet's biggest IT companies, Progent can save you the cost of creating and maintaining the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain current, security and performance is continually monitored, and systems and data files are regularly backed up and available for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's production servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is also easy for clients to transfer to another support provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit small businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while getting world-class availability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and retains ownership of the licenses in the customer's hands so that migrating to a different virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced remote consulting to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to block or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Palm Bay, Florida Small Businesses
Progent's size, breadth and depth of technical skill, and familiarity with enterprise IT support enable small and midsize businesses to sidestep the pitfalls related to over reliance on small service organizations or freelance consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT support, small companies often rely excessively on independent engineers. Although freelance service engineers carry lower overhead than more substantial IT service firms and can afford to charge nominally lower rates, freelancers are frequently too overworked to react rapidly to critical network problems. If a freelance consultant is busy with different customer, ill, on vacation, or in training, the lack of replacement personnel may force your business to wait for help in case of an emergency. The more your small business grows, system downtime or problems with critical applications become more costly. The money you thought you were conserving on an independent consultant can be eaten up fast because of lost productivity. In addition, when freelance consultants encounter unfamiliar problems, the unavailability of a large consulting group to count on for assistance forces them to learn in place while your organization ends up with the costs for their continuing training.

  • Gain Access to Expertise in Advanced Information Technology Solutions
    Many small service firms or freelance engineers who concentrate on small company IT consulting may excel at providing connect-the-dots fixes but lack the background to work efficiently with complex IT configurations that have a variety of operating systems, many locations, Voice over IP systems, remote workers, interconnected financial and operational applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large staff of experts can benefit your small business because enterprise environments are characteristically complicated, support problems demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of robustness, availability, and protection calls for enterprise-tested leading practices.

  • Create a Solid Foundation for Growth
    Small businesses typically begin with a network implemented on a shoestring budget. Without a proper basis, a sequence of band-aid repairs commonly get thrown onto of a weak foundation. As a business evolves, reliability and expandability problems can undermine the success of the organization. Such environments require thorough assessment, intelligent business analysis, and in-depth expertise to migrate to a network infrastructure that can act as the solid basis to handle current business requirements and ease downstream expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller businesses need guidance and insight to work through an ever more complex maze of IT options available for accelerating business growth and enhancing efficiency. Businesses do not need an IT consultant or support organization that tries to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This allows Progent to align technical services with the real needs of clients. Combining IT consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined vendor instead of being based on the actual requirements of a customer.

How to Contact Progent
If your Palm Bay, Florida business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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