Immediate Online Consulting for Philadelphia UNIX or Linux SystemsFor small businesses in Philadelphia or anywhere in Pennsylvania, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the services of CISSP and CISM-certified security engineers to help with high-level security design and disaster recovery planning.

Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world background and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers immediate expenses because service calls take up fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and associated losses due to business disruption, upset customers and vendors, idle employees, and de-focused management.

Progent's pricing model for remote help is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you receive. Unlike typical remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing do away with situations where fast solutions manage to turn into major bills. Progent's skill at dealing with technical issues quickly results in your business spending less money.

Progent's Online Support Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven processes that ensure the maximum level of efficiency for remote help and troubleshooting for small company IT systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's environment remotely without breaching system security.

Progent's powerful service database application stores thorough records for the service that Progent's clients have received. Progent's staff engineers have the benefit of the records of all help rendered to each customer by every Progent consultant. This archive of issues and fixes is structured as an easily searchable internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other vast support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to come up with the best resolutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To access Progent's phone support in Philadelphia or anywhere in Pennsylvania or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's phone-based consulting engineers offer advanced credentials in a comprehensive set of technologies. This breadth of technical skills enables Progent's engineers to tackle practically any problem likely to take place in a small company network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to businesses with multi-operating system environments, Progent also offers the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Phone-based technical support services Offered by Progent to customers in Philadelphia and throughout the state of Pennsylvania include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online support services address a broad range of computer technology including network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and easy management, and migration from legacy applications to current Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX and Linux consultants can offer emergency remote help for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco CCIE Engineers for Philadelphia, PennsylvaniaThe Cisco CCIE certification is the premier accreditation for networking consultants, and validates an individual's networking skills at the expert level. Cisco qualified CCIEs know how to resolve even the most intractable challenges encountered in network planning, integration, management, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs are an excellent value since their broad expertise enables them to fix even the most difficult problems rapidly. In common instances, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few service firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick phone access to a CCIE so you can get timely help for severe network problems that are impacting business productivity but are not within the scope of your ordinary network maintenance personnel. Progent's CCIE engineers can interface to your computer system via the latest on-line support technology to provide efficient, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Authorized Windows Expertise
    Microsoft Windows Experts for Philadelphia, PennsylvaniaProgent's Microsoft-certified online support engineers can deliver computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting engineers who can assist your company with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 management, SharePoint 2013 application development, Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide range of online PC desktop support services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified Network Security Consultants
    CISSP Certified Network Security Engineers for Philadelphia, PennsylvaniaProgent's qualified CISSP and ISSAP network security consultants can provide a variety of system protection services that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to clean up quickly following a serious breach. Security solutions available from Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; installing firewalls; designing safe architectures for off-site and mobile connectivity; securing your email system from spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting services to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract projects that small companies frequently need. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for small businesses with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are intended for smaller organizations who don't have the money or time to build and maintain an internal Help Desk but who require quick access to a reliable Help Desk with professional phone support plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless supplement to your existing Call Center organization. Progent's Virtual Help Desk Call Center can serve as an escalation resource to handle complex technical challenges, or be ready in overflow instances when your other service providers are swamped.

    Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk or revamping your current organization, identifying or customizing Help Desk Call Center application software to meet the particular needs of your business, or adding occasional phone support staff to reinforce your internal Help Desk Call Center resources to deal with demanding situations such as software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk staff of experienced network consultants gives your workers in Philadelphia or anywhere in the state of Pennsylvania quick assistance from an effective technical support resource with years of background delivering phone consulting and online repair service for networks powered by UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a major driver of business productivity, and Progent's goal is to solve rather than simply report IT problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff offers online advanced engineering expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Excel. To find out additional information on Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac professionals can nurture the artistic elements of Mac environments by providing remote help services and training in imaging, sound, and video. Progent's support professionals can provide help in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special jobs such as capturing or digitizing audio/video or putting together an audio/video post production studio.

    Online Network Monitoring Services
    Progent can provide businesses in Philadelphia, or anywhere in the state of Pennsylvania, online network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your IT support is proactive and automated. By spotting potential trouble spots before they expand into full-scale emergencies, automated monitoring can head off inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or networks based on a variety of platforms.

How Your Philadelphia Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple Mac networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.

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