Fast Online Support for Portland UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses located in Portland or anywhere in the state of Oregon, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity planning.

Progent's remote support services represent excellent leverage because they have the practical background and the sophisticated technology to solve most information system issues quickly. Efficient support lowers immediate expenses since solutions require fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company saves additionally with indirect costs by minimizing or eliminating system outages and associated costs resulting from business disruption, upset clients, unproductive workers, and distracted management.

Progent's pricing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay only for the services that you actually get. Unlike many remote service organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for billing do away with scenarios where speedy. minor repairs manage to end up as major tabs. Progent's penchant for disposing of technical issues quickly results in your company conserving money.

Progent's Remote Support Tools
Over time, Progent has developed a collection of optimized tools and proven processes which promote the highest level of effectiveness for remote consulting and repair for small company IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology enables the staff of Progent's Technical Response Center to access your company's computer system remotely without violating network security.

Progent's proprietary technical support reporting application includes extensive records for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help provided to every customer by any Progent consultant. This database of anomalies and solutions is stored as a conveniently retrievable proprietary database that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and formal relationships with important technology companies including Cisco and Microsoft permit access to additional massive support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to find the most efficient solutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To access Progent's phone services in Portland or anywhere in Oregon or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's phone-based technical support engineers have certified skills in an extensive array of technologies. This broad scope of technical skills enables Progent's consultants to handle practically any crisis likely to take place in a small business network. Certifications awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To provide assistance to clients with mixed-operating system environments, Progent also provides the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.

Phone-based support services Offered by Progent to small businesses in Portland and anywhere in the state of Oregon include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services address a broad array of information technology including network infrastructure, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy management, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Portland, OregonThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and indicates a consultant's networking skills at the master level. Cisco CCIEs can resolve the most stubborn problems encountered in network infrastructure planning, integration, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating software patches. CCIEs provide exceptional cost-effectiveness since their depth of experience allows them to solve the most intractable problems quickly. In common instances, less experienced engineers can struggle for hours or days with the same problems that a CCIE can dispose of in a few minutes. Few consulting providers make Cisco CCIEs available to support small and mid-size businesses. Progent can provide fast telephone access to a CCIE so you can get timely support for severe network infrastructure problems that are hurting business productivity but are outside the comfort zone of your regular network maintenance providers. Progent's Cisco-qualified CCIE support experts can connect to your network by means of advanced on-line support tools in order to provide efficient, safe, and affordable analysis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's popular selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Authorized Windows Experts
    Windows Support for Portland, OregonProgent's Microsoft-qualified online support professionals offer network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint 2013 development, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a wide array of online PC desktop consulting and support services such as Windows 7 migration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Experts
    CISSP Qualified System Security Consultants for Portland, OregonProgent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of security solutions to enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help your company to recuperate rapidly after a damaging penetration. Security solutions available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting support to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special projects that small companies often need. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for small companies with networks based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for smaller organizations who don't have the money or time to support an in-house Help Desk but who require fast access to a dependable Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a transparent reinforcement of your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve the toughest computer system problems, or be ready in overflow situations when your ordinary resources are too busy.

    Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or enhancing your current one, selecting or enhancing Help Desk Call Center software products to meet the unique requirements of your company, or providing temporary online staff to work with your internal Help Desk Call Center resources to handle high-demand events like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced network consultants offers your customers in Portland or anywhere in the state of Oregon instant access to an effective support resource with substantial background delivering phone support and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a crucial contributor to company efficiency, and Progent's target is to fix rather than merely document IT problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced consulting support and education in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Excel. For additional information about Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac professionals can nurture the artistic aspect of Macintosh computing by delivering remote consulting support and training in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio or video or configuring an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent offers businesses in Portland, or anywhere in the state of Oregon, online network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your network maintenance is proactive and automated. By uncovering looming trouble spots before they grow into downtime, automated monitoring can minimize stressful and costly service crises. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft systems, or networks powered by multiple OS platforms.

How Your Portland Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online support with UNIX/Linux, Sun Solaris, or Apple Mac networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.

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