Professional Online Technical Support for Pomona, California Small Business Computers from Certified Engineers
Small businesses have typically been overlooked by large network service firms. Many small businesses permit themselves to become overly dependent on freelance consultants or small consulting firms who lack the size or broad skill sets to respond promptly or effectively to technical emergencies. Still other small businesses turn to giant support firms that employ technicians able to offer by-the-numbers fixes for common problems but who are missing the background and versatility to deal with the variety of configurations and lack of standards typical of small company IT networks.

Progent's time-tested approach to providing low-cost and successful network service to small businesses has made Progent among the most respected Microsoft IT service organizations in the United States. Progent has delivered online help to businesses in every state in the United States and offers in-person support in most zip codes.

For larger businesses, Progent can provide co-sourcing services to supplement the skills of your in-house network service personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as application development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your company to design and execute a sensible cloud strategy.

Main Products and Technologies Supported by Progent for Businesses in Pomona, California
Progent provides the support of accredited consultants for all facets of business network technology found in small companies. Technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Pomona, California Businesses
Progent offers a selection of alternatives for providing small businesses with affordable IT services for technical support, consulting, hosting, and network management. Progent's model for providing IT support is based on the Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes fast support, comprehensive service records, dependable follow-through, and tight cost control for an array of network support delivery options that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified support professionals can assist clients to troubleshoot and fix network problems without the expense or delay of on-premises support calls. The background of Progent's network engineers makes it possible to resolve most network problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new clients to address emergency situations and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: on-premises support technicians when you need them plus the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The response time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more details about how to register for Progent's onsite computer service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for all companies who need prompt and dependable access to an online Contact Center with effective phone support, online troubleshooting capability, and enough technical strength for full problem escalation. Since small and midsize companies usually have limited information technology funds and can provide little management attention for handling network support, Progent's Help Desk Call Center Services can be the most efficient option to make sure that business computer networks are always up and running. Read more concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security consulting, fault tolerant it system design, virtual server strategies, plus configuration, customization and support for small business software such as financials, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-shot projects including site moves and major software upgrades, longer term initiatives such as management analytics software programming and customization, relational database software development and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange Server and Microsoft SQL Server to provide small companies with greater degrees of reliability, security, and recoverability than is feasible using the type of internal data center that is achievable for the majority of small companies. Since Progent uses the same facilities that host the gear of some of the world's largest information technology companies, Progent can save you the expense of creating and maintaining the infrastructure required for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, protection and performance is continually monitored, and systems and data files are consistently backed up and available for full and prompt recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition convenient for clients to transfer to another service provider or to move internally when your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that allow companies with mixed environments to benefit dramatically on the expense of hardware, infrastructure support, and IT management while getting world-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed solution, can support the multi- platform and loosely standardized environments typical of small companies, and keeps control of the software in the customer's hands so that moving to a new virtualized host is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert online support services to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

Why Progent Is the Right Alternative for Pomona, California Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise network consulting enable small and midsize companies to avoid the pitfalls associated with excessive reliance on small service organizations or individual engineers.

Working with Progent allows your business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT support, small businesses sometimes depend excessively on independent consultants. Although individual support providers carry lower overhead than more substantial IT service firms and can afford to bill nominally lower fees, freelancers are sometimes stretched to far to react quickly to critical situations. If an independent engineer is busy with different client, sick, on travelling, or in training, the absence of backup personnel may require your company to go without help during an emergency. The more your small business expands, network downtime or difficulties with critical programs become more costly. The money you believed you were conserving on a freelancer can evaporate fast due to lost output. Also, when freelance engineers confront unfamiliar problems, the lack of a large engineering team to depend on for assistance forces them to train in place while your company ends up footing the costs for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated Network Solutions
    Many small service firms or freelance consultants specializing in small company network support are capable of providing routine fixes but lack the background to work cost-effectively with complicated network configurations with mixed operating systems, multiple sites, Voice over IP systems, remote workforces, integrated financial and analytical applications, eCommerce, and specialized business software. Progent's experience with worldwide companies and Progent's large staff of experts can benefit your small business because big-company networks are inherently complicated, support issues require thorough knowledge in numerous technical disciplines, and reaching a high level of stability, availability, and protection requires industry-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies often begin with a network implemented on a shoestring budget. Without a solid architecture, a series of improvised repairs commonly get piled onto of a weak structure. As a company grows, reliability and scalability issues can obstruct the success of the business. These environments need proper evaluation, intelligent strategic analysis, and broad-based experience to upgrade to a network infrastructure that can provide the solid foundation to handle critical business needs and support downstream growth.

  • Work with Solution Providers, Not Product Vendors
    Smaller companies require direction and insight to work through an increasingly complex maze of technology alternatives available for enabling growth and enhancing efficiency. They do not need a network engineer or support firm that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent provides services only. This allows Progent to align consulting services with the real needs of customers. Mixing network consulting and product selling can result in a situation where the proposed solution is based on a predetermined vendor rather than being driven by the true needs of a customer.

Get in Touch with Progent
In case your Pomona, California company needs to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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