Wireless Support for

Consulting Support for RIM BlackBerry Technology
BlackBerry wireless smartphones from Research in Motion are one of today’s most successful solutions for maintaining mobile connectivity to email, scheduling, web applications, and other vital business information. As the complexity of small business networks has increased, and as the demand for enterprise-class security, dependability, and disaster recovery has become the standard for organizations of all sizes, effective deployment and maintenance of BlackBerry technology has become more difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and company databases, small organizations often resort to outside consulting professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can assist small organizations to plan, manage, and repair BlackBerry-based solutions affordably and efficiently, eliminating the necessity for an in-house BlackBerry solutions specialist and reducing the cost and hassle of supporting wireless work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-Gold certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This range of knowledge, coupled with Progent's proven remote service delivery capabilities, gives small companies an affordable alternative for integrating RIM BlackBerry products seamlessly into their information network.

Progent's consultants can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your data and messaging systems work efficiently with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, set up streamlined administration utilities so you can monitor and support BlackBerry devices throughout your company, define security policies that are right for your business, develop custom mobile applications, and make sure that your IT network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored quickly and safely.

BlackBerry Enterprise Server Technical Help
The BlackBerry BES Server offers companies a single and secure mechanism for incorporating BlackBerry smartphones into their email, groupware, and software application environment. BlackBerry Enterprise Server (BES) allows mobile BlackBerry users to access Exchange, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry handsets with PC desktops to ensure data consistency for applications such a calendars, address books, to-do lists, instant messaging, and custom business programs. Due to BlackBerry Enterprise Server integration with Microsoft Exchange, mobile workers with BlackBerry handsets have push-based connectivity with Exchange messages as well as to instant messaging-enabled software through Microsoft Communications Server and Lync Server support.

Progent's BlackBerry-certified consultants can help you plan, install, and maintain BlackBerry Enterprise Server (BES) so that you improve the productivity of BlackBerry users, streamline the administration of a BlackBerry environment, and lower the expense of supporting a mobile workforce.

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has earned accreditations from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization issues to architecting wireless workforce solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform common support functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified experts can also assist you to resolve a broad range of problems associated with synchronization, handset detection, email reconciliation, web browsing, wireless connectivity, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide remote support for small business IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless support costs low and, by solving issues quickly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important tasks such as resolving enterprise activation issues, registering and removing BlackBerry device users, activating passwords, implementing wireless program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry consultants can also show you how to operate management software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and help you to select and implement appropriate security options.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry engineer has support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and remove BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and apply WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, repair, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements analysis, solution architecture, roll-out strategy and execution, performance optimization, configuration of a high-availability architecture, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to create a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to support a BlackBerry Enterprise Server, help you to decide which administration model and hardware products match your needs, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart choices about alternatives for software versions, processors and mass storage, network architecture, and application set up.

To optimize system protection, Progent's BlackBerry-certified consultant can help you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security specialists to run network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Certified Specialist
To contact Progent about technical support for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.