Enterprise-class Remote Consulting and Support Services for BlackBerry Technology
BlackBerry Remote Configuration HelpSecure and dependable connectivity from mobile phones to email platforms like Microsoft Exchange Server, Lotus Domino, or Novell GroupWise has become a necessity for businesses of any type who wish to maximize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are among the premiere solutions for enabling and managing mobile connectivity. However, maintaining efficient BlackBerry environments has become challenging because of the sophisticated mechanisms that exist to fulfill the demand for enterprise-class security and non-stop operation. Progent's BlackBerry certified consultants are experienced at providing remote consulting expertise for BlackBerry environments, reducing support expenses and taking care of issues faster than is feasible via conventional on-site consulting.

Progent has a large group of remote consultants certified to maintain IT system that incorporate technology from all major suppliers. (Refer to industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist your company to resolve complex issues with your network environment. Progent's Apple certified specialists can help you to interface Macintosh computers with your mobile communications environment and can provide expertise with Apple iPhone and iPad integration. Progent's Linux consultants can provide help for managing application servers powered by various versions of Linux including RedHat, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo. This range of practice areas permits Progent to offer a convenient solution for any consulting assistance needed in multi-platform environments and avoids the finger-pointing that small organization often confront when trying to find technical support.

Progent's IT security consultants have been awarded prestigious security certifications such as GIAC and Information System Security Architecture Professional. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include two low-cost security inventory scanning service bundles that enable small companies to get an objective network security evaluation from a Progent security engineer to uncover potential weaknesses in the security posture you expose on both sides of your security perimeter.

Integration Services for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and support of RIM BlackBerry wireless handsets, offering a single platform for handling critical jobs such as smartphone installation, upgrades, and deactivation and also offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server supports transparent communication between Exchange Server, Groupwise, or Lotus Domino messaging servers and BlackBerry smartphones and supports remote synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry Enterprise Server offers a wealth of data protection capabilities starting with automatic encryption of messages sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great flexibility in selecting degrees of protection to meet the specific needs of your mobile environment. Progent's BlackBerry certified engineers can assist you to choose powerful security features and activate them wirelessly. Samples of these over-the-air configurable security settings include:

  • Disable a smartphone
  • Erase information from a lost or stolen BlackBerry device
  • Lock out Bluetooth
  • Enable internal defenses against malicious attacks

BlackBerry BES Server also offers flexibility in determining mechanisms to prevent users from loading or executing unsecure or unauthorized software. Progent can help you to select protective techniques such as:

  • Specify precisely which applications are allowed on the device
  • Block third-party software from using non-volatile memory on the BlackBerry smartphone
  • Select which functions external programs can use on the device
  • Restrict the types of connections external software running on the BlackBerry smartphone can initialize
  • Block all third-party software from being loaded or executed on the BlackBerry device

Expert RIM BlackBerry Consulting Services Offered Online from Progent
Progent's certified RIM BlackBerry engineers are available by phone to deliver expert assistance to businesses in the Phoenix region or anywhere in the state of Arizona. Progent's experienced remote consulting experts have helped IT organizations resolve computer issues and cut IT service expenses in each state in the country and established a large following of loyal customers. (See Progent's customer testimonials.)

Progent offers online help for a wide array of technologies related to RIM BlackBerry software and devices including wireless synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Major BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and produce documentation for a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and technology requirements assessment, system architecture, deployment strategy and implementation, performance optimization, configuration of a high-availability architecture, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to design a wireless environment that meets your IT budget and aligns with your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to support a BlackBerry Enterprise Server, help your organization to determine which management approach and physical components meet your needs, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning options for software versions, processors and mass storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help your company to select and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security specialists to perform company-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry-certified engineer has support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, create, update, and assign WLAN and VPN configuration sets, implement SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Help from a BlackBerry-Certified Consultant
In order to ask Progent about engineering help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.

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