Fast, Affordable Online Computer Troubleshooting for Palo Alto, California Small Businesses
For more than two decades, Progent has specialized in providing world-class IT support to customers who have small-company IT budgets. Progent has developed a powerful support solution that includes a cost-effective, tightly connected virtual office network, custom remote troubleshooting tools, a large team of engineers accredited in a broad range of technical practice areas, a Help Desk service structure that maximizes responsiveness and guarantees follow-through, a worldwide team of remote troubleshooting professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to fixing technical problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT service personnel. Co-sourcing can cut costs and help meet schedules for big projects such as software programming, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to assist your business to plan and implement a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent for Business Networks in Palo Alto, California
Progent provides the support of accredited consultants for all facets of information technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent include:

Support Delivery Alternatives for Palo Alto, California Businesses
Progent has a selection of options for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive service records, consistent follow-through, and strict expense monitoring across a range of network service delivery alternatives that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and repair network issues without the expense or delay of on-premises support visits. The background of Progent's IT consultants makes it possible to handle most network problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address emergency network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's online computer support expertise.

  • Onsite Support
    Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online service engineers to give small companies the optimal solution: on-premises support professionals when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for on-site service visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more concerning why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for small and midsize companies who require fast and dependable access to a professional Help Desk with efficient phone assistance, remote repair tools, and enough technical strength for all needed escalation. Because small and midsize businesses usually have limited information technology budgets and can provide scant management attention for handling network support tasks, Progent's Helpdesk Services can be the most efficient option to ensure that small business computer systems are always up and running. Learn more details about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to world-class IT professionals who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, high availability it system consulting, server virtualization strategies, plus integration, customization and training for business applications such as financials, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site relocations and massive software migrations, extended initiatives such as management reporting software development and support, relational database software programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system administration, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange Server and MS SQL to provide small companies with higher levels of reliability, protection, and recoverability than is possible with the class of internal data center that is achievable for most small organizations. Since Progent utilizes the same facilities that host the gear of many of the world's largest information technology organizations, Progent can eliminate the cost of building and maintaining the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain current, security and performance is continually monitored, and systems are regularly backed up and available for complete and rapid recovery. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only provides the highest level of availability and expandability but that is in addition convenient for customers to transfer to another service provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow small businesses with mixed environments to save significantly on the costs of hardware, system support, and IT management while getting enterprise-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can handle the multi- platform and loosely standardized environments typical of small businesses, and keeps control of the software in the customer's possession so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online consulting services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises resources along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated array of network products including firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on network protection and can help with complex security programs such as SIEM solutions to help companies comply with business standards and statutory regulations for IT data protection and incident reporting.

The scope and size of Progent's consulting staff offer a powerful set of advantages to customers wishing to increase the business value of their information network within a reasonable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional background, at the front lines of network support, performing a broad range of technical tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not just expert IT help, but also a support engineer with field-tested methods for resolving real-world IT problems efficiently. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for phone service and on-premises help by the minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with king-size invoices for quick repairs. An additional advantage of by-the-minute billing is that you are not inclined to permit simple problems to stay unaddressed until they grow into major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each consultant to each customer. The practice of detailing and archiving support records results in more effective support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Small companies who utilize freelance service providers or who maintain internal support personnel gain when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
In case your Palo Alto, California business needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2017 Progent Corporation. All rights reserved.