Introduction to Progent's Support Services for RIM BlackBerry Solutions
RIM BlackBerry Consulting and Integration HelpMobile connectivity to messages, address books, calendars, and the web is a critical feature of information systems for companies of any size. BlackBerry smartphones are among the most popular devices for achieving location-independent connectivity. However the infrastructure required to accommodate RIM BlackBerry handhelds has become significantly more complex as the insistence on high availability and and air-tight security has heightened. Progent's BlackBerry qualified engineers focus in providing small companies enterprise-class IT expertise and technical services that are economical and efficient.

As a Microsoft Gold Partner with more than a decade of background consulting on Exchange, Progent's consultants can provide broad assistance in incorporating BlackBerry and Microsoft products by offering services like Microsoft Exchange 2010 consulting and by providing complementary services like Microsoft Lync Server integration and Microsoft Office Communications Server support to manage IM and Presence. Progent's MS SQL 2016 consultants and Microsoft SQL 2014 consultants can set up and troubleshoot your SQL server to work optimally with BlackBerry Enterprise Server (BES), and Progent's MS System Center Data Protection Manager specialists can assist you to develop backup and restore processes to safeguard your messaging data and minimize productivity loss in the event of a breakdown of your messaging solution.

Progent also retains a staff of Cisco certified CCIE network consultants who are available online to offer expert support for designing and troubleshooting your company's network so that it supports your BlackBerry system with high levels of fault tolerance, expandability, protection, and maintainability. CCIEs are recognized network professionals who earn this top-level classification only as a result of strenuous examination by Cisco. CCIEs can handle even the most intractable issues surrounding network architecture, integration, repair, and support.

Consulting Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and support of RIM BlackBerry wireless handsets, offering a centralized platform for handling key tasks like device installation, updates, and deactivation and also offering a strong foundation for security and high availability. BlackBerry BES Server delivers seamless integration between Exchange, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry users and allows wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BlackBerry Enterprise Server provides a variety of security capabilities starting with automatic encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in selecting degrees of protection to meet the specific requirements of your mobile network. Progent's BlackBerry authorized consultants can help you to choose powerful security features and activate them remotely. Samples of these wirelessly selectable security features include:

  • Lock down a device
  • Wipe data from a misplaced or stolen smartphone
  • Disable Bluetooth functionality
  • Enable internal protection against malware

BlackBerry Enterprise Server also offers versatility in selecting mechanisms to keep users from installing or running unsecure or unauthorized software. Progent can assist you to choose blocking techniques such as:

  • List exactly what applications are permitted on the device
  • Prevent third-party applications from using persistent storage on the device
  • Determine what functions third-party programs can use on the device
  • Restrict the kinds of connections third-party software running on the BlackBerry smartphone can initialize
  • Block all external software from being loaded or executed on the smartphone

Progent's Remote BlackBerry-Certified Technical Support is Fast and Economical
For businesses in Philadelphia, Pennsylvania who need fast and economical help from a qualified BlackBerry support professional, Progent offers efficient remote assistance from a veteran support team who have provided network solutions to organizations in each state in the United States. (Refer to Progent's customer testimonials.)

Remote support eliminates travel costs and allows consultants to fix problems quickly, so you minimize lost productivity. Progent's RIM BlackBerry specialists have earned certifications in all BlackBerry solutions and can provide expert help in areas such as troubleshooting synchronization issues, setting up BlackBerry Enterprise Server, and designing a secure, high-availability network architecture for RIM BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to perform basic technical operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified service professionals can in addition assist you to resolve a broad range of problems associated with synchronization, device detection, messaging consistency, web access, wireless connectivity, IM, PC software configuration, and Desktop Redirector.

As a leader in delivering countrywide remote consulting services for small business networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless technical support costs low and, by solving problems promptly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as resolving enterprise activation issues, registering and removing BlackBerry device clients, activating passwords, implementing over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry consultants can also assist you to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and assist you to define and implement sensible security configurations.

Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange and Windows Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, manage Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent for Assistance from a BlackBerry-Certified Professional
To get in touch with Progent about engineering assistance for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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