Immediate Online Technical Support for Portland Computer Systems
Immediate Phone Consulting for Portland SystemsFor organizations in Portland or anywhere in Oregon, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools needed to solve most information system problems quickly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced online consulting experience is particularly important for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online support is structured to leverage your network support dollar. Progent bills per minute for phone consulting, so you owe just for the support that you actually get. Unlike typical online support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where fast repairs somehow turn into big invoices. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized technologies and field-proven processes that allow the maximum level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your company's system without violating system security.

Progent's sophisticated service database system includes detailed documentation describing the support that Progent's customers have received. Progent's staff engineers have the benefit of the details of assistance rendered to each Progent customer by every engineer. This history of problems and resolutions is structured as a conveniently retrievable proprietary database that permits Progent's remote support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and formal relationships with important vendors such as Cisco and Microsoft open up other massive technical support databases and allow priority response from manufacturers' internal engineering staff so Progent's remote service experts can arrive at the best solutions in the least time.

Online support offered by Progent to customers in Portland and throughout the state of Oregon include:

Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the resources to build and maintain an in-house Help Desk but who need fast response from an efficient Call Center with proficient telephone support plus the technical depth to escalate complex problems to high-level consultants.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk or revamping your existing organization, selecting or customizing Help Desk Call Center application software to handle the unique requirements of your corporation, or providing occasional online personnel to reinforce your in-house Call Center resources to deal with demanding scenarios like software transitions, mass upgrades, or installing new business software.

    Progent's Call Center team of veteran network professionals offers your customers in Portland or anywhere in the state of Oregon fast contact with an effective network service resource with substantial background delivering telephone-based help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a key contributor to business efficiency, and Progent's aim is to solve rather than simply track network problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based professional consulting expertise and training in specific application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft business applications such as CRM, Project, MS Office Word, and Office Excel. To read more information on Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Team.

  • Remote Network and Server Monitoring Services
    Progent can provide companies in Portland, or anywhere in the state of Oregon, online network monitoring services based on System Center Operations Manager (SCOM), configured by Progent to fit your business so that your computer support is proactive rather than reactive. By detecting emerging issues before they expand into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or networks powered by a combination of operating systems.
How Your Portland Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Portland or throughout the state of Oregon, Progent's online computer support engineers are ready to deliver effective and cost-effective system help the instant your business needs it. More than 15 years of providing online tech support has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Portland organization deals with a local freelance support technician or employs an in-house IT staff that know how to deal with ordinary network problems, Progent’s Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to solve unexpected network crises or particularly complicated integration projects.

Benefits of Progent's IT Support for Offices in Portland
Progent's online technical help services allow your Portland company to realize the advantages of immediate, enterprise-grade network support without the expense of managing an in-house IT organization. Your information system will acquire added strategic value by becoming more available, productive, and secure. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    With most businesses in Portland or anywhere in Oregon, nearby network service resources, whether made up of independent consultants or an in-house maintenance staff, can take care of typical technical issues. On the other hand, major troubles can occur when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service personnel. In these cases, Progent's online service professionals give you a convenient, quick, and economical solution to augment your regular resources and to convey useful knowledge to improve your ability to handle downstream issues locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller offices often rely on individual freelance service providers. While freelance service people carry smaller internal costs than big service firms and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the lack of backup help may force your business to go without assistance during an IT crisis. As your network expands, system downtime and trouble with vital applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your IT system remains up and running.

  • Build a Solid Basis for Smooth Expansion
    Businesses often start with an IT architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs can get piled onto a shaky foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. Such badly built systems require careful assessment, intelligent long-term planning, and wide technical knowledge to evolve to a system infrastructure that can deliver the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller organizations need guidance and technical training to negotiate an increasingly complex array of product options capable of accelerating business growth and improving productivity. These companies do not need a network engineer who is motivated to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align technical consulting with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of technical background, refined remote support software, and understanding of enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Line of Servers
    Progent offers in-depth expertise for Microsoft’s leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 upgrades, SQL Server 2014 support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services provided during regular business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be tempted to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by each staff member to every customer. The practice of documenting and archiving service records allows more efficient service and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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