Immediate Phone Consulting for Plano UNIX, Linux, or Sun Solaris SystemsFor small businesses in Plano or anywhere in the state of Texas, Progent provides help for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and disaster recovery planning.

Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most information system problems quickly. This lowers direct costs since solutions take up fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization saves additionally with indirect costs by reducing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.

Progent's pricing policy for online help is structured to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from situations where fast repairs somehow end up as large tabs. Progent's penchant for solving technical issues efficiently translates into your company conserving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has developed a set of optimized tools and field-tested processes which promote the maximum degree of efficiency for remote help and repair for small and midsize business computer networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to link to your computer system remotely without compromising network security.

Progent's proprietary service reporting application keeps comprehensive documentation for all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of all help delivered to each Progent customer by every engineer. This database of issues and solutions is structured as a conveniently retrievable internal database that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and formal partnerships with important vendors such as Cisco and Microsoft make available other extensive support databases and allow fast response from vendors' in-house engineering staff so Progent's remote consulting specialists can determine the most efficient resolutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To access Progent's phone support in Plano or anywhere in Texas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's online technical support engineers possess certified skills in an extensive array of technologies. This wide range of capability permits Progent's engineers to resolve practically any problem likely to occur in a small company network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to businesses with multi-OS networks, Progent also offers the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online services provided by Progent to clients in Plano and throughout the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online consulting services cover a broad array of information technology such as system architecture, email solutions, network and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide urgent remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:

    Important Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco CCIE Engineers for Plano, TexasThe Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and validates a consultant's networking knowledge at the expert level. CCIEs can handle even the most complex challenges surrounding network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional value since their depth of experience permits them to find solutions for even the most intractable problems quickly. In common instances, less experienced service providers can struggle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Few support firms make CCIEs available to help small and medium sized companies. Progent can provide fast telephone contact with a CCIE so your company can get urgent support for severe network infrastructure issues that are impacting worker efficiency but are not within the experience of your local computer support group or consultant. Progent's CCIE support experts can communicate with your computer system via state-of-the-art remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation. Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, as well as VPN technology.

  • Authorized MS Windows Support
    Microsoft Windows Experts for Plano, TexasProgent's Microsoft-certified online support engineers offer computer repair and IT help for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of support engineers who can help your company with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2013 development, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a full range of online PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Qualified Network Security Professionals for Plano, TexasProgent's certified CISSP, ISSAP, and CISM security consultants can provide a range of security solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to recover quickly after a damaging penetration. Security consulting services offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; installing firewalls; establishing safe techniques for remote and mobile communication; defending your messaging system from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support services to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects that small businesses often need. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute major projects economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Support
    Progent's Help Desk support programs for small companies with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for smaller organizations who lack the resources to support an in-house Help Desk but who need fast communication with a dependable Call Center with professional phone assistance plus the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a transparent reinforcement of your existing Help Desk organization. Progent's Virtual Help Desk can operate as an escalation option to handle the most difficult technical issues, or be ready in those situations when your other resources are overwhelmed.

    Progent's Call Center consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your existing organization, identifying or enhancing Call Center application software to handle the particular needs of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk resources during high-demand situations such as software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned network experts provides your workers in Plano or anywhere in the state of Texas instant communication with a reliable network service group with substantial background delivering telephone-based help and online repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial contributor to business efficiency, and Progent's target is to solve instead of just track network issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers online and in-depth engineering support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Office Word, and MS Excel. To read more on Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac experts can promote the artistic elements of Macintosh environments by delivering phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide assistance in a range of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio/video or building an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Plano, or anywhere in the state of Texas, online computer system monitoring support based on MS Operations Manager network monitoring, enhanced by Progent to fit your environment so that your computer maintenance is proactive and automated. By spotting emerging problems before they evolve into crashes, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Windows networks, or networks based on multiple OS platforms.

How Your Plano Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote assistance with UNIX/Linux, Solaris, or Apple Mac networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.

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