Low-cost Network Support from Microsoft Certified Consultants for Companies in Palmdale, CA
By offering world-class support whenever you need it, providing specialized expertise for key applications, offering innovative services such as virtual server hosting, billing solely for services delivered, and charging no sign-up or retainer fees for standard services, Progent allows you to maximize the competitive value of your information system and reduce service costs. Progent recognizes that network security, dependability, and performance are just as important to small businesses as to large corporations but that small companies lack the leverage to invest heavily in information technology and internal support staffs. Progent's fundamental competitive advantage is that no network support firm can equal Progent's capability to deliver the IT support expertise your company needs when you need it and at prices you can justify.

For mid-size and large companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal IT support personnel. This can cut costs and minimize technical risks for big IT initiatives such as software development, disaster recovery planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your business to plan and execute a sensible cloud computing strategy.

Popular Technologies Supported by Progent for Business Networks in Palmdale, California
Progent's nationwide team of industry certified experts provides assistance for virtually all aspects of information technology deployed by businesses of all sizes. Practice areas supported by Progent in Palmdale include:

Service Delivery Options Available for Palmdale, California Companies
Progent offers a variety of alternatives for providing small companies with affordable IT services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering computer support services is built on the Call Center operational structure common to big IT groups. Progent's Help Desk Service Model ensures rapid response, thorough activity records, dependable follow-up, and tight cost control across a range of IT support delivery options that include remote repairs, in-person support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person service visits. The background of Progent's IT consultants makes it possible to resolve most IT problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup procedure for first-time clients to address emergency situations and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's remote computer support expertise.

  • Onsite Service
    Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's online support engineers to give small and midsize businesses the best of both worlds: hands-on support professionals when you require them plus the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for on-site support calls is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning how to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for all businesses and local governments who require prompt and reliable support from an online Help Desk with efficient phone assistance, online troubleshooting capability, and sufficient technical strength for full escalation. Since smaller companies typically have limited IT budgets and can spare scant management attention for handling IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that business information networks are always up and running. Learn more details about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable access to world-class consultants who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security engineering, high availability network design, virtual server strategies, plus integration, customization and support for small business software including accounting, operations, management reporting, sales automation, and office productivity packages. Progent can help with short-term projects including site moves and massive software migrations, longer term initiatives like business information application programming and support, relational database application programming and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host vital business applications such as Exchange and Microsoft SQL in order to provide small companies with higher levels of dependability, security, and performance than is feasible using the class of internal data center that is achievable for the majority of small and midsize companies. Because Progent uses the same facilities that support the gear of many of the planet's biggest IT organizations, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and revisions remain updated, security and efficiency is constantly monitored, and systems are regularly backed up and ready for complete and rapid restoration. Learn more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's servers in a setting that not only delivers the top level of availability and expandability but that is in addition easy for customers to migrate to a different support provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class availability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can support the mixed- OS and loosely standardized environments typical of small companies, and retains ownership of the software in the client's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced online support to help businesses of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of network technologies such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on system security and can help with advanced security programs like SIEM solutions to help enterprises comply with industry guidelines and government requirements for IT information protection and incident reporting.

The breadth and depth of Progent's consulting staff bring a powerful set of advantages to clients trying to increase the productivity of their information system within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world professional background, at the forefront of network service, executing a wide range of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical skills, but also a consultant with proven methods for fixing real-world IT problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no registration charge and requires no monthly commitment for support services provided during normal business hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids big invoices for fast repairs. Another benefit of granular billing is that customers will be less inclined to allow minor issues to fester until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by each consultant to each customer. The discipline of detailing and organizing service records results in more effective service and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Small companies who utilize independent service providers or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Palmdale, California company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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