Enterprise-class Remote Support Services for BlackBerry Environments
RIM BlackBerry Online Configuration HelpSecure and uninterrupted connectivity from smartphones to collaborative messaging systems like Exchange Server, Lotus, or Groupwise is now a strategic requirement for companies of any size who want to maximize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server are among the most popular solutions for building and managing wireless communications. However, supporting efficient BlackBerry systems has become complex because of the advanced mechanisms available to fulfill the requirement for world-class protection and non-stop operation. Progent's BlackBerry qualified engineers are experienced at providing online consulting expertise for BlackBerry environments, lowering service expenses and taking care of issues more quickly than is feasible via ordinary on-site service providers.

Progent maintains a large team of online consultants certified to support networks that include products from all major suppliers. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE engineers can help your company to manage complex issues with your network environment. Progent's Apple certified support staff can assist your business to interface Macs with your mobile connectivity environment and can provide help with Apple iPhone and iPad integration. Progent's Linux engineers can provide expertise for supporting application servers based on various distributions of Linux such as RedHat, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo. This range of practice areas permits Progent to act as a one-stop source for IT consulting required in multi-platform environments and avoids the blame game that small businesses commonly confront when looking for computer help.

Progent's information technology security engineers have earned prestigious security certifications including Certified Information Security Manager and ISSAP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include a pair of low-cost security vulnerability scanning service bundles that allow small businesses to get a professional network security evaluation from a Progent security engineer to determine potential weaknesses in the security profile you present inside and outside your firewall.

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and support of BlackBerry smartphones, providing a centralized solution for controlling key jobs such as smartphone installation, updates, and retirement while also providing a strong foundation for security and high availability. BlackBerry BES Server delivers seamless integration between Microsoft Exchange Server, Groupwise, or Lotus messaging platforms and BlackBerry handsets and allows wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BlackBerry Enterprise Server provides a wealth of data protection options starting with advanced encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits great flexibility in adjusting degrees of protection to match the special needs of your company's network. Progent's BlackBerry certified engineers can assist you to choose advanced security functions and enable them wirelessly. Examples of these wirelessly selectable security features include:

  • Disable a BlackBerry device
  • Wipe information from a lost device
  • Disable Bluetooth
  • Enable internal defenses against malicious attacks

BES Server also offers flexibility in determining ways to keep users from loading or executing unsafe or unauthorized applications. Progent can assist you to select blocking techniques like:

  • List exactly which programs are allowed on the device
  • Block third-party software from allocating non-volatile memory on the BlackBerry smartphone
  • Determine what functions external software can use on the device
  • Limit the types of access external programs running on the device can establish
  • Block all external programs from being loaded or run on the smartphone

Expert RIM BlackBerry Consulting Support Offered Remotely from Progent
Progent's authorized BlackBerry engineers are available by phone to deliver expert assistance to businesses in the Plano region or throughout the state of Texas. Progent's experienced online consulting team has helped IT organizations solve network problems and reduce support costs in each state in the United States and established a substantial following of loyal clients. (See Progent's client testimonials.)

Progent can provide remote assistance for a wide array of technologies associated with BlackBerry products such as wireless synchronization, configuration with Exchange Server, managing BlackBerry BES Server, and strengthening wireless security. Major RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can help your company to carry out basic technical functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, modifying user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned experts can also assist your business to resolve a wide range of problems concerning synchronization, handset detection, messaging consistency, web browsing, mobile connections, Instant Messaging, PC software configuration, and Desktop Redirector.

As a top innovator in providing countrywide remote help for small business IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless technical support costs at a minimum and, by resolving issues quickly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important tasks including resolving enterprise activation issues, registering and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also assist you to use management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and help your company to select and implement appropriate security configurations.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange Server architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, set up the MDS and IM, install push and pull access control lists, manage Exchange Server data flow, create, update, and assign wireless LAN and VPN configuration sets, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
If you wish to contact Progent about technical expertise for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.

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