Immediate, Low-cost Remote Network Help for Palmdale, California Small Businesses
For over two decades, Progent has focused on delivering enterprise-quality IT support services to clients who have small-company IT budgets. Progent has developed a powerful support solution that includes a low-overhead, tightly connected virtual office network, custom remote repair tools, a substantial team of consultants certified in a wide range of IT disciplines, a Help Desk operational structure that promotes responsiveness and guarantees follow-through, a worldwide group of remote troubleshooting professionals, on-site support options for the majority of most zip codes in the U.S., and a company ethos focused on fixing technical problems in the shortest time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT support personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application programming, disaster recovery planning, security audits, office consolidations, or software migrations.

Progent can in addition offer the services of accredited consultants to help your company to plan and execute your cloud computing strategy.

Core Technologies Serviced by Progent for Business Networks in Palmdale, California
Progent's national team of certified support professionals provides help for virtually all facets of network systems used by organizations of all sizes. Practice areas supported by Progent in and around Palmdale include:

Support Delivery Alternatives for Palmdale, California Companies
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Helpdesk Support Mechanism ensures fast response, thorough service documentation, dependable follow-through, and tight expense monitoring across an array of IT support delivery options that include online troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can help clients to troubleshoot and fix network problems without the expense or delay of in-person support calls. The background of Progent's network consultants allows them to resolve the majority of IT issues rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new customers to accommodate emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more details about Progent's online computer support services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service engineers to give small companies the optimal solution: on-premises support technicians when you require them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The response time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more details concerning why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize companies who need prompt and dependable support from an online Helpdesk with effective phone support, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Since smaller companies typically have limited information technology funds and can spare scant executive bandwidth for dealing with IT support, Progent's Help Desk Call Center Services can be the most efficient option to ensure that small business information systems are always productive. Read more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small companies affordable access to world-class IT professionals who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, high availability network engineering, virtualization strategies, plus configuration, programming and training for small business programs such as financials, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as site moves and massive software migrations, longer term initiatives such as business information software programming and customization, database application development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system management, or emergency services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host mission-critical applications such as Exchange and SQL Server in order to provide small companies with higher levels of dependability, protection, and performance than is possible using the class of on-site data center that is achievable for most small businesses. Since Progent uses the same facilities that support the equipment of some of the planet's largest IT companies, Progent can eliminate the investment in building and maintaining the systems needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions stay updated, protection and performance is continually tracked, and systems are consistently backed up and ready for full and rapid restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's production servers in an environment that not only delivers the top level of dependability and expandability but that is in addition convenient for clients to migrate to another support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that permit businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system support, and IT administration while achieving enterprise-class dependability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can support the multi- OS and loosely standardized environments typical of small companies, and retains control of the software licenses in the customer's hands so that moving to a new virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote consulting support to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent offers a selection of affordable, set-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as IPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS managed backup and recovery.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of infrastructure products such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on network security and can help with complex security programs such as SIEM solutions to help enterprises meet industry standards and government regulations for network information security and incident reporting.

The scope and size of Progent's engineering staff offer a unique set of benefits to customers trying to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the front lines of IT support, performing a wide variety of IT tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for fixing real-world IT problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for online support and on-premises visits per minute. Consequently, you owe only for received support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services provided during regular business hours. Many service firms impose large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids major bills for fast repairs. Another benefit of by-the-minute invoicing is that customers will not be inclined to permit less critical issues to fester until they grow into big problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support firms who offer scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by each consultant to each client. The discipline of detailing and organizing support activity allows more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small businesses who work with independent consultants or who maintain in-house IT staffs gain when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
In case your Palmdale, California business needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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