Pittsburgh, PA Metro Area Contact Information:

City Street Address Contact Information
Pittsburgh, PA 500 Grant Street
Suite 2900
Pittsburgh, Pennsylvania, 15219
Sales Phone: 412-387-1444

Link: Pittsburgh Network Support Services

Immediate Phone Consulting for Pittsburgh UNIX or Linux NetworksFor small companies located in Pittsburgh or anywhere in the state of Pennsylvania, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-certified security engineers to help with high-level security architecture and business continuity preparedness.

Progent's online support engineers offer exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of information system issues rapidly. This reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization saves even more with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.

Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical remote service companies, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where quick repairs manage to end up as major invoices. Progent's skill at handling technical issues efficiently results in your company spending less money.

Progent's Online Technical Support Tools
Over time, Progent has refined an arsenal of customized technologies and field-proven processes which allow the maximum degree of efficiency for online help and troubleshooting for small and midsize company IT networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to connect to your company's environment without breaching system security.

Progent's proprietary technical support database application includes comprehensive documentation of the service that Progent's customers have been provided. Progent's team engineers have access to the specifics of all help delivered to every Progent client by any Progent engineer. This database of issues and fixes is stored as a conveniently exploitable support database that permits Progent's online technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft permit access to other massive technical databases and permit fast access to manufacturers' in-house support staff with the result that Progent's online consulting specialists can come up with optimal solutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Pittsburgh or anywhere in Pennsylvania or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's remote consulting professionals have certified skills in a comprehensive set of disciplines. This wide range of IT skills allows Progent's engineers to manage practically any problem likely to crop up in a small or midsize business network. Credentials awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.

To support companies with multi-platform environments, Progent also provides the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical services available from Progent to customers in Pittsburgh and throughout the state of Pennsylvania include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a wide spectrum of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and simplified administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can offer urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:

    Important Linux variants for which Progent offers expertise include:

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Pittsburgh, PennsylvaniaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and certifies an individual's network technology knowledge at the expert level. CCIEs can deal with the most difficult issues surrounding network infrastructure design, installation, maintenance, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep experience enables them to solve even the most difficult problems quickly. In many cases, less experienced engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few service providers make CCIEs available to support small and medium sized companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive urgent help for complex network infrastructure issues that are lowering worker efficiency but are outside the scope of your regular computer service personnel. Progent's Cisco-qualified CCIE support experts can connect to your computer system using state-of-the-art on-line support technology to perform efficient, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network technology.

  • Certified MS Windows Experts
    MS Windows Expertise for Pittsburgh, PennsylvaniaProgent's Microsoft-certified remote support experts can deliver computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange 2010 maintenance, SharePoint Server 2013 development, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 integration and development and SQL Server 2017 Linux integration consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad range of online desktop services such as Windows 7 migration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Qualified Network Security Professionals
    CISSP Certified System Security Professionals for Pittsburgh, PennsylvaniaProgent's qualified CISSP and ISSAP network security engineers can provide a variety of system protection services to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or help you to clean up quickly following a damaging breach. Security services offered by Progent cover thorough network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; installing firewalls; establishing safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses frequently need. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center service options for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for small companies who lack the resources to create an in-house Help Desk but who require quick communication with a dependable Help Desk Call Center with professional phone support plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for larger companies and serves as a seamless extension of your existing Help Desk staff. Progent's Virtual Call Center can serve as an escalation alternative to resolve the toughest computer system challenges, or be ready in hectic situations when your ordinary service providers are too busy.

    Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk or improving your existing organization, selecting or modifying Call Center software to handle the special requirements of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center team to deal with unusually busy situations like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of experienced network professionals provides your workers in Pittsburgh or anywhere in the state of Pennsylvania rapid assistance from a large network service group with years of experience providing phone help and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a major contributor to company success, and Progent's aim is to fix and not just document network problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts staff can supply remote advanced consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Project, MS Word, and MS Office Excel. To find out additional information about Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac professionals can support the imaginative facets of Macintosh environments by providing remote consulting services and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio or video or putting together an audio/video production studio.

    Online Network and Server Monitoring Support
    Progent offers companies in Pittsburgh, or anywhere in the state of Pennsylvania, online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your IT support is proactive rather than reactive. By uncovering potential issues before they grow into downtime, proactive monitoring can head off stressful and costly network crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks based on multiple operating systems.

How Your Pittsburgh Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.

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