Affordable Network Tech Support from Microsoft and Cisco Certified Professionals for Companies in Pasadena, CA
By offering world-class support whenever you need it, making available specialized expertise for key applications, providing high-value services like virtual server hosting, invoicing only for services delivered, and requiring no setup fees or retainers for standard services, Progent enables your company to maximize the competitive value of your information network and reduce service costs. Progent appreciates that information system protection, reliability, and efficiency are as critical to small companies as to large corporations but that small companies lack the leverage to invest aggressively in information networks and internal service staffs. Progent's fundamental value proposition is that no IT consulting firm can equal Progent's ability to provide the network support expertise your company requires whenever you require it and at a cost you can afford.

For mid-size and large businesses, Progent offers co-sourcing support to add to the skills of your internal network service personnel. This can save money and help meet schedules for major projects such as application design and development, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can also offer the services of accredited consultants to assist your company to design and implement your cloud strategy.

Core Technologies Supported by Progent for Businesses in Pasadena, California
Progent offers the services of qualified consultants for all aspects of network technology found in small companies. Products and technologies supported by Progent include:

Support Delivery Options for Pasadena, California Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting services, and network management. Progent's paradigm for delivering IT support services is based on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service records, reliable follow-through, and tight expense control across an array of network support delivery alternatives that include online troubleshooting, onsite help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and fix network problems without the expense or delay of in-person support calls. The experience of Progent's network engineers allows them to resolve the majority of IT problems quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for first-time clients to accommodate emergency situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out additional details about Progent's online network support services.

  • Onsite Support
    Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support experts to give small and midsize businesses the best of both worlds: on-premises service technicians when you require them as well as the on-line help of Progent's seasoned team of IT consultants, security specialists, and business software developers. The wait time for in-person support calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all companies who require fast and reliable access to a professional Help Desk Call Center with effective telephone assistance, remote repair tools, and enough technical depth for all needed escalation. Because smaller companies usually have tight information technology budgets and can provide scant management attention for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that small business information systems are always up and running. Read more about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to world-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, non-stop it system engineering, virtual server solutions, plus integration, programming and support for business applications including financials, operations, management reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and major system migrations, longer term projects such as management reporting application programming and customization, database application programming and administration support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host key applications such as Exchange Server and MS SQL to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible with the type of in-house data center that is practical for most small and midsize businesses. Because Progent uses the same data centers that support the equipment of some of the world's largest IT organizations, Progent can eliminate the expense of building and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and service packs stay updated, security and efficiency is continually tracked, and systems are regularly backed up and available for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small company's servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is also simple for clients to transfer to a different service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow companies with mixed networks to benefit significantly on the expense of hardware, system maintenance, and IT management while getting enterprise-class dependability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can handle the multi- OS and loosely standardized networks typical of smaller businesses, and retains control of the software in the client's hands so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote consulting to help businesses of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight Systems Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight Systems Watch server and desktop management services.

Why Progent Is the Smart Alternative for Pasadena, California Businesses
Progent's staff size, depth of technical skill, and experience with corporate IT consulting allow small companies to sidestep the pitfalls associated with excessive dependence on thinly staffed support organizations or individual consultants.

Working with Progent allows your company to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT support, smaller companies sometimes rely heavily on individual engineers. Though freelance support engineers carry lower expenses than more substantial IT service firms and can typically bill apparently smaller fees, freelancers are occasionally stretched to far to respond rapidly to critical network problems. If a freelance consultant is occupied with different customer, ill, on travelling, or in class, the absence of replacement personnel may force your company to go without help in case of an emergency. The more your small business expands, system unavailability or difficulties with critical applications become more expensive. The dollars you thought you were conserving on an independent consultant can disappear fast due to lost productivity. In addition, when independent engineers confront new technologies, the unavailability of a big consulting group to rely on for assistance requires them to learn with the meter running while your organization winds up footing the bill for their ongoing training.

  • Gain Access to Expertise in Complex Information Technology Issues
    The majority of smaller service firms or independent engineers specializing in small company IT support may excel at delivering routine fixes but don't have the background to work cost-effectively with complicated network configurations with a variety of operating systems, numerous locations, VoIP implementations, mobile workers, interconnected accounting and operational software, eCommerce, and custom business applications. Progent's experience with global enterprises and Progent's extensive team of specialists can be valuable to your company because big-company environments are characteristically complicated, integration problems require thorough knowledge in numerous technical disciplines, and achieving a high level of stability, availability, and protection requires enterprise-proven processes.

  • Build a Firm Foundation for Seamless Growth
    Small companies often begin with an IT system implemented on a tight budget. Lacking a strong architecture, a sequence of improvised fixes commonly get thrown on top of a tenuous foundation. As a business evolves, reliability and scalability problems can undermine the productivity of the organization. Such environments need proper evaluation, intelligent business analysis, and broad-based expertise to upgrade to an IT infrastructure that will provide the reliable foundation to handle critical business needs and ease downstream expansion.

  • Partner with Solution Providers, Not Resellers
    Smaller businesses need guidance and education to navigate through an increasingly complicated array of technology options available for accelerating growth and enhancing productivity. Businesses do not need a network engineer or service firm that tries to promote products. Progent avoids conflicts of interest by not selling any products. Progent sells consulting and services only. This permits Progent to match consulting services with the genuine needs of customers. Mixing network consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being driven by the true needs of a customer.

Contact Progent
In case your Pasadena, California business needs to get in touch with Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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