Immediate Remote Support for Plano Computer Networks
Urgent Remote Consulting for Plano NetworksFor businesses in Plano or anywhere in Texas, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to resolve most information system problems quickly. This reduces immediate expenses because solutions require minimal billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves even more with indirect expenses by reducing or avoiding network outages and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online help is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the support that you receive. In contrast to typical online service companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at solving problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies that promote the maximum level of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to link to your network remotely without breaching system security.

Progent's proven technical support reporting application maintains detailed documentation for all support that Progent's clients have been provided. Progent's team consultants have the benefit of the records of all help delivered to each Progent customer by any Progent engineer. This database of trouble tickets and solutions is stored as a quickly accessible support knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft open up additional massive support databases and permit fast access to vendors' internal engineering staff so Progent's remote service experts can find optimal solutions promptly.

Remote support provided by Progent to companies in Plano and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's top corporations. The ProSight suite of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for organizations who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and operates as a transparent addition to your current Call Center organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve the most difficult technical problems, or be available in hectic instances when your regular service providers are swamped.

    Progent's Help Desk team of seasoned network professionals gives your customers in Plano or anywhere in the state of Texas quick communication with a dependable support resource with years of background offering phone help and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a crucial contributor to company performance, and Progent's policy is to fix instead of simply annotate technical issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Plano, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your business so your network maintenance is proactive and automated. By uncovering potential problems before they result in network outages, proactive monitoring can minimize stressful and costly network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that support a variety of OS platforms.
How Your Plano Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Plano or throughout the state of Texas, Progent's phone-based network support engineers can provide effective and affordable IT support the moment your business has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time associated with in-person support visits.

Even if your Plano organization deals with a local independent consultant or maintains a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either lack the availability or the knowledge to address sudden network crises or especially complicated integration projects.

Advantages of Progent's Network Help for Companies in Plano
Progent's online network troubleshooting services enable your Plano company to realize the advantages of immediate, world-class network support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    With most businesses in Plano or anywhere in Texas, nearby network support providers, whether made up of outside consultants or a full-time maintenance staff, can handle typical network issues. However, IT crises may spring up when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your local support personnel. In these cases, Progent's online support professionals give you an easy, quick, and economical solution to augment your regular help and to transfer useful information to increase your ability to deal with future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller offices often rely on independent freelance service providers. Although freelance consultants carry less overhead than larger consulting organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback help may force your business to wait for assistance during an IT crisis. As your business grows, system unavailability and problems with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve service experts to make sure your network remains up and running.

  • Build a Solid Foundation for Smooth Growth
    Businesses often begin with an IT architecture created on a shoestring budget. Without a scalable infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These poorly built environments require proper analysis, smart long-term planning, and wide technical knowledge to upgrade to a system infrastructure that can offer the stable foundation to handle critical business requirements and ease future expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses require guidance and technical education to navigate through an increasingly complicated array of technology options capable of accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is motivated to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is designed around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align technical consulting with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, in the trenches of network service, executing a wide variety of IT projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not just expert technical skills, but also a support engineer with proven approaches for using technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises visits per minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent faces little competition. Companies who work with familiar freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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