Introduction to Progent's Support Services for BlackBerry Technology
RIM BlackBerry Consulting ExpertiseWireless access to messages, address books, calendars, and the web is a vital feature of information systems for companies of any type. BlackBerry handhelds are among the most popular solutions for achieving location-independent communications. However the infrastructure required to accommodate BlackBerry handhelds has grown significantly more sophisticated as the pressure high availability and rock-solid security has heightened. Progent's BlackBerry qualified consultants specialize in delivering small businesses world-class network support and technical services that are economical and efficient.

Being a Microsoft Gold Partner with years of background consulting on MS Exchange Server, Progent's consultants can provide in-depth assistance in integrating BlackBerry and Microsoft products by delivering support services such as Microsoft Exchange 2010 Server consulting as well as by delivering complementary support services such as Lync Server deployment and MS Office Communications Server consulting to manage IM and Presence. Progent's Microsoft SQL Server 2016 consultants and MS SQL 2014 consultants can set up and troubleshoot your SQL database system to operate optimally with BES Server, and Progent's Microsoft System Center Data Protection Manager experts can help your company to design backup and restore processes to guard your data and minimize productivity disruption in case of a breakdown of your messaging system.

Progent also maintains a staff of Cisco qualified CCIE network consultants who are accessible online to provide expert support for architecting and repairing your network infrastructure so that it supports your BlackBerry solution with enterprise levels of fault tolerance, scalability, protection, and manageability. CCIEs are recognized networking gurus who are awarded this prestigious status only through thorough testing by Cisco. CCIEs can handle even the most complicated issues associated with network planning, setup, troubleshooting, and service.

Consulting Help for BlackBerry BES Server
RIM's high-end solution for managing big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated software allows Exchange Server, Domino, or Novell GroupWise users to transmit and receive emails that stay encrypted in transit to provide maximum security. BlackBerry Enterprise Server also streamlines a wide variety of key administrative jobs ranging from BlackBerry configuration and upgrades to wireless security and high availability.

RIM BlackBerry Enterprise Server Integration Support

Progent's BlackBerry-certified consultants can show you how to utilize RIM BlackBerry BES Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Update BlackBerry smartphone software wirelessly
  • Control client configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BlackBerry BES Server to implement key procedures not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Install and support BES Server's high-availability architecture using virtualization
  • Install BlackBerry smartphones remotely
  • Set specialized management roles
  • Automatically track and report on the health of your BlackBerry solution

Progent's Remote BlackBerry-Qualified Technical Support is Quick and Economical
For businesses in Pittsburgh, Pennsylvania who want fast and affordable help from an authorized BlackBerry support expert, Progent offers effective remote help from a veteran network support team who have delivered network solutions to companies in every state in the United States. (Refer to Progent's customer testimonials.)

Remote consulting services avoids travel expense and allows consultants to solve technical issues rapidly, so you reduce wasted productivity. Progent's RIM BlackBerry consultants have earned accreditations in all BlackBerry solutions and offer expert support in areas including troubleshooting synchronization problems, setting up BlackBerry BES Server, and creating a secure, high-availability network architecture for RIM BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, repair, and produce documentation for a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and technology needs assessment, system design, installation strategy and execution, performance tuning, configuration of a fault-tolerant environment, data backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to design a mobile wireless solution that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to support a BlackBerry BES Server, assist you to decide which administration model and equipment meet your requirements, and evaluate your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart decisions about options for software versions, processors and mass storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry-certified consultant can assist you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security engineers to perform company-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to install and delete BlackBerry device users on Microsoft Exchange Server and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Help from a BlackBerry-Certified Specialist
In order to ask Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.

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