Pittsburgh, PA Metro Area Contact Information:

City Street Address Contact Information
Pittsburgh, PA 500 Grant Street
Suite 2900
Pittsburgh, Pennsylvania, 15219
Sales Phone: 412-387-1444

Link: Pittsburgh Network Support Services

Fast and Affordable Remote Troubleshooting for Pittsburgh IT Networks
Immediate Online Support for Pittsburgh NetworksFor companies in Pittsburgh or anywhere in the state of Pennsylvania, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage because they possess the practical experience and are equipped with the advanced technology required to solve most information system problems rapidly. Efficient support lowers direct costs because solutions use up minimal chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online consulting know-how is particularly valuable in environments that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where quick repairs manage to turn into big bills. Progent's skill at disposing of technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized technologies and field-proven processes which promote the highest degree of efficiency for online consulting and repair for IT networks of any size. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your network remotely without violating system security.

Progent's proven technical support database system stores detailed records of all support that Progent's clients have been provided. Progent's team consultants have access to the specifics of services delivered to each client by every consultant. This database of issues and resolutions is structured as an easily accessible internal database that permits Progent's online support engineers to share their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and working relationships with important technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's remote service experts are able to arrive at optimal resolutions quickly.

Remote technical support services offered by Progent to businesses in Pittsburgh and anywhere in the state of Pennsylvania include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key areas of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide centralized control and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so any potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are intended for companies who lack the budget to create an in-house Help Desk but who want fast access to an effective Call Center with proficient phone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent reinforcement of your current Help Desk team. Progent's Virtual Call Center can serve as a an escalation alternative for the most difficult technical issues, or be available in overflow circumstances when your regular support engineers are swamped.

    Progent's Call Center staff of seasoned network experts offers your customers in Pittsburgh or anywhere in the state of Pennsylvania fast assistance from a large support resource with years of background providing telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a major contributor to company performance, and Progent's intent is to fix rather than just report IT problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff offers phone-based professional engineering expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Pittsburgh, or anywhere in the state of Pennsylvania, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so your computer support is proactive and automated. By detecting looming problems before they result in full-scale emergencies, automated monitoring can head off stressful and expensive service crises. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or networks powered by a mix of operating systems.
How Your Pittsburgh Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Pittsburgh or anywhere in the state of Pennsylvania, Progent's phone-based computer support specialists are ready to deliver expert and economical IT help whenever your organization needs it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Pittsburgh company relies on a local independent support technician or maintains a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to solve unexpected system emergencies or particularly tough integration problems.

Benefits of Progent's Network Help for Businesses in Pittsburgh
Progent's online technical help services allow your Pittsburgh company to enjoy the advantages of timely, enterprise-class network support without the expense of managing an in-house IT staff. Your network will acquire added business worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    For most organizations in Pittsburgh or anywhere in Pennsylvania, local computer service providers, whether made up of outside consultants or an in-house maintenance staff, can resolve the majority of network issues. However, IT crises can occur when your regular support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local service people. In these instances, Progent's online support experts offer an easy, quick, and affordable way to augment your regular resources and to pass on valuable information to increase your capability to handle downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies commonly depend on independent freelance service providers. While independent service people carry less internal costs than big support companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system remains up and running.

  • Create a Solid Basis for Smooth Growth
    Companies often start with an IT system implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can impede the success of the organization. These poorly built systems require careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a network infrastructure that can provide the stable foundation to meet vital business demands and ease future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller companies require advice and technical training to navigate through an increasingly complicated maze of technology options available for accelerating business success and enhancing productivity. They do not need a computer consultant who is attempting to sell a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align IT consulting with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT experience, refined support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Complete Range of Server Platforms
    Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 integration, Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help per minute. Consequently, you are charged only for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during regular business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















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