Fast Remote Help for Philadelphia Networks
Urgent Phone Consulting for Philadelphia SystemsFor companies located in Philadelphia or anywhere in Pennsylvania, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to resolve the majority of network problems quickly. This lowers immediate expenses since service calls use up minimal chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting expertise is particularly important for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to typical online support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where speedy. minor repairs manage to turn into large bills. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized tools and field-tested methodologies which ensure the highest degree of efficiency for remote help and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's online support team to communicate with your company's network remotely without violating corporate security.

Progent's sophisticated technical support database system maintains extensive records describing the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of services provided to each Progent customer by any consultant. This history of trouble tickets and solutions is organized as an easily retrievable internal database that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical databases and permit fast response from vendors' in-house engineering staff so Progent's remote consulting experts can determine the best resolutions in the least time.

Remote support services available from Progent to companies in Philadelphia and anywhere in the state of Pennsylvania include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight line of network monitoring and management services covers all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for businesses who don't have the resources to support an in-house Help Desk but who want fast response from an effective Help Desk Call Center with proficient telephone assistance as well as the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and acts as a transparent reinforcement of your established Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource for complex technical problems, or be ready in overflow situations when your other service providers are swamped.

    Progent's Help Desk Call Center staff of seasoned network professionals offers your computer users in Philadelphia or anywhere in the state of Pennsylvania rapid contact with an effective technical support resource with substantial experience offering phone support and remote troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a key contributor to business efficiency, and Progent's policy is to fix rather than merely annotate IT problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff provides remote and in-depth consulting support and education in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Philadelphia, or anywhere in the state of Pennsylvania, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your IT support is proactive and automated. By exposing possible issues before they expand into network outages, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that incorporate multiple platforms.
How Your Philadelphia Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Philadelphia or throughout the state of Pennsylvania, Progent's online computer support specialists are ready to deliver professional and affordable IT support whenever your business requires it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Philadelphia organization relies on a regular freelance consultant or maintains an in-house organization that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to handle sudden system crises or particularly challenging integration problems.

Benefits of Progent's IT Support for Businesses in Philadelphia
Progent's remote support services enable your Philadelphia business to experience the benefits of on-call, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater business value by becoming more available, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    With most offices in Philadelphia and throughout Pennsylvania, local network support providers, whether made up of freelance consultants or an in-house IT staff, can solve the majority of technical issues. On the other hand, serious problems may strike when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual service technicians. In these instances, Progent's online service specialists provide an easy, quick, and economical solution to supplement your local resources and to transfer valuable information to increase your capability to resolve future issues locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller offices often rely on individual freelance service providers. While freelance consultants carry less overhead than larger service organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of backup personnel may force your business to go without assistance during an emergency. As your company grows, network downtime and problems with vital software become more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve support expertise to insure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically begin with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get piled onto a shaky foundation. When a company grows, stability and scalability problems can hinder the success of the business. These badly designed systems require proper assessment, smart long-term planning, and extensive IT knowledge to upgrade to a system infrastructure able to deliver the stable foundation to meet current business requirements and ease downstream growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated array of technology alternatives available for accelerating business success and enhancing efficiency. They hardly need a network consultant who is motivated to sell a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match IT expertise with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Entire Range of Servers
    Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits by the minute. As a result, you are billed just for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during regular working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you won't be forced to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation transmitted by every consultant to every customer. The discipline of detailing and organizing support records results in more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















© 2002- 2019 Progent Corporation. All rights reserved.