Expert Online Troubleshooting for Pasadena, California Networks from Certified Consultants
Small companies have typically been overlooked by major IT service organizations. Many small businesses permit themselves to grow overly dependent on freelance engineers or small consulting organizations who don't have the bandwidth or broad skill sets to react quickly or effectively to network crises. Still other small businesses resort to mass-market support providers staffed with personnel taught to offer standardized fixes for common problems but who do not have the experience and versatility to handle the diversity of configurations and absence of standardization that characterizes small company information networks.

Progent's proven methodology for providing affordable and effective network support to small companies has made Progent one of the most respected Microsoft-certified IT service firms in the industry. Progent has provided online help to small businesses in every state in the U.S. (See Progent's customer testimonials).

For larger businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network service personnel. This can cut costs and minimize technical risks for major IT initiatives such as software programming, business continuity planning, security audits, merging datacenters, or software migrations.

Progent can also offer access to accredited consultants to assist your business to design and implement your cloud strategy.

Core Areas of Expertise Supported by Progent for Companies in Pasadena, California
Progent's national group of industry certified support professionals offers assistance for all facets of network technology deployed by companies of any size. Practice areas supported by Progent in and around Pasadena include:

Service Delivery Options Available for Pasadena, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting, and IT management. Progent's paradigm for providing network support is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Contact Center Support Model ensures fast response, thorough activity records, reliable follow-through, and strict expense monitoring across an array of IT service delivery options that include online repairs, on-premises help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help customers to analyze and fix hardware and software problems without the cost or time loss of travel for onsite service calls. The background of Progent's IT consultants allows them to resolve the majority of network problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with no startup fees or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out more information about Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online support experts to give small and midsize companies the optimal solution: in-person support technicians when you require them as well as the remote help of Progent's worldwide staff of network engineers, security professionals, and business software developers. The wait time for on-site support calls is usually less than one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more about how to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who need fast and dependable support from a professional Helpdesk with efficient phone support, online troubleshooting tools, and enough technical strength for all needed escalation. Because small and midsize companies usually have limited information technology budgets and can provide scant management attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that business information networks are always productive. Read more about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant network consulting, virtual server solutions, plus integration, customization and training for business applications such as accounting, ERP, business analytics, CRM, and office productivity software. Progent can help with one-time projects including site relocations and massive system migrations, longer term projects such as management reporting application programming and customization, database application development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is feasible with the type of internal data center that is achievable for most small companies. Since Progent uses the same facilities that host the gear of many of the planet's biggest IT companies, Progent can save you the expense of building and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and revisions stay current, protection and performance is constantly monitored, and systems are consistently archived and available for complete and prompt recovery. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also simple for clients to transfer to another service firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can support the mixed- OS and non- standardized networks typical of smaller businesses, and keeps control of the software licenses in the customer's possession so that migrating to a new virtualized system is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert remote consulting support to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system protection and can assist with complex security programs like SIEM solutions to help enterprises meet business standards and statutory mandates for network information security and reporting.

The scope and size of Progent's consulting staff bring a powerful set of benefits to companies wishing to increase the productivity of their information system within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry background, in the trenches of IT service, performing a broad variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested approaches for repairing actual network problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for support services delivered during regular business hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with king-size invoices for fast fixes. An additional benefit of by-the-minute invoicing is that you won't be inclined to permit minor issues to stay unaddressed until they grow into big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports given by each staff member to every customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house support staffs gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Pasadena, California business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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