Expert Remote Troubleshooting for Peoria, Illinois Networks from Certified Engineers
Small businesses have traditionally been underserved by large IT service organizations. Some small businesses permit themselves to become excessively reliant on individual consultants or small consulting organizations who don't have the bandwidth or broad skill sets to react promptly or efficiently to technical emergencies. Still other small companies turn to giant service firms that employ technicians trained to offer standardized fixes for ordinary issues but who do not have the background and versatility to deal with the variety of environments and lack of standards that characterizes small business IT networks.

Progent's proven methodology for providing low-cost and successful technical service to small businesses has made Progent one of the top Microsoft Gold network consulting firms in the industry. Progent has provided remote help to businesses in every state in the U.S. and offers onsite help in most zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT support staff. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified experts to assist your company to plan and implement your cloud computing strategy.

Primary Practice Areas Supported by Progent for Peoria, Illinois Business Networks
As a Microsoft Certified Gold Partner IT service firm with a large team of Cisco certified CCIE networking consultants and Apple Computer accredited engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Peoria, IL companies for a broad array of information technologies such as:

Service Delivery Alternatives for Peoria, Illinois Businesses
Progent offers a variety of alternatives for providing small businesses with affordable IT services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive activity records, reliable follow-through, and tight expense control for a range of IT support delivery modes that include online troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and repair hardware and software issues without the expense or time loss of on-premises support calls. The background of Progent's IT engineers makes it possible to resolve the majority of IT issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration process for first-time clients to address urgent situations and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional information about Progent's remote computer support expertise.

  • Onsite Support
    Progent offers onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: hands-on support technicians when you need them plus the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The response time for in-person support calls is usually under one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details about how to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who need fast and dependable support from a professional Contact Center with effective phone assistance, online troubleshooting capability, and sufficient technical depth for full problem escalation. Because small and midsize businesses typically have tight information technology funds and can spare scant management bandwidth for handling IT support tasks, Progent's Helpdesk Services can be the most cost-effective option to make sure that business computer systems stay productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection engineering, fault tolerant network engineering, server virtualization strategies, plus integration, programming and training for business applications such as accounting, ERP, business analytics, CRM, and productivity software. Progent can help with one-time projects such as office relocations and massive system migrations, longer term initiatives like business reporting application programming and customization, database software programming and DBA services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent services such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and MS SQL in order to provide small businesses with higher degrees of dependability, protection, and performance than is possible using the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can save you the cost of building and maintaining the systems needed for enterprise-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and revisions remain current, security and efficiency is constantly monitored, and systems are regularly archived and available for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small organization's production servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also easy for clients to transfer to a different support provider or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit companies with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and network management while getting world-class dependability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can support the multi- OS and non- standardized networks typical of small businesses, and retains ownership of the software licenses in the client's possession so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online support services to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Peoria, Illinois Businesses
Progent's size, scope of technical skill, and familiarity with corporate IT support enable small businesses to avoid the problems related to excessive dependence on thinly staffed service organizations or freelance consultants.

Working with Progent allows your small business to:

  • Avoid Over Reliance on Individual Consultants
    For network support, smaller businesses often depend excessively on independent engineers. Though individual service providers have lower expenses than more substantial support organizations and can typically charge apparently smaller rates, they are sometimes too overworked to respond rapidly to urgent network problems. If a freelance consultant is occupied with different customer, sick, on vacation, or in training, the absence of replacement personnel may require your business to wait for assistance in case of an emergency. The more your small business expands, network downtime or problems with critical applications become more costly. The money you thought you were conserving on an independent consultant can disappear fast because of lost productivity. In addition, when independent consultants encounter new problems, the unavailability of a big engineering group to rely on for assistance requires them to train with the meter running while your business ends up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Complex Network Solutions
    Many smaller service organizations or independent consultants focused on small company IT consulting may excel at delivering routine solutions but don't have the experience to work cost-effectively with complex network environments that have a variety of platforms, multiple sites, VoIP systems, remote workforces, interconnected financial and analytical applications, eCommerce, and specialized business applications. Progent's background with worldwide companies and Progent's extensive team of specialists can be valuable to your business because enterprise networks are inherently complex, support issues require in-depth understanding of in numerous technical areas, and reaching an acceptable degree of stability, reliability, and security requires industry-proven best practices.

  • Create a Firm Foundation for Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Lacking a strong basis, a sequence of ad hoc fixes often get thrown on top of a tenuous structure. As a business evolves, stability and scalability issues can undermine the productivity of the business. These environments require thorough evaluation, intelligent strategic analysis, and in-depth expertise to migrate to an IT environment that can act as the reliable basis to handle current business requirements and ease future expansion.

  • Partner with Solution Finders, Not Resellers
    Small businesses require guidance and insight to navigate through an ever more complicated array of technology options offered for enabling business growth and improving efficiency. They do not need an IT consultant or support organization that attempts to sell them products. Progent eliminates conflicted motives by not selling any products. Progent provides consulting and services only. This permits Progent to match consulting support services with the genuine interests of clients. Mixing network support and product reselling can result in a conflict where the recommended solution is built around a predetermined technology rather than being based on the actual needs of a client.

Contact Progent
In case your Peoria, Illinois business needs to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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