Low-cost Network Help from Microsoft Qualified Professionals for Businesses in Peoria, AZ
By delivering world-class know-how whenever you require it, making available in-depth expertise for critical applications, providing high-value services such as virtual server hosting, billing only for help delivered, and charging no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your information network and minimize support costs. Progent understands that information system protection, dependability, and performance are just as important to small businesses as to major corporations but that small companies lack the economy of scale to spend heavily in information technology and in-house support groups. Progent's fundamental competitive advantage is that no network support organization can match Progent's capability to deliver the network support expertise your business needs when you require it and at a cost you can justify.

For larger businesses, Progent can provide co-sourcing support to supplement the skills of your internal IT service team. This can reduce expenses and help meet schedules for major projects such as software development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of certified consultants to assist your business to design and implement your cloud strategy.

Primary Practice Areas Serviced by Progent for Business Networks in Peoria, Arizona
Progent offers the services of certified experts for all aspects of network technology deployed in small and midsize organizations. Technologies serviced by Progent include:

Support Delivery Options Available for Peoria, Arizona Businesses
Progent has a selection of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering IT support is built on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive service documentation, consistent follow-through, and tight expense monitoring across an array of IT service delivery modes that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix hardware and software problems without the expense or delay of on-premises service visits. The experience of Progent's network consultants allows them to resolve the majority of network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new customers to address urgent situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to give small and midsize businesses the best of both worlds: onsite support technicians when you require them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The response time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more about why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who need prompt and reliable access to an online Helpdesk with efficient telephone assistance, online troubleshooting capability, and enough technical depth for full escalation. Since small and midsize companies typically are constrained by limited IT funds and can provide scant executive attention for handling network support, Progent's Help Desk Services can be the most efficient way to make sure that business computer systems are always productive. Read more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to world-class IT professionals who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop network engineering, virtualization solutions, plus configuration, programming and training for small business software such as financials, operations, management reporting, sales automation, and office productivity software. Progent can help with short-term projects such as site relocations and major software migrations, longer term projects such as business analytics software development and customization, relational database application development and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of availability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for most small and midsize organizations. Because Progent utilizes the same data centers that support the equipment of some of the world's largest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions stay current, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's servers in an environment that not only provides the highest degree of availability and scalability but that is also convenient for customers to migrate to another support provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure support, and IT management while getting world-class dependability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed service, can support the mixed- OS and loosely standardized environments common with smaller companies, and retains ownership of the software in the client's possession so that migrating to a new virtual system is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly after a ransomware incident. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Peoria, Arizona Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise network support allow small and midsize businesses to sidestep the problems associated with excessive dependence on small support firms or individual engineers.

Working with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Individual Consultants
    For network support, small businesses often depend heavily on independent engineers. Although individual service providers have lower overhead than larger IT service organizations and can afford to bill apparently smaller fees, freelancers are frequently too busy to respond quickly to critical situations. If a freelance engineer is occupied with different customer, sick, on vacation, or in class, the lack of replacement personnel may require your business to wait for assistance in case of an emergency. As your company grows, network unavailability or problems with critical programs get more expensive. The money you thought you were saving on an independent consultant can disappear fast because of lost output. Also, when independent engineers encounter new technologies, the unavailability of a big engineering team to fall back on for assistance requires them to learn with the meter running while your business ends up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Complex IT Solutions
    Many small service firms or independent engineers focused on small business IT consulting are capable of delivering routine solutions but lack the background to work cost-effectively with complicated network environments that have a variety of platforms, many locations, VoIP implementations, mobile workforces, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive team of experts can be valuable to your company because enterprise networks are characteristically complicated, integration issues demand in-depth understanding of in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and security requires enterprise-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies often start with a network implemented on a shoestring budget. Without a strong architecture, a sequence of band-aid repairs often get tossed onto of a tenuous structure. As a business grows, stability and scalability issues can undermine the success of the organization. Such environments need thorough evaluation, smart business analysis, and in-depth expertise to upgrade to an IT environment that will act as the reliable basis to handle current business requirements and support downstream growth.

  • Work with Solution Providers, Not Product Resellers
    Smaller businesses require guidance and insight to work through an ever more complicated array of technology alternatives offered for accelerating business growth and enhancing efficiency. They do not need a network consultant or service organization that tries to promote products. Progent avoids conflicted motives by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to match consulting support with the genuine interests of customers. Combining IT consulting and product reselling can result in a situation where the recommended solution is based on a predetermined vendor instead of being based on the actual needs of a client.

How to Contact Progent
If your Peoria, Arizona business wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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