Fast Remote Support for Philadelphia Computer Systems
Immediate Online Help for Philadelphia NetworksFor businesses located in Philadelphia or anywhere in Pennsylvania, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security design and diagnostic issues.

Progent's online support experts provide excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools necessary to resolve most network problems rapidly. This lowers direct costs since service calls use up fewer billable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting experience is especially important for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to many remote support organizations, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor solutions somehow end up as major tabs. Progent's penchant for solving problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and field-proven methodologies which allow the highest level of effectiveness for online technical support and repair for computer networks of any size. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your company's system remotely without breaching corporate security.

Progent's advanced technical support reporting application maintains thorough records for the service that Progent's clients have received. Progent's staff engineers have access to the specifics of services delivered to every customer by every Progent consultant. This history of issues and solutions is structured as a quickly accessible proprietary knowledge base that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft make available additional extensive technical databases and permit quick response from vendors' in-house product engineers with the result that Progent's remote service experts can find optimal solutions quickly.

Remote support services offered by Progent to customers in Philadelphia and anywhere in the state of Pennsylvania include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight line of IT management outsourcing services addresses all critical facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to block or recover quickly after a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the resources to support an in-house Help Desk but who want fast communication with an efficient Help Desk with proficient phone support plus the expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless reinforcement of your existing Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for the most difficult computer system challenges, or be ready in overflow situations when your other support engineers are swamped.

    Progent's Call Center team of seasoned information technology experts provides your computer users in Philadelphia or anywhere in the state of Pennsylvania fast assistance from an efficient support resource with years of experience delivering telephone-based consulting and online troubleshooting for computer environments powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a solid driver of company performance, and Progent's intent is to fix rather than simply annotate IT problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides online professional engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Excel. To find out more about Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Philadelphia, or anywhere in the state of Pennsylvania, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so that your computer maintenance is proactive and automated. By anticipating possible issues before they cause crashes, remote monitoring can minimize inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows systems, or networks that incorporate a variety of operating systems.
How Your Philadelphia Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online support with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Philadelphia or throughout the state of Pennsylvania, Progent's phone-based computer support specialists can provide effective and affordable system help whenever your company needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Philadelphia organization has a regular independent support technician or employs an in-house organization that can handle common network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to address unexpected system emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Companies in Philadelphia
Progent's online technical help services allow your Philadelphia organization to realize the advantages of timely, world-class network support without the expense of managing an in-house IT organization. Your information system will derive greater business value by being more available, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    For most businesses in Philadelphia and throughout Pennsylvania, nearby computer service resources, whether represented by freelance consultants or an internal IT staff, can solve typical technical problems. On the other hand, serious problems may spring up when your regular resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local support technicians. In these cases, Progent's online support experts offer an easy, fast, and economical solution to supplement your regular resources and to pass on valuable knowledge to increase your ability to handle downstream issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller businesses commonly depend on individual freelance service providers. While freelance consultants carry smaller internal costs than big support organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of reserve personnel may force your company to go without assistance during an IT crisis. As your network grows, network unavailability and problems with vital applications become more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of reserve support expertise to insure your network is always up and running.

  • Create a Solid Foundation for Smooth Growth
    Companies often start with an IT system implemented on a modest budget. Lacking a strong framework, band-aid fixes often get piled on top of a shaky foundation. As a company grows, stability and expandability problems can hinder the productivity of the business. Such badly designed environments require careful analysis, smart strategic planning, and broad-based technical expertise to evolve to a network infrastructure able to deliver the solid foundation to meet vital business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated maze of technology options capable of accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical expertise, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Full Family of Server Platforms
    Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to allow less critical problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by each consultant to each customer. The practice of documenting and organizing service activity results in more efficient service and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.















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