Fast Remote Troubleshooting for Pittsburgh IT Networks
Urgent Online Technical Support for Pittsburgh SystemsFor organizations located in Pittsburgh or anywhere in the state of Pennsylvania, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the services of CISA and CISM-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to resolve the majority of network issues rapidly. Efficient support lowers direct expenses since service calls require minimal billable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with incidental costs by minimizing or avoiding system outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support expertise is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. Unlike many remote service companies, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent scenarios where quick fixes manage to end up as big invoices. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized tools and field-tested methodologies that allow the maximum level of efficiency for remote help and repair for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to connect to your system without violating system security.

Progent's proven technical support reporting application keeps thorough records of the service that Progent's clients have received. Progent's staff service personnel have the benefit of the history of all help provided to every Progent client by any Progent engineer. This database of trouble tickets and repairs is organized as a conveniently retrievable support database that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and formal partnerships with major vendors such as Cisco and Microsoft open up additional massive technical support databases and permit quick access to manufacturers' internal product engineers so Progent's online consulting specialists can determine optimal solutions in the least time.

Online support offered by Progent to businesses in Pittsburgh and throughout the state of Pennsylvania include:

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for businesses with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for businesses who lack the budget to create an internal Help Desk but who require quick access to an effective Help Desk with proficient telephone support as well as the expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and acts as a seamless extension of your current Helpdesk team. Progent's Virtual Help Desk can act as a an escalation alternative to resolve the toughest technical challenges, or be ready in hectic situations when your regular resources are overwhelmed.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your clients in Pittsburgh or anywhere in the state of Pennsylvania quick assistance from a dependable technical support group with substantial experience offering phone help and remote repair service for IT systems that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a major enabler of business productivity, and Progent's policy is to fix and not merely document technical problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote professional consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as CRM, Office Project, Microsoft Word, and Microsoft Excel. To read additional information about Progent's consulting, programming, and training services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Pittsburgh, or anywhere in the state of Pennsylvania, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your computer support is proactive rather than reactive. By uncovering potential trouble spots before they result in network outages, remote monitoring can head off stressful and costly information system crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks powered by a mix of platforms.
How Your Pittsburgh Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote expertise with Windows, Mac OS X, or Linux networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Pittsburgh or throughout the state of Pennsylvania, Progent's online network support engineers can provide professional and affordable IT help the instant your business has to have it. Long experience offering online tech support has led to Microsoft Gold status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair IT problems quickly while eliminating the expense and lost time associated with on-site service calls.

Even if your Pittsburgh business works with a regular independent support technician or employs an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to solve sudden system crises or especially tough integration projects.

Benefits of Progent's IT Support for Organizations in Pittsburgh
Progent's online technical help services allow your Pittsburgh organization to experience the benefits of timely, world-class network support without the cost of managing an in-house IT organization. Your information system will derive added strategic value by being more available, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most offices in Pittsburgh and throughout Pennsylvania, nearby computer support providers, whether consisting of independent consultants or an internal maintenance staff, can resolve the majority of network problems. However, major troubles can strike when local resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your local service technicians. In these cases, Progent's online service experts provide an easy, fast, and budget-friendly way to supplement your local help and to transfer useful information to increase your ability to handle future issues locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller offices often depend on independent freelance service providers. While independent consultants carry less internal costs than larger support firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of backup personnel may force your business to go without assistance during an emergency. As your business grows, network unavailability and problems with critical applications are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve support experts to make sure your network stays available.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses often begin with an information system created on a shoestring budget. Lacking a scalable framework, slap-dash fixes can get thrown on top of a weak foundation. When a network grows, reliability and expandability issues can hinder the productivity of the organization. These badly designed systems require careful analysis, smart strategic planning, and extensive IT expertise to evolve to a system infrastructure able to deliver the stable foundation to meet current business demands and simplify future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller companies need advice and technical training to negotiate an ever more complicated maze of technology options capable of accelerating business growth and improving efficiency. These companies hardly need a network consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of IT background, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Full Range of Servers
    Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 expertise, Windows 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help per minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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