Expert Remote Support for Pleasanton, California Computer Networks from Microsoft Certified Engineers
Small businesses have typically been ignored by large network support firms. Many small businesses permit themselves to grow overly reliant on freelance consultants or small consulting organizations who don't have the size or broad skill sets to respond quickly or effectively to network crises. Still other small businesses turn to giant support firms that employ technicians trained to provide standardized solutions to ordinary problems but who do not have the background and technical scope to handle the diversity of configurations and lack of standards typical of small company information networks.

Progent's time-tested methodology for providing low-cost and successful network service to small businesses has made Progent one of the most respected Microsoft Gold IT consulting firms in the country. Progent has provided remote support to companies in every state in the U.S. and can dispatch in-person technical support in almost all zip codes.

For mid-size and large companies, Progent can provide co-sourcing support to reinforce the skills of your in-house IT service group. This can reduce expenses and minimize technical risks for big projects such as application programming, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also offer access to certified consultants to assist your business to design and implement your cloud computing strategy.

Key Technologies Supported by Progent's Consultants for Businesses in Pleasanton, California
Progent's nationwide group of world-class support professionals provides help for all aspects of information systems deployed by companies of any size. Areas served by Progent in and around Pleasanton include:

Support Delivery Options Available for Pleasanton, California Businesses
Progent has a selection of alternatives for providing small businesses with affordable computer services for technical support, consulting, hosting, and IT administration. Progent's model for delivering IT support services is based on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid support, thorough service records, reliable follow-up, and strict expense control for a range of network service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can help clients to troubleshoot and fix hardware and software issues without the expense or time loss of in-person support calls. The background of Progent's network engineers allows them to handle the majority of IT problems rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration process for first-time customers to address urgent situations and Progent charges by the minute with no startup charges or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out more information about Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service experts to deliver small and midsize companies the ideal combination: onsite service professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for on-site support calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more about why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and dependable access to an online Contact Center with efficient phone support, remote repair capability, and sufficient technical depth for full problem escalation. Because smaller companies typically have limited IT funds and can provide scant executive bandwidth for dealing with IT support, Progent's Contact Center Outsourcing Services could be the most efficient way to make sure that business information systems stay up and running. Learn more details about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection engineering, high availability network design, virtual server solutions, plus configuration, customization and training for business software including accounting, operations, management reporting, sales automation, and office productivity software. Progent can help with one-time projects including site moves and massive software migrations, longer term initiatives such as management information application programming and support, relational database application programming and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange and MS SQL in order to provide small companies with higher levels of dependability, protection, and recoverability than is possible using the type of internal data center that is achievable for the majority of small organizations. Because Progent uses the same facilities that host the equipment of many of the world's largest IT organizations, Progent can save you the investment in creating and managing the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay updated, security and performance is continually monitored, and systems are regularly backed up and available for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the highest level of availability and scalability but that is in addition convenient for customers to transfer to another support firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the mixed- platform and non- standardized networks typical of small companies, and retains control of the licenses in the customer's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting services to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight Systems Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of network products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on network security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government mandates for network data security and incident reporting.

The scope and depth of Progent's consulting team offer a powerful set of advantages to customers wishing to maximize the productivity of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, at the forefront of IT service, executing a broad range of technical projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical skills, but also a consultant with proven methods for solving actual network problems efficiently. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates king-size bills for quick fixes. Another advantage of granular invoicing is that customers are less tempted to allow simple issues to fester until they become big ones. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by every consultant to each client. The discipline of detailing and organizing service activity allows more effective support and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Small companies who utilize independent service providers or who employ in-house support personnel gain when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, protected, and productive. Find out more details about Progent's knowledge transfer services.

Contact Progent
In case your Pleasanton, California business wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.