Immediate Online Help for Phoenix Networks
Fast Phone Technical Support for Phoenix NetworksFor organizations located in Phoenix or anywhere in Arizona, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they have the practical background and have access to the sophisticated tools needed to solve most network issues quickly. This lowers immediate expenses since solutions accumulate minimal billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company saves additionally with indirect expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting experience is particularly valuable in environments that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many remote service organizations, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with situations where speedy. minor solutions somehow end up as large invoices. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and proven processes that allow the maximum degree of efficiency for online technical support and troubleshooting for IT networks of any size. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to communicate with your company's environment remotely without breaching system security.

Progent's proven service database system includes comprehensive records of all support that Progent's customers have received. Progent's authorized consultants have access to the records of support rendered to each client by every consultant. This archive of problems and solutions is stored as a quickly accessible proprietary knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with key vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to determine the most efficient solutions promptly.

Online services offered by Progent to customers in Phoenix and throughout the state of Arizona include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight series of IT management outsourcing services covers all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to execute major projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the budget to support an internal Help Desk but who need quick response from an effective Call Center with professional phone assistance as well as the expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or enhancing your existing organization, identifying or modifying Help Desk software products to handle the particular demands of your company, or providing temporary phone support staff to supplement your in-house Help Desk Call Center team during high-demand situations like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced information technology experts gives your workers in Phoenix or anywhere in the state of Arizona quick communication with an effective support resource with substantial experience providing telephone-based consulting and online diagnostics for computer environments that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to give the Help Desk recognition as a solid contributor to company performance, and Progent's policy is to solve instead of merely document IT issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for Microsoft applications including CRM, Project, Microsoft Word, and MS Office Excel. For more concerning Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Phoenix, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By uncovering looming issues before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and expensive network breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Windows networks, or systems that incorporate a variety of operating systems.
How Your Phoenix Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Phoenix or throughout the state of Arizona, Progent's phone-based network support engineers can provide professional and cost-effective IT support the instant your organization needs it. More than a decade of delivering online technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to solve network problems quickly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Phoenix business deals with a regular freelance consultant or maintains a full time IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to fix sudden network emergencies or especially complex integration projects.

Features of Progent's Online Network Support for Phoenix
Progent's online help, remote repair, network security expertise, and network administration services offer companies in Phoenix or throughout the state of Arizona the greatest leverage for your support investment. Whether you need one-time telephone support and remote network repair or ongoing Help Desk outsourcing services and system management, Progent's professionals can provide your office world class IT support while allowing you to eliminate the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of IT expertise, refined remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Complete Line of Servers
    Progent offers in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 moves, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for support services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be forced to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by each consultant to every client. The discipline of detailing and archiving support activity allows more efficient service and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















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