Consulting and Technical Support Services for Research In Motion BlackBerry Technology
BlackBerry SupportBlackBerry wireless PDAs from Research in Motion are one of the most successful solutions for achieving anytime-anywhere connectivity to email, calendars, web programs, and other critical business information. As the sophistication of small company networks has increased, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the norm for businesses of any size, effective deployment and maintenance of BlackBerry solutions has grown more difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and corporate databases, small organizations frequently turn to outside consulting professionals who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to plan, administer, and troubleshoot BlackBerry-based environments economically and effectively, doing away with the necessity for an in-house BlackBerry solutions expert and lowering the expense and hassle of supporting wireless workers. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, coupled with Progent's efficient remote service delivery model, gives small companies a budget-friendly solution for incorporating RIM BlackBerry technology seamlessly into their IT network.

Progent's consultants can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft software, configure easy-to-use administration utilities to enable you to track and support BlackBerry smartphones throughout your company, recommend security policies that make sense for your business, customize mobile software, and ensure that your network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered rapidly and safely.

Consulting Expertise for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of BlackBerry smartphones, providing a single solution for handling critical tasks such as smartphone deployment, updates, and deactivation and providing a solid foundation for security and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Microsoft Exchange Server, Groupwise, or Domino messaging servers and BlackBerry smartphones and supports remote synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry BES Server features a wealth of data protection options starting with advanced encryption of messages transmitted between a BlackBerry device and BES Server using Advanced Encryption Standard or Triple DES. BES Server also allows great flexibility in selecting levels of protection to match the specific needs of your mobile environment. Progent's BlackBerry certified engineers can help you to select advanced security features and enable them wirelessly. Samples of these over-the-air selectable security features are:

  • Lock down a BlackBerry device
  • Wipe information from a lost or stolen smartphone
  • Lock out Bluetooth functionality
  • Enable built-in defenses against malware

BES Server also provides versatility in selecting ways to prevent BlackBerry users from loading or running unsecure or unauthorized applications. Progent can assist you to select blocking processes such as:

  • Specify precisely what applications are permitted on the device
  • Prevent external programs from using persistent storage on the smartphone
  • Determine which resources third-party programs can use on the BlackBerry smartphone
  • Restrict the types of access external applications running on the device can initialize
  • Prevent all external software from being loaded or run on the smartphone

Expert BlackBerry Consulting and Technical Support Offered Online from Progent
Progent's authorized RIM BlackBerry engineers are available remotely to provide expert technical help to businesses in the Portland region or anywhere in the state of Oregon. Progent's experienced online consulting team has helped IT organizations solve network issues and cut support costs in each state in the United States and established a large base of satisfied clients. (See Progent's client testimonials.)

Progent offers online assistance for a wide selection of technologies associated with RIM BlackBerry software and devices such as wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and improving mobile security. Major BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can help your company to carry out basic technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's certified service professionals can in addition assist your business to resolve a wide range of issues associated with synchronization, device detection, email consistency, web access, mobile connectivity, Instant Messaging, workstation software configuration, and Desktop Redirector.

As a leader in providing nationwide online support for small company networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless support expenses at a minimum and, by handling problems promptly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks such as resolving enterprise activation problems, adding and removing BlackBerry smartphone clients, setting activation passwords, configuring wireless program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry consultants can also help you to use management tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist your company to define and install appropriate security options.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers support skills in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to add and delete BlackBerry device clients on Exchange and Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install access control lists, manage Exchange Server data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Help from a BlackBerry-Certified Consultant
If you wish to get in touch with Progent about engineering expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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