Pomona, CA Remote Support from World-class Network Service Consultants
Progent's computer network technical support services can deliver your Pomona, CA company low cost and consistent access to world-class computer experts. By providing IT consulting service when you need it, offering specialized expertise for critical technologies, offering value-added support such as automated server monitoring, and charging only for support you receive, Progent offers your Pomona, California company an economical solution for optimizing the profitability of small-scale office information systems. Whether you maintain an on-premises datacenter, connect to cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to build and maintain a reliable and safe information system and to benefit from quick access to the experienced support ordinarily restricted to enterprises who are able to support a large in-house information technology staff.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network service staff. This can reduce expenses and help meet schedules for major IT initiatives like application development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations.

Progent can also offer access to certified experts to assist your business to plan and execute your cloud strategy.

Core Technologies Serviced by Progent for Pomona, California Office Networks
A Microsoft Certified Gold Partner computer support firm that maintains a world-class team of Cisco certified CCIE networking experts and Apple Computer accredited consultants, Progent offers emergency assistance and affordable remote consulting to Pomona, CA businesses for a broad range of information technologies including:

Support Delivery Options Available for Pomona, California Companies
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Service Mechanism ensures rapid response, comprehensive service records, dependable follow-through, and strict expense monitoring across a range of IT service delivery modes that include remote troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and repair hardware and software problems without the expense or time loss of travel for onsite service calls. The experience of Progent's network engineers allows them to resolve the majority of IT issues quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn more information concerning Progent's online computer support services.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: in-person support professionals when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for on-site service visits is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning how and why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for all businesses who require prompt and reliable access to a professional Contact Center with efficient phone support, online troubleshooting capability, and enough technical strength for all needed problem escalation. Since smaller companies usually are constrained by tight IT funds and can provide little executive bandwidth for handling network support, Progent's Contact Center Services could be the most cost-effective option to ensure that small business information networks are always productive. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small companies affordable access to world-class IT professionals who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, non-stop it system consulting, virtualization strategies, plus integration, programming and training for business software such as financials, ERP, management reporting, CRM, and office productivity packages. Progent can help with short-term projects including office moves and massive system upgrades, extended projects such as management reporting application programming and support, database software development and administration support, and web development, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and system management, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of reliability, security, and performance than is feasible with the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of some of the planet's biggest IT companies, Progent can eliminate the cost of building and maintaining the systems needed for world-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs stay current, protection and performance is continually monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition simple for clients to migrate to another support firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server technologies that allow small businesses with multi-vendor networks to save significantly on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the mixed- platform and non- standardized environments common with small companies, and retains control of the licenses in the customer's possession so that moving to a different virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security programs like SIEM solutions to help companies comply with industry standards and government requirements for network data security and incident reporting.

The scope and depth of Progent's engineering staff offer a powerful array of advantages to customers trying to maximize the business value of their information system within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the front lines of IT support, executing a wide range of technical tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This guarantees that you get not just expert technical skills, but also a consultant with field-tested methods for repairing actual IT problems efficiently. Find out more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for online support and on-premises visits by the minute. Consequently, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big invoices for fast solutions. An additional benefit of by-the-minute billing is that clients won't be tempted to permit simple issues to fester until they grow into major ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each staff member to each customer. The practice of documenting and organizing service records allows more efficient support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Small businesses who work with freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Pomona, California company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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