Fast and Affordable Online Technical Support for Plano Computer Systems
Immediate Phone Technical Support for Plano SystemsFor businesses located in Plano or anywhere in the state of Texas, Progent offers online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent value because they possess the real-world background and have access to the advanced technology necessary to resolve the majority of network problems quickly. Efficient support reduces direct expenses since solutions require minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves additionally with incidental costs by minimizing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is especially important for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to typical online service companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor repairs manage to turn into big bills. Progent's skill at solving problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized technologies and field-proven processes which allow the highest degree of effectiveness for remote help and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to interface to your company's system without compromising network security.

Progent's proven service database system maintains comprehensive records for the support that Progent's customers have received. Progent's team consultants have the benefit of the details of assistance provided to every customer by any engineer. This database of problems and fixes is stored as a conveniently searchable proprietary database that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available other vast technical knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's remote consulting experts are able to find the most efficient solutions quickly.

Online services available from Progent to clients in Plano and throughout the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to block or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who don't have the resources to create an in-house Call Center but who want quick communication with a reliable Call Center with proficient phone assistance as well as the expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless addition to your established Call Center staff. Progent's Virtual Call Center can operate as a an escalation option to resolve the toughest computer system issues, or be ready in those situations when your ordinary resources are too busy.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Plano or anywhere in the state of Texas quick contact with an effective network service group with extensive experience delivering telephone-based help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's intent is to resolve and not just report IT problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff provides online professional engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Office Word, and Excel. For additional information on Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Plano, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so that your network support is proactive rather than reactive. By exposing potential issues before they expand into full-scale emergencies, automated monitoring can head off inconvenient and expensive service failures. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a combination of operating systems.
How Your Plano Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Plano or anywhere in the state of Texas, Progent's phone-based computer support specialists can provide professional and economical system help the moment your company requires it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Plano business relies on a regular freelance support technician or maintains a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to address unexpected system crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Companies in Plano
Progent's remote technical help services allow your Plano business to experience the advantages of on-call, expert IT support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic worth by becoming more reliable, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    For most organizations in Plano and throughout Texas, local network support resources, whether consisting of outside consultants or an internal IT staff, can resolve the majority of network issues. However, serious problems can spring up when your regular resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your local support technicians. In these situations, Progent's online support experts offer an easy, quick, and economical solution to supplement your regular resources and to pass on useful knowledge to increase your capability to deal with future issues in-house.

  • Less Dependence on Freelance Consultants
    For network support, smaller offices often rely on independent freelance service providers. Although independent consultants carry smaller internal costs than big support companies and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of backup help may force your business to wait for assistance during an emergency. As your business expands, network unavailability and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service experts to insure your IT system stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations often start with an information architecture implemented on a modest budget. Without a strong framework, band-aid repairs can get piled on top of an unstable foundation. As a company grows, reliability and scalability issues can impede the productivity of the organization. Such badly built environments require careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system architecture able to deliver the stable foundation to meet critical business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies need advice and technical education to navigate through an ever more complicated array of product alternatives available for accelerating business success and enhancing productivity. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match technical consulting with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT background, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Line of Servers
    Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 upgrades, Windows 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during regular business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every staff member to each client. The discipline of documenting and organizing support records results in more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















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