Consulting and Technical Support Services for RIM BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless smartphones from Research in Motion are among the most popular products for maintaining location-independent connectivity to email, scheduling, web-based programs, and other critical business information. As the complexity of small business networks has expanded, and as the demand for enterprise-class protection, dependability, and disaster recovery has become the norm for companies regardless of size, effective deployment and maintenance of BlackBerry solutions has grown more difficult. To handle issues like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small organizations frequently resort to outside consulting professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry environments economically and effectively, doing away with the need for an internal BlackBerry solutions expert and reducing the cost and hassle of maintaining mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of experience, coupled with Progent's efficient remote service delivery model, gives small companies a budget-friendly alternative for incorporating BlackBerry technology productively into their business information system.

Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and email infrastructure operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, configure streamlined administration utilities to enable you to track and support BlackBerry smartphones across your company, recommend security policies that make sense for your business, customize mobile software, and ensure that your network architecture is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored rapidly and thoroughly.

Consulting and Technical Help for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for administering large groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool allows Microsoft Exchange Server, IBM Lotus Domino, or Groupwise clients to transmit and receive emails that are encrypted in transit to provide maximum security. BlackBerry BES Server also streamlines a broad selection of key management tasks that span from smartphone deployment and updates to mobile security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-certified consultants can show you how to use BlackBerry BES Server to do basic tasks like:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Update BlackBerry device software wirelessly
  • Manage client settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified engineers can also assist you to utilize BlackBerry Enterprise Server to implement key tasks not available with the entry-level BES Server Express. These tasks include:

  • Install and manage BES Server's fault-tolerant architecture using virtual servers
  • Deploy BlackBerry devices remotely
  • Set custom management roles
  • Monitor and report on the integrity of your BlackBerry system

Progent's Online BlackBerry-Qualified Technical Support is Fast and Affordable
For businesses in Phoenix, Arizona who require quick and affordable help from a certified RIM BlackBerry support professional, Progent provides efficient remote help from a veteran support staff who have delivered IT solutions to companies in every state in the country. (Refer to Progent's customer testimonials.)

Online consulting services avoids travel expense and enables specialists to fix technical issues rapidly, so you reduce lost productivity. Progent's BlackBerry consultants have earned accreditations in the entire range of BlackBerry solutions and can provide expert support in fields including fixing synchronization problems, deploying BlackBerry BES Server, and creating a protected, fault-tolerant system infrastructure for BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry engineer has expertise in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and remove BlackBerry device clients on Exchange and Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, install push and pull access control lists, control Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, troubleshoot, and produce documentation for a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology needs analysis, solution architecture, installation planning and execution, performance optimization, design of a high-availability environment, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to create a mobile wireless solution that meets your information technology budget and supports your business plans. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration model and hardware products match your needs, and evaluate your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about alternatives for software versions, processors and storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can assist you to choose and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-qualified security engineers to run company-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Qualified Professional
If you wish to ask Progent about consulting assistance for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.
















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