Affordable Computer Support from Microsoft Qualified Professionals for Companies in Port St Lucie, FL
By delivering professional know-how when you need it, providing specialized expertise for key applications, providing innovative services such as virtual server hosting, billing only for services delivered, and charging no setup or retainer fees for standard services, Progent helps you to maximize the competitive value of your It network and reduce support costs. Progent appreciates that information system protection, reliability, and performance are just as important to small businesses as to major enterprises but that small companies don't have the leverage to invest aggressively in information technology and in-house support groups. Progent's basic value proposition is that no IT support organization can equal Progent's capability to deliver the IT support your business requires whenever you need it and at a cost you can afford.

For larger businesses, Progent can provide co-sourcing services to reinforce the skills of your in-house network service staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application programming, business continuity preparedness, security evaluations, merging datacenters, or software migrations.

Progent can also offer access to accredited consultants to assist your business to plan and execute a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent for Business Networks in Port St Lucie, Florida
Progent offers the support of qualified consultants for all facets of business network technology found in small and midsize companies. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Port St Lucie, Florida Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for providing computer support is built on the Help Desk structure common to big IT support organizations. Progent's Help Desk Service Model ensures rapid support, comprehensive activity records, consistent follow-up, and strict cost control across a range of network support delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist customers to analyze and fix hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's IT engineers allows them to handle the majority of network problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup process for new clients to address urgent situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online network support services.

  • Onsite Service
    Progent provides on-site technical support for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service experts to deliver small companies the best of both worlds: hands-on support technicians when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business software developers. The response time for on-site support visits is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning how to register for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for all businesses and local governments who need prompt and dependable access to a professional Help Desk Call Center with effective phone support, remote troubleshooting capability, and sufficient technical depth for full problem escalation. Because small and midsize businesses usually are constrained by limited information technology budgets and can provide little management attention for handling network support tasks, Progent's Help Desk Services could be the most cost-effective option to make sure that small business computer networks are always up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, high availability it system design, virtualization solutions, plus configuration, customization and support for small business applications including accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can help with short-term projects such as office relocations and massive system upgrades, longer term projects like management information software development and support, relational database application programming and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of reliability, security, and performance than is possible with the class of in-house data center that is practical for the majority of small and midsize organizations. Because Progent uses the same data centers that support the equipment of some of the world's biggest IT companies, Progent can save you the expense of building and managing the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain current, security and efficiency is continually monitored, and systems and data files are regularly archived and ready for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's production servers in a setting that not only delivers the highest degree of dependability and expandability but that is in addition convenient for clients to transfer to a different support firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization technologies that allow companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered solution, can handle the multi- OS and non- standardized networks common with smaller companies, and retains ownership of the software in the customer's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight Systems Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they can impact productivity Find out more about ProSight Systems Watch server and desktop automated management services.

Why Progent Is the Smart Alternative for Port St Lucie, Florida Small Businesses
Progent's size, scope of technical skill, and familiarity with corporate network support enable small and midsize companies to avoid the problems associated with excessive reliance on thinly staffed support organizations or freelance engineers.

Working with Progent enables your company to:

  • Avoid Excessive Dependence on Freelance Consultants
    For IT services, small companies often depend excessively on independent engineers. Though freelance service engineers have lower overhead than more substantial support organizations and can typically charge apparently lower rates, freelancers are occasionally too busy to react quickly to urgent network problems. If a freelance consultant is occupied with another customer, sick, on travelling, or in class, the absence of backup personnel may require your business to wait for assistance in case of an emergency. The more your small business expands, system unavailability or difficulties with critical applications become more expensive. The money you believed you were conserving on a freelancer can disappear fast due to lost productivity. Also, when independent consultants encounter unfamiliar problems, the unavailability of a large engineering group to fall back on for advice forces them to train on the job while your company ends up with the costs for their ongoing training.

  • Gain Access to Expertise in Sophisticated Network Issues
    The majority of small support organizations or freelance consultants focused on small business network support may excel at delivering connect-the-dots solutions but don't have the seasoning to work efficiently with complicated IT environments with a variety of platforms, multiple offices, Voice over IP systems, remote clients, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large team of experts can benefit your small business because enterprise networks are by nature complex, support issues demand in-depth understanding of in many technical disciplines, and reaching an acceptable level of stability, availability, and security requires enterprise-proven leading practices.

  • Create a Firm Foundation for Growth
    Small companies typically start with a network cobbled together on a tight budget. Lacking a carefully designed basis, a series of band-aid fixes often get piled onto of a tenuous structure. As a business grows, stability and scalability issues can undermine the productivity of the organization. These networks require thorough assessment, intelligent strategic planning, and broad-based experience to migrate to a network infrastructure that can act as the reliable foundation to handle critical business requirements and support downstream growth.

  • Team with Solution Providers, Not Product Vendors
    Small companies need direction and education to work through an increasingly complicated array of IT alternatives available for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or support firm that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent sells consulting and services exclusively. This allows Progent to align technical support with the genuine interests of customers. Combining network support and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being driven by the actual needs of a small business.

Get in Touch with Progent
In case your Port St Lucie, Florida business wants to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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