UNIX, Linux, Solaris, and Apple Mac OS X Remote Consulting for Pittsburgh Small Business Network Systems
For small companies in Pittsburgh or anywhere in Pennsylvania, Progent offers round-the-clock remote technical support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support services represent excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to solve the majority of information system issues quickly. Efficient support reduces immediate costs since service calls take up fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in indirect costs by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are charged just for the support that you receive. In contrast to many remote service firms, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where quick fixes somehow end up as large invoices. Progent's skill at dealing with technical issues quickly translates into your company saving money.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested methodologies that ensure the maximum degree of efficiency for online consulting and repair for small company computer systems. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN technology permits the consultants of Progent's remote service group to connect to your computer system without violating network security.
Progent's highly evolved customer support database system stores thorough documentation for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of all help provided to each client by any Progent consultant. This archive of anomalies and fixes is organized as a quickly accessible internal database that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and formal relationships with major vendors such as Cisco Systems and Microsoft make available additional massive technical support knowledge bases as well as to manufacturers' internal product engineers so Progent's remote consulting specialists can find optimal resolutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's remote services in Pittsburgh or anywhere in Pennsylvania or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical requirement for IT help, visit Immediate Emergency Support.
Online Support Services Offered Progent
Progent's online technical service experts offer advanced credentials in a comprehensive array of technologies. This broad scope of IT skills enables Progent's engineers to tackle almost any problem that may take place in a small or midsize business network. Certificates earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
Online technical support services Offered by Progent to small businesses in Pittsburgh and throughout the state of Pennsylvania include:
UNIX, Linux, Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online support services address a broad range of information technology such as system architecture, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified administration, and migration from legacy systems to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based help analyzing anomalies within UNIX/Linux systems based on leading versions of UNIX including:
Contact a Cisco CCIE for High-level Network Problem Solving The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn challenges surrounding network planning, integration, maintenance, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco System's internal product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or locating software updates. CCIEs provide exceptional cost-effectiveness because their deep expertise allows them to fix the most intractable problems rapidly. In typical cases, less experienced engineers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Few service organizations make CCIEs accessible to help small and medium sized businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can receive urgent support for serious network infrastructure issues that are hurting worker efficiency but are beyond the scope of your regular computer support providers. Progent's Cisco CCIE engineers can communicate with your environment by means of advanced on-line support tools in order to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN technology.
Certified Microsoft Windows Expertise Progent's Microsoft-certified remote support engineers can deliver network troubleshooting and IT assistance for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner consulting firm and can provide your business the help of support engineers who can show you how to deploy, support and manage the entire family of Microsoft Windows Servers such as Windows 2003 Server, SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft SBS 2003, Exchange Server, Application Center, SharePoint Services, Virtual Server, and System Center Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Certified Network Security Engineers Progent's accredited CISSP and ISSAP network security engineers offer a range of security services that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate quicky after a serious breach. Security services available from Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; installing firewalls; establishing safe techniques for remote and mobile connectivity; securing your email system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology projects that small companies often request. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of information technology enables customers to complete major initiatives economically and on time. Progent's special remote engineering services include:
Help Desk Call Center Expertise
Progent's Call Center programs for small businesses with networks that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller organizations who lack the resources to support an in-house Help Desk but who need fast communication with a reliable Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging problems to high-level consultants.
Progent’s Virtual Call Center is intended for bigger businesses and serves as a seamless reinforcement of your established Help Desk organization. Progent's Virtual Call Center can operate as a an escalation resource to resolve the toughest technical problems, or be available in those instances when your ordinary service providers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or revamping your existing organization, evaluating or customizing Call Center software products to address the unique requirements of your corporation, or adding temporary phone support personnel to supplement your internal Help Desk Call Center team to deal with unusually busy situations like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants gives your computer users in Pittsburgh or anywhere in the state of Pennsylvania immediate assistance from a large network service resource with years of experience offering telephone-based consulting and online diagnostics for networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a crucial driver of business productivity, and Progent's policy is to solve instead of simply record technical issues.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Group provides phone-based advanced consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Word, and Microsoft Office Excel. To read more information about Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the artistic elements of Mac computing by delivering phone-based consulting support and education in graphics, sound, and motion video. Progent's support professionals offer help in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or building an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Pittsburgh, or anywhere in the state of Pennsylvania, online network and server monitoring support powered by MS Operations Manage (MOM), enhanced by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By detecting emerging problems before they result in crashes, remote monitoring can head off disruptive and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows networks, or environments powered by multiple OS platforms.
How Your Pittsburgh Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based help with UNIX/Linux, Solaris, or Mac OS X computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or e-mail information@progent.com.
Progent's Microsoft-certified professionals can assist you you to calculate the advantages of Windows Server 2008 for your business, develop pilot programs and migration plans, integrate Windows Server 2008 with your IT environment and applications, train your support personnel how to use new management utilities, and deliver continuing consulting and tech support via affordable options including Help Desk Call Center service and online technical support.
Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the industry's most popular office productivity applications. Progent's Apple-certified Macintosh consultants can show you how to set up Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows-powered computers so that Mac users can access the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who run Microsoft Windows. Progent's engineers have expertise with both Mac and Windows platforms and can provide service for environments that combine Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or environments which carefully restrict collaboration between Apple Mac and Windows users.
New Edge is a nationwide CLEC provider of data communications networks and last-mile Internet connectivity. New Edge Networks provides a wide spectrum of data transports such as New Edge DSL, SDSL, ADSL, Full T1, Fractional T1, Point-to-Point T1, Frame Relay, Asynchronous Transfer Mode, Private Line, and DS3. New Edge also offers VoIP solutions. Progent has an agent agreement with New Edge and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to help you integrate New Edge Networks carrier services to build an enterprise-class, cohesive communications solution on a small-business budget.
Progent’s Microsoft-certified consultants can provide small and midsize companies IT consulting, maintenance, and troubleshooting services for SharePoint Server. SharePoint Server is an advanced portal platform for efficiently connecting people, teams and data. SharePoint Portal Server offers a common spot for your workers or clients to connect to, manage, share and manipulate useful data, documents, and applications and to interact with other people. SharePoint Server allows faster and more intelligent decisions, more effective access across teams and more streamlined business processes. The primary goal of SharePoint Portal Server is to gather together, in a relevant way, all of the diverse sources of knowledge available inside and outside an organization. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the knowledge they’ve developed in a manner that makes data easy to locate, download and apply.
Progent's CISSP qualified security consultants, or Certified Information Systems Security Professionals, are consultant who have earned CISSP status as a result of extensive study and formal examination. CISSP qualification recognizes mastery of an international standard for information security. American National Standards Institute has given the CISSP status official recognition in the field of IT security under ISO/IEC 17024. Areas of knowledge included within CISSP include Security Management Practices, Security Architecture and Test Systems, Access Permission Methodology, Software Development Security, Business Processes Security, Physical Security, Cryptography, Telecommunications, Network Security, and Business Continuity Planning.
The Certified Information Systems Auditor (CISA) accreditation is an important achievement that signifies expertise in network security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation has consultants pass an extensive examination administered by the ISACA international professional association. Progent can provide the expertise of a CISA-qualified security professional able to help businesses in the areas of information systems audit process, IT administration, systems and architecture lifecycle, information technology support, protection of data assets, and disaster recovery preparedness.
Progent’s Microsoft certified professionals can offer small and medium size companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the rapid creation of enterprise-class business programs that can give your company a competitive advantage. SQL Server provides core support for XML and can query over the Internet and outside the corporate firewall. In addition to providing consulting, support and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information network. Progent can also help you migrate from older editions of SQL Server to Microsoft SQL Server 2005.
Progent offers consulting expertise for WatchGuard Firewall security appliances such as the Firefox X Core family of Firewalls and the Firebox VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and maintain a WatchGuard Firewall/VPN security appliance that aligns with your security plan and fits your IT budget. Progent can also assist you to integrate WatchGuard Firewall and WatchGuard SSL VPN products with protection technology from other vendors and offer a convenient source for technical help, education, and security expertise.
Progent's Microsoft-certified consultants can provide network help and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2003. Progent’s support professionals can show you how to design, deploy, maintain and administer the entire family of Windows .NET Servers including Windows 2000 Server, SQL Server, Microsoft ISA Server 20066, Microsoft BizTalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange Server, Application Center, Microsoft SharePoint Portal Server, SharePoint Services, Virtual Server, Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
Cisco's Unified Wireless Network infrastructure offers cost-effective wireless solutions for productive mobility. Cisco's solution enables the same level of security, flexibility, and maintainability for wireless LANs that organizations expect in their wired infrastructure. This includes built-in enterprise-class security that detects, prevents, and self-corrects in response to known and new security threats. It incorporates integrated mobility features such as voice support, position services, visitor access, and enhanced protection. Cisco technology has the flexibility and expandability to handle the requirements of IT systems of all sizes, from small companies to global enterprises, within wireless campus deployments or branch offices. Cisco's Unified Wireless Network allows companies to exploit the RF infrastructure to optimize business processes and increase efficiency via a mobile workforce. Cisco's wireless solutions reduce overall operational costs and streamlines LAN implementation, support, and management. Wireless devices that Progent provides expertise for include Cisco's Aironet 1130AG Series access points, Cisco 1500 outdoor mesh access points, Cisco 1400 Series bridges, Cisco's WLCM-E Routers, and the Cisco 4400 Wireless Network Controller.
Progent offers IT services for mid-size companies with 50 to 250 system clients. The mid-size business or office has traditionally been an overlooked segment of the market for IT consulting services. The overhead and service access practices of large third-party service firms make them too costly for the typical mid-size company or small medium business (SMB), which usually relies on a modest IT budget with which to maintain an information network whose advanced technology and sophistication are often similar to the networks of much larger enterprises. Progent's service delivery model, which takes great advantage of online support, virtual network infrastructure and 24x7 network monitoring, dramatically reduces the IT support expenses of a small-medium business while providing the small organization with big-company service from professional, world-class experts with background in a broad range of midsized business network solutions. If your mid-sized company or small business is looking for the quality of network support appropriate for a mid-size office without paying enterprise costs, you need Progent.
In addition to providing Microsoft Dynamics GP specialists, Progent can give you access to consultants experienced in Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Best Software, and QuickBooks Pro by Intuit. Progent's experts also can help you build and maintain a protected, robust network foundation to run your ERP, MRP and accounting solutions.
Progent's Data Center professionals can help you identify high availability data centers that match the specific requirements of your business. Fault tolerant Internet Data Centers are especially attractive to small organizations due to of their affordability and simplified logistics in comparison to taking a do-it-yourself strategy. Attempting to design an in-house data center that offers even a basic degree of fault tolerance is too costly for typical small organizations. Progent can show you how to reap all the benefits of non-stop data centers and fault tolerant colo sites by offering a full range of consulting and support services.
For small companies in Pittsburgh or anywhere in Pennsylvania, Progent offers round-the-clock remote technical support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to handle high-level security architecture and diagnostic jobs.
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn challenges surrounding network planning, integration, maintenance, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco System's internal product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or locating software updates. CCIEs provide exceptional cost-effectiveness because their deep expertise allows them to fix the most intractable problems rapidly. In typical cases, less experienced engineers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Progent's Microsoft-certified remote support engineers can deliver network troubleshooting and IT assistance for all Microsoft server and office productivity technology. Progent is a 
Progent's accredited CISSP and ISSAP network security engineers offer a range of security services that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate quicky after a serious breach. Security services available from Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; installing firewalls; establishing safe techniques for remote and mobile connectivity; securing your email system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
