Affordable Network Troubleshooting from Microsoft and Cisco Certified Experts for Businesses in Pomona, CA
By delivering professional support whenever you require it, providing specialized knowledge for critical applications, offering innovative services such as virtual data center hosting, billing only for services you receive, and charging no setup or retainer fees for standard services, Progent helps you to increase the competitive value of your It system and minimize service costs. Progent appreciates that network protection, dependability, and performance are just as important to small businesses as to major corporations but that smaller organizations don't have the economy of scale to invest heavily in information technology and in-house support staffs. Progent's basic competitive advantage is that no IT support organization can equal Progent's ability to provide the network support expertise your business requires when you need it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your in-house IT service staff. Co-sourcing can save money and help meet schedules for big projects like application development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited consultants to assist your company to plan and execute a sensible cloud computing strategy.

Primary Products and Technologies Supported by Progent for Business Networks in Pomona, California
Progent provides the services of certified consultants for all facets of information technology found in small companies and local governments. Technologies serviced by Progent's consultants include:

Support Delivery Alternatives for Pomona, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's model for providing computer support services is built on the Call Center structure familiar to larger IT support groups. Progent's Contact Center Service Mechanism ensures rapid response, thorough activity records, dependable follow-up, and tight expense monitoring for a range of network service delivery modes that include remote repairs, onsite help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled online service for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help clients to analyze and fix hardware and software issues without the expense or delay of on-premises service calls. The experience of Progent's IT engineers makes it possible to handle the majority of network problems quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new clients to accommodate emergency network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting services.

  • On-site Service
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support experts to give small companies the optimal solution: on-premises service technicians when you need them as well as the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for in-person service calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more concerning how to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize companies who require fast and reliable support from an online Help Desk with efficient phone support, online troubleshooting tools, and sufficient technical strength for all needed escalation. Since small and midsize businesses usually are constrained by tight IT funds and can provide scant management attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that small business information systems stay up and running. Read more about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class consultants who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection engineering, fault tolerant network consulting, virtual server strategies, plus configuration, programming and training for business programs including financials, ERP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and major system migrations, longer term initiatives such as management reporting software development and support, database software programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange and MS SQL in order to provide small companies with higher levels of reliability, protection, and recoverability than is feasible using the class of on-site data center that is achievable for most small organizations. Because Progent uses the same facilities that host the equipment of some of the planet's biggest information technology organizations, Progent can save you the investment in creating and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and revisions remain updated, protection and efficiency is continually monitored, and systems are consistently backed up and available for full and prompt recovery. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition convenient for clients to migrate to another service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system support, and network administration while getting world-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed solution, can handle the mixed- platform and non- standardized networks common with smaller businesses, and keeps ownership of the software in the client's possession so that migrating to a different virtual system is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Pomona, California Small Businesses
Progent's staff size, depth of information technology skill, and experience with corporate IT support allow small companies to avoid the problems related to excessive reliance on thinly staffed support firms or freelance engineers.

Working with Progent enables your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For IT services, small businesses sometimes rely heavily on freelance consultants. Though freelance support engineers carry lower expenses than larger IT service firms and can afford to charge apparently lower fees, freelancers are sometimes too overworked to respond rapidly to urgent network problems. If an independent engineer is busy with different customer, sick, on travelling, or in class, the absence of replacement personnel may require your business to go without help in case of an emergency. The more your small business expands, network downtime or problems with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can evaporate quickly because of lower output. Also, when independent consultants confront unfamiliar technologies, the lack of a large consulting group to rely on for assistance forces them to train with the meter running while your organization winds up with the bill for their continuing education.

  • Have Access to Expertise in Complex Network Issues
    Many smaller service firms or independent consultants specializing in small company network support may excel at providing connect-the-dots fixes but don't have the background to deal cost-effectively with complex IT configurations that have a variety of platforms, many offices, VoIP implementations, remote workforces, interconnected financial and operational applications, data-driven web sites, and specialized business software. Progent's experience with worldwide enterprises and Progent's large team of experts can be valuable to your business because big-company environments are inherently complex, support issues demand thorough understanding of in many technical disciplines, and reaching an acceptable degree of stability, availability, and protection calls for industry-proven processes.

  • Create a Firm Foundation for Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a strong architecture, a series of band-aid fixes often get thrown on top of a weak structure. As a business evolves, stability and scalability problems can obstruct the success of the organization. Such networks need thorough assessment, smart strategic planning, and in-depth expertise to upgrade to an IT infrastructure that can provide the reliable basis to meet current business needs and ease future expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller companies need direction and insight to work through an ever more complicated array of IT options offered for enabling growth and enhancing productivity. They do not need an IT consultant or support organization that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services exclusively. This permits Progent to align consulting services with the genuine interests of clients. Mixing network support and product reselling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being driven by the true needs of a customer.

Contact Progent
If your Pomona, California company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.