Fast, Affordable Online Computer Network Troubleshooting for Pasadena, Texas Small Companies
For over two decades, Progent has focused on delivering enterprise-class network support services to customers who have small-business budgets. Progent has built a powerful support solution that features a cost-effective, seamless virtual office infrastructure, custom remote repair technology, a substantial team of consultants certified in a broad range of technical practice areas, a Help Desk Call Center service model that maximizes efficiency and ensures follow-through, a worldwide team of on-line service professionals, in-person support availability for the majority of most zip codes in the U.S., and a company ethos focused on resolving network issues in the least time and at the least cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the technical skills of your in-house network service team. This can reduce expenses and help meet schedules for major projects like application design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to accredited experts to help your business to plan and execute your cloud strategy.

Main Practice Areas Supported by Progent for Pasadena, Texas Office Networks
As a Microsoft-certified Partner IT service firm that maintains a world-class group of Cisco CCIE networking consultants and Apple accredited consultants, Progent provides emergency troubleshooting and low-cost online consulting to Pasadena, TX companies for a broad range of computer technologies such as:

Service Delivery Options Available for Pasadena, Texas Businesses
Progent offers a selection of alternatives for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting, and IT administration. Progent's model for delivering network support services is built on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid support, thorough service records, consistent follow-through, and strict expense control for a range of network service delivery options that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and repair hardware and software problems without the expense or delay of on-premises support calls. The experience of Progent's network consultants allows them to handle most IT issues quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup procedure for new clients to address urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to deliver small companies the ideal combination: in-person support technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for in-person service visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more details about how and why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for all companies who need fast and dependable support from an online Contact Center with efficient telephone assistance, remote repair capability, and enough technical strength for all needed problem escalation. Because smaller businesses typically have limited IT budgets and can spare scant executive bandwidth for handling IT support tasks, Progent's Helpdesk Services can be the most cost-effective way to ensure that small business computer networks are always productive. Learn more details concerning Progent's Helpdesk services.

  • Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop it system design, virtual server solutions, plus configuration, programming and training for business programs including financials, ERP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including office moves and major system migrations, longer term initiatives like management information application development and support, database application programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Exchange and SQL Server in order to provide small businesses with higher degrees of availability, security, and performance than is possible using the class of internal data center that is achievable for most small companies. Since Progent utilizes the same data centers that support the equipment of some of the planet's biggest information technology companies, Progent can save you the cost of building and managing the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay current, security and efficiency is constantly tracked, and systems are regularly backed up and ready for complete and rapid restoration. Find out more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's servers in an environment that not only provides the top degree of availability and expandability but that is in addition simple for customers to transfer to another support provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and network management while getting world-class dependability and an unparalleled degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can support the multi- OS and non- standardized networks common with small businesses, and retains control of the software licenses in the customer's possession so that migrating to a new virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced online support to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to provide web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to stop or recover rapidly after a ransomware incident. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on system security and can help with advanced security projects such as SIEM solutions to help enterprises meet industry guidelines and government regulations for network data security and incident reporting.

The breadth and depth of Progent's consulting team bring a powerful set of advantages to customers trying to increase the business value of their information system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional background, in the trenches of network support, executing a broad range of technical tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not just expert IT capability, but also a consultant with proven methods for fixing actual network problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no sign-up charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates big bills for quick solutions. Another advantage of granular pricing is that clients are less tempted to permit incipient issues to fester until they grow into big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports given by each staff member to each client. The discipline of documenting and organizing service records allows more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Small companies who utilize freelance consultants or who employ internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and productive. Find out more about Progent's knowledge transfer services.

Contact Progent
If your Pasadena, Texas company wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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