Fast Remote Technical Support for Portland Computer Networks
Immediate Remote Support for Portland NetworksFor companies located in Portland or anywhere in Oregon, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco Systems CCIE-certified engineers to handle challenging infrastructure problems, plus the assistance of CISSP-accredited security engineers to handle high-level security architecture and diagnostic issues.

Progent's online support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses since solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization saves even more in indirect costs by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are billed only for the support that you receive. In contrast to typical remote service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor fixes manage to end up as big invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Online Service Technologies
Through years of experience, Progent has mastered an arsenal of optimized tools and field-proven processes which promote the highest level of effectiveness for remote help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to link to your company's computer system without compromising network security.

Progent's advanced customer support database application keeps extensive documentation describing the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services rendered to each Progent customer by every engineer. This database of problems and fixes is stored as a quickly searchable support knowledge base that enables Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and formal partnerships with important vendors such as Cisco Systems and Microsoft make available additional massive technical databases and allow quick response from vendors' in-house support staff with the result that Progent's online service experts can come up with the best resolutions quickly.

Online technical services offered by Progent to companies in Portland and anywhere in the state of Oregon include:

Special Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
  • Call Center Services
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco Systems, Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are designed for businesses who lack the budget to support an in-house Help Desk but who require fast response from a reliable Call Center with proficient phone support as well as the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and acts as a seamless supplement to your current Call Center resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the toughest network problems, or be ready in hectic circumstances when your other service providers are swamped.

    Progent's Help Desk Call Center staff of seasoned information technology professionals gives your clients in Portland or anywhere in the state of Oregon quick contact with an efficient technical support group with years of experience providing phone help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a significant contributor to company efficiency, and Progent's goal is to fix and not simply track IT problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote and in-depth engineering expertise and education in special business application areas including ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Word, and MS Office Excel. To learn additional information on Progent's expertise, customization, and training services, go to Progent's Applications Experts Group.

  • Remote Network and Server Monitoring Services
    Progent can provide companies in Portland, or anywhere in the state of Oregon, online computer system monitoring support powered by System Center Operations Manager (SCOM), enhanced by Progent to fit your environment so your computer support is proactive and automated. By anticipating potential trouble spots before they result in crashes, remote monitoring can head off stressful and costly information system failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or networks based on a variety of operating systems.
How Your Portland Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote support with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Portland or anywhere in the state of Oregon, Progent's phone-based network support specialists can deliver expert and affordable IT help whenever your business requires it. More than a decade of offering online tech support has earned Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve network problems quickly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your Portland business deals with a regular freelance support technician or employs an in-house organization that know how to handle typical network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the experience to solve unexpected network emergencies or particularly tough integration problems.

Details of Progent's Online Computer Support for Portland
Progent's online support, remote troubleshooting, system security expertise, and network management services offer businesses in Portland or throughout the state of Oregon unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and system management, Progent's professionals can provide your organization world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

  • Fast Phone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Portland and is also ideal for customers in geographic regions of Oregon that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a wide range of Microsoft support tools, service databases, and on-going training.

  • Per Minute Rates to Reduce Costs
    Progent offers remote support on a per-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for phone support and asks for no monthly subscription fee for services provided during normal working hours. This keeps you from paying big invoices for quick fixes.

  • Access to Cisco Certified Network Architecture Professionals
    As a Certified Partner for Cisco, Progent offers help from on-staff professionals who have experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to build fast, reliable, and secure connectivity for fixed and mobile networking.

  • Application Experts Consulting
    Progent's core consulting services include technology integration, MS Exchange expertise, network security planning, and Help Desk Call Center support. Progent's Experts Team offers world-class consulting support in critical business applications. Help available from the Application Experts staff covers:
    Microsoft Dynamics GP/Great Plains Consulting and Programming
    MS Project Expertise
    Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Help
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL 2016 Software Design and Microsoft SQL 2014 Software Programming and Troubleshooting
    Oracle Project Management and Software Programming
    MySQL Database Administration and Application Design
    Mac Help
    Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging

    By providing a convenient centralized source for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that meet the specific needs of your company.

  • State of the Art Online Connectivity Tools
    Protected remote connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly personal service call. Sophisticated remote connectivity tools and experienced engineers together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and automated network monitoring.

  • Support for Mainstream VPN Gateways
    Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

  • 24x7 Support for High System Availability
    For offices with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system availability.

  • Help Desk Call Center
    Progent's Help Desk support services are intended especially for budget-constrained companies whose workers need instant access to a Help Desk service with expert phone support and complete escalation ability.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of technical expertise, fine tuned support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Full Range of Servers
    Progent offers world-class support for Microsoftís powerful server products with services such as Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Windows 2000 Server upgrades, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every consultant to every client. The discipline of documenting and archiving service activity allows more efficient service and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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