Urgent Remote Help for Phoenix UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Phoenix or anywhere in the state of Arizona, Progent provides support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.

Progent's online support engineers represent exceptional value because they have the practical experience and the advanced tools to resolve most information system problems rapidly. This reduces direct costs because service calls accumulate fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company saves even more with indirect costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives.

Progent's pricing model for online help is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you owe only for the services that you receive. In contrast to many online service firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where fast fixes somehow end up as major bills. Progent's penchant for handling problems efficiently translates into your company spending less money.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned a collection of customized tools and proven methodologies that allow the highest degree of effectiveness for remote technical support and troubleshooting for small business IT systems. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to interface to your company's system without compromising system security.

Progent's powerful technical support reporting system stores comprehensive documentation of all service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of services delivered to every Progent customer by every Progent engineer. This history of problems and responses is structured as a readily exploitable proprietary database that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to other extensive technical knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's remote service experts can arrive at the most efficient solutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Phoenix or anywhere in Arizona or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.

Remote Network Support Services Provided by Progent
Progent's remote technical support experts offer certified skills in an extensive set of technologies. This wide range of capability permits Progent's consultants to manage practically any emergency likely to take place in a small business network. Certificates earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to businesses with mixed-OS networks, Progent also offers access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services provided by Progent to clients in Phoenix and throughout the state of Arizona include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of information technology such as network architecture, email solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and easy management, and migration from legacy applications to current Windows or Linux solutions. Progent's group-oriented approach to resolving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer urgent remote help for troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Phoenix, ArizonaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and validates an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle the most difficult problems encountered in network infrastructure planning, installation, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs provide exceptional value since their depth of experience allows them to fix the most complex problems quickly. In common instances, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can fix in minutes. Few service organizations make CCIEs accessible to support small and mid-size companies. Progent offers quick telephone access to a CCIE so your company can get timely support for serious network issues that are impacting worker productivity but are beyond the scope of your regular network maintenance resources. Progent's CCIE consultants can connect to your network by means of sophisticated remote support technology to perform fast, secure, and affordable diagnosis and repair. Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus VPN solutions.

  • Authorized Windows Support
    MS Windows Support for Phoenix, ArizonaProgent's Microsoft-qualified online support engineers can deliver network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can assist you with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint Server development, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2017 Linux integration support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a wide range of remote PC desktop support services such as Windows 7 migration, upgrading to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Consultants
    CISSP Certified Network Security Professionals for Phoenix, ArizonaProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security services to bolster the defenses of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist your company to recuperate rapidly following a serious breach. Security consulting services available from Progent cover in depth security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; integrating firewalls; designing safe mechanisms for off-site and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small companies often request. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for small companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for small organizations who lack the budget to support an in-house Help Desk Call Center but who require quick access to an effective Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent reinforcement of your current Call Center team. Progent's Virtual Help Desk can act as an escalation resource for the most difficult technical issues, or be ready in hectic situations when your ordinary service providers are too busy.

    Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk or improving your existing organization, identifying or modifying Call Center software to meet the unique needs of your corporation, or providing temporary online staff to supplement your existing Help Desk team during high-demand scenarios like software migrations, major upgrades, or installing new business software.

    Progent's Call Center team of experienced network professionals gives your clients in Phoenix or anywhere in the state of Arizona rapid assistance from an effective support group with extensive experience offering telephone-based consulting and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a crucial contributor to business productivity, and Progent's target is to resolve rather than merely document IT problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team provides remote professional engineering support and training in key application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, MS Office Word, and MS Excel. To find out more on Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac experts can promote the imaginative facets of Macintosh environments by offering remote help support and education in graphics, audio, and motion video. Progent's support professionals can provide help in a large selection of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio/video or integrating an audio/video post production lab.

    Remote Network Monitoring Support
    Progent offers businesses in Phoenix, or anywhere in the state of Arizona, remote computer system monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent to suit your business so that your IT support is proactive and automated. By anticipating looming problems before they result in network outages, remote monitoring can head off inconvenient and expensive information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that support a variety of platforms.

How Your Phoenix Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.