Fast Online Help for Plano UNIX or Linux SystemsFor small companies located in Plano or anywhere in the state of Texas, Progent offers technical support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to help with high-level security design and business continuity planning.

Progent's online support engineers represent excellent value because they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system problems rapidly. This lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves even more with incidental expenses by minimizing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to many online service companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid situations where speedy. minor repairs somehow end up as major bills. Progent's skill at dealing with problems quickly results in your company saving money.

Progent's Remote Support Technologies
Over the years, Progent has developed a collection of customized technologies and proven processes that ensure the highest level of efficiency for online engineering help and troubleshooting for small and midsize company information networks. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to link to your company's network without compromising system security.

Progent's proprietary technical support database application maintains detailed histories for all support that Progent's clients have been provided. Progent's staff consultants have access to the history of services delivered to every Progent client by any Progent engineer. This archive of anomalies and solutions is organized as a quickly exploitable support database that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and formal relationships with key industry leaders including Cisco and Microsoft permit access to other massive support knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's online service experts can find the best solutions in the least time.

Get Remote UNIX, Linux, Solaris, or Mac OS X Network Support from Progent
To access Progent's phone services in Plano or anywhere in Texas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's phone-based technical support professionals offer certified skills in a comprehensive array of products and technologies. This broad scope of capability enables Progent's engineers to manage practically any crisis that may take place in a small company information system. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To support clients with multi-OS networks, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Online support Offered by Progent to customers in Plano and anywhere in the state of Texas include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services address a broad array of computer technology including network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and migration from older applications to current Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX and Linux consultants can offer urgent online help for troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Major Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Plano, TexasThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and indicates an individual's networking skills at the master level. CCIEs can deal with the most difficult problems occurring in network infrastructure planning, integration, maintenance, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness since their depth of expertise enables them to resolve the most difficult problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Few consulting organizations make CCIEs available to assist small and medium sized businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so you can receive immediate assistance for complex network problems that are impacting worker productivity but are not within the comfort zone of your regular IT service resources. Progent's Cisco-qualified CCIE engineers can interface to your environment using advanced remote troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and remediation. Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as VPN technology.

  • Certified MS Windows Experts
    MS Windows Expertise for Plano, TexasProgent's Microsoft-certified remote service engineers offer computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 management, SharePoint Server 2013 design, Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Qualified System Security Consultants
    CISSP Certified System Security Experts for Plano, TexasProgent's certified CISSP, ISSAP, and CISM security consultants offer a variety of security solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recover quickly following a serious penetration. Security support services offered by Progent cover in depth network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; integrating firewalls; designing secure architectures for off-site and mobile connectivity; guarding your messaging system from spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies often need. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to execute major projects within budget and on time. Progent's project-based online consulting services include:
  • Call Center Expertise
    Progent's Call Center programs for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller companies who don't have the budget to create an in-house Call Center but who need fast response from a reliable Help Desk with proficient phone support plus the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and acts as a transparent supplement to your established Call Center staff. Progent's Virtual Call Center can act as an escalation resource to handle complex computer system issues, or be available in those instances when your ordinary resources are too busy.

    Progent's Help Desk consulting expertise can support you in creating an efficient new Call Center or improving your current one, identifying or modifying Help Desk application software to address the particular demands of your business, or providing occasional phone support personnel to reinforce your in-house Help Desk group to handle unusually busy situations like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology professionals gives your computer users in Plano or anywhere in the state of Texas immediate contact with a reliable support resource with substantial experience delivering phone help and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid driver of business performance, and Progent's goal is to solve rather than simply annotate network issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To learn additional information concerning Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac experts can support the artistic facets of Apple Mac environments by offering remote help services and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio or video or building an audio/video post production facility.

    Remote Network Monitoring Services
    Progent can provide companies in Plano, or anywhere in the state of Texas, online computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By uncovering possible problems before they expand into crashes, system monitoring can minimize inconvenient and expensive information system failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows systems, or environments powered by a mix of operating systems.

How Your Plano Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.

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