UNIX, Linux, Sun Solaris, Mac OS X Remote Technical Support for Phoenix Small Business Information Networks
For small businesses located in Phoenix or anywhere in the state of Arizona, Progent offers round-the-clock phone technical support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. Progent also offers the consultation CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security design and diagnostic issues.
Progent's remote technical support engineers represent excellent leverage because they are equipped with the real-world experience and the advanced technology to solve the majority of information system issues quickly. Efficient support lowers direct costs since service calls accumulate a smaller number of chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in indirect expenses by reducing or eliminating system downtime and related costs due to business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. Unlike many remote service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast solutions manage to end up as big tabs. Progent's skill at dealing with problems efficiently results in your business conserving money.
Progent's Remote Service Tools
Through years of experience, Progent has refined a set of optimized tools and field-proven methodologies that allow the highest level of efficiency for online engineering help and repair for small and midsize business information networks. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your system without violating network security.
Progent's powerful service reporting application includes thorough records of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of assistance provided to each customer by every Progent engineer. This database of trouble tickets and repairs is structured as a quickly searchable proprietary database that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and formal relationships with important industry leaders such as Cisco Systems and Microsoft make available other extensive technical support knowledge bases as well as to manufacturers' in-house product engineers so that Progent's remote service specialists are able to come up with the most efficient solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Mac OS X Computer Support. Assistance from Progent
To get started with Progent's remote support in Phoenix or anywhere in Arizona or to learn more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical requirement for network support, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's phone-based network support professionals possess advanced credentials in an extensive set of products and technologies. This broad scope of IT skills allows Progent's engineers to manage almost any problem likely to crop up in a small or midsize company network. Certifications earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Professional.
Phone-based technical support services provided by Progent to customers in Phoenix and anywhere in the state of Arizona include:
UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services address a wide array of information technology including network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server economization and simplified management, and migration from legacy applications to Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and validates a person's technical skills at the expert level. Cisco CCIEs know how to resolve even the most intractable problems encountered in network infrastructure design, integration, maintenance, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep expertise enables them to resolve the most difficult problems quickly. In common cases, less seasoned engineers can wrestle for many hours or even days with the same tasks that a CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers quick telephone access to a Cisco Systems authorized CCIE so your company can get urgent support for serious network infrastructure issues that are lowering worker efficiency but are outside the scope of your local network service resources. Progent's CCIE support experts can communicate with your network by means of sophisticated remote troubleshooting tools to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Experts Progent's Microsoft-qualified online support professionals offer network problem solving and IT assistance for all Microsoft server and office productivity products. Progent is a Microsoft Gold Partner consulting firm and can offer your organization the expertise of consulting engineers who can show you how to deploy, troubleshoot and manage the extensive family of Microsoft Servers such as MS Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Commerce Server, Content Management Server, Small Business Server, Exchange 2007 Server, Application Center, SharePoint Server 2007, Microsoft Virtual Server 2005, and Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Certified Network Security Specialists Progent's qualified CISSP and ISSAP security engineers can provide a range of security solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist your business to recuperate rapidly following a damaging penetration. Security support offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; installing firewalls; designing safe techniques for remote and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies often need. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special fields of information technology enables clients to execute major projects economically and on schedule. Progent's special online engineering services include:
Help Desk Call Center Support
Progent's Help Desk programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who want quick response from a reliable Call Center with professional phone support as well as the ability to escalate the most challenging tasks to advanced engineers.
Progent’s Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless addition to your established Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for complex network issues, or be available in those circumstances when your other support engineers are overwhelmed.
Progent's Call Center consulting support can guide you in creating an efficient new Help Desk or enhancing your existing organization, evaluating or customizing Help Desk Call Center software to meet the special demands of your business, or providing occasional phone support staff to work with your in-house Help Desk Call Center resources to handle demanding events like software transitions, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran information technology experts gives your clients in Phoenix or anywhere in the state of Arizona immediate access to a dependable technical support resource with extensive experience delivering telephone-based consulting and remote repair service for networks powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a key enabler of company success, and Progent's intent is to resolve rather than simply record network issues.
Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth engineering expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Word, and Microsoft Excel. To read additional information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the artistic facets of Apple Mac computing by providing remote consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a large selection of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Phoenix, or anywhere in the state of Arizona, remote computer system monitoring services based on Microsoft Operations Manager, adapted by Progent to accommodate your environment so your network maintenance is proactive and automated. By detecting potential issues before they result in network outages, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows environments, or environments based on a mix of operating systems.
How Your Phoenix Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or send email to information@progent.com.
Progent’s Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP 9.0. Microsoft Dynamics GP is a Microsoft financial platform and business management solution based, like all Microsoft financial solutions, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP 9.0, the latest version of Microsoft financial software in the Microsoft Great Plains Accounting family, provides an affordable tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Microsoft Great Plains is easy to deploy and integrate, and with its segmented design you can purchase only the capability you currently need, with the ability to expand users and increase functionality in the future. Progent’s Microsoft Great Plains Software consulting experts can help you install, customize and administer Microsoft Dynamics GP 9.0 and also earlier versions of Great Plains including Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
Progent delivers the services of Microsoft and Cisco-qualified network consulting experts to offer customers economical alternatives to help organizations maximize the benefits of Microsoft and Cisco technology. For environments that span from remote offices to nationwide enterprises, Progent's network consultants can assist you to enhance your network's e-mail architecture, protection, reliability, throughput, and system management.
Progent’s high availability interoffice connectivity and fault tolerant network connection professionals can help small organizations create non-stop Interoffice connectivity through fully redundant system architectures featuring transparent failover. Progent’s CCIE engineers can design and implement high-availability Inter-office networks supported by non-stop EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over offers economical 24x7 interoffice connectivity.
Progent is among the most expert information technology consulting firms in the San Francisco Bay Area for integrating e-mail solutions powered by Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses derive all the advantages of Exchange Server 2000 for common situations such as updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 administration.
Progent’s Cisco-certified network professionals offer wireless integration support for Cisco WAP and wireless bridge technology. Cisco supplies access points that have either solo 802.11g transceivers for up to 54 Mbps of capacity or two-radio access points supporting both 802.11g and 802.11a for up to 108 Mbps of network capacity. Progent’s Cisco wireless professionals can offer help for the entire family of Cisco 802.11g wireless access points and wireless bridges such as the Cisco Aironet 350 Access Point, the Cisco Aironet 350 Wireless Bridge, the Cisco Aironet 1130AG Series and 1230AG Series access points, the Cisco Aironet 1300 Series Outdoor Access Point/Bridge, the Cisco Aironet 1400 Wireless Bridge, plus any Cisco 802.11b Wireless Access Point product. The Cisco Aironet 1130AG Series and 1230AG Series access points are designed to protect present and future system infrastructure dollars10:25 AM 6/28/2006. The 802.11a radio handles throughput of as much as 54 Mbps on 12 free 5 GHz channels to offer fast bandwidth as well as high expandability. The 802.11g radio supports throughput up to 54 Mbps in the 2.4 GHz band. When using an 802.11g radio, the access point may be configured to support only 802.11g clients for high-bandwidth applications, or, for added economy, it may be set up to support both 802.11g and legacy 802.11b devices.
The complexity and connectivity requirements of Microsoft Windows Servers calls for a network consulting firm with practical expertise and in-depth knowledge in planning and integrating seamless, comprehensive business technology solutions. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft technology, ensures you success configuring Windows Server 2003 and Windows Server 2000 to align optimally with your strategic goals. Progent’s consulting services can help you with designing, installing, managing, and supporting Windows Server solutions that increase the business value of your computer system. Progent’s consultants can help you with Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server so they efficiently support Windows XP and Vista and other clients.
Stealth intrusion testing is an important component of any overall network security plan. Progent’s security professionals can run extensive penetration checks without the awareness of your company's in-house network support staff. Stealth penetration testing shows whether current security monitoring systems such as intrusion detection warnings and event history analysis are correctly configured and consistently monitored.
Progent’s IT outsourcing packages offer affordable network support for small companies. Whether it involves designing network infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your network, or creating a web-based eCommerce solution, outsourcing your network engineering services can reduce expenses and minimize risks, allowing IT support budgets to grow in a more linear and manageable fashion than is possible by building up a bulky, all-purpose in-house IT organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to build a secure and robust network foundation for your vital business software based on Windows such as Office XP, Microsoft Office 2003, and Office 2000.
Progent's Microsoft-authorized experts can show you how to evaluate the business case for implementing Microsoft SharePoint 2007, advise you on the most sensible edition of SharePoint for your circumstances, provide configuration and integration services, help you to set up MS SQL Server as a supporting DBM, improve your network integrity, integrate your off-the-shelf and custom application programs to operate with Microsoft SharePoint 2007, develop a comprehensive security plan that encompasses portal solutions, and provide maintenance and Help Desk services.
For small businesses located in Phoenix or anywhere in the state of Arizona, Progent offers round-the-clock phone technical support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. Progent also offers the consultation CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security design and diagnostic issues.
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and validates a person's technical skills at the expert level. Cisco CCIEs know how to resolve even the most intractable problems encountered in network infrastructure design, integration, maintenance, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep expertise enables them to resolve the most difficult problems quickly. In common cases, less seasoned engineers can wrestle for many hours or even days with the same tasks that a CCIE can fix in a few minutes.
Progent's Microsoft-qualified online support professionals offer network problem solving and IT assistance for all Microsoft server and office productivity products. Progent is a 
Progent's qualified CISSP and ISSAP security engineers can provide a range of security solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist your business to recuperate rapidly following a damaging penetration. Security support offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; installing firewalls; designing safe techniques for remote and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
