Quick, Low-cost Online Network Technical Support for Peoria, Illinois Small Companies
For more than twenty years, Progent has specialized in providing enterprise-class network support to clients with small-company IT budgets. Progent has developed a unique support system that features a streamlined, tightly connected virtual office network, sophisticated online troubleshooting technology, a substantial pool of consultants certified in a broad range of IT disciplines, a Help Desk Call Center operational structure that maximizes responsiveness and ensures follow-up, a global group of remote support experts, in-person service availability for the majority of most zip codes in the United States, and a corporate culture committed to fixing network problems in the least time and at the lowest cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house network support staff. This can reduce expenses and help meet schedules for major projects such as application programming, disaster recovery planning and testing, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of accredited consultants to help your company to plan and execute a sensible cloud strategy.

Main IT Areas Serviced by Progent for Office Networks in Peoria, Illinois
Progent offers the support of certified experts for all aspects of business network technology deployed in small companies and local governments. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Peoria, Illinois Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough activity documentation, consistent follow-through, and strict cost monitoring for a range of IT support delivery modes that include remote troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and fix hardware and software issues without the expense or time loss of on-premises service calls. The experience of Progent's IT consultants allows them to handle most network issues rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn more information about Progent's remote network support services.

  • Onsite Service
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to deliver small businesses the optimal solution: hands-on support professionals when you need them as well as the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require prompt and reliable access to an online Help Desk Call Center with efficient telephone support, online troubleshooting capability, and sufficient technical depth for full problem escalation. Since smaller businesses usually are constrained by limited IT funds and can provide little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Services could be the most cost-effective option to ensure that small business computer systems stay productive. Read more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class consultants who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security consulting, non-stop network design, virtual server solutions, plus configuration, programming and training for small business software including financials, ERP and MRP, management reporting, CRM, and office productivity software. Progent can help with short-term projects such as office relocations and major software migrations, longer term initiatives such as management information software programming and customization, relational database software development and administration support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system management, or emergency services such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications such as Exchange and Microsoft SQL Server in order to provide small businesses with higher degrees of reliability, security, and recoverability than is possible with the class of on-site data center that is realistically affordable for most small businesses. Since Progent utilizes the same facilities that support the gear of many of the world's biggest information technology organizations, Progent can save you the expense of building and maintaining the systems needed for world-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for complete and prompt restoration. Find out additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's servers in an environment that not only provides the highest degree of dependability and extensibility but that is in addition easy for clients to transfer to another service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit small businesses with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and network management while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can handle the multi- platform and non- standardized networks typical of small businesses, and retains ownership of the software in the client's possession so that migrating to a different virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting to help businesses of any size connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

Why Progent Offers the Smart Alternative for Peoria, Illinois Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise IT consulting enable small and midsize companies to sidestep the pitfalls related to excessive dependence on thinly staffed support organizations or independent engineers.

Teaming with Progent enables your company to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network support, small businesses often rely excessively on freelance consultants. Though freelance service engineers carry lower expenses than more substantial support organizations and can typically bill nominally smaller fees, individuals are occasionally too busy to react quickly to critical network problems. If a freelance engineer is busy with different customer, sick, on travelling, or in training, the absence of backup staff may force your company to wait for assistance in case of a crisis. As your company grows, network unavailability or problems with critical applications become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast because of lower output. In addition, when freelance consultants confront new problems, the unavailability of a big consulting group to fall back on for assistance requires them to train in place while your business ends up footing the costs for their ongoing training.

  • Gain Access to Certified Professionals in Complex Information Technology Solutions
    Many smaller support firms or freelance engineers specializing in small company network support may excel at delivering connect-the-dots solutions but lack the experience to work efficiently with complex IT configurations that have a variety of operating systems, numerous offices, Voice over IP implementations, mobile clients, interconnected financial and operational software, eCommerce, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of experts can benefit your business because big-company environments are by nature complex, integration problems require thorough understanding of in many technical disciplines, and reaching a high level of robustness, availability, and protection calls for industry-proven processes.

  • Build a Firm Foundation for Growth
    Small companies often begin with an IT system implemented on a tight budget. Without a carefully designed basis, a sequence of band-aid repairs commonly get tossed onto of a weak structure. As a business grows, stability and expandability problems can hinder the success of the organization. Such environments require thorough evaluation, smart strategic planning, and broad-based experience to upgrade to an IT infrastructure that will provide the solid basis to handle critical business needs and support future expansion.

  • Work with Solution Providers, Not Product Vendors
    Small businesses require direction and insight to navigate through an ever more complicated array of IT options offered for accelerating business growth and enhancing efficiency. They do not need a network engineer or service firm that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This permits Progent to align technical services with the genuine interests of customers. Combining network support and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being based on the actual requirements of a client.

Contact Progent
In case your Peoria, Illinois company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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