Low-cost Network Help from Microsoft Certified Consultants for Businesses in Pasadena, TX
By offering professional support whenever you need it, providing specialized expertise for key business applications, offering high-value services such as virtual data center hosting, invoicing only for help you receive, and requiring no setup or retainer fees for standard services, Progent enables you to maximize the business value of your information network and reduce support expenses. Progent understands that network security, reliability, and efficiency are as critical to small businesses as to major enterprises but that smaller companies lack the economy of scale to invest heavily in computer networks and in-house support groups. Progent's fundamental competitive advantage is that no IT support organization can equal Progent's capability to deliver the network support expertise your company requires when you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network service team. Co-sourcing can save money and help meet schedules for big IT initiatives like software design and development, business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can also offer access to accredited experts to help your company to design and execute a sensible cloud computing strategy.

Primary Technologies Serviced by Progent for Office Networks in Pasadena, Texas
Progent's nationwide team of industry certified consultants provides support for virtually all aspects of information systems used by companies of any size. Practice areas served by Progent in Pasadena include:

Support Delivery Options for Pasadena, Texas Companies
Progent has a selection of alternatives for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering IT support is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Service Mechanism ensures fast response, comprehensive activity documentation, reliable follow-through, and strict expense monitoring for an array of network service delivery alternatives that include online troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help customers to analyze and fix hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's IT engineers allows them to handle the majority of network issues quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to address urgent situations and Progent bills per minute with no startup charges or time minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out additional details about Progent's online computer support expertise.

  • Onsite Support
    Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service engineers to give small businesses the optimal solution: hands-on service technicians when you need them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for on-site support calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more concerning how and why to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Helpdesk Services are designed for small and midsize companies who require fast and dependable support from a professional Contact Center with efficient telephone support, remote repair capability, and sufficient technical strength for all needed escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can spare little executive attention for handling network support tasks, Progent's Contact Center Outsourcing Services could be the most efficient option to make sure that business information systems stay productive. Read more details about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, non-stop it system consulting, virtual server solutions, plus configuration, customization and training for small business applications including accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with short-term projects including office relocations and massive software upgrades, longer term projects such as business analytics software development and customization, relational database software development and DBA support, and web design, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for vital business applications such as Exchange and SQL Server in order to provide small companies with greater degrees of dependability, security, and performance than is feasible with the class of in-house data center that is realistically affordable for most small organizations. Because Progent uses the same data centers that host the gear of many of the world's biggest IT organizations, Progent can save you the cost of building and maintaining the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and available for complete and prompt recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's production servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition simple for customers to migrate to a different support provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that permit businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure support, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can handle the multi- platform and non- standardized networks common with smaller businesses, and retains ownership of the software in the customer's possession so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.

Why Progent Is the Smart Choice for Pasadena, Texas Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise IT consulting enable small businesses to avoid the problems related to over dependence on small service firms or individual consultants.

Working with Progent allows your business to:

  • Prevent Over Dependence on Individual Support Consultants
    For network support, small companies often depend excessively on individual consultants. Though freelance support providers have lower overhead than more substantial IT service organizations and can typically bill apparently smaller rates, they are occasionally unable to react quickly to critical network problems. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of backup staff may require your company to wait for help during a crisis. As your small business expands, system unavailability or difficulties with line-of-business applications get more costly. The dollars you believed you were saving on an independent consultant can evaporate fast due to lost output. In addition, when independent engineers encounter unfamiliar problems, the unavailability of a big engineering group to count on for help requires them to train in place while your company winds up with the bill for their ongoing training.

  • Have Access to Experts in Complex Network Solutions
    The majority of smaller support organizations or freelance consultants specializing in small business IT support may excel at providing routine solutions but lack the background to deal cost-effectively with complex IT environments with a variety of platforms, multiple locations, Voice over IP systems, remote workforces, interconnected accounting and analytical software, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's large team of experts can be valuable to your company because big-company networks are by nature complicated, integration issues demand in-depth understanding of in many technical areas, and reaching an acceptable level of robustness, availability, and protection requires enterprise-proven leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically start with a network implemented on a tight budget. Without a carefully designed architecture, a series of band-aid fixes commonly get tossed on top of a tenuous foundation. As a company evolves, stability and scalability issues can obstruct the productivity of the business. Such environments need proper assessment, smart strategic analysis, and broad-based experience to upgrade to a network infrastructure that can provide the reliable basis to meet current business needs and ease downstream growth.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses need guidance and insight to work through an ever more complex array of technology options available for accelerating growth and improving productivity. Businesses do not need a network engineer or service organization that tries to promote products. Progent avoids conflicted motives by not selling any products. Progent provides services and expertise only. This allows Progent to align consulting support services with the genuine needs of customers. Mixing IT consulting and product selling can lead to a situation where the proposed solution is built around a preselected vendor instead of being driven by the true needs of a small business.

Get in Touch with Progent
In case your Pasadena, Texas company wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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