For small organizations and startups in Philadelphia or anywhere in the state of Pennsylvania, Progent's phone-based computer support specialists can deliver professional and cost-effective system help the instant your organization requires it. More than a decade of delivering remote repair services has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Philadelphia company relies on a local freelance consultant or employs a full time IT staff that can deal with day-to-day network problems, Progent’s Microsoft certified engineers provide a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to fix unexpected system emergencies or particularly complex integration problems.
Features of Progent's Remote Computer Support for Philadelphia
Progent's online help, remote troubleshooting, system security expertise, and network administration services offer small companies in Philadelphia or anywhere in the state of Pennsylvania unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support program include:
Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to small businesses in Philadelphia and is also ideal for networks in more remote areas of Pennsylvania that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and continuing education.
Per Minute Rates to Minimize Costs
Progent provides online support on a by-the-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for phone support and requires no monthly subscription fee. This saves you from paying big invoices for simple fixes.
Availability of Cisco Certified Network Design Specialists
As a Certified Partner for Cisco Systems, Progent offers help from authorized professionals with expertise in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
Application Experts Team
Progent's basic consulting offerings consist of system integration, MS Exchange consulting, network security planning, and Help Desk Call Center support. Progent's Application Experts group offers in-depth consulting support in critical application areas. Help offered by the Application Experts Team includes:
By offering a convenient centralized resource for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that meet the special needs of your business.
State of the Art Online Connectivity Software
Secure remote connectivity allows Progent's service professionals to observe exactly what your users see. This makes it easier to find quick solutions to problems that could otherwise demand a costly onsite service call. Cutting-edge online connectivity tools and experienced engineers together allow Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system analysis.
Support for Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
Round-the-Clock Service for Maximum Network Uptime
For small companies with line-of-business applications, Progent offers 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft's MOM platform, this offering can help ensure high network availability.
Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious small companies whose workers need immediate access to a Help Desk Call Center with effective phone support and full escalation ability.
Benefits of Progent's Network Help for Small Businesses in Philadelphia
Progent's online network troubleshooting services allow your City# small business to experience the benefits of on-call, expert network support without the expense of maintaining an in-house IT organization. Your network will derive added business worth by being more reliable, efficient, and secure. Advantages to your business include:
Convenient virtual extension of your local support resources
For most small companies in Philadelphia or anywhere in Pennsylvania, nearby network service providers, whether represented by freelance consultants or a full-time IT staff, can solve typical network problems. On the other hand, IT crises can strike when your regular resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these instances, Progent's online support specialists offer an easy, fast, and economical solution to supplement your regular resources and to transfer valuable information to improve your ability to resolve downstream problems in-house.
Less Dependence on Individual Consultants
For IT maintenance, small companies commonly depend on independent freelance consultants. Although freelance service people have smaller internal costs than big service companies and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback help may force your business to wait for help during an IT crisis. As your network expands, network unavailability and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup service expertise to insure your IT system stays up and running.
Build a Scalable Foundation for Smooth Expansion
New businesses often begin with an IT system implemented on a modest budget. Lacking a scalable framework, slap-dash fixes often get piled on top of a weak foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. These poorly built systems require careful assessment, smart strategic planning, and wide IT expertise to evolve to a system architecture that can offer the solid foundation to handle current business demands and ease downstream growth.
Work with Problem Solvers Instead of Product Vendors
Small organizations require guidance and technical education to navigate through an increasingly complex maze of product alternatives available for accelerating business success and improving efficiency. Businesses do not need a network consultant who is motivated to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended
solution is built around a profitable technology instead of the true needs of a small business. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the best interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, range of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow small businesses to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the forefront of IT support, executing a broad variety of IT projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world IT problems quickly.
Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no retainer. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be forced to allow less critical problems to fester.
Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to every client. The practice of documenting and archiving service records allows more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent can focus on delivering high-value services where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MOM causes your network maintenance to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Progent's Microsoft certified support team can show you how to design and implement an efficient in-place Exchange Server 2007 migration strategy that minimizes productivity downtime, simplifies ongoing support demands, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-location upgrades, Progent has the background to complete your project quickly and economically. Progent's Exchange 2007 help, troubleshooting, and consulting services include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging solutions powered by Exchange 2007 Server.
Progent's pricing policy is to bill for remote support and on-site help by the minute. As a result, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids large invoices for quick solutions so you won't be forced to permit minor problems to stay unaddressed.
Progent can supply organizations in Northern California and select locations nationwide with an expert with knowledge of the latest features of Microsoft Office Word 2007 and 2003. A consultant from Progent's Experts Team can help you integrate MS Word's powerful components into the operations of your organization, help with designing templates and developing convenient macros, or provide individual training to keep your business current on MS Office Word. Progent's staff consultants can help your organization build and manage a protected, robust network and communications foundation to run your Microsoft Word applications.
Global Information Assurance Certification was established in 1999 to certify the skill of information technology security engineers. GIAC's goal is to verify that an accredited security consultant possesses the skills needed to provide support in key categories of network, data, and application program security. GIAC accreditations are recognized by companies and institutions around the world including and the U.S. National Security Agency (NSA). Progent offers the expertise of GIAC certified professionals for all of the security services covered under GIAC certification topics such as auditing networks, incident response, intrusion detection, and web application security.
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids productivity disruption, simplifies ongoing service demands, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-location upgrades, Progent offers the experience to finish your project rapidly and economically. Progent's Exchange Server 2007 support, repair, and design services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Exchange 2007 Server.
Progent's Microsoft-certified engineers provide computer support and IT consulting services for Exchange 2003 Server, Windows Server 2003, and for the complete family of Microsoft Servers. Progent's migration, configuration, management, and troubleshooting expertise for Exchange 2003 Server include planning, installation, project management, local and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and full-service IT outsourcing.
Progent’s Microsoft qualified experts provide small and midsize companies expert support services for Microsoft Operations Manager (MOM 2005) and MOM 2000. MOM 2005 delivers extensible and expandable enterprise-class operational management by providing comprehensive event management, 24x7 monitoring and threshold alarms, recording and tendency analysis, and network and application-specific intelligence and routines to increase the control of Windows Server System environments. Through built-in application intelligence, Microsoft MOM 2005 helps you identify your IT reliability issues before they become disasters, improve the payback of your network operations via actionable best practices, and support your IT operations and senior administrative staff through sharing key service level and capacity data. Progent’s MOM consulting experts have extensive field-proven familiarity with MOM 2000 and MOM 2005 and can help your company deploy and configure MOM in order to maximize the availability and efficiency of your information system.
Microsoft Windows Server Update Services allows information technology managers to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft WSUS, IT staff can completely and easily manage the installation of patches that are published via Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as planning the Microsoft SUS deployment, setting up client's workstations, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container appropriate for your network environment.
