Fast, Affordable Remote Network Troubleshooting for Pembroke Pines, Florida Small Companies
For more than two decades, Progent has specialized in providing enterprise-quality computer support to customers with small-company IT budgets. Progent has developed a unique support system that features a cost-effective, tightly connected virtual office infrastructure, custom online repair tools, a substantial pool of engineers certified in a wide range of technical practice areas, a Call Center operational model that maximizes responsiveness and guarantees follow-through, a global team of on-line service professionals, on-site service options for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing technical problems in the shortest time and at the least cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal IT support team. This can reduce expenses and help meet schedules for major IT initiatives such as application design and development, business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited experts to help your business to plan and execute your cloud computing strategy.

Primary Practice Areas Supported by Progent for Companies in Pembroke Pines, Florida
Progent's nationwide team of industry certified experts offers assistance for virtually all aspects of network systems deployed by companies of any size. Practice areas served by Progent in and around Pembroke Pines include:

Service Delivery Options Available for Pembroke Pines, Florida Businesses
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting services, and network management. Progent's model for delivering IT support is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Service Mechanism promotes rapid response, thorough activity records, consistent follow-through, and tight expense monitoring for an array of network service delivery alternatives that include online troubleshooting, onsite support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix network problems without the cost or delay of travel for onsite service visits. The background of Progent's IT engineers makes it possible to resolve most IT problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration process for first-time clients to accommodate emergency situations and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out more information about Progent's online network support services.

  • On-site Support
    Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support engineers to give small companies the optimal solution: on-premises service professionals when you need them plus the remote help of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The wait time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more details concerning how to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who need prompt and reliable access to a professional Help Desk with effective phone assistance, remote troubleshooting tools, and sufficient technical depth for full escalation. Because smaller companies typically are constrained by limited information technology budgets and can spare little management attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that small business computer systems stay productive. Read more about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small businesses affordable availability of world-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop it system consulting, virtual server strategies, plus configuration, customization and support for business programs including accounting, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and major software migrations, extended initiatives such as management reporting application programming and customization, relational database software programming and DBA services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency services such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater levels of reliability, protection, and performance than is possible using the type of in-house data center that is realistically affordable for the majority of small companies. Since Progent utilizes the same data centers that support the gear of some of the planet's largest information technology organizations, Progent can save you the investment in creating and managing the infrastructure needed for world-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are regularly archived and ready for complete and rapid restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is also easy for clients to transfer to a different support firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow businesses with mixed networks to save dramatically on the expense of hardware, infrastructure support, and IT administration while getting world-class availability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can support the multi- OS and non- standardized networks common with smaller businesses, and retains control of the software in the client's hands so that migrating to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting services to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a business-wide view of system security and can assist with complex security programs like SIEM solutions to help companies comply with industry guidelines and government requirements for IT data security and reporting.

The scope and depth of Progent's engineering team bring a unique set of advantages to organizations trying to increase the productivity of their IT system within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the forefront of IT service, executing a wide range of IT tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This guarantees that you get not just expert technical capability, but also a support engineer with proven methods for repairing real-world IT problems rapidly. Read more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for online service and on-site help by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity avoids king-size invoices for quick fixes. An additional benefit of by-the-minute pricing is that you will not be tempted to permit less critical problems to fester until they grow into big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by each consultant to every customer. The discipline of documenting and archiving service activity results in more effective service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Small companies who utilize freelance service providers or who employ internal IT staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Pembroke Pines, Florida company needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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