Expert Online Help for Port St Lucie, Florida Networks from World-class Engineers
Small businesses have traditionally been ignored by major IT service organizations. Some small businesses permit themselves to become dangerously reliant on individual engineers or small support firms who don't have the bandwidth or broad skill sets to respond promptly or efficiently to network emergencies. Still other small companies resort to giant support firms that employ technicians taught to offer by-the-numbers solutions to ordinary issues but who are missing the background and technical scope to handle the variety of environments and lack of standardization that characterizes small business IT networks.

Progent's proven approach to delivering low-cost and successful network service to small businesses has made Progent one of the most respected Microsoft network service organizations in the country. Progent has delivered remote support to small businesses in every state in the country and offers in-person support in almost all zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house network service personnel. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application design and development, business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also provide access to certified experts to help your business to plan and implement a sensible cloud computing strategy.

Main Practice Areas Serviced by Progent for Businesses in Port St Lucie, Florida
Progent provides the services of accredited consultants for all facets of information technology found in small companies. Technologies serviced by Progent include:

Service Delivery Options Available for Port St Lucie, Florida Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support services is based on the Help Desk structure common to big IT support organizations. Progent's Contact Center Service Model promotes fast response, comprehensive activity records, dependable follow-up, and tight expense monitoring for a range of IT support delivery modes that include online troubleshooting, in-person help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to handle most IT issues quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's remote network support services.

  • On-site Support
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to give small and midsize companies the ideal combination: in-person service professionals when you need them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business software programmers. The wait time for on-site support calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more about why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all companies who require prompt and dependable support from a professional Contact Center with effective telephone support, online troubleshooting capability, and enough technical depth for full problem escalation. Since smaller businesses usually have tight IT budgets and can provide scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective way to make sure that small business information systems stay productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system consulting, server virtualization solutions, plus configuration, programming and support for small business applications including financials, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and massive software migrations, longer term projects like management information software development and customization, relational database software programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network administration, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange and MS SQL in order to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is feasible with the type of internal data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same data centers that support the equipment of some of the world's biggest IT companies, Progent can eliminate the expense of building and managing the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs remain current, protection and performance is continually tracked, and systems are consistently archived and ready for complete and prompt restoration. Find out more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is in addition easy for clients to migrate to another service firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow businesses with mixed environments to save significantly on the costs of capital equipment, system support, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can handle the multi- platform and loosely standardized networks typical of small businesses, and keeps control of the licenses in the client's possession so that migrating to a new virtualized host is fast, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide expert online support to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the entire malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability to stop or recover quickly after a ransomware incident. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Port St Lucie, Florida Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with corporate network consulting enable small businesses to avoid the problems associated with over dependence on thinly staffed service firms or freelance engineers.

Teaming with Progent's Experts enables your small business to:

  • Avoid Excessive Reliance on Individual Consultants
    For network support, smaller businesses often depend heavily on independent engineers. Although individual service providers carry lower expenses than larger IT service organizations and can afford to charge nominally lower fees, freelancers are often too overworked to react quickly to critical problems. If a freelance consultant is busy with another customer, ill, on travelling, or in class, the lack of replacement staff may force your company to wait for assistance in case of a crisis. As your small business grows, system downtime or difficulties with line-of-business programs become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly due to lost productivity. Also, when independent consultants encounter unfamiliar problems, the lack of a large consulting team to count on for advice forces them to train on the job while your organization winds up with the bill for their ongoing education.

  • Gain Access to Certified Professionals in Sophisticated Network Solutions
    Many small support firms or freelance consultants focused on small company IT consulting may excel at delivering routine solutions but lack the background to deal cost-effectively with complex network infrastructures that have mixed operating systems, many sites, VoIP implementations, remote clients, integrated accounting and operational applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large team of experts can benefit your company because enterprise environments are inherently complicated, support issues require in-depth knowledge in many technical disciplines, and reaching a high level of robustness, reliability, and protection requires industry-tested processes.

  • Create a Firm Basis for Seamless Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Without a carefully designed architecture, a series of improvised repairs commonly get thrown on top of a weak foundation. As a business evolves, reliability and expandability issues can obstruct the success of the business. These networks need thorough assessment, intelligent business planning, and broad-based experience to upgrade to a network infrastructure that will act as the reliable basis to handle critical business needs and ease downstream growth.

  • Work with Solution Providers, Not Resellers
    Smaller companies need direction and insight to navigate through an increasingly complex maze of technology alternatives available for enabling business growth and improving efficiency. They do not need an IT engineer or support organization that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services only. This permits Progent to match consulting support with the real interests of clients. Mixing network support and product reselling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being driven by the actual requirements of a customer.

How to Contact Progent
If your Port St Lucie, Florida business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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