Fast Phone Support for Philadelphia UNIX, Linux, or Sun Solaris NetworksFor small companies in Philadelphia or anywhere in Pennsylvania, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISSP-certified security engineers to handle advanced security design and disaster recovery planning.

Progent's online technical support services offer excellent leverage because they are equipped with the practical background and the advanced technology to solve most information system issues rapidly. This reduces immediate expenses since service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more in incidental costs by minimizing or avoiding system downtime and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused management.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. In contrast to many online service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from scenarios where fast solutions somehow end up as major invoices. Progent's skill at solving problems quickly translates into your company spending less cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that ensure the highest degree of effectiveness for remote technical support and repair for small business information networks. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the experts of Progent's remote service group to link to your company's system without violating network security.

Progent's powerful customer support reporting system includes thorough records for the support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of assistance rendered to each Progent client by any engineer. This database of problems and solutions is stored as a quickly retrievable internal database that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available other extensive technical databases and permit quick access to vendors' internal engineering staff so Progent's online consulting experts are able to find optimal resolutions promptly.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Philadelphia or anywhere in Pennsylvania or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's online consulting professionals possess advanced credentials in a comprehensive array of technologies. This broad range of capability permits Progent's engineers to address virtually any emergency likely to crop up in a small company network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To help companies with mixed-platform networks, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Remote technical support services provided by Progent to clients in Philadelphia and anywhere in the state of Pennsylvania include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of information technology such as system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and easy management, and transitioning from legacy systems to the latest MS Windows or Linux environments. Progent's team-based methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX/Linux consultants can provide urgent online assistance for diagnosing problems affecting UNIX/Linux networks powered by popular variants of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Philadelphia, PennsylvaniaThe Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and validates an individual's technical skills at the expert level. Cisco qualified CCIEs know how to resolve the most stubborn problems encountered in network design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network management tools and coming up with workarounds or locating software updates. Cisco CCIEs represent an exceptional value since their depth of experience allows them to fix the most intractable problems quickly. In many instances, less qualified service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Few support organizations make CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so you can receive timely support for severe network issues that are lowering worker productivity but are not within the experience of your regular computer maintenance personnel. Progent's Cisco-qualified CCIE engineers can connect to your environment using advanced on-line support technology in order to provide efficient, secure, and economical diagnosis and repair. Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN products.

  • Certified MS Windows Expertise
    MS Windows Support for Philadelphia, PennsylvaniaProgent's Microsoft-qualified remote service engineers offer network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist you with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server development, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad array of online desktop support services such as Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified System Security Specialists
    CISSP Certified Network Security Experts for Philadelphia, PennsylvaniaProgent's certified CISSP and ISSAP security consultants offer a range of system protection solutions to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help your business to clean up rapidly following a serious penetration. Security consulting services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure architectures for remote and mobile communication; guarding your messaging system from spam and DHA attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize physical IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract projects that small companies frequently need. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller businesses who don't have the budget to create an in-house Call Center but who require quick communication with an effective Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for larger companies and serves as a transparent supplement to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can act as an escalation option to handle complex computer system problems, or be available in hectic situations when your ordinary support engineers are swamped.

    Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk or revamping your existing one, selecting or customizing Help Desk software to address the particular requirements of your company, or adding temporary phone support staff to work with your existing Call Center team during high-demand events like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Philadelphia or anywhere in the state of Pennsylvania rapid assistance from an effective support group with substantial background providing phone support and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk perception as a solid contributor to business performance, and Progent's aim is to fix and not simply document network issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group offers remote and in-depth consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, MS Office Word, and MS Office Excel. To learn more about Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac professionals can support the imaginative elements of Macintosh systems by delivering remote help support and education in graphics, sound, and motion video. Progent's support professionals offer help in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or building an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Philadelphia, or anywhere in the state of Pennsylvania, online network and server monitoring support based on MS System Center Operations Manager network monitoring, adapted by Progent for your environment so your computer maintenance is proactive rather than reactive. By spotting potential problems before they grow into downtime, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that support multiple platforms.

How Your Philadelphia Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.















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