Immediate Online Support for Pittsburgh Computer Networks
Immediate Remote Technical Support for Pittsburgh SystemsFor businesses located in Pittsburgh or anywhere in Pennsylvania, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve the majority of information system problems quickly. This reduces immediate expenses because solutions accumulate minimal billable minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves even more with indirect expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate scenarios where fast repairs somehow turn into major tabs. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies that allow the highest degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to interface to your environment remotely without compromising system security.

Progent's advanced service reporting application includes thorough records of the service that Progent's clients have received. Progent's staff engineers have access to the history of services delivered to every client by every Progent engineer. This archive of anomalies and solutions is stored as a conveniently accessible internal database that enables Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to manufacturers' in-house engineering staff so Progent's online consulting specialists are able to arrive at the best solutions promptly.

Remote services provided by Progent to businesses in Pittsburgh and throughout the state of Pennsylvania include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover quickly after a ransomware attack. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:

  • Call Center Services
    Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for organizations who lack the resources to create an in-house Help Desk but who need fast communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the ability to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk Call Center or improving your current organization, identifying or modifying Call Center application software to address the particular demands of your company, or adding occasional phone support staff to reinforce your existing Help Desk Call Center team to deal with demanding situations like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned information technology consultants provides your customers in Pittsburgh or anywhere in the state of Pennsylvania quick contact with a reliable network service resource with years of experience delivering telephone-based help and remote repair service for IT systems based on Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a solid enabler of company efficiency, and Progent's policy is to solve and not merely record technical problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply online advanced engineering expertise and education in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, Word, and Microsoft Excel. To read additional information on Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Pittsburgh, or anywhere in the state of Pennsylvania, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so that your computer support is proactive and automated. By detecting emerging trouble spots before they expand into network outages, system monitoring can avoid inconvenient and costly information system crises. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Windows systems, or networks that incorporate a mix of operating systems.
How Your Pittsburgh Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online help with Windows, Apple Mac, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Pittsburgh or anywhere in the state of Pennsylvania, Progent's phone-based network support specialists can provide expert and economical IT help the instant your company requires it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to solve computer problems rapidly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Pittsburgh organization works with a local freelance support technician or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve sudden network emergencies or especially tough integration projects.

Features of Progent's Remote Network Services for Pittsburgh
Progent's online support, Internet-based troubleshooting, system security consulting, and network administration services give offices in Pittsburgh or throughout the state of Pennsylvania unparalleled leverage for your IT budget. Whether you require occasional telephone help and remote network repair or full-time Help Desk outsourcing services and system management, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

  • Immediate Telephone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Pittsburgh and is also ideal for networks in more remote regions of Pennsylvania that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and continuing education.

  • By the Minute Rates to Reduce Costs
    Progent offers online support on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for online help and asks for no ongoing subscription fee for support services provided during regular working hours. This protects you from paying big invoices for quick fixes.

  • Availability of Cisco Certified Network Architecture Professionals
    Progent's registered experts for Cisco can provide the services of on-staff specialists who have skill in planning, implementing, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to create high-speed, high-availability, and secure connectivity for local and remote networking.

  • Application Specialists Group
    Progent's core consulting offerings include system integration, MS Exchange Server expertise, corporate security design, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting expertise for critical application areas. Help available from the Application Experts Group covers:
    Dynamics GP/Great Plains Consulting and Customization
    MS Project and Project Online Expertise
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Consulting
    BI Reporting Consulting and Training
    UNIX, Linux and Solaris Help
    Microsoft SQL 2016 Software Design and Microsoft SQL 2014 Application Programming and Debugging
    Oracle Project Management and Software Programming
    MySQL Management and Application Programming
    Apple Macintosh Support
    Amazon Marketplace Web Service (Amazon MWS) Software Integration

    By offering a convenient one-stop source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that address the specific requirements of your business.

  • Advanced Online Access Software
    Secure online connectivity permits Progent's service experts to observe exactly what your customers see. This makes it possible to find fast fixes to problems that could otherwise require an expensive personal service call. Cutting-edge remote access software and expert technicians together enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite support and remote network monitoring.

  • Support for Leading VPN Gateways
    Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.

  • Round-the-Clock Service for High Network Availability
    For companies with vital applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network availability.

  • Help Desk Call Center
    Progent's Help Desk support services are designed especially for budget-constrained organizations whose workers require immediate recourse to a Help Desk service with effective telephone support and full escalation capability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Entire Line of Servers
    Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 R2 integration, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by every staff member to every client. The discipline of detailing and organizing service activity results in more efficient support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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