Low-cost Computer Support from Microsoft and Cisco Qualified Consultants for Businesses in Pleasanton, CA
By delivering professional know-how whenever you need it, making available specialized knowledge for critical applications, providing high-value services like virtual data center hosting, billing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to increase the competitive value of your information network and cut service expenses. Progent understands that information system security, dependability, and performance are just as important to small businesses as to major enterprises but that small companies don't have the economy of scale to spend aggressively in information networks and internal support staffs. Progent's fundamental competitive advantage is that no network support firm can equal Progent's ability to provide the network support expertise your business needs when you require it and at a cost you can afford.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT support team. This can reduce expenses and help meet schedules for big projects like software design and development, business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of certified consultants to assist your company to plan and execute a sensible cloud strategy.

Primary Technical Areas Supported by Progent for Businesses in Pleasanton, California
Progent's team of certified experts provides help for all facets of information technology deployed by companies of any size. Practice areas served by Progent in Pleasanton include:

Service Delivery Alternatives for Pleasanton, California Companies
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management. Progent's model for delivering computer support is built on the Help Desk structure common to big IT organizations. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive activity records, dependable follow-through, and tight cost control for a range of IT support delivery modes that include online repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can help clients to troubleshoot and repair hardware and software issues without the cost or delay of travel for onsite support visits. The experience of Progent's network engineers makes it possible to resolve most network problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for first-time clients to address emergency network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional details concerning Progent's remote network support expertise.

  • On-site Support
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to give small and midsize businesses the best of both worlds: in-person support technicians when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for in-person service visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details about how to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who require prompt and reliable access to an online Help Desk Call Center with effective phone support, remote troubleshooting tools, and enough technical depth for full escalation. Since small and midsize companies typically are constrained by limited IT funds and can provide scant management bandwidth for handling network support tasks, Progent's Help Desk Call Center Services could be the most cost-effective option to make sure that business computer systems are always productive. Learn more about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, high availability network consulting, virtualization solutions, plus integration, programming and training for small business programs including accounting, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects such as site moves and massive system upgrades, longer term initiatives like business reporting application development and customization, relational database application programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or emergency services such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange Server and MS SQL in order to provide small businesses with higher degrees of availability, security, and performance than is possible using the type of in-house data center that is achievable for most small and midsize organizations. Because Progent utilizes the same facilities that support the gear of some of the world's biggest IT organizations, Progent can save you the cost of creating and managing the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly tracked, and systems and data files are regularly backed up and available for complete and prompt recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's production servers in a setting that not only provides the highest degree of availability and extensibility but that is in addition simple for clients to transfer to another support provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class availability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed solution, can support the multi- OS and loosely standardized networks common with small businesses, and retains control of the software licenses in the customer's hands so that moving to a different virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online consulting support to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly after a ransomware attack. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Pleasanton, California Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate network support enable small and midsize businesses to avoid the pitfalls associated with excessive dependence on thinly staffed support firms or individual consultants.

Teaming with Progent enables your business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT support, small companies sometimes depend excessively on freelance engineers. Although freelance support engineers have lower overhead than larger IT service organizations and can typically charge apparently lower rates, individuals are often spread too thin to react rapidly to urgent problems. If an independent engineer is occupied with another client, ill, on travelling, or in training, the lack of backup staff may force your company to wait for help during a crisis. As your small business grows, system downtime or difficulties with critical applications get more expensive. The money you believed you were conserving on an independent consultant can be eaten up quickly due to lower output. Also, when independent consultants confront new problems, the lack of a big engineering team to depend on for advice forces them to learn in place while your business winds up with the costs for their continuing training.

  • Gain Access to Experts in Complex Network Issues
    Many small support organizations or independent engineers focused on small business IT support may excel at delivering routine fixes but lack the seasoning to work cost-effectively with complex IT environments that have mixed operating systems, multiple locations, Voice over IP systems, remote clients, interconnected financial and analytical applications, eCommerce, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can benefit your business because big-company networks are inherently complicated, support issues demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, availability, and security requires industry-proven leading practices.

  • Create a Solid Foundation for Growth
    Small companies typically begin with a network cobbled together on a tight budget. Lacking a solid architecture, a series of ad hoc repairs commonly get thrown onto of a weak foundation. As a company grows, stability and expandability issues can undermine the success of the business. Such environments need thorough evaluation, intelligent business analysis, and in-depth experience to upgrade to a network infrastructure that can act as the reliable basis to handle critical business requirements and support future growth.

  • Team with Solution Finders, Not Resellers
    Smaller businesses need direction and insight to work through an ever more complex maze of IT options offered for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or service firm that tries to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides consulting and services only. This allows Progent to match consulting support with the real interests of clients. Mixing IT consulting and product reselling can result in a situation where the proposed solution is built around a predetermined technology instead of being driven by the actual requirements of a client.

How to Contact Progent
If your Pleasanton, California business wants to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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