Fast Remote Help for Portland UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Portland or anywhere in the state of Oregon, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and business continuity planning.

Progent's online support services offer exceptional value because they have the real-world background and the advanced technology to resolve the majority of information system problems quickly. This lowers immediate expenses since service calls take up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company benefits even more in incidental costs by minimizing or eliminating network outages and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused executives.

Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical remote service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where speedy. minor fixes somehow turn into substantial bills. Progent's skill at solving problems efficiently translates into your business conserving money.

Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a set of customized tools and field-tested methodologies which ensure the highest degree of efficiency for online help and repair for small and midsize business IT networks. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your system without compromising system security.

Progent's powerful customer support reporting application stores thorough documentation for the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of services delivered to every client by any Progent engineer. This history of problems and responses is structured as a quickly retrievable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's online service specialists can arrive at optimal solutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote services in Portland or anywhere in Oregon or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's online network support professionals offer advanced credentials in an extensive set of technologies. This breadth of IT skills allows Progent's engineers to tackle practically any crisis that may take place in a small business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.

To provide assistance to companies with multi-OS networks, Progent also provides access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Remote support services available from Progent to companies in Portland and anywhere in the state of Oregon include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide range of computer technology including system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy management, and migration from legacy systems to current MS Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide emergency online help for troubleshooting anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Portland, OregonThe Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and validates a consultant's networking skills at the expert level. CCIEs know how to handle the most difficult problems surrounding network design, deployment, management, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness since their deep expertise enables them to fix even the most difficult problems rapidly. In many instances, less experienced service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few support organizations make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can get timely assistance for complex network infrastructure issues that are crippling worker efficiency but are not within the experience of your regular computer maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your network using state-of-the-art on-line support tools in order to provide efficient, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's industry-leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus VPN products.

  • Certified MS Windows Expertise
    Microsoft Windows Expertise for Portland, OregonProgent's Microsoft-qualified online support experts can provide computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server design, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide array of online PC desktop services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Qualified System Security Consultants for Portland, OregonProgent's certified CISSP and ISSAP security consultants can provide a variety of security solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to clean up rapidly after a serious breach. Security solutions offered by Progent cover in depth security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm assaults; installing firewalls; establishing safe techniques for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting support to help businesses of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special projects that small companies often request. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
  • Help Desk Support
    Progent's Call Center support alternatives for small companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for smaller companies who lack the money or time to support an in-house Call Center but who need fast response from a dependable Call Center with proficient phone assistance plus the available expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless reinforcement of your established Helpdesk staff. Progent's Virtual Call Center can operate as an escalation option for complex technical problems, or be ready in those circumstances when your ordinary service providers are swamped.

    Progent's Call Center consulting support can guide you in building an efficient new Help Desk or improving your current one, selecting or modifying Call Center software products to address the special demands of your company, or adding temporary phone support staff to reinforce your existing Help Desk Call Center resources to deal with demanding scenarios like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your clients in Portland or anywhere in the state of Oregon fast assistance from an effective support group with substantial experience delivering phone support and online troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's target is to fix instead of just record IT issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff offers remote advanced consulting expertise and education in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and MS Excel. To find out more information about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac experts can promote the artistic aspect of Mac environments by delivering phone-based help support and training in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or establishing an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent offers companies in Portland, or anywhere in the state of Oregon, remote network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your network support is proactive and automated. By detecting emerging issues before they expand into crashes, system monitoring can head off inconvenient and costly service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks based on multiple operating systems.

How Your Portland Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.

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