Fast Remote Technical Support for Phoenix Computer Networks
Fast Phone Technical Support for Phoenix SystemsFor organizations located in Phoenix or anywhere in Arizona, Progent provides remote support for networks based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional value because they have the real-world background and have access to the sophisticated tools required to solve most information system issues rapidly. This lowers immediate costs because solutions require minimal billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating network downtime and associated costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support experience is especially important for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for online support is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are charged only for the support that you actually get. In contrast to many remote service companies, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing do away with scenarios where speedy. minor fixes somehow turn into major tabs. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized technologies and field-tested methodologies which promote the highest level of effectiveness for remote consulting and repair for IT networks of any size. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to access your network remotely without violating system security.

Progent's advanced service reporting system stores extensive documentation of all service that Progent's customers have received. Progent's authorized service personnel have access to the history of assistance delivered to every customer by every consultant. This history of anomalies and fixes is stored as an easily retrievable support database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close partnerships with important vendors such as Cisco and Microsoft open up other massive technical support databases and allow quick response from manufacturers' internal product engineers with the result that Progent's remote service experts can come up with the most efficient resolutions quickly.

Remote technical support services available from Progent to clients in Phoenix and anywhere in the state of Arizona include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who lack the resources to build and maintain an internal Help Desk but who need quick communication with a reliable Help Desk Call Center with proficient telephone assistance plus the expertise to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting expertise can support you in building an effective new Help Desk Call Center or enhancing your current organization, identifying or modifying Help Desk Call Center software products to meet the particular needs of your business, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center team to deal with high-demand events such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center team of veteran network experts provides your customers in Phoenix or anywhere in the state of Arizona immediate access to a reliable technical support resource with extensive experience providing phone support and online repair service for networks that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant driver of company productivity, and Progent's goal is to fix instead of simply annotate IT problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Group provides remote and in-depth consulting support and training in key application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and Excel. To find out more about Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Phoenix, or anywhere in the state of Arizona, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your computer support is proactive rather than reactive. By anticipating possible issues before they grow into full-scale emergencies, proactive monitoring can head off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows environments, or networks powered by multiple platforms.
How Your Phoenix Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Phoenix or throughout the state of Arizona, Progent's phone-based network support engineers can deliver effective and cost-effective system support whenever your business requires it. Long experience offering remote repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-site support visits.

Even if your Phoenix office works with a regular independent consultant or employs a full time organization that can deal with the majority of computer problems, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to fix unexpected network emergencies or particularly tough integration problems.

Benefits of Progent's Network Help for Organizations in Phoenix
Progent's remote IT consulting services enable your Phoenix organization to have the advantages of timely, expert network support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by being increasingly available, productive, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    For most organizations in Phoenix or anywhere in Arizona, local computer support providers, whether consisting of outside consultants or an internal maintenance staff, can resolve the majority of technical problems. However, serious problems may strike when local support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your local service people. In these instances, Progent's online support professionals offer a convenient, fast, and affordable way to augment your local resources and to pass on useful information to improve your ability to deal with downstream problems locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller companies often depend on independent freelance consultants. Although independent service people have less internal costs than big support organizations and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of reserve help may force your business to go without help during an emergency. As your network expands, system downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup support experts to insure your IT system stays available.

  • Create a Solid Foundation for Seamless Growth
    Organizations typically start with an information architecture created on a modest budget. Lacking a strong framework, slap-dash repairs can get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. These poorly designed environments require careful analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can provide the solid foundation to handle critical business demands and facilitate future expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller businesses need advice and technical education to navigate through an ever more complicated maze of technology alternatives available for accelerating business success and improving efficiency. These companies do not need a network engineer who is trying to sell a certain vendor's technology. Network support and product selling can result in a scenario where the recommended solution is designed around a profitable product instead of the genuine requirements of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical consulting with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of technical experience, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Full Family of Server Platforms
    Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you will not be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Businesses who utilize trusted independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.

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