Affordable Network Tech Support from Microsoft and Cisco Qualified Experts for Businesses in Pasadena, CA
By offering professional support whenever you require it, making available in-depth knowledge for key business applications, providing high-value services like virtual server hosting, invoicing solely for help you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the competitive value of your information system and reduce service expenses. Progent understands that information system security, dependability, and performance are just as critical to small businesses as to major corporations but that small organizations lack the economy of scale to invest heavily in computer networks and in-house support groups. Progent's basic competitive advantage is that no IT support firm can match Progent's capability to provide the IT support your business needs when you need it and at a cost you can justify.

For larger companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house network support staff. This can save money and minimize technical risks for big IT initiatives like software development, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can also offer access to accredited consultants to help your business to design and execute a sensible cloud strategy.

Core IT Areas Supported by Progent for Pasadena, California Office Networks
A Microsoft Gold Partner consulting firm that maintains a large group of Cisco certified CCIE network infrastructure experts and Apple Computer certified consultants, Progent provides urgent assistance and affordable online consulting to Pasadena, CA companies for a wide array of information technologies including:

Service Delivery Options Available for Pasadena, California Companies
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support services is built on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Service Model promotes rapid support, thorough service documentation, dependable follow-through, and strict cost control across a range of IT service delivery modes that include remote repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite service calls. The experience of Progent's network engineers allows them to handle the majority of network problems quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration procedure for new clients to accommodate urgent situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out more details concerning Progent's remote network support services.

  • On-site Service
    Progent offers on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online support engineers to give small businesses the best of both worlds: on-premises support technicians when you require them plus the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for in-person service calls is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more concerning why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who require prompt and reliable support from a professional Contact Center with effective phone support, remote troubleshooting tools, and sufficient technical depth for all needed problem escalation. Because smaller businesses typically are constrained by tight information technology budgets and can spare scant executive bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that business computer systems are always up and running. Read more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small companies affordable availability of enterprise-class consultants who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant network engineering, virtual server solutions, plus configuration, customization and support for business software including financials, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including office moves and major system migrations, extended initiatives like management reporting application programming and customization, database software development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host key applications like Microsoft Exchange Server and MS SQL in order to provide small companies with greater degrees of reliability, security, and performance than is feasible with the type of internal data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same facilities that host the gear of some of the world's largest information technology companies, Progent can save you the expense of building and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs remain updated, protection and performance is constantly monitored, and systems are regularly archived and available for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the top degree of dependability and extensibility but that is in addition easy for customers to migrate to another support provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit small businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class dependability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can support the mixed- OS and non- standardized environments typical of small businesses, and keeps ownership of the software licenses in the client's possession so that migrating to a new virtualized system is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced online consulting support to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of network products including firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on network protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory regulations for IT information security and incident reporting.

The scope and depth of Progent's consulting team offer a powerful set of benefits to customers trying to maximize the productivity of their information system within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, in the trenches of IT service, executing a wide variety of IT projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for solving actual IT problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you pay just for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates major invoices for fast repairs. An additional advantage of by-the-minute pricing is that clients are not tempted to permit less critical problems to stay unaddressed until they grow into big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports given by each staff member to every client. The discipline of detailing and organizing service activity results in more effective support and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with freelance consultants or who employ internal support staffs gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Pasadena, California company wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.