Fast Remote Support for Pittsburgh UNIX or Linux NetworksFor small companies in Pittsburgh or anywhere in Pennsylvania, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.

Progent's online support services represent excellent leverage due to the fact that they have the practical experience and the advanced tools to solve most network issues quickly. This reduces direct costs because service calls take up fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in indirect costs by reducing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's billing model for online support is structured to get the most out of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to many online support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate situations where quick solutions manage to end up as big invoices. Progent's skill at dealing with problems quickly translates into your company spending less cash.

Progent's Online Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes that promote the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize company information systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's online support team to interface to your company's system remotely without violating network security.

Progent's highly evolved technical support database application maintains extensive histories for all service that Progent's customers have received. Progent's staff service personnel have access to the details of services delivered to each Progent customer by every consultant. This archive of problems and repairs is structured as a conveniently accessible proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close partnerships with major vendors such as Cisco and Microsoft make available other extensive support databases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to come up with optimal resolutions promptly.

Initiate Online UNIX, Linux, Solaris, or Mac OS X Technical Support from Progent
To access Progent's phone services in Pittsburgh or anywhere in Pennsylvania or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.

Remote Network Support Services Offered Progent
Progent's phone-based technical support engineers offer credentials in an extensive array of disciplines. This wide range of capability allows Progent's consultants to handle practically any emergency that may take place in a small business network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To help businesses with multi-OS networks, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Phone-based support Offered by Progent to companies in Pittsburgh and anywhere in the state of Pennsylvania include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a broad array of computer technology including system infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux consultants can offer emergency remote help for resolving anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:

    Important Linux versions for which Progent can provide expertise include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Pittsburgh, PennsylvaniaThe Cisco CCIE certification is the top recognition for networking professionals, and certifies a person's technical knowledge at the expert level. CCIEs can deal with the most complex challenges surrounding network infrastructure planning, installation, management, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional value since their broad expertise permits them to find solutions for the most intractable problems rapidly. In typical cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Few consulting organizations make CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get immediate assistance for complex network infrastructure problems that are hurting worker productivity but are not within the experience of your regular IT service providers. Progent's CCIE consultants can tie into your environment using advanced remote support technology to provide quick, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, as well as Virtual Private Network products.

  • Authorized Windows Experts
    MS Windows Experts for Pittsburgh, PennsylvaniaProgent's Microsoft-certified remote support experts offer computer system repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the expertise of support professionals who can help you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2013 application development, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a wide range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified System Security Specialists
    CISSP Qualified Network Security Consultants for Pittsburgh, PennsylvaniaProgent's accredited CISSP and ISSAP network security engineers can provide a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recover quickly following a damaging breach. Security consulting services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; configuring firewalls; building safe techniques for off-site and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects that small companies frequently need. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Services
    Progent's Call Center programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are intended for small organizations who lack the budget to assemble and manage an internal Help Desk Call Center but who need quick communication with a reliable Call Center with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent extension of your established Call Center organization. Progent's Virtual Help Desk can act as an escalation resource to handle complex network challenges, or be available in overflow circumstances when your regular resources are too busy.

    Progent's Call Center consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your current organization, evaluating or customizing Call Center application software to address the special needs of your corporation, or adding occasional online personnel to work with your existing Help Desk resources during demanding events like software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced network consultants offers your workers in Pittsburgh or anywhere in the state of Pennsylvania immediate contact with a dependable technical support group with substantial experience providing phone support and remote troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a significant enabler of company performance, and Progent's policy is to resolve rather than merely annotate network issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers online professional consulting support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, MS Word, and Excel. For more on Progent's consulting, programming, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac professionals can promote the imaginative facets of Macintosh environments by delivering remote consulting support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special jobs such as scanning or digitizing audio/video or establishing an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent offers companies in Pittsburgh, or anywhere in the state of Pennsylvania, online network and server monitoring services powered by MS System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your computer support is proactive rather than reactive. By anticipating emerging issues before they evolve into network outages, proactive monitoring can avoid stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft environments, or systems based on a combination of OS platforms.

How Your Pittsburgh Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or Mac OS X networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.

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