Expert Online Troubleshooting for Pembroke Pines, Florida Networks from Microsoft Certified Engineers
Small businesses have typically been ignored by major network service firms. Many small companies permit themselves to become dangerously dependent on individual engineers or small consulting firms who don't have the bandwidth or comprehensive skill sets to react quickly or efficiently to technical crises. Still other small companies resort to giant service firms that employ personnel taught to provide standardized fixes for ordinary issues but who do not have the experience and technical scope to deal with the diversity of configurations and absence of standards that characterizes small business IT networks.

Progent's time-tested approach to delivering affordable and successful technical support to small businesses has made Progent among the premiere Microsoft IT service organizations in the industry. Progent has provided remote support to companies in every state in the U.S. and can dispatch onsite technical support in most zip codes.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the skills of your internal network support group. This can cut costs and help meet schedules for big projects like application programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations.

Progent can also provide access to accredited experts to help your business to plan and implement your cloud strategy.

Popular Practice Areas Serviced by Progent for Business Networks in Pembroke Pines, Florida
Progent's nationwide team of industry certified consultants provides support for all aspects of network systems used by companies of all sizes. Practice areas served by Progent in and around Pembroke Pines include:

Service Delivery Alternatives for Pembroke Pines, Florida Companies
Progent has a variety of options for providing small companies with affordable computer services for technical support, consulting, hosting services, and network management. Progent's paradigm for providing network support is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Support Model promotes fast response, comprehensive activity records, dependable follow-through, and tight cost monitoring for a range of network support delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help clients to analyze and repair hardware and software problems without the expense or time loss of in-person service visits. The experience of Progent's IT engineers allows them to handle the majority of network problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration process for new customers to accommodate emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional information about Progent's online network support services.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: onsite service technicians when you need them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business application developers. The wait time for in-person support visits is usually under one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details concerning how and why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who need prompt and reliable access to an online Help Desk Call Center with effective telephone assistance, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Because small and midsize companies usually have tight IT funds and can provide scant executive attention for dealing with network support tasks, Progent's Contact Center Services can be the most cost-effective way to ensure that small business information systems stay productive. Read more details about Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network protection engineering, fault tolerant it system engineering, server virtualization strategies, plus configuration, programming and support for small business programs such as accounting, operations, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as office relocations and massive software upgrades, longer term initiatives such as business analytics application development and support, relational database software development and DBA support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host mission-critical applications like Exchange and Microsoft SQL in order to provide small companies with greater levels of reliability, security, and performance than is feasible using the class of internal data center that is achievable for most small organizations. Since Progent uses the same data centers that host the equipment of many of the planet's biggest information technology companies, Progent can save you the cost of creating and managing the systems needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and service packs stay current, security and efficiency is constantly monitored, and systems are consistently archived and ready for full and rapid restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the top level of availability and expandability but that is in addition easy for clients to transfer to a different support firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow companies with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unparalleled degree of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can handle the multi- OS and loosely standardized networks common with small businesses, and keeps ownership of the software in the client's possession so that migrating to a new virtual host is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert remote support services to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government requirements for network data security and reporting.

The breadth and size of Progent's consulting team offer a powerful set of advantages to organizations wishing to maximize the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, in the trenches of network support, executing a broad range of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with proven methods for resolving actual IT problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for phone service and in-person visits per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids king-size bills for fast solutions. Another benefit of by-the-minute billing is that customers will not be tempted to permit simple issues to fester until they grow into major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation given by every consultant to each client. The discipline of detailing and organizing service activity allows more effective support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has little competition. Small businesses who utilize freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Pembroke Pines, Florida business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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