Expert Online Technical Support for Paterson, New Jersey Computer Networks from World-class Consultants
Small businesses have traditionally been ignored by major network service organizations. Some small companies permit themselves to grow excessively dependent on freelance consultants or small support organizations who lack the bandwidth or comprehensive knowledge to respond promptly or efficiently to technical emergencies. Other small companies resort to mass-market support firms that employ personnel taught to provide by-the-numbers solutions to ordinary problems but who do not have the experience and technical scope to deal with the diversity of environments and lack of standards that characterizes small business information networks.

Progent's proven methodology for providing low-cost and successful network support to small companies has made Progent one of the top Microsoft-certified IT consulting firms in the country. Progent has delivered remote help to companies in every state in the U.S. (See Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the skills of your internal network support team. This can cut costs and minimize technical risks for big projects like application development, disaster recover/business continuity planning, security audits, office consolidations, or software migrations.

Progent can in addition provide the services of certified experts to help your company to design and execute your cloud strategy.

Main Practice Areas Serviced by Progent's Consultants for Business Networks in Paterson, New Jersey
Progent's nationwide team of certified support professionals offers assistance for all aspects of information technology found in businesses of all sizes. Areas supported by Progent in Paterson include:

Service Delivery Alternatives for Paterson, New Jersey Businesses
Progent has a variety of options for providing small companies with affordable computer services for troubleshooting, consulting, hosting services, and network administration. Progent's model for delivering network support services is built on the Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast support, comprehensive activity records, reliable follow-up, and tight cost control for a range of IT support delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified service professionals can help clients to analyze and repair network problems without the cost or delay of in-person support calls. The background of Progent's IT consultants makes it possible to handle most network problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out more details about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to deliver small businesses the ideal combination: on-premises support technicians when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business software developers. The response time for in-person service visits is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more about how to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for small and midsize companies who require fast and dependable access to an online Help Desk Call Center with efficient telephone assistance, remote troubleshooting capability, and enough technical strength for all needed escalation. Since smaller companies usually are constrained by tight information technology funds and can provide scant management attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that small business information systems stay up and running. Learn more details about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small companies affordable availability of enterprise-class IT professionals who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant network consulting, virtual server strategies, plus configuration, customization and training for business programs such as financials, operations, reporting, sales automation, and productivity suites. Progent can help with one-time projects such as office relocations and massive software upgrades, extended initiatives such as business analytics software programming and support, relational database software development and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system administration, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of dependability, security, and recoverability than is possible using the class of on-site data center that is achievable for most small and midsize organizations. Since Progent utilizes the same data centers that host the gear of many of the planet's largest IT companies, Progent can save you the expense of building and maintaining the systems required for world-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain current, security and efficiency is constantly monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize company's production servers in an environment that not only delivers the highest level of availability and scalability but that is in addition simple for clients to migrate to another service provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and network management while getting enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can handle the multi- OS and loosely standardized networks typical of small businesses, and retains ownership of the software in the customer's hands so that moving to a different virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert online consulting services to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Paterson, New Jersey Small Businesses
Progent's size, depth of technical expertise, and familiarity with enterprise network consulting enable small and midsize businesses to avoid the pitfalls related to excessive reliance on thinly staffed service organizations or individual consultants.

Teaming with Progent enables your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT services, smaller companies often rely heavily on independent consultants. Though freelance service engineers have lower expenses than larger support organizations and can afford to charge nominally smaller rates, they are often spread too thin to respond quickly to critical problems. If an independent engineer is busy with another customer, sick, on vacation, or in class, the lack of replacement staff may force your company to wait for assistance in case of an emergency. As your company expands, network downtime or difficulties with critical applications become more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lost output. In addition, when freelance consultants encounter new problems, the lack of a large engineering group to rely on for help forces them to train on the job while your business winds up footing the bill for their ongoing education.

  • Have Access to Experts in Advanced IT Issues
    The majority of small support organizations or freelance engineers specializing in small company network support are capable of providing routine fixes but lack the experience to work efficiently with complex network configurations with mixed operating systems, numerous locations, Voice over IP systems, remote workers, interconnected financial and analytical applications, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's large group of experts can benefit your company because big-company networks are characteristically complicated, support problems require in-depth understanding of in numerous technical disciplines, and reaching an acceptable degree of stability, availability, and protection calls for industry-proven leading practices.

  • Create a Firm Foundation for Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Lacking a proper architecture, a series of ad hoc repairs often get piled onto of a weak foundation. As a company evolves, reliability and scalability problems can obstruct the success of the organization. These networks require thorough assessment, smart business analysis, and in-depth experience to migrate to an IT infrastructure that can provide the reliable foundation to meet current business requirements and ease future growth.

  • Work with Solution Providers, Not Product Vendors
    Smaller companies require direction and insight to work through an increasingly complicated array of IT alternatives offered for enabling business growth and improving productivity. Businesses do not need a network consultant or service firm that attempts to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services only. This permits Progent to match technical support with the genuine needs of customers. Combining network consulting and product reselling can result in a situation where the recommended solution is based on a preselected technology rather than being driven by the actual requirements of a client.

Get in Touch with Progent
If your Paterson, New Jersey company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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