Low-cost Computer Troubleshooting from Microsoft Certified Professionals for Businesses in Pasadena, CA
By delivering professional support when you need it, making available specialized knowledge for key business applications, providing innovative services like virtual server hosting, invoicing only for services delivered, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the business value of your information system and cut support costs. Progent understands that network security, dependability, and efficiency are as critical to small businesses as to major enterprises but that smaller companies don't have the leverage to invest heavily in information technology and in-house support groups. Progent's fundamental competitive advantage is that no network support organization can equal Progent's capability to deliver the IT support expertise your company needs whenever you need it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal IT service staff. This can reduce expenses and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of certified experts to help your company to design and execute a sensible cloud strategy.

Main Practice Areas Serviced by Progent's Consultants for Business Networks in Pasadena, California
Progent's nationwide team of certified consultants provides help for virtually all aspects of information systems found in organizations of any size. Practice areas served by Progent in Pasadena include:

Support Delivery Alternatives for Pasadena, California Companies
Progent offers a variety of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering network support is based on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive activity documentation, dependable follow-through, and strict expense monitoring across a range of network service delivery modes that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and repair hardware and software issues without the cost or time loss of in-person support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of IT issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration procedure for new clients to accommodate urgent situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn more details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's remote service experts to give small companies the ideal combination: on-premises support professionals when you need them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The wait time for in-person service calls is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details about how and why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who require fast and reliable support from an online Contact Center with efficient telephone assistance, remote troubleshooting tools, and enough technical strength for all needed problem escalation. Since smaller businesses usually are constrained by tight IT budgets and can spare little management attention for handling IT support tasks, Progent's Helpdesk Services can be the most cost-effective way to make sure that business computer systems stay productive. Read more about Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class consultants who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network security consulting, high availability it system design, virtual server solutions, plus configuration, programming and training for small business programs including accounting, operations, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects such as site relocations and massive system upgrades, longer term projects such as business analytics application programming and support, database software development and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network administration, or emergency services such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host key applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater degrees of reliability, security, and performance than is possible using the class of internal data center that is practical for most small companies. Because Progent uses the same facilities that support the gear of many of the planet's biggest IT companies, Progent can eliminate the cost of building and maintaining the systems required for enterprise-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems and data files are regularly archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small company's servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is in addition convenient for customers to transfer to a different support firm or to move internally when your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that permit small businesses with mixed networks to benefit significantly on the costs of hardware, system support, and network administration while getting world-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed service, can support the multi- OS and loosely standardized environments common with small businesses, and retains control of the software licenses in the client's hands so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert online consulting to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability to block or recover quickly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Pasadena, California Businesses
Progent's staff size, depth of technical skill, and familiarity with corporate IT consulting enable small companies to sidestep the pitfalls related to excessive reliance on thinly staffed service firms or independent consultants.

Working with Progent allows your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT support, small companies sometimes depend heavily on independent engineers. Although individual service providers have lower overhead than more substantial support firms and can typically charge nominally lower fees, they are often unable to respond quickly to critical situations. If a freelance engineer is occupied with another client, sick, on vacation, or in class, the absence of replacement personnel may force your business to go without assistance in case of a crisis. The more your small business grows, network downtime or problems with line-of-business applications get more costly. The money you believed you were conserving on a freelancer can disappear fast because of lost output. Also, when freelance engineers confront unfamiliar technologies, the lack of a large engineering team to count on for assistance requires them to learn in place while your organization ends up footing the bill for their continuing training.

  • Gain Access to Expertise in Advanced Information Technology Issues
    The majority of small service organizations or freelance engineers specializing in small business IT support may excel at delivering connect-the-dots fixes but don't have the background to work cost-effectively with complex IT configurations with mixed platforms, multiple offices, VoIP implementations, remote workers, interconnected financial and analytical software, eCommerce, and custom line-of-business applications. Progent's background with worldwide companies and Progent's large staff of specialists can be valuable to your company because big-company networks are characteristically complicated, integration issues require in-depth understanding of in many technical areas, and reaching an acceptable level of robustness, availability, and security calls for industry-proven processes.

  • Create a Solid Basis for Growth
    Small companies often begin with a network implemented on a shoestring budget. Lacking a strong basis, a sequence of band-aid repairs commonly get thrown on top of a weak foundation. As a business evolves, reliability and scalability issues can hinder the productivity of the organization. Such networks need proper evaluation, intelligent business planning, and broad-based experience to migrate to a network environment that will act as the solid foundation to handle critical business needs and support future expansion.

  • Partner with Solution Consultants, Not Resellers
    Small businesses require direction and insight to work through an ever more complex maze of IT alternatives offered for enabling business growth and enhancing productivity. Businesses do not need a network engineer or service organization that tries to promote products. Progent eliminates conflicted motives by not selling any products. Progent offers services exclusively. This allows Progent to align technical support with the real needs of clients. Mixing network consulting and product selling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being driven by the true needs of a customer.

Get in Touch with Progent
If your Pasadena, California business wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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