Immediate Phone Consulting for Phoenix UNIX, Linux, or Solaris SystemsFor small companies in Phoenix or anywhere in Arizona, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and business continuity preparedness.

Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to solve most network issues quickly. This reduces immediate expenses since service calls require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike many remote service organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing prevent situations where quick repairs manage to turn into big invoices. Progent's skill at handling technical issues efficiently translates into your company spending less cash.

Progent's Online Support Tools
Over the years, Progent has refined an array of optimized tools and proven processes that ensure the maximum degree of efficiency for remote consulting and troubleshooting for small and midsize business information systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to access your company's computer system without violating corporate security.

Progent's advanced technical support reporting system maintains extensive histories of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of assistance provided to every customer by any Progent engineer. This history of anomalies and solutions is organized as a conveniently accessible proprietary knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft make available additional massive technical support databases and permit fast access to manufacturers' in-house support staff so Progent's online service experts can come up with the best resolutions quickly.

Get Online UNIX, Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To get started with Progent's phone support in Phoenix or anywhere in Arizona or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's phone-based technical support experts have certified skills in an extensive array of products and technologies. This broad scope of capability enables Progent's engineers to manage practically any emergency that may take place in a small or midsize company information system. Certificates held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support customers with multi-OS environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants.

Online support provided by Progent to customers in Phoenix and anywhere in the state of Arizona include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services address a broad spectrum of computer technology including network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux support engineers can offer urgent remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:

    Major Linux variants for which Progent offers expertise include:

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Engineers for Phoenix, ArizonaThe Cisco CCIE credential is the premier recognition for networking professionals, and certifies a person's networking knowledge at the master level. CCIEs can handle the most complex problems surrounding network infrastructure design, integration, maintenance, protection, and troubleshooting. CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating software patches. Cisco CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to resolve even the most difficult problems rapidly. In typical instances, less experienced consultants can struggle for hours or days with identical problems that a CCIE can dispose of in minutes. Few service organizations make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive immediate support for severe network problems that are hurting worker efficiency but are not within the comfort zone of your local computer service personnel. Progent's Cisco CCIE consultants can communicate with your network via the latest on-line support technology in order to perform efficient, secure, and economical analysis and remediation. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN solutions.

  • Certified Windows Support
    Windows Expertise for Phoenix, ArizonaProgent's Microsoft-qualified remote support experts can deliver network troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 design, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad array of online desktop support such as Windows 7 migration support, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Qualified Network Security Engineers
    CISSP Qualified System Security Engineers for Phoenix, ArizonaProgent's accredited CISSP, ISSAP, and CISM security engineers offer a range of security solutions that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist your company to clean up quickly after a damaging penetration. Security solutions available from Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; setting up firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting services to help businesses of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract projects that small businesses frequently need. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's background in these important areas of computer technology enables clients to complete critical projects within budget and on time. Progent's project-based online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for small companies who don't have the money or time to support an in-house Help Desk Call Center but who need fast communication with an effective Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless supplement to your current Helpdesk organization. Progent's Virtual Help Desk can serve as an escalation option to resolve the toughest network problems, or be available in those situations when your ordinary support engineers are swamped.

    Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or improving your established organization, selecting or customizing Help Desk Call Center software to meet the particular demands of your business, or providing temporary online personnel to reinforce your existing Call Center team to handle high-demand events such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Call Center staff of veteran information technology consultants provides your clients in Phoenix or anywhere in the state of Arizona instant contact with an effective network service resource with extensive experience delivering telephone-based consulting and remote diagnostics for networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a crucial driver of company performance, and Progent's target is to solve rather than just report IT problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers online advanced consulting support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft applications including CRM, MS Office Project, MS Word, and MS Excel. To find out more information about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can nurture the imaginative components of Apple Mac systems by providing phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer assistance in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like capturing or digitizing audio or video or integrating an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent can provide companies in Phoenix, or anywhere in the state of Arizona, online network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your network support is proactive and automated. By anticipating looming trouble spots before they grow into crashes, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or environments that support a mix of platforms.

How Your Phoenix Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote help with UNIX/Linux, Solaris, or Mac OS X computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.

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