Fast Remote Help for Phoenix Networks
Fast Remote Support for Phoenix NetworksFor companies located in Phoenix or anywhere in Arizona, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISSP-certified security engineers to help with advanced security architecture and diagnostic issues.

Progent's online support engineers offer exceptional leverage because they possess the practical experience and are equipped with the advanced tools needed to solve most information system issues quickly. Efficient support lowers direct costs since solutions require fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits even more with incidental costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike typical online service organizations, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where speedy. minor solutions manage to end up as big invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-tested processes which promote the highest level of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to interface to your system without breaching corporate security.

Progent's sophisticated technical support reporting system maintains thorough histories for the support that Progent's customers have received. Progent's team engineers have access to the records of assistance provided to every Progent customer by every Progent engineer. This archive of issues and solutions is stored as a quickly accessible support database that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with key vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's online service experts are able to come up with the most efficient solutions promptly.

Online technical services offered by Progent to clients in Phoenix and anywhere in the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight portfolio of network monitoring and management services addresses all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after a ransomware attack. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with professional telephone support as well as the expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent addition to your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle complex technical challenges, or be available in hectic circumstances when your other service providers are overwhelmed.

    Progent's Help Desk team of experienced network experts offers your workers in Phoenix or anywhere in the state of Arizona instant access to an effective technical support group with years of experience delivering telephone-based support and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial contributor to company success, and Progent's target is to resolve instead of just report network issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Group provides remote advanced engineering support and education in specific application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Phoenix, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your network support is proactive and automated. By anticipating possible issues before they grow into crashes, system monitoring can ward off stressful and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by a combination of OS platforms.
How Your Phoenix Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Phoenix or anywhere in the state of Arizona, Progent's phone-based network support specialists can provide effective and cost-effective IT support whenever your company needs it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair computer problems rapidly while avoiding the expense and lost time associated with in-person service visits.

Even if your Phoenix organization has a local freelance support technician or maintains a full time IT staff that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to handle unexpected system crises or particularly tough integration projects.

Features of Progent's Online Network Services for Phoenix
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services offer businesses in Phoenix or throughout the state of Arizona unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk outsourcing services and network administration, Progent's professionals can provide your company world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Full Range of Servers
    Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help per minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for support services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be forced to permit minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by each consultant to each client. The practice of documenting and organizing support activity results in more effective service and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít release vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















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