Palo Alto, CA Online Support from Certified Computer Service Experts
Progent's computer network help services can provide your Palo Alto, CA company affordable and consistent support from Microsoft and Cisco certified information technology experts. By delivering network consulting help when you require it, offering advanced knowledge for mission-critical applications, delivering unique services such as 24x7 server monitoring, and billing only for support you receive, Progent offers your Palo Alto, California company an economical option for optimizing the profitability of small office information systems. Whether you run an onsite datacenter, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to build and support a robust and secure IT network and to have quick availability of the seasoned consulting ordinarily available only to corporations who are able to support a large internal IT group.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT support staff. This can cut costs and minimize technical risks for big projects such as software development, business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified consultants to assist your business to plan and execute a sensible cloud strategy.

Main Technical Areas Serviced by Progent for Business Networks in Palo Alto, California
Progent's nationwide team of certified consultants provides assistance for virtually all facets of information technology used by businesses of any size. Practice areas served by Progent in and around Palo Alto include:

Support Delivery Alternatives Available for Palo Alto, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for delivering network support is based on the Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Service Model promotes rapid support, thorough service documentation, consistent follow-through, and strict cost control across a range of network support delivery alternatives that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support calls. The background of Progent's network engineers makes it possible to resolve the majority of network problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for new clients to address emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out additional details concerning Progent's online network support expertise.

  • On-site Service
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to give small and midsize companies the optimal solution: onsite service technicians when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The response time for in-person service visits is usually less than one business day. There is no start-up or retainer fee for becoming a Progent client for onsite service. Learn more details about how to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and reliable support from an online Contact Center with effective phone assistance, remote repair tools, and sufficient technical depth for all needed escalation. Because smaller businesses typically have limited IT budgets and can spare scant management attention for dealing with network support tasks, Progent's Help Desk Call Center Services can be the most efficient way to ensure that small business information systems stay up and running. Learn more about Progent's Contact Center services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of world-class consultants who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, high availability it system engineering, virtual server strategies, plus configuration, programming and support for small business programs including financials, ERP, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including site moves and major software upgrades, extended initiatives like management information application development and customization, relational database application development and administration support, and web development, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange and SQL Server in order to provide small and midsize businesses with greater degrees of reliability, protection, and performance than is feasible using the type of on-site data center that is practical for most small businesses. Since Progent utilizes the same data centers that host the equipment of some of the world's biggest IT organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and service packs remain current, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small company's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also convenient for customers to migrate to another service provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that allow companies with mixed networks to save dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can support the multi- platform and loosely standardized networks common with small companies, and retains control of the software in the client's hands so that moving to a different virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to stop or recover quickly after a ransomware attack. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of network technologies such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory requirements for IT data security and incident reporting.

The breadth and size of Progent's consulting team offer a unique set of advantages to companies wishing to increase the productivity of their information system within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry experience, at the front lines of network support, performing a wide variety of technical tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT capability, but also a support engineer with proven methods for solving real-world network problems quickly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you pay only for received services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids major bills for fast repairs. Another benefit of by-the-minute billing is that your company are not tempted to permit incipient issues to fester until they grow into big ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by every consultant to each customer. The practice of documenting and archiving service activity results in more effective service and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Small companies who work with freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient. Find out more concerning Progent's knowledge transfer services.

Contact Progent
In case your Palo Alto, California business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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