Fast Online Troubleshooting for Portland Information Networks
Immediate Phone Support for Portland NetworksFor companies in Portland or anywhere in Oregon, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISA and CISM-certified security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value because they possess the real-world background and have access to the sophisticated technology needed to solve the majority of network problems quickly. This reduces immediate costs since service calls use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in incidental costs by reducing or eliminating network outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical remote support organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where fast repairs manage to end up as large invoices. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized tools and proven processes that permit the maximum degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to link to your environment without violating network security.

Progent's advanced service reporting application stores extensive documentation for all support that Progent's clients have received. Progent's staff engineers have access to the details of assistance delivered to every customer by any Progent engineer. This archive of problems and repairs is stored as a quickly accessible proprietary knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and formal relationships with major industry leaders including Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with the best solutions in the least time.

Online support available from Progent to companies in Portland and throughout the state of Oregon include:

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who don't have the resources to support an internal Call Center but who want quick response from an efficient Help Desk Call Center with professional telephone support as well as the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting services can guide you in creating an effective new Help Desk or improving your current one, evaluating or enhancing Help Desk software to meet the unique needs of your corporation, or providing temporary online personnel to work with your in-house Help Desk Call Center team during unusually busy situations such as software migrations, mass upgrades, or installing new business software.

    Progent's Call Center staff of seasoned information technology professionals offers your workers in Portland or anywhere in the state of Oregon fast contact with a dependable support group with years of background providing telephone-based support and online repair service for networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a significant enabler of company performance, and Progent's goal is to resolve rather than just track technical problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff provides phone-based advanced engineering support and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Word, and Excel. To read more on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Team.

  • Remote Network Monitoring Support
    Progent can provide businesses in Portland, or anywhere in the state of Oregon, remote network and server monitoring services powered by Microsoft System Center Operations Manager, customized by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By detecting looming problems before they evolve into downtime, proactive monitoring can minimize disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows systems, or environments that support multiple OS platforms.
How Your Portland Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online expertise with Microsoft, Mac OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Portland or anywhere in the state of Oregon, Progent's online computer support specialists can deliver professional and economical IT support the instant your business needs it. More than a decade of providing online tech support has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity that comes with in-person service calls.

Even if your Portland company works with a local freelance consultant or employs a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the time or the experience to solve sudden system emergencies or particularly complex integration projects.

Benefits of Progent's Network Help for Organizations in Portland
Progent's online IT consulting services enable your Portland organization to have the benefits of timely, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your network will derive greater business worth by being increasingly available, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    For most businesses in Portland and throughout Oregon, local network support providers, whether represented by independent consultants or a full-time IT staff, can solve typical network issues. On the other hand, major troubles sometimes spring up when local resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local support technicians. In these cases, Progent's on-call service professionals offer an easy, quick, and economical way to supplement your regular resources and to pass on useful knowledge to improve your ability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller organizations often depend on individual freelance service providers. While freelance consultants have less overhead than larger consulting organizations and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of fallback help may require your business to go without help during an IT crisis. As your network expands, system unavailability and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system remains available.

  • Create a Scalable Basis for Seamless Expansion
    Companies often begin with an information system created on a shoestring budget. Without a strong framework, slap-dash repairs often get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can hinder the success of the business. These badly designed systems require careful analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a system infrastructure that can provide the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices need advice and technical training to negotiate an ever more complicated array of product alternatives capable of accelerating business success and enhancing productivity. Businesses do not need a network engineer who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align IT expertise with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of technical background, refined support tools, and familiarity with corporate IT allow offices to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, in the trenches of network service, performing a broad variety of technical projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help per minute. Consequently, you pay just for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to each client. The discipline of detailing and organizing support activity results in more effective support and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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