Immediate Remote Troubleshooting for Philadelphia Networks
Urgent Remote Technical Support for Philadelphia NetworksFor companies in Philadelphia or anywhere in Pennsylvania, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to resolve most network issues quickly. This lowers direct costs because service calls require fewer billable minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits even more in incidental expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is particularly valuable in environments that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you actually get. Unlike typical online support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs somehow turn into big invoices. Progent's penchant for handling problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized technologies and proven processes that promote the highest level of effectiveness for remote consulting and repair for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to link to your company's network remotely without violating network security.

Progent's advanced customer support reporting system includes thorough records describing the support that Progent's customers have received. Progent's authorized consultants have access to the history of all help provided to every Progent client by every Progent consultant. This database of problems and fixes is structured as a quickly accessible support knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close partnerships with major technology companies such as Cisco and Microsoft open up other extensive technical databases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can find optimal resolutions in the least time.

Online technical services available from Progent to companies in Philadelphia and anywhere in the state of Pennsylvania include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a line of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the world's top corporations. ProSight managed services cover all critical aspects of information technology including email content filtering, security and compliance, disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight Systems Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so all potential problems can be resolved before they can disrupt your network Learn more details about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for companies who lack the resources to support an in-house Help Desk Call Center but who require fast access to an effective Help Desk with proficient telephone support plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a seamless supplement to your current Help Desk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for the most difficult network problems, or be ready in overflow instances when your other service providers are too busy.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your computer users in Philadelphia or anywhere in the state of Pennsylvania instant contact with a dependable support resource with years of background delivering telephone-based consulting and online troubleshooting for computer environments powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a significant driver of company success, and Progent's aim is to resolve rather than simply track technical issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers remote advanced engineering expertise and education in key application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for familiar Microsoft applications including CRM, MS Office Project, MS Office Word, and Office Excel. To read more on Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Philadelphia, or anywhere in the state of Pennsylvania, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your network support is proactive rather than reactive. By detecting possible problems before they expand into network outages, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft networks, or systems based on a variety of platforms.
How Your Philadelphia Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote help with Microsoft, Apple Mac, or Linux environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Philadelphia or anywhere in the state of Pennsylvania, Progent's phone-based network support engineers are ready to deliver effective and affordable system help whenever your organization needs it. Long experience delivering online technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your Philadelphia business relies on a local independent consultant or maintains a full time organization that can handle ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to resolve unexpected system emergencies or especially complicated integration projects.

Details of Progent's Remote Network Services for Philadelphia
Progent's online help, remote troubleshooting, system security consulting, and system administration services give businesses in Philadelphia or throughout the state of Pennsylvania the greatest leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of technical background, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Entire Range of Servers
    Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for services provided during normal working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Businesses who utilize trusted independent service providers or who employ internal support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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