Immediate Remote Technical Support for Phoenix Computer Networks
Immediate Phone Support for Phoenix NetworksFor businesses located in Phoenix or anywhere in the state of Arizona, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's remote support engineers provide excellent leverage because they have the practical background and are equipped with the sophisticated technology required to solve the majority of network issues quickly. Efficient support lowers immediate expenses since service calls require minimal billable minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support experience is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you actually get. Unlike typical online service companies, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies which promote the highest level of efficiency for remote technical support and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to link to your company's computer system without violating corporate security.

Progent's powerful service database system keeps thorough documentation for the service that Progent's clients have received. Progent's staff consultants have access to the details of support delivered to every Progent customer by any Progent consultant. This archive of trouble tickets and repairs is structured as an easily retrievable internal knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to find the most efficient resolutions promptly.

Remote technical services provided by Progent to customers in Phoenix and throughout the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to block or recover quickly after a ransomware attack. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the resources to create an internal Help Desk but who need fast access to a reliable Call Center with proficient phone assistance plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for larger companies and operates as a transparent supplement to your current Helpdesk staff. Progent's Virtual Call Center can act as a an escalation resource for the most difficult network challenges, or be ready in overflow instances when your other resources are swamped.

    Progent's Help Desk Call Center staff of veteran information technology consultants offers your customers in Phoenix or anywhere in the state of Arizona fast communication with a large support group with substantial background delivering phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a significant driver of business success, and Progent's policy is to fix and not merely document technical issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group offers remote and in-depth consulting expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, customization, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Phoenix, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your IT support is proactive rather than reactive. By uncovering emerging problems before they cause downtime, proactive monitoring can head off disruptive and expensive information system failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a combination of platforms.
How Your Phoenix Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Phoenix or anywhere in the state of Arizona, Progent's online network support engineers are ready to deliver expert and economical IT help the instant your organization needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Phoenix office deals with a regular freelance consultant or maintains an in-house IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to solve sudden system emergencies or especially complex integration projects.

Features of Progent's Online Network Support for Phoenix
Progent's phone support, remote repair, network security consulting, and network management services give businesses in Phoenix or anywhere in the state of Arizona unparalleled leverage for your support investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk Call Center support and system administration, Progent's professionals can deliver your office world class network support while allowing you to eliminate the cost and hassle of running a large internal IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, fine tuned support software, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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