Fast Online Support for Portland Networks
Immediate Remote Support for Portland SystemsFor businesses located in Portland or anywhere in Oregon, Progent provides remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISSP and CISM-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer excellent value because they have the practical background and are equipped with the advanced technology required to resolve the majority of network issues rapidly. This reduces direct expenses because service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid situations where speedy. minor repairs somehow end up as substantial invoices. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized tools and proven methodologies that promote the maximum degree of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's Technical Response Center to interface to your environment remotely without compromising system security.

Progent's powerful service reporting application stores comprehensive documentation for the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of all help rendered to each customer by any engineer. This archive of issues and solutions is stored as a readily accessible internal database that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with major technology companies including Cisco and Microsoft open up additional extensive support databases and allow priority response from vendors' internal product engineers with the result that Progent's online service experts are able to determine the most efficient resolutions quickly.

Remote services provided by Progent to customers in Portland and anywhere in the state of Oregon include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are a convenient solution for companies who don't have the budget to create an internal Help Desk but who require fast response from a dependable Call Center with proficient telephone support as well as the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent addition to your existing Call Center team. Progent's Virtual Call Center can act as a an escalation alternative to handle complex network challenges, or be available in overflow circumstances when your ordinary service providers are too busy.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your customers in Portland or anywhere in the state of Oregon immediate access to a reliable support resource with substantial background offering telephone-based support and online repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a crucial enabler of business success, and Progent's goal is to solve instead of simply track technical problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers remote advanced consulting expertise and education in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. To learn more information concerning Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Portland, or anywhere in the state of Oregon, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your IT maintenance is proactive and automated. By detecting possible issues before they grow into network outages, proactive monitoring can ward off stressful and expensive information system crises. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems based on a combination of operating systems.
How Your Portland Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Portland or throughout the state of Oregon, Progent's phone-based network support specialists are ready to deliver expert and economical IT help the instant your organization requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Portland organization works with a regular freelance consultant or employs an in-house organization that know how to deal with common network issues, Progentís Microsoft certified consultants can still provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to solve sudden network emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Companies in Portland
Progent's remote technical help services enable your Portland organization to have the benefits of on-call, world-class IT support without the expense of managing a full-time IT organization. Your network will derive added strategic value by being increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most companies in Portland or anywhere in Oregon, nearby computer service providers, whether represented by freelance consultants or a full-time maintenance staff, can solve the majority of network issues. On the other hand, serious problems sometimes strike when your regular support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your usual support technicians. In these situations, Progent's online service experts offer a convenient, quick, and budget-friendly way to supplement your regular resources and to convey useful information to increase your ability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller companies commonly depend on individual freelance consultants. While independent service people have less overhead than larger service companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of fallback help may force your company to go without assistance during an IT crisis. As your business expands, system unavailability and trouble with vital applications are more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies often begin with an information architecture created on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can impede the success of the organization. Such poorly designed systems need proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure able to provide the solid foundation to handle critical business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller organizations need advice and technical training to negotiate an increasingly complex maze of technology options available for accelerating business growth and enhancing productivity. Businesses do not need a computer engineer who is attempting to sell a certain vendor's products. IT support and product sales can result in a scenario where the recommended solution is built around a profitable product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, fine tuned support software, and understanding of corporate IT enable companies to escape the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, in the trenches of IT service, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for applying computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.















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