Portsmouth, VA Online Support from World-class Network Troubleshooting Experts
Progent's computer support services can provide your Portsmouth, VA company budget-friendly and consistent access to Microsoft and Cisco certified computer experts. By providing network consulting service when you need it, providing advanced expertise for line-of-business technologies, delivering value-added services such as automated network monitoring, and invoicing only for support you receive, Progent gives your Portsmouth, Virginia business an economical alternative for optimizing the business value of small office information systems. Whether you run a local datacenter, connect to cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses to build and manage a robust and safe information system and to have quick access to the experienced help ordinarily available only to enterprises who can set up a sizeable in-house information technology staff.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network support personnel. This can save money and minimize technical risks for big IT initiatives like software design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations.

Progent can also provide the services of accredited consultants to help your company to plan and implement a sensible cloud computing strategy.

Popular Products and Technologies Supported by Progent for Business Networks in Portsmouth, Virginia
Progent's nationwide group of certified consultants offers assistance for virtually all aspects of information technology used by companies of any size. Areas supported by Progent in Portsmouth include:

Service Delivery Options Available for Portsmouth, Virginia Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing network support services is based on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Service Model promotes rapid response, comprehensive service documentation, dependable follow-up, and tight cost control for a range of IT service delivery options that include remote troubleshooting, onsite help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help clients to analyze and fix hardware and software problems without the cost or time loss of in-person service visits. The experience of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new customers to address emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote service experts to give small and midsize businesses the optimal solution: in-person service professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The response time for in-person support visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how and why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Contact Center Services are designed for all businesses and local governments who require fast and dependable access to a professional Help Desk Call Center with effective phone assistance, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Because smaller companies typically have tight information technology funds and can provide scant management bandwidth for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that small business information networks stay up and running. Read more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small companies affordable access to world-class consultants who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, non-stop network engineering, virtual server strategies, plus integration, customization and training for business programs such as accounting, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site relocations and major system migrations, extended projects like business reporting application development and support, relational database application programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for key applications such as Exchange and MS SQL to provide small and midsize businesses with higher degrees of reliability, protection, and recoverability than is possible using the class of internal data center that is realistically affordable for most small organizations. Since Progent uses the same facilities that host the gear of many of the planet's biggest IT organizations, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs remain current, protection and efficiency is continually monitored, and systems are regularly archived and available for complete and rapid restoration. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in an environment that not only provides the top degree of availability and expandability but that is in addition easy for clients to migrate to a different support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow small businesses with multi-vendor environments to save significantly on the expense of hardware, system maintenance, and network management while achieving enterprise-class availability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can support the multi- OS and loosely standardized networks typical of small businesses, and keeps ownership of the software in the customer's hands so that migrating to a different virtual system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online support to help companies of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Portsmouth, Virginia Small Businesses
Progent's size, depth of information technology expertise, and experience with enterprise IT consulting allow small businesses to avoid the problems associated with excessive reliance on small service firms or freelance consultants.

Working with Progent's Experts allows your business to:

  • Prevent Over Reliance on Individual Consultants
    For network support, small businesses often depend heavily on individual consultants. Though individual service providers have lower expenses than larger support organizations and can typically charge nominally smaller fees, individuals are sometimes too overworked to react rapidly to urgent problems. If an independent consultant is occupied with another customer, ill, on travelling, or in training, the lack of backup staff may require your company to go without help in case of an emergency. The more your small business grows, system downtime or problems with line-of-business applications become more costly. The dollars you believed you were conserving on a freelancer can disappear fast due to lost output. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a big engineering team to rely on for help requires them to train in place while your business winds up with the costs for their continuing training.

  • Have Access to Expertise in Sophisticated IT Issues
    Many smaller support firms or freelance consultants focused on small company network consulting are capable of delivering connect-the-dots solutions but don't have the seasoning to work cost-effectively with complex network infrastructures that have a variety of platforms, many locations, VoIP systems, remote clients, interconnected accounting and analytical software, eCommerce, and custom business software. Progent's experience with global companies and Progent's large group of experts can be valuable to your company because big-company environments are by nature complicated, integration issues demand in-depth understanding of in many technical areas, and achieving an acceptable level of robustness, reliability, and protection calls for enterprise-tested leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Without a strong basis, a series of band-aid repairs commonly get piled on top of a weak structure. As a company evolves, stability and expandability issues can undermine the success of the business. Such environments require proper assessment, smart strategic planning, and broad-based experience to migrate to an IT infrastructure that can provide the reliable foundation to meet critical business requirements and ease downstream growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small businesses require guidance and education to navigate through an ever more complicated maze of IT options available for enabling business growth and improving efficiency. Businesses do not need an IT engineer or support firm that tries to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers consulting and services only. This permits Progent to align technical support with the genuine needs of customers. Combining network support and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being based on the actual requirements of a customer.

Contact Progent
In case your Portsmouth, Virginia business wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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