UNIX, Linux, Sun Solaris, Mac OS X Online Emergency Help for
Philadelphia Small Office Information Networks
For small companies in Philadelphia or anywhere in Pennsylvania, Progent provides round-the-clock online technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. In addition, Progent can furnish the expertise of Cisco Systems CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISM-certified security engineers to handle advanced security design and diagnostic jobs.
Progent's remote support engineers offer excellent value because they are equipped with the real-world background and the advanced technology to solve most network issues quickly. This reduces direct costs since solutions require fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company benefits even more in incidental costs by minimizing or eliminating network outages and related losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to many online support companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where speedy. minor repairs manage to turn into large tabs. Progent's skill at handling technical issues efficiently results in your business conserving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes which allow the maximum level of effectiveness for remote technical support and troubleshooting for small and midsize company information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN technology permits the consultants of Progent's online support team to connect to your company's computer system without compromising network security.
Progent's sophisticated service reporting application stores thorough documentation of all support that Progent's customers have received. Progent's authorized engineers have access to the history of services provided to every client by every consultant. This archive of problems and resolutions is structured as an easily retrievable internal database that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and formal partnerships with important vendors such as Cisco Systems and Microsoft make available other vast technical knowledge bases and to manufacturers' internal engineering staff so Progent's remote service experts can arrive at the best solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's remote services in Philadelphia or anywhere in Pennsylvania or to learn more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Support. Network Support Services Available from Progent
Progent's phone-based support experts possess credentials in an extensive set of products and technologies. This broad range of IT skills permits Progent's consultants to resolve virtually any emergency that may take place in a small company network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
Online support services available from Progent to customers in Philadelphia and anywhere in the state of Pennsylvania include:
UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services address a broad range of information technology such as system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified management, and migration from older systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems promotes fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance analyzing problems within UNIX/Linux systems based on leading derivatives of UNIX such as:
Contact a Cisco CCIE for High-level Network Problem Solving The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and validates an individual's network technology skills at the master level. CCIEs know how to handle even the most stubborn issues surrounding network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of experience enables them to solve the most difficult problems quickly. In many cases, less experienced consultants can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes.
Few consulting firms make CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a Cisco Systems authorized CCIE so your company can get immediate support for complex network issues that are hurting business productivity but are outside the scope of your regular computer support personnel. Progent's Cisco CCIE support experts can tie into your computer system by means of state-of-the-art on-line support tools in order to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity products including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized MS Windows Expertise Progent's Microsoft-certified online service professionals can provide computer troubleshooting and consulting help for the complete line of Microsoft server and office productivity products. Progent is a Microsoft Gold Partner consulting company and can offer your organization the help of support professionals who can show you how to configure, troubleshoot and manage the entire suite of Microsoft Windows Servers including Microsoft Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Biztalk Server, Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange 2007 Server, Application Center, SharePoint Server 2007, Microsoft Project Server, and Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Qualified System Security Consultants Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of security solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to recover rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after malicious attacks; installing firewalls; building safe mechanisms for off-site and mobile communication; defending your messaging system against viruses, spam, and DHA attacks; and setting up 24x7 proactive monitoring.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs that small companies often request. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:
Help Desk Call Center Services
Progent's Help Desk support alternatives for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for small organizations who don't have the budget to create an internal Call Center but who want quick access to a dependable Call Center with proficient phone assistance plus the expertise to escalate the most challenging tasks to high-level engineers.
Progent’s Virtual Call Center is designed for larger companies and acts as a transparent extension of your established Call Center organization. Progent's Virtual Call Center can operate as a an escalation option to handle the most difficult network issues, or be ready in hectic situations when your regular support engineers are swamped.
Progent's Help Desk consulting support can aid you in creating an effective new Call Center or improving your established one, selecting or enhancing Help Desk application software to address the particular requirements of your corporation, or adding temporary online staff to reinforce your existing Call Center group to deal with high-demand scenarios like software transitions, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology experts gives your clients in Philadelphia or anywhere in the state of Pennsylvania rapid communication with a reliable support group with extensive background offering phone help and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a significant enabler of business success, and Progent's policy is to resolve and not just report IT problems.
Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply online professional engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft applications such as CRM, MS Project, MS Office Word, and Excel. To learn more information concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the creative facets of Mac systems by delivering remote help support and education in imaging, sound, and video. Progent's support professionals offer expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio/video or putting together an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Philadelphia, or anywhere in the state of Pennsylvania, online network monitoring services based on Microsoft Operations Manage (MOM), customized by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By detecting possible problems before they cause crashes, proactive monitoring can ward off inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows environments, or systems based on a combination of OS platforms.
How Your Philadelphia Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote expertise with UNIX, Linux, Solaris, or Mac OS X environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or send email to information@progent.com.
Progent can provide small businesses in the San Francisco Bay Area and major locations nationwide with an expert with knowledge of the new features of Microsoft Word 2007. An engineer from Progent's Experts Team can show you how to incorporate Microsoft Word's powerful components into the workflow of your organization, help with creating templates and developing convenient macros, or provide 1-on-1 education to keep your business up to speed on Microsoft Office Word 2007. Progent's staff consultants can help your organization integrate and maintain a safe, robust IT system infrastructure to run your MS Word solutions.
Progent’s experienced Cisco network security consulting professionals offer expert PIX Firewall and ASA Firewall consulting services including architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to scalable gigabit products, Cisco PIX Firewall and ASA Firewalls offer a high level of security, high throughput, and high reliability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system,eliminating common OS-specific security holes.
If your office computer system mixes UNIX, Linux or Solaris technology with Microsoft Windows, Progent can assist you to integrate your computers into a unified network that permits all your operating systems to run side by side for easy management, seamless information exchange, high dependability, superior throughput, and strong protection. Progent's UNIX/Linux/Solaris and Windows integration support services feature network infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical help and repair, on-site technical support, and help desk outsourcing.
Years of background with Microsoft's email technology makes Progent among the most knowledgeable computer consulting companies in California for configuring email solutions based on Exchange 2000 Server. Progent is skilled in helping small businesses derive all the benefits of Microsoft Exchange Server under common scenarios including upgrading from Exchange 5.5 Server, moving from an ISP-provided or POP3 mail system, and outsourcing your Exchange Server administration.
Progent's UNIX platform support services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise offers you a convenient one-stop source to show you how to create and manage a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian-GNU and Slackware.
Progent’s Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP 9.0. Microsoft Dynamics GP is a Microsoft financial platform and business management tool based, like all Microsoft financial solutions, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP 9.0, the most recent edition of Microsoft financial software in the Microsoft Great Plains Accounting family, provides an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Great Plains is easy to deploy and integrate, and with its segmented design you can purchase only the functions you currently need, with the ability to add clients and enlarge capabilities when necessary. Progent’s Microsoft Great Plains Software support engineers can help you install, configure and manage Microsoft Dynamics GP 9.0 and also earlier editions of Great Plains such as Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
Progent's expert support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes network disruption, simplifies ongoing support demands, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent offers the experience to finish your project rapidly and affordably. Progent's Exchange 2007 support, repair, and design offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging implementations powered by Exchange 2007 Server.
Progent offers a selection of IT service packages for small organizations. These IT outsourcing and network monitoring solutions are based on the proactive problem handling capabilities of MOM 2005, a next-generation network and system management product that monitors the reliability, throughput, and security of your network and identifies potential problems before they can disrupt your network. With Progent's economically priced network service programs, small companies can select a basic MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package.
Progent’s wireless consultants can help small organizations plan, choose, evaluate, deploy and support secure building-to-building wireless bridges that integrate transparently into your existing network while offering a level of protection that matches or exceeds wired connections. Progent provides expertise in wireless LAN/WAN products from Cisco Aironet, Proxim, and additional small business wireless providers and can show you how to select and install the wireless link solutions that fit best with your company requirements.
Employment Opportunities for Virtual Office network Microsoft Consultant Telecommute Job
Progent's company culture will make you a more capable consultant by improving your information technology knowledge and increasing the satisfaction of your clients. Progent makes good on this commitment by attracting the top consulting experts for you to work with, offering an advanced network and communications architecture, using specialized application utilities to enable the maximum quality of support, and by streamlining proven operational models for attracting and maintaining clients.
Progent's Microsoft-certified Windows Server 2003 engineers can provide computer help and expert consulting services for the entire family of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Windows Server 2000. Progent's Windows 2003 upgrade, integration, update, and maintenance services include network design, installation, project management, on-site and off-site network support and troubleshooting, Help Desk services, expert security consulting, comprehensive outsourcing, and expert co-sourcing.
Progent can assist your company to design and execute an efficient migration from a UNIX-based IT environment to a network based on MS Windows and suited for supporting Microsoft's popular office productivity software, business applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and software development experts can help you guard your information and reduce business disruption by developing an effective transition strategy that preserves your current assets in UNIX software and infrastructure. UNIX-to-Windows migration consulting services available from Progent include analysis of current environment, transition strategy and testing, Microsoft Exchange migration services, information and application transition, and processor and storage system transition and consolidation.
Microsoft Dynamics Great Plains allows you to expand and control your business better by offering easy access to strategic information and a fast ROI. Microsoft GP offers important productivity benefits such as its ability to expand the presence of your company, handle your financials, automate financial operations, unify processes throughout your business, improve inventory control, enhance order accuracy, expand revenue and shorten lead-time, and maximize cash flow. Progent can show you how to configure and maintain a reliable, secure server and communications infrastructure to support Great Plains, and can offer expert Microsoft Dynamics GP consultants to make sure you derive the full benefits of your Microsoft Great Plains software.
Les Kent has a 25-year track record of successful technology integration, business administration, marketing, and operations. He has demonstrated a knack for developing elegant IT solutions in his roles as as a network architect, software developer, project manager, implementation expert, and problem solver for small businesses, start-ups, and major corporations.
For small companies in Philadelphia or anywhere in Pennsylvania, Progent provides round-the-clock online technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. In addition, Progent can furnish the expertise of Cisco Systems CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISM-certified security engineers to handle advanced security design and diagnostic jobs.
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and validates an individual's network technology skills at the master level. CCIEs know how to handle even the most stubborn issues surrounding network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of experience enables them to solve the most difficult problems quickly. In many cases, less experienced consultants can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes.
Progent's Microsoft-certified online service professionals can provide computer troubleshooting and consulting help for the complete line of Microsoft server and office productivity products. Progent is a 
Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of security solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to recover rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after malicious attacks; installing firewalls; building safe mechanisms for off-site and mobile communication; defending your messaging system against viruses, spam, and DHA attacks; and setting up 24x7 proactive monitoring.
