Fast, Affordable Remote Computer Technical Support for Portsmouth, Virginia Small Companies
For over twenty years, Progent has focused on providing enterprise-quality computer support to customers with small-company IT budgets. Progent has built a powerful service system that includes a low-overhead, seamless virtual office network, sophisticated online troubleshooting tools, a large pool of engineers certified in a wide array of technical practice areas, a Call Center operational structure that promotes efficiency and guarantees follow-through, a global team of on-line troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate culture focused on fixing network problems in the shortest time and at the least cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing services to reinforce the technical skills of your in-house network service staff. This can cut costs and help meet schedules for big IT initiatives like application programming, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to certified consultants to help your business to plan and implement your cloud strategy.

Key Technologies Supported by Progent's Consultants for Businesses in Portsmouth, Virginia
Progent's nationwide group of world-class consultants provides help for all facets of network technology found in organizations of any size. Areas supported by Progent in Portsmouth include:

Service Delivery Options for Portsmouth, Virginia Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering network support services is based on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Mechanism promotes rapid response, comprehensive service documentation, consistent follow-through, and tight expense monitoring for a range of network support delivery options that include online repairs, on-premises support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and repair hardware and software problems without the cost or delay of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle the majority of IT problems quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional details about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize businesses the best of both worlds: in-person service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The response time for in-person support calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about how and why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who require fast and dependable support from an online Contact Center with efficient telephone assistance, remote repair tools, and sufficient technical strength for full problem escalation. Since smaller businesses usually are constrained by limited information technology funds and can spare scant management bandwidth for handling IT support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that business information systems stay productive. Learn more details concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable access to world-class consultants who can provide assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, non-stop network engineering, virtualization strategies, plus configuration, programming and support for small business programs including accounting, operations, business analytics, CRM, and office productivity software. Progent can help with one-shot projects including office relocations and massive software migrations, longer term projects like business reporting software programming and customization, relational database application development and DBA support, and web development, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL to provide small companies with greater levels of dependability, protection, and performance than is possible using the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the gear of some of the world's biggest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs stay updated, security and performance is constantly monitored, and systems and data files are consistently archived and available for full and rapid restoration. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is in addition easy for customers to migrate to another support firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system support, and IT administration while achieving world-class dependability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can handle the multi- platform and non- standardized networks common with small companies, and keeps ownership of the software in the customer's possession so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote support to help organizations of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of system security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory requirements for network data security and reporting.

The breadth and depth of Progent's consulting staff offer a unique array of benefits to customers trying to increase the business value of their IT system within a realistic budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the front lines of IT service, performing a broad variety of technical tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for resolving real-world IT problems rapidly. Read more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you pay just for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids big bills for fast repairs. An additional advantage of granular invoicing is that clients are less tempted to allow less critical issues to stay unaddressed until they grow into major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by every consultant to each client. The discipline of documenting and organizing service records results in more effective support and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Small businesses who utilize freelance service providers or who employ in-house support staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and efficient. Find out more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Portsmouth, Virginia business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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