World-class Online Consulting Services for BlackBerry Technology
BlackBerry Remote Integration HelpSafe and dependable access from handheld devices to email systems like Microsoft Exchange Server, Lotus Domino, or Novell GroupWise has become a strategic requirement for companies of any type who want to optimize productivity. RIM's BlackBerry smartphones and the BlackBerry BES Server are some of the premiere solutions for enabling and managing wireless connectivity. However, supporting productive BlackBerry environments has become challenging due to the sophisticated mechanisms that exist to fulfill the requirement for world-class protection and fault tolerance. Progent's BlackBerry certified engineers are expert at providing online consulting expertise for BlackBerry systems, reducing service expenses and resolving issues faster than is feasible with ordinary on-premises service providers.

Progent has a large group of online engineers certified to maintain IT system that incorporate products from all popular suppliers. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE engineers can assist you to resolve complex issues with your infrastructure. Progent's Apple certified experts can assist you to interface Macs with your wireless connectivity environment and can provide support with iPhone integration. Progent's Linux specialists can provide assistance in supporting servers based on various distributions of Linux such as RedHat, SUSE Linux, Debian-GNU, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora, and Gentoo Linux. This breadth of practice areas allows Progent to act as a convenient source for any IT support required in mixed-platform networks and eliminates the blame game that small businesses often confront when trying to find computer help.

Progent's IT security consultants have earned prestigious security certifications including CISA and ISSAP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include a pair of economical security inventory scanning service bundles that enable small businesses to receive an objective security evaluation from a Progent security engineer to determine possible weaknesses in the security posture you expose on both sides of your security perimeter.

Consulting Support for BlackBerry BES Server
BlackBerry BES Server simplifies administration and support of BlackBerry devices, providing a centralized solution for controlling critical tasks such as smartphone installation, upgrades, and retirement and also providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless communication between Microsoft Exchange Server, Groupwise, or Domino messaging servers and BlackBerry smartphones and supports wireless synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry BES Server features a variety of data protection options beginning with advanced encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great versatility in selecting levels of security to meet the specific requirements of your environment. Progent's BlackBerry certified engineers can assist you to choose powerful security functions and enable them remotely. Examples of these over-the-air configurable security settings include:

  • Disable a BlackBerry device
  • Wipe information from a misplaced or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Enable internal protection against malicious attacks

BES Server also offers versatility in selecting ways to keep mobile users from loading or executing unsecure or prohibited software. Progent can assist you to choose protective processes like:

  • Specify precisely what programs are allowed on the device
  • Block third-party programs from allocating non-volatile storage on the smartphone
  • Determine what resources third-party software can access on the smartphone
  • Limit the types of connections third-party programs running on the BlackBerry smartphone can initialize
  • Prevent all external software from being installed or executed on the smartphone

Expert RIM BlackBerry Consulting Support Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible online to deliver expert assistance to businesses in the Philadelphia region or anywhere in the state of Pennsylvania. Progent's experienced remote consulting experts have helped businesses resolve computer issues and reduce IT service costs in every state in the country and established a substantial following of loyal clients. (Refer to Progent's client testimonials.)

Progent offers remote help for a broad array of issues related to RIM BlackBerry products including synchronization, integration with Exchange, managing BlackBerry BES Server, and improving wireless security. Important RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment powered by Exchange. Progent's BlackBerry-certified engineer offers support skills in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone users on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install access control lists, control Exchange Server data flow, generate, edit, and apply WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and document a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network requirements assessment, system design, deployment planning and implementation, performance tuning, design of a high-availability architecture, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to create a wireless system that meets your information technology budget and aligns with your business strategy. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to support a BlackBerry BES Server, assist you to decide which administration model and physical components meet your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about alternatives for software versions, server hardware and storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry consultant can assist your company to choose and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-qualified security engineers to run company-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Qualified Expert
If you wish to ask Progent about engineering support for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.

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