Fast Online Help for Philadelphia Computer Systems
Fast Phone Help for Philadelphia NetworksFor organizations in Philadelphia or anywhere in Pennsylvania, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage because they possess the practical experience and are equipped with the advanced technology required to resolve the majority of network issues rapidly. Efficient support reduces direct costs since service calls require minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to typical online service companies, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate scenarios where fast solutions somehow turn into big tabs. Progent's penchant for handling problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of customized technologies and field-proven processes which ensure the highest level of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's online support team to link to your environment without violating system security.

Progent's proven technical support database application maintains detailed documentation of the service that Progent's clients have received. Progent's team engineers have access to the details of services rendered to every customer by every Progent consultant. This history of issues and solutions is organized as an easily exploitable support knowledge base that enables Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can find optimal solutions promptly.

Remote technical services offered by Progent to clients in Philadelphia and anywhere in the state of Pennsylvania include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's top enterprises. The ProSight line of outsourced network management services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to block or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center programs for businesses with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who don't have the money or time to support an internal Call Center but who want quick response from a dependable Help Desk with professional telephone support as well as the expertise to escalate complex tasks to advanced consultants.

    Progent's Call Center consulting expertise can guide you in building an efficient new Call Center or revamping your established organization, selecting or enhancing Help Desk software products to address the unique demands of your business, or providing temporary online staff to reinforce your internal Call Center team to deal with demanding situations like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of experienced network professionals gives your workers in Philadelphia or anywhere in the state of Pennsylvania rapid contact with a large support resource with substantial experience delivering telephone-based support and online diagnostics for IT systems that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a solid driver of business performance, and Progent's aim is to resolve and not merely report technical problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced consulting support and training in specific business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, MS Word, and Excel. For more concerning Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Philadelphia, or anywhere in the state of Pennsylvania, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive and automated. By anticipating possible issues before they cause full-scale emergencies, remote monitoring can head off stressful and costly information system breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac environments, Windows networks, or environments powered by a combination of operating systems.
How Your Philadelphia Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote expertise with Windows, Mac OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Philadelphia or anywhere in the state of Pennsylvania, Progent's phone-based network support engineers can deliver professional and economical system support the instant your organization has to have it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to solve IT problems rapidly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Philadelphia office has a local independent support technician or maintains an in-house IT staff that can deal with common network problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to solve unexpected network crises or particularly complex integration problems.

Advantages of Progent's Network Help for Businesses in Philadelphia
Progent's online IT consulting services enable your Philadelphia organization to experience the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic worth by being increasingly available, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    For most organizations in Philadelphia and throughout Pennsylvania, nearby computer service resources, whether represented by outside consultants or a full-time maintenance staff, can take care of the majority of technical problems. On the other hand, serious problems may occur when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's online support specialists give you a convenient, quick, and economical solution to supplement your local resources and to transfer useful knowledge to increase your ability to deal with downstream problems locally.

  • Less Dependence on Individual Service Providers
    For network support, smaller organizations commonly depend on independent freelance service providers. While independent consultants have less overhead than larger consulting companies and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the absence of reserve personnel may force your company to go without assistance during an IT crisis. As your business expands, network downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to insure your network stays available.

  • Create a Solid Basis for Seamless Expansion
    Companies typically start with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get piled onto an unstable foundation. As a network grows, stability and expandability problems can impede the success of the business. Such poorly designed systems need proper assessment, smart strategic planning, and wide technical knowledge to upgrade to a network infrastructure that can provide the solid foundation to meet critical business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Product Sellers
    Smaller companies need guidance and technical education to negotiate an increasingly complicated array of technology alternatives available for accelerating business success and enhancing productivity. These companies hardly need a computer consultant who is trying to sell a certain vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product rather than the true needs of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical experience, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, at the front lines of network support, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This ensures that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has little competition. Companies who utilize trusted freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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