Consulting Support Services for RIM BlackBerry Technology
BlackBerry SupportBlackBerry wireless PDAs from Research in Motion are among today’s most successful products for achieving mobile access to email, calendars, web programs, and other vital business data. As the sophistication of small company IT technology has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has grown to be the norm for companies of any size, effective integration and support of BlackBerry solutions has grown increasingly challenging. To address issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email systems and company databases, small businesses frequently turn to outside support firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-qualified engineers who can assist small businesses to design, manage, and repair BlackBerry-based environments affordably and effectively, dispensing with the requirement for an internal BlackBerry solutions specialist and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-Gold certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, combined with Progent's proven remote support capabilities, provides small companies an economical alternative for integrating RIM BlackBerry products productively into their IT network.

Progent's engineers can help your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, set up streamlined management tools to help you track and control BlackBerry smartphones across your company, define security policies that make sense for your company, develop custom mobile software, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored rapidly and thoroughly.

Consulting and Technical Support Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and maintenance of BlackBerry wireless handsets, providing a centralized solution for controlling critical jobs like smartphone deployment, updates, and deactivation while also providing a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry handsets and allows wireless synchronization.

RIM BlackBerry BES Server Integration Help

BlackBerry Enterprise Server features a variety of data protection capabilities starting with advanced encryption of information transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent flexibility in adjusting levels of protection to meet the specific needs of your mobile network. Progent's BlackBerry authorized consultants can help you to select powerful security functions and activate them wirelessly. Samples of these wirelessly selectable security settings include:

  • Disable a BlackBerry device
  • Erase information from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BlackBerry BES Server also offers flexibility in selecting ways to keep BlackBerry users from installing or running unsecure or prohibited software. Progent can assist you to choose protective techniques like:

  • List precisely which applications are allowed on the device
  • Block third-party programs from using non-volatile storage on the BlackBerry device
  • Determine which resources third-party applications can use on the smartphone
  • Restrict the types of access external programs running on the BlackBerry device can establish
  • Prevent all third-party applications from being loaded or executed on the BlackBerry device

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned accreditations from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting mobile workforce solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks including troubleshooting enterprise activation issues, registering and removing BlackBerry device users, activating passwords, configuring over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also show you how to operate management software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and help your company to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to install and remove BlackBerry device clients on Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, install the MDS and Instant Messaging, install push and pull access control lists, manage Exchange data flow, generate, edit, and apply wireless LAN and VPN configurations, implement SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, install, test, troubleshoot, and document a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and technology requirements assessment, system architecture, deployment planning and execution, performance tuning, configuration of a high-availability architecture, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to design a mobile wireless system that meets your IT budget and supports your business strategy. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry BES Server, help your organization to decide which administration approach and physical components match your needs, and analyze your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed decisions concerning alternatives for software versions, server hardware and mass storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry consultant can assist your company to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-qualified security engineers to perform network-wide security assessment and compliance validation and suggest improvements to support your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Certified Expert
In order to contact Progent about engineering expertise for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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