Fast and Affordable Online Troubleshooting for Portland IT Networks
Fast Phone Support for Portland NetworksFor companies located in Portland or anywhere in Oregon, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced tools needed to solve the majority of network issues rapidly. This reduces direct costs because solutions require fewer chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits additionally with indirect costs by minimizing or eliminating network outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting know-how is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote support is structured to leverage your network support investment. Progent bills by the minute for phone consulting, so you owe just for the support that you receive. Unlike many remote service firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from situations where speedy. minor repairs somehow turn into substantial invoices. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies which ensure the highest degree of efficiency for online technical support and repair for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's remote service group to communicate with your network remotely without violating system security.

Progent's powerful customer support database system maintains detailed histories for all service that Progent's customers have received. Progent's staff engineers have the benefit of the history of support provided to each Progent customer by every engineer. This database of anomalies and resolutions is stored as a readily retrievable internal knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's remote service specialists can arrive at optimal solutions promptly.

Remote support services provided by Progent to businesses in Portland and anywhere in the state of Oregon include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables clients to execute major projects within budget and on schedule. Progent's special online engineering services include:

  • Call Center Support
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who lack the money or time to support an in-house Help Desk Call Center but who want quick access to an efficient Help Desk Call Center with professional telephone support plus the expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or enhancing your established organization, evaluating or modifying Help Desk Call Center application software to meet the particular demands of your business, or adding temporary phone support personnel to supplement your internal Call Center resources during demanding scenarios such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk team of seasoned network professionals provides your workers in Portland or anywhere in the state of Oregon instant assistance from an efficient network service group with substantial experience delivering telephone-based help and online troubleshooting for IT systems based on Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk perception as a major driver of company efficiency, and Progent's intent is to fix instead of simply track network issues.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group provides remote professional consulting support and education in key business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To find out additional information about Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Portland, or anywhere in the state of Oregon, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your computer support is proactive rather than reactive. By detecting emerging issues before they grow into full-scale emergencies, system monitoring can head off disruptive and expensive information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Windows systems, or environments that support multiple operating systems.
How Your Portland Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Portland or throughout the state of Oregon, Progent's online computer support specialists can provide effective and cost-effective system help the moment your organization requires it. More than a decade of offering remote repair services has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while eliminating the expense and lost time associated with on-site support visits.

Even if your Portland office deals with a regular independent consultant or employs an in-house organization that can deal with the majority of network issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to resolve sudden system emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Organizations in Portland
Progent's remote network troubleshooting services allow your Portland company to experience the advantages of timely, enterprise-class network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater business value by becoming more available, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    With most companies in Portland or anywhere in Oregon, nearby network service resources, whether represented by freelance consultants or an in-house maintenance staff, can solve the majority of network problems. However, serious problems might occur when your regular support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local support people. In these instances, Progent's online support experts provide an easy, fast, and affordable way to supplement your local help and to convey useful knowledge to improve your capability to handle downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller companies commonly rely on individual freelance consultants. While freelance consultants carry less overhead than larger support organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup help may force your company to go without help during an IT crisis. As your network expands, network downtime and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup support expertise to insure your network remains up and running.

  • Create a Solid Basis for Seamless Growth
    Companies typically begin with an IT system created on a modest budget. Lacking a strong framework, slap-dash repairs often get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the organization. Such poorly built environments need careful assessment, smart strategic planning, and wide IT expertise to upgrade to a system infrastructure able to provide the solid foundation to handle current business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller companies need advice and technical education to navigate through an increasingly complex array of technology alternatives capable of promoting business success and improving efficiency. They hardly need a computer consultant who is trying to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, breadth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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