Immediate Remote Technical Support for Portland Networks
Urgent Phone Support for Portland NetworksFor organizations in Portland or anywhere in Oregon, Progent provides remote support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote support experts provide excellent leverage due to the fact that they have the practical background and have access to the advanced technology needed to resolve most network issues rapidly. This reduces direct expenses since service calls accumulate fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally in incidental costs by reducing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support expertise is particularly valuable for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for online help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are billed only for the services that you receive. In contrast to typical online support companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and simple model for billing prevent scenarios where quick fixes somehow end up as big invoices. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and field-proven processes which allow the maximum degree of efficiency for online help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to access your computer system remotely without breaching network security.

Progent's powerful service reporting application includes extensive records describing the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of all help rendered to each Progent customer by every consultant. This database of problems and repairs is stored as a conveniently exploitable internal database that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft open up additional vast technical support databases and permit fast access to vendors' in-house product engineers with the result that Progent's online service experts are able to come up with the most efficient solutions in the least time.

Remote technical support services offered by Progent to businesses in Portland and throughout the state of Oregon include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are intended for companies who don't have the resources to create an internal Call Center but who require fast access to an efficient Help Desk Call Center with proficient telephone support plus the technical depth to escalate complex problems to advanced engineers.

    Progent's Help Desk consulting services can assist you in creating an efficient new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Call Center software to meet the particular requirements of your corporation, or adding occasional online personnel to reinforce your existing Call Center group to handle high-demand situations such as software migrations, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your computer users in Portland or anywhere in the state of Oregon fast assistance from a large support resource with extensive experience offering phone support and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's intent is to solve rather than just document technical issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers online advanced engineering expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Portland, or anywhere in the state of Oregon, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so your IT support is proactive rather than reactive. By anticipating looming problems before they result in network outages, remote monitoring can ward off stressful and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a mix of OS platforms.
How Your Portland Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Portland or anywhere in the state of Oregon, Progent's online computer support engineers can provide effective and economical system support the moment your organization requires it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Portland office works with a local independent support technician or employs an in-house IT staff that can deal with ordinary computer problems, Progentís Microsoft certified engineers can offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the time or the experience to address unexpected system crises or especially challenging integration projects.

Features of Progent's Remote Computer Services for Portland
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services give offices in Portland or anywhere in the state of Oregon the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's experts can deliver your organization world class network support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Entire Line of Servers
    Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 integration, Microsoft Windows 2003 maintenance, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be tempted to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports transmitted by every staff member to every customer. The practice of detailing and organizing service records allows more effective support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from painful and costly service losses.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















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