Fast Online Support for Pittsburgh Computer Networks
Fast Online Consulting for Pittsburgh NetworksFor companies in Pittsburgh or anywhere in Pennsylvania, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the services of CISSP-accredited security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to solve most network problems rapidly. This lowers direct costs because solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company saves additionally in incidental expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting experience is especially important for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay only for the services that you actually get. Unlike many remote service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where fast repairs somehow end up as big bills. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of optimized tools and field-tested methodologies that promote the highest degree of efficiency for remote engineering help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to link to your company's computer system remotely without violating system security.

Progent's proven service reporting application stores extensive documentation describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of support delivered to every Progent client by any Progent engineer. This history of trouble tickets and repairs is organized as an easily retrievable support database that permits Progent's online technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and formal relationships with major technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with the best solutions in the least time.

Remote technical services available from Progent to customers in Pittsburgh and anywhere in the state of Pennsylvania include:

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to execute major projects within budget and on time. Progent's special remote engineering services include:
  • Help Desk Expertise
    Progent's Help Desk support alternatives for companies with networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the money or time to create an internal Help Desk Call Center but who want quick communication with a dependable Call Center with proficient telephone support as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or improving your current organization, identifying or enhancing Help Desk software products to meet the special needs of your business, or providing occasional online personnel to reinforce your existing Help Desk team to handle unusually busy situations like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of experienced network professionals offers your computer users in Pittsburgh or anywhere in the state of Pennsylvania immediate access to an effective technical support resource with years of experience providing phone support and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center perception as a major driver of business efficiency, and Progent's goal is to solve and not simply document network problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides online and in-depth engineering expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Project, Word, and Excel. To learn more information about Progent's expertise, custom development, and education services, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Pittsburgh, or anywhere in the state of Pennsylvania, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your network support is proactive rather than reactive. By uncovering possible trouble spots before they cause downtime, remote monitoring can minimize disruptive and costly service failures. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Windows networks, or systems that support a variety of platforms.
How Your Pittsburgh Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Pittsburgh or anywhere in the state of Pennsylvania, Progent's online computer support specialists can deliver effective and cost-effective system support whenever your business has to have it. Long experience providing remote repair services has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Pittsburgh company works with a regular independent consultant or employs a full time organization that know how to handle the majority of computer issues, Progent’s Microsoft and Cisco certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the experience to deal with unexpected system emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Offices in Pittsburgh
Progent's online technical help services enable your Pittsburgh company to realize the advantages of on-call, enterprise-class network support without the cost of maintaining a full-time IT organization. Your network will acquire added business value by being increasingly available, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    With most organizations in Pittsburgh and throughout Pennsylvania, nearby network support providers, whether consisting of independent consultants or an internal IT staff, can resolve typical network issues. However, serious problems sometimes spring up when local resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual service technicians. In these cases, Progent's online service experts provide an easy, quick, and affordable solution to augment your regular help and to transfer useful knowledge to increase your capability to resolve future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller organizations commonly depend on individual freelance consultants. While independent consultants have smaller overhead than big consulting organizations and can often charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of backup help may force your business to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system is always available.

  • Create a Solid Foundation for Seamless Growth
    Companies often start with an information system created on a modest budget. Lacking a robust infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a company grows, stability and expandability problems can hinder the success of the business. Such poorly built systems need proper analysis, intelligent long-term planning, and wide IT expertise to upgrade to a network architecture able to offer the stable foundation to handle vital business demands and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations require guidance and technical training to navigate through an ever more complicated maze of product options available for promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is trying to resell a certain vendor's technology. IT support and product sales can result in a situation where the proposed solution is designed around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align IT consulting with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, breadth of technical expertise, refined support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Entire Line of Servers
    Progent offers world-class expertise for Microsoft’s popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server moves, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits by the minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by each staff member to every customer. The discipline of documenting and organizing support records results in more effective service and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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