Professional Online Troubleshooting for Peoria, Illinois Small Business Computers from Certified Engineers
Small businesses have traditionally been overlooked by major IT service firms. Some small businesses permit themselves to become overly dependent on individual consultants or small consulting firms who lack the size or comprehensive skill sets to react quickly or efficiently to technical emergencies. Still other small companies resort to mass-market service firms staffed with personnel trained to offer by-the-numbers solutions to common issues but who do not have the experience and versatility to handle the diversity of environments and lack of standardization that characterizes small company information networks.

Progent's time-tested methodology for providing low-cost and successful network support to small companies has made Progent one of the top Microsoft Gold network consulting organizations in the country. Progent has delivered remote help to small businesses in every state in the U.S. and can dispatch in-person technical support in most zip codes.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house network service staff. Co-sourcing can save money and help meet schedules for major IT initiatives like software design and development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to accredited experts to help your business to design and execute your cloud computing strategy.

Key Technical Areas Supported by Progent for Office Networks in Peoria, Illinois
Progent provides the services of certified experts for all facets of business network technology deployed in small and midsize organizations. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Peoria, Illinois Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for providing network support services is based on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Support Model ensures rapid support, comprehensive service documentation, dependable follow-through, and strict cost monitoring for a range of network service delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software problems without the expense or delay of in-person support visits. The background of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to accommodate urgent situations and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's remote computer support services.

  • Onsite Support
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support engineers to deliver small companies the optimal solution: in-person support technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The response time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details about why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who need fast and dependable support from a professional Help Desk with efficient telephone support, remote repair capability, and enough technical depth for full escalation. Because small and midsize companies usually are constrained by limited information technology budgets and can spare scant management bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services could be the most efficient option to ensure that business computer systems are always up and running. Learn more details concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop network consulting, virtualization strategies, plus integration, customization and training for small business software including financials, ERP and MRP, reporting, CRM, and productivity packages. Progent can help with one-time projects including site relocations and major system upgrades, extended initiatives such as business information software programming and support, database application programming and administration services, and web development, on-going support such as server monitoring and system administration, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater levels of reliability, security, and recoverability than is feasible using the type of internal data center that is achievable for most small organizations. Because Progent utilizes the same data centers that support the equipment of some of the planet's largest IT organizations, Progent can save you the investment in creating and managing the infrastructure required for world-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions stay updated, protection and performance is continually monitored, and systems are consistently backed up and ready for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is also easy for clients to migrate to a different support firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow small businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can support the multi- OS and loosely standardized environments common with small businesses, and keeps ownership of the software in the client's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote consulting to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

Why Progent Is the Right Alternative for Peoria, Illinois Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate IT consulting enable small and midsize companies to sidestep the pitfalls related to excessive reliance on small service firms or individual consultants.

Teaming with Progent's Experts enables your company to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT support, small companies sometimes rely excessively on freelance engineers. Although freelance service engineers carry lower overhead than larger IT service firms and can afford to charge nominally smaller rates, freelancers are often too busy to react quickly to critical situations. If a freelance consultant is occupied with another client, ill, on travelling, or in class, the absence of replacement staff may force your company to go without assistance in case of an emergency. The more your small business expands, system downtime or problems with critical programs get more expensive. The money you thought you were conserving on a freelancer can be eaten up fast due to lower output. Also, when freelance engineers encounter new technologies, the lack of a large consulting team to rely on for advice requires them to train on the job while your company winds up with the costs for their ongoing education.

  • Gain Access to Experts in Advanced Information Technology Solutions
    Many small service firms or freelance engineers who concentrate on small business IT support are capable of delivering routine fixes but lack the seasoning to work cost-effectively with complex IT infrastructures that have mixed platforms, numerous offices, VoIP implementations, mobile workers, interconnected accounting and analytical applications, eCommerce, and specialized business software. Progent's background with global enterprises and Progent's extensive staff of specialists can be valuable to your small business because big-company environments are inherently complicated, support problems demand in-depth understanding of in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and protection calls for industry-proven processes.

  • Build a Solid Basis for Seamless Growth
    Small businesses often begin with an IT system implemented on a tight budget. Lacking a proper architecture, a series of improvised fixes often get piled onto of a tenuous foundation. As a business grows, stability and scalability problems can obstruct the productivity of the business. These networks require thorough assessment, smart business planning, and broad-based experience to migrate to an IT infrastructure that can provide the reliable basis to handle critical business needs and support future growth.

  • Partner with Solution Finders, Not Product Vendors
    Small businesses need guidance and insight to navigate through an increasingly complex array of IT options available for accelerating business growth and improving productivity. They do not need an IT consultant or support firm that tries to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services and expertise only. This permits Progent to align technical support with the real interests of clients. Mixing network support and product reselling can result in a situation where the proposed solution is built around a preselected vendor instead of being driven by the actual requirements of a customer.

Contact Progent
If your Peoria, Illinois business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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