Quick, Affordable Online Computer Network Troubleshooting for Palm Bay, Florida Small Companies
For more than two decades, Progent has specialized in delivering enterprise-quality computer support to customers with small-company budgets. Progent has built a unique service system that includes a streamlined, tightly connected virtual office infrastructure, custom remote repair technology, a substantial team of engineers accredited in a broad array of IT practice areas, a Help Desk operational model that promotes efficiency and guarantees follow-up, a global team of on-line support experts, in-person support options for the majority of most zip codes in the U.S., and a corporate culture focused on fixing network problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house IT support team. This can cut costs and minimize technical risks for major IT initiatives like software development, business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to accredited experts to help your business to plan and implement a sensible cloud strategy.

Main Products and Technologies Supported by Progent for Businesses in Palm Bay, Florida
Progent offers the support of accredited consultants for all facets of information technology deployed in small companies. Technologies serviced by Progent include:

Service Delivery Options for Palm Bay, Florida Companies
Progent has a selection of options for providing small and midsize companies with cost-effective IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Call Center structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid support, comprehensive service records, consistent follow-up, and tight expense monitoring across a range of IT service delivery options that include remote troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can help clients to troubleshoot and fix network problems without the cost or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based registration procedure for new customers to accommodate emergency network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional information concerning Progent's online network support expertise.

  • Onsite Support
    Progent offers onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote support engineers to give small businesses the ideal combination: onsite support technicians when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The response time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Services are intended for small and midsize companies who require prompt and reliable support from a professional Help Desk Call Center with efficient telephone assistance, online repair tools, and enough technical strength for all needed escalation. Since smaller companies typically have limited information technology budgets and can spare scant management attention for handling network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to make sure that business information networks stay productive. Learn more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security consulting, high availability network consulting, virtual server solutions, plus configuration, customization and training for business software including accounting, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site relocations and massive system migrations, extended projects like business information software development and support, database software development and DBA services, and web design, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system management, or urgent response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host key applications like Exchange and Microsoft SQL Server in order to provide small businesses with greater levels of dependability, security, and performance than is feasible with the type of on-site data center that is practical for the majority of small companies. Because Progent uses the same data centers that host the equipment of many of the world's biggest IT organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain current, security and performance is constantly tracked, and systems are consistently archived and ready for full and prompt recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to a different service provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and IT management while achieving world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can handle the mixed- platform and loosely standardized environments common with small companies, and retains control of the software licenses in the customer's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting to help businesses of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.

Why Progent Is the Smart Alternative for Palm Bay, Florida Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate network support enable small companies to avoid the problems related to excessive reliance on thinly staffed support firms or individual consultants.

Working with Progent enables your business to:

  • Avoid Over Reliance on Freelance Consultants
    For network services, small companies sometimes depend heavily on freelance consultants. Although individual support engineers carry lower overhead than more substantial support organizations and can afford to bill apparently smaller fees, individuals are frequently stretched to far to react rapidly to urgent problems. If a freelance engineer is busy with another client, sick, on travelling, or in class, the lack of replacement staff may force your company to go without assistance in case of an emergency. As your company expands, system unavailability or problems with critical programs become more costly. The money you thought you were conserving on a freelancer can disappear fast due to lower productivity. In addition, when freelance consultants confront new technologies, the unavailability of a large engineering group to depend on for help forces them to train on the job while your business ends up footing the costs for their ongoing training.

  • Gain Access to Expertise in Sophisticated IT Issues
    The majority of small support firms or independent consultants specializing in small company IT consulting may excel at providing routine solutions but don't have the background to work cost-effectively with complicated network infrastructures that have mixed operating systems, multiple locations, VoIP systems, mobile workers, interconnected financial and analytical software, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can benefit your business because big-company environments are characteristically complicated, integration issues require thorough understanding of in many technical areas, and achieving a high degree of robustness, availability, and security requires enterprise-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a series of improvised repairs commonly get piled onto of a tenuous structure. As a business evolves, reliability and scalability issues can undermine the success of the organization. Such networks require proper assessment, intelligent strategic planning, and in-depth expertise to migrate to an IT environment that can provide the reliable basis to handle critical business requirements and ease future expansion.

  • Team with Solution Finders, Not Product Resellers
    Small companies need direction and education to work through an increasingly complicated maze of technology options available for accelerating growth and improving productivity. They do not need an IT engineer or service firm that tries to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise only. This allows Progent to align consulting support with the real needs of customers. Mixing IT support and product selling can lead to a situation where the recommended solution is built around a preselected technology rather than being based on the actual needs of a customer.

Contact Progent
If your Palm Bay, Florida company needs to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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