Fast and Affordable Online Help for Pittsburgh Networks
Urgent Phone Technical Support for Pittsburgh SystemsFor organizations located in Pittsburgh or anywhere in Pennsylvania, Progent offers online technical support for networks based on Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools required to solve the majority of information system issues rapidly. This lowers immediate costs since service calls accumulate minimal billable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in indirect expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is particularly important for organizations that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical remote support organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid situations where fast fixes somehow turn into large tabs. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized technologies and proven processes that allow the maximum degree of effectiveness for remote help and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's online support team to access your network remotely without compromising network security.

Progent's proven technical support database system includes detailed documentation describing all service that Progent's clients have been provided. Progent's authorized consultants have access to the details of support provided to every client by any Progent engineer. This database of problems and resolutions is stored as a readily accessible support knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close partnerships with key vendors such as Cisco and Microsoft make available additional extensive technical databases and allow quick response from manufacturers' internal support staff so Progent's remote service experts are able to determine the most efficient solutions in the least time.

Online technical services available from Progent to companies in Pittsburgh and throughout the state of Pennsylvania include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. ProSight services cover all critical areas of modern networking including email protection, security and compliance, disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight Systems Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Special Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows clients to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for organizations with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who lack the money or time to build and maintain an in-house Call Center but who require fast response from an efficient Help Desk with proficient telephone support as well as the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for larger companies and operates as a transparent reinforcement of your existing Help Desk team. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve complex network problems, or be available in those situations when your regular resources are overwhelmed.

    Progent's Call Center staff of veteran network consultants offers your clients in Pittsburgh or anywhere in the state of Pennsylvania quick assistance from a reliable support resource with years of background providing telephone-based support and online diagnostics for IT systems that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's target is to resolve and not just document IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts Team offers remote professional engineering expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. To learn more information on Progent's consulting, programming, and education services, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Pittsburgh, or anywhere in the state of Pennsylvania, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so your network support is proactive rather than reactive. By spotting possible trouble spots before they grow into full-scale emergencies, remote monitoring can avoid stressful and expensive service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows environments, or environments that incorporate a mix of OS platforms.
How Your Pittsburgh Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Pittsburgh or anywhere in the state of Pennsylvania, Progent's phone-based computer support engineers are ready to provide professional and cost-effective system support the moment your company requires it. More than 15 years of providing remote repair services has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to solve IT problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Pittsburgh company works with a local freelance support technician or maintains an in-house organization that know how to handle day-to-day network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the experience to fix sudden system emergencies or particularly complex integration projects.

Features of Progent's Remote Network Support for Pittsburgh
Progent's online help, Internet-based troubleshooting, system security consulting, and system management services offer businesses in Pittsburgh or throughout the state of Pennsylvania the greatest leverage for your support investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's experts can deliver your organization enterprise-level IT support while allowing you to eliminate the expense and hassle of running a full-service internal IT organization. Highlights of Progent's online help program include:

  • Immediate Phone Access to Microsoft Certified Professionals
    Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Pittsburgh and is also ideal for customers in more remote regions of Pennsylvania that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a wide array of Microsoft support tools, service information, and continuing education.

  • Per Minute Billing to Minimize Expenses
    Progent provides online help on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for online support and requires no ongoing retainer for support services provided during regular working hours. This keeps you from paying big invoices for simple fixes.

  • Access to Cisco Certified Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent can provide access to on-staff specialists with experience in planning, implementing, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and secure connectivity for fixed and mobile networking.

  • Application Experts Consulting
    Progent's core consulting services include system integration, Microsoft Exchange expertise, system security planning, and Help Desk outsourcing services. Progent's Application Experts group offers world-class consulting expertise in specific business applications. Help available from the Application Experts Team covers:
    Dynamics GP Consulting and Customization
    Microsoft Project Support
    Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Help
    BI Reporting Consulting and Training
    UNIX, Linux and Solaris Help
    Microsoft SQL 2016 Application Development and Microsoft SQL Server 2014 Application Programming and Troubleshooting
    Oracle DBA Services and Application Development
    MySQL Management Support and Software Programming
    Apple Mac Help
    Amazon MWS Programming and Debugging

    By offering a convenient centralized resource for network generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that meet the unique requirements of your business.

  • Advanced Online Connectivity Software
    Secure online access allows Progent's service experts to observe exactly what your customers see. This makes it easier to find fast solutions to issues that might otherwise demand a costly onsite service call. Effective remote connectivity software and expert engineers together allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite support and automated system analysis.

  • Support for Popular VPN Products
    Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • Round-the-Clock Service for High System Availability
    For offices with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network uptime.

  • Help Desk Call Center
    Progent's Help Desk support services are designed specifically for budget-conscious organizations whose clients need immediate access to a Help Desk service with effective phone support and full escalation ability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of technical background, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Complete Range of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to every client. The practice of detailing and organizing service records results in more efficient service and eliminates a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















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