Urgent Remote Technical Support for Portland UNIX, Linux, or Solaris SystemsFor small companies in Portland or anywhere in Oregon, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE engineers for complex connectivity issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and disaster recovery planning.

Progent's online technical support services represent excellent value due to the fact that they have the practical background and the sophisticated tools to resolve most information system problems quickly. Efficient support lowers immediate costs because solutions accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves even more with incidental expenses by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused executives.

Progent's billing policy for online help is designed to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike many remote service firms, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick repairs somehow turn into large invoices. Progent's penchant for disposing of technical issues quickly results in your business spending less money.

Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an array of optimized technologies and proven processes which allow the maximum degree of effectiveness for remote engineering help and repair for small company information systems. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access permits the engineers of Progent's online support team to interface to your company's environment without breaching network security.

Progent's highly evolved technical support database application includes thorough records describing the support that Progent's clients have been provided. Progent's team service personnel have access to the history of all help rendered to every client by any Progent consultant. This history of anomalies and solutions is organized as an easily accessible support knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and formal partnerships with important vendors such as Cisco and Microsoft permit access to other vast technical support knowledge bases and permit quick response from vendors' internal support staff so Progent's remote consulting experts can find optimal solutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or Mac OS X Network Assistance from Progent
To get started with Progent's remote support in Portland or anywhere in Oregon or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's phone-based network support professionals offer credentials in a comprehensive array of products and technologies. This breadth of capability enables Progent's consultants to tackle practically any emergency that may take place in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to businesses with multi-OS environments, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Online technical services available from Progent to clients in Portland and anywhere in the state of Oregon include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote support services address a broad array of computer technology such as system infrastructure, email solutions, network and operational security, UNIX and Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from older systems to current MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux support engineers can offer emergency online help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:

    Important Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Engineers for Portland, OregonThe Cisco CCIE credential is the top recognition for network infrastructure engineers, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn problems surrounding network design, deployment, management, protection, and repair. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad experience permits them to fix even the most intractable problems rapidly. In common instances, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few service firms make CCIEs accessible to help small and mid-size businesses. Progent offers fast phone contact with a Cisco authorized CCIE so your company can receive timely help for serious network problems that are hurting worker productivity but are outside the scope of your regular IT support resources. Progent's Cisco CCIE consultants can interface to your network via advanced on-line support tools to provide efficient, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Authorized MS Windows Support
    MS Windows Expertise for Portland, OregonProgent's Microsoft-qualified remote support experts offer network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a wide range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange 2010 management, SharePoint 2013 development, Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a full range of online desktop support and troubleshooting services such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Qualified Network Security Specialists
    CISSP Certified System Security Engineers for Portland, OregonProgent's certified CISM and CISSP network security engineers can provide a range of security solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recover rapidly following a serious penetration. Security services offered by Progent cover in depth security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; configuring firewalls; building safe techniques for remote and mobile access; guarding your email system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support services to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small businesses frequently request. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Support
    Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are well suited for smaller companies who lack the resources to create an internal Call Center but who need fast response from a reliable Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent extension of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the most difficult network issues, or be ready in hectic circumstances when your other service providers are overwhelmed.

    Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your established one, selecting or enhancing Help Desk software products to meet the unique requirements of your company, or adding occasional online personnel to reinforce your in-house Help Desk group during high-demand events like software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of veteran information technology professionals gives your computer users in Portland or anywhere in the state of Oregon quick access to a dependable support group with extensive background delivering phone help and remote repair service for networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a key contributor to company efficiency, and Progent's target is to resolve rather than just record IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group provides remote professional consulting support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications including CRM, Office Project, Word, and Excel. To find out more information concerning Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac experts can promote the artistic facets of Apple Mac computing by delivering phone-based help services and education in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio/video or putting together an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent can provide companies in Portland, or anywhere in the state of Oregon, online computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your computer support is proactive and automated. By exposing possible issues before they expand into downtime, automated monitoring can ward off disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows environments, or networks that incorporate a mix of OS platforms.

How Your Portland Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or Mac OS X environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.

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