Expert Remote Technical Support for Peoria, Illinois Networks from World-class Engineers
Small businesses have typically been overlooked by major network service firms. Some small companies permit themselves to become excessively dependent on individual engineers or small support firms who lack the bandwidth or extensive knowledge to react promptly or efficiently to network crises. Still other small businesses resort to giant service firms staffed with technicians taught to provide standardized fixes for ordinary problems but who are missing the background and technical scope to handle the diversity of environments and absence of standards typical of small company IT systems.

Progent's time-tested approach to delivering low-cost and successful network service to small companies has made Progent among the most respected Microsoft-certified network service firms in the country. Progent has provided remote support to small businesses in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the technical skills of your in-house IT service team. Co-sourcing can cut costs and help meet schedules for major projects such as software design and development, disaster recovery planning, security audits, office consolidations, or technology migrations.

Progent can in addition offer access to accredited consultants to help your business to plan and implement your cloud computing strategy.

Main Practice Areas Serviced by Progent for Peoria, Illinois Business Networks
A Microsoft-certified Partner IT service firm that maintains a world-class group of Cisco CCIE network infrastructure consultants and Apple Computer certified engineers, Progent provides urgent assistance and affordable online consulting to Peoria, IL businesses for a wide range of computer technologies such as:

Support Delivery Options for Peoria, Illinois Companies
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering computer support is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive activity records, consistent follow-up, and strict expense control across a range of IT support delivery alternatives that include remote troubleshooting, on-premises support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software problems without the expense or time loss of on-premises service calls. The background of Progent's IT engineers allows them to handle the majority of IT issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration process for new clients to address emergency situations and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional details concerning Progent's online network support services.

  • Onsite Service
    Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: in-person support technicians when you need them plus the on-line help of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more concerning how and why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all companies who need fast and dependable support from an online Contact Center with effective telephone assistance, online repair tools, and sufficient technical strength for full escalation. Since smaller businesses typically are constrained by limited information technology funds and can provide scant executive attention for handling network support tasks, Progent's Helpdesk Services could be the most cost-effective way to make sure that small business information systems are always productive. Read more details about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security consulting, non-stop network design, virtualization solutions, plus integration, customization and training for small business applications such as accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects including office moves and massive system upgrades, extended projects such as management analytics software development and support, database software programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as data restoration and malware removal.

  • Application Hosting
    Progent can host mission-critical applications such as Exchange Server and MS SQL to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is possible using the type of on-site data center that is achievable for most small and midsize organizations. Because Progent utilizes the same data centers that host the gear of many of the planet's largest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure required for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions remain updated, security and efficiency is continually tracked, and systems are consistently archived and available for full and rapid recovery. Find out more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's production servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition convenient for clients to migrate to a different service firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow companies with mixed environments to benefit significantly on the costs of hardware, system maintenance, and network management while getting world-class reliability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the multi- OS and loosely standardized networks common with small businesses, and keeps control of the software licenses in the client's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support services to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to block or recover quickly after a ransomware attack. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified cybersecurity experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide perspective on system security and can help with advanced security projects like SIEM solutions to help companies meet business standards and government mandates for IT data protection and incident reporting.

The scope and size of Progent's engineering team offer a unique set of benefits to organizations wishing to maximize the business value of their IT network within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide range of IT tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This ensures that you get not just world-class technical help, but also a consultant with proven methods for fixing actual IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for remote service and on-site visits by the minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no registration fee and asks no monthly commitment for services delivered during regular business hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates major invoices for fast solutions. Another advantage of by-the-minute invoicing is that clients will be less inclined to allow less critical problems to stay unaddressed until they grow into big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every consultant to every client. The practice of documenting and organizing support records allows more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Small companies who utilize freelance service providers or who maintain internal IT staffs gain when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Peoria, Illinois business needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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