Urgent Remote Technical Support for Philadelphia UNIX or Linux NetworksFor small and midsize businesses in Philadelphia or anywhere in Pennsylvania, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of network problems quickly. Efficient support reduces direct expenses since service calls take up fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by reducing or avoiding network outages and related costs due to business disruption, upset clients, unproductive employees, and distracted management.

Progent's billing model for online support is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you actually get. Unlike typical remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent scenarios where quick repairs manage to turn into large invoices. Progent's penchant for handling technical issues efficiently results in your business conserving cash.

Progent's Online Support Technologies
Over the years, Progent has developed a collection of customized technologies and proven processes which ensure the maximum degree of effectiveness for remote help and repair for small and midsize business information systems. Progent offers protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to interface to your system remotely without violating network security.

Progent's advanced service reporting application stores detailed histories describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of services provided to every Progent customer by any Progent engineer. This database of problems and resolutions is structured as an easily exploitable internal knowledge base that permits Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow quick access to vendors' internal support staff so Progent's remote service specialists are able to come up with the most efficient resolutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Mac OS X Computer Support from Progent
To get started with Progent's phone support in Philadelphia or anywhere in Pennsylvania or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's online technical support professionals offer advanced credentials in a comprehensive array of products and technologies. This breadth of capability allows Progent's engineers to resolve practically any problem likely to crop up in a small or midsize business network. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.

To help businesses with multi-OS environments, Progent also offers the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical services Offered by Progent to companies in Philadelphia and throughout the state of Pennsylvania include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote support services address a broad range of computer technology such as network infrastructure, email solutions, system and process security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified management, and migration from older applications to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide urgent phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:

    Important Linux variants for which Progent offers expertise include:

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Engineers for Philadelphia, PennsylvaniaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and certifies a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn challenges associated with network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional value since their deep experience enables them to find solutions for the most difficult problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few support organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco CCIE so you can get urgent assistance for serious network issues that are impacting worker productivity but are not within the experience of your regular IT maintenance personnel. Progent's CCIE consultants can interface to your environment via the latest on-line support technology in order to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus VPN solutions.

  • Authorized Windows Experts
    MS Windows Support for Philadelphia, PennsylvaniaProgent's Microsoft-certified online service professionals can deliver computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server application development, Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also offers a full range of remote desktop support services such as Microsoft Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Certified System Security Consultants
    CISSP Certified System Security Experts for Philadelphia, PennsylvaniaProgent's accredited CISSP and ISSAP network security consultants offer a range of system protection services to strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to clean up quickly after a serious breach. Security consulting services available from Progent include: comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; installing firewalls; designing safe mechanisms for remote and mobile connectivity; defending your email system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting support to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small businesses often request. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small companies who don't have the budget to create an in-house Help Desk but who require fast access to a dependable Help Desk with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a transparent addition to your existing Call Center organization. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve the toughest network problems, or be available in those situations when your other support engineers are swamped.

    Progent's Help Desk consulting support can support you in building an efficient new Help Desk or improving your established organization, evaluating or enhancing Call Center application software to meet the special demands of your company, or providing occasional online staff to supplement your existing Help Desk Call Center resources to handle high-demand scenarios like software transitions, mass updates, or installing new applications.

    Progent's Help Desk team of experienced information technology consultants offers your clients in Philadelphia or anywhere in the state of Pennsylvania immediate access to a reliable technical support group with years of background offering phone help and online diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk recognition as a significant enabler of business efficiency, and Progent's goal is to solve rather than just report technical problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Group can supply online and in-depth consulting support and training in special business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. To read more on Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac experts can promote the artistic elements of Mac systems by providing phone-based help services and training in graphics, sound, and motion video. Progent's consultants can provide help in a variety of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or setting up an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Philadelphia, or anywhere in the state of Pennsylvania, online network and server monitoring support powered by MS Operations Manager network monitoring, enhanced by Progent to accommodate your business so your network maintenance is proactive and automated. By spotting potential trouble spots before they cause full-scale emergencies, automated monitoring can avoid disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows networks, or environments that support a variety of operating systems.

How Your Philadelphia Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.

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