UNIX, Linux, Sun Solaris, Mac OS X Remote Emergency Help for Plano Small Business Network Systems
For small businesses located in Plano or anywhere in Texas, Progent provides round-the-clock phone support for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the United States. Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support services represent exceptional leverage due to the fact that they have the real-world background and the advanced technology to solve most information system issues rapidly. Efficient support reduces direct expenses because solutions accumulate a smaller number of billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more in indirect expenses by reducing or avoiding network downtime and related losses due to business disruption, upset clients, idle workers, and distracted management.
Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to typical online service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from scenarios where quick solutions manage to turn into major invoices. Progent's penchant for disposing of technical issues quickly translates into your business saving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and proven methodologies which promote the maximum level of effectiveness for remote engineering help and repair for small company computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your company's network without violating system security.
Progent's advanced service database system includes thorough histories for the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of all help rendered to each client by every Progent consultant. This history of anomalies and repairs is structured as an easily retrievable internal knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco Systems and Microsoft permit access to other extensive support databases and to vendors' in-house support staff so Progent's online consulting engineers can come up with the most efficient solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To initiate Progent's remote support in Plano or anywhere in Texas or to find out more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's online technical service engineers possess advanced credentials in a comprehensive array of products and technologies. This breadth of IT skills permits Progent's consultants to resolve virtually any emergency that may occur in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
Remote support services provided by Progent to customers in Plano and anywhere in the state of Texas include:
UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services address a wide spectrum of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and easy management, and transitioning from older systems to Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent remote assistance troubleshooting anomalies within UNIX/Linux networks based on leading versions of UNIX including:
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting The Cisco CCIE certification is the top recognition for networking professionals, and certifies a person's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most stubborn issues surrounding network infrastructure planning, deployment, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco System's internal engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. CCIEs offer exceptional value since their broad experience allows them to solve the most complex problems rapidly. In common instances, less qualified consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers quick telephone contact with a CCIE so your company can receive immediate assistance for complex network issues that are lowering worker productivity but are beyond the experience of your local computer service personnel. Progent's CCIE support experts can communicate with your network using sophisticated remote troubleshooting tools in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Microsoft Windows Support Progent's Microsoft-certified online service professionals can deliver network troubleshooting and IT assistance for all Microsoft server and business application technology. Progent is a Microsoft Gold Partner network support firm and can offer your company the services of support engineers who can show you how to configure, maintain and administer the entire family of Microsoft Windows Servers such as Microsoft Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Content Management Server, Microsoft SBS 2003, Exchange Server, Application Center, SharePoint Server, Microsoft Virtual Server 2005, and Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Certified Network Security Experts Progent's certified CISM and CISSP security consultants can provide a range of system protection services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recuperate rapidly following a serious breach. Security services available from Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile access; defending your messaging infrastructure from viruses, spam, and DHA attacks; and setting up round-the-clock proactive monitoring.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology projects that small companies frequently need. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:
Help Desk Call Center Services
Progent's Help Desk Call Center service options for small businesses with networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for small organizations who lack the resources to support an in-house Help Desk Call Center but who want quick response from an efficient Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to high-level consultants.
Progent’s Virtual Call Center is intended for bigger companies and operates as a transparent extension of your established Help Desk staff. Progent's Virtual Help Desk can act as a an escalation resource to handle the toughest network challenges, or be ready in overflow instances when your other service providers are overwhelmed.
Progent's Call Center consulting services can support you in building an effective new Call Center or revamping your current organization, identifying or customizing Help Desk Call Center software products to meet the particular requirements of your corporation, or providing occasional online staff to reinforce your existing Call Center group to handle unusually busy scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned network experts provides your workers in Plano or anywhere in the state of Texas rapid communication with a reliable support resource with extensive experience delivering telephone-based consulting and online repair service for networks powered by UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft products. Progent's concentration is to give the Help Desk Call Center perception as a solid contributor to business performance, and Progent's goal is to solve rather than just track IT issues.
Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based professional consulting support and training in key application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Word, and MS Excel. To read additional information about Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can support the creative facets of Mac environments by providing remote help services and training in graphics, sound, and video. Progent's consultants can provide expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio/video or establishing an audio/video production facility.
Remote Network Monitoring Services
Progent offers businesses in Plano, or anywhere in the state of Texas, online network monitoring support centered around MS Operations Manage (MOM), enhanced by Progent for your business so that your IT maintenance is proactive rather than reactive. By detecting emerging issues before they grow into crashes, proactive monitoring can head off disruptive and costly information system failures. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or environments powered by a mix of platforms.
How Your Plano Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Mac OS X networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or email information@progent.com.
Progent's certified Microsoft Windows 2000 consultants can help you optimize the capability of your current Windows 2000 Servers and can streamline system administration, provide tech support and repair, and enhance security. Progent can also help you design, justify, and execute a plan to upgrade from Microsoft Windows Server 2000 to Windows 2003 Server. Progent is expert in setting up test installations to eliminate the technical risk associated with migrating to Windows Server 2003 by uncovering possible hardware and software compatibility problems.
Broadwing is the first carrier to deploy an all-optically switched network offering minimum latency and high performance. Broadwing Communications offers a wide variety of data transports such as Broadwing T1, Point-to-Point T1, DS3, DSL, ISDN, and Asynchronous Transfer Mode. Broadwing also provides Voice over IP solutions as well as switched and dedicated voice services. Progent has an agency agreement with Broadwing Communications and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to integrate Broadwing data and voice services to create a world-class, integrated communications network on a down-to-earth budget.
Progent is among the most expert network consulting companies in Northern California for creating e-mail solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies derive the full benefits of Microsoft Exchange Server 2000 for common situations including upgrading from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 administration.
Progent offers nationwide online phone support and troubleshooting services for companies who operate Sun Solaris networks or whose information systems include a mix of Sun Solaris and Microsoft Windows products. Online technical support provides optimum leverage for your information technology budget by preserving client productivity and limiting the time charged for computer analysis and repair. Advanced online support utilities and experienced service specialists and consultants allow Progent to handle most network issues without squandering time and expense by traveling to your location. In most of cases your network problems can be dealt with over the phone or through a mix of telephone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISM certified security specialists to assist you with the most difficult system problems.
Progent’s experienced Cisco IT security consultants provide high-level PIX and ASA Firewall consulting services including architecture, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack defense, and safe access services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of protection, performance, and high reliability for network environments of any size. PIX and ASA Firewalls are based on a proven, specially designed platform,eliminating common OS-specific security holes.
SQL Server 2008 delivers indispensable, familiar tools to computer experts as well as to information workers, reducing the difficulty of designing, integrating, managing, and accessing enterprise data and database applications on platforms ranging from mobile devices to enterprise data networks. The sophistication and integration requirements of Microsoft SQL Server 2008 call for an IT consulting firm with real-world experience and wide knowledge in planning and deploying information-based, comprehensive business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
Progent can assist your business to plan and execute a smooth migration from a UNIX-based information environment to a network based on MS Windows and suited for running Microsoft's popular office productivity software, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and application specialists can help you preserve your data and minimize productivity discontinuity by developing an effective migration plan that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows transition support services available from Progent include analysis of current infrastructure, transition strategy and validation, Microsoft Exchange migration expertise, information and application software transition, and server and storage system transition and consolidation.
Progent’s Cisco-certified network consultants offer experienced PIX Firewall support services encompassing design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector threat security, and secure connectivity services. Extending from small, easy-to-install desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy level of security, speed and availability for information networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPSec VPN networking, intelligent networking services, and flexible administrative solutions. Progent’s network consultants can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
If your business computer system combines UNIX, Linux or Sun Solaris platforms with MS Windows, Progent can help you to incorporate your computers into a cohesive environment that allows all your operating systems to run side by side for simple management, seamless dataflow, high reliability, superior throughput, and strong security. Progent's UNIX/Linux/Solaris and MS Windows integration assistance services feature network architecture configuration and service, support for Windows services for UNIX, remote server monitoring and administration, remote technical help and repair, in-person technical support, and help desk call center support.
Progent's certified Data Protection Manager support professionals can assist you to create an effective disaster recovery strategy, implement an affordable non-stop IT architecture, install a Microsoft DPM-powered recovery system, thoroughly test your DPM system, train your IT personnel or regular service providers how to manage Microsoft Data Protection Manager, or handle extensive information technology outsourcing such as off-site hosting of Data Protection Manager machines in Progent's world-class data center.
Progent’s Microsoft certified professionals provide small and medium sized companies expertise for Microsoft ISA Servers. Microsoft's ISA Server contains a full featured application-layer aware firewall that can secure your business network from attack by external and internal sources. ISA Server provides deep inspection of Internet protocols such as Hypertext Transfer Protocol, which enables ISA Server to detect many threats that can elude traditional firewalls. The integrated firewall and VPN structure of ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP and CISM certified security consultants can help you enhance your network security through expert design and integration of ISA Servers. Microsoft ISA Server is available in a number of editions including the ISA 2006 or 2004 Enterprise Edition and the ISA 2006 Standard Edition Server. Progent’s ISA Server support staff can also help you integrate MS Proxy Server and migrate from ISA 2000 Server to the newest versions of ISA Server.
For small businesses located in Plano or anywhere in Texas, Progent provides round-the-clock phone support for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the United States. Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and troubleshooting issues.
The Cisco CCIE certification is the top recognition for networking professionals, and certifies a person's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most stubborn issues surrounding network infrastructure planning, deployment, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco System's internal engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. CCIEs offer exceptional value since their broad experience allows them to solve the most complex problems rapidly. In common instances, less qualified consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Progent's Microsoft-certified online service professionals can deliver network troubleshooting and IT assistance for all Microsoft server and business application technology. Progent is a 
Progent's certified CISM and CISSP security consultants can provide a range of system protection services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recuperate rapidly following a serious breach. Security services available from Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile access; defending your messaging infrastructure from viruses, spam, and DHA attacks; and setting up round-the-clock proactive monitoring.
