Palo Alto, CA Online Help from World-class Computer Network Service Professionals
Progent's network technical support services can deliver your Palo Alto, CA business low cost and reliable support from enterprise-class network professionals. By delivering network consulting service when you need it, offering specialized expertise for key technologies, offering unique support such as automated server monitoring, and charging only for support you receive, Progent gives your Palo Alto, California business an economical alternative for optimizing the productivity of small-scale business information systems. Whether you have an on-premises system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart choice for organizations to build and support a reliable and secure IT network and to have fast access to the seasoned support usually available only to corporations who can maintain a sizeable in-house IT staff.

For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT service team. This can reduce expenses and help meet schedules for major projects such as software design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited consultants to help your company to design and implement your cloud strategy.

Core Practice Areas Serviced by Progent for Business Networks in Palo Alto, California
Progent offers the support of certified consultants for all aspects of network technology found in small and midsize organizations. Technologies serviced by Progent's consultants include:

Support Delivery Alternatives Available for Palo Alto, California Companies
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing IT support is built on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism promotes fast response, thorough service documentation, consistent follow-through, and tight expense monitoring for a range of network support delivery modes that include remote repairs, on-premises help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to handle most IT issues rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration process for first-time customers to address emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn more details concerning Progent's remote network support services.

  • Onsite Support
    Progent offers onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support experts to deliver small and midsize companies the optimal solution: onsite service technicians when you need them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software developers. The wait time for in-person service calls is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for all businesses who need prompt and dependable access to an online Helpdesk with effective phone support, online repair tools, and sufficient technical strength for full problem escalation. Because small and midsize companies typically are constrained by tight IT funds and can provide scant executive bandwidth for handling network support tasks, Progent's Help Desk Services could be the most cost-effective option to make sure that business information networks stay productive. Read more details about Progent's Help Desk services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant network engineering, virtual server strategies, plus integration, programming and support for small business software such as accounting, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as office relocations and massive software upgrades, extended projects such as business reporting application programming and customization, database application programming and administration services, and web design, on-going services including server monitoring and network management, or urgent response like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital applications like Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of availability, security, and performance than is feasible using the class of internal data center that is realistically affordable for most small and midsize companies. Because Progent uses the same data centers that host the equipment of many of the planet's biggest information technology organizations, Progent can save you the expense of building and managing the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and ready for full and rapid recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is also easy for clients to transfer to another support firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow businesses with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and network management while getting enterprise-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can support the mixed- OS and non- standardized networks typical of small companies, and retains control of the software licenses in the client's possession so that moving to a new virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide perspective on network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory regulations for network information protection and reporting.

The breadth and depth of Progent's engineering staff offer a unique set of advantages to customers wishing to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the front lines of IT support, performing a broad range of IT projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This means that you get not just world-class technical skills, but also a support engineer with field-tested approaches for solving actual network problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for remote support and on-premises help per minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no sign-up charge and requires no retainer for support services provided during regular working hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big invoices for fast fixes. Another benefit of granular pricing is that customers won't be tempted to permit less critical issues to stay unaddressed until they become major ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by every staff member to every client. The discipline of detailing and archiving service activity allows more efficient support and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Small companies who utilize independent service providers or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Contact Progent
If your Palo Alto, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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