Urgent Online Consulting for Pittsburgh UNIX or Linux NetworksFor small businesses in Pittsburgh or anywhere in Pennsylvania, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.

Progent's online technical support engineers offer excellent value because they have the practical experience and the sophisticated technology to resolve most information system issues rapidly. Efficient support lowers immediate costs because solutions require a smaller number of billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company saves additionally with indirect costs by reducing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to typical remote support companies, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent scenarios where speedy. minor fixes manage to end up as large invoices. Progent's skill at handling problems quickly results in your business spending less money.

Progent's Online Technical Support Tools
Through years of experience, Progent has developed an arsenal of customized technologies and field-tested methodologies which allow the highest degree of efficiency for remote help and repair for small business computer networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access allows the consultants of Progent's Technical Response Center to access your company's network without violating network security.

Progent's highly evolved service database system includes extensive histories describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of services delivered to each client by any Progent consultant. This database of issues and resolutions is organized as an easily accessible support knowledge base that allows Progent's remote support experts to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to come up with the most efficient solutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Assistance from Progent
To access Progent's phone services in Pittsburgh or anywhere in Pennsylvania or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.

Online Support Services Offered Progent
Progent's remote technical support professionals offer credentials in an extensive array of products and technologies. This broad scope of IT skills allows Progent's consultants to tackle almost any crisis that may crop up in a small or midsize company network. Credentials held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to companies with multi-platform networks, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional specialists, and ISSAP engineers.

Online services available from Progent to customers in Pittsburgh and throughout the state of Pennsylvania include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote consulting services cover a wide array of information technology such as system architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified administration, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance for resolving anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:

    Important Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Consultants for Pittsburgh, PennsylvaniaThe Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure engineers, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most intractable problems occurring in network planning, integration, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying software patches. CCIEs are an excellent cost-effectiveness since their broad experience permits them to solve even the most complex problems rapidly. In common instances, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can get immediate help for severe network infrastructure issues that are lowering business efficiency but are outside the scope of your regular network maintenance personnel. Progent's CCIE engineers can communicate with your environment via sophisticated on-line support technology in order to provide quick, safe, and economical analysis and repair. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.

  • Certified Windows Support
    Microsoft Windows Expertise for Pittsburgh, PennsylvaniaProgent's Microsoft-qualified remote support engineers offer network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of online PC desktop services including Windows 7 integration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Specialists
    CISSP Certified Network Security Engineers for Pittsburgh, PennsylvaniaProgent's qualified CISSP and ISSAP network security consultants can provide a range of system protection solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recuperate quickly following a damaging penetration. Security solutions available from Progent cover in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; building secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special projects that small companies frequently need. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables customers to complete critical projects economically and on time. Progent's special remote engineering solutions include:
  • Help Desk Support
    Progent's Help Desk service options for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for small companies who don't have the budget to assemble and manage an in-house Call Center but who require quick communication with an efficient Help Desk with proficient telephone support as well as the in-depth expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent supplement to your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve the toughest computer system challenges, or be ready in those circumstances when your regular service providers are swamped.

    Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk application software to meet the special demands of your company, or adding occasional phone support personnel to reinforce your internal Call Center group during demanding scenarios such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your workers in Pittsburgh or anywhere in the state of Pennsylvania immediate access to a large network service group with years of experience offering phone consulting and online diagnostics for networks powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a solid contributor to business productivity, and Progent's target is to resolve rather than just report technical issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff offers remote professional engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, MS Office Word, and Microsoft Excel. To find out additional information on Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can nurture the imaginative facets of Mac computing by delivering phone-based consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio or video or configuring an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent offers companies in Pittsburgh, or anywhere in the state of Pennsylvania, online network and server monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your IT support is proactive and automated. By anticipating looming problems before they cause full-scale emergencies, remote monitoring can ward off disruptive and expensive service crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or environments that support a variety of platforms.

How Your Pittsburgh Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or Apple Mac environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.

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