Affordable Computer Tech Support from Microsoft Qualified Experts for Businesses in Palmdale, CA
By delivering world-class know-how whenever you require it, providing specialized expertise for key business applications, providing innovative services like virtual server hosting, billing only for services you receive, and charging no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your It network and reduce service expenses. Progent understands that network security, reliability, and performance are as important to small businesses as to major corporations but that small organizations don't have the leverage to spend aggressively in computer networks and in-house service staffs. Progent's basic competitive advantage is that no IT consulting firm can equal Progent's capability to provide the network support your company needs whenever you need it and at a cost you can justify.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal IT support personnel. This can reduce expenses and help meet schedules for big projects like application design and development, business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified experts to assist your business to design and execute a sensible cloud computing strategy.

Main IT Areas Supported by Progent for Palmdale, California Office Networks
As a Microsoft-certified Partner consulting firm with a large team of Cisco certified CCIE network consultants and Apple Computer certified engineers, Progent offers emergency assistance and low-cost online consulting to Palmdale, CA businesses for a wide array of information technologies such as:

Service Delivery Alternatives for Palmdale, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for providing computer support services is based on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Support Model ensures rapid response, comprehensive activity documentation, reliable follow-up, and strict expense control across an array of network service delivery alternatives that include online repairs, on-premises support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises support visits. The background of Progent's IT consultants makes it possible to handle the majority of IT issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration procedure for new clients to address emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn more information concerning Progent's remote network support services.

  • Onsite Support
    Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support experts to give small and midsize businesses the optimal solution: on-premises support technicians when you require them as well as the remote help of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The wait time for on-site support calls is typically under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who require prompt and dependable access to an online Contact Center with effective telephone support, online repair capability, and enough technical strength for all needed escalation. Because smaller companies usually are constrained by limited information technology funds and can spare little management bandwidth for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that small business information systems are always up and running. Learn more about Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small companies affordable availability of world-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, high availability network design, virtual server solutions, plus configuration, customization and support for small business programs including financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as site moves and major system migrations, extended initiatives such as management information software programming and customization, relational database application programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent can host key applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher degrees of reliability, security, and performance than is possible using the class of in-house data center that is practical for most small organizations. Since Progent utilizes the same data centers that support the gear of many of the world's largest information technology companies, Progent can save you the expense of building and maintaining the systems required for world-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and service packs stay updated, protection and performance is continually monitored, and systems and data files are consistently archived and ready for full and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of dependability and scalability but that is also simple for clients to migrate to another service provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit companies with mixed networks to benefit significantly on the costs of hardware, infrastructure support, and IT management while achieving world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can support the mixed- OS and non- standardized environments typical of smaller companies, and retains ownership of the software in the customer's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote support services to help businesses of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly from a ransomware attack. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide perspective on system protection and can assist with advanced security programs like SIEM solutions to help enterprises comply with industry standards and government mandates for IT information protection and reporting.

The breadth and depth of Progent's consulting staff bring a powerful array of benefits to customers trying to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, in the trenches of network service, performing a wide variety of IT projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for fixing real-world IT problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with major bills for quick solutions. Another benefit of granular billing is that you will be less tempted to allow minor issues to fester until they grow into major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports given by every consultant to every client. The discipline of detailing and archiving support activity results in more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Small businesses who utilize independent consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Palmdale, California company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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