Fast and Affordable Online Troubleshooting for Plano Information Networks
Fast Remote Technical Support for Plano NetworksFor businesses in Plano or anywhere in Texas, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to resolve most network issues quickly. Efficient support lowers immediate expenses since service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is particularly valuable for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing model for online help is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to many online service companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor solutions somehow turn into major invoices. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of customized tools and field-proven methodologies which ensure the highest degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to access your network without compromising corporate security.

Progent's advanced technical support reporting application maintains extensive records of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of assistance provided to each Progent customer by every Progent consultant. This archive of anomalies and repairs is stored as an easily exploitable internal database that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and formal partnerships with key industry leaders including Cisco and Microsoft open up other vast support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's online service experts are able to determine optimal resolutions in the least time.

Remote services provided by Progent to companies in Plano and throughout the state of Texas include:

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the money or time to support an in-house Help Desk Call Center but who need quick access to an efficient Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or enhancing your current organization, selecting or modifying Call Center software products to handle the particular needs of your company, or adding occasional online staff to work with your internal Help Desk Call Center team to deal with high-demand events such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of experienced information technology experts provides your customers in Plano or anywhere in the state of Texas quick contact with a large network service resource with substantial background offering telephone-based consulting and online diagnostics for computer environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a crucial contributor to business success, and Progent's policy is to fix and not simply record technical problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Team offers online advanced consulting support and education in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and Office Excel. For additional information on Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Network Monitoring Support
    Progent can provide companies in Plano, or anywhere in the state of Texas, remote computer system monitoring support powered by System Center Operations Manager, configured by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they evolve into crashes, remote monitoring can avoid stressful and costly service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Windows networks, or networks powered by a mix of OS platforms.
How Your Plano Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online help with Microsoft, Apple Mac, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Plano or throughout the state of Texas, Progent's online computer support specialists can provide professional and economical IT help whenever your business needs it. More than 15 years of delivering remote tech support has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Plano office relies on a regular independent consultant or employs an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to address unexpected network crises or especially complicated integration problems.

Benefits of Progent's IT Support for Organizations in Plano
Progent's online technical help services allow your Plano company to realize the advantages of on-call, world-class network support without the expense of maintaining an in-house IT staff. Your information system will acquire added business worth by being increasingly available, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    For most offices in Plano and throughout Texas, nearby computer support resources, whether represented by independent consultants or an internal IT staff, can solve the majority of network issues. However, serious problems sometimes strike when local support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your local service technicians. In these instances, Progent's on-call service specialists provide a convenient, fast, and affordable solution to supplement your local help and to transfer valuable information to increase your ability to resolve future problems in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller businesses often depend on individual freelance consultants. While independent service people carry less overhead than big support organizations and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your business to go without assistance during an emergency. As your network expands, network downtime and trouble with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup service expertise to make sure your IT system is always available.

  • Build a Scalable Foundation for Smooth Growth
    Businesses often begin with an IT architecture created on a modest budget. Lacking a strong framework, band-aid fixes can get piled onto an unstable foundation. As a company grows, reliability and expandability problems can impede the productivity of the business. Such badly built systems require proper assessment, smart strategic planning, and wide IT expertise to upgrade to a system architecture that can offer the stable foundation to handle vital business requirements and simplify future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller businesses need guidance and technical training to navigate through an ever more complex maze of product alternatives available for promoting business success and enhancing productivity. These companies do not need a computer engineer who is attempting to sell a specific vendor's products. IT support and product selling can result in a scenario where the proposed solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to align technical consulting with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of technical knowledge, refined remote support software, and understanding of corporate IT allow businesses to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, at the front lines of network service, performing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not only expert IT capability, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each consultant to each customer. The practice of documenting and organizing support records results in more efficient support and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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