Quick, Affordable Online Network Help for Pomona, California Small Businesses
For over twenty years, Progent has specialized in providing world-class network support to clients who have small-company IT budgets. Progent has built a powerful service system that includes a cost-effective, tightly connected virtual office network, custom online repair tools, a large pool of consultants certified in a broad array of IT practice areas, a Help Desk Call Center operational model that promotes efficiency and ensures follow-through, a global team of remote troubleshooting experts, on-site service availability for the majority of most zip codes in the U.S., and a company culture focused on fixing technical issues in the shortest time and at the lowest cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your internal network support team. This can cut costs and help meet schedules for major projects like software design and development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to certified experts to assist your business to plan and implement a sensible cloud computing strategy.

Main Technical Areas Serviced by Progent for Business Networks in Pomona, California
Progent offers the support of certified experts for all facets of information technology deployed in small organizations. Products and technologies supported by Progent include:

Support Delivery Options for Pomona, California Companies
Progent has a variety of options for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support services is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Helpdesk Support Model promotes rapid response, comprehensive activity documentation, dependable follow-up, and tight cost monitoring for an array of network service delivery modes that include remote repairs, onsite help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can help customers to troubleshoot and repair network problems without the cost or time loss of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to resolve most IT issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's online support experts to deliver small businesses the ideal combination: hands-on service technicians when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The wait time for on-site service visits is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more about how and why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all businesses who require prompt and dependable support from a professional Help Desk Call Center with effective telephone assistance, remote repair capability, and enough technical depth for all needed problem escalation. Since small and midsize businesses typically are constrained by tight information technology funds and can provide little executive bandwidth for dealing with network support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to make sure that business computer networks are always productive. Learn more details about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, high availability it system design, server virtualization strategies, plus configuration, customization and training for business software such as accounting, operations, management reporting, sales automation, and productivity software. Progent can help with short-term projects such as site moves and massive software upgrades, extended initiatives such as business analytics application development and customization, relational database application programming and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of dependability, security, and performance than is feasible with the class of internal data center that is practical for the majority of small and midsize businesses. Because Progent uses the same data centers that support the gear of some of the world's biggest information technology organizations, Progent can save you the cost of creating and managing the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, security and performance is continually tracked, and systems are regularly backed up and ready for full and prompt recovery. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is in addition convenient for customers to migrate to another service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT management while achieving world-class availability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can support the multi- platform and non- standardized networks typical of smaller businesses, and retains ownership of the software licenses in the client's possession so that migrating to a new virtual system is fast, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online consulting to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent offers a portfolio of low-cost, fixed-price monthly services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like IPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS managed cloud backup and recovery.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of system protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government mandates for network information protection and reporting.

The scope and size of Progent's consulting staff offer a unique set of benefits to organizations wishing to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on industry background, at the front lines of IT service, executing a broad variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This means that you get not just world-class IT help, but also a consultant with proven methods for solving actual IT problems rapidly. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for online support and on-premises visits per minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major invoices for fast repairs. Another benefit of granular pricing is that clients will be less tempted to permit incipient issues to stay unaddressed until they become big ones. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every staff member to every client. The practice of detailing and archiving support activity results in more effective support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who wonít let go of vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on offering high-value services where Progent faces few competitors. Small businesses who work with freelance consultants or who employ in-house IT personnel gain when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Pomona, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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