Paterson, NJ Remote Help from World-class Computer Troubleshooting Professionals
Progent's computer help services can deliver your Paterson, NJ company budget-friendly and reliable access to world-class technical experts. By delivering network support service when you require it, providing specialized expertise for line-of-business technologies, delivering unique services such as 24x7 server monitoring, and charging only for support you receive, Progent offers your Paterson, New Jersey business an affordable option for maximizing the productivity and profitability of small office information systems. Whether you run an on-premises system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart choice for organizations and local governments to build and support a reliable and safe information system and to have quick access to the seasoned support typically restricted to businesses who are able to maintain a large in-house information technology staff.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house network support group. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application programming, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited consultants to help your company to plan and implement a sensible cloud computing strategy.

Key Products and Technologies Supported by Progent for Paterson, New Jersey Business Networks
A Microsoft-certified Partner computer support company with a world-class team of Cisco CCIE networking consultants and Apple accredited engineers, Progent provides emergency assistance and affordable remote consulting to Paterson, NJ businesses for a wide array of computer technologies such as:

Service Delivery Alternatives Available for Paterson, New Jersey Companies
Progent has a selection of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center structure familiar to larger IT groups. Progent's Helpdesk Support Model promotes fast support, thorough activity documentation, consistent follow-up, and tight expense monitoring for an array of network service delivery options that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can help customers to analyze and fix network issues without the expense or delay of travel for onsite support calls. The background of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional details about Progent's online network troubleshooting services.

  • On-site Support
    Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person support professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for on-site service visits is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more about why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize companies who require prompt and dependable access to a professional Help Desk with effective phone support, online troubleshooting tools, and sufficient technical strength for full escalation. Since small and midsize businesses usually have limited IT funds and can spare scant executive bandwidth for handling network support tasks, Progent's Contact Center Services could be the most cost-effective option to make sure that business computer networks stay up and running. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security consulting, high availability it system consulting, virtual server strategies, plus integration, customization and support for small business software such as accounting, operations, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and major system upgrades, extended initiatives such as management information application programming and customization, relational database software programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host vital business applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with greater levels of reliability, security, and performance than is possible using the class of in-house data center that is achievable for most small organizations. Because Progent utilizes the same facilities that host the equipment of many of the world's biggest IT companies, Progent can eliminate the cost of creating and managing the systems required for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions remain updated, security and performance is continually monitored, and systems and data files are consistently backed up and ready for complete and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small organization's production servers in an environment that not only provides the top degree of availability and expandability but that is in addition easy for clients to migrate to a different support provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can support the multi- platform and loosely standardized environments typical of small businesses, and retains control of the software in the client's possession so that moving to a different virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert remote consulting services to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on network security and can assist with advanced security projects like SIEM solutions to help enterprises meet industry standards and statutory requirements for network information security and incident reporting.

The breadth and size of Progent's engineering team offer a unique set of benefits to customers trying to increase the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, in the trenches of network service, executing a wide variety of technical tasks for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not only expert technical skills, but also a consultant with field-tested approaches for fixing real-world network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids major invoices for fast repairs. An additional advantage of granular pricing is that clients will not be tempted to permit less critical issues to stay unaddressed until they grow into major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small support firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation given by every consultant to every customer. The discipline of detailing and organizing support activity allows more efficient support and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small companies who utilize independent service providers or who maintain internal IT staffs gain when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Paterson, New Jersey business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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