Fast and Affordable Online Support for Plano Information Networks
Urgent Phone Technical Support for Plano SystemsFor businesses in Plano or anywhere in the state of Texas, Progent provides online support for networks based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional value due to the fact that they have the practical background and are equipped with the sophisticated tools needed to resolve most information system issues quickly. This lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is particularly important for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike typical online service organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing avoid scenarios where quick repairs somehow end up as major invoices. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies which promote the maximum degree of effectiveness for online consulting and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to interface to your network remotely without compromising corporate security.

Progent's advanced customer support reporting system stores thorough records of the service that Progent's customers have received. Progent's staff consultants have access to the history of all help rendered to every Progent client by any Progent engineer. This archive of problems and repairs is organized as a quickly exploitable support knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close partnerships with key technology companies such as Cisco and Microsoft open up additional vast support databases and allow quick response from vendors' internal support staff so Progent's remote service experts are able to determine optimal solutions promptly.

Remote technical services offered by Progent to customers in Plano and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all key facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, and infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight Systems Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they can impact productivity Learn more about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Call Center service options for companies with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the budget to support an internal Help Desk but who need fast response from an efficient Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a seamless addition to your established Help Desk organization. Progent's Virtual Call Center can operate as a an escalation option to handle the toughest network challenges, or be ready in those circumstances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center staff of experienced network consultants offers your workers in Plano or anywhere in the state of Texas fast assistance from an effective support resource with years of background providing phone consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a crucial driver of company efficiency, and Progent's target is to fix and not just track technical problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group offers phone-based professional consulting expertise and training in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Excel. To learn more on Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Plano, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so that your computer support is proactive rather than reactive. By detecting emerging issues before they grow into crashes, proactive monitoring can avoid inconvenient and costly service breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows networks, or systems powered by a mix of platforms.
How Your Plano Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based support with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Plano or anywhere in the state of Texas, Progent's phone-based network support specialists can provide expert and economical IT support the instant your organization requires it. More than 15 years of delivering online tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Plano company deals with a regular freelance support technician or maintains a full time IT staff that can handle day-to-day computer issues, Progentís Microsoft certified engineers can provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to address unexpected network emergencies or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Plano
Progent's online help, remote troubleshooting, system security expertise, and system administration services give businesses in Plano or throughout the state of Texas the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, depth of technical knowledge, refined support software, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you will not be tempted to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to each customer. The practice of documenting and archiving service records results in more effective service and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.















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