Pleasanton, CA Remote Support from World-class Computer Network Troubleshooting Professionals
Progent's computer troubleshooting services can deliver your Pleasanton, CA business budget-friendly and consistent access to enterprise-class computer engineers. By delivering network consulting help when you need it, providing advanced knowledge for critical technologies, delivering unique support such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your Pleasanton, California business an affordable solution for optimizing the productivity of small-scale office information systems. If you have an onsite datacenter, rely on cloud resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and support a reliable and secure information system and to have quick availability of the skilled support typically restricted to businesses who are able to afford a large internal IT group.

For mid-size and large companies, Progent offers co-sourcing support to supplement the technical skills of your in-house network support personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like software programming, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Key Technologies Serviced by Progent for Office Networks in Pleasanton, California
Progent offers the support of qualified consultants for all aspects of network technology found in small companies. Products and technologies serviced by Progent's consultants include:

Support Delivery Options for Pleasanton, California Companies
Progent has a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering IT support services is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Service Model ensures rapid response, thorough activity records, consistent follow-through, and strict expense control across an array of IT support delivery modes that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can help clients to analyze and repair network issues without the cost or delay of in-person support visits. The background of Progent's network engineers makes it possible to handle the majority of IT problems rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for new customers to address emergency network problems and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to deliver small businesses the best of both worlds: in-person support professionals when you need them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business software developers. The response time for on-site support calls is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about how and why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who need fast and dependable access to a professional Help Desk Call Center with efficient phone support, online repair tools, and sufficient technical depth for all needed problem escalation. Because smaller companies typically are constrained by tight information technology funds and can spare scant management attention for handling network support, Progent's Help Desk Services can be the most efficient option to ensure that business computer networks stay up and running. Read more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network engineering, virtualization solutions, plus configuration, programming and support for small business software such as accounting, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, extended initiatives such as business reporting software programming and customization, relational database software development and administration services, and web design, continuing services such as server monitoring and network management, or urgent services such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL Server to provide small businesses with higher degrees of availability, protection, and recoverability than is possible with the class of on-site data center that is achievable for most small companies. Since Progent utilizes the same facilities that support the gear of some of the world's largest IT companies, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and service packs stay current, security and efficiency is constantly monitored, and systems and data files are regularly archived and available for complete and prompt restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's production servers in a setting that not only delivers the top degree of availability and extensibility but that is in addition convenient for customers to migrate to another support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow small businesses with mixed networks to save dramatically on the costs of capital equipment, system support, and network administration while getting enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can support the mixed- OS and non- standardized networks common with small companies, and keeps control of the software in the customer's possession so that migrating to a new virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting services to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

Why Progent Offers the Right Alternative for Pleasanton, California Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate IT support allow small businesses to sidestep the pitfalls associated with over dependence on thinly staffed service organizations or individual consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT support, smaller businesses sometimes depend heavily on independent consultants. Although individual service providers carry lower expenses than more substantial support organizations and can afford to bill apparently smaller fees, freelancers are sometimes stretched to far to react rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of backup staff may force your business to wait for help during an emergency. As your company grows, system unavailability or problems with line-of-business programs become more expensive. The dollars you believed you were conserving on a freelancer can disappear quickly because of lost output. Also, when freelance consultants encounter unfamiliar technologies, the unavailability of a large engineering group to count on for help requires them to train in place while your business ends up with the costs for their continuing education.

  • Have Access to Certified Professionals in Advanced IT Issues
    The majority of smaller support organizations or freelance engineers specializing in small company IT support are capable of providing connect-the-dots solutions but don't have the experience to work efficiently with complicated IT infrastructures that have mixed operating systems, numerous offices, VoIP systems, remote workers, interconnected financial and analytical applications, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's large group of experts can be valuable to your company because enterprise environments are by nature complex, integration problems require in-depth knowledge in many technical disciplines, and reaching an acceptable level of stability, availability, and security requires enterprise-proven leading practices.

  • Build a Solid Foundation for Growth
    Small companies typically begin with an IT system cobbled together on a shoestring budget. Without a proper architecture, a series of ad hoc fixes commonly get piled on top of a marginal foundation. As a business grows, reliability and scalability problems can obstruct the success of the organization. These networks need thorough evaluation, intelligent business analysis, and broad-based expertise to migrate to an IT environment that will act as the solid basis to handle current business requirements and support downstream growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small companies need guidance and education to navigate through an increasingly complex array of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need an IT engineer or support firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to align consulting services with the real interests of customers. Mixing network support and product selling can result in a situation where the proposed solution is based on a preselected vendor rather than being driven by the actual needs of a customer.

Get in Touch with Progent
In case your Pleasanton, California company wants to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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