Affordable Network Help from Microsoft and Cisco Certified Experts for Businesses in Portsmouth, VA
By delivering world-class know-how when you require it, making available specialized expertise for critical business applications, offering high-value services like virtual data center hosting, invoicing solely for services you receive, and charging no setup or retainer fees for standard services, Progent helps you to increase the competitive value of your information network and minimize service costs. Progent recognizes that network security, reliability, and efficiency are as important to small businesses as to major enterprises but that small companies don't have the leverage to spend aggressively in information technology and internal support groups. Progent's fundamental value proposition is that no IT support firm can equal Progent's capability to deliver the IT support expertise your company needs when you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house IT support personnel. Co-sourcing can cut costs and help meet schedules for big projects like software development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified experts to help your business to plan and execute your cloud computing strategy.

Key Technologies Serviced by Progent for Businesses in Portsmouth, Virginia
Progent offers the services of accredited experts for all aspects of network technology deployed in small and midsize companies. Technologies serviced by Progent include:

Support Delivery Options Available for Portsmouth, Virginia Businesses
Progent has a variety of alternatives for providing small companies with cost-effective computer services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support services is built on the Call Center structure common to larger IT organizations. Progent's Help Desk Service Model promotes rapid response, thorough activity documentation, dependable follow-through, and strict expense control across an array of network service delivery alternatives that include remote troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help customers to analyze and fix network problems without the cost or time loss of travel for onsite service visits. The background of Progent's IT consultants allows them to handle most IT problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible signup process for new clients to address urgent network problems and Progent charges per minute with zero startup charges or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn additional information about Progent's remote network support expertise.

  • Onsite Support
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote service experts to give small businesses the best of both worlds: onsite service professionals when you require them as well as the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for in-person support calls is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more concerning why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for small and midsize businesses who need prompt and reliable support from a professional Help Desk with efficient telephone assistance, online troubleshooting capability, and enough technical strength for full problem escalation. Because smaller companies usually are constrained by limited IT budgets and can provide little executive bandwidth for dealing with network support, Progent's Helpdesk Services can be the most cost-effective way to make sure that business computer systems are always up and running. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class consultants who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system design, virtual server strategies, plus configuration, customization and support for small business software such as accounting, operations, business analytics, sales automation, and productivity suites. Progent can help with short-term projects including office moves and massive software migrations, longer term projects such as management reporting software development and customization, database application development and administration support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange and MS SQL in order to provide small and midsize companies with higher degrees of dependability, protection, and performance than is feasible using the type of internal data center that is achievable for most small businesses. Because Progent utilizes the same data centers that support the gear of some of the planet's biggest information technology companies, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and service packs stay current, security and efficiency is constantly monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and expandability but that is in addition easy for customers to transfer to another service provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can handle the multi- platform and loosely standardized environments typical of small companies, and keeps ownership of the licenses in the client's possession so that moving to a new virtual system is quick, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert online consulting services to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly after a ransomware incident. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of network technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government mandates for IT information protection and reporting.

The scope and size of Progent's consulting team bring a unique set of advantages to companies wishing to increase the productivity of their IT system within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, at the front lines of network support, executing a wide range of technical projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not only expert technical skills, but also a support engineer with field-tested methods for fixing actual network problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no sign-up fee and requires no retainer for support services provided during regular business hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity does away with major invoices for fast repairs. Another benefit of granular invoicing is that your company won't be inclined to allow less critical problems to stay unaddressed until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports given by every staff member to each customer. The discipline of documenting and organizing service activity allows more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain in-house IT staffs gain when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Portsmouth, Virginia company needs to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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