Overview of Progent's Support Services for BlackBerry Technology
BlackBerry Consulting and Support HelpMobile connectivity to messages, address books, calendars, and the web has become a vital feature of IT networks for businesses of all types. BlackBerry smartphones are some of the most powerful solutions for achieving mobile communications. But the network architecture required to accommodate RIM BlackBerry smartphones has become significantly more complex as the pressure non-stop operation and rock-solid security has heightened. Progent's RIM certified consultants specialize in delivering small companies world-class IT expertise and technical services that are affordable and effective.

As a Microsoft Gold certified Partner with more than a decade of background working with Microsoft Exchange Server, Progent's consultants can give you access to broad assistance in incorporating RIM BlackBerry and Microsoft technology by offering support services such as Microsoft Exchange 2010 consulting and by offering complementary support services such as Microsoft Lync Server integration and Microsoft Office Communications Server support to manage IM and Presence. Progent's MS SQL Server 2016 integration consultants and MS SQL 2014 experts can configure and troubleshoot your SQL database server to operate efficiently with BlackBerry BES Server, and Progent's Microsoft System Center Data Protection Manager experts can assist you to develop backup and restore processes to safeguard your messaging data and reduce productivity loss in the event of a crash of your messaging system.

Progent also retains a large team of Cisco certified CCIE network consultants who are available online to provide expert support for designing and troubleshooting your IT network so that it accommodates your BlackBerry solution with high levels of fault tolerance, expandability, security, and manageability. CCIEs are recognized network experts who earn this prestigious classification only through intense examination by Cisco. CCIEs can handle even the most intractable problems associated with network planning, integration, repair, and support.

Consulting and Technical Expertise for BlackBerry Enterprise Server
Research in Motion's advanced platform for administering large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Microsoft Exchange Server, Lotus, or Novell GroupWise users to transmit and receive messages that stay encrypted in transit to ensure maximum security. BES Server also streamlines a wide variety of critical administrative tasks ranging from BlackBerry setup and updates to mobile security and high availability.

RIM BlackBerry BES Server Integration Help

Progent's BlackBerry-certified consultants can assist you to utilize RIM BlackBerry Enterprise Server to do routine tasks like:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Control user configurations with BES Server's vast selection of policies

Progent's BlackBerry-qualified consultants can also assist your company to use BlackBerry Enterprise Server to perform important tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Configure and manage BES Server's fault-tolerant infrastructure based on virtualization
  • Install BlackBerry smartphones wirelessly
  • Establish custom administration roles
  • Monitor and report on the overall health of your BlackBerry system

How Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned engineer who has earned certifications from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to designing wireless productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can help your company to perform basic technical functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified service professionals can also help you to troubleshoot a broad array of problems concerning synchronization, handset recognition, email consistency, web access, mobile connectivity, Instant Messaging, PC application configuration, and Desktop Redirector.

As a top innovator in providing countrywide online support for small company IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry support expenses at a minimum and, by handling issues quickly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone clients, setting activation passwords, implementing over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist your company to define and install sensible security configurations.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to add and delete BlackBerry smartphone clients on Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and manage storage groups, configure permissions, install the MDS and IM, install push and pull access control lists, control Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Support from a BlackBerry-Certified Expert
In order to get in touch with Progent about professional expertise for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.

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