Consulting and Technical Support for Research In Motion BlackBerry Environments
RIM BlackBerry ConsultantsBlackBerry mobile smartphones from Research in Motion are among today’s most successful solutions for maintaining mobile connectivity to messaging, calendars, web-based programs, and other critical business information. As the complexity of small company IT technology has increased, and as the demand for world-class protection, dependability, and recoverability has become the norm for businesses of any size, effective deployment and support of BlackBerry solutions has grown more difficult. To handle areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and shared databases, small organizations frequently resort to outside support professionals who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-qualified consultants who can help small businesses to design, administer, and troubleshoot BlackBerry-based environments economically and efficiently, eliminating the necessity for an in-house BlackBerry technology expert and reducing the expense and stress of supporting mobile work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-Gold certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's efficient online support model, provides small businesses an economical alternative for integrating RIM BlackBerry technology productively into their information network.

Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to enable you to monitor and support BlackBerry smartphones across your business, define security policies that make sense for your business, customize mobile applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be recovered quickly and thoroughly.

Consulting and Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and support of RIM BlackBerry smartphones, offering a centralized solution for controlling key jobs like smartphone deployment, upgrades, and retirement and offering a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry users and supports over-the-air synchronization.

BlackBerry BES Server Troubleshooting Support

BES Server provides a wealth of data protection options starting with advanced encryption of messages sent between a BlackBerry device and BlackBerry BES Server based on AES or Triple DES. BES Server also permits excellent flexibility in adjusting levels of security to meet the special needs of your mobile environment. Progent's BlackBerry authorized engineers can help your company to choose advanced security features and enable them wirelessly. Samples of these wirelessly configurable security settings are:

  • Lock down a smartphone
  • Wipe data from a lost smartphone
  • Disable Bluetooth functionality
  • Enable internal defenses against malware

BlackBerry BES Server also offers flexibility in selecting ways to prevent users from installing or running unsecure or prohibited applications. Progent can help you to select protective processes such as:

  • Specify exactly which programs are allowed on the device
  • Block third-party applications from allocating persistent memory on the BlackBerry device
  • Select what resources external programs can use on the BlackBerry smartphone
  • Limit the types of connections third-party software running on the BlackBerry device can establish
  • Block all third-party programs from being installed or executed on the BlackBerry device

Progent's Online BlackBerry-Qualified Support is Quick and Affordable
For businesses in Pittsburgh, Pennsylvania who need fast and affordable access to an authorized RIM BlackBerry support expert, Progent offers effective online help from a veteran support staff who have provided IT solutions to organizations in every state in the U.S. (See Progent's client testimonials.)

Online support eliminates travel expense and allows consultants to solve technical issues quickly, so you reduce lost productivity. Progent's RIM BlackBerry consultants have earned accreditations in all BlackBerry solutions and can provide professional help in areas including fixing synchronization issues, deploying BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant network architecture for RIM BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to carry out basic support functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters, editing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email solution. Progent's seasoned service professionals can in addition help your company to resolve a wide array of problems concerning synchronization, device recognition, messaging reconciliation, web browsing, mobile connectivity, IM, desktop software configuration, and Desktop Redirector.

As a leader in providing nationwide online help for small company networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless support expenses at a minimum and, by dealing with issues promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, test, repair, and document a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and network needs assessment, solution architecture, deployment strategy and implementation, performance optimization, design of a high-availability environment, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to design a mobile wireless solution that fits within your IT budget and supports your business strategy. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which administration approach and hardware products meet your needs, and analyze your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning options for software versions, server hardware and storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry-certified expert can help you to choose and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security engineers to perform network-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Certified Consultant
To ask Progent about technical expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or go to Contact Progent.
















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