Immediate Online Help for Portland Computer Networks
Immediate Phone Technical Support for Portland NetworksFor businesses in Portland or anywhere in the state of Oregon, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the services of CISSP-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's online support engineers offer excellent leverage because they possess the practical experience and are equipped with the sophisticated technology necessary to resolve the majority of network problems quickly. This lowers immediate costs since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits even more in indirect expenses by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for online help is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you pay just for the support that you receive. Unlike typical online service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast fixes manage to end up as large tabs. Progent's skill at dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of customized tools and proven methodologies that allow the highest degree of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to access your network without compromising system security.

Progent's powerful customer support reporting application stores thorough documentation describing the support that Progent's customers have received. Progent's staff consultants have access to the specifics of services provided to every client by every consultant. This archive of problems and solutions is structured as a readily accessible support database that allows Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional extensive technical databases and permit fast response from manufacturers' internal product engineers with the result that Progent's online consulting experts can determine the best resolutions promptly.

Online technical support services provided by Progent to clients in Portland and anywhere in the state of Oregon include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight line of network management outsourcing services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who lack the resources to support an internal Help Desk Call Center but who require quick response from an effective Help Desk with proficient phone support plus the expertise to escalate complex tasks to high-level consultants.

    Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or improving your existing one, identifying or customizing Help Desk Call Center software products to meet the special requirements of your corporation, or providing temporary phone support staff to supplement your internal Help Desk Call Center resources during demanding situations such as software migrations, major updates, or rolling out brand new business software.

    Progent's Call Center team of experienced information technology consultants provides your workers in Portland or anywhere in the state of Oregon instant access to an efficient technical support group with extensive background delivering phone support and remote diagnostics for computer environments based on Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of company success, and Progent's policy is to solve instead of just record IT issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote and in-depth engineering expertise and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. To find out additional information about Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Portland, or anywhere in the state of Oregon, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your network support is proactive rather than reactive. By spotting emerging issues before they result in crashes, automated monitoring can head off disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or environments that incorporate a combination of platforms.
How Your Portland Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Portland or throughout the state of Oregon, Progent's phone-based computer support specialists can provide effective and affordable IT help the instant your company has to have it. Long experience delivering online repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair network problems quickly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Portland office works with a local independent consultant or employs a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft certified consultants can provide a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to handle sudden system emergencies or particularly tough integration problems.

Features of Progent's Online Computer Services for Portland
Progent's phone support, Internet-based troubleshooting, network security expertise, and network administration services give offices in Portland or anywhere in the state of Oregon the greatest leverage for your IT budget. Whether you need one-time phone help and remote network repair or full-time Help Desk Call Center support and network management, Progent's professionals can deliver your business enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of IT expertise, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, at the front lines of network support, executing a wide range of IT tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical capability, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for services provided during regular business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces few competitors. Businesses who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.















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