World-class Remote Consulting and Support Services for BlackBerry Environments
RIM BlackBerry Online Configuration AssistanceSafe and dependable access from mobile phones to email systems like Exchange Server, Domino, or Novell GroupWise has become a strategic requirement for companies of any size who wish to maximize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server are among the premiere technologies for enabling and managing wireless connectivity. However, supporting productive BlackBerry systems is increasingly challenging because of the sophisticated mechanisms available to meet the requirement for world-class protection and fault tolerance. Progent's BlackBerry certified engineers are experienced at delivering remote consulting services for BlackBerry environments, reducing support costs and resolving issues faster than is feasible via traditional on-site consulting.

Progent maintains a seasoned team of remote engineers certified to support IT system that include products from all major vendors. (See industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can help you to manage challenging issues with your infrastructure. Progent's Apple qualified experts can help you to interface Macs with your wireless connectivity environment and can provide support with Apple iPhone integration and management. Progent's Linux engineers can offer help in managing application servers powered by various distributions of Linux including RedHat Linux, SUSE, Debian-GNU, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora Linux, and Gentoo Linux. This breadth of support skills allows Progent to act as a one-stop source for all consulting support required in multi-vendor environments and avoids the finger-pointing that small businesses often encounter when looking for technical support.

Progent's IT security engineers have been awarded prestigious security credentials including GIAC and ISSAP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include two low-cost security penetration testing service packages that allow small companies to get an objective network security evaluation from a Progent security consultant to uncover possible weaknesses in the security posture you expose inside and outside your security perimeter.

Consulting Help for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and maintenance of BlackBerry devices, providing a centralized platform for controlling critical jobs like smartphone deployment, updates, and deactivation and offering a solid infrastructure for data protection and high availability. BlackBerry BES Server delivers seamless communication between Microsoft Exchange Server, Groupwise, or Lotus Domino messaging platforms and BlackBerry users and supports remote synchronization.

BlackBerry BES Server Integration Support

BES Server provides a variety of security capabilities beginning with advanced encryption of information sent between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent versatility in adjusting levels of protection to meet the special requirements of your environment. Progent's BlackBerry certified engineers can help your company to select powerful security functions and activate them remotely. Samples of these over-the-air selectable security settings include:

  • Disable a BlackBerry smartphone
  • Wipe data from a lost BlackBerry device
  • Disable Bluetooth functionality
  • Enable internal defenses against malicious attacks

BlackBerry BES Server also provides flexibility in determining how to prevent BlackBerry users from loading or running unsafe or unauthorized code. Progent can help you to select blocking processes like:

  • List exactly which applications are permitted on the device
  • Prevent external software from allocating persistent storage on the BlackBerry smartphone
  • Select what resources external software can access on the BlackBerry device
  • Limit the types of access third-party software running on the smartphone can initialize
  • Prevent all third-party software from being loaded or executed on the device

Expert BlackBerry Consulting Support Services Offered Remotely from Progent
Progent's authorized BlackBerry engineers are available by phone to provide prompt assistance to businesses in the Phoenix region or throughout the state of Arizona. Progent's experienced online consulting experts have helped IT organizations solve network problems and cut support expenses in each state in the United States and built a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent offers remote help for a wide selection of issues associated with BlackBerry software and devices including wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving mobile security. Important RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, repair, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs assessment, system design, deployment planning and implementation, performance optimization, design of a high-availability environment, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational goals and to create a mobile wireless system that meets your information technology budget and supports your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to support a BlackBerry BES Server, assist your organization to determine which administration approach and hardware products meet your requirements, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning alternatives for software editions, processors and mass storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry consultant can assist you to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-qualified security engineers to run network-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install access control lists, control Microsoft Exchange data flow, create, edit, and assign WLAN and VPN configurations, implement SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Help from a BlackBerry-Qualified Consultant
To contact Progent about technical assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.

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