Fast Online Support for Philadelphia Information Networks
Immediate Online Consulting for Philadelphia SystemsFor companies located in Philadelphia or anywhere in Pennsylvania, Progent offers remote help for networks based on any mix of Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the services of CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the advanced tools required to solve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions require fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding system downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support expertise is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are charged just for the services that you actually get. Unlike many online support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor fixes somehow turn into major invoices. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized technologies and proven processes which ensure the highest degree of efficiency for online technical support and repair for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to interface to your environment without breaching system security.

Progent's sophisticated technical support reporting application maintains comprehensive records for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help delivered to every client by every consultant. This database of anomalies and repairs is structured as a quickly exploitable proprietary database that permits Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and formal partnerships with key vendors such as Cisco and Microsoft open up additional vast support databases and permit fast response from vendors' internal product engineers so Progent's online service experts are able to arrive at optimal resolutions in the least time.

Remote technical support services offered by Progent to customers in Philadelphia and throughout the state of Pennsylvania include:

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing services are well suited for companies who lack the money or time to support an internal Help Desk but who want quick response from a dependable Call Center with proficient telephone assistance plus the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless supplement to your current Call Center team. Progent's Virtual Help Desk can operate as a an escalation option for the toughest technical challenges, or be ready in those situations when your other service providers are too busy.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your clients in Philadelphia or anywhere in the state of Pennsylvania rapid access to a reliable support group with years of background delivering telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's charter is to give the Call Center the reputation as a solid driver of business success, and Progent's aim is to fix rather than merely document network problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team can supply remote professional consulting expertise and training in specific application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Project, Microsoft Office Word, and MS Office Excel. To learn more concerning Progent's consulting, customization, and training services, see Progent's Business Application Experts Services.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Philadelphia, or anywhere in the state of Pennsylvania, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so that your computer maintenance is proactive rather than reactive. By detecting potential issues before they cause crashes, automated monitoring can ward off stressful and costly service failures. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft systems, or environments that incorporate a combination of OS platforms.
How Your Philadelphia Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote support with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Philadelphia or anywhere in the state of Pennsylvania, Progent's phone-based network support engineers are ready to provide expert and affordable IT support the moment your organization has to have it. Long experience offering remote repair services has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Philadelphia business works with a regular freelance consultant or maintains a full time organization that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to solve sudden system emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Organizations in Philadelphia
Progent's online technical help services allow your Philadelphia organization to enjoy the benefits of on-call, enterprise-class network support without the cost of managing an in-house IT organization. Your network will derive greater strategic value by becoming more available, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local support resources
    With most companies in Philadelphia or anywhere in Pennsylvania, nearby computer support providers, whether made up of freelance consultants or a full-time maintenance staff, can resolve typical network issues. However, major troubles can strike when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's online support experts provide a convenient, fast, and budget-friendly way to supplement your local help and to pass on useful knowledge to improve your ability to handle downstream issues in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller companies commonly rely on individual freelance consultants. Although freelance service people have smaller internal costs than big consulting firms and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of reserve help may require your company to wait for help during an emergency. As your network expands, network unavailability and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service expertise to make sure your network remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Businesses often begin with an IT architecture created on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get piled on top of an unstable foundation. When a company grows, stability and scalability problems can hinder the success of the business. These poorly designed environments require careful analysis, intelligent long-term planning, and wide technical expertise to upgrade to a network architecture able to deliver the stable foundation to handle critical business requirements and ease future growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices require advice and technical training to navigate through an ever more complex array of technology alternatives available for accelerating business success and improving productivity. Businesses do not need a network consultant who is attempting to sell a specific vendor's products. IT support and product selling can result in a scenario where the recommended solution is designed around a predetermined technology rather than the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to align technical expertise with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of technical background, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Range of Server Platforms
    Progent can provide world-class support for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 integration, Windows 2003 maintenance, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 migration, SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no retainer for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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