Pittsburgh, PA Metro Area Contact Information:

City Street Address Contact Information
Pittsburgh, PA 500 Grant Street
Suite 2900
Pittsburgh, Pennsylvania, 15219
Sales Phone: 412-387-1444

Link: Pittsburgh Network Support Services

Fast Online Troubleshooting for Pittsburgh Networks
Fast Remote Consulting for Pittsburgh SystemsFor businesses in Pittsburgh or anywhere in Pennsylvania, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate costs since solutions require fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by reducing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you owe just for the services that you actually get. Unlike typical remote service firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick fixes manage to end up as major bills. Progent's penchant for disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which ensure the maximum level of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to access your computer system remotely without compromising corporate security.

Progent's powerful technical support reporting system maintains comprehensive documentation for all service that Progent's clients have been provided. Progent's team consultants have access to the details of assistance rendered to every client by every Progent engineer. This archive of problems and responses is organized as a quickly exploitable proprietary knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft open up other massive support knowledge bases and permit fast access to vendors' internal support staff with the result that Progent's online consulting specialists can come up with the best resolutions in the least time.

Online technical services available from Progent to companies in Pittsburgh and throughout the state of Pennsylvania include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are well suited for businesses who lack the resources to support an internal Help Desk but who need fast communication with an efficient Call Center with professional telephone support plus the ability to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a transparent supplement to your established Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation option for the toughest technical problems, or be ready in overflow circumstances when your regular resources are swamped.

    Progent's Help Desk staff of veteran network professionals offers your workers in Pittsburgh or anywhere in the state of Pennsylvania immediate contact with a dependable network service group with substantial background offering telephone-based support and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center the reputation as a key enabler of company efficiency, and Progent's policy is to solve instead of just document technical issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote advanced consulting expertise and education in special application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Pittsburgh, or anywhere in the state of Pennsylvania, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your computer support is proactive and automated. By spotting possible issues before they grow into full-scale emergencies, automated monitoring can head off inconvenient and costly information system failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support a variety of operating systems.
How Your Pittsburgh Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Pittsburgh or anywhere in the state of Pennsylvania, Progent's online computer support engineers are ready to provide expert and affordable IT help the moment your business needs it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair network problems quickly while eliminating the cost and lost time that comes with on-premises service calls.

Even if your Pittsburgh business relies on a local independent support technician or maintains an in-house organization that know how to handle the majority of computer problems, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the time or the experience to fix unexpected system crises or particularly tough integration problems.

Benefits of Progent's Network Help for Organizations in Pittsburgh
Progent's online support services allow your Pittsburgh company to realize the advantages of on-call, expert IT support without the expense of managing an in-house IT staff. Your information system will acquire greater business worth by being more available, productive, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most organizations in Pittsburgh and throughout Pennsylvania, local computer support providers, whether consisting of freelance consultants or a full-time maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises might occur when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your usual service technicians. In these cases, Progent's online support professionals offer an easy, fast, and affordable way to supplement your regular resources and to convey useful information to increase your capability to handle future issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller businesses often depend on independent freelance service providers. Although freelance service people carry less overhead than larger support organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the absence of fallback help may require your company to go without help during an emergency. As your network grows, network downtime and problems with critical software are more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup support experts to make sure your network stays available.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically begin with an information architecture implemented on a modest budget. Lacking a scalable framework, band-aid fixes can get piled on top of a shaky foundation. As a network grows, reliability and expandability issues can hinder the success of the business. These poorly built systems require careful analysis, smart strategic planning, and wide technical expertise to upgrade to a network architecture that can deliver the solid foundation to handle vital business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations require guidance and technical training to navigate through an increasingly complex array of product alternatives capable of promoting business success and improving productivity. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is designed around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align IT consulting with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, refined remote support software, and understanding of corporate IT enable companies to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, at the front lines of IT support, performing a broad range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not just world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for services delivered during regular business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be forced to allow simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by each staff member to every client. The discipline of documenting and archiving support records allows more efficient support and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















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