Expert Remote Troubleshooting for Portsmouth, Virginia Small Business Computers from Certified Consultants
Small businesses have typically been overlooked by major IT support firms. Many small companies permit themselves to grow excessively dependent on individual consultants or small support firms who lack the bandwidth or broad skill sets to react promptly or efficiently to technical emergencies. Still other small companies resort to giant service providers that employ technicians trained to offer by-the-numbers fixes for ordinary problems but who do not have the experience and technical scope to handle the diversity of configurations and lack of standards typical of small business IT networks.

Progent's proven approach to delivering affordable and successful technical service to small companies has made Progent among the top Microsoft-certified IT service organizations in the industry. Progent has delivered remote help to businesses in every state in the U.S. (refer to Progent's client testimonials).

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the skills of your internal network service personnel. This can cut costs and help meet schedules for big projects like application programming, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide the services of certified consultants to help your business to plan and implement a sensible cloud strategy.

Main Technologies Supported by Progent for Businesses in Portsmouth, Virginia
Progent offers the services of certified consultants for all aspects of information technology deployed in small and midsize organizations. Products and technologies supported by Progent's consultants include:

Service Delivery Options for Portsmouth, Virginia Companies
Progent offers a variety of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for providing IT support services is built on the Help Desk structure common to larger IT support groups. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive service documentation, dependable follow-up, and tight expense monitoring for a range of network support delivery options that include remote repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and fix network issues without the expense or delay of travel for onsite support calls. The background of Progent's network consultants allows them to handle the majority of network issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to accommodate emergency situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out more information about Progent's remote network support services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's online service engineers to give small and midsize companies the best of both worlds: onsite support professionals when you require them as well as the on-line help of Progent's seasoned team of network engineers, security specialists, and business application developers. The response time for on-site support visits is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning how and why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who require fast and dependable support from an online Help Desk Call Center with effective telephone support, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses usually have limited information technology budgets and can spare little management attention for dealing with network support, Progent's Contact Center Services can be the most efficient way to ensure that small business information networks are always productive. Learn more concerning Progent's Help Desk services.

  • Consulting Services
    Progent offers small businesses affordable access to world-class consultants who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security engineering, high availability network consulting, virtualization strategies, plus configuration, customization and support for small business programs including financials, ERP, management reporting, sales automation, and productivity suites. Progent can help with one-time projects including office moves and massive system migrations, extended initiatives like management information software programming and support, database application programming and DBA services, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical applications such as Exchange Server and Microsoft SQL in order to provide small businesses with greater degrees of reliability, protection, and recoverability than is possible using the type of internal data center that is realistically affordable for the majority of small companies. Because Progent uses the same data centers that support the equipment of some of the world's largest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions stay updated, security and performance is continually monitored, and systems and data files are consistently backed up and available for complete and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's production servers in a setting that not only delivers the top degree of dependability and expandability but that is in addition simple for customers to transfer to another service firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow small businesses with mixed networks to save dramatically on the costs of hardware, system maintenance, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can support the multi- platform and loosely standardized environments common with small companies, and retains ownership of the software in the customer's hands so that moving to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover quickly after a ransomware attack. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of system security and can help with advanced security programs such as SIEM solutions to help companies meet industry guidelines and statutory mandates for IT information protection and incident reporting.

The breadth and size of Progent's consulting team offer a unique set of benefits to clients trying to increase the productivity of their IT system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, in the trenches of network service, performing a wide range of technical projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This ensures that you get not only expert technical skills, but also a support engineer with proven methods for resolving real-world IT problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for remote support and on-premises visits by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for support services provided during normal business hours. Many support organizations demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates major bills for fast fixes. An additional advantage of granular billing is that your company will not be inclined to permit incipient problems to stay unaddressed until they become major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each staff member to every client. The practice of documenting and organizing service records allows more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small businesses who work with independent consultants or who maintain in-house IT staffs gain when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Portsmouth, Virginia business wants to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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