Urgent Remote Technical Support for Phoenix UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Phoenix or anywhere in Arizona, Progent provides support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISSP-certified security engineers to help with advanced security architecture and business continuity planning.

Progent's remote support services represent exceptional value because they have the practical background and the sophisticated tools to solve the majority of information system problems rapidly. This lowers direct costs because solutions accumulate a smaller number of billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization benefits even more in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management.

Progent's pricing model for remote support is structured to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many remote support companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and simple model for billing avoid scenarios where fast solutions manage to end up as substantial bills. Progent's penchant for solving problems efficiently translates into your business conserving money.

Progent's Remote Support Technologies
Over the years, Progent has developed an arsenal of optimized tools and field-tested processes that allow the maximum degree of efficiency for online consulting and troubleshooting for small business IT systems. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology allows the experts of Progent's Technical Response Center to link to your company's environment without breaching system security.

Progent's highly evolved service reporting system keeps thorough records of the service that Progent's clients have received. Progent's team service personnel have the benefit of the records of all help rendered to every Progent customer by any Progent engineer. This archive of anomalies and resolutions is stored as an easily exploitable proprietary database that enables Progent's online support experts to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's remote consulting specialists can arrive at the most efficient resolutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Phoenix or anywhere in Arizona or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's online technical support engineers have advanced credentials in a comprehensive array of products and technologies. This wide range of technical skills permits Progent's engineers to handle practically any crisis that may crop up in a small or midsize business information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To help customers with mixed-platform networks, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Phone-based support services provided by Progent to small businesses in Phoenix and throughout the state of Arizona include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of information technology including network architecture, messaging solutions, system and process security, UNIX and Windows integration, virtual server technologies for server economization and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux environments. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux consultants can offer emergency phone-based assistance for resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Phoenix, ArizonaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most difficult issues occurring in network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with Cisco IOS network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of experience allows them to resolve the most intractable problems rapidly. In common instances, less experienced service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Few consulting organizations make Cisco CCIEs accessible to support small and mid-size companies. Progent offers quick phone contact with a Cisco-qualified CCIE so you can get timely help for complex network infrastructure problems that are hurting worker productivity but are beyond the scope of your regular network maintenance group or consultant. Progent's Cisco CCIE engineers can tie into your environment using state-of-the-art on-line support tools in order to provide efficient, secure, and economical diagnosis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as VPN solutions.

  • Certified MS Windows Expertise
    Microsoft Windows Experts for Phoenix, ArizonaProgent's Microsoft-qualified remote support engineers offer computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help you with a broad range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint Server application development, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide range of remote PC desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Qualified System Security Engineers for Phoenix, ArizonaProgent's certified CISSP and ISSAP network security engineers can provide a range of security solutions that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or help your company to recover rapidly after a serious breach. Security consulting services offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract projects that small businesses frequently request. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk programs for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small organizations who lack the budget to build and maintain an in-house Call Center but who require quick access to an effective Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a seamless reinforcement of your existing Call Center organization. Progent's Virtual Call Center can operate as an escalation alternative to handle the most difficult computer system issues, or be available in overflow circumstances when your other support engineers are swamped.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk Call Center or improving your existing one, selecting or modifying Help Desk Call Center software products to address the special requirements of your business, or adding occasional phone support personnel to supplement your in-house Call Center resources to deal with high-demand events such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced network professionals provides your computer users in Phoenix or anywhere in the state of Arizona rapid contact with a reliable network service resource with substantial background providing telephone-based consulting and remote repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a solid enabler of company performance, and Progent's intent is to solve rather than merely record network issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides remote advanced consulting support and training in key application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To read additional information about Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac consultants can nurture the artistic components of Apple Mac environments by delivering phone-based consulting services and education in imaging, audio, and video. Progent's support professionals offer expertise in a range of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio or video or building an audio/video production studio.

    Online Network and Server Monitoring Support
    Progent can provide companies in Phoenix, or anywhere in the state of Arizona, remote network and server monitoring support based on MS System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your network maintenance is proactive and automated. By spotting looming issues before they result in full-scale emergencies, system monitoring can head off disruptive and expensive service failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by multiple operating systems.

How Your Phoenix Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.

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