Even if your Plano office deals with a regular independent support technician or employs an in-house organization that can handle day-to-day network problems, Progent’s Microsoft and Cisco certified consultants provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to fix unexpected system emergencies or particularly challenging integration problems.

Features of Progent's Online Computer Support for Plano
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services give small companies in Plano or throughout the state of Texas the greatest leverage for your support budget. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk outsourcing services and network management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the expense and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:

• Immediate Telephone Access to Microsoft Certified Support Specialists
  Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to small companies in Plano and is also ideal for networks in geographic regions of Texas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a broad selection of Microsoft support utilities, technical databases, and continuing training.

• Per Minute Rates to Reduce Expenses
  Progent offers online support on a by-the-minute billing plan, so you pay only for the services you receive. Progent has no minimum fee for online service and requires no periodic retainer. This saves you from facing big bills for quick repairs.

• Availability of Cisco Certified Network Design Specialists
  As a Registered Partner for Cisco Systems, Progent can provide the services of on-staff specialists who have skill in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for fixed and mobile networking.

• Application Specialists Team
  Progent's basic support services include system integration, MS Exchange Server expertise, system security planning, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting expertise in specific application areas. Support offered by the Application Experts staff includes:
  • Microsoft Dynamics Great Plains Support and Programming
  • Microsoft CRM Consulting
  • MS Project Training
  • MS Office Excel Consulting
  • MS Word Support
  • Crystal Reports, Microsoft Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Integration
  • Mac Integration
  By providing a convenient one-stop resource for IT generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive IT solutions that align with the special needs of your business.

• Sophisticated Remote Connectivity Tools
  Secure remote connectivity allows Progent's support professionals to see exactly what your users see. This makes it easier to produce quick solutions to issues that might otherwise demand an expensive personal visit. Sophisticated remote access software and expert engineers together allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and automated system analysis.

• Compatibility with Mainstream VPN Gateways
  Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

• 24-hour Service for High Network Uptime
  For small companies with mission-critical applications, Progent can provide 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure maximum system uptime.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing programs are designed specifically for budget-conscious small businesses whose clients need immediate recourse to a Help Desk service with expert phone support and complete escalation capability.

Benefits of Progent's Network Help for Small Companies in Plano
Progent's remote support services enable your City# small business to experience the benefits of timely, world-class network support without the expense of maintaining an in-house IT staff. Your network will acquire greater strategic worth by being more available, efficient, and protected. Advantages to your company include:

• Seamless virtual expansion of your on-site IT resources
  With most small companies in Plano and throughout Texas, local network support providers, whether consisting of outside consultants or a full-time IT staff, can solve typical network problems. On the other hand, serious problems might spring up when local resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual support technicians. In these instances, Progent's online support professionals provide a convenient, fast, and economical solution to supplement your local help and to convey valuable information to increase your ability to handle downstream issues in-house.

• Reduced Dependence on Freelance Consultants
  For network support, small organizations often depend on independent freelance consultants. While independent consultants carry less overhead than larger service organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of backup personnel may force your company to go without help during an emergency. As your small business expands, network downtime and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup service experts to make sure your network stays up and running.

• Create a Solid Foundation for Seamless Growth
  Small companies typically begin with an IT architecture implemented on a modest budget. Lacking a proper framework, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. Such badly built environments require proper analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a network infrastructure able to provide the solid foundation to meet current business requirements and simplify downstream growth.

• Work with Problem Solvers Instead of Technology Vendors
  Small businesses require advice and technical education to navigate through an increasingly complicated array of technology options capable of accelerating business success and enhancing productivity. These companies hardly need a network consultant who is trying to sell a specific vendor's products. Network support and product selling can result in a situation where the proposed solution is designed around a predetermined technology instead of the genuine needs of a small business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of technical background, refined remote support tools, and familiarity with enterprise networking allow small businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or over=stretched in-house resources.

Progent stands out by providing:

• Certified Expertise in Microsoft's Complete Line of Server Platforms
  Progent offers in-depth support for Microsoft’s powerful server platforms with services such as Microsoft Windows Server 2003 integration, Windows 2000 Server upgrades, Windows NT Server legacy support, Microsoft Exchange 2003 Server consulting, Exchange 5.5 Server and Microsoft Exchange 2000 Server upgrades, and SQL 2005 programming.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, in the trenches of network support, executing a wide variety of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This means that you get not only expert IT skills, but also a support engineer with proven methods for applying technical knowledge to repair real-world network problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for phone service and on-site visits by the minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by each consultant to every client. The discipline of detailing and organizing service records allows more efficient support and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Companies who work with trusted freelance consultants or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

• Remote Network Monitoring with Microsoft Operations Manager
  Progent is one of the few support companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. This package causes your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and costly availability losses.

How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT help, visit Immediate Urgent Support.