Pleasanton, CA Remote Help from Certified Network Service Experts
Progent's computer troubleshooting services can deliver your Pleasanton, CA company affordable and dependable access to enterprise-class technical engineers. By delivering IT support service when you need it, providing specialized knowledge for critical applications, delivering unique services such as 24x7 server monitoring, and invoicing only for services you receive, Progent gives your Pleasanton, California business an affordable solution for maximizing the productivity of small-scale office networks. Whether you maintain an on-premises system, rely on cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and maintain a robust and safe information system and to benefit from fast availability of the skilled help ordinarily restricted to enterprises who are able to support a large in-house IT organization.

For larger businesses, Progent offers co-sourcing support to reinforce the technical skills of your in-house network service team. This can reduce expenses and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to certified consultants to assist your business to design and execute your cloud computing strategy.

Primary IT Areas Supported by Progent for Business Networks in Pleasanton, California
Progent provides the support of certified consultants for all aspects of information technology deployed in small and midsize organizations. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Pleasanton, California Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network administration. Progent's model for providing IT support is built on the Call Center structure common to larger IT support organizations. Progent's Contact Center Support Model promotes rapid response, comprehensive activity records, dependable follow-up, and tight cost monitoring for a range of network service delivery alternatives that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can assist customers to troubleshoot and fix network issues without the expense or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to resolve most IT issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new clients to address emergency situations and Progent charges by the minute with zero startup charges or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's remote computer support expertise.

  • On-site Support
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote support engineers to give small and midsize companies the ideal combination: hands-on service technicians when you require them as well as the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The response time for in-person support calls is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Find out more about how to register for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who require fast and dependable support from an online Help Desk with effective telephone assistance, online repair tools, and enough technical depth for full escalation. Because small and midsize companies usually have tight IT funds and can spare little management attention for handling IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that small business information networks stay productive. Learn more about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network protection engineering, fault tolerant it system design, virtual server solutions, plus integration, programming and support for business programs such as financials, ERP, business analytics, CRM, and productivity software. Progent can help with short-term projects including site moves and major system migrations, longer term initiatives like management reporting software programming and customization, relational database application programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange and Microsoft SQL to provide small and midsize businesses with higher levels of reliability, protection, and performance than is feasible with the type of on-site data center that is practical for the majority of small businesses. Since Progent utilizes the same facilities that support the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the expense of creating and managing the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs stay current, security and performance is continually monitored, and systems and data files are regularly archived and ready for full and prompt recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's production servers in an environment that not only provides the top level of availability and expandability but that is in addition easy for customers to transfer to another support provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, system support, and IT administration while achieving world-class availability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered service, can support the multi- OS and loosely standardized networks typical of smaller businesses, and retains control of the licenses in the client's possession so that migrating to a new virtual system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote consulting support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly after a ransomware attack. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of network products such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government requirements for network data protection and reporting.

The breadth and size of Progent's engineering staff offer a powerful set of advantages to companies trying to increase the productivity of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, at the forefront of IT service, executing a broad range of IT projects for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This means that you get not just expert IT help, but also a support engineer with proven approaches for resolving real-world IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for online support and on-site help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no sign-up fee and requires no retainer for support services provided during regular business hours. Many support organizations impose large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major invoices for quick repairs. Another advantage of by-the-minute pricing is that customers are not tempted to allow incipient issues to stay unaddressed until they grow into big problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports sent by each consultant to each client. The discipline of documenting and archiving support records results in more efficient support and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain internal IT personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient. Learn additional information about Progent's knowledge transfer services.

Contact Progent
If your Pleasanton, California business needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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