Remote Computer Network Support for Pittsburgh Small Office IT Networks
For small offices and new ventures in Pittsburgh or throughout the state of Pennsylvania, Progent's phone-based network support engineers can provide effective and affordable system help whenever your business needs it. More than a decade of delivering remote technical assistance has led to Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to solve network problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Pittsburgh small business has a regular freelance support technician or employs an in-house organization that know how to deal with common computer issues, Progent’s Microsoft and Cisco certified consultants offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the time or the expertise to handle sudden network emergencies or especially complicated integration projects.
Features of Progent's Remote Network Services for Pittsburgh
Progent's online support, remote repair, network security expertise, and system administration services offer small offices in Pittsburgh or throughout the state of Pennsylvania the greatest leverage for your support investment. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's online help program include:
Fast Telephone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to small companies in Pittsburgh and is also ideal for networks in geographic regions of Pennsylvania that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has access to a wide array of Microsoft support utilities, technical information, and continuing education.
Per Minute Rates to Minimize Expenses
Progent offers online support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum charge for phone help and imposes no monthly retainer. This saves you from facing big invoices for quick fixes.
Availability of Cisco Certified Network Infrastructure Professionals
As a Certified Partner for Cisco, Progent offers help from authorized specialists with skill in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for local and remote networking.
Application Experts Consulting
Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing support. Progent's Application Experts group offers world-class consulting support for specific application areas. Support offered by the Application Experts Team includes:
By providing a full service one-stop resource for network generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that address the unique needs of your company.
Advanced Remote Access Software
Protected remote access allows Progent's support experts to observe exactly what your customers see. This makes it easier to find quick fixes to issues that might otherwise require an expensive onsite visit. Sophisticated remote access tools and expert engineers combine to enable Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.
Compatibility with Mainstream VPN Products
Progent supports secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
24-hour Support for High System Uptime
For small companies with vital applications, Progent can provide round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.
Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained small organizations whose clients need immediate access to a Help Desk service with expert phone support and full escalation ability.
Advantages of Progent's IT Support for Small Offices in Pittsburgh
Progent's remote support services allow your City# small company to realize the benefits of on-call, world-class IT support without the cost of managing a full-time IT organization. Your information system will acquire greater strategic worth by becoming increasingly available, productive, and secure. Benefits to your company include:
Convenient virtual expansion of your on-site support resources
For most small businesses in Pittsburgh and throughout Pennsylvania, nearby computer service resources, whether made up of freelance consultants or an internal maintenance staff, can solve the majority of network problems. However, IT crises can strike when your regular support personnel are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your local service technicians. In these cases, Progent's on-call support specialists provide a convenient, fast, and budget-friendly solution to augment your local resources and to pass on useful knowledge to improve your ability to handle downstream issues locally.
Reduced Dependence on Individual Consultants
For network maintenance, small businesses often depend on independent freelance service providers. While independent service people carry less overhead than big service organizations and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may force your company to wait for assistance during an IT crisis. As your small business grows, system downtime and trouble with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve service experts to insure your IT system is always available.
Create a Scalable Basis for Smooth Growth
Small organizations typically begin with an IT system implemented on a modest budget. Lacking a robust framework, band-aid fixes often get thrown on top of a shaky foundation. When a network grows, stability and scalability issues can impede the success of the organization. These poorly designed environments need careful analysis, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure able to deliver the stable foundation to handle vital business requirements and ease future expansion.
Interact with Problem Solvers Instead of Technology Vendors
Small organizations require guidance and technical training to navigate through an ever more complicated maze of technology options available for promoting business growth and enhancing productivity. They do not need a network engineer who is motivated to resell a specific vendor's technology. Network support and product sales can result in a situation where the recommended
solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match technical consulting with the best interests of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of technical expertise, fine tuned support tools, and understanding of enterprise networking allow small offices to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Best Practices
Progent’s staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry experience, at the forefront of IT support, performing a broad range of IT projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for using computer knowledge to solve real-world network problems quickly.
Value Pricing
Progent's pricing model is to charge for remote service and on-site visits per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates large invoices for quick solutions so you won't be tempted to permit simple problems to fester.
Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to every client. The discipline of documenting and archiving support records allows more efficient support and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who won’t release the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent can concentrate on offering high-value skills where Progent has little competition. Companies who utilize trusted independent consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Automated Network Monitoring with Microsoft MOM
Progent is one of the only consulting firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. This package causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, go to Immediate Emergency Support.
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables organizations to gain all the advantages of bringing smart traffic control into their networks. Cisco's switching technology makes it possible to deploy capabilities to make your network infrastructure highly available to accommodate time-critical requirements, expandable to support growth, safe enough to guard restricted information, and designed for differentiating and managing traffic flows to streamline network performance. Progent's CCIE certified engineers can show you how to pick out and deploy Cisco switches that make sense for your company. In addition, Progent's certified security consultants can help you develop a comprehensive security plan and configure Cisco switches so they powerfully support your security policies. Cisco Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2950 switches, Cisco Catalyst 3750 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2007 migration plan that minimizes productivity downtime, reduces long-term support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-site migrations, Progent has the background to finish your project quickly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and design offerings include expertise with the integration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business goals.
Cisco's security and offsite connectivity technology for small to mid-size companies offer a complete array of easy-to-administer security products to help you protect your wired and wireless network infrastructure. Cisco's VPN product family includes switches, firewalls, and Virtual Private Network solutions. Progent's expert staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert (CCIE) and CCNP qualifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that align best with your business goals.
Progent's Mac support engineers can help you with a broad range of system infrastructure areas such as network architecture, remote and mobile connectivity, internetwork communication, protection, and new technologies such as VoIP and fast wireless connectivity. For business networks built exclusively on Mac OS X or for systems that use a combination of Mac, Linux and Windows powered servers and desktops, Progent has the experience and depth to handle the complexity of designing, integrating, and maintaining a system architecture that is robust, secure, productive and supportive of your corporate goals. Progent can help you configure Apple’s Xserve enterprise servers, Xserve RAID non-stop storage products, and Apple's Xsan storage area network systems. Progent can also give you access to certified professionals to support Cisco routers and switches.
Progent provides small and mid-size businesses professional support for Intrusion Protection products and IPSec VPN technology from leading firewall and Virtual Private Network security vendors including WatchGuard, Juniper, and SonicWALL. Progent can help you design a detailed security strategy and choose appropriate technologies from multiple vendors to support your security objectives while sticking within your spending limits.
Progent's Microsoft certified support team can help you define and implement an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity downtime, reduces ongoing support demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent has the background to complete your project quickly and affordably. Progent's Exchange 2003 support, repair, and design services include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business needs.
Progent's Mac consultants can promote the creative facets of Macintosh computing by offering consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production facility.
Progent’s certified Cisco network security consulting professionals offer expert PIX and ASA Firewall consulting support including architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack defense, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to modular enterprise-class appliances, Cisco PIX and ASA Firewalls provide advanced protection, performance, and excellent availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform,eliminating possible OS-specific security holes.
AT&T represents the merger of Southwestern Bell, AT&T, PacBell, and BellSouth. AT&T is a Tier 1 ISP and provides a broad range of data services including AT&T ADSL, T1, and ISDN for broadband connectivity and SBC Point-to-Point T1, Frame Relay Plus, and Asynchronous Transfer Mode for enterprise businesses. SBC IP Flexible Reach includes AT&T Voice over IP technology for nationwide organizations to centralize PBX activity. Progent has an agent relationship with AT&T and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to show you how to incorporate AT&T data and voice services to build a world-class, integrated communications network on a realistic budget.
Microsoft Dynamics Great Plains accounting includes analysis and reporting capabilities that allow you to track all operations, sales and spending, and sales patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Microsoft Great Plains reporting consulting services can enable you to create reports that let you understand your business more completely, converting uncooked data into valuable business information. Progent can improve your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer custom line-of-business software development and web commerce solutions that work seamlessly with Microsoft Great Plains.
Progent can provide small businesses with an IT management expert who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer strategic direction to help you integrate appropriate IT products to improve business operations so they align more closely with your corporate goals. Your company can create and implement a well conceived information technology plan without incurring the expense of a full-time senior IT executive.
Progent’s data center IT services are designed for companies with hardware housed at IDCs or data center colocation hosting facilities and requiring timely on-site service at the colocation facility plus remote support from Microsoft and Cisco certified experts. Progent offers a full range of data center and data center and colo support services such as network architecture analysis, Windows and Linux server installation and maintenance, troubleshooting for server and communications infrastructure, design and installation of fault tolerant systems, architecting and deploying layered security defenses, firewall configuration and troubleshooting, configuring load balancing solutions, and creating high-availability server and storage clustering configurations.
Progent’s high availability network consultants offer non-stop computing consulting, disaster recovery planning, network load balancing, fault-tolerant interoffice access, fault-tolerant Internet connection design, fault-tolerant data center services, and other fault-tolerant networking consulting to help your company integrate a non-stop network for line-of-business applications. Progent has the experience to develop affordable, fault-tolerant networks by utilizing the expanding suite of Microsoft Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster Server. Progent’s Microsoft and Cisco authorized consultants can show you how to you build a high-availability mutli-location network with a completely redundant Internet connection and intelligent system load balancing.