Fast Remote Support for Portland Networks
Immediate Remote Technical Support for Portland SystemsFor organizations located in Portland or anywhere in Oregon, Progent provides remote support for networks powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, plus the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent value because they possess the practical experience and have access to the advanced technology required to solve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls accumulate minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating system outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online technical support expertise is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you receive. Unlike many online service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor fixes manage to turn into major invoices. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven processes which promote the highest degree of effectiveness for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to interface to your environment remotely without compromising corporate security.

Progent's powerful service reporting system includes thorough histories for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of support provided to every client by every engineer. This history of trouble tickets and resolutions is stored as a conveniently accessible internal knowledge base that allows Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close partnerships with key industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority response from vendors' in-house support staff so Progent's online service experts are able to arrive at the best resolutions quickly.

Remote technical services available from Progent to companies in Portland and anywhere in the state of Oregon include:

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the budget to create an in-house Call Center but who need fast communication with an effective Call Center with professional telephone assistance plus the expertise to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting support can aid you in establishing an effective new Call Center or improving your established organization, selecting or customizing Help Desk Call Center software to meet the special requirements of your business, or adding temporary online staff to supplement your existing Call Center resources during demanding events such as software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of experienced information technology experts gives your clients in Portland or anywhere in the state of Oregon instant communication with a reliable network service resource with substantial experience offering telephone-based support and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a significant contributor to business productivity, and Progent's intent is to fix rather than simply annotate IT issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft applications such as CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To find out more concerning Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Network and Server Monitoring Support
    Progent offers companies in Portland, or anywhere in the state of Oregon, remote computer system monitoring support based on System Center Operations Manager, adapted by Progent to suit your environment so your IT support is proactive and automated. By anticipating possible problems before they result in network outages, remote monitoring can minimize stressful and costly network breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows systems, or environments based on a mix of platforms.
How Your Portland Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft Windows, Mac OS X, or Linux computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Portland or throughout the state of Oregon, Progent's online network support engineers are ready to deliver effective and affordable system support the instant your organization requires it. More than a decade of delivering online technical assistance has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix IT problems quickly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Portland company works with a regular independent consultant or employs a full time organization that can deal with ordinary computer issues, Progent’s Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to resolve sudden network emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Organizations in Portland
Progent's online network troubleshooting services allow your Portland company to have the benefits of on-call, enterprise-level IT support without the cost of managing an in-house IT staff. Your information system will derive greater business worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most offices in Portland or anywhere in Oregon, nearby computer support resources, whether consisting of independent consultants or an in-house maintenance staff, can solve the majority of technical problems. On the other hand, major troubles sometimes strike when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual service people. In these instances, Progent's online support specialists provide a convenient, fast, and affordable solution to supplement your regular resources and to pass on useful information to increase your capability to deal with future problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller businesses often rely on independent freelance service providers. Although independent consultants carry smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of reserve help may require your business to go without help during an emergency. As your company expands, network downtime and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve service experts to make sure your IT system is always available.

  • Create a Scalable Basis for Smooth Expansion
    Businesses typically start with an information architecture created on a modest budget. Without a scalable infrastructure, slap-dash fixes often get thrown on top of a weak foundation. When a company grows, stability and scalability problems can impede the success of the organization. These badly designed systems need careful assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a network architecture that can offer the stable foundation to handle critical business requirements and facilitate downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller businesses require advice and technical education to negotiate an increasingly complicated array of technology alternatives available for promoting business success and improving productivity. Businesses hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined technology rather than the true needs of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, breadth of IT background, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Line of Servers
    Progent can provide in-depth expertise for Microsoft’s popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 R2 support, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits by the minute. Consequently, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during regular working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by each staff member to every client. The discipline of detailing and archiving support records results in more effective service and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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