Immediate Online Support for Plano Computer Systems
Urgent Remote Support for Plano SystemsFor organizations in Plano or anywhere in Texas, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the services of CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts offer excellent value due to the fact that they have the practical background and have access to the sophisticated technology necessary to resolve the majority of network issues rapidly. This reduces direct costs because solutions accumulate minimal billable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company benefits even more with indirect costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support know-how is particularly helpful in environments that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you receive. Unlike many remote support firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with scenarios where fast repairs somehow turn into big invoices. Progent's skill at disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized technologies and field-tested methodologies that allow the highest level of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your company's environment without compromising network security.

Progent's advanced service database application keeps extensive records describing all service that Progent's customers have been provided. Progent's authorized consultants have access to the details of support rendered to each Progent client by any consultant. This database of problems and repairs is organized as a conveniently accessible proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and formal relationships with major technology companies including Cisco and Microsoft make available additional massive support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online consulting specialists can find the most efficient solutions promptly.

Online services offered by Progent to clients in Plano and anywhere in the state of Texas include:

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are designed for companies who lack the money or time to build and maintain an internal Help Desk Call Center but who want fast communication with a reliable Call Center with professional phone support as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Help Desk Call Center or improving your established organization, evaluating or customizing Help Desk software products to meet the unique demands of your corporation, or providing occasional phone support personnel to work with your existing Call Center resources to deal with demanding events such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of seasoned network consultants offers your clients in Plano or anywhere in the state of Texas rapid access to a large technical support group with years of experience offering phone help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's charter is to give the Help Desk the reputation as a significant contributor to company success, and Progent's policy is to fix rather than just annotate network issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online advanced engineering expertise and education in specific business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Excel. To find out additional information on Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Services.

  • ProSight Data Protection Services Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as IPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Plano, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they cause crashes, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or environments based on multiple OS platforms.
How Your Plano Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Plano or anywhere in the state of Texas, Progent's phone-based network support specialists can deliver professional and economical IT support the instant your business has to have it. More than 15 years of providing online repair services has led to Microsoft Gold certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to solve computer problems rapidly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Plano business deals with a local independent support technician or maintains an in-house IT staff that can handle ordinary network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the experience to handle sudden network emergencies or particularly complicated integration projects.

Features of Progent's Remote Network Support for Plano
Progent's phone support, remote repair, system security expertise, and network management services give businesses in Plano or anywhere in the state of Texas the greatest leverage for your IT investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's professionals can provide your organization world class network support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Highlights of Progent's online help services include:

  • Immediate Phone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Plano and is also ideal for networks in geographic areas of Texas that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has access to a broad range of Microsoft support tools, technical information, and on-going training.

  • By the Minute Billing to Reduce Expenses
    Progent provides online help on a by-the-minute basis, so you pay only for the support you receive. Progent has no minimum charge for online support and imposes no periodic subscription fee for support services delivered during normal working hours. This protects you from paying big invoices for routine fixes.

  • Access to Cisco Network Infrastructure Specialists
    As a Registered Partner for Cisco, Progent offers the services of authorized specialists who have experience in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for wireline and wireless networking.

  • Application Specialists Consulting
    Progent's basic consulting offerings consist of technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk outsourcing support. Progent's Experts Team offers in-depth consulting expertise in critical application areas. Help available from the Application Experts Team includes:
    Dynamics GP Consulting and Programming
    Microsoft Project Support
    Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Support
    BI Reporting Development and Training
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Software Programming and Microsoft SQL Server 2014 Application Programming and Debugging
    Oracle Management and Software Development
    MySQL Management and Application Design
    Mac Integration
    Amazon Marketplace Web Service (Amazon MWS) Software Integration

    By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that fit the special needs of your business.

  • State of the Art Remote Access Software
    Secure online access allows Progent's service professionals to see precisely what your users see. This makes it easier to produce fast solutions to problems that might otherwise demand an expensive personal service call. Sophisticated remote access software and experienced engineers together allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.

  • Support for Mainstream VPN Gateways
    Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

  • 24x7 Service for High Network Availability
    For businesses with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce maximum system uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing programs are designed specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk service with expert telephone support and full escalation capability.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional background, at the front lines of IT service, performing a wide range of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just expert IT capability, but also a support engineer with proven methods for applying computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during normal business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Companies who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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