Wireless Expertise for

Consulting and Technical Support for Research In Motion BlackBerry Solutions
BlackBerry mobile PDAs from Research in Motion are among the most popular solutions for achieving mobile connectivity to messaging, scheduling, web-based programs, and other critical business data. As the sophistication of small business IT technology has expanded, and as the demand for world-class security, reliability, and recoverability has grown to be the standard for organizations of any size, successful integration and support of BlackBerry technology has become increasingly difficult. To handle areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small organizations often resort to outside support firms who offer expertise in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small businesses to design, administer, and repair BlackBerry solutions economically and efficiently, doing away with the need for an internal BlackBerry technology expert and lowering the cost and hassle of supporting wireless work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-Gold certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, coupled with Progent's efficient remote support model, provides small businesses an economical alternative for integrating BlackBerry technology productively into their information system.

Progent's consultants can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and email systems work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft technology, configure streamlined management tools to help you monitor and control BlackBerry devices throughout your business, define security policies that make sense for your business, customize mobile software, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup processes so that it can be recovered rapidly and safely.

Consulting Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of BlackBerry wireless handsets, providing a single solution for handling critical jobs like smartphone installation, updates, and deactivation while also offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server supports seamless integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry users and supports remote synchronization.

BlackBerry BES Server features a variety of security capabilities beginning with automatic data encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits great versatility in adjusting degrees of protection to match the special requirements of your network. Progent's BlackBerry certified consultants can help your company to select powerful security functions and enable them remotely. Samples of these over-the-air selectable security features are:

• Disable a smartphone
• Erase information from a missing or stolen BlackBerry smartphone
• Lock out Bluetooth
• Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining how to keep BlackBerry users from loading or running unsafe or prohibited applications. Progent can assist you to choose protective techniques like:

• Specify exactly which programs are allowed on the device
• Prevent external programs from using non-volatile memory on the BlackBerry device
• Select which functions third-party programs can use on the smartphone
• Restrict the types of access third-party applications running on the BlackBerry device can initialize
• Block all external applications from being loaded or executed on the BlackBerry smartphone

Progent's Remote BlackBerry-Qualified Consulting Services is Fast and Economical
For businesses in Portland, Oregon who need fast and economical help from a qualified RIM BlackBerry support professional, Progent offers effective remote help from a veteran network support team who have delivered IT solutions to companies in each state in the U.S. (See Progent's client testimonials.)

Remote consulting services eliminates travel expense and allows consultants to fix problems quickly, so you minimize wasted productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry technologies and offer professional support in fields including resolving synchronization problems, configuring BlackBerry BES Server, and creating a protected, high-availability network architecture for RIM BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging system based on Exchange. Progent's BlackBerry-certified engineer offers support skills in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, install access control lists, control Microsoft Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and document a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network requirements analysis, system architecture, roll-out strategy and implementation, performance tuning, design of a fault-tolerant environment, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical objectives and to create a wireless system that meets your IT budget and supports your business plans. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, assist you to determine which administration approach and equipment meet your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about options for software editions, processors and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can assist you to choose and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security engineers to perform network-wide security assessment and compliance validation and recommend enhancements to account for your BlackBerry solution.

Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Professional
If you wish to contact Progent about professional expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.