Fast Online Support for Portland UNIX, Linux, or Sun Solaris NetworksFor small businesses in Portland or anywhere in Oregon, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery planning.

Progent's remote support services offer exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most information system problems rapidly. This reduces direct costs because service calls take up a smaller number of billable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves even more with indirect expenses by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's billing model for remote support is structured to maximize the impact of your IT service investment. Progent bills by the minute for phone consulting, so you owe just for the services that you actually get. Unlike many online support organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick repairs manage to end up as big tabs. Progent's penchant for disposing of problems efficiently results in your business conserving cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has developed an array of optimized tools and field-proven processes that permit the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize company IT networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to access your computer system without violating network security.

Progent's sophisticated technical support reporting system stores comprehensive documentation of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of assistance rendered to every Progent customer by every Progent engineer. This database of trouble tickets and responses is stored as an easily accessible internal database that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close partnerships with major vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to come up with the most efficient resolutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Assistance from Progent
To get started with Progent's phone services in Portland or anywhere in Oregon or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.

Remote Support Services Provided by Progent
Progent's phone-based support professionals have advanced credentials in an extensive array of technologies. This wide range of capability allows Progent's consultants to tackle practically any emergency likely to take place in a small or midsize business network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to companies with multi-operating system environments, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP specialists, and ISSAP consultants.

Phone-based services Offered by Progent to small businesses in Portland and anywhere in the state of Oregon include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a broad spectrum of computer technology including network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux support engineers can offer emergency phone-based help for troubleshooting problems within UNIX/Linux networks powered by leading derivatives of UNIX including:

    Important Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Engineers for Portland, OregonThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle the most intractable challenges surrounding network planning, integration, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying program patches. CCIEs represent an exceptional cost-effectiveness because their deep experience allows them to resolve even the most difficult problems quickly. In common cases, less experienced service providers can struggle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Few service firms make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get immediate assistance for serious network problems that are hurting worker productivity but are outside the experience of your ordinary computer service resources. Progent's CCIE consultants can interface to your network by means of state-of-the-art remote troubleshooting tools in order to provide efficient, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Authorized Windows Support
    MS Windows Experts for Portland, OregonProgent's Microsoft-certified remote support engineers can deliver computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of support professionals who can help your company with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 application development, Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition offers a full array of online desktop support services such as Microsoft Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Qualified System Security Consultants
    CISSP Qualified System Security Consultants for Portland, OregonProgent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection solutions that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to recuperate quickly following a serious penetration. Security solutions offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; configuring firewalls; designing secure mechanisms for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help businesses of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract projects that small companies often request. Billing charges for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for small organizations who lack the money or time to support an in-house Help Desk Call Center but who require fast communication with an effective Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a transparent extension of your established Help Desk organization. Progent's Virtual Help Desk can serve as an escalation resource to handle the toughest computer system problems, or be available in those instances when your other support engineers are swamped.

    Progent's Call Center consulting support can assist you in establishing an effective new Call Center or improving your established one, identifying or enhancing Help Desk Call Center software products to address the particular demands of your corporation, or providing occasional phone support staff to reinforce your internal Call Center team to handle high-demand situations such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology professionals gives your computer users in Portland or anywhere in the state of Oregon immediate contact with a reliable technical support resource with years of background providing phone support and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a solid enabler of business performance, and Progent's policy is to solve and not simply report network issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides remote and in-depth consulting support and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, Office Project, MS Word, and Excel. For additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Apple Mac professionals can nurture the artistic aspect of Apple Mac environments by offering phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a variety of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like scanning or digitizing audio/video or establishing an audio/video production studio.

    Online Network Monitoring Services
    Progent offers businesses in Portland, or anywhere in the state of Oregon, online network monitoring services powered by MS Operations Manager, adapted by Progent to suit your environment so that your network support is proactive and automated. By spotting emerging problems before they evolve into downtime, automated monitoring can minimize disruptive and costly service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Microsoft systems, or environments based on multiple platforms.

How Your Portland Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Mac OS X environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.

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