Fast and Affordable Online Technical Support for Pittsburgh Information Networks
Urgent Remote Support for Pittsburgh NetworksFor businesses located in Pittsburgh or anywhere in the state of Pennsylvania, Progent provides remote technical support for networks based on Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support experts offer excellent leverage because they have the practical background and are equipped with the sophisticated technology necessary to resolve the majority of information system problems quickly. This lowers immediate expenses because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company saves additionally in indirect expenses by reducing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is especially valuable in environments that rely on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many remote support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from scenarios where fast fixes manage to turn into major tabs. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized technologies and field-tested processes which permit the maximum degree of efficiency for online help and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to connect to your company's computer system remotely without compromising system security.

Progent's powerful customer support database system stores thorough records describing the service that Progent's clients have received. Progent's team engineers have the benefit of the records of support delivered to every Progent client by every Progent engineer. This archive of anomalies and fixes is organized as a quickly retrievable internal database that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with major vendors including Cisco and Microsoft open up other extensive technical databases and permit fast access to vendors' internal product engineers so Progent's online consulting specialists can arrive at the best solutions in the least time.

Remote technical services provided by Progent to businesses in Pittsburgh and throughout the state of Pennsylvania include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced technology used by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to complete major initiatives economically and on time. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the budget to support an internal Help Desk but who require quick access to an efficient Call Center with proficient telephone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your current organization, identifying or customizing Help Desk Call Center software products to handle the particular demands of your company, or adding temporary online personnel to work with your in-house Help Desk Call Center team to handle unusually busy scenarios such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk team of veteran network consultants offers your workers in Pittsburgh or anywhere in the state of Pennsylvania quick assistance from a large network service resource with substantial background delivering phone support and remote troubleshooting for networks powered by Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a crucial contributor to business efficiency, and Progent's intent is to solve instead of merely report network issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply online and in-depth consulting support and education in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and Excel. For more information concerning Progent's consulting, customization, and education services, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Pittsburgh, or anywhere in the state of Pennsylvania, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your network maintenance is proactive and automated. By detecting looming issues before they expand into downtime, automated monitoring can ward off disruptive and expensive network crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft environments, or systems that support multiple OS platforms.
How Your Pittsburgh Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online help with Windows, Apple Mac, or Linux networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Pittsburgh or anywhere in the state of Pennsylvania, Progent's phone-based computer support specialists can deliver effective and affordable IT support whenever your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair IT problems rapidly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Pittsburgh organization works with a local freelance consultant or employs an in-house organization that know how to deal with ordinary computer problems, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to handle sudden system emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Organizations in Pittsburgh
Progent's online network troubleshooting services allow your Pittsburgh organization to realize the advantages of on-call, world-class network support without the cost of maintaining an in-house IT staff. Your information system will acquire added strategic worth by being more reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    For most companies in Pittsburgh and throughout Pennsylvania, local network service resources, whether represented by outside consultants or an in-house IT staff, can deal with the majority of technical issues. However, major troubles can occur when your regular support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call service experts give you a convenient, quick, and economical solution to augment your regular resources and to convey valuable knowledge to improve your ability to deal with future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller organizations commonly rely on individual freelance service providers. While freelance service people carry less internal costs than larger support organizations and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may require your company to go without assistance during an IT crisis. As your business grows, system downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of reserve support experts to insure your network is always available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically start with an information system implemented on a modest budget. Without a robust framework, slap-dash fixes can get piled onto an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the organization. These badly designed environments need proper assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a system architecture able to deliver the solid foundation to handle current business demands and ease future expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller organizations need advice and technical training to navigate through an ever more complex maze of technology options capable of promoting business growth and improving productivity. These companies do not need a computer consultant who is trying to resell a certain vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align technical consulting with the real interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT experience, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Entire Family of Servers
    Progent can provide in-depth expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 upgrades, Windows Server 2003 upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by every staff member to every client. The practice of documenting and archiving service records results in more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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