Immediate Online Troubleshooting for Philadelphia Networks
Urgent Phone Technical Support for Philadelphia NetworksFor businesses in Philadelphia or anywhere in the state of Pennsylvania, Progent provides remote support for networks based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to solve most information system problems rapidly. Efficient support lowers immediate expenses since service calls use up fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and related losses due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to many remote support companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from scenarios where quick fixes somehow end up as major tabs. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized tools and field-tested methodologies that permit the highest level of effectiveness for online help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to communicate with your company's network without violating corporate security.

Progent's proven customer support reporting system keeps detailed documentation describing the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of assistance delivered to each customer by every Progent consultant. This history of trouble tickets and repairs is stored as a readily retrievable support database that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to come up with the best solutions promptly.

Remote support available from Progent to companies in Philadelphia and throughout the state of Pennsylvania include:

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing rates for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering services include:
  • Help Desk Call Center Expertise
    Progent's Call Center service options for companies with networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are intended for businesses who lack the resources to build and maintain an in-house Call Center but who need quick response from an efficient Help Desk Call Center with proficient phone support plus the ability to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting support can guide you in creating an effective new Help Desk Call Center or improving your established one, selecting or modifying Help Desk software to address the particular demands of your business, or providing temporary online personnel to work with your in-house Call Center resources to deal with unusually busy events like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned network consultants gives your clients in Philadelphia or anywhere in the state of Pennsylvania instant contact with a large support resource with extensive experience offering telephone-based help and remote repair service for IT systems that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a significant driver of company productivity, and Progent's policy is to resolve rather than simply track network problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides online professional engineering expertise and training in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Word, and Office Excel. To find out more information concerning Progent's consulting, customization, and education services, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Network and Server Monitoring Services
    Progent can provide companies in Philadelphia, or anywhere in the state of Pennsylvania, online network and server monitoring services based on System Center Operations Manager (SCOM), configured by Progent to accommodate your environment so your network maintenance is proactive and automated. By uncovering possible issues before they evolve into full-scale emergencies, automated monitoring can head off inconvenient and expensive network failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows systems, or systems powered by multiple OS platforms.
How Your Philadelphia Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online support with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Philadelphia or anywhere in the state of Pennsylvania, Progent's phone-based network support engineers can provide professional and affordable IT help whenever your company requires it. Long experience offering remote tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Philadelphia business has a regular freelance consultant or maintains an in-house organization that can deal with common network problems, Progent’s Microsoft certified engineers can provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to solve unexpected network crises or particularly tough integration projects.

Benefits of Progent's IT Support for Businesses in Philadelphia
Progent's online support services enable your Philadelphia business to realize the benefits of immediate, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will acquire greater business value by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    With most offices in Philadelphia or anywhere in Pennsylvania, nearby computer support resources, whether made up of outside consultants or a full-time IT staff, can solve typical technical issues. However, major troubles may occur when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite support people. In these situations, Progent's online service professionals provide an easy, quick, and economical solution to augment your regular resources and to transfer useful information to improve your ability to resolve future issues locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on individual freelance consultants. While freelance consultants have smaller overhead than big service firms and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of backup personnel may require your company to go without assistance during an IT crisis. As your business grows, network downtime and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve service experts to insure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often begin with an IT system created on a shoestring budget. Without a strong framework, band-aid repairs often get piled on top of an unstable foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. These poorly built systems need proper analysis, intelligent strategic planning, and extensive IT expertise to evolve to a system architecture able to offer the stable foundation to handle current business requirements and facilitate future expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complex maze of product alternatives available for promoting business growth and improving productivity. These companies do not need a computer engineer who is trying to sell a specific vendor's products. IT support and product sales can lead to a scenario where the proposed solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Entire Range of Servers
    Progent offers world-class support for Microsoft’s powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help per minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be forced to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by every consultant to every customer. The practice of documenting and archiving service records results in more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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