Immediate Online Support for Plano Computer Systems
Fast Phone Technical Support for Plano NetworksFor organizations located in Plano or anywhere in Texas, Progent provides remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the assistance of CISSP-qualified security experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they possess the real-world background and are equipped with the sophisticated technology required to resolve the majority of information system problems quickly. Efficient support lowers direct costs because service calls accumulate minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is particularly important for organizations that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe just for the support that you receive. In contrast to many online support firms, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where speedy. minor solutions manage to turn into large invoices. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized tools and field-tested processes which permit the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's Technical Response Center to communicate with your company's system remotely without breaching corporate security.

Progent's advanced technical support database application includes extensive documentation of all support that Progent's customers have been provided. Progent's authorized consultants have access to the records of all help rendered to every Progent client by every Progent consultant. This history of trouble tickets and repairs is stored as a readily accessible support database that permits Progent's online technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and allow priority access to manufacturers' in-house product engineers so Progent's remote consulting specialists can come up with optimal resolutions promptly.

Remote support available from Progent to companies in Plano and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge technology used by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to stop or recover quickly from a ransomware incident. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are intended for organizations who don't have the resources to create an in-house Help Desk Call Center but who want quick communication with a reliable Help Desk with proficient telephone assistance plus the ability to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or improving your established organization, selecting or enhancing Call Center application software to handle the particular demands of your business, or providing temporary phone support staff to supplement your in-house Call Center team to handle demanding situations like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology professionals provides your clients in Plano or anywhere in the state of Texas rapid communication with a dependable support group with years of experience offering telephone-based consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a crucial contributor to business efficiency, and Progent's policy is to solve rather than simply record IT problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group provides phone-based professional consulting expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Plano, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into network outages, remote monitoring can head off stressful and costly network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate a mix of OS platforms.
How Your Plano Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Plano or anywhere in the state of Texas, Progent's phone-based computer support engineers can provide professional and economical system support the instant your company requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Plano company relies on a regular freelance consultant or maintains a full time organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to deal with unexpected network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Businesses in Plano
Progent's online IT consulting services allow your Plano organization to realize the advantages of on-call, world-class network support without the expense of managing a full-time IT organization. Your network will derive added strategic value by being increasingly available, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    For most businesses in Plano and throughout Texas, local network support resources, whether made up of freelance consultants or an in-house IT staff, can resolve typical network issues. However, major troubles may spring up when your regular resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your local service people. In these situations, Progent's online service experts offer an easy, quick, and economical way to supplement your local help and to transfer valuable knowledge to improve your capability to resolve future issues locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller offices commonly depend on individual freelance consultants. Although freelance consultants have smaller overhead than big service organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your company to wait for help during an IT crisis. As your business expands, system downtime and problems with vital applications are more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of reserve support expertise to make sure your IT system remains available.

  • Create a Solid Foundation for Seamless Growth
    Organizations often start with an information architecture implemented on a shoestring budget. Without a strong infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. Such poorly designed systems require careful analysis, smart strategic planning, and broad-based IT knowledge to evolve to a network infrastructure able to provide the stable foundation to meet critical business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations require advice and technical training to negotiate an increasingly complex array of technology alternatives available for accelerating business growth and enhancing productivity. These companies do not need a network consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a situation where the recommended solution is built around a profitable technology instead of the true needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, refined support tools, and familiarity with corporate IT allow offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Entire Family of Server Platforms
    Progent offers world-class expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 integration, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2017 upgrades, SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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