Even if your Pittsburgh small business has a regular freelance support technician or employs an in-house organization that know how to deal with common computer issues, Progent’s Microsoft and Cisco certified consultants offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the time or the expertise to handle sudden network emergencies or especially complicated integration projects.

Features of Progent's Remote Network Services for Pittsburgh
Progent's online support, remote repair, network security expertise, and system administration services offer small offices in Pittsburgh or throughout the state of Pennsylvania the greatest leverage for your support investment. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's online help program include:

• Fast Telephone Access to Microsoft Qualified Professionals
  Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to small companies in Pittsburgh and is also ideal for networks in geographic regions of Pennsylvania that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has access to a wide array of Microsoft support utilities, technical information, and continuing education.

• Per Minute Rates to Minimize Expenses
  Progent offers online support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum charge for phone help and imposes no monthly retainer. This saves you from facing big invoices for quick fixes.

• Availability of Cisco Certified Network Infrastructure Professionals
  As a Certified Partner for Cisco, Progent offers help from authorized specialists with skill in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for local and remote networking.

• Application Experts Consulting
  Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing support. Progent's Application Experts group offers world-class consulting support for specific application areas. Support offered by the Application Experts Team includes:
  • Great Plains Software Consulting and Customization
  • Microsoft Customer Relationship Management Consulting
  • Microsoft Office Project Expertise
  • Microsoft Office Excel Programming
  • Microsoft Office Consulting
  • Crystal Reports, MS Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Help
  • Apple Mac Support
  By providing a full service one-stop resource for network generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that address the unique needs of your company.

• Advanced Remote Access Software
  Protected remote access allows Progent's support experts to observe exactly what your customers see. This makes it easier to find quick fixes to issues that might otherwise require an expensive onsite visit. Sophisticated remote access tools and expert engineers combine to enable Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.

• Compatibility with Mainstream VPN Products
  Progent supports secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

• 24-hour Support for High System Uptime
  For small companies with vital applications, Progent can provide round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.

• Help Desk Services
  Progent's Help Desk outsourcing services are designed specifically for budget-constrained small organizations whose clients need immediate access to a Help Desk service with expert phone support and full escalation ability.

Advantages of Progent's IT Support for Small Offices in Pittsburgh
Progent's remote support services allow your City# small company to realize the benefits of on-call, world-class IT support without the cost of managing a full-time IT organization. Your information system will acquire greater strategic worth by becoming increasingly available, productive, and secure. Benefits to your company include:

• Convenient virtual expansion of your on-site support resources
  For most small businesses in Pittsburgh and throughout Pennsylvania, nearby computer service resources, whether made up of freelance consultants or an internal maintenance staff, can solve the majority of network problems. However, IT crises can strike when your regular support personnel are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your local service technicians. In these cases, Progent's on-call support specialists provide a convenient, fast, and budget-friendly solution to augment your local resources and to pass on useful knowledge to improve your ability to handle downstream issues locally.

• Reduced Dependence on Individual Consultants
  For network maintenance, small businesses often depend on independent freelance service providers. While independent service people carry less overhead than big service organizations and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may force your company to wait for assistance during an IT crisis. As your small business grows, system downtime and trouble with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve service experts to insure your IT system is always available.

• Create a Scalable Basis for Smooth Growth
  Small organizations typically begin with an IT system implemented on a modest budget. Lacking a robust framework, band-aid fixes often get thrown on top of a shaky foundation. When a network grows, stability and scalability issues can impede the success of the organization. These poorly designed environments need careful analysis, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure able to deliver the stable foundation to handle vital business requirements and ease future expansion.

• Interact with Problem Solvers Instead of Technology Vendors
  Small organizations require guidance and technical training to navigate through an ever more complicated maze of technology options available for promoting business growth and enhancing productivity. They do not need a network engineer who is motivated to resell a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match technical consulting with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of technical expertise, fine tuned support tools, and understanding of enterprise networking allow small offices to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

• In-depth Knowledge of Microsoft's Complete Line of Servers
  Progent can provide in-depth expertise for Microsoft’s powerful server platforms with services such as Windows 2003 support, Windows 2000 Server migration, Windows NT migration, Exchange 2003 Server support, Microsoft Exchange 5.5 Server and Exchange Server 2000 moves, and Microsoft SQL Server integration.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry experience, at the forefront of IT support, performing a broad range of IT projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for using computer knowledge to solve real-world network problems quickly.

• Value Pricing
  Progent's pricing model is to charge for remote service and on-site visits per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates large invoices for quick solutions so you won't be tempted to permit simple problems to fester.

• Full Records of Delivered Services
  Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to every client. The discipline of documenting and archiving support records allows more efficient support and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who won’t release the keys to the kingdom.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent can concentrate on offering high-value skills where Progent has little competition. Companies who utilize trusted independent consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.

• Automated Network Monitoring with Microsoft MOM
  Progent is one of the only consulting firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. This package causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from stressful and costly service disruptions.

How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, go to Immediate Emergency Support.