Pomona, CA Remote Support from Certified Computer Troubleshooting Experts
Progent's computer network tech support services can deliver your Pomona, CA company affordable and consistent support from world-class consulting engineers. By delivering network consulting help when you require it, providing advanced expertise for key applications, offering unique services such as automated network monitoring, and charging only for support you use, Progent gives your Pomona, California business an affordable option for optimizing the profitability of small-scale business information systems. Whether you have an onsite system, connect to cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations to create and support a reliable and safe IT system and to have quick access to the seasoned consulting typically available only to businesses who can support a sizeable internal information technology organization.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the skills of your internal IT support group. This can cut costs and help meet schedules for major IT initiatives like software design and development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of accredited consultants to assist your company to plan and implement a sensible cloud computing strategy.

Main Technical Areas Supported by Progent for Office Networks in Pomona, California
Progent provides the services of certified consultants for all facets of business network technology deployed in small and midsize companies and local governments. Technologies serviced by Progent include:

Support Delivery Alternatives for Pomona, California Businesses
Progent offers a variety of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for delivering computer support services is based on the Help Desk structure common to larger IT organizations. Progent's Helpdesk Service Model ensures fast response, comprehensive activity records, dependable follow-through, and strict expense monitoring for a range of network support delivery options that include online troubleshooting, in-person support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and repair network issues without the cost or time loss of travel for onsite support calls. The background of Progent's network engineers allows them to handle the majority of IT problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time clients to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn additional information about Progent's remote network support services.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support experts to deliver small and midsize businesses the optimal solution: on-premises support technicians when you need them plus the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for on-site support calls is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more concerning how and why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Contact Center Services are designed for all businesses who need fast and reliable access to an online Help Desk Call Center with efficient telephone assistance, online repair capability, and enough technical strength for full problem escalation. Because smaller businesses usually are constrained by limited IT funds and can spare little management attention for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to ensure that small business information networks are always up and running. Read more about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security consulting, non-stop it system engineering, virtual server strategies, plus integration, programming and training for small business software such as financials, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site moves and massive system upgrades, extended projects like management analytics application development and customization, database application development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of reliability, security, and recoverability than is possible with the class of on-site data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of some of the world's largest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain current, security and performance is constantly monitored, and systems and data files are regularly backed up and available for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's production servers in an environment that not only provides the highest level of availability and expandability but that is also convenient for clients to transfer to a different support provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow small businesses with mixed environments to save significantly on the costs of capital equipment, system support, and network administration while getting world-class dependability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can handle the mixed- OS and loosely standardized networks common with smaller companies, and keeps ownership of the software in the customer's possession so that moving to a new virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting support to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine physical IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Pomona, California Small Businesses
Progent's size, depth of technical skill, and experience with corporate IT support enable small companies to sidestep the pitfalls associated with over dependence on small support organizations or individual engineers.

Teaming with Progent's Experts allows your small business to:

  • Avoid Over Reliance on Individual Support Consultants
    For network services, smaller companies often depend heavily on independent engineers. Although freelance support engineers have lower expenses than larger IT service organizations and can afford to bill apparently smaller fees, freelancers are frequently unable to react rapidly to urgent situations. If a freelance consultant is occupied with different client, sick, on travelling, or in training, the absence of backup personnel may force your company to wait for assistance during a crisis. The more your company grows, system downtime or difficulties with line-of-business programs get more expensive. The dollars you thought you were saving on a freelancer can evaporate fast due to lost productivity. Also, when freelance consultants confront new technologies, the unavailability of a big engineering group to rely on for help requires them to learn in place while your organization winds up footing the costs for their ongoing education.

  • Have Access to Expertise in Sophisticated Network Issues
    Many smaller support firms or independent engineers specializing in small company IT support are capable of providing routine solutions but lack the background to deal cost-effectively with complicated IT infrastructures that have a variety of platforms, multiple sites, Voice over IP systems, remote workers, integrated accounting and operational applications, eCommerce, and custom line-of-business software. Progent's experience with global companies and Progent's extensive team of specialists can be valuable to your company because enterprise networks are inherently complicated, support issues demand in-depth knowledge in numerous technical disciplines, and reaching a high level of stability, reliability, and security requires enterprise-tested best practices.

  • Create a Firm Foundation for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a sequence of ad hoc repairs commonly get tossed onto of a tenuous foundation. As a business grows, reliability and expandability issues can undermine the success of the business. Such environments need proper evaluation, smart strategic planning, and in-depth experience to migrate to a network infrastructure that can act as the reliable basis to meet current business requirements and support future growth.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses require direction and education to navigate through an ever more complicated maze of technology options offered for enabling growth and enhancing productivity. Businesses do not need an IT consultant or support organization that tries to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent sells services only. This allows Progent to match consulting support services with the genuine needs of clients. Mixing network support and product reselling can lead to a conflict where the proposed solution is built around a preselected vendor instead of being based on the actual needs of a client.

Get in Touch with Progent
In case your Pomona, California company wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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