Affordable Network Support from Microsoft and Cisco Certified Experts for Companies in Pasadena, CA
By offering professional support when you require it, providing specialized knowledge for key applications, providing high-value services like virtual data center hosting, billing only for help you receive, and requiring no sign-up fees or retainers for standard services, Progent helps you to increase the business value of your information system and reduce service costs. Progent appreciates that information system protection, dependability, and efficiency are as important to small businesses as to major corporations but that small organizations don't have the leverage to spend heavily in information networks and internal service staffs. Progent's basic competitive advantage is that no IT support organization can equal Progent's ability to provide the network support your business needs whenever you require it and at a cost you can justify.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT service staff. Co-sourcing can save money and help meet schedules for big projects like application programming, business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited consultants to assist your business to design and execute a sensible cloud computing strategy.

Primary IT Areas Serviced by Progent for Business Networks in Pasadena, California
Progent offers the support of certified experts for all aspects of business network technology found in small companies. Technologies supported by Progent include:

Support Delivery Alternatives for Pasadena, California Companies
Progent offers a selection of options for providing small businesses with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Model promotes fast response, thorough service records, dependable follow-up, and tight expense monitoring across an array of network support delivery alternatives that include remote repairs, onsite help, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist clients to troubleshoot and fix network problems without the expense or time loss of in-person service calls. The experience of Progent's IT engineers allows them to handle most IT issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup process for new customers to accommodate urgent network problems and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support experts to give small and midsize companies the optimal solution: onsite service technicians when you need them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more concerning how and why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses who require prompt and reliable support from a professional Helpdesk with effective telephone support, remote repair capability, and sufficient technical depth for full escalation. Because smaller companies usually are constrained by tight information technology funds and can spare scant management bandwidth for handling IT support, Progent's Helpdesk Services could be the most cost-effective way to ensure that business computer networks are always productive. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small companies affordable access to enterprise-class consultants who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system engineering, virtual server solutions, plus integration, programming and support for business programs such as accounting, ERP, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including site moves and major system migrations, longer term projects like business analytics software programming and support, relational database software programming and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and system management, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is feasible with the class of internal data center that is practical for the majority of small and midsize companies. Since Progent uses the same facilities that support the gear of many of the world's largest IT companies, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs remain updated, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and available for full and prompt recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small company's servers in an environment that not only provides the top level of dependability and expandability but that is also convenient for customers to migrate to a different service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the multi- OS and non- standardized networks typical of smaller businesses, and retains ownership of the licenses in the customer's hands so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online consulting support to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Pasadena, California Small Businesses
Progent's size, scope of information technology skill, and familiarity with corporate network consulting allow small and midsize companies to avoid the problems related to over dependence on small support organizations or individual engineers.

Teaming with Progent enables your company to:

  • Avoid Excessive Dependence on Individual Consultants
    For network support, smaller businesses sometimes depend excessively on independent consultants. Though individual service providers have lower expenses than more substantial IT service organizations and can typically bill nominally smaller rates, individuals are frequently too busy to respond quickly to critical network problems. If an independent consultant is busy with different client, ill, on vacation, or in class, the absence of backup staff may require your business to go without assistance in case of an emergency. As your small business expands, system downtime or problems with line-of-business applications become more costly. The money you believed you were conserving on an independent consultant can evaporate fast due to lost productivity. Also, when freelance engineers encounter new technologies, the lack of a large engineering team to rely on for help forces them to train with the meter running while your company ends up with the bill for their continuing training.

  • Gain Access to Expertise in Complex Network Issues
    Many smaller service organizations or independent engineers focused on small business network consulting may excel at delivering connect-the-dots fixes but lack the experience to work cost-effectively with complicated network configurations that have mixed platforms, numerous offices, VoIP implementations, remote clients, interconnected financial and analytical applications, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's large group of specialists can benefit your company because big-company environments are characteristically complex, support problems demand in-depth knowledge in many technical areas, and reaching an acceptable level of stability, reliability, and security requires industry-proven best practices.

  • Build a Firm Foundation for Growth
    Small companies typically begin with a network implemented on a shoestring budget. Without a carefully designed architecture, a series of band-aid fixes commonly get thrown onto of a weak foundation. As a company evolves, reliability and expandability issues can undermine the productivity of the organization. These environments require thorough assessment, intelligent strategic planning, and in-depth experience to migrate to a network environment that will provide the solid basis to handle critical business needs and support downstream growth.

  • Work with Solution Consultants, Not Resellers
    Smaller companies need guidance and insight to navigate through an ever more complicated maze of technology alternatives offered for enabling business growth and enhancing efficiency. Businesses do not need a network consultant or service organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent provides consulting and services only. This permits Progent to align technical support services with the real interests of customers. Combining IT support and product selling can result in a situation where the proposed solution is based on a predetermined technology instead of being based on the actual needs of a customer.

How to Contact Progent
If your Pasadena, California company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2019 Progent Corporation. All rights reserved.