Fast Online Technical Support for Pittsburgh Computer Systems
Immediate Remote Support for Pittsburgh NetworksFor companies located in Pittsburgh or anywhere in the state of Pennsylvania, Progent provides online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the services of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's online support experts provide exceptional value due to the fact that they have the real-world background and have access to the advanced technology needed to resolve most network issues quickly. This lowers direct costs because solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in incidental costs by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to many remote support organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with scenarios where quick solutions manage to turn into big bills. Progent's skill at handling problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven processes which promote the highest level of effectiveness for online engineering help and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to interface to your network without compromising network security.

Progent's advanced service database system maintains extensive histories for all service that Progent's customers have received. Progent's team consultants have access to the details of assistance rendered to every client by any Progent consultant. This database of anomalies and responses is structured as a readily retrievable proprietary database that permits Progent's remote support experts to share their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft open up other massive support databases and permit fast access to manufacturers' in-house product engineers so Progent's online service experts can arrive at the best resolutions promptly.

Online support services provided by Progent to customers in Pittsburgh and anywhere in the state of Pennsylvania include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to evaluate your company's ability either to block or recover quickly from a ransomware incident. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Call Center service offerings for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the budget to create an in-house Help Desk Call Center but who want fast response from a reliable Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for bigger companies and acts as a seamless extension of your existing Help Desk resources. Progent's Virtual Help Desk can act as a an escalation alternative to resolve complex network challenges, or be ready in hectic situations when your ordinary support engineers are swamped.

    Progent's Call Center staff of seasoned information technology experts gives your clients in Pittsburgh or anywhere in the state of Pennsylvania fast communication with a reliable technical support resource with years of background offering phone support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a solid contributor to business productivity, and Progent's target is to resolve instead of simply track technical problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based professional consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, customization, and training services, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Pittsburgh, or anywhere in the state of Pennsylvania, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so your IT maintenance is proactive and automated. By uncovering looming issues before they evolve into downtime, system monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on a combination of OS platforms.
How Your Pittsburgh Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Pittsburgh or throughout the state of Pennsylvania, Progent's phone-based network support specialists are ready to provide effective and cost-effective system help the moment your business requires it. More than a decade of providing online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Pittsburgh company has a local freelance support technician or employs a full time IT staff that know how to deal with the majority of computer issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to address sudden system emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Businesses in Pittsburgh
Progent's remote technical help services enable your Pittsburgh organization to enjoy the advantages of on-call, world-class IT support without the cost of managing an in-house IT staff. Your network will derive greater business value by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    For most businesses in Pittsburgh or anywhere in Pennsylvania, local network service providers, whether represented by freelance consultants or an in-house maintenance staff, can take care of the majority of technical problems. However, serious problems sometimes strike when local resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support people. In these instances, Progent's online service experts provide an easy, quick, and economical solution to supplement your regular help and to convey useful information to improve your ability to deal with future problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller businesses commonly rely on independent freelance service providers. While independent service people carry smaller overhead than big consulting firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of backup personnel may force your business to wait for help during an IT crisis. As your network grows, network downtime and problems with critical software are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service expertise to make sure your network stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Companies typically start with an information system implemented on a modest budget. Lacking a strong framework, slap-dash repairs can get piled on top of a shaky foundation. When a network grows, reliability and scalability issues can impede the success of the business. Such poorly built environments need careful analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a network infrastructure that can offer the solid foundation to meet current business requirements and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller companies require advice and technical education to negotiate an ever more complex array of product alternatives available for promoting business success and improving efficiency. Businesses hardly need a network consultant who is attempting to sell a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align IT consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT background, refined remote support software, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Full Family of Servers
    Progent offers in-depth support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 migration, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help per minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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