Expert Remote Troubleshooting for Pasadena, Texas Networks from World-class Engineers
Small companies have typically been underserved by major IT support organizations. Some small companies permit themselves to grow dangerously reliant on individual engineers or small consulting firms who lack the size or broad skill sets to react promptly or efficiently to network crises. Still other small companies resort to giant support providers staffed with technicians taught to provide by-the-numbers fixes for ordinary issues but who are missing the background and technical scope to handle the diversity of environments and absence of standards typical of small company information networks.

Progent's time-tested methodology for delivering affordable and successful network support to small companies has made Progent among the most respected Microsoft network service firms in the United States. Progent has delivered remote support to small businesses in every state in the country and can dispatch in-person support in most zip codes.

For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT service personnel. This can cut costs and minimize technical risks for big IT initiatives such as application programming, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of accredited consultants to assist your company to plan and implement your cloud computing strategy.

Primary Areas of Expertise Supported by Progent for Business Networks in Pasadena, Texas
Progent's national team of certified support professionals offers assistance for virtually all aspects of information technology used by companies of all sizes. Technologies supported by Progent in and around Pasadena include:

Service Delivery Alternatives Available for Pasadena, Texas Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for providing IT support is based on the Help Desk structure common to larger IT organizations. Progent's Contact Center Support Mechanism ensures rapid response, comprehensive activity records, dependable follow-up, and tight expense monitoring for a range of network support delivery options that include online repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises support calls. The experience of Progent's network engineers makes it possible to handle the majority of network problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for new customers to accommodate urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional information about Progent's remote network support services.

  • Onsite Support
    Progent offers on-site computer support for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote support engineers to give small businesses the best of both worlds: onsite service technicians when you need them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for in-person service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more about how and why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Services are designed for all companies who need fast and reliable access to a professional Contact Center with efficient telephone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Because smaller businesses usually are constrained by tight IT funds and can spare little management bandwidth for handling network support tasks, Progent's Contact Center Services can be the most cost-effective option to make sure that business information systems stay productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop it system engineering, server virtualization strategies, plus integration, programming and training for small business programs such as financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office moves and major software upgrades, extended initiatives like business analytics application development and support, database software programming and administration services, and web development, on-going services including server monitoring and system management, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange and Microsoft SQL in order to provide small companies with greater degrees of reliability, security, and recoverability than is possible with the class of internal data center that is practical for most small and midsize companies. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest information technology companies, Progent can save you the expense of building and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is constantly monitored, and systems are consistently archived and available for full and rapid recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is in addition convenient for customers to transfer to another service firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit companies with multi-vendor environments to save significantly on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can support the multi- platform and loosely standardized environments typical of small companies, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote support services to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

Why Progent Offers the Smart Choice for Pasadena, Texas Small Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise IT consulting allow small companies to sidestep the pitfalls related to over reliance on small service organizations or individual consultants.

Working with Progent enables your company to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network support, small businesses often rely excessively on individual consultants. Though freelance service engineers carry lower overhead than larger IT service firms and can typically charge nominally smaller rates, freelancers are sometimes too busy to react rapidly to urgent situations. If a freelance engineer is occupied with different customer, ill, on vacation, or in class, the absence of replacement personnel may require your company to wait for help during a crisis. As your small business expands, network downtime or difficulties with line-of-business applications get more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up fast due to lower productivity. In addition, when independent engineers encounter new problems, the unavailability of a big engineering team to fall back on for assistance requires them to learn on the job while your business ends up with the costs for their ongoing training.

  • Gain Access to Certified Professionals in Complex Information Technology Issues
    Many smaller service organizations or freelance consultants who concentrate on small business network consulting are capable of providing connect-the-dots solutions but lack the experience to deal cost-effectively with complex IT configurations that have a variety of operating systems, numerous locations, VoIP systems, remote clients, integrated accounting and operational software, eCommerce, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large staff of specialists can benefit your small business because big-company environments are by nature complicated, support issues demand thorough understanding of in many technical areas, and reaching a high degree of stability, availability, and security requires industry-proven best practices.

  • Create a Solid Foundation for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a sequence of improvised fixes often get thrown onto of a weak structure. As a company grows, stability and expandability issues can obstruct the success of the organization. Such environments need proper evaluation, intelligent business planning, and broad-based expertise to migrate to an IT infrastructure that can provide the reliable foundation to handle critical business needs and support future growth.

  • Team with Solution Consultants, Not Product Resellers
    Smaller companies need guidance and education to work through an ever more complicated maze of technology alternatives offered for accelerating business growth and improving efficiency. Businesses do not need a network consultant or service firm that tries to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers consulting and services exclusively. This permits Progent to align technical support with the real needs of customers. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is based on a preselected vendor instead of being based on the actual requirements of a small business.

Contact Progent
If your Pasadena, Texas business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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