Pasadena, TX Remote Help from World-class Computer Network Service Consultants
Progent's computer technical support services can provide your Pasadena, TX company affordable and dependable access to world-class IT experts. By delivering IT support help when you need it, offering advanced knowledge for critical applications, delivering unique support such as 24x7 server monitoring, and charging only for support you receive, Progent offers your Pasadena, Texas company an economical solution for optimizing the business value of small business networks. If you have a local datacenter, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses and local governments to build and maintain a reliable and safe information system and to have quick availability of the experienced help ordinarily available only to enterprises who can support a sizeable in-house information technology organization.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support group. Co-sourcing can save money and minimize technical risks for big projects such as software design and development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited consultants to assist your business to plan and execute a sensible cloud strategy.

Key Technologies Supported by Progent for Business Networks in Pasadena, Texas
Progent provides the services of accredited experts for all facets of information technology found in small and midsize companies and local governments. Products and technologies supported by Progent include:

Service Delivery Alternatives Available for Pasadena, Texas Companies
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for delivering IT support services is built on the Help Desk Call Center structure familiar to larger IT groups. Progent's Contact Center Service Mechanism ensures fast support, thorough service documentation, consistent follow-through, and strict expense monitoring across a range of network support delivery alternatives that include online repairs, onsite support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite service visits. The experience of Progent's IT consultants allows them to handle most IT problems quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new clients to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's remote computer support expertise.

  • Onsite Service
    Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service experts to give small and midsize companies the ideal combination: on-premises service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The response time for on-site service visits is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more about why to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who need prompt and reliable access to a professional Help Desk with effective telephone support, online troubleshooting capability, and enough technical depth for full problem escalation. Because smaller businesses usually are constrained by tight IT funds and can provide little management attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient way to make sure that small business computer networks are always up and running. Learn more about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small companies affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop it system consulting, virtualization solutions, plus integration, customization and training for small business applications including accounting, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with short-term projects including office moves and massive software migrations, extended projects such as business analytics software programming and support, database application programming and administration services, and web design, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host key business applications like Exchange and MS SQL to provide small and midsize companies with higher degrees of dependability, protection, and performance than is possible using the type of internal data center that is realistically affordable for most small organizations. Because Progent utilizes the same data centers that support the gear of many of the planet's largest IT organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs stay current, security and performance is continually monitored, and systems and data files are regularly backed up and available for complete and prompt restoration. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in a setting that not only delivers the highest degree of availability and scalability but that is in addition easy for customers to transfer to a different support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit businesses with multi-vendor environments to save dramatically on the expense of hardware, system support, and network management while getting world-class availability and an unparalleled degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered service, can handle the mixed- OS and loosely standardized environments common with small businesses, and keeps control of the software in the customer's hands so that migrating to a new virtualized system is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced online consulting services to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that utilize local resources along with public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex array of network products such as firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on network security and can help with advanced security programs such as SIEM solutions to help companies meet industry guidelines and statutory regulations for network data security and reporting.

The scope and depth of Progent's engineering staff bring a unique array of benefits to customers wishing to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, at the front lines of IT support, executing a wide range of technical tasks for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not just world-class technical capability, but also a support engineer with proven approaches for repairing real-world IT problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big bills for quick solutions. An additional benefit of by-the-minute billing is that you will be less tempted to permit incipient problems to stay unaddressed until they become big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by each consultant to each customer. The discipline of documenting and organizing service activity allows more effective service and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Small businesses who work with independent consultants or who maintain in-house support personnel gain when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Pasadena, Texas business wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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