Portsmouth, VA Online Support from World-class Network Service Consultants
Progent's network help services can provide your Portsmouth, VA company cost-effective and reliable support from enterprise-class technical engineers. By providing IT support service when you require it, providing specialized knowledge for key technologies, offering unique support such as 24x7 server monitoring, and charging only for support you receive, Progent offers your Portsmouth, Virginia business an economical option for optimizing the productivity of small business information systems. If you maintain a local system, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses and local governments to create and support a reliable and safe IT network and to benefit from fast access to the experienced help usually restricted to businesses who can support a large in-house information technology group.

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the skills of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for major projects such as software programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can also offer access to accredited consultants to assist your business to plan and execute a sensible cloud strategy.

Core Areas of Expertise Serviced by Progent for Companies in Portsmouth, Virginia
Progent's national group of world-class support professionals offers assistance for all aspects of network technology used by businesses of any size. Practice areas supported by Progent in Portsmouth include:

Service Delivery Alternatives for Portsmouth, Virginia Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing computer support is built on the Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Support Model ensures fast support, comprehensive service documentation, dependable follow-up, and tight cost control for a range of network support delivery options that include remote repairs, in-person help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair network problems without the expense or delay of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve the majority of network problems rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn more information concerning Progent's online network support expertise.

  • On-site Support
    Progent provides onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online support experts to give small and midsize businesses the optimal solution: on-premises support professionals when you require them as well as the on-line help of Progent's worldwide team of IT consultants, security professionals, and business application developers. The wait time for in-person service calls is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more about how to register for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for all companies who need fast and dependable access to a professional Contact Center with effective telephone assistance, online repair tools, and enough technical depth for all needed escalation. Since small and midsize companies typically are constrained by limited IT budgets and can spare little management attention for handling network support, Progent's Help Desk Call Center Services can be the most cost-effective option to make sure that business information systems stay up and running. Read more about Progent's Help Desk services.

  • Consulting Services
    Progent offers small companies affordable access to enterprise-class consultants who can deliver help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, non-stop network design, virtualization solutions, plus integration, programming and support for small business programs including financials, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects including office relocations and major software migrations, extended initiatives like management reporting software development and support, database application programming and administration support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network administration, or emergency response such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical business applications like Exchange Server and Microsoft SQL in order to provide small companies with higher degrees of dependability, protection, and performance than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same facilities that host the gear of many of the world's largest IT organizations, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay current, protection and efficiency is constantly tracked, and systems are consistently archived and ready for complete and prompt recovery. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is also convenient for customers to transfer to another support firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit small businesses with mixed networks to save significantly on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can support the mixed- platform and non- standardized networks typical of smaller companies, and keeps ownership of the licenses in the client's hands so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

Why Progent Is the Smart Choice for Portsmouth, Virginia Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate IT support allow small and midsize businesses to sidestep the pitfalls associated with over dependence on small support organizations or individual engineers.

Teaming with Progent allows your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network services, smaller companies often rely heavily on individual consultants. Though individual support engineers have lower overhead than more substantial IT service organizations and can afford to bill apparently smaller fees, freelancers are frequently too busy to respond rapidly to critical situations. If a freelance engineer is busy with different client, ill, on travelling, or in class, the absence of backup personnel may force your business to wait for assistance in case of an emergency. As your company expands, system downtime or problems with line-of-business programs become more expensive. The money you believed you were conserving on an independent consultant can disappear fast because of lower output. In addition, when independent engineers confront new technologies, the unavailability of a big engineering group to fall back on for advice forces them to train on the job while your company winds up with the costs for their continuing education.

  • Gain Access to Certified Professionals in Advanced Network Solutions
    Many smaller support organizations or freelance engineers focused on small business network support are capable of delivering routine solutions but lack the background to deal efficiently with complicated IT environments that have mixed platforms, many sites, VoIP systems, mobile workers, integrated accounting and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive team of experts can be valuable to your small business because enterprise environments are by nature complicated, support issues require in-depth knowledge in many technical disciplines, and achieving a high degree of stability, availability, and protection requires enterprise-tested best practices.

  • Create a Solid Basis for Growth
    Small businesses typically start with a network cobbled together on a tight budget. Without a carefully designed basis, a series of band-aid repairs commonly get tossed onto of a marginal foundation. As a company evolves, stability and expandability problems can obstruct the productivity of the business. Such networks need proper assessment, smart strategic planning, and in-depth experience to upgrade to an IT environment that can act as the solid basis to handle current business needs and support downstream expansion.

  • Work with Solution Finders, Not Product Vendors
    Small businesses require direction and insight to work through an ever more complicated maze of technology options offered for enabling business growth and improving efficiency. They do not need an IT engineer or service organization that tries to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services only. This permits Progent to match technical support with the genuine interests of customers. Mixing IT support and product selling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being driven by the true requirements of a customer.

Get in Touch with Progent
If your Portsmouth, Virginia business wants to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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