Consulting and Technical Support for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry wireless PDAs were once one of the most successful products for maintaining location-independent connectivity to email, scheduling, web-based applications, and other vital business information. Progent offers Plano, Texas businesses the services of BlackBerry-certified professionals who can help organizations to manage their BlackBerry deployments or migrate smoothly to a current mobile solution.

As the complexity of small company networks has expanded, and as the demand for world-class security, dependability, and recoverability has grown to be the norm for organizations of any size, effective deployment and support of RIM BlackBerry solutions has become more difficult. To deal with issues like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small businesses often turn to outside support firms who offer expertise in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to plan, administer, and repair BlackBerry solutions affordably and effectively, eliminating the requirement for an internal BlackBerry technology expert and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This breadth of knowledge, combined with Progent's efficient online support model, provides small companies an affordable alternative for integrating RIM BlackBerry technology seamlessly into their IT network.

Progent's consultants can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined management tools to enable you to track and support BlackBerry devices across your business, recommend security policies that make sense for your company, customize mobile applications, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup processes so that it can be recovered rapidly and thoroughly.

Consulting Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry smartphones, offering a centralized solution for handling key jobs such as device installation, upgrades, and deactivation and also offering a strong infrastructure for data protection and high availability. BlackBerry BES Server delivers transparent communication between Microsoft Exchange Server, Groupwise, or Lotus email servers and BlackBerry smartphones and allows remote synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BlackBerry BES Server offers a variety of data protection options beginning with advanced data encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent flexibility in adjusting levels of security to match the specific requirements of your company's network. Progent's BlackBerry certified consultants can help your company to choose powerful security functions and activate them wirelessly. Samples of these over-the-air selectable security features are:

  • Lock down a BlackBerry device
  • Erase information from a lost or stolen smartphone
  • Lock out Bluetooth
  • Activate built-in defenses against malicious attacks

BES Server also provides versatility in determining ways to keep BlackBerry users from installing or executing unsecure or unauthorized programs. Progent can assist you to choose protective techniques like:

  • Specify exactly which applications are permitted on the device
  • Block external software from allocating persistent storage on the smartphone
  • Select which resources third-party programs can access on the smartphone
  • Limit the types of access third-party programs running on the smartphone can initialize
  • Block all third-party programs from being installed or executed on the BlackBerry smartphone

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can provide a seasoned engineer who has been awarded accreditations from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to architecting mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to perform common support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, changing user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your company email software. Progent's certified service professionals can also help you to troubleshoot a wide range of issues concerning synchronization, device recognition, messaging reconciliation, web browsing, mobile connections, Instant Messaging, PC application configuration, and Desktop Redirector.

As a leader in delivering countrywide online support for small business IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support expenses at a minimum and, by dealing with problems promptly, optimizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures including troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to use management tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and help your company to define and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer has expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to install and delete BlackBerry smartphone clients on Exchange and Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, control Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, validate, troubleshoot, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and network requirements assessment, solution design, roll-out strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a mobile wireless system that meets your information technology budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which administration approach and physical components meet your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions concerning alternatives for software editions, server hardware and storage, network topology, and application set up.

To optimize network security, Progent's BlackBerry consultant can help you to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security specialists to perform network-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Consultant
To contact Progent about engineering support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.
















© 2002- 2018 Progent Corporation. All rights reserved.