Consulting Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile PDAs were at one time among the most popular products for maintaining mobile access to email, scheduling, web-based applications, and other critical business information. Progent can provide Philadelphia, Pennsylvania companies support from BlackBerry-qualified consultants who can assist businesses to maintain their BlackBerry deployments or transition smoothly to a more popular mobile solution.

As the sophistication of small business networks has expanded, and as the need for world-class security, dependability, and recoverability has grown to be the norm for businesses of all sizes, effective integration and support of RIM BlackBerry solutions has grown increasingly difficult. To address issues like security, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small organizations frequently resort to external consulting firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry-based solutions affordably and effectively, eliminating the requirement for an in-house BlackBerry solutions expert and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of knowledge, combined with Progent's proven remote service delivery capabilities, provides small businesses a budget-friendly alternative for incorporating BlackBerry products seamlessly into their IT system.

Progent's experts can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined administration utilities to help you track and control BlackBerry smartphones throughout your business, recommend security policies that are right for your business, develop custom wireless applications, and ensure that your network architecture is properly designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your regular backup processes so that it can be restored quickly and thoroughly.

Consulting Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines management and maintenance of BlackBerry smartphones, offering a centralized platform for handling key jobs such as device installation, upgrades, and retirement and providing a strong infrastructure for security and high availability. BlackBerry BES Server delivers seamless communication between Microsoft Exchange, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry BES Server Integration Assistance

BlackBerry BES Server features a variety of security capabilities starting with automatic encryption of information transmitted between a BlackBerry device and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits great flexibility in adjusting degrees of protection to match the special needs of your environment. Progent's BlackBerry certified consultants can assist you to choose advanced security features and enable them remotely. Examples of these over-the-air selectable security features include:

  • Lock down a BlackBerry device
  • Erase information from a misplaced or stolen BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Activate internal defenses against malicious attacks

BlackBerry BES Server also provides flexibility in determining how to keep mobile users from loading or running unsecure or unauthorized code. Progent can assist you to choose blocking processes such as:

  • List exactly what programs are allowed on the device
  • Prevent third-party programs from using non-volatile storage on the device
  • Select what resources external applications can use on the BlackBerry smartphone
  • Limit the types of access external programs running on the BlackBerry smartphone can initialize
  • Prevent all external applications from being installed or executed on the device

How Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry support services range from troubleshooting synchronization problems to designing wireless workforce solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help you to perform common technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, modifying user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned experts can in addition assist you to troubleshoot a broad range of problems concerning synchronization, handset detection, messaging reconciliation, web access, wireless connections, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online technical assistance for small company networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry support costs at a minimum and, by solving problems quickly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment powered by Exchange. Progent's BlackBerry-certified engineer has expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to install and remove BlackBerry device clients on Exchange and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, back up and manage storage groups, configure permissions, install the MDS and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, troubleshoot, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and technology needs assessment, solution architecture, installation planning and execution, performance optimization, configuration of a fault-tolerant architecture, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to create a wireless environment that fits within your information technology budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which administration approach and physical components match your needs, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software versions, processors and mass storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry-certified consultant can assist your company to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-qualified security specialists to perform company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Help from a BlackBerry-Certified Expert
To ask Progent about technical expertise for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.
















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