Fast and Affordable Online Technical Support for Pittsburgh Information Networks
Urgent Online Support for Pittsburgh NetworksFor businesses in Pittsburgh or anywhere in the state of Pennsylvania, Progent provides online support for information systems based on any combination of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the services of CISSP and CISM-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's online technical support experts offer excellent value due to the fact that they have the practical experience and have access to the sophisticated technology necessary to resolve most information system problems rapidly. Efficient support reduces immediate costs because service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company benefits even more with incidental expenses by reducing or avoiding network outages and associated losses due to business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting experience is especially important in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you receive. In contrast to typical remote support companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where fast fixes somehow end up as big tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and field-proven methodologies that allow the highest level of effectiveness for remote technical support and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's remote service group to access your computer system without compromising corporate security.

Progent's sophisticated customer support reporting application stores comprehensive histories for all service that Progent's customers have received. Progent's staff engineers have the benefit of the records of support delivered to every client by any consultant. This history of issues and responses is stored as a quickly accessible proprietary knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and formal partnerships with major technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and permit fast access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can find optimal solutions in the least time.

Remote technical support services provided by Progent to customers in Pittsburgh and anywhere in the state of Pennsylvania include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight line of outsourced network management services covers all key facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, and infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the resources to create an internal Help Desk but who need fast communication with a reliable Help Desk with proficient telephone support as well as the expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can assist you in building an efficient new Call Center or improving your established one, evaluating or enhancing Help Desk Call Center software products to handle the unique demands of your business, or adding occasional online staff to work with your internal Help Desk Call Center group to handle high-demand events like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of seasoned network professionals offers your clients in Pittsburgh or anywhere in the state of Pennsylvania rapid contact with a dependable technical support resource with years of background offering telephone-based help and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a significant driver of business performance, and Progent's target is to solve instead of simply record network issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based advanced engineering expertise and training in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To find out more on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Pittsburgh, or anywhere in the state of Pennsylvania, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so your computer support is proactive rather than reactive. By exposing emerging problems before they grow into crashes, automated monitoring can minimize stressful and expensive network crises. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or networks that support a variety of OS platforms.
How Your Pittsburgh Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with Microsoft, Mac OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Pittsburgh or anywhere in the state of Pennsylvania, Progent's online network support specialists can provide professional and economical IT support whenever your company requires it. More than 15 years of delivering remote technical assistance has led to Microsoft Gold status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair network problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your Pittsburgh business has a local freelance consultant or employs an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to address unexpected network crises or especially tough integration problems.

Benefits of Progent's Network Help for Companies in Pittsburgh
Progent's remote network troubleshooting services allow your Pittsburgh company to have the advantages of on-call, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your network will derive greater business worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most companies in Pittsburgh or anywhere in Pennsylvania, local network support providers, whether made up of outside consultants or an in-house IT staff, can solve typical network issues. However, IT crises may strike when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your usual service technicians. In these cases, Progent's on-call support professionals give you an easy, fast, and economical solution to supplement your regular help and to pass on valuable knowledge to increase your ability to resolve downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller businesses often rely on individual freelance service providers. While independent service people have less internal costs than big consulting firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the lack of fallback personnel may require your business to wait for assistance during an IT crisis. As your business expands, network downtime and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup service experts to make sure your network is always available.

  • Build a Scalable Foundation for Smooth Growth
    Companies often begin with an information system implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get piled onto a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such poorly designed systems need proper assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure that can provide the solid foundation to meet vital business requirements and ease future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller offices need guidance and technical training to negotiate an ever more complex array of product options available for promoting business success and improving efficiency. Businesses do not need a computer engineer who is motivated to resell a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is designed around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match technical expertise with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of IT experience, refined remote support software, and understanding of corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Complete Family of Server Platforms
    Progent offers world-class support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 R2 integration, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits per minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for services delivered during regular working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be forced to permit less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by each consultant to every customer. The practice of documenting and archiving support records allows more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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