Enterprise-class Remote Support Services for BlackBerry Technology
BlackBerry Online Configuration AssistanceSecure and dependable access from handheld devices to messaging platforms like Exchange Server, Domino, or Groupwise is now a strategic requirement for companies of any size who wish to optimize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server (BES) are some of the most popular solutions for building and managing mobile communications. However, maintaining efficient BlackBerry systems has become complex due to the advanced mechanisms available to meet the requirement for enterprise-class security and fault tolerance. Progent's BlackBerry certified engineers are experienced at delivering online support expertise for BlackBerry systems, reducing service expenses and taking care of problems faster than is possible via conventional on-premises consulting.

Progent has a large team of remote engineers qualified to support networks that incorporate technology from all major suppliers. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can assist you to resolve challenging problems with your network environment. Progent's Apple certified experts can assist you to interface Macs with your wireless connectivity environment and can provide support with Apple iPhone integration and management. Progent's Linux engineers can offer help in managing servers powered by all leading versions of Linux including RedHat, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora, and Gentoo Linux. This range of expertise allows Progent to offer a convenient source for IT consulting needed in mixed-platform networks and eliminates the finger-pointing that small companies commonly encounter when looking for computer help.

Progent's IT security consultants have earned prestigious security credentials such as CISA and ISSAP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include a pair of low-cost security vulnerability scanning service packages that allow small businesses to get a professional security evaluation from a Progent security engineer to uncover potential weaknesses in the security posture you expose inside and outside your security perimeter.

Technical Services for BlackBerry BES Server
RIM's advanced platform for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful software allows Exchange Server, Lotus, or Novell GroupWise clients to transmit and receive emails that stay encrypted in wireless transit to provide maximum security. BlackBerry Enterprise Server also simplifies a broad selection of crucial management tasks ranging from smartphone setup and updates to mobile security and high availability.

RIM BlackBerry BES Server Integration Help

Progent's BlackBerry-certified consultants can show you how to utilize BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Control user settings with BlackBerry's vast library of policies

Progent's BlackBerry-qualified engineers can also help you to use BlackBerry Enterprise Server to perform important procedures not available with the less advanced BlackBerry BES Server Express. These tasks include:

  • Configure and manage BlackBerry's fault-tolerant architecture based on virtual servers
  • Install BlackBerry devices wirelessly
  • Set custom management roles
  • Monitor and report on the integrity of your solution

Expert RIM BlackBerry Technical Services Offered Online from Progent
Progent's authorized BlackBerry engineers are available by phone to deliver prompt technical help to businesses in the Philadelphia region or throughout the state of Pennsylvania. Progent's seasoned remote technical support experts have helped businesses solve network issues and reduce IT service costs in each state in the U.S. and built a substantial following of loyal clients. (See Progent's customer testimonials.)

Progent offers remote consulting support for a wide selection of technologies associated with RIM BlackBerry products such as synchronization, configuration with Microsoft Exchange, setting up BlackBerry BES Server, and improving mobile security. Major RIM BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can help your company to perform basic support functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, modifying user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's seasoned service professionals can also help your company to troubleshoot a broad range of problems concerning synchronization, device recognition, messaging consistency, web access, wireless connectivity, Instant Messaging, PC software installation, and Desktop Redirector.

As a leader in delivering countrywide remote support for small office IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support expenses at a minimum and, by solving problems quickly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important procedures including resolving enterprise activation problems, adding and removing BlackBerry smartphone users, setting activation passwords, implementing over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES system and assist your company to define and install sensible security options.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry consultant offers expertise in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and support storage groups, apply permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Expert
To get in touch with Progent about engineering expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.

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