Pembroke Pines, FL Remote Help from World-class Network Troubleshooting Professionals
Progent's network tech support services can provide your Pembroke Pines, FL company low cost and consistent access to Microsoft and Cisco certified IT professionals. By providing network support help when you need it, providing advanced knowledge for key technologies, offering value-added support such as automated server monitoring, and charging only for support you receive, Progent offers your Pembroke Pines, Florida business an affordable alternative for optimizing the productivity and profitability of small business information systems. Whether you have an onsite system, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses and local governments to build and support a reliable and safe information system and to benefit from fast availability of the experienced consulting typically available only to corporations who can maintain a sizeable internal information technology group.

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house network support personnel. This can save money and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to certified experts to assist your company to design and implement a sensible cloud computing strategy.

Key Technologies Supported by Progent for Business Networks in Pembroke Pines, Florida
Progent offers the support of qualified experts for all aspects of business network technology deployed in small and midsize companies. Technologies serviced by Progent's consultants include:

Support Delivery Alternatives Available for Pembroke Pines, Florida Companies
Progent has a selection of alternatives for providing small companies with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Support Mechanism promotes rapid support, thorough service documentation, consistent follow-through, and tight cost monitoring for an array of IT support delivery options that include online troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can assist clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite service visits. The background of Progent's IT consultants makes it possible to resolve most IT problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time clients to address emergency situations and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's remote network support expertise.

  • On-site Service
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to deliver small companies the ideal combination: onsite service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for in-person support visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details about how to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all companies who need fast and dependable support from an online Help Desk Call Center with efficient telephone support, remote troubleshooting capability, and enough technical strength for full escalation. Since smaller companies typically are constrained by limited information technology budgets and can spare little management bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most efficient way to ensure that small business information systems are always productive. Learn more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of world-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection consulting, high availability it system consulting, virtual server strategies, plus integration, programming and training for small business programs such as accounting, operations, business analytics, CRM, and office productivity suites. Progent can help with short-term projects including site relocations and major software migrations, longer term initiatives like business reporting software programming and customization, relational database software programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of reliability, security, and recoverability than is possible with the class of internal data center that is achievable for most small companies. Because Progent utilizes the same data centers that host the equipment of some of the planet's largest IT organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs stay updated, protection and efficiency is continually tracked, and systems and data files are regularly backed up and available for full and rapid recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of availability and extensibility but that is also convenient for clients to transfer to another service firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtual server techniques that allow companies with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class reliability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote support to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly from a ransomware attack. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Pembroke Pines, Florida Small Businesses
Progent's size, breadth of information technology expertise, and experience with corporate IT consulting enable small and midsize businesses to sidestep the pitfalls related to over dependence on thinly staffed support firms or individual consultants.

Working with Progent allows your small business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT support, smaller businesses often rely excessively on freelance engineers. Although individual service engineers carry lower expenses than larger IT service organizations and can afford to bill apparently smaller rates, individuals are sometimes stretched to far to react rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of replacement personnel may force your company to wait for help in case of an emergency. As your company expands, network unavailability or problems with critical programs get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly due to lost productivity. In addition, when freelance engineers encounter new problems, the unavailability of a big consulting group to rely on for advice requires them to train in place while your business winds up footing the bill for their ongoing education.

  • Have Access to Expertise in Advanced Network Issues
    Many smaller service organizations or freelance consultants focused on small company IT support are capable of delivering routine solutions but lack the experience to work efficiently with complicated IT infrastructures that have a variety of operating systems, numerous sites, Voice over IP systems, remote clients, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's experience with global companies and Progent's large group of experts can benefit your company because enterprise networks are by nature complex, integration issues demand in-depth knowledge in numerous technical disciplines, and reaching a high degree of robustness, availability, and security calls for industry-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often start with an IT system cobbled together on a tight budget. Lacking a strong basis, a sequence of improvised repairs commonly get piled onto of a weak foundation. As a business evolves, stability and scalability problems can undermine the productivity of the organization. Such environments require proper assessment, intelligent business analysis, and broad-based experience to migrate to a network environment that will act as the solid foundation to meet current business requirements and ease downstream expansion.

  • Team with Solution Finders, Not Resellers
    Small businesses need direction and education to work through an increasingly complex array of technology alternatives offered for enabling business growth and enhancing productivity. They do not need a network consultant or support organization that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services only. This allows Progent to match technical support with the real interests of clients. Mixing IT consulting and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor instead of being driven by the true needs of a small business.

How to Contact Progent
If your Pembroke Pines, Florida business needs to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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