Fast Remote Troubleshooting for Portland Computer Systems
Urgent Remote Support for Portland SystemsFor businesses located in Portland or anywhere in Oregon, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent value due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve most network problems rapidly. This reduces immediate expenses since service calls require minimal billable minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization saves even more with indirect costs by minimizing or eliminating system downtime and related costs due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is particularly important in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you receive. In contrast to many remote service companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor solutions manage to end up as big bills. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and field-tested methodologies that allow the highest degree of effectiveness for online consulting and repair for computer systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to communicate with your system without compromising system security.

Progent's powerful customer support reporting application includes detailed records for the support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of assistance provided to every Progent client by every consultant. This database of trouble tickets and solutions is structured as an easily retrievable support knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote consulting experts are able to come up with optimal resolutions promptly.

Online technical support services available from Progent to customers in Portland and anywhere in the state of Oregon include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all key facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to execute major projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are intended for companies who lack the money or time to support an internal Help Desk but who want quick response from a dependable Call Center with professional phone assistance as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent addition to your existing Help Desk organization. Progent's Virtual Call Center can serve as a an escalation alternative for the toughest network problems, or be ready in those situations when your other service providers are too busy.

    Progent's Help Desk staff of seasoned network experts provides your clients in Portland or anywhere in the state of Oregon fast assistance from a reliable technical support resource with extensive background delivering telephone-based help and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a solid enabler of business efficiency, and Progent's intent is to solve and not merely track network issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides phone-based professional engineering support and education in key application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Portland, or anywhere in the state of Oregon, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By uncovering possible problems before they grow into network outages, automated monitoring can avoid inconvenient and expensive network crises. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems that support a variety of operating systems.
How Your Portland Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Portland or anywhere in the state of Oregon, Progent's phone-based network support specialists can deliver effective and affordable IT help the moment your organization requires it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Portland office works with a local independent support technician or maintains an in-house organization that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to resolve unexpected system crises or especially complex integration problems.

Details of Progent's Remote Computer Services for Portland
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services give businesses in Portland or throughout the state of Oregon the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk Call Center support and system administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Range of Servers
    Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 upgrades, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent is able to focus on offering high-value skills where Progent faces little competition. Companies who utilize trusted freelance service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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