Fast Remote Technical Support for Philadelphia Computer Systems
Urgent Phone Help for Philadelphia SystemsFor companies located in Philadelphia or anywhere in the state of Pennsylvania, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the services of CISA and CISM-certified security engineers to help with advanced security design and diagnostic issues.

Progent's online support engineers offer excellent value because they possess the practical background and have access to the advanced tools necessary to solve the majority of network problems quickly. Efficient support lowers direct expenses because service calls use up fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is particularly helpful for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you pay only for the support that you receive. In contrast to many online service organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick solutions somehow end up as big tabs. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-proven methodologies that allow the highest degree of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent provides secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's remote service group to communicate with your computer system without compromising network security.

Progent's proven customer support database system includes comprehensive records describing all service that Progent's clients have received. Progent's team consultants have access to the records of all help provided to every Progent customer by any Progent engineer. This history of problems and repairs is organized as a readily accessible proprietary knowledge base that allows Progent's online support professionals to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit priority access to manufacturers' internal support staff so Progent's remote consulting experts can arrive at optimal resolutions in the least time.

Remote support services provided by Progent to companies in Philadelphia and anywhere in the state of Pennsylvania include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so that any looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Billing charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important fields of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the budget to assemble and manage an internal Call Center but who require quick response from a reliable Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Call Center or enhancing your existing organization, selecting or enhancing Call Center software to address the unique requirements of your company, or providing occasional phone support staff to work with your internal Help Desk Call Center resources to deal with demanding situations such as software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center team of seasoned network experts provides your computer users in Philadelphia or anywhere in the state of Pennsylvania instant access to an effective technical support resource with extensive experience providing telephone-based help and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a solid contributor to company performance, and Progent's aim is to solve rather than just report network issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides remote advanced consulting expertise and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Philadelphia, or anywhere in the state of Pennsylvania, online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so that your computer support is proactive and automated. By anticipating potential issues before they evolve into network outages, automated monitoring can minimize stressful and costly network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments powered by a combination of platforms.
How Your Philadelphia Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Philadelphia or throughout the state of Pennsylvania, Progent's phone-based network support specialists are ready to deliver professional and cost-effective IT help the instant your business requires it. More than 15 years of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve computer problems rapidly while eliminating the expense and lost time associated with in-person service calls.

Even if your Philadelphia business works with a regular independent consultant or maintains a full time organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to solve sudden system emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Companies in Philadelphia
Progent's remote technical help services enable your Philadelphia organization to experience the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic value by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Convenient remote expansion of your local IT resources
    For most organizations in Philadelphia or anywhere in Pennsylvania, nearby network support providers, whether consisting of independent consultants or a full-time maintenance staff, can resolve the majority of technical problems. However, serious problems can spring up when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call support specialists give you a convenient, quick, and economical way to augment your local resources and to transfer valuable information to improve your capability to resolve downstream problems locally.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller businesses commonly depend on independent freelance service providers. Although independent service people have smaller overhead than big service companies and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of backup help may force your company to go without help during an emergency. As your network expands, system unavailability and trouble with vital applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup service expertise to make sure your network is always available.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically start with an information architecture created on a shoestring budget. Without a strong framework, band-aid fixes often get piled onto a shaky foundation. As a company grows, stability and scalability problems can hinder the success of the organization. Such badly built systems require proper assessment, smart strategic planning, and broad-based technical expertise to upgrade to a network architecture that can deliver the stable foundation to handle current business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations need advice and technical education to navigate through an ever more complicated maze of product options capable of promoting business growth and enhancing productivity. These companies do not need a network consultant who is attempting to earn a commission on a certain vendor's products. Network support and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of the genuine needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align technical expertise with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical knowledge, refined support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Full Line of Server Platforms
    Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises visits by the minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by each consultant to each client. The practice of documenting and organizing support activity results in more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















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