Fast Online Consulting for Philadelphia UNIX, Linux, or Solaris SystemsFor small businesses located in Philadelphia or anywhere in the state of Pennsylvania, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.

Progent's remote technical support services offer exceptional value because they are equipped with the practical experience and the advanced tools to solve the majority of network issues quickly. This lowers direct costs because service calls take up fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization saves additionally with incidental expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.

Progent's pricing model for remote support is structured to maximize the impact of your IT service investment. Progent charges per minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote service firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where quick repairs manage to turn into big invoices. Progent's penchant for handling problems efficiently results in your business conserving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has developed a set of customized technologies and field-proven processes that ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for small business information networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's online support team to link to your company's system remotely without breaching system security.

Progent's highly evolved customer support reporting application keeps extensive documentation for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance provided to each client by every consultant. This history of problems and responses is organized as a quickly accessible internal knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and close partnerships with key industry leaders including Cisco and Microsoft permit access to other massive technical support knowledge bases and permit priority access to vendors' in-house support staff so Progent's remote consulting specialists can determine the best solutions in the least time.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To get started with Progent's remote services in Philadelphia or anywhere in Pennsylvania or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's phone-based consulting experts offer credentials in an extensive array of disciplines. This broad range of technical skills allows Progent's engineers to manage virtually any problem likely to take place in a small business network. Credentials held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.

To provide assistance to customers with multi-operating system environments, Progent also offers the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Phone-based support available from Progent to companies in Philadelphia and anywhere in the state of Pennsylvania include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based support services address a broad array of computer technology including system architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from legacy systems to current Windows or Linux environments. Progent's group-based approach to solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX/Linux consultants can offer urgent remote assistance for diagnosing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX including:

    Important Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Consultants for Philadelphia, PennsylvaniaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network engineers, and certifies an individual's network technology skills at the master level. CCIEs know how to resolve the most complex problems encountered in network infrastructure planning, installation, management, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer exceptional value since their deep experience allows them to resolve the most complex problems rapidly. In common instances, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few service organizations make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive urgent support for serious network infrastructure issues that are impacting business efficiency but are not within the experience of your regular IT service personnel. Progent's CCIE support experts can connect to your environment using sophisticated remote troubleshooting tools in order to perform fast, safe, and economical analysis and remediation. Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity products including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.

  • Authorized MS Windows Expertise
    Windows Support for Philadelphia, PennsylvaniaProgent's Microsoft-qualified remote service professionals offer computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of support engineers who can help you with a wide variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint 2013 development, Microsoft Skype for Business migration consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Qualified System Security Professionals for Philadelphia, PennsylvaniaProgent's qualified CISSP and ISSAP network security engineers can provide a variety of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your company to recover quickly following a serious breach. Security services offered by Progent include: thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; setting up firewalls; designing secure architectures for remote and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting support to help companies of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects that small businesses frequently request. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk programs for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are well suited for smaller businesses who lack the budget to assemble and manage an in-house Call Center but who need fast response from an effective Call Center with professional telephone support plus the available expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent extension of your established Help Desk team. Progent's Virtual Help Desk can operate as an escalation option to handle the toughest network issues, or be ready in hectic situations when your regular resources are swamped.

    Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your established one, identifying or customizing Help Desk Call Center software products to meet the special requirements of your company, or adding temporary online staff to supplement your existing Call Center group during unusually busy events such as software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk staff of veteran network experts offers your workers in Philadelphia or anywhere in the state of Pennsylvania rapid contact with a large technical support resource with years of experience providing telephone-based support and remote repair service for networks powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a solid enabler of company efficiency, and Progent's goal is to solve rather than just track network issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group provides phone-based advanced engineering support and education in special business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and MS Excel. To find out more information about Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac professionals can nurture the creative facets of Mac environments by offering phone-based help services and education in graphics, audio, and motion video. Progent's consultants offer expertise in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio or video or establishing an audio/video production facility.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Philadelphia, or anywhere in the state of Pennsylvania, online network and server monitoring support centered around Microsoft Operations Manager, customized by Progent to accommodate your environment so that your network support is proactive and automated. By spotting looming issues before they grow into full-scale emergencies, proactive monitoring can ward off disruptive and expensive service crises. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft systems, or networks that incorporate a variety of OS platforms.

How Your Philadelphia Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple Mac networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.