Fast and Affordable Online Technical Support for Phoenix Information Networks
Immediate Remote Help for Phoenix SystemsFor companies in Phoenix or anywhere in Arizona, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology required to solve most information system issues rapidly. Efficient support reduces immediate expenses because service calls require fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and associated costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for remote help is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick fixes manage to end up as major bills. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and proven methodologies which ensure the maximum level of efficiency for online help and troubleshooting for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to communicate with your company's computer system remotely without compromising network security.

Progent's powerful technical support reporting application maintains comprehensive records describing all service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of all help delivered to every customer by every Progent engineer. This history of problems and solutions is stored as a readily searchable internal knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and formal partnerships with important vendors including Cisco and Microsoft open up additional extensive technical support databases and allow fast response from vendors' internal support staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions promptly.

Online technical services offered by Progent to companies in Phoenix and anywhere in the state of Arizona include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's top corporations. ProSight managed services cover all critical aspects of modern networking including email content filtering, security, disaster recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of critical computers that drive your business network. When ProSight Systems Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology enables customers to complete major projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are intended for organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who want quick communication with an efficient Help Desk with proficient phone assistance as well as the ability to escalate complex tasks to high-level consultants.

    Progent's Help Desk consulting support can assist you in building an efficient new Help Desk Call Center or improving your established one, evaluating or enhancing Help Desk software products to address the special demands of your corporation, or adding occasional online personnel to supplement your existing Call Center group during demanding scenarios such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned network professionals gives your customers in Phoenix or anywhere in the state of Arizona rapid contact with a large support resource with years of background providing phone consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to earn the Help Desk perception as a crucial enabler of company success, and Progent's target is to resolve rather than merely report technical issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team provides online advanced consulting expertise and training in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To read additional information on Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Phoenix, or anywhere in the state of Arizona, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so your network support is proactive and automated. By uncovering possible issues before they grow into downtime, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows networks, or environments based on a mix of operating systems.
How Your Phoenix Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote support with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Phoenix or throughout the state of Arizona, Progent's online computer support engineers can provide effective and cost-effective IT help the moment your organization needs it. More than a decade of offering online tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair network problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Phoenix office has a regular freelance support technician or maintains a full time IT staff that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to deal with unexpected system emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Offices in Phoenix
Progent's online support services allow your Phoenix business to have the advantages of timely, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will acquire added strategic value by becoming more reliable, productive, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site IT resources
    For most offices in Phoenix or anywhere in Arizona, nearby computer support resources, whether represented by freelance consultants or a full-time IT staff, can solve the majority of network issues. However, major troubles can spring up when local support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support people. In these instances, Progent's online service experts give you a convenient, fast, and budget-friendly solution to augment your regular resources and to transfer valuable knowledge to increase your capability to resolve future issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller businesses commonly rely on independent freelance service providers. Although freelance consultants carry less internal costs than big service companies and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the absence of backup help may force your company to go without help during an emergency. As your business grows, system unavailability and problems with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of backup service expertise to insure your network stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Businesses often start with an information architecture implemented on a modest budget. Without a robust infrastructure, band-aid fixes often get piled onto an unstable foundation. As a network grows, reliability and expandability problems can hinder the success of the organization. These poorly built environments need careful analysis, smart strategic planning, and broad-based technical expertise to evolve to a network infrastructure that can deliver the solid foundation to meet critical business requirements and facilitate future expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller offices require advice and technical training to navigate through an increasingly complex array of product options capable of promoting business growth and improving productivity. They hardly need a network consultant who is attempting to resell a certain vendor's products. Network support and product sales can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align technical expertise with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of IT experience, refined remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, at the forefront of IT service, executing a wide variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This ensures that you get not just expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services delivered during regular business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Companies who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

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