Fast Remote Technical Support for Portland Networks
Fast Remote Support for Portland NetworksFor organizations located in Portland or anywhere in the state of Oregon, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security design and diagnostic jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology required to solve most network issues rapidly. This lowers immediate costs since solutions require minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating network outages and associated costs due to business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive online technical support experience is particularly important for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike typical remote support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent scenarios where quick repairs manage to turn into substantial bills. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which permit the maximum level of efficiency for remote technical support and repair for IT networks of any size. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to communicate with your computer system without compromising corporate security.

Progent's sophisticated technical support reporting application stores thorough documentation describing the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of assistance rendered to each Progent customer by any engineer. This history of anomalies and resolutions is organized as an easily retrievable support knowledge base that allows Progent's remote support engineers to share their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up other extensive support databases and allow priority response from vendors' internal support staff with the result that Progent's remote service specialists are able to arrive at optimal solutions quickly.

Remote services available from Progent to companies in Portland and throughout the state of Oregon include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly after a ransomware attack. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to complete major projects economically and on time. Progent's special online engineering services include:

  • Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for organizations who lack the money or time to assemble and manage an in-house Call Center but who need quick response from a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your established organization, identifying or modifying Call Center application software to meet the particular needs of your business, or providing temporary online staff to work with your existing Help Desk resources to deal with unusually busy events such as software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center team of veteran network experts provides your customers in Portland or anywhere in the state of Oregon fast assistance from an efficient support group with substantial background delivering phone consulting and online repair service for networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a solid driver of business performance, and Progent's intent is to resolve and not merely annotate technical issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff provides phone-based advanced engineering support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft applications such as CRM, MS Office Project, Word, and MS Excel. To find out more about Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Portland, or anywhere in the state of Oregon, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By spotting looming issues before they grow into crashes, system monitoring can avoid stressful and costly information system failures. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Windows networks, or networks based on multiple operating systems.
How Your Portland Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote assistance with Windows, Mac OS X, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Portland or anywhere in the state of Oregon, Progent's online network support specialists can deliver professional and affordable IT help whenever your organization needs it. More than 15 years of offering online technical assistance has led to Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while eliminating the expense and lost time associated with in-person support calls.

Even if your Portland organization relies on a regular independent consultant or employs a full time organization that can handle typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to resolve sudden network crises or especially complicated integration problems.

Details of Progent's Online Network Services for Portland
Progent's online support, Internet-based repair, system security expertise, and system administration services give offices in Portland or anywhere in the state of Oregon unparalleled leverage for your support budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your business world class network support while allowing you to avoid the expense and hassle of maintaining a large internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry experience, at the forefront of IT service, executing a wide range of IT projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by each consultant to every customer. The discipline of detailing and archiving support activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















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