Low-cost Computer Support from Microsoft and Cisco Qualified Professionals for Businesses in Palo Alto, CA
By offering world-class support whenever you need it, providing specialized expertise for key business applications, providing high-value services like virtual server hosting, invoicing solely for services you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the business value of your It network and minimize service expenses. Progent understands that information system protection, reliability, and performance are just as critical to small companies as to major corporations but that small organizations lack the leverage to spend aggressively in information technology and internal service groups. Progent's fundamental value proposition is that no IT support firm can equal Progent's capability to provide the IT support your business requires whenever you require it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT support group. Co-sourcing can reduce expenses and minimize technical risks for major projects such as software design and development, business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to help your company to plan and execute your cloud computing strategy.

Core Products and Technologies Serviced by Progent's Consultants for Businesses in Palo Alto, California
Progent's nationwide team of industry certified experts offers support for virtually all aspects of network systems used by companies of all sizes. Technologies supported by Progent in and around Palo Alto include:

Service Delivery Alternatives for Palo Alto, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting services, and IT management. Progent's paradigm for delivering IT support services is based on the Help Desk operational structure familiar to larger IT groups. Progent's Contact Center Service Mechanism ensures fast support, thorough service documentation, dependable follow-through, and strict expense control for a range of network service delivery alternatives that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of in-person support visits. The background of Progent's network consultants allows them to resolve the majority of IT issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup process for new clients to accommodate emergency situations and Progent charges per minute with no startup fees or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out more details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support experts to give small companies the optimal solution: in-person service professionals when you need them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more details about how to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require fast and dependable support from a professional Help Desk Call Center with effective phone support, remote troubleshooting tools, and enough technical depth for all needed problem escalation. Because small and midsize companies typically are constrained by limited information technology budgets and can provide scant executive attention for dealing with network support, Progent's Help Desk Call Center Services can be the most cost-effective way to make sure that small business information systems stay productive. Learn more details concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network protection consulting, fault tolerant network engineering, virtualization strategies, plus configuration, programming and training for small business programs including financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office relocations and massive system upgrades, longer term projects like business information software development and support, database software development and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of reliability, protection, and performance than is feasible with the class of in-house data center that is achievable for most small organizations. Since Progent uses the same data centers that support the equipment of many of the planet's largest IT companies, Progent can save you the cost of building and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Learn more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is also easy for customers to transfer to another service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit small businesses with multi-vendor environments to benefit significantly on the costs of hardware, system support, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can support the multi- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that moving to a new virtual system is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote consulting to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to provide web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.

Why Progent Offers the Smart Alternative for Palo Alto, California Businesses
Progent's staff size, scope of technical skill, and experience with enterprise IT consulting allow small companies to sidestep the problems related to over reliance on thinly staffed service organizations or freelance consultants.

Working with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT services, small companies sometimes depend excessively on individual consultants. Though freelance service engineers carry lower overhead than larger IT service organizations and can afford to charge apparently lower fees, individuals are sometimes stretched to far to respond rapidly to critical situations. If an independent consultant is busy with different client, ill, on travelling, or in class, the lack of replacement staff may force your company to wait for help in case of a crisis. As your company expands, system unavailability or problems with line-of-business applications become more expensive. The money you believed you were saving on an independent consultant can be eaten up quickly due to lost productivity. In addition, when independent consultants encounter unfamiliar technologies, the lack of a big consulting team to depend on for advice forces them to learn on the job while your business ends up footing the costs for their ongoing education.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    Many small support firms or freelance consultants who concentrate on small company network support may excel at providing routine solutions but don't have the background to deal efficiently with complex IT environments that have a variety of platforms, multiple offices, VoIP implementations, remote clients, integrated accounting and operational applications, data-driven web sites, and specialized business applications. Progent's experience with worldwide companies and Progent's extensive staff of specialists can be valuable to your business because enterprise environments are by nature complex, support problems demand in-depth understanding of in many technical areas, and achieving an acceptable level of robustness, reliability, and protection requires enterprise-tested leading practices.

  • Build a Solid Foundation for Growth
    Small businesses typically start with an IT system implemented on a tight budget. Without a solid basis, a sequence of improvised repairs often get tossed onto of a weak foundation. As a business grows, reliability and scalability issues can hinder the success of the business. These environments need thorough evaluation, smart business planning, and in-depth experience to migrate to an IT environment that will act as the reliable basis to meet current business needs and ease downstream growth.

  • Work with Solution Finders, Not Product Resellers
    Smaller businesses need direction and insight to navigate through an ever more complicated array of technology alternatives offered for enabling business growth and enhancing productivity. Businesses do not need a network consultant or service organization that tries to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services exclusively. This permits Progent to align consulting support with the genuine interests of clients. Mixing IT consulting and product reselling can result in a situation where the recommended solution is built around a preselected vendor instead of being driven by the actual needs of a customer.

How to Contact Progent
If your Palo Alto, California company needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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