Palo Alto, CA Remote Support from Certified Network Service Professionals
Progent's computer troubleshooting services can provide your Palo Alto, CA company budget-friendly and reliable access to world-class computer experts. By delivering network support service when you need it, offering advanced expertise for mission-critical technologies, delivering unique services such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your Palo Alto, California company an economical alternative for maximizing the productivity and profitability of small-scale business information systems. Whether you run a local system, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the smart choice for organizations to create and manage a reliable and secure information network and to have quick access to the skilled help usually available only to corporations who are able to maintain a sizeable internal IT organization.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network support staff. This can save money and minimize technical risks for major projects like software design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to certified experts to help your business to design and implement your cloud computing strategy.

Popular Products and Technologies Supported by Progent for Businesses in Palo Alto, California
Progent's national group of certified consultants offers assistance for virtually all facets of information systems deployed by organizations of any size. Technologies served by Progent in and around Palo Alto include:

Support Delivery Alternatives for Palo Alto, California Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering network support services is built on the Help Desk operational structure common to larger IT organizations. Progent's Helpdesk Support Model promotes rapid support, thorough activity documentation, consistent follow-through, and strict cost control for an array of IT support delivery options that include online repairs, onsite support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to analyze and fix network issues without the expense or delay of in-person support calls. The background of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time clients to address emergency situations and Progent bills per minute with zero startup fees or minimums, so you pay only for the help you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online computer support services.

  • Onsite Support
    Progent provides onsite technical assistance for registered customers in larger cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online support engineers to deliver small companies the best of both worlds: on-premises support technicians when you require them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business software developers. The response time for on-site service calls is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Find out more about why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who need fast and reliable support from an online Helpdesk with effective telephone support, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Since smaller businesses usually have tight IT budgets and can provide little executive attention for handling IT support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that business information networks are always up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network protection engineering, fault tolerant network engineering, virtual server strategies, plus integration, customization and training for business programs such as accounting, operations, business analytics, CRM, and office productivity packages. Progent can help with short-term projects such as site relocations and massive system upgrades, extended projects such as management information application development and support, database application development and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network management, or emergency services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange Server and MS SQL to provide small and midsize companies with greater levels of dependability, protection, and performance than is possible using the class of on-site data center that is practical for the majority of small and midsize organizations. Because Progent uses the same facilities that host the gear of some of the planet's largest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is constantly monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of dependability and extensibility but that is in addition simple for clients to transfer to another service firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and network management while getting world-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can handle the mixed- OS and non- standardized networks typical of smaller companies, and keeps control of the licenses in the customer's hands so that moving to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Palo Alto, California Businesses
Progent's size, scope of information technology skill, and familiarity with enterprise IT support enable small and midsize companies to sidestep the pitfalls related to excessive dependence on thinly staffed service organizations or individual consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network support, smaller businesses often rely excessively on freelance engineers. Though freelance service engineers have lower overhead than more substantial IT service firms and can afford to charge apparently lower rates, they are often too busy to react rapidly to urgent situations. If a freelance engineer is busy with another customer, ill, on vacation, or in training, the lack of replacement personnel may require your business to wait for assistance in case of an emergency. As your company grows, network downtime or problems with line-of-business applications get more costly. The money you believed you were saving on a freelancer can evaporate fast because of lost output. In addition, when freelance engineers confront unfamiliar technologies, the lack of a large consulting team to rely on for advice forces them to train in place while your company winds up footing the bill for their ongoing training.

  • Gain Access to Expertise in Sophisticated IT Issues
    Many smaller support firms or freelance engineers focused on small business network support may excel at delivering connect-the-dots solutions but don't have the experience to deal efficiently with complicated IT infrastructures that have a variety of platforms, many offices, Voice over IP implementations, remote workforces, interconnected financial and analytical applications, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's large staff of specialists can benefit your company because enterprise environments are by nature complex, support issues require thorough understanding of in many technical areas, and achieving a high level of robustness, reliability, and security calls for enterprise-tested leading practices.

  • Build a Firm Basis for Seamless Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Without a strong architecture, a sequence of band-aid repairs commonly get piled on top of a marginal foundation. As a company grows, stability and scalability issues can hinder the success of the business. Such networks need thorough assessment, intelligent business planning, and broad-based expertise to migrate to an IT environment that will act as the reliable basis to meet current business needs and support future expansion.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses need direction and education to work through an increasingly complicated maze of IT alternatives available for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or support firm that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent offers services and expertise exclusively. This allows Progent to align consulting services with the genuine interests of customers. Mixing IT support and product reselling can result in a situation where the recommended solution is built around a preselected technology rather than being driven by the true requirements of a client.

Contact Progent
In case your Palo Alto, California company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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