Mobile Consulting for

Consulting and Technical Support for BlackBerry Environments
BlackBerry mobile PDAs were once among the most popular products for achieving anytime-anywhere connectivity to messaging, scheduling, web applications, and other critical business information. Progent can provide Portland, Oregon businesses the expertise of BlackBerry-certified professionals who can assist organizations to maintain existing BlackBerry environments or transition smoothly to a current mobile platform.

As the sophistication of small company IT technology has increased, and as the demand for enterprise-class security, reliability, and recoverability has grown to be the standard for businesses of any size, successful integration and maintenance of BlackBerry technology has become increasingly challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small businesses often turn to external consulting firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can assist small businesses to plan, manage, and repair BlackBerry-based solutions affordably and efficiently, dispensing with the need for an internal BlackBerry technology specialist and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven remote service delivery model, gives small businesses a budget-friendly alternative for incorporating BlackBerry technology productively into their IT network.

Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and email systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, configure easy-to-use management utilities to enable you to monitor and control BlackBerry smartphones throughout your company, define security policies that are right for your company, develop custom mobile applications, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be restored rapidly and thoroughly.

Technical Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry smartphones, offering a single platform for handling key jobs like device deployment, updates, and deactivation and also providing a strong infrastructure for security and fault tolerance. BlackBerry BES Server delivers seamless integration between Exchange, Groupwise, or Lotus Domino email platforms and BlackBerry handsets and allows wireless synchronization.

BlackBerry BES Server features a variety of security options beginning with advanced data encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server based on AES or Triple DES. BES Server also permits great versatility in selecting degrees of protection to match the specific requirements of your network. Progent's BlackBerry certified engineers can help your company to choose powerful security functions and enable them remotely. Examples of these over-the-air selectable security settings include:

• Disable a BlackBerry device
• Erase data from a lost or stolen BlackBerry device
• Disable Bluetooth
• Enable internal defenses against malware

BlackBerry Enterprise Server also provides flexibility in determining how to keep BlackBerry users from loading or executing unsafe or unauthorized code. Progent can help you to select blocking processes such as:

• Specify precisely which programs are permitted on the device
• Block external software from using persistent storage on the BlackBerry smartphone
• Select what resources external programs can access on the device
• Restrict the kinds of connections third-party software running on the device can establish
• Block all third-party applications from being loaded or run on the BlackBerry smartphone

Progent's Online BlackBerry-Qualified Technical Support is Fast and Economical
For companies in Portland, Oregon who need quick and affordable access to a qualified BlackBerry support professional, Progent delivers efficient remote assistance from a seasoned support staff who have delivered IT solutions to organizations in each state in the United States. (See Progent's customer testimonials.)

Online support eliminates travel costs and allows consultants to fix problems rapidly, allowing you to minimize lost productivity. Progent's BlackBerry consultants have been awarded accreditations in all BlackBerry technologies and offer expert support in fields such as troubleshooting synchronization issues, deploying BlackBerry BES Server, and designing a secure, fault-tolerant system architecture for BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to perform common support operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's seasoned service professionals can also assist you to troubleshoot a wide range of issues concerning synchronization, device detection, email consistency, web access, mobile connections, IM, desktop application installation, and Desktop Redirector.

As a top innovator in delivering nationwide remote consulting services for small office IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile technical support expenses low and, by solving issues quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks including resolving enterprise activation issues, adding and removing BlackBerry device users, setting activation passwords, configuring over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to operate management software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and help your company to define and implement sensible security configurations.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest version of Microsoft Exchange.

Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
If you wish to contact Progent about engineering support for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.