Fast and Affordable Online Support for Phoenix Information Networks
Immediate Remote Consulting for Phoenix SystemsFor businesses located in Phoenix or anywhere in the state of Arizona, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and diagnostic jobs.

Progent's remote support experts provide exceptional leverage because they have the practical background and have access to the sophisticated tools necessary to solve the majority of information system problems rapidly. This reduces direct costs because service calls use up fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company saves even more with incidental costs by reducing or eliminating network downtime and associated costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical online service companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick solutions manage to turn into large bills. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes which ensure the highest level of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent offers safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's remote service group to communicate with your environment without compromising network security.

Progent's sophisticated customer support database system keeps thorough documentation describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of support rendered to each customer by every Progent engineer. This database of anomalies and fixes is structured as a quickly retrievable internal database that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to come up with optimal resolutions promptly.

Online services available from Progent to clients in Phoenix and throughout the state of Arizona include:

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
  • Help Desk Services
    Progent's Help Desk programs for companies with networks based on Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the resources to support an in-house Help Desk Call Center but who want fast access to an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and operates as a seamless supplement to your current Help Desk resources. Progent's Virtual Call Center can serve as a an escalation alternative to resolve the most difficult computer system problems, or be available in hectic circumstances when your regular service providers are overwhelmed.

    Progent's Call Center staff of experienced network experts gives your customers in Phoenix or anywhere in the state of Arizona fast communication with a dependable support resource with years of background providing phone help and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a significant driver of company success, and Progent's intent is to fix rather than just record technical issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft applications including CRM, Office Project, MS Word, and Excel. To read more on Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Team.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a flat monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services managed cloud backup and recovery.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Phoenix, or anywhere in the state of Arizona, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so your network support is proactive rather than reactive. By detecting looming issues before they evolve into full-scale emergencies, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows systems, or environments powered by a mix of operating systems.
How Your Phoenix Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Phoenix or anywhere in the state of Arizona, Progent's phone-based computer support specialists can provide professional and economical IT support whenever your business has to have it. Long experience delivering remote tech support has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Phoenix company deals with a local independent support technician or employs a full time IT staff that know how to deal with common computer problems, Progentís Microsoft certified consultants can still provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to solve sudden system emergencies or especially challenging integration problems.

Features of Progent's Remote Computer Services for Phoenix
Progent's phone help, remote repair, network security expertise, and network administration services give companies in Phoenix or anywhere in the state of Arizona the greatest leverage for your support investment. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

  • Immediate Telephone Access to Microsoft Qualified Professionals
    Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Phoenix and is also ideal for customers in geographic areas of Arizona that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has access to a broad array of Microsoft support tools, technical information, and on-going training.

  • By the Minute Rates to Reduce Costs
    Progent offers remote help on a by-the-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for phone service and asks for no monthly retainer for support services provided during normal business hours. This keeps you from paying big bills for simple fixes.

  • Access to Cisco Certified Network Design Specialists
    As a Registered Partner for Cisco, Progent offers help from on-staff specialists with expertise in designing, implementing, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.

  • Application Experts Team
    Progent's core support services consist of technology integration, MS Exchange consulting, network security planning, and Help Desk Call Center support. Progent's Experts group offers world-class consulting expertise in critical application areas. Help offered by the Application Experts staff covers:
    Microsoft Dynamics GP/Great Plains Consulting and Programming
    MS Project Training
    Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Help
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2016 Application Design and SQL Server 2014 Software Development and Debugging
    Oracle Management and Software Development
    MySQL DBA Services and Application Design
    Mac Help
    Amazon Marketplace Web Service Software Integration

    By providing a full service one-stop source for IT generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that fit the special requirements of your company.

  • Advanced Online Access Software
    Secure remote access permits Progent's service experts to observe precisely what your users see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive onsite visit. Cutting-edge online access tools and expert technicians together allow Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated system monitoring.

  • Compatibility with Mainstream VPN Products
    Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.

  • 24x7 Support for High System Uptime
    For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce high network uptime.

  • Help Desk Services
    Progent's Help Desk support programs are designed especially for budget-constrained organizations whose clients need instant recourse to a Help Desk service with expert phone support and full escalation capability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of IT expertise, refined support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world professional experience, in the trenches of network service, executing a wide variety of technical tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just expert IT skills, but also a consultant with proven methods for applying computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation transmitted by each staff member to each client. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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