Fast and Affordable Remote Technical Support for Phoenix Computer Networks
Fast Online Help for Phoenix NetworksFor companies in Phoenix or anywhere in Arizona, Progent provides remote help for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISSP-accredited security engineers to handle advanced security design and diagnostic issues.

Progent's online technical support engineers provide excellent value due to the fact that they have the real-world experience and have access to the sophisticated technology needed to solve most network issues rapidly. This reduces immediate expenses since solutions require fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced online consulting experience is especially important in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you owe only for the services that you actually get. In contrast to many remote support companies, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent situations where speedy. minor fixes manage to turn into major invoices. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized tools and field-tested methodologies which permit the highest degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to connect to your company's network without compromising corporate security.

Progent's proven customer support reporting application includes extensive records describing all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of services rendered to each customer by any consultant. This archive of anomalies and solutions is organized as a conveniently retrievable internal database that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft open up additional massive technical databases and permit quick access to vendors' in-house support staff with the result that Progent's remote consulting experts can determine optimal resolutions in the least time.

Remote services offered by Progent to clients in Phoenix and throughout the state of Arizona include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight line of network management outsourcing services addresses all critical areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the budget to assemble and manage an internal Call Center but who require fast response from an efficient Call Center with proficient phone support plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Call Center or enhancing your existing organization, selecting or enhancing Call Center software products to address the unique demands of your corporation, or providing temporary online staff to work with your in-house Help Desk Call Center group to handle high-demand scenarios such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Call Center team of experienced information technology consultants offers your workers in Phoenix or anywhere in the state of Arizona immediate contact with an effective network service group with substantial experience providing phone consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk perception as a major enabler of business efficiency, and Progent's intent is to fix and not just record IT issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply online advanced consulting support and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Phoenix, or anywhere in the state of Arizona, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so your computer support is proactive and automated. By exposing emerging trouble spots before they expand into downtime, proactive monitoring can head off disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on a variety of operating systems.
How Your Phoenix Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Phoenix or anywhere in the state of Arizona, Progent's online computer support specialists are ready to provide effective and cost-effective IT help the instant your organization has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to fix computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Phoenix company relies on a regular independent support technician or employs an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected system crises or especially challenging integration problems.

Advantages of Progent's IT Support for Organizations in Phoenix
Progent's remote technical help services enable your Phoenix company to experience the benefits of on-call, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business value by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    For most organizations in Phoenix or anywhere in Arizona, local network support providers, whether consisting of independent consultants or an internal IT staff, can resolve the majority of network issues. On the other hand, IT crises may strike when local support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite support people. In these instances, Progent's on-call service professionals offer a convenient, fast, and economical solution to augment your local help and to transfer valuable knowledge to improve your ability to resolve downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller organizations commonly rely on independent freelance service providers. Although independent service people have smaller internal costs than larger support companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of backup personnel may force your business to go without assistance during an IT crisis. As your company expands, network downtime and trouble with critical applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your network is always up and running.

  • Create a Solid Foundation for Seamless Growth
    Businesses typically start with an information architecture implemented on a modest budget. Without a scalable infrastructure, band-aid fixes can get piled onto a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. These poorly designed environments require careful analysis, smart long-term planning, and extensive IT knowledge to upgrade to a system infrastructure that can provide the stable foundation to handle current business demands and ease future growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller companies require advice and technical education to navigate through an increasingly complicated array of technology options capable of promoting business growth and enhancing efficiency. These companies hardly need a computer consultant who is motivated to resell a certain vendor's products. IT support and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match IT expertise with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT background, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Entire Family of Server Platforms
    Progent can provide world-class support for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 support, Windows 2003 maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits by the minute. As a result, you pay just for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be forced to permit less critical problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to each client. The discipline of detailing and organizing support records results in more efficient service and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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