Pittsburgh, PA Metro Area Contact Information:

City Street Address Contact Information
Pittsburgh, PA 500 Grant Street
Suite 2900
Pittsburgh, Pennsylvania, 15219
Sales Phone: 412-387-1444

Link: Pittsburgh Network Support Services

Urgent Remote Help for Pittsburgh UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Pittsburgh or anywhere in Pennsylvania, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and business continuity preparedness.

Progent's online support services represent exceptional value due to the fact that they are equipped with the real-world background and the advanced technology to solve the majority of information system issues rapidly. Efficient support reduces direct costs since service calls require a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally in incidental costs by reducing or eliminating system downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted management.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you actually get. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid situations where quick solutions somehow turn into big bills. Progent's penchant for disposing of problems quickly translates into your company conserving cash.

Progent's Remote Service Technologies
Through years of experience, Progent has developed an arsenal of customized technologies and field-proven methodologies that permit the highest level of efficiency for online help and repair for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to connect to your system without violating network security.

Progent's sophisticated technical support database application maintains comprehensive histories for all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of assistance rendered to every client by any engineer. This archive of issues and fixes is organized as a conveniently retrievable internal knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to arrive at the most efficient solutions promptly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Pittsburgh or anywhere in Pennsylvania or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's remote support professionals offer certified skills in an extensive set of disciplines. This broad range of technical skills enables Progent's engineers to tackle virtually any problem that may occur in a small or midsize business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to clients with multi-OS environments, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

Online services provided by Progent to companies in Pittsburgh and throughout the state of Pennsylvania include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of computer technology including system infrastructure, email solutions, system and process security, UNIX and Windows integration, VMware technologies for server economization and easy administration, and migration from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer urgent remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

    Major Linux platforms for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Consultants for Pittsburgh, PennsylvaniaThe Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs can deal with the most stubborn challenges surrounding network planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness since their depth of expertise permits them to resolve the most difficult problems quickly. In common instances, less experienced engineers can wrestle for hours or even days with the same tasks that a CCIE can fix in minutes. Few support organizations make CCIEs available to help small and mid-size companies. Progent can provide fast phone contact with a CCIE so your company can receive urgent support for serious network issues that are lowering business productivity but are outside the experience of your local network service group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your environment using the latest remote troubleshooting technology to provide quick, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Certified MS Windows Expertise
    Windows Experts for Pittsburgh, PennsylvaniaProgent's Microsoft-qualified online support engineers offer computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 design, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a full array of online desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified System Security Specialists
    CISSP Qualified Network Security Professionals for Pittsburgh, PennsylvaniaProgent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of security solutions that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to recuperate rapidly following a damaging breach. Security support services available from Progent include: in depth network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm assaults; setting up firewalls; designing safe mechanisms for remote and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting support to help companies of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies often need. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote engineering services include:
  • Call Center Support
    Progent's Help Desk Call Center support programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for small businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who need quick response from an efficient Call Center with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and acts as a transparent reinforcement of your established Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative to handle the toughest network challenges, or be available in those circumstances when your other service providers are too busy.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or enhancing your current one, evaluating or customizing Help Desk Call Center software products to handle the particular demands of your company, or adding temporary online personnel to reinforce your internal Call Center team to handle demanding situations like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk staff of experienced information technology professionals offers your workers in Pittsburgh or anywhere in the state of Pennsylvania rapid contact with a reliable technical support group with extensive background providing phone help and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a significant contributor to business efficiency, and Progent's target is to solve instead of just record IT problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote professional consulting support and education in key application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and MS Excel. To read additional information on Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac consultants can nurture the imaginative aspect of Apple Mac computing by providing phone-based consulting services and education in graphics, audio, and video. Progent's consultants offer expertise in a range of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or building an audio/video post production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Pittsburgh, or anywhere in the state of Pennsylvania, remote network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By detecting looming trouble spots before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks based on a variety of OS platforms.

How Your Pittsburgh Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.















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