Immediate, Low-cost Remote Computer Network Support for Petaluma, California Small Businesses
For over twenty years, Progent has focused on delivering enterprise-quality IT support to customers who have small-company IT budgets. Progent has built a unique support system that features a streamlined, tightly connected virtual office network, custom remote troubleshooting tools, a substantial team of engineers accredited in a wide array of IT practice areas, a Call Center service model that maximizes responsiveness and guarantees follow-through, a global group of on-line service professionals, on-site service options for the majority of most zip codes in the U.S., and a company culture focused on resolving network problems in the least time and at the lowest cost to clients.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT service group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your company to design and execute your cloud computing strategy.

Key Practice Areas Supported by Progent for Petaluma, California Office Networks
As a Microsoft-certified Partner consulting company that maintains a large group of Cisco qualified CCIE network experts and Apple Computer accredited consultants, Progent provides urgent assistance and affordable remote consulting to Petaluma, CA small businesses for a wide range of information technologies including:

Support Delivery Options for Petaluma, California Businesses
Progent has a selection of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing IT support services is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Helpdesk Service Model promotes rapid response, comprehensive activity documentation, dependable follow-up, and strict cost monitoring across a range of IT support delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist clients to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite service visits. The background of Progent's IT consultants allows them to handle the majority of IT problems rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup process for new clients to accommodate emergency network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more information about Progent's online network support services.

  • Onsite Service
    Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to deliver small and midsize companies the optimal solution: onsite support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The wait time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more concerning how and why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who need prompt and dependable support from an online Help Desk Call Center with effective phone support, online repair tools, and enough technical depth for all needed problem escalation. Since smaller businesses typically have tight information technology funds and can provide scant executive attention for dealing with IT support, Progent's Helpdesk Services could be the most efficient option to ensure that small business computer systems stay up and running. Learn more concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security consulting, non-stop network design, virtual server solutions, plus integration, customization and training for business applications such as accounting, ERP, reporting, sales automation, and office productivity software. Progent can help with one-shot projects including site moves and massive software upgrades, longer term projects like management analytics application programming and customization, database software development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange and SQL Server to provide small businesses with greater degrees of availability, protection, and performance than is feasible with the type of internal data center that is practical for the majority of small organizations. Since Progent uses the same data centers that host the equipment of many of the planet's largest IT organizations, Progent can save you the investment in building and maintaining the systems required for world-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and revisions stay current, security and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for full and prompt recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize company's servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also easy for clients to migrate to another service provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit businesses with mixed environments to save dramatically on the costs of hardware, system maintenance, and IT management while achieving world-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the licenses in the client's possession so that migrating to a new virtualized host is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize local IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified cybersecurity consultants, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of system protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government mandates for network data security and incident reporting.

The breadth and size of Progent's engineering team bring a powerful set of benefits to organizations wishing to maximize the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, at the forefront of IT service, performing a wide variety of IT projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested approaches for repairing actual network problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for online service and on-premises help by the minute. Consequently, you owe just for received services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and requires no retainer for support services delivered during normal working hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids big invoices for fast repairs. An additional advantage of by-the-minute billing is that your company will be less tempted to permit incipient problems to fester until they grow into major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports given by each consultant to every client. The discipline of documenting and archiving service records results in more effective support and avoids a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, secure, and efficient. Learn additional information about Progent's knowledge transfer services.

Contact Progent
If your Petaluma, California company needs to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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