Consulting Support for Research In Motion BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile smartphones from Research in Motion are one of the most popular products for maintaining location-independent access to messaging, calendars, web-based programs, and other critical business information. As the complexity of small business IT technology has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has become the norm for businesses regardless of size, successful deployment and maintenance of BlackBerry solutions has grown more challenging. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small organizations often resort to external consulting professionals who offer expertise in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the necessity for an internal BlackBerry solutions specialist and lowering the cost and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-Gold certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This range of knowledge, coupled with Progent's proven remote service delivery capabilities, provides small companies a budget-friendly alternative for integrating RIM BlackBerry products productively into their business information system.

Progent's experts can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, configure streamlined management tools to enable you to monitor and control BlackBerry smartphones throughout your company, define security policies that make sense for your company, customize wireless applications, and make sure that your network architecture is properly designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be recovered quickly and safely.

Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies administration and support of BlackBerry wireless handsets, offering a centralized platform for handling critical jobs like device deployment, upgrades, and retirement while also providing a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus messaging platforms and BlackBerry users and allows over-the-air synchronization.

BlackBerry BES Server Configuration Support

BlackBerry Enterprise Server offers a variety of data protection capabilities starting with advanced data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows great versatility in selecting degrees of protection to match the specific needs of your company's environment. Progent's BlackBerry certified consultants can help your company to choose powerful security functions and activate them remotely. Samples of these wirelessly selectable security features are:

  • Disable a device
  • Erase information from a lost BlackBerry device
  • Lock out Bluetooth
  • Activate built-in protection against malicious attacks

BES Server also provides versatility in selecting mechanisms to keep users from installing or executing unsecure or prohibited programs. Progent can help you to choose protective processes such as:

  • List precisely which programs are permitted on the device
  • Prevent external programs from using persistent memory on the BlackBerry device
  • Determine which resources third-party applications can use on the BlackBerry device
  • Restrict the kinds of access external software running on the smartphone can establish
  • Prevent all external software from being loaded or run on the BlackBerry device

How Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry consulting services span areas from troubleshooting synchronization issues to designing mobile productivity solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help you to perform basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's certified service professionals can in addition assist you to resolve a wide array of issues concerning synchronization, handset recognition, email consistency, web browsing, mobile connectivity, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote consulting services for small company networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support costs at a minimum and, by dealing with problems promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, install the MDS and IM, deploy access control lists, manage Microsoft Exchange data flow, generate, update, and assign wireless LAN and VPN configurations, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and network requirements analysis, solution architecture, installation strategy and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to design a mobile wireless system that fits within your information technology budget and aligns with your business strategy. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration model and hardware products match your needs, and evaluate your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart choices concerning options for software versions, server hardware and storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry-certified consultant can assist your company to select and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-qualified security specialists to run network-wide security assessment and compliance testing and suggest improvements to support your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Qualified Consultant
To ask Progent about engineering support for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.
















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