Immediate Remote Technical Support for Portland UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Portland or anywhere in Oregon, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.

Progent's online technical support engineers offer exceptional value due to the fact that they have the real-world background and the advanced tools to resolve most information system problems rapidly. Efficient support lowers direct costs since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company saves even more in incidental expenses by minimizing or eliminating system downtime and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives.

Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent charges per minute for phone assistance, so you are charged just for the support that you actually get. In contrast to many online support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple model for pricing save you from situations where fast repairs manage to end up as large bills. Progent's penchant for disposing of technical issues quickly translates into your company spending less cash.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes that ensure the highest degree of efficiency for online technical support and troubleshooting for small company information systems. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to connect to your system remotely without violating corporate security.

Progent's advanced technical support database system keeps thorough records for all service that Progent's customers have been provided. Progent's team consultants have access to the records of all help rendered to each client by any Progent engineer. This database of issues and resolutions is stored as a quickly exploitable internal knowledge base that permits Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and formal relationships with key vendors including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's online service specialists can find the best resolutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To access Progent's remote support in Portland or anywhere in Oregon or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's online network support experts possess credentials in a comprehensive array of disciplines. This broad range of capability enables Progent's consultants to resolve practically any problem likely to occur in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To support businesses with mixed-platform networks, Progent also provides the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP experts, and ISSAP consultants.

Remote technical services available from Progent to customers in Portland and anywhere in the state of Oregon include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services cover a wide range of computer technology including network infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and migration from legacy applications to current Microsoft Windows or Linux environments. Progent's group-based approach to solving network problems enables fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Portland, OregonThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and certifies a person's networking skills at the expert level. CCIEs can resolve even the most complex issues associated with network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness since their broad experience permits them to solve even the most difficult problems rapidly. In typical cases, less experienced service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few service organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers quick phone contact with a Cisco CCIE so you can get immediate assistance for complex network infrastructure problems that are impacting worker productivity but are outside the scope of your regular network support providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system via state-of-the-art on-line troubleshooting tools in order to perform fast, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

  • Certified MS Windows Experts
    Microsoft Windows Experts for Portland, OregonProgent's Microsoft-certified online service experts can deliver computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint Server development, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote PC desktop services such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Certified System Security Experts for Portland, OregonProgent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of security solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your business to recuperate quickly following a damaging penetration. Security consulting services offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; installing firewalls; building safe techniques for off-site and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting services to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize physical IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special projects that small businesses frequently request. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important fields of information technology allows clients to complete major projects economically and on time. Progent's special remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who need fast communication with a dependable Help Desk Call Center with professional phone assistance as well as the available expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is designed for bigger companies and acts as a seamless addition to your existing Helpdesk staff. Progent's Virtual Call Center can act as an escalation option for complex technical challenges, or be available in hectic instances when your other resources are swamped.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or enhancing your current one, identifying or modifying Call Center software to handle the particular demands of your corporation, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center group to deal with high-demand events such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk team of veteran information technology professionals gives your clients in Portland or anywhere in the state of Oregon fast communication with a dependable support group with substantial background providing phone consulting and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a crucial driver of business efficiency, and Progent's target is to resolve rather than just report IT issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply remote and in-depth engineering support and training in special business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Word, and Office Excel. For more concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac consultants can nurture the creative elements of Macintosh systems by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special procedures such as capturing or digitizing audio or video or configuring an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent offers companies in Portland, or anywhere in the state of Oregon, remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so that your computer support is proactive rather than reactive. By spotting looming issues before they grow into downtime, remote monitoring can ward off disruptive and costly network crises. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows environments, or networks based on a variety of OS platforms.

How Your Portland Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Apple Mac networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.

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