Fast Remote Consulting for Plano UNIX, Linux, or Solaris SystemsFor small businesses located in Plano or anywhere in Texas, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISSP-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.

Progent's online support engineers represent exceptional value because they have the practical background and the advanced tools to resolve most information system issues rapidly. This reduces immediate costs since service calls take up a smaller number of chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits even more in incidental costs by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.

Progent's billing model for remote support is designed to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical remote support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions manage to turn into substantial invoices. Progent's skill at dealing with problems quickly results in your company conserving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned a collection of customized tools and field-proven methodologies which promote the maximum degree of efficiency for online engineering help and repair for small company IT networks. Progent offers safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's Technical Response Center to connect to your network without compromising network security.

Progent's sophisticated technical support reporting application maintains thorough histories of the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of services delivered to every Progent client by every consultant. This history of anomalies and resolutions is structured as a quickly searchable proprietary database that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft permit access to other extensive technical databases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists can find optimal resolutions in the least time.

Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Plano or anywhere in Texas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.

Remote Network Support Services Offered Progent
Progent's phone-based support experts offer credentials in an extensive array of products and technologies. This wide range of technical skills allows Progent's consultants to address practically any emergency likely to crop up in a small business network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.

To provide assistance to businesses with mixed-OS networks, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Phone-based technical support services available from Progent to clients in Plano and throughout the state of Texas include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of computer technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified management, and migration from older applications to the latest Windows or Linux-based solutions. Progent's group-based approach to solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can provide emergency online assistance for resolving anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Plano, TexasThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking consultants, and validates an individual's networking skills at the expert level. CCIEs can handle the most difficult problems encountered in network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS network management tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer exceptional value because their broad experience enables them to solve even the most complex problems rapidly. In common cases, less seasoned engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few service firms make CCIEs available to help small and medium sized businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get urgent help for serious network infrastructure problems that are impacting worker productivity but are beyond the comfort zone of your regular computer support resources. Progent's Cisco CCIE engineers can communicate with your environment using the latest on-line support tools in order to perform fast, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus VPN products.

  • Authorized Windows Support
    MS Windows Expertise for Plano, TexasProgent's Microsoft-qualified remote support engineers offer network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help your company with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server development, Microsoft Skype for Business migration consulting, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full array of remote PC desktop support including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified System Security Engineers
    CISSP Certified Network Security Professionals for Plano, TexasProgent's certified CISM and CISSP security engineers can provide a range of system protection solutions that can enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or help your company to recuperate rapidly after a serious breach. Security support services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize local IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:
  • Help Desk Support
    Progent's Call Center programs for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are a convenient solution for smaller companies who lack the budget to create an internal Call Center but who want fast access to an efficient Help Desk Call Center with proficient phone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless reinforcement of your existing Help Desk team. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to resolve the toughest technical problems, or be available in hectic instances when your ordinary resources are swamped.

    Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your established organization, selecting or customizing Call Center software products to address the special demands of your business, or adding occasional online personnel to reinforce your internal Help Desk resources during unusually busy events such as software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your workers in Plano or anywhere in the state of Texas fast assistance from a reliable technical support group with extensive background offering phone support and remote repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a significant driver of company efficiency, and Progent's intent is to resolve rather than merely record technical problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides remote professional consulting expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To read additional information about Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Apple Mac experts can promote the artistic components of Apple Mac systems by providing remote consulting services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio or video or configuring an audio/video production facility.

    Online Network Monitoring Support
    Progent can provide companies in Plano, or anywhere in the state of Texas, online network monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your network support is proactive rather than reactive. By uncovering looming problems before they grow into crashes, automated monitoring can minimize inconvenient and expensive network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that support a variety of operating systems.

How Your Plano Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.

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