Pembroke Pines, FL Online Help from World-class Computer Network Troubleshooting Consultants
Progent's computer network support services can provide your Pembroke Pines, FL business budget-friendly and consistent support from Microsoft and Cisco certified information technology engineers. By delivering network consulting service when you require it, providing advanced expertise for mission-critical applications, delivering unique support such as automated server monitoring, and invoicing only for support you receive, Progent offers your Pembroke Pines, Florida company an affordable alternative for maximizing the productivity of small office information systems. If you maintain a local system, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for businesses and local governments to build and manage a reliable and secure information system and to benefit from fast access to the skilled consulting typically restricted to enterprises who can afford a sizeable in-house IT group.

For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the technical skills of your internal IT support personnel. This can save money and help meet schedules for major IT initiatives like software design and development, business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your company to design and execute a sensible cloud computing strategy.

Key Technical Areas Serviced by Progent for Office Networks in Pembroke Pines, Florida
Progent offers the services of certified experts for all facets of network technology found in small companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for Pembroke Pines, Florida Businesses
Progent has a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Helpdesk Service Model promotes rapid support, thorough service documentation, reliable follow-through, and tight expense control across an array of network service delivery modes that include online repairs, in-person support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite service visits. The background of Progent's IT engineers allows them to resolve most IT problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new customers to address emergency network problems and Progent charges by the minute with zero startup charges or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more details about Progent's remote computer support services.

  • On-site Service
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online support experts to deliver small and midsize businesses the optimal solution: onsite support technicians when you need them plus the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business application programmers. The response time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises support. Learn more about why to register for Progent's in-person network support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who require fast and dependable access to a professional Help Desk with effective phone support, online troubleshooting capability, and sufficient technical strength for all needed problem escalation. Since smaller businesses usually have limited IT budgets and can spare scant management bandwidth for dealing with IT support, Progent's Help Desk Services could be the most cost-effective option to make sure that small business information networks are always up and running. Read more about Progent's Help Desk services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to world-class consultants who can deliver assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, fault tolerant network design, virtualization solutions, plus integration, customization and support for small business software such as accounting, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including office moves and major software migrations, extended projects such as business analytics software programming and customization, relational database software programming and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for key applications such as Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of dependability, protection, and performance than is possible using the type of internal data center that is achievable for most small organizations. Since Progent uses the same data centers that host the equipment of many of the world's largest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are regularly backed up and available for full and prompt recovery. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition easy for clients to migrate to another support firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit companies with multi-vendor environments to save significantly on the expense of hardware, system support, and IT administration while getting world-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed solution, can handle the mixed- platform and non- standardized environments typical of small businesses, and retains control of the software in the client's possession so that moving to a different virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting to help businesses of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Information Security
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more about ProSight Systems Watch server and desktop automated management services.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of network technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for network data security and incident reporting.

The breadth and size of Progent's consulting staff offer a powerful set of benefits to companies trying to increase the productivity of their IT network within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, at the forefront of IT service, executing a wide range of technical tasks for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for fixing actual network problems efficiently. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for remote service and on-premises help per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates major bills for fast repairs. An additional benefit of granular invoicing is that customers won't be tempted to allow simple issues to fester until they grow into big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each consultant to each customer. The discipline of detailing and archiving service activity results in more efficient support and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Small companies who utilize independent consultants or who employ in-house support staffs gain when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and efficient. Find out more about Progent's knowledge transfer services.

Contact Progent
If your Pembroke Pines, Florida company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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