Expert Online Support for Pomona, California Small Business Computers from World-class Engineers
Small companies have traditionally been ignored by major network support firms. Many small companies permit themselves to grow overly reliant on freelance consultants or small consulting organizations who don't have the bandwidth or extensive skill sets to react promptly or effectively to technical emergencies. Other small businesses turn to giant support providers that employ technicians taught to provide by-the-numbers solutions to ordinary issues but who do not have the experience and versatility to handle the variety of configurations and absence of standardization that characterizes small business IT networks.

Progent's proven methodology for providing affordable and successful network support to small businesses has made Progent among the premiere Microsoft Gold network service firms in the country. Progent has provided remote support to small businesses in every state in the country and can dispatch onsite support in most zip codes.

For mid-size and large companies, Progent offers co-sourcing services to supplement the skills of your internal IT service staff. This can save money and minimize technical risks for major projects such as software development, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to certified experts to assist your company to plan and execute a sensible cloud strategy.

Core IT Areas Supported by Progent for Business Networks in Pomona, California
Progent's group of world-class support professionals offers help for virtually all aspects of information systems deployed by companies of any size. Practice areas supported by Progent in Pomona include:

Support Delivery Alternatives Available for Pomona, California Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Model promotes fast support, thorough activity documentation, reliable follow-through, and strict expense control for an array of IT service delivery modes that include online troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of in-person service visits. The experience of Progent's network engineers makes it possible to resolve most IT issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate urgent situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out additional information concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote support experts to deliver small and midsize companies the ideal combination: hands-on service professionals when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for on-site support visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more concerning why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for small and midsize companies who require fast and reliable support from an online Help Desk with effective telephone support, online troubleshooting tools, and enough technical strength for full escalation. Since smaller businesses usually have tight IT budgets and can provide little executive bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Services could be the most efficient way to make sure that small business information systems stay up and running. Learn more about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable access to enterprise-class consultants who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security engineering, non-stop network consulting, virtualization strategies, plus configuration, customization and training for business applications including financials, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as office relocations and major system migrations, longer term initiatives like business information application development and customization, relational database software development and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system administration, or urgent services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key applications like Exchange and MS SQL in order to provide small and midsize businesses with greater degrees of reliability, security, and recoverability than is feasible using the class of in-house data center that is achievable for the majority of small organizations. Since Progent uses the same data centers that support the gear of many of the planet's biggest IT companies, Progent can save you the expense of creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and revisions stay current, protection and performance is constantly monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small company's production servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition convenient for clients to transfer to another service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure support, and IT administration while getting enterprise-class availability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks common with small companies, and retains control of the software licenses in the customer's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online support services to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine local IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Why Progent Is the Smart Choice for Pomona, California Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise IT support enable small companies to avoid the pitfalls related to over reliance on small support firms or freelance consultants.

Teaming with Progent's Experts enables your company to:

  • Prevent Excessive Dependence on Individual Consultants
    For IT services, smaller businesses often depend excessively on freelance consultants. Although individual support providers carry lower overhead than more substantial support firms and can afford to charge nominally lower fees, they are often too busy to respond quickly to critical problems. If a freelance engineer is busy with different customer, sick, on vacation, or in class, the absence of replacement staff may force your company to wait for assistance during a crisis. As your small business expands, system unavailability or problems with line-of-business applications get more expensive. The money you thought you were saving on an independent consultant can be eaten up fast because of lost output. In addition, when independent consultants encounter new technologies, the lack of a large consulting team to fall back on for assistance forces them to train in place while your business ends up footing the costs for their continuing training.

  • Have Access to Expertise in Advanced Information Technology Issues
    Many smaller service organizations or independent engineers focused on small business IT support may excel at providing connect-the-dots solutions but lack the seasoning to work cost-effectively with complex IT configurations with a variety of platforms, many locations, Voice over IP implementations, remote workforces, integrated financial and analytical applications, eCommerce, and custom business software. Progent's experience with global companies and Progent's extensive staff of experts can benefit your business because big-company environments are by nature complicated, integration problems demand in-depth knowledge in many technical disciplines, and reaching an acceptable degree of robustness, availability, and protection calls for enterprise-tested leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically start with a network implemented on a shoestring budget. Without a carefully designed basis, a sequence of ad hoc repairs commonly get thrown onto of a marginal foundation. As a company grows, stability and scalability problems can undermine the success of the business. These environments need proper evaluation, smart business analysis, and in-depth experience to migrate to an IT infrastructure that will provide the solid foundation to meet current business requirements and ease future expansion.

  • Team with Solution Consultants, Not Product Vendors
    Small companies need direction and education to work through an ever more complicated maze of technology options available for enabling business growth and enhancing efficiency. Businesses do not need a network engineer or support organization that tries to promote products. Progent eliminates conflicts of interest by not selling any products. Progent offers services exclusively. This allows Progent to match technical support services with the real interests of clients. Combining network support and product reselling can result in a conflict where the proposed solution is built around a preselected technology rather than being driven by the true requirements of a customer.

How to Contact Progent
In case your Pomona, California business wants to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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