Immediate Remote Technical Support for Philadelphia Computer Systems
Urgent Remote Support for Philadelphia NetworksFor businesses located in Philadelphia or anywhere in Pennsylvania, Progent provides online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISSP-accredited security engineers to handle high-level security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent leverage because they have the real-world background and are equipped with the sophisticated technology necessary to resolve most information system issues rapidly. Efficient support reduces immediate expenses since solutions use up fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by reducing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support expertise is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are billed only for the support that you receive. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from situations where quick fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized tools and field-proven methodologies that permit the highest level of effectiveness for online consulting and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to access your network without violating corporate security.

Progent's powerful technical support reporting system includes thorough documentation of all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance delivered to every Progent customer by any consultant. This archive of issues and resolutions is organized as a conveniently searchable internal database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with major vendors including Cisco and Microsoft make available additional extensive technical support databases and allow quick response from manufacturers' internal support staff with the result that Progent's remote service experts can determine optimal resolutions promptly.

Online support services provided by Progent to businesses in Philadelphia and throughout the state of Pennsylvania include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the resources to build and maintain an internal Call Center but who need fast access to a dependable Help Desk Call Center with professional telephone assistance plus the ability to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk Call Center or improving your current organization, identifying or modifying Call Center software products to handle the special demands of your corporation, or adding occasional phone support staff to reinforce your in-house Call Center resources to deal with demanding events such as software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center staff of experienced network consultants provides your customers in Philadelphia or anywhere in the state of Pennsylvania quick access to an effective technical support group with substantial background delivering phone support and online troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center perception as a crucial driver of business productivity, and Progent's aim is to solve and not just report network issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Group can supply online professional consulting support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Philadelphia, or anywhere in the state of Pennsylvania, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your IT support is proactive and automated. By uncovering possible problems before they grow into crashes, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that support a variety of platforms.
How Your Philadelphia Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Philadelphia or throughout the state of Pennsylvania, Progent's online computer support specialists are ready to provide expert and affordable IT support the instant your company needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix IT problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your Philadelphia organization has a local freelance consultant or maintains a full time organization that can deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to handle sudden system crises or especially tough integration problems.

Benefits of Progent's IT Support for Businesses in Philadelphia
Progent's online support services allow your Philadelphia organization to experience the benefits of timely, expert IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater business worth by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site support resources
    With most organizations in Philadelphia or anywhere in Pennsylvania, nearby network service providers, whether represented by freelance consultants or a full-time IT staff, can deal with the majority of technical problems. On the other hand, serious problems may spring up when local resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your usual service technicians. In these situations, Progent's online service specialists provide an easy, fast, and affordable way to augment your regular resources and to transfer useful information to improve your capability to deal with future issues in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller businesses often depend on independent freelance service providers. Although independent service people carry smaller overhead than larger support organizations and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of fallback personnel may require your company to wait for assistance during an IT crisis. As your business grows, network unavailability and problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service experts to make sure your network remains available.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses typically start with an information system implemented on a shoestring budget. Lacking a scalable framework, slap-dash repairs can get piled on top of a weak foundation. As a company grows, reliability and expandability problems can hinder the productivity of the organization. These badly built environments require proper assessment, smart long-term planning, and wide technical expertise to evolve to a network infrastructure that can offer the stable foundation to meet critical business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller organizations need advice and technical training to negotiate an ever more complicated maze of product options capable of promoting business growth and improving efficiency. They hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT expertise, fine tuned support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, at the front lines of IT support, performing a wide range of technical projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not just expert IT help, but also a consultant with proven approaches for using technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits by the minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during normal working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent has little competition. Businesses who utilize familiar freelance service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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