Low-cost Network Help from Microsoft Qualified Experts for Businesses in Pembroke Pines, FL
By offering professional know-how whenever you need it, making available in-depth knowledge for critical business applications, offering innovative services such as virtual data center hosting, invoicing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent enables your company to increase the competitive value of your information system and minimize service costs. Progent recognizes that information system protection, dependability, and performance are as critical to small companies as to major corporations but that smaller organizations don't have the leverage to spend aggressively in computer technology and in-house support staffs. Progent's fundamental value proposition is that no network consulting firm can match Progent's ability to deliver the network support expertise your business needs whenever you require it and at a cost you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT service group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as software design and development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your company to plan and implement your cloud computing strategy.

Main Technical Areas Serviced by Progent for Office Networks in Pembroke Pines, Florida
Progent's group of world-class engineers provides help for all aspects of network systems deployed by businesses of any size. Practice areas served by Progent in and around Pembroke Pines include:

Service Delivery Options for Pembroke Pines, Florida Companies
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for delivering network support services is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive service documentation, reliable follow-through, and tight expense monitoring across a range of network service delivery options that include remote repairs, in-person support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help clients to analyze and repair hardware and software issues without the expense or time loss of in-person support visits. The background of Progent's IT engineers allows them to handle most IT issues rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for new clients to address urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Learn additional details about Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical support for registered clients in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: on-premises service technicians when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The response time for on-site support calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning how to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Helpdesk Services are designed for small and midsize businesses who need fast and dependable support from a professional Contact Center with effective telephone assistance, online repair tools, and enough technical strength for all needed problem escalation. Because smaller businesses typically are constrained by limited IT funds and can spare scant executive attention for handling IT support tasks, Progent's Help Desk Services could be the most efficient option to ensure that small business information systems are always productive. Learn more details concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network protection engineering, non-stop network engineering, server virtualization strategies, plus configuration, customization and support for small business programs such as financials, ERP, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects including site moves and massive system upgrades, extended projects such as management information software programming and support, database application development and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with greater levels of availability, protection, and performance than is feasible with the type of on-site data center that is achievable for most small businesses. Because Progent uses the same facilities that support the gear of many of the world's biggest IT companies, Progent can eliminate the cost of building and managing the systems needed for world-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is constantly tracked, and systems and data files are consistently backed up and available for complete and rapid recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small organization's production servers in a setting that not only delivers the top level of dependability and expandability but that is also simple for clients to migrate to a different support provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow small businesses with multi-vendor environments to benefit significantly on the expense of hardware, system maintenance, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can support the multi- OS and non- standardized networks common with small companies, and keeps control of the software licenses in the customer's possession so that moving to a different virtual system is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting services to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine physical resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly from a ransomware attack. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of network protection and can assist with complex security programs like SIEM solutions to help companies meet industry standards and government regulations for IT data protection and reporting.

The breadth and size of Progent's engineering team offer a powerful array of benefits to organizations wishing to maximize the productivity of their IT system within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world industry background, in the trenches of IT support, performing a wide range of IT tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This means that you get not only world-class technical skills, but also a consultant with field-tested methods for fixing real-world IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you pay just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size bills for quick repairs. Another advantage of granular billing is that your company will not be inclined to allow incipient problems to fester until they become major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation given by every staff member to every client. The discipline of detailing and organizing support activity results in more effective service and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent faces few competitors. Small companies who work with independent service providers or who maintain in-house support staffs gain when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
If your Pembroke Pines, Florida company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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