Immediate Online Troubleshooting for Phoenix Computer Systems
Urgent Remote Technical Support for Phoenix NetworksFor companies in Phoenix or anywhere in the state of Arizona, Progent offers online support for information systems powered by Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISSP-accredited security engineers to help with advanced security design and diagnostic issues.

Progent's online support experts provide excellent leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls accumulate minimal billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in incidental costs by minimizing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you owe only for the services that you actually get. In contrast to typical remote service organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple policy for pricing prevent situations where speedy. minor fixes somehow end up as big bills. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized tools and field-proven processes that promote the maximum degree of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's online support team to link to your company's environment without violating corporate security.

Progent's proven service reporting system includes extensive records for all support that Progent's customers have received. Progent's authorized service personnel have access to the details of support provided to every customer by every consultant. This database of trouble tickets and repairs is organized as a quickly searchable support database that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and formal relationships with important technology companies including Cisco and Microsoft make available other massive support databases and allow fast access to manufacturers' internal support staff with the result that Progent's online consulting specialists are able to determine optimal resolutions quickly.

Online services available from Progent to companies in Phoenix and anywhere in the state of Arizona include:

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Services
    Progent's Call Center support programs for businesses with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for companies who don't have the money or time to assemble and manage an internal Call Center but who require fast response from a dependable Call Center with proficient telephone support as well as the expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and acts as a transparent reinforcement of your current Call Center resources. Progent's Virtual Call Center can operate as a an escalation resource to handle the most difficult network challenges, or be ready in hectic instances when your regular resources are too busy.

    Progent's Help Desk staff of seasoned network experts offers your workers in Phoenix or anywhere in the state of Arizona rapid contact with a reliable network service resource with extensive background providing telephone-based consulting and remote diagnostics for networks based on Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a crucial enabler of business success, and Progent's aim is to solve instead of just track network issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Excel. To learn additional information about Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Phoenix, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so your network maintenance is proactive and automated. By uncovering emerging problems before they evolve into full-scale emergencies, automated monitoring can minimize inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows systems, or networks that incorporate a variety of operating systems.
How Your Phoenix Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote help with Windows, Apple Mac, or Linux environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Phoenix or anywhere in the state of Arizona, Progent's online computer support specialists are ready to deliver professional and cost-effective system help the moment your company has to have it. More than 15 years of offering online repair services has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix computer problems rapidly while avoiding the cost and lost time associated with on-site service visits.

Even if your Phoenix office relies on a regular independent support technician or maintains a full time organization that know how to handle day-to-day computer issues, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to address unexpected network emergencies or particularly complex integration projects.

Details of Progent's Online Computer Services for Phoenix
Progent's online support, remote repair, system security consulting, and system administration services give offices in Phoenix or throughout the state of Arizona the greatest leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's experts can provide your office world class IT support while allowing you to avoid the expense and hassle of maintaining a large internal IT organization. Highlights of Progent's online help services include:

  • Immediate Phone Contact with Microsoft Qualified Professionals
    Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Phoenix and is also ideal for networks in geographic areas of Arizona that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a wide selection of Microsoft support utilities, service information, and continuing education.

  • Per Minute Billing to Minimize Costs
    Progent offers online support on a per-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for phone help and asks for no periodic retainer for support services delivered during normal working hours. This protects you from paying big bills for quick repairs.

  • Access to Cisco Certified Network Architecture Experts
    As a Certified Partner for Cisco, Progent offers help from authorized specialists with experience in planning, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, high-availability, and secure infrastructure for fixed and mobile networking.

  • Application Experts Consulting
    Progent's basic support services consist of technology integration, MS Exchange Server expertise, network security planning, and Help Desk Call Center services. Progent's Application Experts group can provide world-class consulting expertise for critical business applications. Help available from the Application Experts staff covers:
    Microsoft Dynamics GP Consulting and Customization
    Microsoft Office Project Support
    Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Integration
    SQL Server 2016 Software Development and Microsoft SQL 2014 Application Development and Troubleshooting
    Oracle DBA Services and Application Development
    MySQL Management and Software Development
    Mac Integration
    Amazon MWS Software Design and Programming

    By providing a full service centralized source for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that match the specific requirements of your business.

  • Sophisticated Remote Connectivity Tools
    Protected remote access allows Progent's service experts to observe exactly what your users see. This makes it possible to produce quick solutions to issues that could otherwise demand an expensive onsite service call. Cutting-edge online access software and experienced engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote system monitoring.

  • Support for Leading VPN Products
    Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.

  • 24x7 Support for High System Availability
    For offices with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network availability.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose workers require immediate recourse to a Help Desk service with effective telephone support and full escalation ability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, breadth of IT background, fine tuned support software, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no retainer for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

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