Professional Remote Troubleshooting for Paterson, New Jersey Networks from World-class Consultants
Small businesses have traditionally been overlooked by major network support organizations. Many small businesses permit themselves to grow excessively dependent on freelance engineers or small support organizations who lack the size or broad skill sets to respond promptly or effectively to technical crises. Still other small companies resort to mass-market service firms staffed with personnel taught to offer by-the-numbers fixes for common issues but who do not have the experience and versatility to deal with the variety of environments and absence of standardization typical of small business IT systems.

Progent's proven approach to delivering affordable and effective technical service to small businesses has made Progent among the top Microsoft network service firms in the United States. Progent has delivered remote help to companies in every state in the country and offers onsite help in most zip codes.

For larger businesses, Progent can provide co-sourcing support to supplement the skills of your internal IT support staff. Co-sourcing can reduce expenses and minimize technical risks for big projects like software programming, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited experts to assist your company to design and execute a sensible cloud computing strategy.

Main Products and Technologies Serviced by Progent for Paterson, New Jersey Office Networks
A Microsoft Certified Gold Partner IT service company that maintains a world-class team of Cisco CCIE network infrastructure consultants and Apple certified consultants, Progent offers urgent assistance and affordable remote consulting to Paterson, NJ businesses for a wide array of information technologies such as:

Service Delivery Alternatives Available for Paterson, New Jersey Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's paradigm for providing IT support is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive activity documentation, consistent follow-up, and strict expense monitoring for an array of IT service delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to analyze and repair network issues without the expense or delay of on-premises support visits. The experience of Progent's IT engineers allows them to handle the majority of IT problems quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate urgent situations and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's online computer support expertise.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up clients in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote support engineers to give small businesses the ideal combination: hands-on support technicians when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The wait time for in-person service calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning how to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize businesses and local governments who need fast and dependable access to a professional Helpdesk with effective phone assistance, remote repair tools, and sufficient technical depth for all needed escalation. Because smaller businesses typically are constrained by tight information technology funds and can provide scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that business information networks are always up and running. Read more about Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, high availability network engineering, server virtualization strategies, plus integration, customization and training for business applications such as financials, ERP, reporting, sales automation, and office productivity software. Progent can help with short-term projects such as site moves and massive software upgrades, extended initiatives like business analytics software programming and customization, relational database software programming and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible using the type of on-site data center that is realistically affordable for the majority of small and midsize businesses. Since Progent uses the same facilities that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the expense of building and managing the systems required for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs remain current, security and performance is continually tracked, and systems and data files are regularly backed up and available for complete and prompt recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is in addition simple for clients to migrate to a different service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the mixed- OS and non- standardized environments common with smaller companies, and retains control of the software in the client's hands so that migrating to a new virtualized system is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced online support to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on network security and can assist with advanced security programs such as SIEM solutions to help enterprises meet industry guidelines and government regulations for IT information protection and incident reporting.

The scope and depth of Progent's engineering staff bring a unique array of benefits to clients trying to increase the productivity of their IT network within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the forefront of network support, executing a wide variety of IT projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This means that you get not just world-class IT skills, but also a consultant with field-tested approaches for resolving actual network problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for remote support and on-premises visits by the minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no registration charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with major invoices for fast fixes. An additional benefit of by-the-minute billing is that your company will be less inclined to allow less critical problems to stay unaddressed until they become major problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports given by each consultant to each client. The discipline of documenting and organizing service activity results in more effective support and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Small companies who utilize freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Paterson, New Jersey business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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