Fast and Affordable Remote Support for Philadelphia Information Networks
Urgent Phone Technical Support for Philadelphia SystemsFor organizations in Philadelphia or anywhere in the state of Pennsylvania, Progent offers online help for networks powered by Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified engineers have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISA and CISM-certified security engineers to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the practical background and have access to the advanced tools necessary to solve most information system problems quickly. This reduces direct costs since service calls accumulate minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for remote help is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you pay only for the services that you receive. In contrast to many online support companies, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast fixes somehow turn into substantial bills. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and proven processes that allow the maximum level of efficiency for online technical support and troubleshooting for IT systems of any size. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to connect to your environment without violating corporate security.

Progent's powerful technical support database application keeps detailed documentation describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of assistance rendered to every Progent customer by any engineer. This database of trouble tickets and solutions is organized as a conveniently retrievable internal database that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft open up additional massive technical support databases and allow quick access to vendors' in-house support staff with the result that Progent's online service experts are able to find the most efficient resolutions quickly.

Remote support services available from Progent to companies in Philadelphia and anywhere in the state of Pennsylvania include:

Special Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based online engineering services include:
  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the budget to create an in-house Help Desk but who require fast response from an efficient Help Desk Call Center with professional phone support plus the technical depth to escalate complex tasks to advanced engineers.

    Progent's Call Center consulting expertise can support you in creating an effective new Call Center or revamping your current organization, evaluating or customizing Call Center application software to handle the unique requirements of your company, or providing occasional phone support personnel to reinforce your existing Call Center team to handle demanding scenarios such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of veteran network professionals gives your workers in Philadelphia or anywhere in the state of Pennsylvania immediate communication with a dependable technical support group with extensive experience delivering phone help and remote diagnostics for computer environments powered by Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a solid driver of company success, and Progent's goal is to solve and not just report IT issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online professional engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To read more on Progent's consulting, customization, and training services, see Progent's Applications Experts Group.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like IPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Philadelphia, or anywhere in the state of Pennsylvania, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so that your IT support is proactive and automated. By anticipating emerging issues before they cause network outages, proactive monitoring can minimize disruptive and costly service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows systems, or systems powered by a combination of OS platforms.
How Your Philadelphia Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based help with Windows, Apple Mac, or Linux computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Philadelphia or throughout the state of Pennsylvania, Progent's phone-based network support engineers can provide expert and affordable system help the instant your organization requires it. More than 15 years of delivering online tech support has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to fix computer problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Philadelphia business works with a regular independent support technician or employs a full time IT staff that know how to handle the majority of network problems, Progent’s Microsoft certified engineers can offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to solve sudden network crises or especially challenging integration problems.

Features of Progent's Online Network Support for Philadelphia
Progent's online help, remote troubleshooting, system security consulting, and network management services give offices in Philadelphia or anywhere in the state of Pennsylvania unparalleled leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's professionals can deliver your business enterprise-level network support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:

  • Fast Phone Contact with Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in Philadelphia and is also ideal for customers in geographic regions of Pennsylvania that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the advantage of a wide array of Microsoft support utilities, service databases, and continuing education.

  • By the Minute Rates to Reduce Expenses
    Progent offers remote help on a minute-by-minute basis, so you are charged only for the services you receive. Progent requires no minimum charge for phone help and requires no periodic subscription fee for support services delivered during normal business hours. This keeps you from paying big bills for simple fixes.

  • Availability of Cisco Network Design Experts
    As a Registered Partner for Cisco, Progent offers access to on-staff professionals who have experience in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and secure connectivity for wireline and wireless networking.

  • Application Specialists Consulting
    Progent's core consulting services include technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts Team offers in-depth consulting support for specific application areas. Support offered by the Application Experts Group covers:
    Microsoft Dynamics GP Support and Customization
    Microsoft Project Expertise
    Microsoft Office Excel and Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Office 365 Word Consulting
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL 2016 Application Programming and Microsoft SQL Server 2014 Application Programming and Troubleshooting
    Oracle DBA Services and Software Programming
    MySQL Management Support and Application Programming
    Apple Mac Consulting
    Amazon MWS Software Design and Programming

    By offering a full service centralized source for IT generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that meet the specific requirements of your business.

  • Advanced Online Connectivity Software
    Protected online connectivity permits Progent's service professionals to observe precisely what your users see. This makes it easier to find fast fixes to problems that might otherwise require an expensive onsite service call. Effective online connectivity software and expert technicians combine to allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and automated network monitoring.

  • Compatibility with Leading VPN Gateways
    Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.

  • Round-the-Clock Support for High System Uptime
    For offices with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network availability.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center programs are designed especially for budget-constrained companies whose workers need immediate recourse to a Help Desk service with effective telephone support and full escalation ability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Full Line of Servers
    Progent offers world-class expertise for Microsoft’s powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises help per minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

© 2002- 2017 Progent Corporation. All rights reserved.