Fast and Affordable Online Technical Support for Portland Computer Networks
Urgent Online Help for Portland SystemsFor companies located in Portland or anywhere in the state of Oregon, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security design and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they have the practical experience and are equipped with the sophisticated tools needed to resolve most network issues rapidly. Efficient support reduces immediate costs because solutions require minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support expertise is especially important for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical online support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent scenarios where quick fixes somehow turn into big bills. Progent's skill at disposing of problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized tools and field-proven processes which ensure the maximum level of effectiveness for remote help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's online support team to link to your computer system remotely without breaching system security.

Progent's proven technical support database system includes thorough documentation for the support that Progent's clients have been provided. Progent's staff service personnel have access to the records of all help rendered to every Progent customer by every Progent engineer. This database of problems and responses is structured as a readily accessible proprietary database that allows Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close partnerships with important technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to arrive at optimal resolutions promptly.

Remote support offered by Progent to clients in Portland and throughout the state of Oregon include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight family of value-priced network management outsourcing services for small and medium-size businesses addresses all critical areas of modern networking such as email content filtering, security and compliance, disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight Systems Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Learn more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for businesses with environments based on Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who don't have the budget to support an internal Help Desk but who want quick communication with an effective Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk consulting services can assist you in building an efficient new Call Center or enhancing your established one, identifying or modifying Help Desk Call Center software products to meet the particular requirements of your business, or providing temporary phone support personnel to reinforce your in-house Call Center resources to deal with unusually busy situations like software migrations, major updates, or rolling out brand new business software.

    Progent's Call Center team of experienced network consultants offers your computer users in Portland or anywhere in the state of Oregon instant assistance from a reliable technical support resource with extensive background offering telephone-based support and remote repair service for networks that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's intent is to solve and not merely document technical issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff offers online and in-depth engineering support and training in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft applications including CRM, MS Project, MS Word, and Microsoft Office Excel. To read more on Progent's consulting, custom development, and training services, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Portland, or anywhere in the state of Oregon, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so that your IT support is proactive and automated. By detecting looming trouble spots before they result in full-scale emergencies, proactive monitoring can minimize stressful and expensive service breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or environments that support a mix of operating systems.
How Your Portland Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online support with Microsoft, Apple Mac, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Portland or throughout the state of Oregon, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective system support whenever your organization requires it. Long experience offering remote repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to solve IT problems quickly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Portland business relies on a local independent support technician or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft certified consultants can offer a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to deal with sudden network crises or especially complicated integration projects.

Features of Progent's Remote Computer Services for Portland
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services give businesses in Portland or throughout the state of Oregon unparalleled leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk outsourcing support and network administration, Progent's professionals can deliver your business world class network support while allowing you to eliminate the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:

  • Fast Phone Contact with Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Portland and is also ideal for networks in more remote areas of Oregon that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the use of a broad array of Microsoft support tools, service information, and on-going education.

  • Per Minute Rates to Minimize Costs
    Progent provides remote support on a per-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for online support and asks for no periodic subscription fee for support services provided during regular business hours. This saves you from facing big invoices for simple fixes.

  • Availability of Cisco Certified Network Design Professionals
    As a Certified Partner for Cisco, Progent offers help from on-staff specialists who have expertise in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for local and remote networking.

  • Application Specialists Consulting
    Progent's core consulting services consist of system integration, MS Exchange Server consulting, network security planning, and Help Desk outsourcing services. Progent's Experts Team can provide in-depth consulting support in specific business applications. Help offered by the Application Experts Group includes:
    Dynamics GP/Great Plains Consulting and Customization
    MS Project Support
    Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Support
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Support
    Microsoft SQL Server 2016 Software Development and SQL Server 2014 Software Development and Troubleshooting
    Oracle Management and Application Programming
    MySQL Management and Application Design
    Apple Macintosh Integration
    Amazon Marketplace Web Service (Amazon MWS) Software Integration

    By offering a full service one-stop resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that fit the special requirements of your company.

  • State of the Art Online Connectivity Software
    Protected remote access permits Progent's support experts to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that might otherwise require an expensive onsite visit. Sophisticated online connectivity tools and experienced technicians combine to enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote network tracking.

  • Compatibility with Mainstream VPN Products
    Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

  • Round-the-Clock Support for Maximum System Uptime
    For organizations with line-of-business applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high system availability.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing programs are designed specifically for budget-constrained businesses whose workers require immediate recourse to a Help Desk service with effective telephone support and full escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of technical background, refined support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Full Family of Servers
    Progent offers world-class expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 R2 integration, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they cause downtime, system monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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