Consulting and Technical Support Services for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry mobile smartphones were once among the most popular solutions for achieving location-independent connectivity to email, calendars, web programs, and other critical business data. Progent offers Phoenix, Arizona companies the expertise of BlackBerry-qualified professionals who can help companies to maintain their BlackBerry deployments or transition smoothly to a more popular smartphone platform.

As the complexity of small business IT technology has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for companies of any size, effective deployment and maintenance of BlackBerry solutions has grown more difficult. To handle areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and shared databases, small businesses often turn to outside support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to plan, administer, and repair BlackBerry-based solutions affordably and effectively, doing away with the need for an internal BlackBerry technology expert and reducing the expense and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's proven online service delivery capabilities, gives small companies a budget-friendly alternative for incorporating RIM BlackBerry technology seamlessly into their information system.

Progent's engineers can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and messaging systems function efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft technology, configure streamlined administration tools to help you monitor and support BlackBerry smartphones throughout your business, recommend security policies that are right for your business, customize mobile software, and ensure that your IT network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your regular backup processes in order that it can be restored rapidly and safely.

Integration Expertise for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated software allows Exchange, Lotus Domino, or Novell GroupWise clients to transmit and receive messages that are encrypted in wireless transit to ensure optimum security. BlackBerry Enterprise Server also simplifies a wide variety of vital administrative jobs ranging from BlackBerry setup and updates to wireless security and fault tolerance.

RIM BlackBerry BES Server Integration Assistance

Progent's BlackBerry-certified engineers can assist you to utilize RIM BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Control user and group configurations with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified engineers can also assist your company to use BlackBerry BES Server to perform important tasks not supported by the entry-level BlackBerry BES Server Express. These procedures include:

  • Set up and manage BlackBerry's fault-tolerant infrastructure using VMware
  • Install BlackBerry smartphones remotely
  • Set custom administration roles
  • Automatically track and analyze the health of your BlackBerry solution

How Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization issues to architecting mobile workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, configuring over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also help you to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry BES environment and assist your company to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Exchange and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and support storage groups, apply permissions, install the MDS and Instant Messaging, install access control lists, control Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and network requirements assessment, system architecture, deployment strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to create a mobile wireless environment that meets your IT budget and supports your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which administration model and equipment match your requirements, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices about options for software versions, processors and storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry consultant can assist your company to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to perform company-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Support from a BlackBerry-Certified Professional
To get in touch with Progent about technical assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.
















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