Fast and Affordable Remote Support for Plano Information Networks
Immediate Phone Consulting for Plano SystemsFor businesses located in Plano or anywhere in Texas, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the services of CISSP-certified security engineers to help with high-level security design and troubleshooting issues.

Progent's online support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the advanced tools needed to solve the majority of information system issues quickly. This lowers direct costs because service calls accumulate fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits even more in indirect costs by minimizing or avoiding network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support experience is especially helpful for organizations that rely on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many online support companies, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple model for pricing do away with scenarios where quick fixes manage to turn into substantial invoices. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes that allow the maximum degree of efficiency for remote help and repair for information systems of all sizes. Progent provides secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's remote service group to interface to your company's system remotely without breaching system security.

Progent's proven customer support reporting system maintains extensive documentation of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services delivered to every Progent client by any engineer. This archive of issues and fixes is stored as a quickly accessible support knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote service specialists are able to find optimal resolutions quickly.

Online support offered by Progent to customers in Plano and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all key areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to stop or recover rapidly after a ransomware attack. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are a convenient solution for businesses who lack the budget to create an in-house Call Center but who require fast access to an efficient Help Desk Call Center with proficient phone support as well as the expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Call Center consulting support can assist you in establishing an efficient new Call Center or enhancing your established organization, evaluating or enhancing Help Desk Call Center software to handle the unique needs of your company, or adding occasional online personnel to reinforce your in-house Help Desk Call Center team during unusually busy situations such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned information technology professionals gives your computer users in Plano or anywhere in the state of Texas instant contact with a reliable network service resource with years of background delivering telephone-based help and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a major driver of company productivity, and Progent's aim is to fix and not simply track network problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts staff offers phone-based professional engineering support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Plano, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your computer maintenance is proactive and automated. By uncovering emerging issues before they cause full-scale emergencies, remote monitoring can head off disruptive and costly service crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that support a combination of platforms.
How Your Plano Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Plano or anywhere in the state of Texas, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system help whenever your business has to have it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Plano business works with a regular independent consultant or employs an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to handle unexpected system emergencies or especially complex integration problems.

Details of Progent's Remote Computer Services for Plano
Progent's phone help, remote troubleshooting, network security expertise, and network management services give companies in Plano or throughout the state of Texas the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk outsourcing support and network management, Progent's experts can deliver your organization world class network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT knowledge, refined remote support software, and understanding of corporate IT enable companies to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Full Line of Servers
    Progent can provide world-class support for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Companies who work with trusted freelance consultants or who employ in-house support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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