Consulting Support Services for Research In Motion BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry wireless PDAs from Research in Motion are one of today’s most popular solutions for maintaining mobile access to messaging, calendars, web programs, and other critical business data. As the sophistication of small company IT technology has increased, and as the demand for world-class security, reliability, and recoverability has become the norm for organizations of all sizes, successful integration and maintenance of BlackBerry technology has grown increasingly challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small organizations often resort to external support professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to plan, manage, and repair BlackBerry environments affordably and effectively, dispensing with the need for an internal BlackBerry solutions specialist and lowering the expense and stress of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-Gold certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of knowledge, coupled with Progent's efficient remote service delivery model, gives small companies a budget-friendly alternative for incorporating BlackBerry products seamlessly into their IT system.

Progent's consultants can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, configure easy-to-use administration utilities to enable you to monitor and control BlackBerry devices throughout your company, recommend security policies that make sense for your company, develop custom mobile software, and ensure that your network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be restored quickly and thoroughly.

Technical Help for BlackBerry Enterprise Server
Research in Motion's high-end solution for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool enables Exchange Server, Domino, or Novell GroupWise clients to transmit and receive messages that stay encrypted in transit to ensure maximum data protection. BlackBerry BES Server also simplifies a wide selection of critical administrative jobs that span from smartphone deployment and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-certified consultants can assist you to use RIM BlackBerry BES Server to perform routine jobs such as:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Upgrade BlackBerry device software remotely
  • Manage user settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified engineers can also help your company to utilize BES Server to perform key procedures not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Set up and manage BlackBerry's high-availability infrastructure based on virtual servers
  • Install BlackBerry smartphones wirelessly
  • Set custom management roles
  • Monitor and analyze the health of your system

Progent's Remote BlackBerry-Qualified Consulting Services is Quick and Economical
For businesses in Portland, Oregon who need fast and affordable access to an authorized BlackBerry consultant, Progent delivers efficient online help from a veteran support staff who have delivered IT solutions to companies in every state in the United States. (Refer to Progent's client testimonials.)

Remote support avoids travel costs and enables specialists to fix technical issues quickly, allowing you to minimize wasted productivity. Progent's BlackBerry consultants have been awarded certifications in the entire range of BlackBerry technologies and can provide professional support in fields such as resolving synchronization issues, deploying BlackBerry Enterprise Server, and designing a protected, high-availability network infrastructure for RIM BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to perform basic support operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, modifying user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company email software. Progent's certified service professionals can in addition help you to resolve a broad range of issues concerning synchronization, handset detection, messaging reconciliation, web access, wireless connections, IM, PC application installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online support for small company IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile support expenses at a minimum and, by resolving problems promptly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry-certified engineer offers support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device clients on Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, control Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and document a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network needs analysis, system architecture, deployment planning and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to design a wireless solution that fits within your IT budget and supports your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry BES Server, assist you to determine which management approach and hardware products match your needs, and analyze your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about options for software editions, server hardware and storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry-certified consultant can assist your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform network-wide security assessment and compliance validation and recommend improvements to support your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Certified Professional
To ask Progent about engineering support for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.
















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