Immediate Remote Technical Support for Portland Computer Systems
Fast Remote Technical Support for Portland NetworksFor organizations located in Portland or anywhere in the state of Oregon, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and troubleshooting issues.

Progent's remote support experts provide excellent value due to the fact that they possess the real-world background and have access to the advanced technology necessary to solve most information system problems rapidly. This lowers direct costs since service calls accumulate minimal billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with incidental costs by reducing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. Unlike many online service firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where speedy. minor solutions somehow turn into large bills. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and proven methodologies which permit the maximum level of efficiency for remote help and repair for IT networks of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's computer system without breaching network security.

Progent's powerful technical support reporting system includes thorough histories describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services delivered to every customer by every consultant. This archive of issues and repairs is organized as a conveniently accessible proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with key technology companies including Cisco and Microsoft open up other extensive technical databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to come up with the best resolutions quickly.

Online support offered by Progent to clients in Portland and throughout the state of Oregon include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based management and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to complete major initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the money or time to build and maintain an internal Help Desk but who require fast access to a dependable Call Center with proficient telephone assistance as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and operates as a transparent reinforcement of your established Helpdesk team. Progent's Virtual Call Center can operate as a an escalation resource to handle complex computer system challenges, or be ready in hectic situations when your other service providers are too busy.

    Progent's Call Center team of seasoned information technology consultants provides your workers in Portland or anywhere in the state of Oregon instant contact with an efficient technical support resource with years of background offering phone consulting and remote repair service for networks that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a key driver of business success, and Progent's policy is to fix and not simply report technical issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Team offers online advanced consulting support and training in key application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Word, and Excel. To read more information concerning Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Portland, or anywhere in the state of Oregon, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By detecting looming issues before they cause downtime, system monitoring can head off inconvenient and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks powered by a mix of OS platforms.
How Your Portland Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Portland or throughout the state of Oregon, Progent's phone-based computer support engineers can deliver professional and cost-effective IT help the moment your company requires it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Portland office works with a local independent consultant or maintains a full time IT staff that can deal with typical computer issues, Progentís Microsoft certified engineers can still offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to deal with sudden network emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Offices in Portland
Progent's remote IT consulting services enable your Portland organization to have the advantages of on-call, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will acquire added business value by being more available, efficient, and secure. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    For most companies in Portland or anywhere in Oregon, nearby computer support resources, whether consisting of outside consultants or an in-house maintenance staff, can solve typical technical problems. On the other hand, major troubles can spring up when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local support people. In these situations, Progent's online support experts provide a convenient, quick, and budget-friendly way to supplement your regular resources and to transfer valuable information to increase your ability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller businesses commonly rely on individual freelance service providers. Although independent consultants have less internal costs than big consulting firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of reserve help may force your company to wait for assistance during an emergency. As your business expands, network unavailability and problems with vital applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of backup support expertise to make sure your network remains available.

  • Create a Scalable Basis for Seamless Expansion
    Businesses often begin with an information system created on a shoestring budget. Without a proper infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such poorly built environments need careful analysis, smart long-term planning, and extensive technical expertise to upgrade to a network architecture that can deliver the stable foundation to meet critical business demands and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller businesses require advice and technical education to negotiate an ever more complicated array of product options available for promoting business growth and enhancing productivity. These companies hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical experience, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Entire Family of Server Platforms
    Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Exchange Server 2003 moves, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for support services provided during regular working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support firms who provide minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to every client. The discipline of documenting and archiving service activity allows more efficient support and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















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