Professional Online Troubleshooting for Paterson, New Jersey Computer Networks from Microsoft Certified Engineers
Small companies have traditionally been overlooked by large network support firms. Some small companies permit themselves to become overly dependent on individual consultants or small support firms who don't have the bandwidth or comprehensive skill sets to react promptly or efficiently to network emergencies. Other small businesses turn to giant support firms staffed with personnel taught to provide standardized fixes for ordinary problems but who are missing the background and versatility to handle the variety of environments and lack of standards that characterizes small company IT networks.

Progent's time-tested approach to providing low-cost and effective technical support to small companies has made Progent among the top Microsoft network service organizations in the industry. Progent has delivered remote help to small businesses in every state in the United States and can dispatch onsite support in most zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the skills of your internal IT service team. This can reduce expenses and minimize technical risks for big projects like application design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to accredited experts to assist your business to design and execute a sensible cloud computing strategy.

Main IT Areas Supported by Progent for Paterson, New Jersey Businesses
As a Microsoft Certified Gold Partner computer support company that maintains a large team of Cisco CCIE networking consultants and Apple certified consultants, Progent offers urgent assistance and affordable remote consulting to Paterson, NJ small businesses for a broad range of information technologies such as:

Service Delivery Alternatives Available for Paterson, New Jersey Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing IT support is based on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Support Mechanism promotes fast support, comprehensive service documentation, reliable follow-through, and tight cost monitoring for a range of IT service delivery modes that include remote troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist customers to analyze and repair network problems without the cost or delay of on-premises service calls. The experience of Progent's network engineers allows them to resolve the majority of IT problems rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate emergency situations and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn additional information about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides onsite technical support for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support experts to deliver small and midsize companies the optimal solution: onsite support professionals when you need them plus the remote help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for in-person support calls is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how and why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who need prompt and reliable access to a professional Help Desk Call Center with efficient phone assistance, online repair tools, and enough technical depth for all needed escalation. Since small and midsize businesses usually are constrained by limited information technology budgets and can spare little executive attention for handling IT support, Progent's Help Desk Services can be the most efficient option to make sure that business information networks are always productive. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small businesses affordable availability of world-class consultants who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, non-stop it system design, server virtualization solutions, plus configuration, customization and training for small business applications such as financials, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects including site relocations and major system upgrades, extended projects such as business information software programming and support, relational database application development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host vital business applications like Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of availability, security, and recoverability than is feasible with the type of internal data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that host the gear of some of the world's biggest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and revisions stay updated, protection and performance is constantly tracked, and systems and data files are regularly archived and available for full and prompt recovery. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of availability and extensibility but that is in addition convenient for customers to migrate to another support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the multi- OS and loosely standardized networks common with small businesses, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtual system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert online support services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies such as firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of network security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government requirements for IT information protection and incident reporting.

The scope and depth of Progent's consulting staff bring a powerful array of advantages to customers trying to maximize the business value of their IT network within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional experience, at the front lines of network service, executing a wide variety of IT tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for solving real-world IT problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no sign-up fee and asks no retainer for support services provided during regular working hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates big invoices for quick repairs. Another advantage of granular invoicing is that customers are not inclined to allow less critical problems to fester until they grow into big ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every consultant to every client. The practice of detailing and organizing service records results in more effective support and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít release vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Small companies who work with independent service providers or who employ in-house support staffs gain when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and efficient. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Paterson, New Jersey business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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