Immediate Remote Troubleshooting for Plano Information Networks
Immediate Online Consulting for Plano NetworksFor organizations in Plano or anywhere in Texas, Progent provides online technical support for networks based on Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to solve the majority of information system problems quickly. Efficient support reduces direct costs because service calls require minimal billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting know-how is particularly important in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you owe just for the support that you actually get. In contrast to typical online support firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor fixes manage to turn into major invoices. Progent's skill at disposing of problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and field-proven methodologies that ensure the maximum degree of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to access your network without violating network security.

Progent's powerful service database application keeps detailed records for all support that Progent's customers have received. Progent's team consultants have access to the history of services provided to every Progent customer by every consultant. This database of issues and fixes is structured as a readily accessible support knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and close partnerships with major industry leaders including Cisco and Microsoft open up other massive technical knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's remote service experts can find optimal resolutions in the least time.

Remote technical support services available from Progent to customers in Plano and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. Progent's ProSight suite of outsourced network management services addresses all critical areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who lack the money or time to build and maintain an internal Call Center but who require fast communication with an efficient Help Desk with proficient telephone support as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent extension of your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve the most difficult computer system issues, or be ready in hectic instances when your ordinary resources are swamped.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your customers in Plano or anywhere in the state of Texas quick access to a dependable support resource with extensive background providing telephone-based consulting and online repair service for networks based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a crucial enabler of company performance, and Progent's target is to fix instead of simply annotate IT problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based professional consulting expertise and training in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Word, and MS Excel. For additional information concerning Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Plano, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your computer support is proactive rather than reactive. By uncovering potential problems before they result in downtime, automated monitoring can ward off stressful and expensive service failures. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows networks, or environments based on a variety of operating systems.
How Your Plano Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote help with Windows, Apple Mac, or Linux networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Plano or throughout the state of Texas, Progent's phone-based computer support specialists can deliver expert and affordable system support the moment your business requires it. Long experience offering online technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair network problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Plano organization deals with a local independent consultant or maintains an in-house organization that know how to deal with typical computer problems, Progentís Microsoft certified consultants are available to offer an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to fix sudden system crises or especially tough integration projects.

Features of Progent's Online Computer Support for Plano
Progent's online help, remote troubleshooting, network security expertise, and network management services offer companies in Plano or throughout the state of Texas unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk Call Center support and system management, Progent's experts can provide your office world class IT support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help program include:

  • Immediate Phone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Plano and is also ideal for networks in geographic regions of Texas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a broad selection of Microsoft support utilities, service information, and on-going education.

  • Per Minute Billing to Reduce Expenses
    Progent provides online support on a per-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum charge for online support and requires no monthly subscription fee for support services provided during normal business hours. This keeps you from facing big bills for simple repairs.

  • Access to Cisco Certified Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent can provide help from on-staff specialists who have experience in planning, deploying, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for wireline and wireless networking.

  • Application Experts Team
    Progent's basic support offerings include technology integration, MS Exchange Server consulting, corporate security design, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting expertise in specific business applications. Help available from the Application Experts Group covers:
    Microsoft Dynamics GP Support and Customization
    Microsoft Project Training
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Support
    Microsoft SQL Server 2016 Application Design and SQL Server 2014 Application Programming and Troubleshooting
    Oracle Database Administration and Application Development
    MySQL Management Support and Software Development
    Apple Mac Support
    Amazon MWS Application Development

    By offering a convenient centralized source for network generalists and application experts, Progent can tailor timely, inexpensive, and thorough information technology solutions that align with the special requirements of your company.

  • State of the Art Online Connectivity Tools
    Secure remote connectivity permits Progent's service experts to observe exactly what your customers see. This makes it possible to produce fast fixes to problems that could otherwise demand an expensive onsite service call. Cutting-edge online access tools and experienced technicians together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and remote system monitoring.

  • Compatibility with Leading VPN Products
    Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

  • 24-hour Service for Maximum System Availability
    For companies with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this service can help produce high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose clients need instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Full Line of Servers
    Progent offers in-depth support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 integration, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you will not be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.