Remote Computer Support Services for Portland Small Business Computer Networks
For small offices and startups in Portland or throughout the state of Oregon, Progent's online computer support engineers can provide expert and cost-effective IT support whenever your business requires it. More than a decade of delivering online tech support has earned Microsoft Gold status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the expense and lost time associated with on-site service visits.
Even if your Portland small business relies on a local independent consultant or maintains a full time organization that can handle the majority of network issues, Progent’s Microsoft and Cisco certified consultants provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to fix sudden system crises or particularly tough integration problems.
Features of Progent's Online Network Support for Portland
Progent's phone support, remote troubleshooting, network security consulting, and network administration services offer small businesses in Portland or anywhere in the state of Oregon unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and system administration, Progent's professionals can provide your small business world class IT support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help program include:
Immediate Phone Contact with Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to small companies in Portland and is also ideal for networks in more remote regions of Oregon that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Per Minute Billing to Minimize Expenses
Progent provides online support on a per-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for online support and imposes no periodic subscription fee. This keeps you from facing big bills for quick fixes.
Access to Cisco Network Design Professionals
As a Certified Partner for Cisco, Progent offers access to authorized professionals with skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and secure connectivity for local and remote networking.
By providing a convenient centralized source for network generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that address the special requirements of your company.
Sophisticated Remote Connectivity Software
Secure remote connectivity allows Progent's support experts to observe precisely what your users see. This makes it possible to produce quick solutions to issues that could otherwise demand a costly onsite visit. Effective online connectivity software and expert technicians combine to allow Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
Compatibility with Popular VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
Round-the-Clock Support for High System Uptime
For small businesses with line-of-business applications, Progent offers round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum network availability.
Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-constrained small companies whose workers need instant access to a Help Desk service with effective phone support and full escalation capability.
Benefits of Progent's IT Support for Small Companies in Portland
Progent's remote IT consulting services allow your City# small company to realize the advantages of immediate, world-class network support without the cost of maintaining an in-house IT staff. Your network will acquire added business worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
Seamless virtual extension of your on-site support resources
With most small companies in Portland or anywhere in Oregon, local network service providers, whether represented by freelance consultants or an internal IT staff, can deal with typical network problems. However, major troubles may strike when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual service people. In these cases, Progent's online support specialists provide a convenient, fast, and budget-friendly solution to augment your regular resources and to convey useful knowledge to improve your ability to resolve future issues in-house.
Less Dependence on Freelance Consultants
For network maintenance, small companies commonly rely on individual freelance consultants. While independent consultants have less internal costs than big service firms and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the lack of backup help may require your company to wait for assistance during an emergency. As your network grows, system unavailability and problems with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your network stays available.
Create a Scalable Basis for Seamless Expansion
Small companies often start with an information architecture implemented on a shoestring budget. Without a scalable framework, slap-dash repairs often get piled on top of a weak foundation. As a company grows, stability and expandability issues can impede the success of the business. Such poorly designed systems need careful analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a system architecture able to offer the stable foundation to meet current business requirements and simplify future growth.
Work with Problem Solvers Instead of Product Vendors
Small businesses require guidance and technical training to navigate through an increasingly complicated maze of product options capable of promoting business success and enhancing efficiency. They hardly need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed
solution is built around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match IT consulting with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of IT background, refined remote support software, and familiarity with corporate IT allow small companies to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over=stretched internal IT help.
Best Practices
Progent’s staff of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, at the forefront of network support, executing a broad variety of technical projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This ensures that you get not just world-class IT capability, but also a consultant with proven methods for applying computer knowledge to fix actual network problems quickly.
Value Pricing
Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be tempted to allow simple problems to fester.
Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by every staff member to each client. The discipline of detailing and organizing support activity allows more efficient service and avoids a variety of common misfortunes such as when a service client is virtually held captive to a consultant who won’t release the keys to the kingdom.
Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
Automated Server Monitoring with Microsoft MOM
Progent is one of the few consulting firms to offer 24x7 system monitoring services powered by Microsoft Operations Manager. This package allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, go to Immediate Emergency Support.
VMware Virtual Server is a no-cost virtualization product that runs on Linux and Microsoft Windows Servers. VMware Server allows companies to segment a physical server into several logical machines and to begin realizing the advantages of virtualization with little monetary outlay. VMware Server is a robust yet simple to use solution for users unfamiliar with server virtualization technology and is based on VMware’s time-tested technology. VMware Virtual Server is well suited for developers, workgroups, and satellite offices who want to streamline application development, test software in ready-to-run virtual environments, run outdated operating systems, and save time in server provisioning. Progent's experienced virtual server consultants can assist you with VMware Virtual Server, VMware ESX Server, and VMware Infrastructure 3 so your business can benefit from VMware server consolidation.
If you are producing Linux-based applications in an environment that has MS Windows-based processors, desktops, and office applications, Progent offers full-service IT outsourcing that allows you to focus on your area of strategic expertise while avoiding the continual distraction of managing your company information system. By using smart server monitoring and by providing online and on-site support when your company needs it, Progent represents an affordable alternative for managing an information system that provides excellent availability, protection, and efficiency. Progent's UNIX/Linux developer assistance services include full-service network support outsourcing, virtual server infrastructure, remote and in-personsupport and troubleshooting, proactive network monitoring services, and help desk support.
Progent's certified Windows 2003 Server engineers can provide network help and expert consulting services for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, integration, update, and maintenance offerings include network planning, deployment, project management, on-site and off-site technical support and troubleshooting, Call Center outsourcing, expert security services, comprehensive outsourcing, and cost-effective co-sourcing.
Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's programming experience with VBasic, XML, and other developer tools enable Progent to create specialized mission-critical programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting services can show you how to create reports that let you track your business more thoroughly, transforming raw data into useful understanding of your business.
Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2003 migration plan that minimizes network disruption, reduces long-term support demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multi-server or multi-site upgrades, Progent has the background to complete your move rapidly and affordably. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and consulting offerings include expertise with the integration of third-party enhancements of Exchange 2003 Server that are best aligned to your business goals.
Progent's expert support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes productivity downtime, reduces ongoing service demands, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-site migrations, Progent offers the experience to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design offerings include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging solutions based on Exchange 2007 Server.
Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be tempted to permit minor problems to fester.
Progent's Cisco-certified network management engineers can assist you to use Cisco's management tools along with a variety of powerful third-party applications to build a complete network management solution to keep your network running reliably, conserve limited resources, protect your data, recover rapidly from hardware failure or deliberate assaults, and allow you to expand or repurpose valuable resources intelligently and economically as your company grows.
By using virtual servers, companies are able to run multiple virtual servers on a single actual server. Virtualization technology allows IT organizations to enjoy all the advantages of server segmentation, but without the expense associated with buying additional server equipment. Other important server management options are network monitoring software, Windows Server Update Services, and remote system management cards. Progent's certified server management specialists can help you in all areas of server consolidation and management to enable your business to contain costs and save time.
For small company information systems, administering and coordinating virus protection with business continuity as well as the planning for recovering vital information assets following a serious attack requires an on-going struggle that involves a sophisticated set of tools, procedures, and security policies. Progent’s CISSP and ISSAP certified security experts can assist you with network security and virus defense at any level, from security assessments to creating a complete security strategy. Progent’s security support offerings feature economical hourly or contract service to help clients install and manage secure small business IT systems powered by Microsoft Windows and Cisco technology. Progent supports IT security products and technology from all major security protection vendors such as Cisco Systems Firewall, Computer Associates, Netscreen, Symantec, Trend Micro, Fortinet, Neoteris, Ingate, and Watchguard. Progent’s network security support specialists can provide expertise in physical security, wireless security, operations security, hardware security, programming security, security infrastructure, security administration, security design, security assessment, and system security auditing. Progent can also help with telecom, network and Internet security, access permission systems and methodology, business continuity planning, information backup, and cryptography.
With the Catalyst line of switches for small and mid-size companies, Cisco allows companies to gain the full advantages of adding intelligent services into their IT infrastructures. Cisco's switching technology makes it possible to deploy capabilities to make your IT network sufficiently available to accommodate real-time needs, expandable to support future growth, safe enough to guard restricted information, and capable of prioritizing and controlling traffic flows to optimize system performance. Progent's CCIE and CCNP certified engineers can show you how to pick out and integrate Cisco switches that make sense for your company. In addition, Progent's CISA certified security consultants can show you how to develop a strategic protection policy and set up Cisco Catalyst switches so they help support your security policies. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2950 switches, Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Progent's Mac and Windows service experts can help you integrate Mac and Windows computers into cohesive networks with resource sharing and collaboration functionality. Allowing efficient cooperation among a mix of servers and desktops powered by Mac OS X and Microsoft Windows calls for broad knowledge of and background with Mac and Windows products. Progent's certifications in Windows and Apple consulting makes it possible to provide world class support to businesses that depend on these platforms to keep their strategic advantage.
Progent offers voice communications services from AT&T, Broadwing, and Speakeasy. Voice communications services offered through Progent include long distance, toll-free, local, teleconference, Voice Over IP, and wireless. Progent can also show you how to incorporate voice and VoIP services into your computer environment and your business processes so that your organization receives all the advantages of the exciting fusion of voice and data solutions. Progent can deliver a full range of VoIP consulting support to give your company a competitive edge and a smooth growth path as communications technology advances.
Progent can show you how to prepare and execute a smooth move to Microsoft Dynamics Great Plains so that you preserve your data, improve your security, enhance your analytics, take full advantage of Microsoft Office integration, and minimize business interruption by creating and following a smart migration plan. Progent can also help train new Microsoft Dynamics GP users so you don't lose productivity. Progent can enhance your financial reports and management analytics by offering Crystal Reports consulting, FRx programming, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce specialized business software and eCommerce solutions that work transparently with Microsoft Dynamics GP.
