Consulting Support for Research In Motion BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile smartphones from Research in Motion are one of the most popular products for maintaining location-independent access to messaging, calendars, web-based programs, and other critical business information. As the complexity of small business IT technology has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has become the norm for businesses regardless of size, successful deployment and maintenance of BlackBerry solutions has grown more challenging. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small organizations often resort to external consulting professionals who offer expertise in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the necessity for an internal BlackBerry solutions specialist and lowering the cost and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's efficient online support model, provides small companies a budget-friendly alternative for incorporating RIM BlackBerry products seamlessly into their IT network.

Progent's engineers can assist your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange setup so that your data and email systems work optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined management utilities to enable you to track and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, customize mobile applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be restored quickly and safely.

Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and support of BlackBerry wireless handsets, providing a single platform for controlling critical jobs like smartphone installation, updates, and retirement and offering a solid foundation for data protection and high availability. BlackBerry BES Server delivers transparent communication between Microsoft Exchange, Groupwise, or Lotus messaging platforms and BlackBerry users and allows remote synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BES Server offers a variety of security options beginning with automatic encryption of information sent between a BlackBerry wireless handset and BlackBerry BES Server using AES or Triple Data Encryption Standard. BES Server also permits great flexibility in adjusting levels of protection to match the specific requirements of your mobile environment. Progent's BlackBerry authorized consultants can help you to select powerful security functions and enable them remotely. Examples of these over-the-air selectable security settings are:

  • Lock down a BlackBerry smartphone
  • Erase information from a lost device
  • Lock out Bluetooth functionality
  • Enable internal protection against malware

BlackBerry Enterprise Server also offers versatility in determining ways to keep users from installing or executing unsafe or prohibited programs. Progent can assist you to select protective processes such as:

  • List precisely what programs are permitted on the device
  • Block third-party applications from allocating persistent storage on the BlackBerry device
  • Select which resources third-party applications can access on the device
  • Limit the types of connections external applications running on the smartphone can initialize
  • Prevent all third-party software from being installed or executed on the BlackBerry device

Progent's Online BlackBerry-Qualified Technical Support is Quick and Affordable
For companies in Pittsburgh, Pennsylvania who require fast and economical access to a certified BlackBerry consultant, Progent delivers efficient remote help from a seasoned network support staff who have provided network solutions to organizations in every state in the United States. (See Progent's client testimonials.)

Remote consulting services eliminates travel expense and lets engineers solve technical issues quickly, allowing you to minimize lost productivity. Progent's BlackBerry specialists have earned certifications in the entire range of BlackBerry solutions and can provide expert support in areas such as fixing synchronization issues, configuring BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant system infrastructure for RIM BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to perform common technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's certified service professionals can in addition help your company to troubleshoot a wide array of problems associated with synchronization, handset recognition, messaging reconciliation, web browsing, wireless connectivity, IM, PC application configuration, and Desktop Redirector.

As a top innovator in delivering nationwide remote support for small business networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry support costs low and, by dealing with problems quickly, improves the output of your BlackBerry clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, troubleshoot, and document a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry include business and technology requirements assessment, solution architecture, roll-out planning and implementation, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to design a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to support a BlackBerry BES Server, assist your organization to determine which management model and physical components match your needs, and evaluate your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions about alternatives for software versions, processors and storage, network design, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can help you to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security specialists to run company-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry environment.

Contact Progent for Help from a RIM BlackBerry-Qualified Expert
If you wish to ask Progent about consulting assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.

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