Immediate Phone Support for Phoenix UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Phoenix or anywhere in Arizona, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided remote support to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.

Progent's remote support engineers offer excellent leverage due to the fact that they have the practical experience and the sophisticated technology to solve most network problems rapidly. This reduces immediate costs because solutions accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are charged only for the services that you actually get. Unlike many online service companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick repairs somehow end up as large bills. Progent's penchant for solving technical issues quickly translates into your company spending less cash.

Progent's Remote Support Technologies
Over the years, Progent has refined an arsenal of optimized technologies and proven methodologies which promote the highest degree of effectiveness for online help and troubleshooting for small business computer networks. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's Technical Response Center to access your network remotely without violating system security.

Progent's powerful service database application maintains detailed histories for all service that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance rendered to each customer by every consultant. This archive of trouble tickets and resolutions is stored as a readily retrievable internal database that allows Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's remote service specialists can determine the most efficient solutions quickly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Phoenix or anywhere in Arizona or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's remote network support experts possess certified skills in an extensive array of technologies. This broad scope of technical skills allows Progent's consultants to handle practically any crisis that may take place in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to companies with mixed-OS environments, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.

Remote technical services provided by Progent to clients in Phoenix and anywhere in the state of Arizona include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of computer technology including network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from legacy systems to current Windows or Linux-powered solutions. Progent's team-based approach to solving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:

    Important Linux versions for which Progent offers expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Phoenix, ArizonaThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and indicates an individual's networking knowledge at the master level. CCIEs can handle even the most difficult challenges encountered in network infrastructure planning, integration, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing alternate approaches or locating program updates. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise allows them to fix even the most intractable problems quickly. In many instances, less experienced engineers can wrestle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Few support firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can get timely support for serious network issues that are hurting worker efficiency but are outside the scope of your regular computer support providers. Progent's Cisco-qualified CCIE support experts can communicate with your environment via state-of-the-art on-line troubleshooting technology in order to provide quick, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs offer expertise in all of Cisco's market leading family of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN solutions.

  • Authorized MS Windows Support
    MS Windows Experts for Phoenix, ArizonaProgent's Microsoft-qualified online service experts can provide computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help your company with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2013 design, Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a wide range of remote PC desktop consulting and support services including Windows 7 migration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Consultants
    CISSP Qualified Network Security Consultants for Phoenix, ArizonaProgent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist you to recover quickly following a serious breach. Security consulting services available from Progent cover thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile access; protecting your email system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract projects that small businesses often request. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering services include:
  • Call Center Expertise
    Progent's Call Center service offerings for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are well suited for small organizations who lack the resources to assemble and manage an internal Call Center but who need quick communication with a dependable Call Center with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for bigger businesses and acts as a seamless addition to your established Help Desk resources. Progent's Virtual Call Center can serve as an escalation option to resolve the most difficult network challenges, or be ready in overflow circumstances when your regular support engineers are overwhelmed.

    Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk or enhancing your established one, evaluating or customizing Help Desk Call Center software products to handle the unique needs of your corporation, or providing occasional online personnel to supplement your in-house Call Center resources during unusually busy events such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals gives your workers in Phoenix or anywhere in the state of Arizona immediate assistance from a dependable support group with years of background providing phone consulting and remote diagnostics for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a key enabler of business success, and Progent's intent is to solve instead of just document network issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides phone-based professional consulting support and training in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. To learn more information on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac experts can nurture the artistic facets of Macintosh systems by offering remote help services and education in graphics, audio, and video. Progent's consultants offer help in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio or video or configuring an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Phoenix, or anywhere in the state of Arizona, remote network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By detecting potential trouble spots before they evolve into crashes, automated monitoring can head off inconvenient and expensive information system failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a combination of OS platforms.

How Your Phoenix Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.

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