Fast Online Technical Support for Plano Computer Systems
Immediate Remote Help for Plano SystemsFor organizations in Plano or anywhere in the state of Texas, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional value because they possess the real-world background and have access to the sophisticated technology needed to solve the majority of information system issues quickly. This lowers immediate costs because service calls use up minimal chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or avoiding network outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is especially helpful for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you actually get. Unlike typical online service organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where fast solutions manage to end up as substantial bills. Progent's penchant for disposing of problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and proven processes that allow the highest degree of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to communicate with your system remotely without breaching corporate security.

Progent's sophisticated service reporting application keeps comprehensive histories of all support that Progent's customers have received. Progent's team engineers have the benefit of the details of support provided to each Progent client by every Progent consultant. This archive of anomalies and solutions is organized as a quickly retrievable internal knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and formal relationships with key industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to determine the best resolutions promptly.

Remote technical services offered by Progent to businesses in Plano and anywhere in the state of Texas include:

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
  • Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the money or time to support an internal Help Desk but who require quick access to an efficient Call Center with professional telephone support as well as the expertise to escalate complex problems to advanced engineers.

    Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or improving your established organization, selecting or customizing Help Desk Call Center software products to address the unique requirements of your company, or providing occasional phone support personnel to supplement your in-house Help Desk Call Center team during demanding events such as software migrations, major updates, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your clients in Plano or anywhere in the state of Texas rapid contact with a reliable network service resource with years of experience offering phone help and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center recognition as a solid driver of company efficiency, and Progent's policy is to fix instead of merely report IT problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group can supply remote professional consulting expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Excel. For more information on Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Services.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements such as IPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Plano, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your computer support is proactive and automated. By detecting emerging problems before they expand into network outages, automated monitoring can minimize inconvenient and costly information system breakdowns. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Microsoft systems, or networks based on multiple platforms.
How Your Plano Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online expertise with Windows, Apple Mac, or Linux computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Plano or anywhere in the state of Texas, Progent's online network support specialists can deliver effective and affordable system help the moment your organization needs it. More than a decade of offering remote repair services has earned Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Plano organization relies on a local independent support technician or employs an in-house organization that know how to deal with common network issues, Progent’s Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to handle sudden system crises or particularly challenging integration problems.

Details of Progent's Remote Computer Services for Plano
Progent's online support, remote repair, network security expertise, and system administration services offer companies in Plano or anywhere in the state of Texas the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's experts can deliver your organization world class network support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, breadth of technical knowledge, refined support software, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Range of Servers
    Progent can provide world-class expertise for Microsoft’s popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 upgrades, Windows 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you won't be forced to permit simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to each client. The discipline of detailing and archiving support records results in more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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