Low-cost Network Help from Microsoft Qualified Experts for Businesses in Pembroke Pines, FL
By offering professional know-how whenever you need it, making available in-depth knowledge for critical business applications, offering innovative services such as virtual data center hosting, invoicing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent enables your company to increase the competitive value of your information system and minimize service costs. Progent recognizes that information system protection, dependability, and performance are as critical to small companies as to major corporations but that smaller organizations don't have the leverage to spend aggressively in computer technology and in-house support staffs. Progent's fundamental value proposition is that no network consulting firm can match Progent's ability to deliver the network support expertise your business needs whenever you require it and at a cost you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT service group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as software design and development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your company to plan and implement your cloud computing strategy.

Main Technical Areas Serviced by Progent for Office Networks in Pembroke Pines, Florida
Progent's group of world-class engineers provides help for all aspects of network systems deployed by businesses of any size. Practice areas served by Progent in and around Pembroke Pines include:

Support Delivery Options Available for Pembroke Pines, Florida Companies
Progent has a selection of options for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support is built on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough activity records, consistent follow-through, and strict cost control for a range of network service delivery options that include online troubleshooting, onsite help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can assist customers to analyze and fix hardware and software issues without the expense or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to resolve most network problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate urgent situations and Progent charges per minute with no startup charges or minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more information concerning Progent's online network support expertise.

  • On-site Service
    Progent offers on-site computer assistance for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's online service engineers to deliver small and midsize companies the optimal solution: hands-on support professionals when you need them plus the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The wait time for on-site service visits is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Find out more details concerning why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who require prompt and reliable access to an online Help Desk with efficient telephone support, online troubleshooting tools, and enough technical strength for full problem escalation. Since smaller businesses usually are constrained by tight information technology funds and can provide scant management bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that small business information networks stay productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network protection engineering, fault tolerant it system consulting, virtual server solutions, plus configuration, customization and support for small business software such as accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including site relocations and major system upgrades, extended projects such as management reporting software development and support, database software development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host key applications like Exchange Server and SQL Server to provide small and midsize companies with higher levels of reliability, protection, and recoverability than is possible with the type of in-house data center that is achievable for most small organizations. Since Progent uses the same facilities that support the equipment of many of the world's biggest IT organizations, Progent can eliminate the expense of creating and maintaining the systems required for world-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and service packs remain current, protection and efficiency is continually monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition easy for clients to migrate to another service provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while getting world-class dependability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can handle the multi- OS and loosely standardized environments typical of small companies, and keeps ownership of the software in the customer's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote support services to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover quickly from a ransomware incident. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of network products such as firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government regulations for network data security and reporting.

The scope and size of Progent's engineering staff offer a unique array of advantages to clients wishing to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the forefront of IT service, performing a wide variety of technical tasks for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for solving actual network problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates big bills for fast repairs. Another advantage of by-the-minute pricing is that customers will not be inclined to permit minor issues to stay unaddressed until they become major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by each consultant to each customer. The discipline of detailing and archiving service activity results in more efficient support and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Small companies who utilize independent consultants or who employ internal IT staffs gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Pembroke Pines, Florida company needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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