UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for
Portland Small Company Information Networks
For small and midsize companies located in Portland or anywhere in the state of Oregon, Progent provides 24x7 online support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the services of CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote support engineers represent excellent value because they are equipped with the real-world experience and the advanced technology to solve most network issues rapidly. Efficient support reduces direct costs because service calls take up a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves additionally with indirect expenses by reducing or eliminating system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to many online support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple model for pricing prevent situations where fast repairs manage to turn into substantial invoices. Progent's penchant for disposing of problems quickly translates into your company saving cash.
Progent's Remote Support Technologies
Over time, Progent has refined a set of customized technologies and field-proven processes which permit the maximum degree of efficiency for remote technical support and repair for small and midsize business information networks. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your company's system without violating corporate security.
Progent's highly evolved customer support database system keeps thorough histories for all service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of all help rendered to each Progent customer by every Progent engineer. This history of trouble tickets and resolutions is organized as a quickly searchable internal database that allows Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and formal relationships with major technology companies including Cisco Systems and Microsoft permit access to additional vast technical support knowledge bases as well as to vendors' internal support staff so that Progent's online consulting experts are able to arrive at the most efficient resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Support. Assistance from Progent
To get started with Progent's remote support in Portland or anywhere in Oregon or to find out additional information about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have a critical need for network help, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's phone-based technical service engineers offer credentials in a comprehensive set of products and technologies. This broad scope of IT skills allows Progent's consultants to handle practically any crisis that may take place in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To support customers with mixed-OS networks, Progent also offers the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP experts, and ISSAP engineers.
Remote technical services available from Progent to customers in Portland and anywhere in the state of Oregon include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote support services cover a broad range of computer technology such as network architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified management, and migration from legacy systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent remote assistance diagnosing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and certifies a person's technical knowledge at the master level. Cisco CCIEs can handle the most intractable challenges surrounding network design, installation, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco System's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of experience allows them to fix the most intractable problems quickly. In common cases, less qualified engineers can struggle for many hours or even days with the same problems that a CCIE can fix in minutes.
Few consulting firms make CCIEs accessible to support small and mid-size companies. Progent can provide fast phone contact with a Cisco Systems authorized CCIE so your company can get timely assistance for serious network issues that are lowering worker efficiency but are not within the experience of your local IT support personnel. Progent's Cisco CCIE support experts can interface to your computer system using advanced remote support technology to provide fast, safe, and economical analysis and remediation.
Progent's CCIEs have expertise in the complete line of Cisco's industry-leading family of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Experts Progent's Microsoft-qualified remote service experts can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server and business application products. Progent is a Microsoft Gold Partner network support firm and can offer your company the help of support engineers who can show you how to deploy, maintain and manage the entire suite of MS Servers such as MS Windows 2003 Server, SQL Server, Microsoft ISA Server 2006, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Microsoft Application Center, SharePoint Services, Virtual Server, and Microsoft Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Qualified Network Security Experts Progent's accredited CISM and CISSP security consultants offer a variety of system protection services that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recuperate quicky after a serious breach. Security solutions offered by Progent cover thorough security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile connectivity; guarding your messaging system from spam and DHA attacks; and managing round-the-clock proactive monitoring.
Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects that small businesses often request. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
Help Desk Call Center Services
Progent's Help Desk programs for small and midsize companies with environments based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for small organizations who lack the budget to support an in-house Help Desk but who want fast response from an efficient Help Desk with professional telephone assistance plus the ability to escalate complex problems to advanced engineers.
Progent’s Virtual Help Desk is designed for larger companies and acts as a seamless supplement to your established Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation resource to resolve the most difficult technical challenges, or be available in those instances when your other support engineers are swamped.
Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk or enhancing your existing organization, evaluating or enhancing Help Desk software to address the special demands of your corporation, or providing occasional online staff to supplement your existing Help Desk Call Center resources to handle high-demand events such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk staff of veteran network professionals provides your workers in Portland or anywhere in the state of Oregon quick access to an effective support group with years of experience providing telephone-based consulting and online diagnostics for IT systems powered by UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a significant driver of company performance, and Progent's goal is to fix instead of simply document network problems.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based professional engineering support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including CRM, Project, Word, and Excel. To read more about Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac experts can support the imaginative components of Apple Mac computing by delivering remote help services and training in graphics, audio, and video. Progent's support professionals can provide help in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio/video or integrating an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Portland, or anywhere in the state of Oregon, remote network and server monitoring support based on Microsoft Operations Manage (MOM), enhanced by Progent to accommodate your environment so your network support is proactive rather than reactive. By spotting possible problems before they cause full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Windows environments, or networks that support a variety of operating systems.
How Your Portland Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple Mac environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or e-mail information@progent.com.
Progent can provide easy, immediate, and cost-effective access to registered CCIE support professionals. CCIEs are elite network experts who earn this prestigious classification only after intense examination by Cisco Systems. CCIEs can handle the most complicated problems associated with network architecture, integration, troubleshooting, and support. Progent’s CCIE consultants work intimately with Cisco in-house staff in identifying problems with Cisco's IOS software and developing fixes or acquiring patches to correct problems. Progent offers quick contact with a CCIE by phone so you can get immediate assistance for complex network troubles that are impacting worker efficiency but are outside the scope of your local IT service providers. Progent's CCIE consulting professionals can access your environment using state-of-the-art remote connectivity tools in order to deliver timely and cost-effective diagnosis and remediation of urgent network difficulties.
Progent practices information transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small businesses who work with trusted independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
Progent's certified Windows 2000 consultants can show you how to enhance the capability of your current Windows 2K Servers and can streamline network management, provide tech support and repair, and enhance security. Progent can also help you create, rationalize, and implement a strategy to upgrade from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is expert in designing pilot installations to eliminate the obstacles involved with moving to Windows 2003 Server by uncovering potential hardware and software compatibility problems.
Key features of Microsoft Dynamics Great Plains accounting include a modular structure that lets you buy just the components you require, a standardized foundation based on Microsoft technologies to secure your investment and provide a tightly interconnected environment, advanced reporting capabilities that allow you to monitor all activities, revenues and expenses and sales patterns, integration with Microsoft Office to speed access to corporate information, the capability to integrate information from almost any database or workstation application into Microsoft Dynamics GP, plus an open design that makes it easy to create specialized applications. Progent can help you set up and support a reliable, protected server and communications network to support Microsoft Great Plains, and can offer expert Great Plains consultants to show you how to turn the powerful features of Great Plains software into a productive business solution.
Progent’s Cisco-certified technology consultants offer experienced PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack security, and secure access services. Ranging from compact, plug-and-play desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy combination of protection, performance and availability for business networks of all sizes. PIX firewalls are build around a hardened, specially designed operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPSec VPN networking, intelligent networking services, and extensive administrative tools. Progent’s Cisco experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's experts offer Macintosh users a variety of services such as desktop support, Apple OS X consulting, Macintosh co-existence with Windows networks, Entourage and email expertise, security services, and one-on-one education. For computer networks based exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft certified consultants have the background and depth to handle the complexity of designing, integrating and maintaining a network environment that is reliable, safe, efficient and able to achieve your company's objectives.
Progent provides three basic kinds of Help Desk support : Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft Gold Certified Partner and Progent's Help Desk staff of authorized Microsoft professionals offers your customers easy access to a dependable support group with years of experience delivering phone support and remote access repair for networks powered by Microsoft technology. Progent's focus is on earning the support Call Center a respected image as a solid contributor to business performance. Progent's target is to resolve and not simply report problems.
If your business network mixes Sun Solaris platforms with MS Windows, Progent can show you how to incorporate your computers into a unified network that permits all your OS platforms to coexist for easy management, transparent information exchange, high reliability, superior performance, and tight protection. Progent's Sun Solaris and Microsoft Windows coexistence assistance services feature IT architecture configuration and service, consulting for Windows services for UNIX, remote network monitoring and management, remote network support and troubleshooting, on-site technical support, and help desk support.
Progent's certified security consultants can show you how to protect your Mac environment through expert support offerings including performing security audits, recovery from virus and denial of service penetrations, configuring firewalls, implementing secure off-site and mobile access, installing automated programs for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy appropriate for the specific objectives of your corporate network.
Systems Management Server 2003 offers extra functionality for change and configuration management of Windows-based systems through SMS Feature Packs. Feature Packs lower the net operational expense of managing and deploying software by making it easier to install system images, control mobile computers, and operate management utilities. In addition to alerting you about ways to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and implement IT tasks that cover areas that Feature Packs are intended to make more efficient. Progent's adoption and update services can minimize cost and reduce business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can show you how to define efficient processes and standards to manage PDAs and smart mobile communication devices so your mobile workforce remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that includes standards, processes and IT products to keep your IT computer system protected.
Progent's Microsoft-certified consultants can show you how to evaluate the business case for implementing SharePoint Server 2007, consult with you on the appropriate edition of SharePoint Server for your application, provide setup and integration expertise, help you to install Microsoft SQL Server as a back-end database, improve your network integrity, integrate your standard and customized application programs to work with SharePoint 2007, design a company-wide security strategy that encompasses portal solutions, and provide troubleshooting and Help Desk services.
Windows Server 2008 represents an important advance in making information networks more secure and fault tolerant, easier to virtualize and manage, higher performing, and able to provide an improved platform for web publishing. Progent can help your business get the most from the enhancements built into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, tech support, training, temporary staffing, monitoring, and security expertise.
Progent’s Cisco-qualified technology consultants offer consulting for Cisco routers that includes configuration and support services plus expert Cisco IOS software help. Progent's services for Cisco routers include support for redundancy, automatic failover, and redundant power for better fault tolerance and system availability. Cisco routers for small to medium sized businesses include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series securely connects small or branch offices and off-site telecommuters to the Internet or to the corporate network via ISDN, DSL, Ethernet or serial lines. Cisco 1700 Router Series modular access routers are built to provide an economical, integrated e-business platform for small and midsize businesses. They provide flexibility and manageability to handle complex e-business requirements, such as multiservice data/voice/video/fax integration, high-performance broadband Internet access, and comprehensive security solutions. Cisco 2600 Routers are a family of scalable multiservice access routers for remote offices, offering flexible LAN and WAN configurations, multiple security settings, and an array of high performance CPUs. The Cisco 3700 Router Series is a family of scalable, multiservice access platforms for medium and large-sized offices. With over 70 modular interface components, the Cisco 3700 family delivers solutions for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
For enterprises with branch offices in California or any region served by Progent's engineers, Progent's Microsoft-certified IT consulting professionals and authorized Cisco network consultants offer a range of IT support services including project management, Sarbanes Oxley compliance, office relocations, enterprise security, system design, local or phone-based emergency support, and technical support for collocation hosting environments. A Progent IT architect can help you plan a multi-site information system that makes smart use of colocation facilities and Internet data centers. Progent’s Microsoft qualified consultants can help large corporations design, integrate and support massive rollouts of the latest releases of Microsoft technology including Enterprise Active Directory, Exchange Server, Systems Management Server, SQL Server, and Enterprise Windows. Progent’s CCIE and CCNP experts can assist you to deploy Cisco products for connectivity solutions that incorporate simple, high-speed, integrated, and remote networking.
For small and midsize companies located in Portland or anywhere in the state of Oregon, Progent provides 24x7 online support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the services of CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and certifies a person's technical knowledge at the master level. Cisco CCIEs can handle the most intractable challenges surrounding network design, installation, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco System's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of experience allows them to fix the most intractable problems quickly. In common cases, less qualified engineers can struggle for many hours or even days with the same problems that a CCIE can fix in minutes.
Progent's Microsoft-qualified remote service experts can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server and business application products. Progent is a 
Progent's accredited CISM and CISSP security consultants offer a variety of system protection services that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recuperate quicky after a serious breach. Security solutions offered by Progent cover thorough security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile connectivity; guarding your messaging system from spam and DHA attacks; and managing round-the-clock proactive monitoring.
