Fast and Affordable Online Technical Support for Philadelphia IT Networks
Urgent Online Help for Philadelphia SystemsFor companies in Philadelphia or anywhere in the state of Pennsylvania, Progent provides online help for information systems based on Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the assistance of CISSP-accredited security engineers to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent value because they possess the real-world experience and have access to the sophisticated tools necessary to resolve the majority of information system issues quickly. This lowers immediate expenses because service calls accumulate minimal billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization saves even more with indirect expenses by minimizing or avoiding network outages and related costs due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote consulting expertise is particularly important for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the services that you receive. Unlike typical online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from situations where fast solutions manage to turn into major invoices. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized tools and field-tested methodologies which permit the maximum degree of effectiveness for online consulting and repair for information networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to connect to your environment remotely without violating system security.

Progent's powerful technical support reporting system stores thorough histories describing the support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of support delivered to each Progent client by any Progent engineer. This history of problems and fixes is stored as a quickly exploitable support knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft open up additional massive technical support databases and allow priority response from vendors' internal product engineers with the result that Progent's online consulting experts are able to arrive at the best solutions in the least time.

Online support available from Progent to customers in Philadelphia and anywhere in the state of Pennsylvania include:

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for companies who lack the money or time to build and maintain an in-house Help Desk but who require quick access to a reliable Call Center with proficient phone support as well as the expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless supplement to your established Helpdesk organization. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve complex computer system challenges, or be available in overflow situations when your regular service providers are too busy.

    Progent's Help Desk staff of seasoned network experts provides your customers in Philadelphia or anywhere in the state of Pennsylvania rapid communication with an effective technical support group with substantial experience offering phone help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a significant contributor to company success, and Progent's policy is to fix instead of simply record technical issues.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based advanced engineering expertise and training in specific business application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Office Excel. To read additional information concerning Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Network and Server Monitoring Support
    Progent can provide companies in Philadelphia, or anywhere in the state of Pennsylvania, remote computer system monitoring support centered around System Center Operations Manager (SCOM), adapted by Progent to suit your environment so your network maintenance is proactive rather than reactive. By anticipating emerging issues before they grow into full-scale emergencies, automated monitoring can avoid stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows systems, or networks based on a variety of operating systems.
How Your Philadelphia Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Philadelphia or anywhere in the state of Pennsylvania, Progent's phone-based network support specialists can deliver effective and cost-effective system help the instant your business requires it. More than 15 years of offering remote tech support has earned Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to fix IT problems rapidly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Philadelphia organization relies on a local freelance consultant or employs a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to solve sudden network emergencies or especially challenging integration projects.

Features of Progent's Remote Network Services for Philadelphia
Progent's phone help, remote repair, network security consulting, and network management services give companies in Philadelphia or throughout the state of Pennsylvania unparalleled leverage for your IT investment. Whether you require occasional phone help and remote network repair or full-time Help Desk Call Center services and system management, Progent's experts can provide your company enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT background, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional background, at the forefront of IT service, executing a broad variety of IT projects for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This means that you get not only world-class IT help, but also a support engineer with proven approaches for applying technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by every staff member to each client. The practice of documenting and archiving service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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