Pasadena, CA Remote Help from Certified Computer Network Troubleshooting Experts
Progent's computer network troubleshooting services can deliver your Pasadena, CA company budget-friendly and reliable support from Microsoft and Cisco certified network professionals. By providing IT consulting service when you need it, providing specialized knowledge for key technologies, delivering value-added support such as automated server monitoring, and charging only for support you receive, Progent gives your Pasadena, California business an affordable solution for maximizing the business value of small-scale business networks. Whether you have an on-premises system, connect to cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for organizations to build and maintain a robust and secure IT network and to benefit from fast access to the experienced support typically available only to corporations who are able to afford a sizeable internal information technology group.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the skills of your internal IT support team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as software design and development, business continuity preparedness, security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified consultants to assist your company to plan and implement a sensible cloud computing strategy.

Core Technologies Serviced by Progent for Office Networks in Pasadena, California
Progent's nationwide team of world-class consultants provides support for all facets of information technology used by companies of any size. Practice areas served by Progent in and around Pasadena include:

Support Delivery Alternatives Available for Pasadena, California Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for delivering network support is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Contact Center Support Mechanism ensures fast support, thorough activity records, dependable follow-through, and strict expense control for a range of IT support delivery modes that include remote repairs, on-premises help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and repair network problems without the expense or delay of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate urgent situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to give small businesses the ideal combination: in-person service professionals when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The wait time for on-site service calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more concerning why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and dependable access to a professional Helpdesk with efficient phone support, online repair capability, and enough technical depth for all needed escalation. Because small and midsize businesses typically are constrained by limited IT budgets and can provide little executive attention for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that small business computer networks stay up and running. Read more concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class consultants who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network security consulting, non-stop network engineering, virtualization solutions, plus integration, programming and training for small business applications such as financials, ERP, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office moves and massive system upgrades, longer term projects like business information application development and support, database application programming and DBA services, and web design, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Exchange Server and Microsoft SQL in order to provide small companies with higher degrees of dependability, protection, and performance than is feasible using the class of internal data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same facilities that host the equipment of some of the planet's largest IT companies, Progent can save you the expense of building and maintaining the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs stay updated, protection and performance is continually monitored, and systems and data files are regularly archived and available for complete and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's production servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is in addition convenient for customers to transfer to a different support firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow small businesses with mixed networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can handle the multi- platform and loosely standardized networks common with smaller companies, and keeps control of the software in the customer's hands so that migrating to a different virtual host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced online support to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Pasadena, California Businesses
Progent's staff size, breadth of information technology skill, and experience with enterprise IT support enable small and midsize businesses to sidestep the pitfalls related to excessive dependence on thinly staffed service organizations or individual consultants.

Working with Progent enables your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT support, small companies often rely excessively on individual engineers. Though freelance service engineers carry lower expenses than larger support organizations and can afford to bill nominally smaller fees, individuals are sometimes spread too thin to respond rapidly to urgent network problems. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the absence of replacement staff may require your company to wait for assistance in case of a crisis. As your company grows, network unavailability or problems with critical applications become more expensive. The dollars you believed you were conserving on a freelancer can evaporate fast due to lower output. Also, when independent consultants confront unfamiliar problems, the unavailability of a large engineering team to fall back on for advice forces them to train with the meter running while your organization winds up footing the costs for their continuing training.

  • Have Access to Experts in Sophisticated Network Issues
    Many small support organizations or independent engineers specializing in small company IT support may excel at providing routine fixes but don't have the experience to work efficiently with complex network infrastructures that have a variety of operating systems, many offices, Voice over IP implementations, remote workforces, integrated accounting and operational applications, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's large team of experts can be valuable to your company because enterprise environments are characteristically complex, support issues require in-depth understanding of in numerous technical areas, and reaching an acceptable level of stability, reliability, and security calls for industry-tested best practices.

  • Build a Firm Foundation for Growth
    Small companies often start with an IT system implemented on a tight budget. Lacking a carefully designed architecture, a series of band-aid repairs often get tossed onto of a marginal structure. As a business evolves, reliability and expandability issues can undermine the success of the business. Such networks require thorough assessment, intelligent strategic planning, and in-depth expertise to migrate to a network environment that can provide the solid foundation to handle critical business requirements and ease future growth.

  • Partner with Solution Providers, Not Product Vendors
    Small businesses require direction and insight to work through an ever more complex maze of technology alternatives offered for accelerating business growth and improving productivity. They do not need an IT engineer or support organization that tries to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers consulting and services only. This permits Progent to align consulting support with the real needs of clients. Mixing network support and product reselling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being driven by the actual requirements of a small business.

How to Contact Progent
In case your Pasadena, California business needs to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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