Low-cost Computer Help from Microsoft and Cisco Certified Experts for Businesses in Pasadena, TX
By offering professional support when you need it, making available specialized knowledge for key applications, providing high-value services such as virtual data center hosting, invoicing solely for services you receive, and charging no setup fees or retainers for standard services, Progent allows you to maximize the business value of your information system and cut support costs. Progent appreciates that network protection, dependability, and efficiency are just as critical to small companies as to major enterprises but that small organizations don't have the economy of scale to invest aggressively in information technology and internal support groups. Progent's fundamental value proposition is that no network consulting firm can match Progent's ability to provide the network support your company requires whenever you require it and at a cost you can afford.

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the skills of your in-house network service personnel. Co-sourcing can save money and help meet schedules for big projects like application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations.

Progent can also provide the services of accredited experts to help your business to design and implement a sensible cloud strategy.

Key Areas of Expertise Supported by Progent's Consultants for Companies in Pasadena, Texas
Progent's nationwide group of world-class consultants provides support for virtually all facets of network technology deployed by organizations of any size. Practice areas supported by Progent in and around Pasadena include:

Service Delivery Alternatives for Pasadena, Texas Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for delivering IT support services is built on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Support Model ensures fast support, thorough activity documentation, dependable follow-up, and strict expense monitoring for a range of IT support delivery alternatives that include remote troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite service visits. The experience of Progent's IT consultants allows them to handle the majority of network problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time customers to address urgent situations and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to give small companies the best of both worlds: hands-on support technicians when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business software developers. The response time for on-site support calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more details concerning why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need prompt and dependable access to a professional Help Desk Call Center with efficient telephone assistance, remote repair capability, and sufficient technical strength for all needed escalation. Because smaller businesses typically have tight IT funds and can provide little executive bandwidth for handling network support tasks, Progent's Contact Center Services can be the most efficient way to ensure that business computer systems stay up and running. Read more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system engineering, virtual server strategies, plus integration, programming and support for small business programs including financials, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects including site relocations and major software upgrades, extended initiatives such as management information software programming and customization, database software programming and administration services, and web design, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Exchange and MS SQL to provide small and midsize companies with higher levels of availability, security, and recoverability than is feasible with the type of in-house data center that is practical for most small and midsize companies. Since Progent uses the same data centers that host the gear of some of the world's largest information technology companies, Progent can save you the expense of creating and maintaining the infrastructure required for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, protection and performance is continually tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Learn more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in an environment that not only provides the top level of dependability and expandability but that is also simple for customers to migrate to another support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow businesses with mixed networks to save significantly on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and retains control of the software licenses in the client's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting services to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent offers a portfolio of low-cost, fixed-price monthly services designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight Systems Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight Systems Watch server and desktop management services.

Why Progent Is the Right Choice for Pasadena, Texas Businesses
Progent's size, scope of technical expertise, and familiarity with enterprise IT support enable small and midsize businesses to sidestep the pitfalls associated with over dependence on thinly staffed service organizations or individual engineers.

Teaming with Progent allows your business to:

  • Prevent Over Dependence on Freelance Consultants
    For IT services, small companies often depend excessively on independent engineers. Although freelance support providers have lower expenses than more substantial IT service firms and can typically bill apparently smaller fees, freelancers are often spread too thin to react quickly to urgent situations. If an independent engineer is occupied with different customer, sick, on vacation, or in class, the lack of replacement staff may force your business to wait for assistance in case of a crisis. As your small business grows, network downtime or problems with critical applications become more costly. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lower productivity. Also, when freelance consultants confront unfamiliar problems, the unavailability of a big consulting group to rely on for help requires them to learn in place while your company ends up with the bill for their continuing training.

  • Gain Access to Certified Professionals in Advanced Information Technology Issues
    The majority of smaller support firms or freelance consultants focused on small business IT consulting are capable of providing routine fixes but don't have the background to work cost-effectively with complicated network configurations with a variety of platforms, numerous offices, VoIP systems, remote clients, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large team of experts can be valuable to your small business because big-company networks are characteristically complex, integration issues demand in-depth knowledge in many technical areas, and reaching an acceptable level of robustness, reliability, and security calls for industry-tested processes.

  • Create a Solid Basis for Seamless Growth
    Small companies typically begin with a network implemented on a tight budget. Lacking a strong architecture, a series of band-aid fixes commonly get tossed on top of a weak structure. As a company grows, reliability and scalability issues can undermine the productivity of the organization. Such networks require thorough assessment, smart strategic planning, and in-depth experience to upgrade to an IT environment that can act as the solid foundation to meet current business requirements and support downstream expansion.

  • Partner with Solution Providers, Not Product Vendors
    Small businesses require direction and education to work through an ever more complex array of IT options offered for accelerating growth and improving productivity. Businesses do not need a network engineer or support organization that tries to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent offers consulting and services only. This permits Progent to align consulting support services with the genuine interests of customers. Mixing network support and product reselling can result in a situation where the recommended solution is built around a predetermined vendor rather than being driven by the true requirements of a small business.

Contact Progent
In case your Pasadena, Texas company needs to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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