Paterson, NJ Online Help from Certified Computer Troubleshooting Consultants
Progent's computer network technical support services can deliver your Paterson, NJ business low cost and dependable access to enterprise-class IT professionals. By delivering IT support help when you need it, offering specialized knowledge for line-of-business technologies, offering value-added support such as automated server monitoring, and billing only for services you receive, Progent gives your Paterson, New Jersey business an affordable alternative for maximizing the profitability of small-scale office networks. If you have a local system, rely on cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations to create and manage a reliable and safe IT system and to benefit from quick access to the experienced support ordinarily available only to enterprises who can afford a sizeable internal IT group.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the technical skills of your internal network support personnel. Co-sourcing can cut costs and help meet schedules for major projects like software design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified consultants to assist your company to design and implement a sensible cloud computing strategy.

Primary IT Areas Supported by Progent for Paterson, New Jersey Business Networks
A Microsoft Gold Certified Partner IT service firm with a large team of Cisco certified CCIE network infrastructure consultants and Apple certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to Paterson, NJ businesses for a broad array of information technologies including:

Service Delivery Options for Paterson, New Jersey Businesses
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing IT support services is based on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Support Model promotes fast support, thorough activity documentation, consistent follow-up, and tight cost control across a range of IT support delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and fix network problems without the expense or time loss of on-premises service visits. The experience of Progent's IT engineers makes it possible to handle most IT problems rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based signup process for new customers to address emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn additional information about Progent's remote network troubleshooting services.

  • On-site Service
    Progent offers on-site technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote support engineers to give small businesses the optimal solution: hands-on support professionals when you require them as well as the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for in-person support calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Services are designed for all businesses who require fast and dependable access to an online Helpdesk with efficient phone support, online troubleshooting tools, and enough technical strength for full problem escalation. Since smaller businesses typically have limited IT funds and can provide little executive bandwidth for dealing with IT support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that business computer systems stay up and running. Learn more about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, high availability network consulting, server virtualization strategies, plus configuration, programming and training for small business applications including accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site relocations and major system upgrades, longer term projects like business information application development and customization, relational database application development and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of reliability, protection, and recoverability than is possible with the class of in-house data center that is achievable for most small and midsize companies. Because Progent utilizes the same data centers that host the gear of some of the planet's largest information technology companies, Progent can save you the investment in creating and managing the systems needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and service packs stay updated, protection and efficiency is constantly tracked, and systems are consistently archived and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's production servers in an environment that not only delivers the top degree of dependability and scalability but that is also easy for customers to migrate to a different service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that allow businesses with mixed networks to save significantly on the costs of hardware, infrastructure maintenance, and network management while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can support the mixed- platform and loosely standardized environments typical of smaller companies, and keeps control of the licenses in the customer's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online consulting to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent offers a portfolio of low-cost, fixed-price monthly services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS managed cloud backup.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex collection of network technologies including firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on network protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government regulations for IT information security and incident reporting.

The scope and depth of Progent's consulting staff bring a powerful array of advantages to organizations wishing to increase the productivity of their information system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the front lines of IT support, executing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just world-class technical capability, but also a support engineer with field-tested methods for repairing actual network problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no registration fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates big bills for fast solutions. An additional advantage of by-the-minute billing is that clients won't be inclined to allow less critical problems to fester until they grow into major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by each consultant to each client. The practice of detailing and archiving support activity results in more efficient service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Small companies who utilize freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Paterson, New Jersey company needs to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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