Fast and Affordable Online Technical Support for Philadelphia Computer Networks
Immediate Online Consulting for Philadelphia SystemsFor organizations in Philadelphia or anywhere in the state of Pennsylvania, Progent provides online support for networks based on Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISA and CISM-certified security engineers to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage because they possess the practical experience and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. This lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support expertise is especially valuable in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you actually get. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing do away with scenarios where quick fixes somehow turn into large bills. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and proven processes that ensure the highest degree of efficiency for online engineering help and troubleshooting for information systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's Technical Response Center to connect to your company's network remotely without compromising system security.

Progent's proven technical support reporting system includes thorough records of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of assistance rendered to each Progent customer by every engineer. This database of problems and repairs is organized as a readily accessible internal database that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close partnerships with major technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and permit fast response from vendors' in-house product engineers so Progent's online service experts are able to come up with optimal solutions promptly.

Online support provided by Progent to businesses in Philadelphia and anywhere in the state of Pennsylvania include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's top corporations. The ProSight series of outsourced network management services addresses all key facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who don't have the resources to create an in-house Help Desk but who require quick response from a reliable Help Desk Call Center with proficient telephone assistance plus the expertise to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or improving your established one, selecting or modifying Call Center software to meet the particular requirements of your business, or adding occasional phone support personnel to reinforce your in-house Call Center team to handle unusually busy events like software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk staff of veteran network professionals gives your workers in Philadelphia or anywhere in the state of Pennsylvania immediate assistance from a reliable support group with years of background offering telephone-based support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a crucial contributor to business productivity, and Progent's aim is to solve instead of just document IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts staff provides remote advanced consulting support and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications including CRM, Microsoft Project, Office Word, and Microsoft Office Excel. To learn more on Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Philadelphia, or anywhere in the state of Pennsylvania, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so that your computer maintenance is proactive and automated. By spotting potential issues before they evolve into crashes, automated monitoring can avoid inconvenient and costly service failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Windows systems, or systems based on a mix of operating systems.
How Your Philadelphia Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote expertise with Windows, Mac OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Philadelphia or throughout the state of Pennsylvania, Progent's online network support specialists can deliver professional and affordable system help whenever your company requires it. More than a decade of providing remote tech support has led to Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Philadelphia office relies on a regular independent consultant or employs an in-house organization that can handle typical computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to solve unexpected system emergencies or particularly complex integration projects.

Features of Progent's Remote Computer Services for Philadelphia
Progent's online help, remote troubleshooting, network security expertise, and system administration services offer businesses in Philadelphia or anywhere in the state of Pennsylvania unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk Call Center services and system administration, Progent's experts can provide your company world class network support while allowing you to avoid the expense and hassle of maintaining a large internal IT staff. Key features of Progent's online help services include:

  • Fast Phone Access to Microsoft Qualified Professionals
    Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Philadelphia and is also ideal for customers in geographic areas of Pennsylvania that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a wide range of Microsoft support utilities, technical databases, and continuing training.

  • Per Minute Billing to Reduce Costs
    Progent provides remote help on a by-the-minute billing plan, so you are charged only for the support you receive. Progent has no minimum charge for phone support and imposes no ongoing retainer for services delivered during regular working hours. This protects you from facing big bills for quick fixes.

  • Availability of Cisco Network Infrastructure Professionals
    As a Registered Partner for Cisco, Progent can provide the services of authorized professionals who have expertise in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Specialists Consulting
    Progent's basic support offerings include technology integration, MS Exchange expertise, network security planning, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting expertise in specific business applications. Support offered by the Application Experts staff covers:
    Microsoft Dynamics GP Support and Customization
    Microsoft Project and Project Online Training
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    SQL Server 2016 Software Design and Microsoft SQL Server 2014 Software Programming and Debugging
    Oracle Management Support and Application Programming
    MySQL DBA Services and Software Development
    Mac Integration
    Amazon Marketplace Web Service Programming and Debugging

    By providing a full service centralized resource for network generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough IT solutions that address the unique requirements of your company.

  • State of the Art Remote Connectivity Tools
    Protected online connectivity allows Progent's service experts to see exactly what your customers see. This makes it easier to find fast fixes to issues that could otherwise demand an expensive onsite service call. Cutting-edge remote access software and experienced engineers combine to allow Progent to repair most network problems quickly and affordably. Progent is a pioneer in online support and remote network analysis.

  • Compatibility with Mainstream VPN Gateways
    Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

  • 24x7 Service for High Network Uptime
    For businesses with mission-critical applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high system uptime.

  • Help Desk Services
    Progent's Help Desk support services are designed specifically for budget-conscious companies whose clients need immediate recourse to a Help Desk service with expert phone support and full escalation ability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, depth of technical background, fine tuned support tools, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the forefront of IT support, executing a wide variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT skills, but also a support engineer with proven approaches for applying computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to each client. The practice of detailing and archiving service activity allows more effective support and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.















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