Low-cost Network Support from Microsoft and Cisco Qualified Experts for Businesses in Pleasanton, CA
By offering world-class support when you need it, making available in-depth knowledge for key applications, providing high-value services like virtual server hosting, billing only for help you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the business value of your information system and reduce service costs. Progent recognizes that network security, reliability, and efficiency are just as important to small companies as to large corporations but that smaller organizations don't have the economy of scale to invest heavily in computer networks and internal service groups. Progent's basic value proposition is that no network support firm can match Progent's capability to provide the network support your company needs when you require it and at a cost you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal network service team. This can save money and help meet schedules for major IT initiatives like software development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to help your company to design and implement your cloud strategy.

Popular Areas of Expertise Serviced by Progent for Companies in Pleasanton, California
Progent's nationwide group of industry certified consultants provides support for virtually all facets of information systems used by companies of all sizes. Areas served by Progent in and around Pleasanton include:

Service Delivery Alternatives for Pleasanton, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for providing IT support is built on the Help Desk structure common to big IT support organizations. Progent's Help Desk Support Mechanism promotes rapid support, comprehensive service records, dependable follow-up, and strict cost control across a range of IT support delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can help clients to troubleshoot and fix network problems without the cost or time loss of on-premises service visits. The experience of Progent's network consultants allows them to resolve most IT issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with no startup fees or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to give small companies the optimal solution: onsite service professionals when you need them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The wait time for in-person support calls is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more about how and why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who require prompt and dependable access to an online Help Desk Call Center with effective phone support, online repair tools, and enough technical strength for all needed problem escalation. Because small and midsize businesses usually are constrained by tight IT budgets and can provide scant executive attention for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to ensure that small business computer networks stay productive. Read more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class consultants who can deliver help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection engineering, fault tolerant it system design, virtualization strategies, plus configuration, customization and support for business software such as accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site moves and major system upgrades, extended projects such as business information software development and support, relational database application programming and administration support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host key business applications such as Exchange and Microsoft SQL Server to provide small businesses with higher degrees of reliability, protection, and performance than is possible with the type of in-house data center that is practical for most small companies. Since Progent uses the same data centers that support the equipment of some of the planet's largest information technology companies, Progent can eliminate the investment in building and maintaining the systems needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions stay current, protection and performance is continually tracked, and systems are consistently backed up and available for complete and prompt restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also simple for clients to transfer to another service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit companies with mixed networks to save dramatically on the expense of hardware, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can support the mixed- OS and loosely standardized environments common with small businesses, and keeps control of the software in the client's possession so that moving to a new virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online consulting support to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

Why Progent Offers the Right Choice for Pleasanton, California Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with corporate network consulting allow small companies to sidestep the pitfalls related to over dependence on thinly staffed support organizations or individual consultants.

Teaming with Progent enables your company to:

  • Avoid Over Dependence on Individual Consultants
    For network support, smaller businesses often depend heavily on independent engineers. Although individual support engineers carry lower expenses than larger support organizations and can typically charge nominally lower rates, individuals are frequently stretched to far to react rapidly to critical network problems. If a freelance engineer is busy with different client, ill, on travelling, or in training, the lack of backup staff may require your company to go without assistance in case of an emergency. The more your company grows, system downtime or problems with line-of-business applications become more costly. The money you thought you were saving on a freelancer can be eaten up fast due to lost output. Also, when independent consultants confront new technologies, the unavailability of a large consulting group to count on for advice requires them to train with the meter running while your business ends up with the bill for their ongoing training.

  • Gain Access to Experts in Complex Information Technology Solutions
    The majority of small support firms or freelance consultants who concentrate on small company network support are capable of delivering connect-the-dots solutions but lack the seasoning to work efficiently with complex network infrastructures that have mixed platforms, multiple offices, VoIP systems, remote workforces, interconnected financial and analytical software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide companies and Progent's large group of specialists can be valuable to your small business because enterprise networks are inherently complex, support problems demand in-depth knowledge in many technical disciplines, and reaching a high degree of stability, availability, and security calls for industry-tested leading practices.

  • Build a Solid Foundation for Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a strong basis, a series of ad hoc repairs commonly get tossed on top of a tenuous structure. As a business evolves, reliability and scalability issues can obstruct the success of the business. Such networks need proper assessment, intelligent strategic analysis, and broad-based expertise to migrate to a network environment that can provide the solid foundation to meet current business requirements and support downstream expansion.

  • Team with Solution Providers, Not Resellers
    Small companies need direction and insight to work through an ever more complex maze of technology options offered for accelerating business growth and improving productivity. They do not need an IT consultant or support organization that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services only. This allows Progent to align consulting support services with the real needs of customers. Mixing IT consulting and product selling can result in a conflict where the recommended solution is based on a predetermined technology rather than being based on the actual needs of a customer.

How to Contact Progent
If your Pleasanton, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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