Fast Phone Technical Support for Phoenix UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in Phoenix or anywhere in Arizona, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISSP-accredited security engineers to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of information system problems quickly. This reduces immediate expenses because service calls accumulate a smaller number of billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or avoiding system downtime and related costs due to business discontinuity, upset clients, unproductive workers, and distracted management.

Progent's billing model for remote help is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you receive. In contrast to typical online support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where speedy. minor repairs somehow turn into big bills. Progent's skill at solving technical issues quickly results in your business conserving money.

Progent's Remote Technical Support Tools
Over time, Progent has refined an arsenal of optimized technologies and proven methodologies which allow the highest level of efficiency for remote help and repair for small company IT systems. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the consultants of Progent's remote service group to communicate with your company's computer system remotely without breaching system security.

Progent's advanced technical support reporting system includes detailed records of all service that Progent's customers have been provided. Progent's team consultants have access to the records of services provided to each customer by any consultant. This database of issues and responses is organized as a conveniently exploitable proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and formal partnerships with key vendors including Cisco and Microsoft permit access to other vast support databases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting experts can find the best solutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Assistance from Progent
To get started with Progent's remote support in Phoenix or anywhere in Arizona or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's online network support professionals possess credentials in a comprehensive set of products and technologies. This wide range of technical skills allows Progent's consultants to tackle almost any problem that may crop up in a small business information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

To support businesses with mixed-OS networks, Progent also provides the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online services available from Progent to clients in Phoenix and throughout the state of Arizona include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote consulting services cover a broad spectrum of computer technology such as system architecture, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux consultants can offer emergency online assistance for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:

    Major Linux versions for which Progent offers expert support include:

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Engineers for Phoenix, ArizonaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and validates a person's networking knowledge at the master level. Cisco qualified CCIEs can resolve the most complex challenges associated with network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing workarounds or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to fix even the most difficult problems quickly. In common cases, less experienced engineers can struggle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Few support firms make CCIEs available to assist small and mid-size companies. Progent offers quick phone access to a Cisco CCIE so you can get urgent assistance for complex network infrastructure problems that are hurting worker efficiency but are not within the scope of your local IT service providers. Progent's CCIE support experts can interface to your network via the latest on-line troubleshooting technology in order to provide quick, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.

  • Certified MS Windows Support
    Windows Support for Phoenix, ArizonaProgent's Microsoft-qualified remote service professionals can provide computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting engineers who can help you with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, SharePoint 2013 application development, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also offers a broad array of online PC desktop support such as Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Certified Network Security Engineers for Phoenix, ArizonaProgent's accredited CISSP and ISSAP security engineers offer a range of security solutions that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your company to recuperate quickly following a damaging breach. Security consulting services available from Progent cover in depth network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are a convenient solution for small organizations who don't have the resources to assemble and manage an internal Call Center but who want quick access to an effective Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a seamless extension of your current Help Desk resources. Progent's Virtual Call Center can serve as an escalation alternative to resolve the most difficult computer system issues, or be ready in overflow instances when your other service providers are swamped.

    Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk Call Center application software to address the unique demands of your corporation, or adding occasional online staff to reinforce your in-house Help Desk group during high-demand scenarios like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk staff of seasoned information technology consultants gives your customers in Phoenix or anywhere in the state of Arizona instant communication with an efficient technical support resource with substantial experience offering telephone-based support and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial contributor to company efficiency, and Progent's policy is to solve instead of merely report IT problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group can supply remote and in-depth consulting expertise and education in special business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. For more information about Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can support the creative components of Apple Mac systems by delivering remote consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures such as capturing or digitizing audio/video or establishing an audio/video production lab.

    Online Network Monitoring Services
    Progent can provide companies in Phoenix, or anywhere in the state of Arizona, online network monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By spotting emerging problems before they result in network outages, system monitoring can avoid disruptive and costly network failures. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Windows environments, or environments that incorporate multiple operating systems.

How Your Phoenix Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple Mac networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.

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