Professional Remote Technical Support for Pomona, California Computer Networks from Certified Consultants
Small companies have typically been underserved by major IT support organizations. Some small companies allow themselves to grow dangerously dependent on freelance engineers or small support firms who don't have the bandwidth or extensive skill sets to respond quickly or efficiently to network emergencies. Still other small companies resort to mass-market service providers that employ personnel taught to provide standardized fixes for common problems but who are missing the experience and versatility to handle the variety of configurations and lack of standards typical of small company information networks.

Progent's time-tested methodology for providing low-cost and effective technical service to small companies has made Progent one of the top Microsoft-certified network consulting firms in the industry. Progent has delivered online help to companies in every state in the United States (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT service personnel. This can cut costs and minimize technical risks for major IT initiatives like software development, business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to plan and execute your cloud strategy.

Main Technologies Supported by Progent for Office Networks in Pomona, California
Progent offers the support of accredited experts for all facets of information technology deployed in small and midsize companies. Technologies supported by Progent include:

Support Delivery Alternatives for Pomona, California Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing IT support services is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes fast support, comprehensive service records, consistent follow-through, and strict expense control across a range of network support delivery modes that include online repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help clients to analyze and fix network issues without the expense or time loss of on-premises support calls. The experience of Progent's IT engineers allows them to handle most IT problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to accommodate urgent network problems and Progent charges per minute with no startup charges or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up customers in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's remote support engineers to deliver small companies the ideal combination: onsite support technicians when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The response time for on-site service calls is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more concerning why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who need fast and reliable access to an online Contact Center with effective phone support, remote repair tools, and enough technical depth for all needed problem escalation. Because smaller businesses usually have tight IT funds and can spare little management attention for dealing with IT support tasks, Progent's Help Desk Call Center Services could be the most efficient option to ensure that small business computer networks stay up and running. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of world-class consultants who can deliver help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, high availability it system consulting, virtual server solutions, plus configuration, programming and training for small business applications such as financials, ERP, reporting, CRM, and office productivity suites. Progent can help with one-time projects including site relocations and major system migrations, extended projects like management information application development and customization, relational database application programming and administration support, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange and SQL Server in order to provide small and midsize companies with higher degrees of dependability, security, and performance than is feasible using the type of internal data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same facilities that host the gear of many of the planet's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain current, protection and performance is continually monitored, and systems are consistently backed up and available for full and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is also convenient for clients to migrate to a different support firm or to move internally when your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network management while getting world-class dependability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can handle the multi- platform and loosely standardized networks common with small companies, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote consulting services to help companies of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of infrastructure products including firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory requirements for network data security and incident reporting.

The scope and depth of Progent's engineering team bring a unique set of benefits to clients wishing to increase the productivity of their information system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the front lines of IT support, executing a wide variety of IT projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only expert technical skills, but also a consultant with field-tested approaches for resolving real-world network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no registration charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with king-size bills for quick solutions. An additional benefit of by-the-minute pricing is that your company are less inclined to allow less critical issues to stay unaddressed until they become big problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by each consultant to each client. The practice of detailing and archiving support records allows more efficient support and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent has little competition. Small businesses who work with freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Pomona, California company wants to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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