Fast and Affordable Remote Help for Plano Networks
Urgent Phone Help for Plano SystemsFor companies located in Plano or anywhere in Texas, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers offer excellent leverage because they have the real-world experience and have access to the advanced technology required to resolve most network issues rapidly. This reduces immediate costs since service calls require fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more in indirect expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support experience is particularly helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's billing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical online service companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from situations where quick fixes manage to end up as major tabs. Progent's skill at disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies that ensure the maximum level of efficiency for online consulting and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to interface to your company's computer system remotely without violating system security.

Progent's advanced service reporting system maintains detailed histories describing the support that Progent's clients have received. Progent's staff engineers have access to the specifics of services provided to every client by any Progent consultant. This history of issues and fixes is organized as a readily exploitable support database that allows Progent's online technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft make available other vast technical support databases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to determine the most efficient solutions promptly.

Online technical services provided by Progent to businesses in Plano and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows customers to execute major projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for organizations with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are intended for companies who don't have the money or time to assemble and manage an internal Call Center but who require fast access to an effective Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your existing one, selecting or customizing Help Desk application software to address the particular needs of your corporation, or providing occasional phone support staff to reinforce your existing Help Desk resources during high-demand situations such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Plano or anywhere in the state of Texas fast access to a dependable network service resource with years of experience offering telephone-based consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's concentration is to give the Help Desk perception as a major enabler of company performance, and Progent's aim is to fix and not merely report network issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based professional engineering support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft applications including CRM, Microsoft Office Project, MS Word, and Office Excel. For additional information about Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Plano, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so that your IT support is proactive and automated. By detecting possible issues before they evolve into crashes, automated monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or networks that incorporate a variety of OS platforms.
How Your Plano Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online support with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Plano or anywhere in the state of Texas, Progent's online network support specialists are ready to deliver expert and affordable IT support whenever your company needs it. More than 15 years of providing online tech support has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Plano company relies on a regular freelance consultant or employs an in-house IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the availability or the experience to solve sudden system crises or especially tough integration projects.

Advantages of Progent's Network Help for Offices in Plano
Progent's online support services enable your Plano company to experience the benefits of timely, enterprise-level network support without the cost of managing a full-time IT staff. Your information system will derive greater strategic worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most companies in Plano or anywhere in Texas, local computer service providers, whether made up of freelance consultants or an internal IT staff, can take care of the majority of technical problems. However, major troubles might spring up when local resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual service technicians. In these cases, Progent's online support specialists offer an easy, fast, and affordable way to augment your local help and to pass on valuable information to improve your ability to handle future issues in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller organizations commonly depend on individual freelance consultants. Although freelance service people have less overhead than big consulting companies and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of fallback personnel may force your business to wait for help during an IT crisis. As your network grows, system unavailability and problems with critical applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support expertise to insure your network remains available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically start with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid fixes often get piled on top of a shaky foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. Such poorly designed systems need careful analysis, smart long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to handle vital business demands and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller businesses need advice and technical education to navigate through an increasingly complex maze of product options capable of promoting business success and improving productivity. Businesses hardly need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network support and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align IT consulting with the best needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow companies to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Complete Line of Server Platforms
    Progent offers world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 support, Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help by the minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during regular working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Businesses who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.















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