Expert Online Technical Support for Palo Alto, California Networks from Certified Engineers
Small businesses have traditionally been underserved by major network support firms. Some small businesses allow themselves to grow dangerously dependent on individual consultants or small consulting organizations who don't have the size or extensive skill sets to react quickly or efficiently to technical emergencies. Other small businesses turn to giant support providers that employ technicians taught to provide standardized fixes for ordinary issues but who are missing the background and versatility to handle the variety of configurations and lack of standards that characterizes small business information networks.

Progent's time-tested approach to providing low-cost and effective network service to small businesses has made Progent one of the most respected Microsoft IT service organizations in the industry. Progent has delivered remote help to small businesses in every state in the U.S. and can dispatch in-person help in most zip codes.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house network service team. This can cut costs and minimize technical risks for big IT initiatives such as software design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to accredited experts to assist your business to design and execute your cloud computing strategy.

Core Technologies Serviced by Progent for Business Networks in Palo Alto, California
Progent provides the support of qualified consultants for all aspects of business network technology deployed in small and midsize companies. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Palo Alto, California Companies
Progent has a selection of alternatives for providing small companies with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering IT support services is based on the Help Desk structure common to larger IT groups. Progent's Help Desk Call Center Service Model ensures rapid response, thorough activity documentation, reliable follow-through, and tight expense control across an array of IT service delivery alternatives that include remote troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and fix network issues without the cost or delay of on-premises support visits. The experience of Progent's IT engineers makes it possible to resolve most IT issues rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate urgent situations and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's remote network support expertise.

  • On-site Service
    Progent offers onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote support experts to give small and midsize businesses the ideal combination: on-premises service technicians when you require them plus the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software developers. The response time for on-site support calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more about how and why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who require prompt and dependable access to an online Help Desk with efficient phone assistance, remote repair capability, and sufficient technical strength for full escalation. Since small and midsize companies typically have limited information technology funds and can provide little management bandwidth for handling IT support, Progent's Help Desk Call Center Services can be the most cost-effective option to make sure that small business computer networks stay productive. Read more details concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class consultants who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, high availability network engineering, virtualization solutions, plus configuration, programming and support for business software such as financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as office moves and massive system migrations, extended initiatives like business analytics application development and support, relational database software development and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network management, or emergency response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange and SQL Server in order to provide small companies with higher degrees of availability, protection, and performance than is feasible with the class of internal data center that is practical for most small and midsize companies. Because Progent uses the same facilities that support the equipment of some of the world's largest IT organizations, Progent can eliminate the expense of building and maintaining the systems required for world-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain current, security and efficiency is continually tracked, and systems are regularly backed up and ready for full and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize organization's servers in an environment that not only delivers the top level of dependability and extensibility but that is in addition simple for customers to transfer to a different support provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow businesses with multi-vendor environments to benefit significantly on the expense of hardware, system maintenance, and network management while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can support the multi- platform and loosely standardized environments common with smaller businesses, and keeps ownership of the software in the customer's possession so that migrating to a new virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote support to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight Systems Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact productivity Learn more about ProSight Systems Watch server and desktop automated management consulting.

Why Progent Offers the Right Choice for Palo Alto, California Small Businesses
Progent's size, scope of information technology expertise, and familiarity with enterprise IT consulting enable small companies to sidestep the problems associated with excessive reliance on small service firms or independent engineers.

Working with Progent's Experts enables your company to:

  • Avoid Excessive Reliance on Freelance Consultants
    For IT services, small businesses sometimes rely excessively on individual consultants. Although individual service engineers have lower expenses than more substantial support organizations and can afford to bill nominally lower fees, individuals are sometimes stretched to far to respond quickly to critical situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of backup personnel may force your company to wait for help in case of a crisis. The more your company grows, network downtime or difficulties with line-of-business applications get more expensive. The money you believed you were conserving on a freelancer can disappear fast due to lower output. In addition, when freelance consultants confront new problems, the lack of a big engineering team to depend on for assistance requires them to learn in place while your business winds up with the bill for their continuing education.

  • Gain Access to Experts in Sophisticated Information Technology Issues
    Many small support firms or independent consultants specializing in small company network consulting may excel at delivering routine solutions but don't have the experience to work cost-effectively with complex IT environments that have a variety of operating systems, many locations, VoIP implementations, remote workforces, integrated financial and operational software, eCommerce, and custom line-of-business applications. Progent's background with global companies and Progent's extensive team of experts can be valuable to your business because big-company environments are characteristically complicated, integration problems demand in-depth understanding of in numerous technical areas, and reaching a high level of robustness, reliability, and security calls for industry-tested processes.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Lacking a solid basis, a series of improvised fixes often get tossed on top of a marginal foundation. As a business grows, reliability and expandability issues can undermine the success of the organization. These environments need thorough evaluation, intelligent business planning, and broad-based expertise to migrate to a network infrastructure that can provide the solid foundation to handle critical business needs and ease downstream expansion.

  • Partner with Solution Finders, Not Product Vendors
    Smaller businesses require direction and education to work through an ever more complicated array of technology options offered for accelerating growth and improving efficiency. They do not need an IT engineer or service organization that tries to promote products. Progent eliminates conflicts of interest by not selling any products. Progent provides services only. This permits Progent to align consulting support with the genuine interests of clients. Combining IT consulting and product reselling can lead to a conflict where the proposed solution is built around a preselected vendor rather than being driven by the true requirements of a customer.

Contact Progent
If your Palo Alto, California company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.