Immediate Remote Troubleshooting for Portland IT Networks
Urgent Online Help for Portland SystemsFor companies in Portland or anywhere in Oregon, Progent offers online support for networks based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, plus the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's online support experts offer exceptional leverage because they possess the real-world background and have access to the advanced tools needed to solve the majority of information system problems quickly. Efficient support lowers immediate expenses since solutions require minimal billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more with indirect costs by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for online support is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical online support companies, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick fixes manage to turn into substantial tabs. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized tools and field-proven processes which allow the maximum degree of effectiveness for online help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's online support team to connect to your company's network remotely without breaching system security.

Progent's advanced customer support database system keeps thorough records describing all service that Progent's clients have been provided. Progent's staff engineers have access to the history of all help rendered to every Progent client by any engineer. This archive of problems and repairs is stored as a quickly accessible support database that permits Progent's remote technical experts to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close partnerships with important technology companies such as Cisco and Microsoft open up other massive support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can come up with the most efficient resolutions in the least time.

Online support services available from Progent to customers in Portland and anywhere in the state of Oregon include:

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Services
    Progent's Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who don't have the budget to create an in-house Help Desk but who need quick response from a reliable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and acts as a seamless extension of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the most difficult computer system issues, or be available in overflow circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk staff of experienced network professionals gives your clients in Portland or anywhere in the state of Oregon rapid contact with an effective network service resource with substantial background offering telephone-based consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a solid driver of company productivity, and Progent's intent is to fix and not simply track technical problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides online and in-depth engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and MS Excel. To find out additional information on Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Online Network Monitoring Services
    Progent offers businesses in Portland, or anywhere in the state of Oregon, online computer system monitoring support powered by Microsoft System Center Operations Manager, configured by Progent to suit your environment so your network support is proactive rather than reactive. By spotting potential issues before they result in downtime, proactive monitoring can minimize stressful and costly network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows environments, or environments based on a mix of operating systems.
How Your Portland Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Portland or anywhere in the state of Oregon, Progent's online network support specialists are ready to provide effective and affordable IT support whenever your company requires it. More than a decade of providing online repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Portland company deals with a local freelance support technician or maintains a full time IT staff that can deal with common computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to fix sudden system emergencies or especially complicated integration projects.

Details of Progent's Remote Network Services for Portland
Progent's online support, remote troubleshooting, network security consulting, and network administration services offer businesses in Portland or throughout the state of Oregon the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's experts can provide your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:

  • Immediate Phone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Portland and is also ideal for customers in geographic regions of Oregon that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support utilities, service databases, and continuing education.

  • By the Minute Rates to Reduce Costs
    Progent provides remote help on a by-the-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum fee for phone help and asks for no monthly retainer for support services provided during normal business hours. This saves you from paying big bills for simple repairs.

  • Access to Cisco Certified Network Infrastructure Specialists
    As a Certified Partner for Cisco, Progent can provide help from on-staff professionals who have experience in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.

  • Application Specialists Team
    Progent's core support offerings consist of system integration, MS Exchange expertise, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team can provide world-class consulting expertise for critical application areas. Support available from the Application Experts Group includes:
    Dynamics GP Support and Customization
    MS Project Support
    Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Consulting
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Solaris Integration
    Microsoft SQL Server 2016 Software Programming and Microsoft SQL Server 2014 Software Programming and Troubleshooting
    Oracle Management Support and Software Development
    MySQL Management and Software Programming
    Apple Mac Consulting
    Amazon MWS Application Development

    By offering a convenient one-stop resource for network generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive IT solutions that meet the special requirements of your business.

  • State of the Art Remote Connectivity Tools
    Secure online connectivity allows Progent's support professionals to see precisely what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require a costly personal service call. State-of-the-art remote connectivity tools and expert engineers together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite support and remote network analysis.

  • Compatibility with Leading VPN Gateways
    Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • 24-hour Support for Maximum Network Uptime
    For businesses with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system availability.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing services are intended especially for budget-constrained businesses whose workers require immediate access to a Help Desk Call Center with effective phone support and full escalation ability.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, at the forefront of IT support, performing a broad variety of IT projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This means that you get not only expert IT capability, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be tempted to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every staff member to every customer. The practice of documenting and organizing service activity allows more effective service and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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