Even if your Phoenix company has a regular freelance consultant or employs an in-house IT staff that know how to deal with day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to deal with sudden network crises or particularly complicated integration problems.

Details of Progent's Remote Network Support for Phoenix
Progent's online support, remote repair, network security expertise, and system administration services offer small businesses in Phoenix or anywhere in the state of Arizona the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:

• Fast Telephone Contact with Microsoft Certified Experts
  Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to small offices in Phoenix and is also ideal for customers in more remote regions of Arizona that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and on-going education.

• Per Minute Rates to Reduce Costs
  Progent offers online support on a minute-by-minute basis, so you pay only for the support you use. Progent asks for no minimum fee for online help and requires no ongoing subscription fee. This protects you from facing big invoices for simple fixes.

• Access to Cisco Certified Network Architecture Professionals
  As a Registered Partner for Cisco Systems, Progent can provide help from authorized professionals with experience in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and secure infrastructure for wireline and wireless networking.

• Application Experts Team
  Progent's core support offerings consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Call Center support. Progent's Application Experts group can provide world-class consulting support for specific business applications. Support offered by the Application Experts Team includes:
  • Great Plains Software Support and Programming
  • Microsoft CRM Consulting
  • MS Project Expertise
  • Microsoft Office Excel Consulting
  • Microsoft Office Support
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Solaris Support
  • Mac Integration
  By offering a full service centralized source for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that match the unique needs of your company.

• Advanced Online Access Tools
  Secure remote access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to find quick solutions to issues that might otherwise demand an expensive personal service call. Sophisticated online connectivity software and experienced engineers combine to enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.

• Support for Mainstream VPN Gateways
  Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.

• 24-hour Service for High System Uptime
  For small offices with line-of-business applications, Progent offers 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help ensure maximum system uptime.

• Help Desk Call Center
  Progent's Help Desk outsourcing services are intended especially for budget-constrained small offices whose workers need instant access to a Help Desk service with expert telephone support and complete escalation capability.

Benefits of Progent's IT Support for Small Organizations in Phoenix
Progent's online IT consulting services allow your City# small business to realize the advantages of on-call, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater business worth by being more available, efficient, and secure. Advantages to your business include:

• Convenient remote extension of your local IT resources
  With most small offices in Phoenix and throughout Arizona, local network support resources, whether represented by freelance consultants or an internal maintenance staff, can handle the majority of technical problems. On the other hand, major troubles might strike when local resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your local support people. In these instances, Progent's on-call support professionals offer an easy, fast, and affordable solution to augment your regular help and to convey valuable knowledge to improve your ability to deal with future issues in-house.

• Less Reliance on Freelance Consultants
  For network maintenance, small offices often depend on individual freelance service providers. While independent service people have less internal costs than larger service firms and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the lack of backup personnel may force your business to wait for help during an IT crisis. As your company expands, network unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve service experts to insure your network is always available.

• Build a Scalable Foundation for Smooth Growth
  New businesses often start with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get piled onto a shaky foundation. As a network grows, reliability and expandability problems can impede the success of the organization. Such badly designed systems require proper analysis, smart strategic planning, and wide technical knowledge to upgrade to a network architecture that can offer the stable foundation to meet current business demands and ease future growth.

• Interact with Solution Providers Rather Than Product Resellers
  Small companies need guidance and technical education to navigate through an increasingly complicated maze of technology options available for promoting business growth and enhancing productivity. These companies hardly need a network engineer who is attempting to sell a certain vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is built around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align IT consulting with the real needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, range of IT expertise, refined support software, and understanding of corporate IT enable small offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

• Certified Expertise in Microsoft's Full Family of Server Platforms
  Progent can provide in-depth support for Microsoft’s popular server platforms with services such as Microsoft Windows Server 2003 support, Microsoft Windows 2000 migration, Windows NT Server legacy support, Exchange Server 2003 consulting, Microsoft Exchange Server 5.5 and Exchange 2000 Server upgrades, and Microsoft SQL Server programming.

• Best Practices
  Progent’s team of Microsoft and Cisco certified experts average more than a decade of hands-on industry background, at the front lines of network service, performing a broad range of technical tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not just expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to every customer. The discipline of detailing and organizing support activity results in more efficient service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who won’t let go of vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can focus on providing high-value skills where Progent faces few competitors. Businesses who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, protected, and efficient.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the few support companies to provide 24x7 remote tracking services based on Microsoft Operations Manager. MOM allows your network support to be proactive instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability losses.

How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.