Fast and Affordable Remote Help for Phoenix Computer Systems
Fast Online Help for Phoenix SystemsFor businesses in Phoenix or anywhere in the state of Arizona, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the services of CISSP-accredited security engineers to handle high-level security architecture and troubleshooting issues.

Progent's online support experts provide excellent leverage because they have the real-world experience and are equipped with the advanced technology necessary to solve most information system problems rapidly. Efficient support lowers direct costs because service calls accumulate minimal billable minutes. Remote support also avoids the expense of sending a consultant to your office. Your company saves additionally with indirect costs by minimizing or avoiding network downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote service companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent scenarios where quick repairs manage to end up as big bills. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized tools and proven methodologies which permit the highest degree of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to interface to your environment without breaching corporate security.

Progent's proven technical support reporting system maintains extensive histories for all support that Progent's customers have been provided. Progent's authorized consultants have access to the history of all help provided to each Progent client by any engineer. This database of anomalies and repairs is stored as a conveniently searchable proprietary knowledge base that allows Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and formal relationships with key vendors including Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's remote consulting experts can determine the best resolutions quickly.

Remote technical services offered by Progent to clients in Phoenix and throughout the state of Arizona include:

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who don't have the resources to create an in-house Help Desk Call Center but who need quick access to an efficient Help Desk with proficient telephone support plus the expertise to escalate complex tasks to high-level consultants.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk Call Center or improving your established organization, evaluating or customizing Call Center software to meet the particular needs of your company, or providing temporary online personnel to work with your internal Help Desk team during unusually busy situations like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned information technology experts offers your workers in Phoenix or anywhere in the state of Arizona rapid contact with a reliable network service resource with substantial experience offering telephone-based help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to company performance, and Progent's intent is to resolve and not merely track network issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth engineering expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and training for Microsoft applications such as CRM, MS Office Project, Office Word, and Excel. To find out more on Progent's consulting, programming, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Network and Server Monitoring Support
    Progent offers companies in Phoenix, or anywhere in the state of Arizona, online network and server monitoring services powered by System Center Operations Manager, configured by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they result in downtime, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft systems, or systems powered by a variety of operating systems.
How Your Phoenix Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Windows, Mac OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Phoenix or throughout the state of Arizona, Progent's phone-based network support specialists can provide expert and affordable system support the instant your organization needs it. More than a decade of providing remote technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Phoenix company deals with a regular independent consultant or employs a full time organization that know how to deal with ordinary computer issues, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to address unexpected system crises or especially challenging integration projects.

Benefits of Progent's Network Help for Businesses in Phoenix
Progent's remote support services allow your Phoenix organization to realize the benefits of timely, enterprise-level IT support without the expense of managing a full-time IT staff. Your network will acquire greater business value by being increasingly available, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Phoenix or anywhere in Arizona, nearby network service providers, whether made up of freelance consultants or a full-time IT staff, can resolve typical technical issues. However, IT crises sometimes occur when local resources are too busy or absent, and some problems may stem from technology that is beyond the scope of your usual support technicians. In these situations, Progent's on-call support experts give you a convenient, fast, and affordable solution to augment your local resources and to convey useful knowledge to improve your ability to handle future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller offices commonly depend on individual freelance consultants. While freelance service people have smaller internal costs than big service firms and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of reserve personnel may force your business to go without assistance during an IT crisis. As your business grows, network unavailability and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup service experts to make sure your IT system is always up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically begin with an information system implemented on a modest budget. Without a robust infrastructure, slap-dash repairs often get thrown on top of a weak foundation. As a company grows, stability and expandability issues can impede the success of the business. Such badly designed environments require proper assessment, smart strategic planning, and wide IT knowledge to evolve to a system architecture able to provide the solid foundation to meet current business demands and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller companies require advice and technical education to navigate through an ever more complicated array of product options capable of promoting business success and enhancing efficiency. These companies do not need a computer consultant who is trying to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a scenario where the proposed solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of technical expertise, refined support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Line of Servers
    Progent can provide in-depth expertise for Microsoft’s popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 R2 migration, Windows 2003 Server upgrades, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help per minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation transmitted by each staff member to each customer. The practice of documenting and archiving support activity results in more effective service and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who won’t let go of vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly service losses.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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