Urgent Remote Consulting for Phoenix UNIX or Linux NetworksFor small businesses located in Phoenix or anywhere in the state of Arizona, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.

Progent's online technical support services offer excellent leverage because they have the practical background and the advanced tools to solve most information system problems quickly. This reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally with incidental expenses by reducing or avoiding system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike typical remote service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as big tabs. Progent's skill at solving technical issues efficiently translates into your business spending less money.

Progent's Remote Support Technologies
Over the years, Progent has fine tuned a collection of optimized technologies and proven processes that promote the maximum level of efficiency for online help and troubleshooting for small and midsize company computer systems. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to access your company's system without violating network security.

Progent's powerful technical support reporting application keeps comprehensive documentation for the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of all help delivered to every customer by every Progent consultant. This history of issues and repairs is structured as a quickly retrievable support database that enables Progent's remote technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft permit access to other massive support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to arrive at the best solutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Phoenix or anywhere in Arizona or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's online technical support professionals have certified skills in a comprehensive set of products and technologies. This broad range of technical skills allows Progent's consultants to manage almost any crisis that may take place in a small or midsize business network. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To help clients with mixed-OS environments, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Phone-based technical support services Offered by Progent to customers in Phoenix and throughout the state of Arizona include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a broad range of information technology such as system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX and Linux consultants can provide emergency phone-based help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for Phoenix, ArizonaThe Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to handle the most difficult problems encountered in network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs represent an excellent value because their broad expertise allows them to fix the most complex problems quickly. In common instances, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so your company can get timely assistance for serious network infrastructure problems that are crippling business productivity but are beyond the experience of your regular computer service providers. Progent's CCIE engineers can tie into your network by means of sophisticated on-line support technology to provide quick, safe, and economical analysis and remediation. Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of networking products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as VPN technology.

  • Authorized Microsoft Windows Expertise
    Windows Support for Phoenix, ArizonaProgent's Microsoft-qualified remote support professionals can provide computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint 2013 development, Skype for Business migration support, Lync Server management and Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a full range of online desktop support and troubleshooting services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Certified Network Security Specialists
    CISSP Certified System Security Consultants for Phoenix, ArizonaProgent's certified CISSP and ISSAP network security consultants can provide a variety of security solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or help your business to recuperate rapidly after a damaging penetration. Security support services available from Progent include: in depth security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; setting up firewalls; designing secure techniques for off-site and mobile access; securing your messaging system from spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine local resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies frequently request. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables customers to execute major projects economically and on schedule. Progent's special online consulting services include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller organizations who don't have the money or time to support an in-house Help Desk Call Center but who require quick access to an effective Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and serves as a transparent extension of your established Call Center resources. Progent's Virtual Help Desk Call Center can operate as an escalation resource to handle the most difficult technical problems, or be ready in overflow situations when your other support engineers are swamped.

    Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center software to handle the special demands of your business, or adding temporary online staff to work with your internal Help Desk Call Center group during high-demand scenarios like software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced information technology experts provides your computer users in Phoenix or anywhere in the state of Arizona quick contact with an effective support resource with extensive experience providing phone help and remote repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk perception as a key contributor to business efficiency, and Progent's aim is to fix rather than simply document network issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in key application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and MS Excel. To read additional information on Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac professionals can support the artistic aspect of Macintosh systems by offering phone-based consulting services and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio or video or integrating an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Phoenix, or anywhere in the state of Arizona, online network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your computer maintenance is proactive and automated. By uncovering potential trouble spots before they result in crashes, automated monitoring can ward off disruptive and costly information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support a variety of operating systems.

How Your Phoenix Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.

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