Greater Portland, OR Metro Area Contact Information:

Portland Onsite IT Consulting
Progent locations in the Greater Portland Metro Area

City Street Address Contact Information
Portland, OR 1455 NW Irving St
Suite 200
Portland, Oregon, 97209
Sales Phone: 503-334-0354

Link: Portland Network Support Services

Immediate Remote Support for Portland IT Networks
Fast Remote Consulting for Portland NetworksFor businesses located in Portland or anywhere in the state of Oregon, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified consulting experts have provided online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology needed to solve most information system issues quickly. This lowers immediate expenses since service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or avoiding network downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support expertise is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick solutions somehow turn into big bills. Progent's skill at solving problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-proven methodologies that promote the maximum degree of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to connect to your computer system remotely without violating network security.

Progent's proven service reporting system keeps thorough documentation of the support that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help rendered to each Progent customer by any Progent consultant. This database of issues and fixes is stored as a quickly accessible support database that enables Progent's remote support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft make available additional vast support databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online service experts can find optimal solutions promptly.

Remote support services provided by Progent to companies in Portland and throughout the state of Oregon include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly after a ransomware attack. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows clients to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the resources to support an in-house Help Desk but who need fast response from an effective Call Center with proficient telephone support plus the ability to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless reinforcement of your current Call Center resources. Progent's Virtual Call Center can serve as a an escalation option to resolve complex technical issues, or be available in those circumstances when your regular service providers are too busy.

    Progent's Help Desk Call Center team of veteran information technology consultants gives your clients in Portland or anywhere in the state of Oregon fast communication with an effective technical support group with years of experience providing phone consulting and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a crucial contributor to business success, and Progent's target is to fix instead of simply document IT problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based advanced engineering support and education in specific business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and education for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Portland, or anywhere in the state of Oregon, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your network support is proactive and automated. By spotting emerging issues before they result in crashes, proactive monitoring can head off inconvenient and costly information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that support a combination of OS platforms.
How Your Portland Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Portland or anywhere in the state of Oregon, Progent's phone-based network support engineers are ready to provide expert and economical IT help whenever your company has to have it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems rapidly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Portland company works with a local independent consultant or employs a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to handle sudden network crises or especially tough integration problems.

Features of Progent's Remote Computer Support for Portland
Progent's phone support, remote repair, network security consulting, and system administration services offer offices in Portland or throughout the state of Oregon unparalleled leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your office world class IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional background, at the forefront of IT support, executing a wide variety of IT projects for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This guarantees that you get not only world-class IT skills, but also a support engineer with proven approaches for using technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits per minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Companies who work with trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.















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