Low-cost Network Troubleshooting from Microsoft and Cisco Certified Experts for Companies in Palmdale, CA
By offering professional know-how when you require it, providing specialized expertise for critical business applications, providing innovative services like virtual server hosting, invoicing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent allows you to maximize the competitive value of your It system and minimize service costs. Progent recognizes that information system protection, reliability, and efficiency are as important to small businesses as to large corporations but that smaller companies don't have the economy of scale to invest heavily in computer technology and internal support staffs. Progent's basic competitive advantage is that no IT support firm can match Progent's capability to provide the network support your company needs when you require it and at prices you can afford.

For larger businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal IT support personnel. Co-sourcing can save money and minimize technical risks for major projects such as software design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified consultants to assist your business to plan and execute your cloud strategy.

Main Technical Areas Serviced by Progent for Palmdale, California Business Networks
As a Microsoft Certified Gold Partner consulting company that maintains a world-class group of Cisco qualified CCIE network infrastructure consultants and Apple Computer certified engineers, Progent provides emergency troubleshooting and low-cost remote consulting to Palmdale, CA small businesses for a broad array of information technologies such as:

Support Delivery Options Available for Palmdale, California Companies
Progent has a variety of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing network support is based on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Service Model promotes rapid response, comprehensive service documentation, reliable follow-up, and tight expense monitoring across an array of IT support delivery modes that include remote repairs, onsite support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and repair network issues without the cost or time loss of on-premises service visits. The experience of Progent's network engineers allows them to resolve most IT issues quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time customers to address emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn additional information about Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to give small businesses the best of both worlds: onsite service professionals when you require them as well as the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The response time for on-site service visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who need prompt and dependable access to a professional Help Desk Call Center with effective phone assistance, online troubleshooting capability, and enough technical strength for all needed problem escalation. Since smaller businesses usually have tight IT budgets and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Services could be the most efficient option to make sure that business information networks are always productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network protection engineering, fault tolerant network consulting, server virtualization strategies, plus configuration, customization and training for small business applications such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and major software upgrades, extended initiatives like management analytics software development and support, relational database software programming and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of reliability, security, and performance than is possible using the class of on-site data center that is achievable for the majority of small and midsize companies. Since Progent utilizes the same facilities that support the gear of some of the world's biggest IT companies, Progent can save you the investment in building and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs remain current, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and prompt restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and scalability but that is also simple for customers to transfer to another support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit small businesses with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting world-class availability and an unparalleled level of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can handle the multi- OS and loosely standardized networks typical of smaller businesses, and retains control of the software in the customer's hands so that moving to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide expert remote consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine local resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

Why Progent Offers the Smart Alternative for Palmdale, California Small Businesses
Progent's size, depth of technical expertise, and familiarity with enterprise IT support allow small and midsize businesses to avoid the problems associated with excessive dependence on thinly staffed service firms or independent engineers.

Teaming with Progent allows your company to:

  • Prevent Over Dependence on Freelance Consultants
    For IT support, small companies sometimes depend excessively on freelance consultants. Although individual service providers carry lower overhead than more substantial support firms and can afford to bill nominally lower rates, individuals are frequently stretched to far to respond quickly to urgent problems. If an independent engineer is busy with different client, ill, on vacation, or in training, the absence of replacement personnel may require your business to go without assistance during an emergency. The more your small business expands, network unavailability or problems with critical programs become more expensive. The dollars you believed you were saving on an independent consultant can be eaten up quickly because of lower output. Also, when freelance consultants encounter new problems, the unavailability of a large engineering team to depend on for help forces them to train with the meter running while your company winds up footing the bill for their continuing education.

  • Gain Access to Expertise in Advanced Information Technology Issues
    The majority of smaller service firms or independent engineers focused on small business IT support may excel at delivering routine solutions but lack the seasoning to deal cost-effectively with complex network environments that have mixed operating systems, numerous offices, Voice over IP systems, mobile clients, integrated financial and analytical software, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can benefit your company because enterprise environments are by nature complex, integration issues require thorough understanding of in many technical areas, and reaching an acceptable level of robustness, reliability, and protection requires enterprise-tested leading practices.

  • Create a Firm Foundation for Growth
    Small companies often begin with a network cobbled together on a tight budget. Lacking a proper basis, a series of band-aid repairs often get tossed onto of a weak structure. As a business grows, stability and scalability problems can obstruct the success of the organization. Such networks require thorough assessment, smart business planning, and broad-based expertise to migrate to a network environment that can act as the reliable basis to handle critical business requirements and ease future growth.

  • Work with Solution Providers, Not Product Resellers
    Smaller companies need direction and education to work through an increasingly complex array of technology alternatives available for enabling growth and enhancing efficiency. Businesses do not need a network engineer or service organization that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services only. This permits Progent to align technical support services with the genuine interests of customers. Mixing IT support and product selling can lead to a conflict where the recommended solution is based on a preselected technology rather than being driven by the actual needs of a small business.

How to Contact Progent
If your Palmdale, California business needs to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.