Even if your Plano company has a local independent consultant or employs a full time organization that know how to handle day-to-day computer problems, Progent’s Microsoft and Cisco certified engineers provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to deal with unexpected network emergencies or especially complicated integration projects.

Features of Progent's Remote Computer Services for Plano
Progent's online support, Internet-based troubleshooting, network security consulting, and system management services offer small companies in Plano or throughout the state of Texas the greatest leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's professionals can provide your small business world class network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

• Fast Phone Access to Microsoft Qualified Experts
  Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to small businesses in Plano and is also ideal for customers in more remote regions of Texas that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a wide array of Microsoft support utilities, technical databases, and on-going education.

• By the Minute Billing to Reduce Expenses
  Progent provides remote support on a per-minute basis, so you are charged only for the services you use. Progent has no minimum fee for online service and requires no periodic retainer. This saves you from paying big bills for simple repairs.

• Access to Cisco Certified Network Infrastructure Professionals
  As a Registered Partner for Cisco, Progent offers help from on-staff specialists with experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to create high-speed, reliable, and secure connectivity for local and remote networking.

• Application Specialists Team
  Progent's basic consulting offerings consist of technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk outsourcing support. Progent's Experts Team can provide world-class consulting support in specific business applications. Help available from the Application Experts Group covers:
  • Great Plains Software Consulting and Programming
  • Microsoft Dynamics CRM Consulting
  • Microsoft Project Expertise
  • Microsoft Excel Consulting
  • MS Office Consulting
  • Crystal Reports, Microsoft Office Access, and FRx Programming
  • UNIX, Linux and Solaris Support
  • Apple Mac Integration
  By providing a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough IT solutions that fit the unique needs of your business.

• State of the Art Remote Access Software
  Protected online access allows Progent's service professionals to observe exactly what your customers see. This makes it possible to produce quick fixes to issues that might otherwise require an expensive personal visit. Sophisticated online connectivity software and expert technicians combine to enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and automated system monitoring.

• Support for Mainstream VPN Gateways
  Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.

• Round-the-Clock Support for High System Uptime
  For small companies with line-of-business applications, Progent offers 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce high network uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center services are intended especially for budget-constrained small offices whose workers require immediate access to a Help Desk service with effective telephone support and full escalation ability.

Benefits of Progent's IT Support for Small Organizations in Plano
Progent's remote network troubleshooting services allow your City# small company to experience the benefits of on-call, expert network support without the cost of managing a full-time IT staff. Your information system will derive added strategic worth by becoming more available, efficient, and protected. Benefits to your business include:

• Convenient virtual expansion of your local IT resources
  For most small companies in Plano and throughout Texas, nearby network service resources, whether represented by freelance consultants or a full-time maintenance staff, can take care of the majority of technical issues. On the other hand, major troubles may strike when local resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your local service personnel. In these cases, Progent's online support professionals provide a convenient, fast, and affordable way to augment your local resources and to pass on valuable knowledge to improve your capability to deal with downstream issues in-house.

• Reduced Dependence on Freelance Service Providers
  For IT maintenance, small companies often rely on individual freelance service providers. Although independent service people carry smaller overhead than larger consulting companies and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the lack of backup help may force your business to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve support expertise to insure your IT system remains up and running.

• Create a Solid Foundation for Seamless Expansion
  New organizations typically start with an information architecture created on a shoestring budget. Without a robust framework, band-aid fixes often get thrown onto a shaky foundation. When a network grows, stability and scalability problems can hinder the success of the business. These badly built environments require proper analysis, intelligent long-term planning, and broad-based technical expertise to upgrade to a system infrastructure able to provide the stable foundation to handle critical business requirements and facilitate future expansion.

• Work with Solution Providers Rather Than Technology Sellers
  Small businesses require advice and technical training to navigate through an increasingly complicated array of technology options capable of accelerating business success and enhancing productivity. They do not need a computer consultant who is motivated to resell a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match technical consulting with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow small businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over=stretched internal IT help.

Progent stands out by providing:

• In-depth Expertise in Microsoft's Complete Range of Servers
  Progent offers world-class expertise for Microsoft’s popular server platforms with services such as Microsoft Windows 2003 support, Windows 2000 Server migration, Microsoft Windows NT upgrades, Microsoft Exchange 2003 Server consulting, Exchange Server 5.5 and Exchange 2000 Server upgrades, and SQL Server expertise.

• Best Practices
  Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, in the trenches of network service, performing a wide range of IT projects for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with field-tested methods for using technical knowledge to solve real-world IT problems quickly.

• Value Pricing
  Progent's pricing policy is to charge for remote support and on-site help by the minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no retainer. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.

• Full Documentation of IT Services
  Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each staff member to each customer. The practice of documenting and organizing service activity results in more effective service and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent faces little competition. Businesses who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and efficient.

• Automated Network Monitoring with Microsoft MOM
  Progent is one of the only support firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. MOM allows your network support to be proactive instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from stressful and costly availability losses.

How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT help, visit Immediate Urgent Support.