Low-cost Computer Tech Support from Microsoft Qualified Consultants for Businesses in Palmdale, CA
By offering professional support when you need it, making available in-depth expertise for critical applications, providing high-value services like virtual data center hosting, billing only for services you receive, and charging no setup fees or retainers for standard services, Progent helps you to increase the business value of your information system and minimize service costs. Progent understands that network security, dependability, and performance are just as critical to small companies as to large enterprises but that small companies don't have the leverage to invest heavily in computer networks and in-house service groups. Progent's fundamental value proposition is that no IT consulting organization can equal Progent's ability to deliver the IT support your business needs when you require it and at prices you can justify.

For larger businesses, Progent can provide co-sourcing support to reinforce the technical skills of your internal IT service team. Co-sourcing can cut costs and minimize technical risks for major projects such as application design and development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your company to plan and execute a sensible cloud computing strategy.

Primary Technical Areas Supported by Progent for Palmdale, California Businesses
As a Microsoft-certified Partner computer support company that maintains a large group of Cisco qualified CCIE networking consultants and Apple Computer accredited consultants, Progent offers emergency assistance and low-cost online consulting to Palmdale, CA businesses for a broad array of computer technologies such as:

Service Delivery Options for Palmdale, California Companies
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering IT support is built on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model ensures rapid response, comprehensive activity records, consistent follow-through, and tight cost control across a range of network service delivery alternatives that include online repairs, on-premises support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can help customers to analyze and fix hardware and software problems without the cost or time loss of on-premises support visits. The background of Progent's IT engineers makes it possible to handle most network problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time customers to address emergency situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's remote computer support services.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online support experts to give small companies the best of both worlds: onsite support technicians when you require them as well as the on-line help of Progent's worldwide team of network engineers, security professionals, and business application programmers. The response time for in-person support calls is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about how to register for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who require prompt and dependable support from a professional Contact Center with effective phone support, online repair tools, and sufficient technical strength for all needed problem escalation. Since smaller companies typically are constrained by tight information technology budgets and can spare little management attention for handling IT support, Progent's Helpdesk Services could be the most efficient option to make sure that small business computer networks are always productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, high availability it system engineering, server virtualization strategies, plus integration, customization and training for business programs including accounting, operations, reporting, sales automation, and productivity software. Progent can help with short-term projects such as office moves and massive system migrations, extended projects such as business information application programming and support, relational database software programming and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host vital applications like Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of reliability, protection, and performance than is possible with the class of on-site data center that is practical for the majority of small businesses. Since Progent uses the same facilities that support the equipment of many of the planet's biggest information technology companies, Progent can save you the cost of building and maintaining the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs remain updated, protection and performance is constantly monitored, and systems and data files are consistently archived and available for complete and rapid restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's servers in a setting that not only provides the top degree of availability and scalability but that is also easy for customers to transfer to a different support provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure support, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can support the multi- platform and loosely standardized networks typical of small businesses, and retains control of the licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online consulting to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Palmdale, California Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate network consulting allow small and midsize companies to avoid the pitfalls associated with over dependence on small support organizations or individual consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For network support, smaller companies often depend excessively on independent engineers. Though individual service providers carry lower overhead than more substantial IT service organizations and can afford to bill nominally lower rates, individuals are frequently too busy to react quickly to critical problems. If a freelance engineer is occupied with another client, ill, on vacation, or in class, the lack of replacement personnel may require your business to go without help in case of a crisis. The more your small business expands, system unavailability or difficulties with line-of-business applications get more costly. The dollars you believed you were saving on a freelancer can evaporate quickly due to lost productivity. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big consulting group to fall back on for help forces them to learn in place while your organization ends up footing the costs for their continuing education.

  • Have Access to Experts in Complex IT Solutions
    The majority of small support firms or independent consultants specializing in small company network consulting may excel at delivering routine fixes but lack the seasoning to work cost-effectively with complicated network infrastructures with mixed platforms, many sites, VoIP implementations, remote workforces, interconnected accounting and operational software, data-driven web sites, and custom business software. Progent's experience with global enterprises and Progent's large staff of experts can benefit your small business because big-company environments are by nature complicated, integration problems require in-depth knowledge in many technical areas, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-proven processes.

  • Create a Firm Foundation for Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a solid basis, a sequence of band-aid repairs commonly get tossed on top of a tenuous foundation. As a business grows, stability and scalability problems can undermine the productivity of the organization. These networks require proper evaluation, intelligent strategic planning, and in-depth expertise to migrate to a network infrastructure that can provide the reliable foundation to meet current business requirements and support downstream expansion.

  • Partner with Solution Providers, Not Product Vendors
    Small businesses require direction and education to navigate through an ever more complex array of IT alternatives offered for accelerating business growth and improving efficiency. They do not need an IT engineer or service organization that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise only. This allows Progent to match technical support services with the genuine needs of customers. Combining IT support and product reselling can lead to a situation where the proposed solution is built around a preselected vendor rather than being driven by the true requirements of a client.

How to Contact Progent
In case your Palmdale, California business wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.