Expert Online Technical Support for Pasadena, California Networks from Certified Engineers
Small companies have typically been overlooked by large network service firms. Many small businesses allow themselves to become excessively dependent on individual engineers or small support organizations who don't have the size or comprehensive skill sets to respond promptly or effectively to technical emergencies. Still other small companies resort to mass-market support firms staffed with technicians taught to provide by-the-numbers fixes for common issues but who do not have the background and versatility to deal with the diversity of configurations and absence of standardization typical of small business IT systems.

Progent's time-tested methodology for providing affordable and effective network support to small companies has made Progent among the most respected Microsoft Gold IT service firms in the country. Progent has delivered remote support to small businesses in every state in the U.S. and can dispatch in-person help in almost all zip codes.

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the skills of your internal IT service group. This can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited consultants to help your business to plan and implement a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent for Pasadena, California Businesses
A Microsoft Gold Partner computer support firm that maintains a world-class group of Cisco CCIE network consultants and Apple Computer certified consultants, Progent offers emergency troubleshooting and low-cost online consulting to Pasadena, CA companies for a wide range of computer technologies such as:

Support Delivery Options Available for Pasadena, California Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network administration. Progent's model for providing network support is built on the Call Center operational structure common to larger IT organizations. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive service records, reliable follow-through, and tight expense control for a range of IT service delivery options that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite support calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based registration procedure for new customers to address emergency network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Learn more information about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support experts to give small and midsize companies the ideal combination: on-premises support technicians when you need them plus the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for on-site service calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more about how and why to register for Progent's in-person computer service.

  • Phone Support
    Progent's Contact Center Services are designed for all businesses who require prompt and dependable access to an online Help Desk Call Center with effective telephone assistance, online troubleshooting capability, and sufficient technical strength for all needed escalation. Because smaller companies usually are constrained by limited information technology budgets and can provide little management attention for dealing with IT support tasks, Progent's Help Desk Services could be the most cost-effective way to ensure that business information networks stay productive. Read more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop network design, virtualization solutions, plus integration, customization and training for business software including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-time projects including site moves and major system migrations, extended projects like management reporting software development and customization, database application development and administration support, and web development, on-going services including network monitoring and network administration, or urgent services like data restoration and virus removal.

  • Application Hosting
    Progent can host mission-critical applications such as Microsoft Exchange Server and SQL Server to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible using the type of internal data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that host the equipment of some of the planet's biggest IT organizations, Progent can save you the cost of creating and managing the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and performance is constantly monitored, and systems are regularly backed up and ready for complete and rapid restoration. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest level of dependability and extensibility but that is in addition convenient for clients to transfer to another service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and network administration while achieving world-class availability and an unprecedented level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed solution, can support the multi- platform and non- standardized networks common with small businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtual host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote consulting to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory mandates for network data protection and reporting.

The scope and size of Progent's engineering team bring a unique set of benefits to companies trying to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional background, in the trenches of network support, performing a wide variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical help, but also a consultant with field-tested approaches for solving actual IT problems quickly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with major bills for fast repairs. Another advantage of granular invoicing is that clients will be less tempted to allow minor problems to stay unaddressed until they grow into big problems. Read more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation given by every consultant to each customer. The discipline of detailing and organizing service records allows more effective service and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Small companies who work with independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Pasadena, California company needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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