Immediate Online Support for Portland Networks
Urgent Phone Support for Portland NetworksFor businesses located in Portland or anywhere in Oregon, Progent provides online technical support for information systems powered by Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex networking issues, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. This reduces immediate costs since service calls use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves even more in indirect expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you receive. Unlike typical online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate situations where fast repairs manage to end up as large tabs. Progent's penchant for solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's online support team to interface to your system remotely without violating corporate security.

Progent's powerful service database application maintains extensive records describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of services rendered to each client by every Progent consultant. This database of trouble tickets and fixes is structured as an easily searchable internal knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and formal relationships with important vendors such as Cisco and Microsoft open up other massive technical databases and permit quick access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to find optimal resolutions quickly.

Remote services available from Progent to clients in Portland and throughout the state of Oregon include:

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk programs for companies with environments based on Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who want quick response from a dependable Call Center with professional telephone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Call Center consulting services can aid you in building an efficient new Call Center or improving your established organization, evaluating or enhancing Help Desk software products to address the particular demands of your company, or providing occasional online personnel to reinforce your internal Call Center group to handle unusually busy situations like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Call Center staff of veteran information technology consultants gives your clients in Portland or anywhere in the state of Oregon fast communication with a large technical support group with substantial experience delivering phone support and online diagnostics for IT systems that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a crucial contributor to company efficiency, and Progent's policy is to resolve rather than merely document IT issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group offers online and in-depth engineering support and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Office Project, MS Word, and MS Office Excel. For additional information on Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Online Network and Server Monitoring Support
    Progent offers businesses in Portland, or anywhere in the state of Oregon, remote network and server monitoring services based on Microsoft System Center Operations Manager, configured by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By detecting emerging problems before they result in full-scale emergencies, system monitoring can head off inconvenient and costly network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft networks, or systems based on multiple platforms.
How Your Portland Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Mac OS X, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Portland or throughout the state of Oregon, Progent's online computer support engineers are ready to provide professional and cost-effective system help the moment your business requires it. More than a decade of offering online technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to repair network problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Portland organization relies on a local freelance consultant or employs an in-house IT staff that can deal with ordinary computer problems, Progent’s Microsoft certified consultants can provide an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to address sudden network emergencies or particularly challenging integration projects.

Details of Progent's Remote Network Support for Portland
Progent's phone support, remote troubleshooting, network security expertise, and system administration services give companies in Portland or anywhere in the state of Oregon unparalleled leverage for your IT budget. Whether you require one-time telephone help and remote network repair or full-time Help Desk outsourcing support and network management, Progent's experts can deliver your office enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of technical experience, refined support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Entire Family of Servers
    Progent can provide in-depth expertise for Microsoft’s popular server products with services that include Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 upgrades, Windows 2003 upgrades, Windows 2000 migration, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server migration, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help per minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during regular working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to allow minor problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by each staff member to every customer. The practice of detailing and organizing support records allows more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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