Fast Online Technical Support for Pittsburgh Small Office Networks
Fast Remote Consulting for Pittsburgh NetworksFor small companies in Pittsburgh or anywhere in the state of Pennsylvania, Progent offers remote help for computer systems based on Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the United States. Progent also can furnish the consultation services of Cisco Systems CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security design and diagnostic issues.

Progent's remote support engineers provide exceptional value because they have the practical background and have access to the sophisticated technology necessary to resolve the majority of network issues quickly. Efficient support lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you receive. In contrast to many online support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where fast fixes somehow turn into substantial bills. Progent's skill at dealing with technical issues quickly translates into your company saving money.

Progent's Online Technical Support Tools
Through years of experience, Progent has developed an arsenal of customized technologies and field-proven methodologies which ensure the maximum level of effectiveness for online technical support and troubleshooting for small business information networks. Progent provides secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's system without compromising system security.

Progent's powerful technical support reporting application maintains comprehensive records for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help provided to each client by every Progent consultant. This archive of issues and solutions is stored as a conveniently accessible internal database that enables Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close partnerships with important vendors including Cisco Systems and Microsoft make available additional vast support knowledge bases as well as to manufacturers' in-house support staff so Progent's remote consulting engineers can determine the most efficient resolutions promptly.

Phone-based support Offered by Progent to companies in Pittsburgh and anywhere in the state of Pennsylvania include:

  • Certified MS Windows Experts
    MS Windows Expertise for Pittsburgh, PennsylvaniaProgent's Microsoft-certified remote service professionals offer computer problem solving and consulting assistance for the complete line of Microsoft server and business application technology. Progent is a Microsoft Gold Partner consulting company and can provide your company the help of support engineers who can assist to deploy, support and administer the extensive family of MS Servers including Microsoft Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft Project Server, and Microsoft Operations Manager 2007 and 2005.

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Pittsburgh, PennsylvaniaThe Cisco CCIE credential is the premier recognition for networking consultants, and validates an individual's networking knowledge at the expert level. Cisco CCIEs can deal with even the most intractable challenges surrounding network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco System's in-house product support engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent value because their deep expertise enables them to find solutions for even the most intractable problems quickly. In many instances, less seasoned engineers can struggle for many hours or days with identical tasks that a CCIE can fix in a few minutes.

    Few consulting organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers quick telephone access to a Cisco Systems authorized CCIE so your company can get immediate assistance for severe network infrastructure problems that are hurting worker efficiency but are outside the experience of your local IT service group or consultant. Progent's Cisco CCIE consultants can interface to your network using advanced on-line troubleshooting tools to provide quick, safe, and affordable diagnosis and repair.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Certified Network Security Specialists for Pittsburgh, PennsylvaniaProgent's certified CISSP and ISSAP network security consultants offer a range of security solutions to bolster the immunity of your Windows, Mac, Linux network against attacks or assist your business to recover quickly following a damaging breach. Security solutions available from Progent include: thorough security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; setting up firewalls; building secure techniques for remote and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based consulting services address a wide spectrum of information technologies including system architecture, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from legacy applications to MS Windows or Linux environments. Progent's team-oriented methodology for solving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can offer urgent phone-based help resolving anomalies within UNIX/Linux systems powered by leading variants of UNIX including:

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects that small businesses often request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute critical initiatives economically and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Call Center service offerings for small and midsize companies with networks based on Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller organizations who lack the resources to create an internal Call Center but who require quick response from a dependable Help Desk with proficient telephone support as well as the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progent’s Virtual Call Center is designed for bigger companies and operates as a transparent extension of your established Help Desk resources. Progent's Virtual Help Desk can serve as a an escalation resource to handle the most difficult network challenges, or be available in overflow situations when your other resources are swamped.

    Progent's Call Center staff of seasoned information technology experts gives your clients in Pittsburgh or anywhere in the state of Pennsylvania immediate access to a dependable network service resource with substantial background offering telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a major contributor to company efficiency, and Progent's goal is to solve and not just report technical problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote professional engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. To find out more about Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Group.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Pittsburgh, or anywhere in the state of Pennsylvania, remote computer system monitoring support powered by Microsoft Operations Manager 2007, enhanced by Progent to accommodate your environment so that your network support is proactive and automated. By uncovering emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft environments, or networks that incorporate multiple OS platforms.

How Your Pittsburgh Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with Windows, Mac OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or send email to information@progent.com. For small companies and startups in Pittsburgh or anywhere in the state of Pennsylvania, Progent's online computer support engineers can deliver expert and economical IT support the instant your business has to have it. More than 10 years of providing online repair services has earned Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix network problems quickly while eliminating the expense and lost time that comes with on-premise support visits.

Even if your Pittsburgh office deals with a local independent consultant or maintains an in-house organization that know how to deal with the majority of computer problems, Progent’s Microsoft and Cisco certified consultants offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the experience to resolve sudden network emergencies or especially challenging integration projects.

Details of Progent's Online Computer Services for Pittsburgh
Progent's phone help, Internet-based repair, system security consulting, and system administration services give small businesses in Pittsburgh or throughout the state of Pennsylvania the greatest leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's experts can provide your company world class IT support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Key features of Progent's online help services include:

  • Immediate Telephone Contact with Microsoft Certified Professionals
    Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to small offices in Pittsburgh and is also ideal for customers in more remote areas of Pennsylvania that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, service information, and on-going training.

  • Per Minute Billing to Minimize Costs
    Progent offers online support on a minute-by-minute basis, so you pay only for the support you receive. Progent has no minimum charge for online help and requires no monthly subscription fee. This protects you from paying big bills for quick repairs.

  • Availability of Cisco Certified Network Design Specialists
    As a Certified Partner for Cisco, Progent offers help from authorized specialists who have skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Experts Group
    Progent's core consulting services include technology integration, Microsoft Exchange consulting, system security planning, and Help Desk Call Center support. Progent's Application Experts Team offers in-depth consulting support in critical application areas. Help available from the Application Experts staff covers: By providing a convenient centralized source for network generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that fit the unique requirements of your company.

  • Advanced Online Connectivity Tools
    Protected remote connectivity allows Progent's support professionals to observe exactly what your users see. This makes it easier to find fast fixes to issues that could otherwise require a costly onsite service call. Sophisticated online connectivity software and expert technicians combine to enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.

  • Support for Mainstream VPN Products
    Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.

  • 24-hour Support for Maximum System Availability
    For small organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum system uptime.

  • Help Desk Call Center
    Progent's Help Desk Call Center services are intended especially for budget-constrained small offices whose clients need immediate recourse to a Help Desk service with expert telephone support and full escalation capability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, breadth of technical background, refined support tools, and understanding of corporate IT enable small companies to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over=stretched internal IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Entire Family of Servers
    Progent can provide in-depth expertise for Microsoft’s leading server products with services such as Microsoft Windows 2003 support, Microsoft Windows 2000 Server upgrades, Microsoft Windows NT Server upgrades, Microsoft Exchange Server 2003 integration, Exchange Server 5.5 and Microsoft Exchange 2000 Server moves, and Microsoft SQL 2005 expertise.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premise visits by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Businesses who work with trusted independent service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager 2007
    Progent is one of the only IT service firms to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager 2007. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from stressful and costly availability disruptions.

How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, go to Immediate Urgent Support.













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