Immediate Online Troubleshooting for Portland Computer Networks
Immediate Online Help for Portland SystemsFor organizations in Portland or anywhere in the state of Oregon, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer excellent value because they have the real-world experience and have access to the sophisticated tools required to solve the majority of network issues rapidly. This lowers immediate costs because solutions accumulate minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with incidental expenses by reducing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting experience is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor solutions somehow end up as big bills. Progent's skill at dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized technologies and field-tested methodologies that ensure the highest degree of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to communicate with your company's computer system without violating corporate security.

Progent's advanced technical support database application maintains comprehensive documentation describing all support that Progent's customers have received. Progent's team engineers have the benefit of the details of all help provided to every customer by any engineer. This database of trouble tickets and repairs is organized as a conveniently searchable internal knowledge base that permits Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and formal relationships with important vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to find the best solutions in the least time.

Remote support services offered by Progent to clients in Portland and anywhere in the state of Oregon include:

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Call Center Services
    Progent's Help Desk support alternatives for companies with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who don't have the money or time to assemble and manage an internal Help Desk but who want quick access to a reliable Help Desk with proficient phone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progent's Help Desk consulting services can aid you in building an efficient new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk Call Center application software to handle the special needs of your company, or adding temporary phone support personnel to supplement your existing Help Desk team to handle unusually busy scenarios such as software migrations, major upgrades, or installing new applications.

    Progent's Help Desk team of experienced network consultants offers your workers in Portland or anywhere in the state of Oregon fast communication with a reliable technical support resource with years of experience providing telephone-based help and online repair service for IT systems that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of business success, and Progent's aim is to fix instead of just annotate network problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and MS Excel. To find out more information about Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as IPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Portland, or anywhere in the state of Oregon, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By anticipating looming issues before they cause network outages, remote monitoring can minimize inconvenient and expensive service crises. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or systems that incorporate a mix of operating systems.
How Your Portland Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based expertise with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Portland or anywhere in the state of Oregon, Progent's phone-based computer support engineers can deliver expert and affordable system help the instant your business needs it. More than a decade of providing online repair services has led to Microsoft Gold status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity tools to solve IT problems quickly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Portland office deals with a local freelance consultant or maintains an in-house organization that know how to handle common computer issues, Progent’s Microsoft certified consultants can still provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the time or the experience to address unexpected network crises or especially challenging integration problems.

Features of Progent's Online Computer Services for Portland
Progent's online support, remote troubleshooting, network security consulting, and network administration services offer offices in Portland or anywhere in the state of Oregon the greatest leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of IT expertise, refined support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Entire Line of Server Platforms
    Progent offers world-class support for Microsoft’s popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, MS Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be tempted to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every staff member to every client. The discipline of documenting and archiving service activity results in more effective support and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.















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