Immediate Online Support for Phoenix Computer Systems
Urgent Online Consulting for Phoenix SystemsFor organizations located in Phoenix or anywhere in Arizona, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent value due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to solve most network issues rapidly. This lowers direct expenses because service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is especially helpful for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for online support is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to many online support companies, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick solutions manage to end up as large bills. Progent's skill at solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes which permit the maximum degree of efficiency for online help and repair for IT networks of any size. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to interface to your system without compromising network security.

Progent's sophisticated technical support reporting system maintains thorough documentation for the service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of services provided to every Progent client by any consultant. This database of problems and fixes is organized as a quickly exploitable support knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft make available additional vast technical support databases and permit fast access to manufacturers' in-house engineering staff so Progent's online consulting experts are able to come up with the most efficient resolutions quickly.

Online technical services available from Progent to customers in Phoenix and throughout the state of Arizona include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top corporations. The ProSight series of IT management outsourcing services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover rapidly from a ransomware attack. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to complete critical projects economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the budget to build and maintain an internal Call Center but who require quick response from an effective Call Center with professional phone assistance as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Call Center or enhancing your established one, selecting or modifying Call Center software to handle the unique demands of your company, or adding temporary phone support personnel to supplement your in-house Help Desk team during high-demand scenarios like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned network experts offers your computer users in Phoenix or anywhere in the state of Arizona rapid communication with an effective technical support resource with substantial background offering telephone-based help and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a crucial enabler of company productivity, and Progent's policy is to fix instead of simply document network issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply phone-based and in-depth engineering expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Phoenix, or anywhere in the state of Arizona, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so your IT support is proactive and automated. By anticipating emerging issues before they result in full-scale emergencies, automated monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments powered by a combination of OS platforms.
How Your Phoenix Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Phoenix or anywhere in the state of Arizona, Progent's online network support specialists can provide expert and economical IT help whenever your business requires it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote access tools to fix IT problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Phoenix company relies on a regular freelance support technician or employs a full time IT staff that can deal with day-to-day computer issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the experience to deal with unexpected network crises or especially tough integration problems.

Benefits of Progent's Network Help for Businesses in Phoenix
Progent's remote technical help services enable your Phoenix business to realize the advantages of immediate, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will derive added business worth by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    With most companies in Phoenix and throughout Arizona, nearby network service resources, whether represented by independent consultants or a full-time IT staff, can solve the majority of network problems. On the other hand, serious problems sometimes spring up when local resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call service specialists provide a convenient, fast, and budget-friendly way to supplement your local resources and to convey useful information to improve your capability to resolve future issues in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller offices often rely on independent freelance consultants. While independent service people have less internal costs than larger consulting companies and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of fallback help may require your business to wait for assistance during an IT crisis. As your network expands, network downtime and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support experts to make sure your network remains available.

  • Create a Solid Basis for Smooth Expansion
    Companies typically begin with an IT system implemented on a shoestring budget. Without a proper framework, band-aid repairs often get piled onto a weak foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. These poorly built environments require proper analysis, smart strategic planning, and broad-based IT knowledge to evolve to a network infrastructure able to provide the stable foundation to handle vital business requirements and simplify future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations require guidance and technical education to negotiate an increasingly complicated array of technology options capable of promoting business success and improving efficiency. They hardly need a computer engineer who is attempting to resell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed solution is built around a profitable product rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the best needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT expertise, refined support software, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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