Quick, Affordable Online Network Support for Paterson, New Jersey Small Businesses
For more than two decades, Progent has focused on providing world-class network support services to clients with small-business budgets. Progent has developed a powerful service solution that includes a low-overhead, seamless virtual office network, sophisticated remote troubleshooting tools, a large team of consultants certified in a wide array of IT disciplines, a Help Desk Call Center operational model that promotes responsiveness and guarantees follow-through, a worldwide team of on-line service experts, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical problems in the least time and at the least cost to clients.

For mid-size and large companies, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT service staff. This can reduce expenses and help meet schedules for big IT initiatives like application development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited consultants to help your business to design and execute your cloud computing strategy.

Popular Areas of Expertise Supported by Progent's Consultants for Companies in Paterson, New Jersey
Progent's nationwide group of world-class support professionals offers assistance for all facets of network technology found in businesses of all sizes. Technologies supported by Progent in Paterson include:

Service Delivery Alternatives for Paterson, New Jersey Companies
Progent has a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing IT support is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Support Model promotes fast response, comprehensive service records, reliable follow-up, and tight expense monitoring across an array of IT support delivery modes that include online repairs, onsite support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite service visits. The background of Progent's network consultants makes it possible to handle most IT problems quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration process for new customers to address emergency network problems and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn more information concerning Progent's online network troubleshooting services.

  • On-site Service
    Progent offers on-site computer support for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to deliver small and midsize companies the ideal combination: on-premises service technicians when you need them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for on-site support visits is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Find out more details concerning how and why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for small and midsize companies who need prompt and reliable support from an online Helpdesk with efficient telephone support, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize companies typically are constrained by limited information technology funds and can provide scant management attention for dealing with IT support tasks, Progent's Contact Center Services could be the most efficient way to make sure that business information networks are always up and running. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies affordable access to world-class IT professionals who can deliver assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant network engineering, virtual server strategies, plus integration, customization and support for business applications including accounting, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can help with short-term projects including site relocations and massive software upgrades, extended initiatives like business information application development and support, database application programming and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange and Microsoft SQL to provide small businesses with greater levels of reliability, protection, and recoverability than is possible with the type of on-site data center that is practical for the majority of small organizations. Since Progent uses the same facilities that host the gear of some of the planet's biggest IT organizations, Progent can save you the expense of creating and maintaining the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain updated, security and performance is continually tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small organization's servers in an environment that not only delivers the highest level of dependability and scalability but that is in addition convenient for clients to migrate to another service provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting is based on proven virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can handle the mixed- OS and non- standardized networks typical of smaller companies, and retains control of the software licenses in the customer's hands so that moving to a new virtual host is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert remote support to help organizations of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Paterson, New Jersey Businesses
Progent's size, depth of technical skill, and experience with enterprise IT support allow small companies to avoid the problems related to excessive dependence on small support organizations or independent engineers.

Working with Progent enables your business to:

  • Prevent Over Reliance on Individual Support Consultants
    For IT support, small companies sometimes rely excessively on independent consultants. Though individual support providers have lower overhead than more substantial support organizations and can typically bill nominally lower rates, freelancers are often stretched to far to react rapidly to urgent network problems. If a freelance consultant is busy with different customer, sick, on vacation, or in class, the absence of backup staff may force your business to go without help in case of a crisis. The more your company grows, network unavailability or problems with line-of-business programs become more expensive. The money you thought you were saving on a freelancer can evaporate quickly due to lost productivity. In addition, when independent engineers encounter new technologies, the unavailability of a big engineering team to count on for advice requires them to learn in place while your organization winds up with the costs for their ongoing training.

  • Have Access to Expertise in Advanced Information Technology Solutions
    Many small service organizations or freelance consultants specializing in small company IT support may excel at providing routine fixes but don't have the experience to work efficiently with complicated network environments with mixed platforms, many offices, Voice over IP systems, remote clients, integrated accounting and analytical software, eCommerce, and custom line-of-business applications. Progent's experience with global enterprises and Progent's extensive group of specialists can benefit your small business because big-company environments are by nature complicated, support problems demand in-depth understanding of in numerous technical disciplines, and achieving a high degree of robustness, reliability, and security calls for industry-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often begin with an IT system implemented on a tight budget. Without a solid basis, a sequence of band-aid repairs commonly get thrown onto of a weak foundation. As a business evolves, stability and scalability issues can obstruct the productivity of the business. These networks require thorough evaluation, smart strategic analysis, and in-depth experience to upgrade to a network infrastructure that will act as the solid foundation to meet current business needs and support future expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses need guidance and insight to navigate through an increasingly complicated maze of technology alternatives offered for enabling growth and improving efficiency. They do not need an IT engineer or service organization that tries to sell them products. Progent avoids conflicted motives by not reselling any products. Progent offers consulting and services exclusively. This permits Progent to align technical support services with the real interests of clients. Combining network support and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being based on the true needs of a client.

Contact Progent
If your Paterson, New Jersey company needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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