Urgent Remote Consulting for Phoenix UNIX or Linux NetworksFor small and midsize companies located in Phoenix or anywhere in the state of Arizona, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity planning.

Progent's remote technical support services represent excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve most information system issues quickly. This reduces immediate costs since service calls require a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves additionally with indirect costs by minimizing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives.

Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to many online support organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where fast repairs manage to end up as major invoices. Progent's penchant for solving technical issues efficiently translates into your business saving money.

Progent's Online Support Technologies
Through years of experience, Progent has developed an array of customized technologies and field-proven methodologies which promote the highest level of efficiency for remote help and repair for small and midsize business IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to connect to your company's environment without breaching corporate security.

Progent's sophisticated service reporting application maintains detailed histories for the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of all help provided to each Progent customer by every Progent consultant. This archive of issues and solutions is structured as a conveniently searchable proprietary database that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and formal partnerships with key industry leaders such as Cisco and Microsoft make available additional massive support databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists can determine the most efficient solutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To get started with Progent's remote support in Phoenix or anywhere in Arizona or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's online support experts offer advanced credentials in a comprehensive set of products and technologies. This broad range of capability allows Progent's consultants to address virtually any crisis that may crop up in a small business network. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to businesses with mixed-operating system environments, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

Online technical services available from Progent to companies in Phoenix and throughout the state of Arizona include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote support services address a broad array of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified management, and transitioning from older systems to current Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux consultants can provide emergency remote assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco CCIE Engineers for Phoenix, ArizonaThe Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates a person's networking skills at the master level. Cisco qualified CCIEs can deal with the most stubborn challenges encountered in network infrastructure planning, integration, administration, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer excellent value since their broad experience permits them to solve even the most difficult problems quickly. In typical instances, less qualified engineers can struggle for many hours or days with identical tasks that a CCIE can resolve in a few minutes. Few service organizations make CCIEs accessible to assist small and medium sized businesses. Progent offers fast telephone access to a Cisco CCIE so your company can get urgent help for severe network infrastructure issues that are impacting business productivity but are outside the comfort zone of your local network maintenance group or consultant. Progent's CCIE support experts can connect to your environment by means of advanced on-line troubleshooting technology in order to provide fast, secure, and economical diagnosis and repair. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading family of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as VPN technology.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Support for Phoenix, ArizonaProgent's Microsoft-qualified online support experts offer computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting professionals who can assist you with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a full range of remote desktop consulting and support services including Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Consultants
    CISSP Qualified Network Security Engineers for Phoenix, ArizonaProgent's accredited CISM and CISSP security engineers offer a range of system protection solutions that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recuperate quickly following a serious breach. Security solutions available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; installing firewalls; establishing secure mechanisms for remote and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special projects that small companies frequently request. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows clients to complete critical projects economically and on time. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Help Desk Call Center programs for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are a convenient solution for small businesses who don't have the budget to assemble and manage an internal Call Center but who want fast response from a dependable Help Desk with professional phone assistance as well as the available expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a transparent supplement to your existing Helpdesk resources. Progent's Virtual Call Center can serve as an escalation resource to resolve the toughest network issues, or be available in overflow situations when your regular support engineers are too busy.

    Progent's Help Desk Call Center consulting services can aid you in building an effective new Help Desk or revamping your current one, identifying or customizing Help Desk application software to address the particular needs of your company, or adding temporary online personnel to reinforce your existing Help Desk group to deal with unusually busy situations such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals offers your computer users in Phoenix or anywhere in the state of Arizona immediate communication with an efficient network service resource with extensive background delivering telephone-based help and online repair service for IT systems based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a solid enabler of business performance, and Progent's target is to fix and not merely track IT issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group offers remote advanced consulting support and education in specific application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and education for popular Microsoft business applications including Microsoft CRM, Project, MS Office Word, and MS Excel. To learn more about Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the creative facets of Apple Mac systems by providing remote help support and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio or video or integrating an audio/video production lab.

    Remote Network Monitoring Services
    Progent offers businesses in Phoenix, or anywhere in the state of Arizona, remote network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your computer support is proactive rather than reactive. By anticipating potential problems before they cause network outages, remote monitoring can head off stressful and costly service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Windows systems, or environments based on a combination of OS platforms.

How Your Phoenix Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or Mac OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.

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