Fast and Affordable Online Help for Plano Computer Systems
Fast Phone Support for Plano NetworksFor organizations in Plano or anywhere in Texas, Progent offers online technical support for information systems based on Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value because they possess the practical background and have access to the advanced technology needed to resolve the majority of network problems quickly. Efficient support reduces direct costs since service calls use up minimal billable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with indirect costs by minimizing or avoiding system downtime and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly important for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike typical online support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor solutions manage to turn into large bills. Progent's skill at disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and proven processes that promote the highest level of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to communicate with your environment remotely without compromising network security.

Progent's powerful service database system stores detailed records for all support that Progent's clients have been provided. Progent's staff service personnel have access to the details of services delivered to every client by every Progent engineer. This database of trouble tickets and resolutions is organized as a quickly accessible proprietary database that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available other vast support knowledge bases and allow priority response from vendors' internal product engineers so Progent's online service specialists can come up with optimal resolutions quickly.

Online support offered by Progent to businesses in Plano and throughout the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's top corporations. These services cover all key areas of modern networking such as email protection, security and compliance, disaster recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital assets that power your information system. When ProSight Systems Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so any looming problems can be resolved before they can impact your network Find out more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the money or time to assemble and manage an in-house Help Desk Call Center but who want quick access to a reliable Help Desk with proficient telephone assistance plus the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk or improving your established organization, evaluating or enhancing Call Center software products to address the particular needs of your company, or providing temporary phone support personnel to reinforce your in-house Call Center group during demanding situations like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced network professionals offers your workers in Plano or anywhere in the state of Texas fast access to an effective network service resource with years of background offering phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center perception as a solid enabler of company productivity, and Progent's target is to resolve and not just record network issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides remote professional consulting expertise and education in specific business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, MS Word, and MS Office Excel. To learn additional information concerning Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Plano, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they expand into crashes, remote monitoring can head off stressful and expensive network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Windows networks, or environments that incorporate a combination of platforms.
How Your Plano Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based assistance with Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Plano or anywhere in the state of Texas, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective IT support the moment your company needs it. More than a decade of delivering online repair services has earned Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Plano business has a local freelance support technician or employs an in-house organization that can handle ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to deal with unexpected network emergencies or especially challenging integration problems.

Benefits of Progent's IT Support for Organizations in Plano
Progent's online network troubleshooting services allow your Plano business to enjoy the benefits of immediate, enterprise-level network support without the cost of managing a full-time IT organization. Your network will derive greater business worth by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your local support resources
    With most companies in Plano and throughout Texas, local computer service providers, whether made up of independent consultants or an in-house maintenance staff, can deal with typical technical problems. On the other hand, serious problems may strike when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online support specialists give you an easy, fast, and economical way to augment your regular help and to convey valuable information to improve your capability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. While independent service people have less internal costs than larger consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of fallback help may require your company to wait for help during an emergency. As your network grows, system unavailability and trouble with critical applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support experts to insure your network is always available.

  • Build a Scalable Basis for Smooth Expansion
    Businesses often start with an IT system implemented on a shoestring budget. Lacking a proper framework, band-aid repairs can get piled on top of a weak foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. Such badly designed environments require careful analysis, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can deliver the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices need guidance and technical training to navigate through an ever more complicated maze of product options capable of accelerating business success and improving efficiency. They hardly need a computer consultant who is attempting to sell a specific vendor's products. IT support and product sales can lead to a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, at the forefront of IT service, performing a wide range of technical projects for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This ensures that you get not only world-class technical skills, but also a consultant with field-tested approaches for using technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits per minute. As a result, you are charged exclusively for received services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every consultant to every customer. The practice of detailing and organizing service activity results in more effective service and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

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