Immediate Online Consulting for Pittsburgh UNIX or Linux SystemsFor small companies located in Pittsburgh or anywhere in Pennsylvania, Progent offers help for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery planning.

Progent's remote technical support engineers offer excellent value due to the fact that they have the practical experience and the advanced technology to solve most network problems quickly. This reduces immediate expenses since solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization saves even more in incidental expenses by reducing or avoiding system outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for online help is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical remote service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where fast repairs somehow turn into substantial invoices. Progent's skill at solving problems efficiently translates into your business spending less money.

Progent's Online Technical Support Technologies
Over the years, Progent has refined an arsenal of optimized technologies and field-proven processes that allow the highest level of efficiency for online engineering help and repair for small business IT networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to connect to your company's environment without breaching network security.

Progent's sophisticated technical support reporting system stores extensive records for the service that Progent's customers have received. Progent's team service personnel have access to the history of assistance delivered to each Progent client by any consultant. This database of issues and repairs is organized as a readily retrievable support knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and formal partnerships with important technology companies such as Cisco and Microsoft permit access to additional vast support databases and permit priority response from vendors' in-house product engineers so Progent's online consulting specialists are able to come up with the best resolutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or Mac OS X Network Support from Progent
To get started with Progent's remote services in Pittsburgh or anywhere in Pennsylvania or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.

Online Support Services Available from Progent
Progent's remote consulting engineers possess credentials in a comprehensive array of disciplines. This wide range of capability permits Progent's consultants to tackle almost any emergency likely to crop up in a small business network. Credentials held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To help companies with multi-platform environments, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

Online support provided by Progent to clients in Pittsburgh and anywhere in the state of Pennsylvania include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services cover a wide array of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and simplified administration, and migration from older applications to current Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can offer urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Pittsburgh, PennsylvaniaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and certifies a person's technical skills at the master level. Cisco qualified CCIEs can handle even the most complex challenges occurring in network planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. CCIEs represent an excellent cost-effectiveness since their depth of expertise permits them to resolve even the most intractable problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few consulting providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get timely assistance for serious network infrastructure issues that are lowering business efficiency but are beyond the experience of your regular computer maintenance resources. Progent's CCIE support experts can interface to your network by means of sophisticated remote support technology in order to perform fast, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Certified Windows Experts
    Microsoft Windows Support for Pittsburgh, PennsylvaniaProgent's Microsoft-qualified online support engineers can provide computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of support engineers who can assist you with a wide variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint 2013 design, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a full range of online PC desktop consulting and support services such as Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Experts
    CISSP Qualified Network Security Experts for Pittsburgh, PennsylvaniaProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions that can improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate quickly after a damaging penetration. Security solutions offered by Progent cover in depth security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; configuring firewalls; establishing safe architectures for off-site and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize physical resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract projects that small companies frequently need. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Services
    Progent's Call Center service offerings for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller organizations who lack the resources to create an in-house Help Desk Call Center but who need fast communication with an effective Help Desk with professional phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and acts as a transparent addition to your current Helpdesk resources. Progent's Virtual Call Center can act as an escalation option to handle complex computer system problems, or be ready in overflow situations when your ordinary support engineers are overwhelmed.

    Progent's Help Desk consulting support can assist you in creating an efficient new Call Center or enhancing your current organization, selecting or modifying Call Center software products to handle the special demands of your business, or adding occasional phone support personnel to reinforce your existing Call Center team during high-demand scenarios like software migrations, mass upgrades, or installing brand new business software.

    Progent's Call Center staff of veteran information technology consultants gives your computer users in Pittsburgh or anywhere in the state of Pennsylvania rapid assistance from a reliable network service group with years of background delivering phone support and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of business performance, and Progent's policy is to solve instead of simply annotate technical problems.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based professional engineering expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and Office Excel. To find out more information on Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can support the creative facets of Mac systems by delivering phone-based consulting support and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Pittsburgh, or anywhere in the state of Pennsylvania, remote network and server monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your computer support is proactive and automated. By detecting looming problems before they expand into network outages, remote monitoring can avoid stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Windows networks, or systems powered by a variety of operating systems.

How Your Pittsburgh Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple Mac networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.