Remote Network Support Services for Pittsburgh Small Office IT Networks
For small organizations and new ventures in Pittsburgh or anywhere in the state of Pennsylvania, Progent's online network support engineers can provide expert and affordable system support the instant your company has to have it. More than 10 years of offering remote technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.
Even if your Pittsburgh small business works with a regular independent support technician or employs an in-house IT staff that know how to deal with common computer issues, Progent’s Microsoft and Cisco certified consultants offer a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to fix unexpected network crises or especially complex integration projects.
Features of Progent's Online Network Services for Pittsburgh
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer small offices in Pittsburgh or anywhere in the state of Pennsylvania unparalleled leverage for your IT budget. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help program include:
Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to small businesses in Pittsburgh and is also ideal for customers in more remote areas of Pennsylvania that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, technical information, and on-going training.
By the Minute Rates to Minimize Expenses
Progent offers remote support on a per-minute basis, so you pay only for the support you use. Progent has no minimum charge for phone service and requires no ongoing subscription fee. This saves you from paying big invoices for routine repairs.
Access to Cisco Certified Network Design Professionals
As a Certified Partner for Cisco, Progent can provide the services of authorized specialists who have experience in planning, implementing, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected infrastructure for local and remote networking.
Application Experts Group
Progent's core consulting offerings include system integration, MS Exchange consulting, network security design, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting support for critical application areas. Help offered by the Application Experts staff covers:
By providing a full service one-stop resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that fit the unique needs of your company.
State of the Art Remote Connectivity Tools
Protected online access allows Progent's service professionals to observe exactly what your users see. This makes it easier to find quick fixes to issues that could otherwise demand an expensive personal visit. Cutting-edge remote access tools and experienced technicians together allow Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
Round-the-Clock Service for Maximum System Availability
For small organizations with vital applications, Progent can provide round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high system availability.
Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-constrained small businesses whose clients need immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
Advantages of Progent's Network Help for Small Offices in Pittsburgh
Progent's online network troubleshooting services allow your City# small business to experience the benefits of immediate, expert network support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:
Seamless remote expansion of your local IT resources
With most small businesses in Pittsburgh or anywhere in Pennsylvania, nearby network support resources, whether represented by freelance consultants or an internal IT staff, can take care of typical technical issues. On the other hand, major troubles sometimes spring up when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online support experts provide a convenient, fast, and affordable solution to augment your local help and to pass on useful knowledge to improve your ability to resolve downstream issues in-house.
Less Reliance on Individual Consultants
For network maintenance, small organizations commonly rely on individual freelance service providers. Although independent service people have less overhead than big support firms and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of fallback personnel may force your business to wait for help during an IT crisis. As your small business expands, network unavailability and trouble with vital applications are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service experts to make sure your IT system stays up and running.
Create a Scalable Foundation for Seamless Growth
Small organizations typically start with an information architecture created on a shoestring budget. Lacking a scalable framework, band-aid fixes often get piled onto a weak foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. These poorly built systems require careful assessment, smart long-term planning, and wide IT expertise to upgrade to a system architecture able to offer the stable foundation to handle current business requirements and simplify downstream expansion.
Interact with Problem Solvers Instead of Product Sellers
Small companies need advice and technical education to navigate through an ever more complex array of product options available for accelerating business success and enhancing efficiency. They do not need a network engineer who is attempting to earn a commission on a certain vendor's products. IT support and product selling can lead to a situation where the recommended
solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to match IT consulting with the real needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of technical expertise, refined support tools, and understanding of enterprise networking enable small companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Proven Methodology
Progent’s team of Microsoft and Cisco qualified experts average more than a decade of real-world industry experience, at the forefront of network support, performing a broad variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert IT skills, but also a consultant with proven methods for applying technical knowledge to solve actual network problems quickly.
Value Pricing
Progent's pricing model is to charge for online service and on-site help by the minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with big bills for quick repairs so you won't be forced to allow less critical problems to fester.
Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports sent by each consultant to every customer. The discipline of detailing and archiving support records results in more efficient support and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and productive.
24x7 Network Monitoring with Microsoft MOM
Progent is one of the only IT service companies to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MOM allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Progent's Microsoft-certified consultants can provide computer support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2003. Progent’s support team can help you plan, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including Windows 2000 Server, Microsoft SQL Server 2005, Microsoft ISA Server 20066, Biztalk Server, Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, SharePoint Server, SharePoint Services, Virtual Server, Project Server, and Operations Manager 2007 and 2005.
Progent's Cisco-authorized IT professionals can help you create an economical, 24x7 Internet connection solution that can achieve 24x7 Internet access via a wide array of fault tolerant Internet access products and services including non-stop BGP, automatic fail-over, and redundant ISPs. Progent can provide Cisco Certified Internetwork Expert engineers to show you how to apply the most current technology for 24x7 Internet connections to build an affordable, completely redundant Internet network with automatic failover and other capabilities to create non-stop Internet access.
Progent's Cisco-qualified network management engineers can show you how to run Cisco's management tools alongside a selection of specialized third-party applications to create a complete network management strategy in order to keep your network operating smoothly, fully utilize limited resources, guard your data, revive rapidly from device breakdown or malicious assaults, and enable you to expand or reassign valuable resources sensibly and economically as your business grows.
Microsoft SQL Server 2005 delivers powerful, familiar tools to computer experts as well as to network users, lessening the difficulty of creating, integrating, administering, and using company data and analytical programs in environments ranging from mobile devices to corporate information systems. The complexity and integration demands of Microsoft SQL Server 2005 require a network consultant with hands-on experience and broad knowledge in planning and deploying data-driven, comprehensive business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Progent’s experienced Cisco network security consultants provide high-level PIX Firewall and ASA Firewall consulting services covering infrastructure design, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, mutlivector attack defense, and secure access services. Ranging from compact, easy-to-install desktop appliances for small and home offices to scalable enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, performance, and excellent reliability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform,minimizing possible OS-specific security holes. PIX firewalls offer a variety of integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote access IPSec VPN connectivity, intelligent networking services, and flexible management solutions. The Cisco ASA 5500 Firewalls leverage engineering proven in security appliances from Cisco's PIX 500 family. Progent’s network security experts can show you how to choose and deploy any PIX 500 or ASA 5500 Series security appliances such as the PIX 515E Firewall, the PIX 525 Firewall, and the Cisco ASA 5540 Firewall.
Progent's productive atmosphere will allow you to become a more capable professional by improving your technical skills and boosting the satisfaction of your customers. Progent makes good on this promise by attracting the best professional talent for you to work with, offering an advanced network and communications infrastructure, using specialized application utilities to deliver the highest level of support, and by optimizing our business models for attracting and maintaining customers.
Progent offers support services for WatchGuard Firewall/VPN security products such as the Firefox X Core family of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall security appliance that aligns with your security strategy and fits your computer budget. Progent can also help you to integrate WatchGuard Firewall/VPN and WatchGuard SSL VPN devices with protection products from other vendors and provide a one-stop source for technical help, training, and security consulting.
Progent's certified security staff can show you how to protect your Mac network through professional services such as performing security audits, clean up after virus and denial of service penetrations, configuring firewalls, implementing secure remote and mobile connectivity, deploying monitoring programs for defense against viruses, spam, and directory harvest attacks, and developing a comprehensive security strategy adapted for the particular goals of your business information system.
Years of background with Microsoft's Exchange products makes Progent among the most knowledgeable IT support firms in California for integrating email systems based on Exchange Server 2000. Progent is skilled in helping small businesses derive all the advantages of Exchange Server under common scenarios including updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 Email environment, and outsourcing your Exchange Server administration.
Progent’s IT outsourcing packages provide economical computer support for small organizations. Whether it includes designing network architecture, setting up an internal Help Desk or using an outside one, deploying a new e-mail system, monitoring your system, or building a web-based eCommerce solution, outsourcing your IT engineering services can reduce expenses and eliminate risks, permitting network support budgets to increase in a more moderate and manageable fashion than is feasible by assembling a bulky, all-purpose internal network support organization. Progent’s Outsourcing White Paper and flyers show how Progent can help you build a secure and robust network architecture for your critical business software powered by Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Progent's Check Point Software consultants can help you choose and configure Check Point Software Firewall/VPN utilities and appliances powered by Check Point Software's security platform to provide an affordable and effective security defense for your business network. Progent can also help you configure other Check Point technologies such as Check Point ZoneAlarm and Check Point NGX VPN with protection solutions from other vendors and provide a central stop for continuing technical support, administration, training, and consulting services.
Progent provide Northern California small to midsize companies enterprise-class IT consulting services as well as online or in-person troubleshooting for networks powered by Microsoft Windows Server technology and Microsoft's .NET servers including MS Exchange Server 2003 and Microsoft SQL Server 2005. Progent's Microsoft and Cisco qualified IT consultants also offer security consulting for companies ranging from the small office to the worldwide enterprise.
Before Progent’s Microsoft Operations Manager solution, system problems were approached reactively, after users complained about them. With the benefit of proactive, computer generated alerts and trend reports created by MOM, Progent can now address server problems before they grow to be critical enough to impact network uptime. Because of MOM, Progent can resolve potential problems before customers know that the problems are there. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small company networks enterprise-class reliability, security and performance.
Microsoft Exchange and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft qualified experts can show you how to install Microsoft Entourage and Exchange so your Mac users are able to collaborate with teammates who use Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac systems can coexist, enabling Mac users to receive and send email, search the GAL, import addresses, synchronize appointments, and invite fellow workers to meetings via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately configured and that WebDAV and Outlook Web connectivity are enabled. Progent also can provide customized onsite Entourage training.
