Remote Computer Support Services for

Even if your Philadelphia company has a regular independent consultant or maintains an in-house IT staff that can deal with typical computer problems, Progent’s Microsoft certified consultants provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to solve unexpected network emergencies or particularly complex integration projects.

Details of Progent's Remote Computer Services for Philadelphia
Progent's online support, remote repair, system security consulting, and system management services give small offices in Philadelphia or throughout the state of Pennsylvania unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's experts can deliver your small business world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

• Immediate Phone Contact with Microsoft Certified Professionals
  Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to small companies in Philadelphia and is also ideal for customers in more remote regions of Pennsylvania that lack technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and on-going education.

• Per Minute Rates to Reduce Expenses
  Progent provides online help on a by-the-minute billing plan, so you are billed only for the services you use. Progent requires no minimum fee for online service and imposes no monthly retainer. This protects you from paying big invoices for simple fixes.

• Access to Cisco Certified Network Architecture Specialists
  As a Certified Partner for Cisco, Progent offers access to on-staff professionals who have skill in designing, implementing, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.

• Application Specialists Team
  Progent's basic consulting offerings include technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting support for critical business applications. Support available from the Application Experts Group covers:
  • Great Plains Software Consulting and Customization
  • Microsoft Dynamics CRM Consulting
  • Microsoft Office Project Support
  • MS Excel Consulting
  • MS Office Expertise
  • Crystal Reports, MS Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Integration
  • Mac Consulting
  By providing a convenient centralized resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive IT solutions that address the unique requirements of your company.

• Advanced Remote Access Software
  Secure remote access permits Progent's support experts to observe exactly what your users see. This makes it easier to produce quick solutions to problems that could otherwise require a costly onsite visit. Cutting-edge remote access tools and experienced technicians combine to enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.

• Compatibility with Leading VPN Gateways
  Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.

• 24-hour Service for High Network Availability
  For small companies with mission-critical applications, Progent can provide round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help ensure high system availability.

• Help Desk Services
  Progent's Help Desk support programs are intended especially for budget-constrained small businesses whose workers need instant access to a Help Desk service with expert telephone support and complete escalation ability.

Benefits of Progent's Network Help for Small Offices in Philadelphia
Progent's online IT consulting services allow your City# small business to realize the benefits of immediate, world-class IT support without the expense of maintaining a full-time IT staff. Your information system will acquire greater business worth by being increasingly reliable, productive, and protected. Advantages to your company include:

• Seamless virtual expansion of your on-site support resources
  With most small businesses in Philadelphia and throughout Pennsylvania, nearby computer service resources, whether consisting of freelance consultants or a full-time IT staff, can deal with the majority of network problems. On the other hand, IT crises may spring up when your regular resources are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your local support personnel. In these instances, Progent's online service experts give you a convenient, quick, and affordable way to augment your regular resources and to transfer valuable knowledge to increase your capability to handle future issues in-house.

• Reduced Dependence on Freelance Service Providers
  For IT maintenance, small organizations often rely on individual freelance service providers. While independent consultants have less overhead than big support firms and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the absence of backup help may force your company to wait for help during an IT crisis. As your small business expands, network unavailability and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup support expertise to make sure your IT system stays available.

• Create a Scalable Foundation for Smooth Expansion
  Small organizations often begin with an information system created on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes often get thrown onto a weak foundation. As a company grows, reliability and scalability problems can impede the success of the business. These poorly designed environments need careful assessment, smart strategic planning, and extensive IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet critical business demands and simplify future expansion.

• Work with Problem Solvers Instead of Technology Resellers
  Small businesses need advice and technical training to negotiate an increasingly complex array of product options capable of promoting business success and improving productivity. They hardly need a network consultant who is attempting to earn a commission on a specific vendor's products. IT support and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match technical expertise with the real needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of technical experience, refined support tools, and familiarity with corporate IT enable small offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over=stretched in-house resources.

Progent adds value by providing:

• Certified Expertise in Microsoft's Full Line of Servers
  Progent can provide world-class support for Microsoft’s popular server platforms with services such as Windows Server 2003 integration, Microsoft Windows Server 2000 upgrades, Windows NT Server legacy support, Exchange Server 2003 integration, Exchange Server 5.5 and Microsoft Exchange Server 2000 moves, and SQL Server integration.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, in the trenches of IT support, performing a broad variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This means that you get not only expert technical skills, but also a consultant with proven approaches for using technical knowledge to solve actual network problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for remote support and on-site help by the minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity eliminates big invoices for quick repairs so you will not be forced to allow minor problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to every client. The practice of detailing and archiving service activity allows more efficient support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

• 24x7 Network Monitoring with Microsoft MOM
  Progent is one of the few consulting companies to offer 24x7 remote tracking services based on Microsoft Operations Manager. MOM allows your network maintenance to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly service losses.

How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, go to Immediate Emergency Support.