World-class Online Support Services for BlackBerry Environments
RIM BlackBerry Online Configuration HelpSecure and dependable access from handheld devices to collaborative messaging platforms like Exchange Server, Domino, or Novell GroupWise is now a strategic requirement for businesses of any size who want to optimize productivity. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are some of the premiere technologies for enabling and administering wireless connectivity. But, maintaining productive BlackBerry systems has become complex due to the advanced mechanisms available to meet the demand for world-class protection and fault tolerance. Progent's BlackBerry certified engineers are experienced at delivering online support services for BlackBerry systems, reducing service costs and resolving issues more quickly than is feasible via ordinary on-site consulting.

Progent has a large group of online engineers certified to maintain networks that incorporate products from all major suppliers. (See industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE engineers can help you to manage challenging problems with your network environment. Progent's Apple certified experts can assist your business to integrate Macintosh computers with your mobile communications solution and can provide expertise with Apple iPhone integration and management. Progent's Linux specialists can offer expertise for managing application servers based on various implementations of Linux including RedHat, SUSE, Debian-GNU, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux. This breadth of practice areas permits Progent to offer a one-stop solution for IT consulting required in multi-vendor networks and avoids the finger-pointing that small businesses commonly confront when trying to find technical help.

Progent's network security engineers have earned top security accreditations including Certified Information Security Manager and Information System Security Architecture Professional. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include two ultra-affordable security inventory scanning service bundles that allow small companies to get an impartial security assessment from a Progent security consultant to uncover potential weaknesses in the security posture you expose on both sides of your security perimeter.

BlackBerry Enterprise Server (BES) Consulting and Technical Help
The BlackBerry Enterprise Server gives companies a centralized and secure mechanism for integrating BlackBerry smartphones into their messaging, groupware, and software application environment. BlackBerry Enterprise Server (BES) enables mobile BlackBerry clients to connect to Exchange, IBM Lotus Domino, or Groupwise messaging and to synchronize BlackBerry devices with workstations to achieve consistent information for collaborative programs like calendars, contact lists, to-do lists, notes, and specialized business software. Due to BlackBerry Enterprise Server integration with Exchange, mobile workers carrying BlackBerry smartphones can have effortless connectivity with Exchange messages as well as to IM-enabled software through Microsoft Communications Server and Microsoft Lync Server 2010 integration.

BlackBerry BES Server Support Services

Progent's BlackBerry-certified consultants can help you design, install, and troubleshoot BlackBerry Enterprise Server (BES) so that you optimize the productivity of BlackBerry clients, streamline the administration of a BlackBerry solution, and reduce the cost of maintaining a mobile workforce.

Progent's Online BlackBerry-Certified Consulting Services is Fast and Affordable
For companies in Philadelphia, Pennsylvania who require quick and economical access to a qualified RIM BlackBerry support expert, Progent offers effective online assistance from a veteran support staff who have provided network solutions to organizations in every state in the country. (See Progent's client testimonials.)

Remote consulting services avoids travel costs and lets engineers fix technical issues quickly, allowing you to reduce wasted productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry solutions and can provide expert support in areas such as troubleshooting synchronization issues, deploying BlackBerry Enterprise Server, and creating a secure, fault-tolerant network infrastructure for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks including troubleshooting enterprise activation issues, adding and deleting BlackBerry device users, activating passwords, implementing over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to use management software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and help your company to define and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, manage Exchange data flow, create, update, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and produce documentation for a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network needs assessment, solution design, deployment strategy and execution, performance tuning, design of a high-availability environment, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to create a wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration model and hardware products meet your needs, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning options for software editions, processors and storage, network design, and application set up.

To optimize system security, Progent's BlackBerry consultant can help you to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-qualified security engineers to perform company-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about professional help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.
















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