Fast and Affordable Online Troubleshooting for Pittsburgh IT Networks
Immediate Online Consulting for Pittsburgh SystemsFor companies located in Pittsburgh or anywhere in the state of Pennsylvania, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage because they possess the practical experience and are equipped with the sophisticated technology needed to solve the majority of network issues quickly. This reduces direct expenses since service calls use up fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced online technical support know-how is especially important for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent situations where quick fixes somehow end up as big bills. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes which promote the highest degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to link to your environment without breaching network security.

Progent's sophisticated customer support database application keeps extensive records describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support rendered to every Progent client by any Progent engineer. This history of anomalies and repairs is organized as a conveniently searchable proprietary knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft open up additional massive support knowledge bases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote service experts can determine the best resolutions promptly.

Remote support provided by Progent to customers in Pittsburgh and throughout the state of Pennsylvania include:

Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's special online consulting services include:
  • Call Center Services
    Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the budget to create an in-house Call Center but who want quick access to an efficient Call Center with professional telephone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Call Center or revamping your established one, identifying or modifying Help Desk software products to address the particular requirements of your company, or providing occasional phone support staff to supplement your internal Help Desk group to deal with demanding events like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran network professionals gives your workers in Pittsburgh or anywhere in the state of Pennsylvania immediate assistance from a large support resource with substantial experience providing telephone-based support and online diagnostics for networks based on Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a crucial driver of business success, and Progent's target is to fix rather than simply annotate technical issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced engineering expertise and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft business applications including CRM, Project, Word, and Office Excel. To learn additional information about Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Group.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as IPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS managed cloud backup and recovery.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Pittsburgh, or anywhere in the state of Pennsylvania, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so that your IT support is proactive and automated. By exposing possible trouble spots before they result in full-scale emergencies, proactive monitoring can head off stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows environments, or systems that support a variety of operating systems.
How Your Pittsburgh Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online help with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Pittsburgh or throughout the state of Pennsylvania, Progent's phone-based computer support engineers can deliver expert and economical IT support whenever your company requires it. More than 15 years of delivering remote repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Pittsburgh business works with a regular independent support technician or employs an in-house organization that can handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to resolve sudden system crises or particularly complex integration problems.

Advantages of Progent's IT Support for Businesses in Pittsburgh
Progent's online support services allow your Pittsburgh business to realize the benefits of timely, expert IT support without the expense of managing a full-time IT organization. Your network will acquire greater business worth by becoming more available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your local support resources
    For most organizations in Pittsburgh and throughout Pennsylvania, nearby network support providers, whether made up of independent consultants or a full-time maintenance staff, can solve the majority of technical problems. However, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual support technicians. In these instances, Progent's online service professionals give you an easy, fast, and economical way to augment your local help and to transfer useful knowledge to increase your capability to handle downstream issues locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller offices commonly rely on independent freelance service providers. While freelance service people have less overhead than big support organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may force your business to wait for help during an emergency. As your network grows, system downtime and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup service experts to make sure your network stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses often start with an information system created on a shoestring budget. Lacking a strong framework, band-aid fixes often get thrown onto a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. Such poorly built systems need proper analysis, smart strategic planning, and wide IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to handle current business requirements and simplify downstream expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices need advice and technical education to navigate through an ever more complex maze of technology options available for promoting business growth and enhancing efficiency. Businesses hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. IT support and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align IT consulting with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of technical background, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, at the front lines of network support, performing a broad variety of IT projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not only expert IT help, but also a consultant with proven approaches for using computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during normal business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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