Affordable Network Tech Support from Microsoft and Cisco Certified Professionals for Businesses in Pasadena, CA
By offering professional know-how when you require it, making available in-depth knowledge for critical applications, providing innovative services like virtual data center hosting, invoicing only for help you receive, and requiring no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your It network and minimize service expenses. Progent understands that network protection, reliability, and efficiency are as important to small companies as to large enterprises but that small companies lack the leverage to spend aggressively in computer technology and in-house service groups. Progent's basic value proposition is that no network support firm can match Progent's ability to provide the IT support expertise your company requires when you need it and at prices you can justify.

For larger businesses, Progent can provide co-sourcing support to reinforce the technical skills of your internal network support staff. This can save money and minimize technical risks for major projects such as application development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited consultants to help your business to plan and execute a sensible cloud strategy.

Core Products and Technologies Supported by Progent for Pasadena, California Business Networks
A Microsoft Certified Gold Partner IT service company that maintains a world-class team of Cisco certified CCIE network experts and Apple accredited engineers, Progent provides urgent troubleshooting and low-cost online consulting to Pasadena, CA companies for a broad array of information technologies such as:

Support Delivery Options Available for Pasadena, California Companies
Progent offers a selection of options for providing small companies and local governments with affordable IT services for technical support, consulting, hosting, and IT management. Progent's model for delivering network support is based on the Help Desk Call Center structure common to larger IT organizations. Progent's Help Desk Call Center Service Model ensures fast support, thorough activity records, consistent follow-up, and tight expense control for an array of network support delivery options that include remote troubleshooting, in-person help, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can help clients to analyze and repair hardware and software issues without the expense or time loss of on-premises support visits. The background of Progent's network consultants allows them to handle most IT issues quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time clients to address emergency situations and Progent bills by the minute with no startup fees or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn additional information concerning Progent's remote network support expertise.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up customers in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online support experts to give small and midsize companies the ideal combination: on-premises support technicians when you require them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Services are intended for all businesses and local governments who require prompt and dependable support from an online Help Desk with efficient phone support, online troubleshooting tools, and enough technical depth for all needed escalation. Since small and midsize businesses usually have limited information technology budgets and can spare little management attention for handling IT support tasks, Progent's Help Desk Services can be the most efficient way to ensure that small business information networks stay up and running. Learn more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, fault tolerant network consulting, virtualization strategies, plus configuration, programming and support for small business programs such as accounting, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as site moves and massive system upgrades, longer term initiatives like management reporting software programming and support, database application development and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater levels of reliability, protection, and performance than is feasible using the type of internal data center that is achievable for most small and midsize companies. Since Progent utilizes the same facilities that host the gear of many of the planet's biggest IT organizations, Progent can save you the investment in creating and managing the systems required for world-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems are regularly archived and ready for full and prompt restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's production servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition easy for clients to transfer to a different support provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow small businesses with multi-vendor networks to save significantly on the expense of hardware, system support, and network administration while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered package, can handle the mixed- platform and loosely standardized networks common with small businesses, and retains ownership of the software in the customer's hands so that moving to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers expert online consulting to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of network products such as firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network protection and can assist with complex security programs like SIEM solutions to help enterprises comply with business standards and statutory requirements for network information protection and incident reporting.

The breadth and size of Progent's engineering staff bring a unique set of benefits to customers wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, at the forefront of network service, performing a wide variety of IT projects for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This ensures that you get not only expert IT capability, but also a consultant with field-tested methods for fixing real-world IT problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for services delivered during normal working hours. Many support organizations demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with big bills for fast fixes. An additional advantage of by-the-minute pricing is that you will be less tempted to allow incipient issues to fester until they become big problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation given by each staff member to each customer. The practice of detailing and archiving support activity allows more efficient support and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Small businesses who utilize independent service providers or who employ in-house IT personnel gain when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Pasadena, California company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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