Pittsburgh, PA Metro Area Contact Information:

City Street Address Contact Information
Pittsburgh, PA 500 Grant Street
Suite 2900
Pittsburgh, Pennsylvania, 15219
Sales Phone: 412-387-1444

Link: Pittsburgh Network Support Services

Immediate Online Technical Support for Pittsburgh IT Networks
Fast Remote Help for Pittsburgh SystemsFor organizations in Pittsburgh or anywhere in Pennsylvania, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value because they have the practical background and have access to the sophisticated technology necessary to solve most information system issues rapidly. Efficient support reduces direct costs since solutions require minimal chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization saves even more with indirect expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support experience is especially helpful in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are charged just for the support that you actually get. In contrast to many online support companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing save you from scenarios where speedy. minor solutions somehow end up as major tabs. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized tools and field-proven processes that promote the maximum level of efficiency for online help and repair for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your company's system remotely without violating network security.

Progent's advanced service database system includes comprehensive documentation of all service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of assistance delivered to every Progent customer by any Progent consultant. This history of problems and responses is structured as a conveniently accessible proprietary database that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft open up other extensive support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to determine the most efficient resolutions quickly.

Remote technical services provided by Progent to clients in Pittsburgh and anywhere in the state of Pennsylvania include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly from a ransomware attack. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for companies who don't have the resources to support an internal Help Desk but who need quick communication with a reliable Call Center with proficient phone assistance as well as the expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a seamless reinforcement of your established Help Desk staff. Progent's Virtual Call Center can serve as a an escalation alternative to resolve the most difficult computer system issues, or be ready in hectic circumstances when your regular service providers are swamped.

    Progent's Help Desk team of experienced information technology professionals provides your workers in Pittsburgh or anywhere in the state of Pennsylvania immediate access to a large network service group with years of experience delivering telephone-based support and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a solid contributor to company success, and Progent's policy is to resolve instead of merely annotate network problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online professional consulting expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, custom development, and training services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Pittsburgh, or anywhere in the state of Pennsylvania, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your network support is proactive and automated. By uncovering emerging trouble spots before they cause downtime, remote monitoring can avoid inconvenient and expensive service failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a mix of OS platforms.
How Your Pittsburgh Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Pittsburgh or anywhere in the state of Pennsylvania, Progent's phone-based computer support specialists can provide expert and cost-effective system support the instant your business needs it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your Pittsburgh office has a regular freelance support technician or employs an in-house IT staff that can deal with common network problems, Progentís Microsoft certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to deal with sudden network crises or particularly tough integration projects.

Details of Progent's Remote Computer Services for Pittsburgh
Progent's phone support, remote troubleshooting, system security expertise, and network administration services give offices in Pittsburgh or throughout the state of Pennsylvania the greatest leverage for your IT budget. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's professionals can deliver your company enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT background, refined remote support tools, and familiarity with corporate IT allow offices to escape the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Entire Family of Servers
    Progent offers in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 integration, Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2017 migration, Microsoft SQL Server 2016 migration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises visits per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for support services delivered during normal working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to permit simple problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports transmitted by every staff member to each customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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