Pembroke Pines, Florida Microsoft Gold Certified Consulting

Service Delivery Alternatives for Pembroke Pines, Florida Small Businesses
Progent has a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting, and network outsourcing. Progent's paradigm for providing network support to small businesses is based on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Service Mechanism ensures fast support, comprehensive service documentation, consistent follow-through, and tight cost control for an array of IT support delivery options that include in-person support, online repairs, high-end consulting, as well as server hosting.

• On-site Support
  Progent offers on-site computer assistance for registered clients in most zip codes in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote support engineers to deliver small and midsize companies the ideal combination: in-person service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software programmers. Progent can schedule on-site service calls to most zip codes in every state in the U.S. and the wait time is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more details concerning how and why to sign up for Progent's in-person computer support.

• Online Service
  Progent’s Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help both new and registered clients to analyze and repair hardware and software issues without the cost or delay of travel for onsite support calls. The experience and technical depth of Progent's IT engineers allows them to handle the most complex network issues rapidly by escalating repair tasks if necessary to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for first-time customers to address urgent situations and Progent bills by the minute with no startup fees or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting services.

• Help Desk Call Center
  Progent's Help Desk Call Center Outsourcing Services are intended for all companies who require fast and reliable access to a professional Help Desk Call Center with effective telephone support, online troubleshooting capability, and enough technical depth for all needed problem escalation. Because smaller businesses usually have limited information technology funds and can spare scant executive attention for handling network support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to ensure that business information systems are always productive. Read more concerning Progent's Help Desk services.

• Consulting Services
  Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can provide assistance with vital products and technologies including Microsoft Windows Server and application expertise, Cisco Systems network design, company-wide network security engineering, high availability network design, virtualization solutions, plus integration, customization and training for business programs including financials, operations, reporting, CRM, and office productivity software. Progent can help with one-shot projects including office relocations and major software upgrades, extended initiatives such as custom development and web design, continuing support such as network monitoring and network management, or emergency response like disaster recovery and virus removal.

• Application Hosting
  Progent offers hosting mission-critical applications such as Microsoft Exchange Server and MS SQL in order to provide small companies with greater levels of dependability, security, and business continuity than is feasible with the type of on-site data center that is achievable for most small and midsize businesses. Because Progent uses the same facilities that host the equipment of many of the planet's biggest IT organizations, Progent can save you the expense of creating and managing the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs remain updated, protection and efficiency is continually tracked, and systems are consistently backed up and ready for complete and rapid restoration. Find out additional information concerning Progent's Microsoft Exchange Server hosting.

• Virtualized Data Center Hosting Services
  Progent's Virtual Data Center hosting service provides full hosting for all of a small or midsize organization's servers in an environment that not only provides the highest level of dependability and scalability but that is in addition easy for clients to transfer to another support firm or to move inhouse if your business situation warrants it. Progent's Virtual Data Center hosting service is founded on tested virtualization technologies that allow small businesses with mixed environments to benefit significantly on the expense of capital equipment, system support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Virtual Data Center Hosting Service encompasses all server-centric applications in one, centrally administered solution, can support the mixed- platform and loosely standardized environments typical of smaller companies, and keeps control of the licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings associated with SaaS hosting services.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified security professionals can provide a company-wide view of network security.

The breadth and depth of Progent's engineering staff offer a powerful array of advantages to organizations trying to maximize the business value of their IT network within an affordable budget. These benefits include:

• Best Practices
  Progent’s team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, in the trenches of IT support, performing a wide variety of technical tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not only expert technical help, but also a consultant with field-tested methods for fixing real-world IT problems quickly. Read more details concerning Progent's best practices for network consulting.

• Efficient Pricing
  Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you are billed exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no registration fee and requires no retainer. Many support organizations impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids big bills for quick repairs. An additional advantage of by-the-minute billing is that customers won't be inclined to allow incipient issues to stay unaddressed until they become big problems. Read more concerning Progent's value pricing for IT outsourcing.

• Full Documentation of IT Support
  Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every consultant to each client. The practice of detailing and archiving service activity allows more efficient service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who won’t release vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices information transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Small businesses who utilize independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Pembroke Pines, Florida company wants to talk to Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or send email to information@progent.com.

Immediate Urgent Online Network Support
For emergency remote assistance, you can call Progent's Online Help Desk any time toll-free at 888-412-5546.

You can also email Progent's Progent's Technical Response Center at helpdesk@progent.com.