Immediate, Low-cost Online Computer Technical Support for Pompano Beach, Florida Small Businesses
For over two decades, Progent has specialized in delivering world-quality computer support to clients who have small-company budgets. Progent has built a powerful service solution that includes a low-overhead, tightly connected virtual office infrastructure, custom online troubleshooting technology, a large pool of engineers certified in a broad array of technical practice areas, a Help Desk Call Center service structure that maximizes responsiveness and ensures follow-through, a worldwide team of on-line service professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos focused on solving network problems in the least time and at the least cost to clients.

For larger companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support personnel. This can save money and help meet schedules for major IT initiatives such as application development, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited consultants to help your business to design and implement a sensible cloud strategy.

Main Practice Areas Serviced by Progent's Consultants for Companies in Pompano Beach, Florida
Progent's national team of industry certified consultants provides support for virtually all facets of information technology used by organizations of any size. Areas served by Progent in and around Pompano Beach include:

Support Delivery Options for Pompano Beach, Florida Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's model for providing IT support services is built on the Call Center structure common to larger IT organizations. Progent's Help Desk Support Mechanism ensures fast response, thorough service records, dependable follow-up, and tight expense control across an array of IT support delivery alternatives that include remote troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist customers to analyze and fix network problems without the cost or time loss of on-premises service calls. The background of Progent's network consultants allows them to resolve most IT problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote network support services.

  • On-site Support
    Progent provides on-site computer support for registered customers in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's online service experts to deliver small companies the ideal combination: onsite support technicians when you need them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for in-person support calls is usually less than one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more concerning how and why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who require fast and dependable support from a professional Help Desk with efficient phone support, remote repair capability, and sufficient technical strength for full escalation. Since smaller companies typically are constrained by tight information technology funds and can provide scant management bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services can be the most efficient option to ensure that small business information systems are always up and running. Read more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies affordable availability of world-class IT professionals who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant it system consulting, virtualization solutions, plus integration, programming and support for business software such as financials, ERP, reporting, CRM, and office productivity software. Progent can help with short-term projects such as site moves and major system migrations, extended projects like business analytics software programming and customization, relational database application development and DBA support, and web development, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system management, or emergency services such as data restoration and virus removal.

  • Application Hosting
    Progent can host vital business applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is feasible with the class of internal data center that is achievable for the majority of small and midsize companies. Since Progent uses the same facilities that host the gear of some of the world's biggest IT organizations, Progent can eliminate the expense of building and maintaining the systems needed for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, security and efficiency is continually tracked, and systems and data files are regularly archived and available for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of dependability and scalability but that is also easy for customers to transfer to another service firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit businesses with multi-vendor networks to save significantly on the expense of hardware, system maintenance, and network administration while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can support the mixed- OS and loosely standardized environments common with small companies, and retains control of the software in the customer's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network products including firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system protection and can assist with complex security projects like SIEM solutions to help enterprises comply with industry guidelines and statutory regulations for IT information security and reporting.

The breadth and depth of Progent's consulting staff bring a unique array of advantages to customers trying to increase the productivity of their information system within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, at the forefront of network support, performing a broad variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for solving actual network problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for remote support and in-person visits by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no registration charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size bills for fast fixes. Another benefit of granular invoicing is that you will be less inclined to allow less critical problems to stay unaddressed until they grow into big ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation given by every consultant to every customer. The practice of documenting and organizing service records allows more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has few competitors. Small businesses who work with freelance service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
In case your Pompano Beach, Florida business wants to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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