Immediate Remote Help for Phoenix UNIX or Linux NetworksFor small and midsize businesses located in Phoenix or anywhere in Arizona, Progent provides technical support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote technical support services offer exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve most network issues quickly. This reduces direct costs because solutions accumulate fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves even more in indirect costs by minimizing or eliminating system outages and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online service companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with scenarios where quick solutions somehow turn into substantial invoices. Progent's skill at disposing of technical issues quickly results in your business conserving cash.

Progent's Online Technical Support Tools
Over time, Progent has developed an array of optimized technologies and field-proven processes that permit the highest degree of efficiency for online technical support and repair for small and midsize company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to access your system remotely without violating network security.

Progent's proprietary service database system maintains extensive documentation describing all support that Progent's clients have received. Progent's authorized consultants have access to the history of assistance delivered to every Progent client by every consultant. This history of anomalies and repairs is structured as an easily exploitable proprietary knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and close partnerships with major industry leaders including Cisco and Microsoft make available other extensive support databases and permit fast access to vendors' in-house engineering staff so Progent's remote service specialists are able to find the most efficient resolutions quickly.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To access Progent's remote services in Phoenix or anywhere in Arizona or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's online support professionals offer certified skills in a comprehensive set of products and technologies. This breadth of technical skills enables Progent's engineers to manage virtually any emergency that may crop up in a small or midsize business information system. Credentials held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support customers with multi-platform networks, Progent also provides the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP specialists, and Information System Security Architecture Professional engineers.

Phone-based technical support services provided by Progent to small businesses in Phoenix and throughout the state of Arizona include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services cover a broad array of computer technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows integration, VMware products for server hardware economization and easy administration, and migration from legacy applications to the latest MS Windows or Linux environments. Progent's team-based approach to solving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Consultants for Phoenix, ArizonaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and validates a consultant's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most stubborn problems occurring in network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network management tools and coming up with alternate approaches or identifying software patches. CCIEs provide excellent cost-effectiveness since their broad expertise permits them to find solutions for even the most complex problems quickly. In common cases, less experienced consultants can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Few service organizations make CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco CCIE so you can receive urgent assistance for serious network issues that are impacting worker productivity but are outside the scope of your regular network service group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your environment via sophisticated on-line troubleshooting tools in order to provide efficient, safe, and economical analysis and repair. Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading family of connectivity products including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Expertise
    MS Windows Experts for Phoenix, ArizonaProgent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the expertise of support engineers who can help your company with a wide variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server application development, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server upgrade, Forefront TMG management and ISA Server migration, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full range of remote PC desktop consulting and support services including Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Certified System Security Consultants for Phoenix, ArizonaProgent's qualified CISSP and ISSAP network security engineers offer a range of security services that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to clean up rapidly following a serious breach. Security consulting services available from Progent include: in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support to help organizations of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT projects that small companies often need. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are a convenient solution for smaller organizations who don't have the resources to assemble and manage an internal Help Desk but who need fast access to an effective Call Center with proficient phone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent reinforcement of your current Help Desk team. Progent's Virtual Call Center can act as an escalation alternative to resolve the toughest computer system issues, or be ready in overflow situations when your other service providers are overwhelmed.

    Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk Call Center or improving your current organization, selecting or customizing Help Desk software products to handle the unique demands of your business, or adding temporary phone support staff to reinforce your existing Help Desk Call Center resources during demanding scenarios like software transitions, mass upgrades, or installing new applications.

    Progent's Call Center team of seasoned information technology professionals provides your clients in Phoenix or anywhere in the state of Arizona immediate communication with an efficient technical support group with years of experience delivering phone support and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a solid enabler of business performance, and Progent's policy is to solve rather than just record IT problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based professional engineering expertise and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and training for Microsoft business applications including CRM, MS Office Project, Word, and MS Excel. To find out additional information about Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac professionals can support the artistic components of Macintosh systems by delivering remote help services and education in graphics, audio, and motion video. Progent's consultants offer assistance in a large selection of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects like capturing or digitizing audio or video or setting up an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent offers companies in Phoenix, or anywhere in the state of Arizona, remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your computer maintenance is proactive rather than reactive. By anticipating possible problems before they evolve into downtime, remote monitoring can avoid stressful and costly information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or networks that support a combination of operating systems.

How Your Phoenix Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or Apple Mac environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.

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