Immediate Online Consulting for Pittsburgh UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Pittsburgh or anywhere in the state of Pennsylvania, Progent offers support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISSP-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's online support engineers represent excellent value due to the fact that they have the practical experience and the advanced tools to resolve the majority of network issues quickly. Efficient support lowers immediate costs since service calls accumulate a smaller number of chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits even more in indirect expenses by reducing or avoiding system downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.

Progent's pricing model for remote help is structured to maximize the impact of your network support investment. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you actually get. Unlike many remote service companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid scenarios where fast solutions manage to turn into major invoices. Progent's skill at dealing with problems quickly translates into your company spending less money.

Progent's Remote Service Technologies
Over time, Progent has developed an arsenal of optimized tools and field-tested methodologies which promote the highest degree of effectiveness for online help and repair for small company information networks. Progent provides safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's online support team to link to your company's computer system without breaching network security.

Progent's advanced service database application includes extensive histories for all service that Progent's customers have been provided. Progent's team service personnel have access to the history of services rendered to each client by every engineer. This archive of anomalies and fixes is organized as an easily retrievable proprietary knowledge base that allows Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to other vast technical support databases and allow fast response from vendors' internal support staff with the result that Progent's online consulting experts are able to arrive at the most efficient resolutions quickly.

Start Receiving Remote UNIX, Linux, Solaris, or Mac OS X Technical Assistance from Progent
To get started with Progent's phone services in Pittsburgh or anywhere in Pennsylvania or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's remote network support professionals possess advanced credentials in a comprehensive array of disciplines. This wide range of IT skills allows Progent's consultants to manage practically any problem likely to occur in a small or midsize company information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To help customers with mixed-OS environments, Progent also provides the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and ISSAP engineers.

Phone-based services available from Progent to small businesses in Pittsburgh and throughout the state of Pennsylvania include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services address a broad array of information technology including system infrastructure, messaging solutions, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and simplified management, and migration from older systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing problems within UNIX/Linux networks powered by leading derivatives of UNIX such as:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Engineers for Pittsburgh, PennsylvaniaThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and validates a consultant's networking skills at the master level. Cisco qualified CCIEs can handle even the most intractable issues surrounding network infrastructure planning, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad expertise allows them to resolve even the most intractable problems rapidly. In common cases, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few service providers make CCIEs available to support small and medium sized businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive immediate assistance for complex network infrastructure problems that are impacting business productivity but are beyond the experience of your local IT maintenance resources. Progent's CCIE engineers can communicate with your computer system via the latest remote troubleshooting technology to perform fast, secure, and affordable diagnosis and remediation. Progent's CCIEs can provide assistance with all of Cisco's popular selection of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Authorized Windows Experts
    MS Windows Support for Pittsburgh, PennsylvaniaProgent's Microsoft-certified online support engineers offer network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the assistance of consulting engineers who can assist your company with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2013 application development, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad array of remote desktop support and troubleshooting services including Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Experts
    CISSP Certified System Security Specialists for Pittsburgh, PennsylvaniaProgent's certified CISSP, ISSAP, and CISM security consultants can provide a range of system protection services that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or assist your business to clean up quickly following a damaging penetration. Security support services offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; integrating firewalls; building safe architectures for off-site and mobile access; guarding your email infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies frequently need. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Services
    Progent's Call Center service offerings for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for smaller companies who don't have the resources to support an in-house Help Desk but who need fast communication with an efficient Help Desk Call Center with professional phone assistance as well as the available expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent addition to your established Helpdesk staff. Progent's Virtual Call Center can operate as an escalation option for the toughest network problems, or be ready in overflow situations when your regular resources are overwhelmed.

    Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or enhancing your established one, selecting or modifying Help Desk Call Center application software to address the particular requirements of your corporation, or adding temporary online staff to supplement your existing Call Center team to handle unusually busy situations such as software transitions, major updates, or installing new applications.

    Progent's Help Desk team of veteran network consultants offers your computer users in Pittsburgh or anywhere in the state of Pennsylvania fast communication with a large network service group with years of experience delivering phone consulting and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center perception as a significant driver of company success, and Progent's aim is to resolve rather than just track network issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and MS Excel. To find out additional information about Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac experts can support the creative elements of Macintosh computing by offering phone-based help support and education in graphics, sound, and video. Progent's consultants offer expertise in a variety of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio/video or setting up an audio/video production lab.

    Remote Network Monitoring Support
    Progent offers businesses in Pittsburgh, or anywhere in the state of Pennsylvania, remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your business so that your IT maintenance is proactive and automated. By uncovering emerging issues before they grow into downtime, remote monitoring can head off disruptive and costly service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft networks, or environments based on a variety of OS platforms.

How Your Pittsburgh Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple Mac computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

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