Immediate Remote Support for Phoenix Information Networks
Immediate Online Support for Phoenix NetworksFor businesses in Phoenix or anywhere in the state of Arizona, Progent provides online support for information systems powered by Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified engineers have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security design and diagnostic issues.

Progent's online support engineers provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve most network issues quickly. Efficient support lowers direct costs since service calls use up minimal billable minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves even more in indirect costs by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is especially important for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you actually get. Unlike typical online support firms, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid situations where quick fixes manage to turn into large tabs. Progent's skill at handling problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and proven processes which permit the highest degree of efficiency for remote consulting and repair for computer systems of any size. Progent offers secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your company's system remotely without compromising corporate security.

Progent's proven service reporting application includes extensive documentation describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of all help provided to each customer by every consultant. This database of issues and fixes is structured as a conveniently retrievable internal knowledge base that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional vast support databases and permit fast access to manufacturers' internal support staff so Progent's online consulting specialists can determine optimal solutions quickly.

Remote technical services available from Progent to customers in Phoenix and anywhere in the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete threat progression including blocking, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for organizations with environments based on Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who don't have the budget to build and maintain an internal Help Desk Call Center but who require quick response from a dependable Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless supplement to your current Help Desk resources. Progent's Virtual Call Center can act as a an escalation alternative to resolve the toughest technical issues, or be available in hectic situations when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your computer users in Phoenix or anywhere in the state of Arizona immediate communication with a large support group with extensive experience offering phone help and online repair service for networks powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a key driver of business performance, and Progent's intent is to fix instead of simply document IT problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group can supply remote and in-depth engineering expertise and training in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Office Excel. For more on Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Phoenix, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so your network support is proactive and automated. By anticipating potential problems before they expand into crashes, remote monitoring can head off stressful and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or systems powered by multiple operating systems.
How Your Phoenix Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent online support with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Phoenix or anywhere in the state of Arizona, Progent's phone-based computer support engineers are ready to provide professional and cost-effective IT help whenever your business requires it. Long experience delivering remote repair services has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to repair IT problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Phoenix office deals with a regular independent support technician or employs a full time IT staff that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or particularly complex integration problems.

Details of Progent's Online Computer Services for Phoenix
Progent's phone help, remote troubleshooting, network security consulting, and network management services offer businesses in Phoenix or anywhere in the state of Arizona the greatest leverage for your IT investment. Whether you need one-time phone help and remote network repair or ongoing Help Desk Call Center support and network management, Progent's professionals can deliver your company enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of IT background, refined support software, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, in the trenches of network support, executing a broad range of technical projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert technical help, but also a consultant with field-tested methods for using computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Companies who utilize trusted freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















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