Immediate Remote Help for Plano Networks
Immediate Remote Help for Plano SystemsFor companies in Plano or anywhere in the state of Texas, Progent offers remote support for information systems based on Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value due to the fact that they have the practical experience and have access to the advanced technology needed to resolve the majority of information system issues quickly. This lowers immediate costs because service calls accumulate fewer billable minutes. Online support also avoids the cost of sending an engineer to your office. Your organization saves additionally in indirect expenses by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support know-how is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote support firms, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions somehow turn into major invoices. Progent's skill at disposing of problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and proven methodologies which permit the maximum degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to interface to your company's system remotely without compromising system security.

Progent's powerful technical support database system includes thorough histories for the service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of assistance provided to each Progent customer by any consultant. This database of issues and repairs is organized as a readily exploitable proprietary database that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft open up other extensive technical knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to come up with the most efficient resolutions promptly.

Online technical services available from Progent to businesses in Plano and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced technology used by some of the industry's leading enterprises. The ProSight line of outsourced network management services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the money or time to build and maintain an internal Help Desk Call Center but who need quick access to an effective Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progent's Call Center consulting services can guide you in building an efficient new Call Center or revamping your established organization, selecting or enhancing Call Center software products to meet the particular demands of your business, or adding occasional phone support staff to work with your existing Call Center resources during high-demand scenarios such as software transitions, major updates, or installing new applications.

    Progent's Call Center staff of experienced information technology experts offers your workers in Plano or anywhere in the state of Texas rapid contact with a large support group with years of background offering phone help and online repair service for IT systems powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a key enabler of company performance, and Progent's target is to fix rather than merely annotate IT problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers phone-based professional engineering support and training in special application areas including ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft Office Excel. To read additional information concerning Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Plano, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so your computer maintenance is proactive and automated. By spotting possible issues before they result in full-scale emergencies, automated monitoring can ward off disruptive and expensive network failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Microsoft networks, or environments that support a combination of OS platforms.
How Your Plano Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote help with Windows, Mac OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Plano or throughout the state of Texas, Progent's online computer support engineers can deliver effective and economical system help whenever your company needs it. Long experience providing remote tech support has led to Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while eliminating the cost and lost time associated with on-site support visits.

Even if your Plano company deals with a local freelance consultant or maintains an in-house organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to resolve sudden network crises or especially complicated integration projects.

Benefits of Progent's IT Support for Offices in Plano
Progent's online technical help services enable your Plano organization to experience the advantages of on-call, enterprise-level network support without the expense of managing an in-house IT staff. Your network will acquire added strategic worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site support resources
    For most organizations in Plano or anywhere in Texas, nearby computer service resources, whether consisting of freelance consultants or an in-house maintenance staff, can handle typical network problems. However, major troubles might spring up when local resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your local support personnel. In these cases, Progent's online service professionals give you a convenient, fast, and budget-friendly way to augment your local resources and to transfer useful information to improve your capability to handle future problems in-house.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller businesses commonly rely on individual freelance consultants. Although independent service people carry less overhead than larger service companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the lack of backup help may require your business to go without help during an IT crisis. As your network expands, system downtime and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of backup service expertise to insure your network remains up and running.

  • Create a Solid Basis for Seamless Growth
    Organizations often begin with an information system created on a modest budget. Without a strong infrastructure, band-aid fixes often get piled onto an unstable foundation. When a network grows, stability and scalability problems can hinder the productivity of the business. Such badly designed environments require proper analysis, smart long-term planning, and extensive IT expertise to evolve to a network infrastructure that can provide the stable foundation to meet current business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices require guidance and technical training to navigate through an ever more complicated array of technology alternatives capable of accelerating business success and improving efficiency. Businesses do not need a computer engineer who is trying to sell a specific vendor's products. IT consulting and product selling can result in a situation where the proposed solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of IT expertise, fine tuned support software, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Family of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be forced to permit simple problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every consultant to each customer. The practice of detailing and organizing service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















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