Professional Online Service for Pompano Beach, Florida Computer Networks from Certified Consultants
Small companies have typically been underserved by major IT support organizations. Many small businesses allow themselves to become dangerously dependent on individual engineers or small consulting firms who lack the bandwidth or broad skill sets to respond promptly or efficiently to network emergencies. Other small companies resort to giant support providers staffed with personnel trained to provide by-the-numbers solutions to ordinary issues but who do not have the background and versatility to deal with the diversity of configurations and absence of standards that characterizes small business information systems.

Progent's time-tested methodology for delivering affordable and successful network support to small companies has made Progent one of the premiere Microsoft Gold network consulting organizations in the United States. Progent has delivered remote support to companies in every state in the U.S. and offers onsite help in almost all zip codes.

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support team. Co-sourcing can save money and help meet schedules for major projects such as software design and development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of certified consultants to assist your business to design and implement your cloud strategy.

Main IT Areas Serviced by Progent for Businesses in Pompano Beach, Florida
Progent provides the services of qualified consultants for all aspects of network technology deployed in small and midsize companies. Technologies supported by Progent include:

Service Delivery Alternatives for Pompano Beach, Florida Companies
Progent offers a selection of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing IT support services is based on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism ensures rapid response, thorough service documentation, dependable follow-up, and strict cost control across a range of IT support delivery options that include remote troubleshooting, in-person support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person support calls. The background of Progent's network consultants allows them to resolve most network problems rapidly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to address urgent situations and Progent bills per minute with no startup fees or minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out more information about Progent's remote computer support expertise.

  • Onsite Service
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote service experts to give small companies the best of both worlds: onsite service technicians when you require them plus the remote help of Progent's seasoned team of network consultants, security specialists, and business application programmers. The wait time for in-person service calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more concerning how and why to register for Progent's in-person network service.

  • Phone Support
    Progent's Helpdesk Services are intended for all companies who need prompt and dependable access to an online Help Desk with effective telephone assistance, online troubleshooting tools, and enough technical depth for all needed escalation. Because smaller companies typically have tight information technology budgets and can provide little management bandwidth for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to make sure that business computer systems stay productive. Learn more about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, high availability network consulting, virtual server solutions, plus integration, programming and training for business programs such as financials, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site moves and massive system upgrades, extended initiatives like management reporting software programming and support, relational database application development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency response such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and SQL Server to provide small businesses with higher degrees of dependability, protection, and recoverability than is feasible with the type of on-site data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same facilities that host the gear of many of the planet's biggest information technology companies, Progent can eliminate the investment in building and managing the infrastructure required for world-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions stay current, security and performance is constantly monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Learn more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of dependability and scalability but that is also simple for clients to migrate to a different support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can handle the multi- OS and loosely standardized environments common with small companies, and keeps ownership of the software in the customer's hands so that migrating to a new virtual host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory regulations for IT data protection and incident reporting.

The breadth and size of Progent's engineering staff offer a powerful set of benefits to clients trying to increase the business value of their information system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, at the front lines of network support, executing a broad range of technical projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class IT capability, but also a support engineer with proven methods for fixing actual network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for remote support and on-site visits by the minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no registration fee and asks no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with big invoices for quick repairs. An additional advantage of by-the-minute billing is that customers are less inclined to allow incipient issues to stay unaddressed until they grow into big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to each client. The practice of detailing and organizing service activity allows more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Small companies who utilize independent consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Pompano Beach, Florida company needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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