Fast and Affordable Online Troubleshooting for Plano Networks
Immediate Online Support for Plano NetworksFor companies located in Plano or anywhere in the state of Texas, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the services of CISA and CISM-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support experts provide excellent value because they possess the practical background and are equipped with the advanced technology required to solve most network problems rapidly. This reduces immediate expenses since solutions require minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support know-how is especially valuable in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you owe just for the services that you receive. In contrast to typical online support companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where quick fixes somehow end up as big bills. Progent's skill at solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and proven methodologies that ensure the highest level of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to interface to your computer system remotely without compromising network security.

Progent's powerful service reporting system stores thorough histories of the service that Progent's clients have been provided. Progent's team consultants have access to the records of services delivered to every customer by any Progent engineer. This database of issues and resolutions is organized as a readily exploitable proprietary database that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft make available additional massive support knowledge bases and allow fast access to vendors' internal product engineers so Progent's remote service specialists can come up with optimal resolutions promptly.

Remote technical support services provided by Progent to businesses in Plano and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's top corporations. The ProSight series of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the resources to assemble and manage an internal Call Center but who want quick response from an efficient Call Center with professional telephone support as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a seamless extension of your existing Help Desk staff. Progent's Virtual Call Center can act as a an escalation option to resolve complex computer system problems, or be ready in those circumstances when your ordinary resources are swamped.

    Progent's Call Center staff of veteran network professionals gives your workers in Plano or anywhere in the state of Texas immediate access to an effective network service resource with extensive experience delivering phone consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center perception as a major contributor to company efficiency, and Progent's goal is to resolve instead of merely report network problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Group offers phone-based advanced consulting support and education in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Plano, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so that your network support is proactive and automated. By spotting potential problems before they result in crashes, system monitoring can ward off disruptive and costly network breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support multiple OS platforms.
How Your Plano Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Plano or throughout the state of Texas, Progent's phone-based computer support engineers can deliver effective and cost-effective system help the moment your organization needs it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Plano company has a regular freelance support technician or employs an in-house IT staff that can handle common network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to handle sudden network crises or especially tough integration projects.

Details of Progent's Online Computer Services for Plano
Progent's online help, Internet-based repair, system security consulting, and system administration services give businesses in Plano or anywhere in the state of Texas unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical knowledge, refined support software, and understanding of corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, performing a wide variety of IT tasks for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not just world-class technical help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every consultant to every client. The discipline of documenting and archiving service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















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