Fast, Low-cost Online Computer Support for Paterson, New Jersey Small Companies
For over two decades, Progent has specialized in providing enterprise-class IT support to customers who have small-company IT budgets. Progent has built a unique service solution that includes a low-overhead, tightly connected virtual office network, custom online repair technology, a large team of engineers accredited in a broad range of IT disciplines, a Call Center operational structure that maximizes efficiency and ensures follow-up, a global group of remote service experts, in-person service availability for the majority of most zip codes in the United States, and a corporate culture focused on fixing technical problems in the least time and at the lowest cost to clients.

For mid-size and large companies, Progent offers co-sourcing support to add to the skills of your in-house IT support group. This can reduce expenses and minimize technical risks for major projects such as software development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations.

Progent can in addition provide access to accredited consultants to help your business to plan and execute your cloud strategy.

Primary Areas of Expertise Supported by Progent for Businesses in Paterson, New Jersey
Progent's nationwide team of world-class experts provides support for virtually all facets of information systems used by businesses of all sizes. Technologies served by Progent in Paterson include:

Support Delivery Alternatives for Paterson, New Jersey Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Contact Center Service Model ensures fast support, thorough activity records, dependable follow-up, and tight cost monitoring for an array of network service delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist customers to analyze and fix hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for new clients to address emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn more details about Progent's remote network support services.

  • Onsite Support
    Progent offers onsite computer assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online support experts to deliver small companies the ideal combination: in-person service professionals when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for on-site service visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning how to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and reliable access to a professional Help Desk Call Center with effective telephone support, online troubleshooting capability, and enough technical depth for full escalation. Since small and midsize businesses usually have tight information technology budgets and can provide scant executive bandwidth for handling IT support, Progent's Helpdesk Services can be the most efficient option to ensure that business computer systems are always up and running. Learn more concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection engineering, high availability network engineering, virtualization solutions, plus integration, customization and support for small business applications such as financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including office moves and major software migrations, longer term projects like business reporting software development and customization, relational database application development and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system administration, or urgent services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange Server and SQL Server to provide small and midsize companies with higher degrees of availability, security, and recoverability than is possible using the type of on-site data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same facilities that host the equipment of some of the planet's largest IT organizations, Progent can save you the expense of creating and managing the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and revisions stay updated, protection and performance is continually monitored, and systems are regularly backed up and ready for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize company's production servers in an environment that not only provides the top level of dependability and scalability but that is in addition convenient for clients to migrate to another service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit small businesses with mixed networks to save significantly on the expense of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can support the mixed- platform and loosely standardized environments typical of smaller companies, and retains control of the licenses in the customer's hands so that moving to a different virtualized host is fast, safe, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote consulting to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize physical resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to block or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Paterson, New Jersey Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate IT support allow small and midsize businesses to sidestep the pitfalls associated with over dependence on small service firms or individual consultants.

Teaming with Progent enables your business to:

  • Prevent Over Dependence on Freelance Consultants
    For IT services, small companies often depend excessively on individual engineers. Although freelance service engineers have lower overhead than more substantial support organizations and can typically bill nominally smaller fees, freelancers are frequently too overworked to react quickly to urgent situations. If an independent consultant is occupied with different client, ill, on vacation, or in training, the absence of replacement staff may force your company to go without assistance during an emergency. The more your small business expands, system unavailability or difficulties with line-of-business programs become more expensive. The money you believed you were saving on a freelancer can be eaten up fast because of lost productivity. In addition, when freelance consultants confront unfamiliar technologies, the unavailability of a big engineering group to fall back on for help forces them to learn with the meter running while your business winds up with the bill for their continuing education.

  • Gain Access to Experts in Sophisticated Network Solutions
    The majority of small service organizations or independent consultants specializing in small company network consulting may excel at providing connect-the-dots fixes but lack the background to deal efficiently with complicated IT environments with a variety of operating systems, numerous sites, Voice over IP systems, mobile workforces, integrated accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your small business because big-company networks are by nature complicated, integration problems require in-depth knowledge in many technical areas, and reaching a high degree of robustness, reliability, and protection calls for industry-tested leading practices.

  • Build a Solid Foundation for Growth
    Small businesses typically start with a network implemented on a shoestring budget. Without a proper basis, a series of improvised fixes commonly get piled on top of a weak structure. As a business grows, stability and scalability issues can obstruct the productivity of the business. Such networks require proper assessment, smart strategic analysis, and broad-based expertise to migrate to a network infrastructure that will provide the reliable foundation to handle critical business requirements and ease downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses need guidance and insight to work through an increasingly complicated maze of IT options offered for accelerating growth and improving efficiency. Businesses do not need a network engineer or service organization that tries to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align consulting support with the genuine needs of clients. Combining IT support and product selling can lead to a conflict where the proposed solution is built around a preselected vendor rather than being based on the true needs of a customer.

Contact Progent
If your Paterson, New Jersey company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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