Affordable Network Troubleshooting from Microsoft and Cisco Certified Consultants for Companies in Peoria, IL
By delivering world-class support when you need it, making available in-depth expertise for critical applications, offering innovative services like virtual server hosting, invoicing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables your company to increase the business value of your It system and minimize service costs. Progent understands that network security, dependability, and performance are just as critical to small businesses as to large enterprises but that small organizations lack the leverage to spend aggressively in information networks and internal support staffs. Progent's basic competitive advantage is that no network support firm can match Progent's capability to provide the network support your business needs when you require it and at prices you can afford.

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the skills of your internal IT support personnel. This can reduce expenses and help meet schedules for big IT initiatives such as software development, business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and implement a sensible cloud strategy.

Key Technical Areas Supported by Progent for Peoria, Illinois Business Networks
A Microsoft Gold Certified Partner consulting company that maintains a large team of Cisco CCIE network experts and Apple certified engineers, Progent offers emergency troubleshooting and low-cost online consulting to Peoria, IL businesses for a wide array of computer technologies including:

Support Delivery Alternatives Available for Peoria, Illinois Businesses
Progent has a variety of alternatives for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering computer support is built on the Help Desk structure familiar to larger IT organizations. Progent's Contact Center Support Model ensures rapid support, thorough activity documentation, reliable follow-through, and strict expense monitoring for an array of network service delivery alternatives that include remote repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and repair hardware and software issues without the expense or delay of in-person service visits. The background of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to accommodate urgent network problems and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn more information about Progent's online computer support services.

  • On-site Service
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online service experts to deliver small and midsize companies the optimal solution: on-premises service professionals when you need them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business application developers. The response time for in-person service calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more concerning why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who need fast and dependable support from a professional Contact Center with efficient telephone support, online repair tools, and enough technical depth for full problem escalation. Since smaller businesses usually have limited IT funds and can spare little management bandwidth for handling network support tasks, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that business computer systems stay productive. Learn more concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network security engineering, fault tolerant network consulting, virtual server solutions, plus integration, customization and training for business software including accounting, operations, reporting, CRM, and office productivity packages. Progent can help with short-term projects such as site moves and major system migrations, longer term initiatives such as business reporting software development and customization, database application development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of reliability, protection, and recoverability than is feasible using the class of internal data center that is realistically affordable for most small organizations. Because Progent utilizes the same data centers that host the equipment of some of the world's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions stay current, protection and efficiency is continually monitored, and systems are consistently backed up and available for full and prompt recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest degree of availability and expandability but that is in addition convenient for clients to migrate to another service provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit businesses with mixed networks to save dramatically on the costs of capital equipment, system maintenance, and network management while getting world-class dependability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can handle the multi- platform and loosely standardized environments typical of small companies, and retains ownership of the licenses in the customer's hands so that moving to a different virtual system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting support to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight Systems Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they can impact your network Find out more about ProSight Systems Watch server and desktop automated management consulting.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on network protection and can help with complex security programs like SIEM solutions to help enterprises meet business guidelines and statutory requirements for IT data security and reporting.

The breadth and depth of Progent's engineering staff offer a unique set of advantages to customers trying to increase the productivity of their IT system within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, at the front lines of IT service, performing a wide range of technical tasks for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This guarantees that you get not only world-class technical capability, but also a support engineer with proven approaches for repairing real-world IT problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with king-size invoices for quick solutions. An additional benefit of granular invoicing is that your company won't be inclined to permit less critical issues to fester until they become major ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports sent by each staff member to each client. The discipline of documenting and archiving service records results in more effective service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Small businesses who utilize independent consultants or who employ internal support staffs gain when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Peoria, Illinois business wants to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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