Affordable Computer Support from Microsoft and Cisco Certified Professionals for Businesses in Palo Alto, CA
By delivering professional support when you need it, making available in-depth knowledge for key applications, providing high-value services like virtual data center hosting, invoicing only for help delivered, and charging no setup fees or retainers for standard services, Progent allows you to increase the business value of your It network and cut service costs. Progent recognizes that network protection, dependability, and efficiency are just as critical to small businesses as to large enterprises but that small companies lack the economy of scale to spend aggressively in information technology and internal service groups. Progent's fundamental competitive advantage is that no IT support organization can match Progent's capability to deliver the IT support your company requires when you require it and at a cost you can justify.

For larger businesses, Progent offers co-sourcing support to reinforce the technical skills of your internal network support staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as software programming, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of certified consultants to help your business to design and implement your cloud computing strategy.

Primary IT Areas Supported by Progent for Palo Alto, California Office Networks
A Microsoft-certified Partner IT service company with a large group of Cisco certified CCIE network infrastructure consultants and Apple accredited engineers, Progent offers urgent troubleshooting and affordable remote consulting to Palo Alto, CA businesses for a broad range of information technologies including:

Support Delivery Alternatives Available for Palo Alto, California Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing computer support services is based on the Help Desk operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid support, thorough activity documentation, dependable follow-through, and strict expense monitoring for an array of IT service delivery modes that include remote repairs, onsite support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can assist clients to troubleshoot and repair hardware and software issues without the expense or time loss of in-person support visits. The background of Progent's network consultants allows them to resolve most network problems quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more information concerning Progent's online computer support services.

  • On-site Service
    Progent offers on-site technical support for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to give small companies the optimal solution: onsite support technicians when you require them plus the on-line help of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for in-person support calls is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and reliable access to an online Help Desk with effective phone support, remote troubleshooting tools, and enough technical depth for all needed escalation. Because smaller companies typically are constrained by tight IT funds and can provide little management attention for handling IT support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that small business information systems stay productive. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security engineering, high availability network engineering, virtual server strategies, plus integration, programming and training for small business software such as financials, operations, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects including office moves and major software upgrades, longer term projects such as management reporting application development and support, database software programming and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network management, or emergency response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of availability, security, and recoverability than is feasible with the class of on-site data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest IT organizations, Progent can eliminate the investment in building and maintaining the systems required for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain updated, security and efficiency is constantly tracked, and systems are consistently archived and available for complete and prompt recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's servers in an environment that not only delivers the top level of availability and expandability but that is in addition easy for clients to transfer to another support firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the mixed- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online consulting to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Palo Alto, California Businesses
Progent's size, scope of technical skill, and experience with enterprise network support enable small and midsize companies to sidestep the pitfalls associated with over dependence on small support organizations or individual consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For IT support, small businesses often depend heavily on freelance consultants. Although individual service engineers carry lower expenses than larger support organizations and can afford to bill nominally smaller fees, individuals are occasionally spread too thin to react rapidly to urgent problems. If a freelance consultant is occupied with different client, sick, on travelling, or in training, the lack of backup staff may require your business to wait for help during a crisis. The more your company grows, system unavailability or difficulties with line-of-business applications become more expensive. The money you believed you were saving on an independent consultant can disappear fast due to lower productivity. Also, when independent engineers confront unfamiliar problems, the lack of a big engineering team to depend on for advice forces them to learn with the meter running while your organization ends up footing the costs for their ongoing training.

  • Gain Access to Experts in Complex Information Technology Issues
    The majority of small support organizations or freelance engineers focused on small business IT consulting are capable of delivering routine solutions but don't have the seasoning to work cost-effectively with complicated network configurations with a variety of platforms, numerous sites, VoIP systems, remote workforces, integrated accounting and operational applications, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's large group of specialists can be valuable to your business because big-company networks are inherently complex, support issues demand thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of stability, reliability, and security calls for industry-tested best practices.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Without a carefully designed architecture, a sequence of ad hoc fixes commonly get piled onto of a weak structure. As a company grows, reliability and scalability issues can hinder the productivity of the organization. Such networks need proper assessment, intelligent business analysis, and in-depth expertise to migrate to a network infrastructure that will provide the reliable foundation to meet current business requirements and support future growth.

  • Partner with Solution Finders, Not Product Vendors
    Smaller businesses require direction and insight to navigate through an ever more complex array of technology options available for accelerating growth and improving productivity. Businesses do not need a network engineer or support organization that attempts to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to align technical support services with the real interests of clients. Combining network support and product selling can result in a situation where the recommended solution is based on a preselected vendor instead of being based on the true needs of a client.

Get in Touch with Progent
If your Palo Alto, California business needs to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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