Immediate Online Support for Portland Computer Networks
Fast Online Help for Portland SystemsFor companies in Portland or anywhere in the state of Oregon, Progent provides online technical support for computer systems powered by Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security design and diagnostic issues.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to resolve the majority of information system problems quickly. This reduces immediate costs because solutions use up minimal billable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by minimizing or eliminating system outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially important in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical remote support companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid situations where fast fixes manage to end up as large bills. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies which promote the maximum degree of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's online support team to link to your computer system remotely without compromising network security.

Progent's advanced customer support reporting application stores extensive documentation for the support that Progent's clients have been provided. Progent's team consultants have access to the details of support provided to each Progent customer by every Progent consultant. This archive of issues and solutions is stored as a readily searchable support knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close partnerships with major vendors such as Cisco and Microsoft make available additional vast support databases and permit fast response from manufacturers' internal engineering staff so Progent's online service specialists are able to determine the best solutions quickly.

Online technical support services offered by Progent to customers in Portland and throughout the state of Oregon include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a line of budget-friendly, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's top enterprises. The ProSight family of affordable managed services for small and medium-size organizations covers all key areas of information technology including email content filtering, security and compliance, backup/recovery, and infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight Systems Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight Systems Watch server and desktop management consulting.

Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the money or time to create an in-house Help Desk Call Center but who require fast access to an efficient Call Center with proficient telephone support as well as the ability to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for larger businesses and operates as a seamless extension of your established Call Center resources. Progent's Virtual Call Center can act as a an escalation option to resolve complex computer system issues, or be ready in those situations when your regular service providers are overwhelmed.

    Progent's Call Center staff of experienced information technology experts provides your computer users in Portland or anywhere in the state of Oregon instant contact with a dependable support group with years of background providing telephone-based support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of business performance, and Progent's aim is to resolve and not merely report technical issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team can supply phone-based professional consulting expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Excel. To read more information about Progent's expertise, custom development, and training services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Portland, or anywhere in the state of Oregon, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so that your computer support is proactive rather than reactive. By detecting emerging trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off stressful and costly service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Windows networks, or networks powered by a variety of platforms.
How Your Portland Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Portland or throughout the state of Oregon, Progent's online computer support specialists are ready to provide effective and affordable IT help whenever your company requires it. More than 15 years of offering online tech support has led to Microsoft Gold status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Portland business works with a local independent support technician or maintains an in-house organization that know how to deal with typical computer issues, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the expertise to deal with unexpected network crises or especially complex integration problems.

Features of Progent's Remote Network Support for Portland
Progent's online support, Internet-based troubleshooting, system security consulting, and system management services give businesses in Portland or throughout the state of Oregon the greatest leverage for your support investment. Whether you require one-time phone help and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's professionals can deliver your company world class network support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:

  • Immediate Phone Contact with Microsoft Qualified Support Specialists
    Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Portland and is also ideal for networks in more remote regions of Oregon that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, service information, and continuing training.

  • By the Minute Rates to Reduce Costs
    Progent provides remote support on a by-the-minute basis, so you are billed only for the services you use. Progent asks for no minimum fee for online help and requires no periodic retainer for support services delivered during normal business hours. This keeps you from facing big bills for quick fixes.

  • Availability of Cisco Certified Network Infrastructure Professionals
    As a Certified Partner for Cisco, Progent can provide the services of on-staff professionals who have experience in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.

  • Application Experts Group
    Progent's basic support services consist of technology integration, MS Exchange Server expertise, corporate security planning, and Help Desk Call Center services. Progent's Experts group offers world-class consulting support in critical application areas. Support offered by the Application Experts Team includes:
    Dynamics GP Support and Customization
    Microsoft Project and Project Online Training
    Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Expertise
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Solaris Help
    SQL Server 2016 Software Development and Microsoft SQL 2014 Application Development and Troubleshooting
    Oracle Database Administration and Software Programming
    MySQL Management and Software Design
    Apple Mac Support
    Amazon MWS Software Integration

    By offering a convenient centralized source for network generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that match the specific requirements of your company.

  • Sophisticated Online Access Tools
    Protected remote access allows Progent's support experts to see precisely what your users see. This makes it easier to find fast solutions to issues that might otherwise demand a costly onsite service call. State-of-the-art online access tools and experienced technicians combine to allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and remote network monitoring.

  • Compatibility with Mainstream VPN Products
    Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.

  • 24x7 Service for Maximum System Availability
    For organizations with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum network uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose workers need instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the forefront of network support, executing a broad range of IT tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits per minute. As a result, you are billed only for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every staff member to every customer. The practice of detailing and archiving service activity results in more effective support and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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