Immediate Online Help for Plano UNIX, Linux, or Solaris NetworksFor small and midsize companies in Plano or anywhere in Texas, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISSP-certified security consultants to handle high-level security design and business continuity planning.

Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most network issues quickly. Efficient support reduces direct expenses because solutions require fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your location. Your company saves even more in indirect expenses by reducing or avoiding system outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's pricing policy for online support is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. Unlike many online service firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent situations where speedy. minor repairs somehow end up as major bills. Progent's penchant for dealing with problems efficiently translates into your company conserving money.

Progent's Remote Service Technologies
Through years of experience, Progent has developed a set of customized technologies and field-proven methodologies which ensure the highest level of efficiency for online technical support and troubleshooting for small and midsize business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to interface to your company's computer system without breaching system security.

Progent's highly evolved technical support reporting application stores comprehensive documentation for the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of all help delivered to every customer by every engineer. This history of trouble tickets and solutions is structured as a conveniently searchable proprietary database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to other massive technical support databases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to come up with the best resolutions promptly.

Initiate Online UNIX, Linux, Solaris, or Apple Mac OS X Technical Assistance from Progent
To get started with Progent's phone services in Plano or anywhere in Texas or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's online technical support experts have advanced credentials in an extensive set of disciplines. This wide range of capability enables Progent's consultants to address practically any problem likely to occur in a small company information system. Certificates earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To help customers with multi-operating system environments, Progent also provides the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services available from Progent to companies in Plano and anywhere in the state of Texas include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X remote consulting services cover a wide spectrum of information technology such as system architecture, email solutions, system and process security, UNIX and Windows integration, virtual server products for server hardware economization and simplified management, and migration from older systems to the latest Microsoft Windows or Linux environments. Progent's team-based methodology for solving network problems enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux consultants can provide emergency remote help for resolving anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Engineers for Plano, TexasThe Cisco CCIE credential is the premier accreditation for networking professionals, and indicates an individual's technical knowledge at the expert level. CCIEs can resolve the most complex problems encountered in network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and developing workarounds or locating program updates. CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to fix even the most difficult problems rapidly. In many instances, less experienced consultants can struggle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Few support providers make CCIEs available to support small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so you can get timely help for complex network problems that are lowering business productivity but are not within the comfort zone of your local IT support providers. Progent's Cisco-qualified CCIE engineers can tie into your network using sophisticated remote troubleshooting tools in order to provide quick, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

  • Certified Windows Expertise
    MS Windows Expertise for Plano, TexasProgent's Microsoft-certified remote support professionals can provide computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your organization the expertise of consulting professionals who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint 2013 design, Microsoft Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a broad array of remote desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Qualified Network Security Consultants for Plano, TexasProgent's qualified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help you to recuperate quickly following a damaging breach. Security solutions available from Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; configuring firewalls; building secure mechanisms for remote and mobile access; protecting your email system against spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support services to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special projects that small businesses often request. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Services
    Progent's Call Center support alternatives for small businesses with environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing support services are ideal for smaller businesses who lack the budget to build and maintain an internal Call Center but who need quick access to a reliable Help Desk with professional phone support plus the available expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless supplement to your existing Help Desk resources. Progent's Virtual Call Center can serve as an escalation resource to resolve the toughest network problems, or be available in those circumstances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk consulting services can guide you in establishing an effective new Call Center or revamping your current organization, identifying or modifying Help Desk software to handle the special needs of your corporation, or adding occasional online staff to work with your internal Call Center team to handle high-demand scenarios such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals offers your clients in Plano or anywhere in the state of Texas rapid assistance from a reliable network service group with years of background delivering phone help and online repair service for computer environments powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a major contributor to business success, and Progent's goal is to solve and not just report technical problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote and in-depth consulting expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Office Excel. To learn additional information about Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac professionals can nurture the creative elements of Macintosh systems by providing phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio or video or integrating an audio/video production facility.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Plano, or anywhere in the state of Texas, remote network monitoring support centered around MS Operations Manager network monitoring, adapted by Progent for your environment so your IT maintenance is proactive and automated. By spotting emerging issues before they result in crashes, proactive monitoring can avoid inconvenient and expensive information system crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows environments, or environments that incorporate multiple platforms.

How Your Plano Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.

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