Remote Computer Consulting for Phoenix Small Business IT Networks
For small organizations and new businesses in Phoenix or throughout the state of Arizona, Progent's online computer support specialists are ready to deliver effective and affordable system help whenever your organization requires it. More than 10 years of delivering remote tech support has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve network problems quickly while eliminating the expense and lost productivity associated with on-site service calls.
Even if your Phoenix company relies on a regular freelance consultant or employs a full time organization that can handle the majority of computer problems, Progent’s Microsoft and Cisco certified engineers provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the expertise to handle unexpected system emergencies or particularly tough integration problems.
Details of Progent's Online Computer Services for Phoenix
Progent's online support, Internet-based repair, network security expertise, and network management services offer small businesses in Phoenix or throughout the state of Arizona unparalleled leverage for your IT investment. Whether you need occasional phone help and remote network repair or ongoing Help Desk Call Center services and network administration, Progent's experts can deliver your small business world class IT support while permitting you to avoid the expense and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support services include:
Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to small businesses in Phoenix and is also ideal for customers in more remote regions of Arizona that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and on-going education.
By the Minute Billing to Minimize Costs
Progent offers online support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for online support and asks for no periodic subscription fee. This protects you from paying big invoices for quick fixes.
Access to Cisco Network Architecture Experts
As a Certified Partner for Cisco, Progent offers access to on-staff specialists who have skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for local and remote networking.
Application Specialists Consulting
Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, corporate security design, and Help Desk Call Center support. Progent's Experts group offers world-class consulting support for critical business applications. Support available from the Application Experts staff covers:
By providing a full service one-stop source for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive IT solutions that fit the unique requirements of your company.
Sophisticated Online Access Tools
Protected remote access allows Progent's service professionals to see exactly what your users see. This makes it easier to produce fast fixes to problems that could otherwise require an expensive personal service call. State-of-the-art remote access tools and experienced technicians together allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online support and automated system tracking.
Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
24x7 Service for High System Availability
For small businesses with line-of-business applications, Progent can provide round-the-clock online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum system availability.
Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-constrained small organizations whose clients require instant access to a Help Desk service with effective phone support and full escalation capability.
Benefits of Progent's IT Support for Small Offices in Phoenix
Progent's remote network troubleshooting services enable your City# small company to have the benefits of on-call, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic value by becoming more reliable, productive, and protected. Benefits to your business include:
Convenient remote expansion of your on-site IT resources
With most small offices in Phoenix or anywhere in Arizona, local network service resources, whether made up of freelance consultants or an in-house maintenance staff, can take care of typical technical issues. On the other hand, major troubles might spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call service experts provide a convenient, quick, and budget-friendly way to supplement your local resources and to convey valuable knowledge to improve your ability to deal with future problems locally.
Reduced Dependence on Freelance Consultants
For network maintenance, small offices often depend on independent freelance service providers. While independent consultants have less internal costs than larger consulting firms and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of backup personnel may force your business to wait for assistance during an IT crisis. As your small business expands, system unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve service experts to insure your network is always available.
Build a Solid Foundation for Seamless Growth
Small companies typically begin with an IT system implemented on a modest budget. Without a proper framework, slap-dash fixes often get piled onto an unstable foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. Such poorly built environments require proper assessment, intelligent strategic planning, and wide IT expertise to evolve to a network architecture that can offer the solid foundation to handle current business demands and facilitate downstream growth.
Work with Solution Providers Rather Than Product Vendors
Small companies require guidance and technical training to negotiate an increasingly complex array of product options capable of promoting business success and enhancing productivity. They do not need a computer consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed
solution is designed around a predetermined technology rather than the true needs of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align technical expertise with the real needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of technical experience, fine tuned support software, and understanding of corporate IT allow small companies to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over=stretched internal resources.
Best Practices
Progent’s team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the front lines of network service, executing a broad range of IT tasks for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not only world-class IT help, but also a support engineer with proven methods for using computer knowledge to resolve actual network problems quickly.
Value Pricing
Progent's pricing model is to charge for remote support and in-person visits per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be tempted to allow simple problems to stay unaddressed.
Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to each customer. The practice of detailing and archiving service activity allows more effective support and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who won’t release the keys to the kingdom.
Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Businesses who work with familiar freelance service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. MOM causes your computer support to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT help, visit Immediate Urgent Support.
Progent’s certified Cisco network security consulting professionals offer expert PIX Firewall and ASA Firewall consulting services including infrastructure design, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from compact, easy-to-install desktop devices for small and home businesses to scalable enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls offer advanced security, performance, and excellent reliability for network environments of any size. PIX and ASA Firewalls are based on a hardened, purpose-built operating system,eliminating possible OS-specific security holes. PIX firewalls offer a variety of integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote access IPSec VPN connectivity, intelligent networking services, and comprehensive administrative solutions. Cisco's ASA 5500 Series of Firewalls utilize engineering developed for security appliances from Cisco's PIX 500 Series. Progent’s IT security consultants can help you select and deploy any PIX or ASA security appliances including the the Cisco PIX 506E, the PIX 525 Firewall, and the ASA 5550 Firewall.
Nagios and MRTG are powerful, license-free monitoring tools that operate under the Linux OS and can be used to monitor UNIX environments, Windows networks, or multi-platform networks in which the Linux OS and MS Windows run side by side. The Nagios monitor lets system support engineers to track network services such as POP3, HTTP, SSH, and PING. Multi Router Traffic Grapher permits you to track the traffic through SNMP-enabled network devices such as servers, routers, and switches. Progent's system monitoring experts can help you use both these utilities to streamline and repair your computer network.
Progent's Microsoft-certified experts have 18 years of experience providing e-mail, electronic messaging and email/telephony combination solutions for Northern California businesses. Progent offers economical Microsoft Exchange 2003 Server support services to strengthen email security and virus protection, provide high availability email, and facilitate remote and wireless email access. Progent’s Microsoft Exchange help and support offerings can assist you in designing and deploying a Microsoft Exchange update or a migration from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2003 or Exchange Server 2000. Progent also provides Windows XP and Vista desktop email consulting for Exchange and Outlook and can show you how to set up Outlook 2003, Microsoft Outlook 2000, Outlook XP, and Outlook Web Access (OWA). For email virus protection and spam filtering, Progent supports Postini spam filtering and Trend Micro software. Progent is also an authorized Postini Managed Service Provider (Postini MSP). As a Postini aggregator, Progent is able to help small companies take advantage of Postini’s enterprise-class spam filter solutions.
Progent provides several basic kinds of Helpdesk support including Microsoft Call Center Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of certified Microsoft professionals gives your customers easy access to a reliable technical resource with years of experience providing phone support and remote access troubleshooting for IT systems based on Microsoft technology. Progent's focus is on giving the support Help Desk a positive image as a solid contributor to business performance. Progent's goal is to fix and not merely record problems.
SQL Server 2005 delivers indispensable, familiar tools to computer experts and network users, reducing the complexity of designing, integrating, administering, and using company information and analytical applications in environments ranging from mobile devices to corporate data systems. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and wide knowledge in designing and building information-based, comprehensive business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Progent's Linux support experts offer small businesses and software developers support for managing and supporting Linux systems that operate with Microsoft-based technology. Progent offers your business contact with Linux experts, consulting professionals qualified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience provides you with an easy single source to help you build and manage a protected and reliable mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux derivatives including RedHat, SUSE, Mandrake, Debian-GNU, and Slackware.
Progent’s IT outsourcing support offerings for small businesses include planning 2003 Server, Microsoft .NET Server, and Microsoft BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and in-person repair, fixing stubborn IT issues, and creating a comprehensive security plan. Progent can help you maximize system availability and performance via non-stop configuration, resilient network topology, and proactive network monitoring. Progent also offers special project assistance for large-scale migrations and can help with requirements assessment, product identification, BOM production, vendor selection, purchasing coordination, and professional documentation. Progent’s computer outsourcing help also includes education for office productivity software such as Office XP.
Speakeasy is a national provider of high-speed data Voice over IP services. Speakeasy offers a diverse selection of data services such as Speakeasy DSL, IDSL, T1, and Dedicated Line services. In addition, Speakeasy Hosted provides Voice over IP PBX solutions. Progent has an agency agreement with Speakeasy and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to help you incorporate Speakeasy broadband services to build an enterprise-class, integrated communications infrastructure on a down-to-earth budget.
As the global leader in IP networking, Cisco Systems offers the most complete range of products for enabling Internet Service Providers to deliver highly secure, flexible, value-added voice, video, and data services. Progent's Cisco-certified network consultants have extensive background addressing the special needs of Internet Service Providers by assisting ISPs to design, implement, and support high-availability, extensible network environments suitable for shared public networks.
Progent's Microsoft qualified professionals offer world-class support for major deployments of Microsoft Exchange 2007. Progent's consultants can show you how to prepare for multi-location Exchange Server rollouts or updates and can provide local technicians to assist large companies with installations of Exchange Server 2007 in the San Francisco Bay Area or any region covered by Progent's consultants.
Progent's Microsoft-certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with multiple sites, mobile users, and mission-critical web applications. Progent's ISA Firewall consultants can assist your small business in planning and implementing an installation of ISA 2000 Server or ISA 2004 Server that supports your information protection requirements without overly limiting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.
