Immediate Online Technical Support for Philadelphia Computer Systems
Fast Remote Technical Support for Philadelphia NetworksFor organizations located in Philadelphia or anywhere in the state of Pennsylvania, Progent provides online technical support for networks powered by Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers offer excellent leverage because they have the real-world background and have access to the advanced technology required to solve the majority of network problems quickly. This reduces immediate costs since service calls accumulate fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your company saves additionally with indirect expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online support is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are charged exclusively for the support that you actually get. Unlike many online support organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven processes that ensure the highest degree of efficiency for online help and repair for computer systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your company's environment remotely without breaching system security.

Progent's sophisticated service database system includes thorough histories for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of all help rendered to each Progent client by every Progent engineer. This archive of problems and fixes is structured as a readily accessible proprietary knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote service experts can find optimal resolutions promptly.

Remote technical support services offered by Progent to customers in Philadelphia and throughout the state of Pennsylvania include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important areas of information technology enables clients to complete major projects economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for organizations who lack the budget to build and maintain an internal Help Desk but who require fast response from a reliable Help Desk with professional telephone support plus the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless extension of your established Helpdesk staff. Progent's Virtual Help Desk can act as a an escalation alternative for the toughest technical challenges, or be ready in hectic situations when your regular resources are too busy.

    Progent's Call Center staff of veteran network consultants gives your computer users in Philadelphia or anywhere in the state of Pennsylvania quick assistance from an effective network service group with extensive experience providing telephone-based help and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a crucial enabler of business productivity, and Progent's aim is to fix instead of merely track IT problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based advanced engineering expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Project, MS Word, and MS Excel. To learn additional information about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Philadelphia, or anywhere in the state of Pennsylvania, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your computer support is proactive and automated. By detecting emerging issues before they grow into network outages, system monitoring can avoid disruptive and costly information system crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows environments, or networks that support a mix of operating systems.
How Your Philadelphia Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Philadelphia or throughout the state of Pennsylvania, Progent's phone-based network support engineers can provide professional and economical IT help the moment your organization needs it. Long experience providing online technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Philadelphia business relies on a local freelance consultant or employs an in-house IT staff that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to deal with unexpected system crises or particularly challenging integration projects.

Features of Progent's Online Computer Support for Philadelphia
Progent's phone support, remote repair, network security consulting, and network administration services offer offices in Philadelphia or throughout the state of Pennsylvania unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk outsourcing support and network management, Progent's professionals can deliver your company world class IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of technical background, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.















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