World-class Online Consulting Expertise for BlackBerry Environments
RIM BlackBerry Online Troubleshooting SupportSecure and reliable connectivity from smartphones to collaborative messaging systems like Exchange Server, Lotus Domino, or Novell GroupWise has become a necessity for companies of any size who want to maximize productivity. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the premiere solutions for building and managing wireless connectivity. However, maintaining productive BlackBerry systems is increasingly challenging because of the advanced tools available to fulfill the requirement for enterprise-class protection and non-stop operation. Progent's BlackBerry qualified consultants are experienced at delivering online consulting and support services for BlackBerry systems, reducing support costs and taking care of issues more quickly than is feasible via ordinary on-site service providers.

Progent maintains a seasoned team of remote engineers certified to support networks that incorporate products from all popular suppliers. (Refer to industry certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can help your company to manage challenging problems with your network environment. Progent's Apple certified specialists can help your business to integrate Macintosh computers with your wireless communications environment and can provide help with iPhone and iPad integration. Progent's Linux engineers can offer help for supporting servers powered by various implementations of Linux including RedHat Linux, SUSE, Debian-GNU, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux. This breadth of practice areas allows Progent to act as a convenient solution for IT consulting required in mixed-platform networks and eliminates the blame game that small businesses commonly confront when trying to find technical support.

Progent's IT security engineers have earned top security certifications including Global Information Assurance Certification and ISSAP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include a pair of economical security vulnerability testing service packages that enable small businesses to receive a professional security assessment from a Progent security engineer to uncover potential weaknesses in the security posture you expose on both sides of your firewall.

Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and support of BlackBerry smartphones, providing a single solution for handling critical tasks like smartphone installation, upgrades, and retirement while also providing a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server supports seamless integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry smartphones and allows wireless synchronization.

BlackBerry Enterprise Server Configuration Support

BlackBerry Enterprise Server provides a wealth of data protection options beginning with automatic data encryption of messages transmitted between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard. BES Server also permits excellent flexibility in adjusting degrees of security to match the special needs of your mobile environment. Progent's BlackBerry authorized consultants can help your company to choose advanced security features and enable them remotely. Examples of these wirelessly selectable security features are:

  • Lock down a device
  • Erase information from a lost BlackBerry smartphone
  • Lock out Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also offers versatility in selecting mechanisms to keep mobile users from loading or running unsafe or unauthorized code. Progent can help you to select blocking techniques like:

  • Specify precisely what applications are allowed on the device
  • Block external applications from allocating non-volatile memory on the BlackBerry device
  • Select which resources third-party applications can access on the smartphone
  • Limit the types of access third-party applications running on the BlackBerry smartphone can establish
  • Prevent all third-party software from being installed or executed on the BlackBerry smartphone

Progent's Remote BlackBerry-Certified Technical Support is Fast and Affordable
For businesses in Pittsburgh, Pennsylvania who require quick and economical help from a qualified RIM BlackBerry support expert, Progent delivers efficient online help from a seasoned support staff who have delivered network solutions to organizations in each state in the U.S. (See Progent's customer testimonials.)

Online consulting services eliminates travel expense and allows consultants to fix technical issues rapidly, so you reduce lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry solutions and can provide expert help in areas such as troubleshooting synchronization problems, setting up BlackBerry Enterprise Server, and designing a secure, high-availability system architecture for RIM BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, modifying user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your company email solution. Progent's certified experts can in addition assist you to resolve a broad array of issues concerning synchronization, handset recognition, email reconciliation, web access, mobile connectivity, IM, PC application installation, and Desktop Redirector.

As a leader in providing nationwide remote consulting services for small company IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile support expenses low and, by dealing with issues promptly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone users, setting activation passwords, configuring wireless program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and help your company to define and install appropriate security options.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry consultant offers support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, install push and pull access control lists, control Exchange data flow, create, edit, and assign wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and network requirements analysis, system architecture, roll-out planning and implementation, performance optimization, design of a high-availability architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to create a mobile wireless environment that fits within your IT budget and supports your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which administration model and hardware products match your requirements, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about options for software editions, server hardware and mass storage, network topology, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can assist your company to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-qualified security engineers to run company-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about engineering assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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