Immediate Phone Support for Pittsburgh UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Pittsburgh or anywhere in the state of Pennsylvania, Progent offers technical support for networks based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most network issues quickly. This reduces immediate expenses since service calls take up a smaller number of billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits even more with indirect costs by minimizing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to many remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where speedy. minor fixes somehow turn into big bills. Progent's penchant for solving problems quickly results in your company spending less cash.

Progent's Remote Technical Support Tools
Over time, Progent has developed an array of optimized technologies and field-tested methodologies that allow the highest degree of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to interface to your environment without violating network security.

Progent's advanced customer support database system keeps thorough histories for the support that Progent's customers have received. Progent's authorized engineers have access to the records of assistance rendered to each Progent client by any Progent consultant. This archive of anomalies and resolutions is organized as a conveniently searchable internal database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft permit access to other extensive technical knowledge bases and allow quick response from manufacturers' internal support staff so Progent's online consulting experts can find optimal solutions in the least time.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Pittsburgh or anywhere in Pennsylvania or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's remote consulting engineers offer advanced credentials in a comprehensive array of products and technologies. This broad range of technical skills allows Progent's consultants to tackle almost any problem that may crop up in a small or midsize business network. Credentials awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support companies with mixed-operating system networks, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP experts, and ISSAP consultants.

Phone-based technical support services available from Progent to clients in Pittsburgh and anywhere in the state of Pennsylvania include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide spectrum of information technology including system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy management, and transitioning from older systems to current Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux consultants can offer emergency phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Pittsburgh, PennsylvaniaThe Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most intractable issues associated with network infrastructure design, integration, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. CCIEs offer excellent value because their depth of expertise permits them to fix even the most intractable problems quickly. In common cases, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Few support providers make CCIEs available to help small and mid-size companies. Progent can provide fast phone access to a CCIE so your company can receive timely assistance for serious network infrastructure problems that are impacting business efficiency but are not within the experience of your local network service resources. Progent's CCIE engineers can connect to your computer system by means of sophisticated on-line troubleshooting technology to perform efficient, safe, and economical analysis and remediation. Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling selection of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

  • Certified Windows Experts
    Microsoft Windows Expertise for Pittsburgh, PennsylvaniaProgent's Microsoft-qualified remote support professionals can deliver computer repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help you with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2013 application development, Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of remote PC desktop services such as Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Certified Network Security Professionals
    CISSP Qualified System Security Engineers for Pittsburgh, PennsylvaniaProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recover quickly following a serious breach. Security consulting services available from Progent include: thorough network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; guarding your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting support to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for special IT projects that small businesses often request. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology allows clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk programs for small businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are a convenient solution for small companies who don't have the budget to support an in-house Call Center but who need fast response from an efficient Call Center with professional telephone support plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a transparent addition to your existing Call Center resources. Progent's Virtual Call Center can operate as an escalation resource to handle the most difficult technical issues, or be available in hectic instances when your regular resources are swamped.

    Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or improving your current organization, identifying or modifying Call Center software to handle the unique needs of your business, or providing temporary online personnel to reinforce your in-house Help Desk resources to handle unusually busy events like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Pittsburgh or anywhere in the state of Pennsylvania rapid communication with a reliable technical support resource with extensive background providing phone consulting and online troubleshooting for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a crucial driver of company efficiency, and Progent's target is to fix rather than simply report network problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Team provides remote advanced consulting expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft business applications such as CRM, MS Project, MS Word, and Microsoft Excel. To find out additional information on Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac experts can nurture the imaginative aspect of Mac computing by delivering phone-based help services and training in graphics, audio, and video. Progent's consultants offer assistance in a range of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio/video or configuring an audio/video post production facility.

    Remote Network Monitoring Support
    Progent can provide companies in Pittsburgh, or anywhere in the state of Pennsylvania, online network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your computer maintenance is proactive and automated. By spotting potential trouble spots before they expand into network outages, remote monitoring can ward off disruptive and expensive service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks based on a mix of platforms.

How Your Pittsburgh Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.















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