Fast Remote Support for Plano UNIX, Linux, or Sun Solaris NetworksFor small companies located in Plano or anywhere in the state of Texas, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISSP-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's online technical support services represent exceptional value due to the fact that they have the practical experience and the advanced technology to solve the majority of network problems rapidly. Efficient support lowers direct expenses because service calls require fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's pricing policy for online support is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you actually get. In contrast to many online service companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor repairs manage to end up as major invoices. Progent's skill at handling problems quickly translates into your company saving cash.

Progent's Online Technical Support Tools
Over the years, Progent has developed an array of customized technologies and field-proven processes which promote the maximum level of efficiency for online help and troubleshooting for small company information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to access your company's computer system without breaching system security.

Progent's highly evolved technical support reporting system maintains comprehensive histories for the service that Progent's clients have received. Progent's team engineers have access to the records of services delivered to every Progent customer by every Progent engineer. This history of trouble tickets and resolutions is structured as a quickly searchable internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft make available other vast technical support databases and allow fast response from manufacturers' in-house support staff so Progent's online consulting experts can come up with the best resolutions promptly.

Get Online UNIX, Linux, Solaris, or Mac OS X Computer Help from Progent
To access Progent's phone support in Plano or anywhere in Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's online network support experts have credentials in an extensive set of disciplines. This wide range of technical skills permits Progent's engineers to address almost any emergency likely to occur in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, CCDA and CCDP.

To support clients with mixed-operating system environments, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP experts, and ISSAP consultants.

Phone-based support Offered by Progent to customers in Plano and anywhere in the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a broad spectrum of computer technology including system infrastructure, email solutions, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

    Important Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco CCIE Consultants for Plano, TexasThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure consultants, and validates an individual's networking skills at the master level. Cisco qualified CCIEs know how to resolve the most complex challenges surrounding network infrastructure planning, integration, management, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an excellent value since their depth of experience allows them to resolve even the most difficult problems quickly. In common instances, less experienced service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Few support firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone access to a CCIE so your company can receive timely support for severe network issues that are impacting worker efficiency but are beyond the experience of your ordinary computer service group or consultant. Progent's Cisco CCIE engineers can connect to your network via advanced remote troubleshooting tools in order to provide efficient, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading family of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Certified Windows Experts
    MS Windows Experts for Plano, TexasProgent's Microsoft-qualified remote support engineers can deliver computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting engineers who can help your company with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 application development, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also can deliver a full range of online desktop consulting and support services such as Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified Network Security Engineers
    CISSP Qualified System Security Engineers for Plano, TexasProgent's accredited CISM and CISSP network security engineers can provide a variety of system protection solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recuperate quickly following a serious breach. Security services offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; installing firewalls; building safe mechanisms for remote and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract projects that small businesses frequently need. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on time. Progent's special remote engineering services include:
  • Help Desk Expertise
    Progent's Help Desk service options for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small organizations who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need fast access to a reliable Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless extension of your existing Call Center staff. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle the toughest network issues, or be ready in those instances when your other service providers are swamped.

    Progent's Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or improving your established organization, evaluating or modifying Help Desk Call Center software to meet the special requirements of your company, or adding occasional online staff to work with your existing Help Desk Call Center resources during unusually busy situations like software transitions, major updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your customers in Plano or anywhere in the state of Texas quick communication with a large technical support group with extensive background offering telephone-based support and online repair service for networks powered by UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk recognition as a crucial driver of company success, and Progent's target is to solve and not merely annotate technical issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and MS Excel. To read additional information about Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac experts can promote the creative aspect of Mac systems by providing phone-based consulting support and training in graphics, sound, and video. Progent's support professionals offer expertise in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio/video or building an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent can provide companies in Plano, or anywhere in the state of Texas, remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your network support is proactive rather than reactive. By uncovering potential issues before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows environments, or networks powered by a combination of operating systems.

How Your Plano Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac OS X networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.















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