Fast and Affordable Online Troubleshooting for Phoenix Computer Systems
Fast Remote Technical Support for Phoenix NetworksFor organizations located in Phoenix or anywhere in the state of Arizona, Progent provides remote support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's online technical support experts provide exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of network issues quickly. Efficient support lowers immediate costs because service calls require minimal billable minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or eliminating system downtime and related costs stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent situations where quick repairs somehow end up as big tabs. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized tools and field-proven processes which allow the maximum degree of effectiveness for remote help and repair for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to access your system without violating system security.

Progent's advanced customer support reporting system maintains comprehensive documentation describing all support that Progent's clients have received. Progent's authorized service personnel have access to the details of assistance delivered to each Progent customer by every Progent engineer. This archive of issues and repairs is organized as a readily searchable internal database that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote service specialists can come up with optimal solutions in the least time.

Remote services offered by Progent to companies in Phoenix and throughout the state of Arizona include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the world's top corporations. The ProSight series of network management outsourcing services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for organizations who don't have the budget to build and maintain an in-house Call Center but who need quick response from an efficient Help Desk Call Center with proficient telephone assistance as well as the ability to escalate complex tasks to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk or improving your current organization, evaluating or enhancing Help Desk software products to meet the particular needs of your corporation, or adding occasional online staff to reinforce your existing Call Center team during high-demand scenarios such as software migrations, mass updates, or installing brand new business software.

    Progent's Call Center team of experienced network consultants gives your workers in Phoenix or anywhere in the state of Arizona quick access to a reliable support group with years of experience delivering phone support and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a crucial driver of company performance, and Progent's aim is to fix rather than simply record network issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in specific application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, customization, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Phoenix, or anywhere in the state of Arizona, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By detecting looming trouble spots before they grow into network outages, remote monitoring can ward off stressful and expensive information system crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems powered by multiple operating systems.
How Your Phoenix Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Phoenix or throughout the state of Arizona, Progent's phone-based network support specialists can provide professional and economical IT support the instant your business requires it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Phoenix company works with a local freelance support technician or maintains an in-house IT staff that know how to deal with common network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your local resources for situations when your usual service personnel either lack the availability or the experience to handle unexpected system emergencies or especially tough integration projects.

Advantages of Progent's IT Support for Offices in Phoenix
Progent's online technical help services allow your Phoenix organization to have the benefits of immediate, expert network support without the expense of managing a full-time IT staff. Your information system will derive greater strategic value by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    For most organizations in Phoenix or anywhere in Arizona, nearby computer support resources, whether consisting of freelance consultants or an in-house IT staff, can handle typical technical issues. On the other hand, major troubles sometimes spring up when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local service people. In these instances, Progent's online service specialists offer an easy, fast, and budget-friendly way to augment your local help and to convey useful information to increase your capability to resolve downstream problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. While freelance consultants have less internal costs than larger support companies and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of fallback help may force your business to go without assistance during an IT crisis. As your company expands, system downtime and problems with critical applications become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a ready source of backup service expertise to insure your IT system remains up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically start with an information architecture implemented on a modest budget. Without a robust infrastructure, band-aid fixes often get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can impede the success of the business. These poorly designed environments need proper analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a network architecture able to deliver the stable foundation to handle current business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller offices require guidance and technical education to negotiate an ever more complicated array of product options capable of promoting business growth and enhancing productivity. These companies do not need a computer consultant who is attempting to earn a commission on a certain vendor's products. IT support and product selling can result in a scenario where the recommended solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match IT expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional background, in the trenches of network support, performing a wide variety of technical projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Companies who utilize familiar independent consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.















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