Fast Online Help for Philadelphia Computer Systems
Immediate Remote Technical Support for Philadelphia NetworksFor companies in Philadelphia or anywhere in the state of Pennsylvania, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve most network issues quickly. Efficient support reduces direct costs since solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to typical remote service organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with scenarios where quick fixes manage to end up as substantial invoices. Progent's penchant for solving problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized technologies and proven methodologies which ensure the maximum degree of efficiency for remote help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to access your company's environment without breaching corporate security.

Progent's powerful customer support reporting system stores comprehensive documentation of all service that Progent's clients have received. Progent's staff engineers have the benefit of the records of services delivered to each Progent customer by every engineer. This database of issues and repairs is stored as an easily exploitable support database that enables Progent's online support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available other extensive technical support databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service specialists can arrive at the most efficient resolutions in the least time.

Remote support available from Progent to clients in Philadelphia and anywhere in the state of Pennsylvania include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. ProSight services cover all key aspects of modern networking such as email content filtering, security and compliance, disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight Systems Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so any potential issues can be resolved before they can disrupt your network Learn more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the budget to create an internal Help Desk Call Center but who want fast access to an efficient Call Center with professional telephone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or enhancing your established organization, selecting or enhancing Call Center software products to address the unique demands of your corporation, or adding temporary phone support personnel to reinforce your in-house Help Desk resources to handle high-demand scenarios like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran network experts offers your workers in Philadelphia or anywhere in the state of Pennsylvania quick assistance from a reliable support group with extensive background providing telephone-based help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's charter is to earn the Help Desk the reputation as a crucial driver of company performance, and Progent's aim is to solve and not simply annotate network problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff offers remote advanced engineering support and education in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and Microsoft Office Excel. To read more concerning Progent's expertise, customization, and education services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Philadelphia, or anywhere in the state of Pennsylvania, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so your network maintenance is proactive rather than reactive. By uncovering possible problems before they evolve into full-scale emergencies, system monitoring can head off disruptive and costly information system crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or systems that incorporate a variety of operating systems.
How Your Philadelphia Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online help with Microsoft, Apple Mac, or Linux/UNIX environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Philadelphia or anywhere in the state of Pennsylvania, Progent's phone-based network support specialists can provide professional and affordable IT support whenever your company needs it. More than a decade of providing remote tech support has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access tools to repair computer problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Philadelphia business works with a regular independent support technician or maintains a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft certified engineers can still offer a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to solve sudden system emergencies or especially challenging integration projects.

Details of Progent's Remote Computer Support for Philadelphia
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services give companies in Philadelphia or throughout the state of Pennsylvania the greatest leverage for your IT investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your company world class network support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help services include:

  • Immediate Phone Access to Microsoft Qualified Experts
    Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Philadelphia and is also ideal for networks in more remote areas of Pennsylvania that lack technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and on-going education.

  • By the Minute Billing to Reduce Expenses
    Progent provides online help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone service and requires no ongoing subscription fee for services provided during regular business hours. This protects you from facing big bills for simple repairs.

  • Access to Cisco Certified Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent can provide the services of authorized specialists with expertise in designing, implementing, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected infrastructure for fixed and mobile networking.

  • Application Experts Group
    Progent's core consulting services consist of technology integration, MS Exchange consulting, system security design, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting expertise in specific business applications. Support available from the Application Experts Team covers:
    Dynamics GP/Great Plains Support and Programming
    Microsoft Project Expertise
    Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Office Word and Microsoft Office 365 Word Consulting
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL 2016 Application Development and Microsoft SQL 2014 Application Programming and Debugging
    Oracle DBA Services and Software Development
    MySQL Project Management and Application Programming
    Mac Support
    Amazon MWS Programming and Debugging

    By offering a convenient one-stop source for IT generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive IT solutions that fit the special requirements of your business.

  • State of the Art Online Access Tools
    Secure online access allows Progent's support professionals to observe precisely what your users see. This makes it easier to find fast fixes to problems that could otherwise require a costly onsite visit. State-of-the-art online access tools and expert engineers combine to allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online support and remote system monitoring.

  • Compatibility with Mainstream VPN Products
    Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.

  • Round-the-Clock Service for High Network Uptime
    For organizations with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum system availability.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are designed specifically for budget-constrained businesses whose clients require immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, depth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Full Family of Servers
    Progent offers world-class support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 upgrades, Windows 2003 Server maintenance, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Businesses who work with familiar freelance service providers or who employ in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















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