Affordable Network Tech Support from Microsoft and Cisco Certified Professionals for Companies in Paterson, NJ
By offering professional support when you need it, providing specialized expertise for critical business applications, providing high-value services such as virtual server hosting, invoicing solely for services delivered, and charging no sign-up or retainer fees for standard services, Progent allows you to maximize the competitive value of your information network and reduce support expenses. Progent recognizes that information system security, dependability, and performance are just as critical to small companies as to large enterprises but that smaller companies lack the leverage to invest heavily in computer technology and in-house support staffs. Progent's fundamental value proposition is that no network support organization can equal Progent's capability to deliver the IT support expertise your company needs whenever you require it and at a cost you can afford.

For larger companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal network support team. This can save money and help meet schedules for major projects like application development, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to certified experts to assist your business to plan and execute a sensible cloud computing strategy.

Key Technologies Serviced by Progent's Consultants for Business Networks in Paterson, New Jersey
Progent's nationwide group of world-class consultants offers assistance for virtually all facets of information technology used by companies of all sizes. Practice areas served by Progent in and around Paterson include:

Service Delivery Alternatives Available for Paterson, New Jersey Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing network support services is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Helpdesk Service Model ensures rapid response, comprehensive service documentation, consistent follow-up, and strict cost control for an array of network support delivery options that include online troubleshooting, onsite help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to analyze and repair hardware and software problems without the cost or delay of on-premises support calls. The background of Progent's network engineers makes it possible to resolve most IT issues quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible registration process for new clients to address urgent situations and Progent charges per minute with no sign-up fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out more details about Progent's online network support services.

  • Onsite Support
    Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to deliver small businesses the ideal combination: in-person support professionals when you need them as well as the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Find out more details concerning how to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who need prompt and reliable support from a professional Help Desk Call Center with effective phone support, remote troubleshooting capability, and sufficient technical depth for all needed escalation. Because small and midsize companies usually are constrained by tight information technology budgets and can provide scant management attention for handling network support tasks, Progent's Contact Center Services could be the most efficient option to ensure that small business information systems stay up and running. Read more details about Progent's Contact Center services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network protection engineering, non-stop network engineering, virtualization strategies, plus integration, customization and support for small business software such as financials, operations, reporting, CRM, and office productivity software. Progent can help with short-term projects including office moves and massive system migrations, longer term projects like business reporting application development and support, database application programming and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host key business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher degrees of dependability, security, and recoverability than is possible with the class of on-site data center that is achievable for most small businesses. Since Progent utilizes the same data centers that support the gear of some of the planet's largest information technology companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs stay updated, protection and performance is constantly monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is in addition simple for clients to migrate to a different service provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered service, can support the mixed- platform and non- standardized environments typical of smaller companies, and retains control of the software in the client's hands so that migrating to a different virtual system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert online consulting to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire threat lifecycle including blocking, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

Why Progent Is the Smart Choice for Paterson, New Jersey Small Businesses
Progent's size, breadth of technical expertise, and familiarity with enterprise network support enable small businesses to sidestep the problems related to excessive reliance on thinly staffed support firms or individual consultants.

Teaming with Progent's Experts enables your business to:

  • Avoid Over Reliance on Freelance Consultants
    For IT support, smaller companies sometimes rely excessively on independent consultants. Though freelance support providers have lower expenses than more substantial IT service firms and can typically charge nominally lower rates, freelancers are frequently unable to react rapidly to urgent network problems. If an independent consultant is busy with another customer, sick, on travelling, or in class, the lack of replacement personnel may require your company to go without help during a crisis. As your company grows, system downtime or problems with line-of-business programs become more costly. The dollars you believed you were conserving on an independent consultant can evaporate quickly due to lower productivity. In addition, when freelance consultants encounter unfamiliar problems, the lack of a large consulting group to rely on for assistance forces them to learn with the meter running while your company winds up footing the bill for their ongoing education.

  • Gain Access to Expertise in Complex IT Solutions
    The majority of smaller service firms or freelance consultants specializing in small business IT support may excel at delivering connect-the-dots solutions but lack the seasoning to deal efficiently with complicated network infrastructures that have mixed platforms, multiple locations, Voice over IP systems, remote workers, interconnected accounting and analytical applications, eCommerce, and custom business software. Progent's background with global enterprises and Progent's large team of specialists can benefit your company because enterprise environments are inherently complicated, integration issues demand in-depth knowledge in numerous technical areas, and achieving a high level of robustness, availability, and security calls for industry-tested best practices.

  • Build a Solid Basis for Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Without a strong basis, a sequence of improvised fixes often get piled on top of a tenuous foundation. As a business evolves, stability and scalability issues can obstruct the success of the business. Such networks need proper evaluation, smart business analysis, and in-depth experience to migrate to a network infrastructure that will act as the reliable foundation to meet critical business needs and support future growth.

  • Partner with Solution Providers, Not Resellers
    Smaller businesses require direction and insight to work through an ever more complex maze of IT alternatives offered for enabling business growth and improving efficiency. They do not need an IT engineer or support organization that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to align consulting support with the real needs of customers. Mixing network consulting and product selling can result in a situation where the recommended solution is built around a preselected vendor instead of being based on the true needs of a client.

Contact Progent
If your Paterson, New Jersey business needs to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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