Fast and Affordable Online Technical Support for Phoenix IT Networks
Fast Phone Technical Support for Phoenix NetworksFor businesses in Phoenix or anywhere in the state of Arizona, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's online technical support experts provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology required to solve most information system problems rapidly. Efficient support reduces direct costs because solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization saves additionally with indirect costs by reducing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is particularly important for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many remote support organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where fast solutions manage to turn into large bills. Progent's skill at handling problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-proven processes which promote the maximum level of effectiveness for remote help and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to communicate with your company's environment without breaching network security.

Progent's powerful service reporting application includes extensive documentation describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of assistance rendered to each Progent customer by every consultant. This archive of anomalies and resolutions is stored as a readily searchable support database that permits Progent's remote support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close partnerships with important vendors such as Cisco and Microsoft open up additional vast technical databases and permit priority response from vendors' in-house product engineers so Progent's remote service experts can arrive at optimal solutions promptly.

Online services provided by Progent to customers in Phoenix and anywhere in the state of Arizona include:

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute critical projects economically and on schedule. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center service options for companies with networks that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the resources to support an in-house Help Desk but who want quick response from an efficient Call Center with professional phone assistance as well as the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and operates as a transparent reinforcement of your existing Helpdesk staff. Progent's Virtual Call Center can act as a an escalation option for the most difficult network issues, or be available in those circumstances when your other resources are too busy.

    Progent's Help Desk Call Center staff of experienced information technology professionals gives your clients in Phoenix or anywhere in the state of Arizona instant contact with a large network service group with substantial experience offering phone support and remote diagnostics for networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center perception as a crucial driver of business performance, and Progent's aim is to fix and not simply track IT problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply online advanced consulting expertise and training in special business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Services.

  • ProSight DPS Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like IPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Phoenix, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so your computer maintenance is proactive and automated. By detecting looming problems before they expand into network outages, remote monitoring can head off disruptive and costly service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows networks, or environments powered by a combination of operating systems.
How Your Phoenix Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based expertise with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Phoenix or throughout the state of Arizona, Progent's phone-based network support engineers are ready to deliver professional and affordable system help whenever your organization needs it. More than 15 years of providing online tech support has led to Microsoft Gold status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair computer problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Phoenix business works with a regular independent consultant or employs an in-house organization that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to resolve unexpected system crises or especially challenging integration projects.

Details of Progent's Remote Network Support for Phoenix
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services give companies in Phoenix or throughout the state of Arizona the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing services and system administration, Progent's experts can deliver your company enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of technical experience, refined support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Family of Server Platforms
    Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 integration, Windows Server 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits by the minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by every consultant to each client. The discipline of documenting and organizing support activity results in more effective support and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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