Expert Remote Help for Portsmouth, Virginia Small Business Computers from Certified Consultants
Small businesses have traditionally been underserved by large IT support organizations. Some small businesses allow themselves to grow excessively reliant on individual engineers or small support organizations who lack the bandwidth or broad knowledge to react promptly or efficiently to technical crises. Other small companies resort to giant support providers that employ personnel able to offer by-the-numbers solutions to ordinary problems but who do not have the experience and technical scope to handle the variety of configurations and absence of standardization that characterizes small business IT networks.

Progent's proven approach to delivering low-cost and successful technical service to small companies has made Progent one of the most respected Microsoft Gold IT service firms in the United States. Progent has provided online support to small businesses in every state in the United States and offers in-person help in most zip codes.

For mid-size and large businesses, Progent offers co-sourcing support to add to the skills of your internal IT service team. Co-sourcing can save money and minimize technical risks for big IT initiatives like application development, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited experts to assist your company to plan and execute a sensible cloud computing strategy.

Key Products and Technologies Serviced by Progent for Business Networks in Portsmouth, Virginia
Progent provides the support of accredited experts for all facets of business network technology deployed in small companies and local governments. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Portsmouth, Virginia Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for delivering network support is built on the Call Center structure common to larger IT organizations. Progent's Help Desk Support Mechanism promotes rapid response, thorough service documentation, dependable follow-through, and tight cost control across an array of IT service delivery alternatives that include remote repairs, in-person help, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and repair network problems without the expense or time loss of in-person support visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate urgent situations and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out additional information concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to deliver small businesses the optimal solution: on-premises service professionals when you need them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for on-site service calls is typically under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more concerning how to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for all companies who need fast and reliable access to a professional Contact Center with effective telephone assistance, remote troubleshooting capability, and enough technical strength for full escalation. Because small and midsize businesses usually have tight IT budgets and can spare scant executive attention for handling IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that business information systems stay up and running. Read more details concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly access to enterprise-class consultants who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network security consulting, high availability network engineering, server virtualization strategies, plus configuration, programming and training for small business applications such as accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with one-time projects such as site relocations and major software upgrades, extended projects like management reporting software programming and support, relational database application programming and administration services, and web development, on-going services including network monitoring and network management, or urgent response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange and SQL Server to provide small companies with greater degrees of dependability, protection, and recoverability than is possible with the class of in-house data center that is practical for the majority of small and midsize businesses. Because Progent uses the same facilities that host the equipment of many of the planet's biggest IT companies, Progent can save you the expense of building and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also see to it that patches and service packs stay updated, protection and performance is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize company's servers in a setting that not only delivers the top level of availability and extensibility but that is in addition simple for clients to migrate to a different service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit small businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can handle the multi- platform and non- standardized networks common with small companies, and keeps ownership of the licenses in the client's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote consulting to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine physical resources as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of network products such as firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on system security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government mandates for network data security and reporting.

The scope and size of Progent's engineering staff offer a powerful array of advantages to clients trying to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, in the trenches of network service, executing a wide range of IT tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with proven approaches for repairing real-world network problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for online support and on-site visits per minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for support services provided during normal working hours. Many service firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity does away with king-size bills for fast solutions. Another advantage of granular pricing is that customers won't be tempted to allow minor problems to stay unaddressed until they grow into major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation given by every staff member to every client. The discipline of documenting and organizing service records results in more efficient support and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small businesses who utilize freelance service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and efficient. Read more about Progent's knowledge transfer services.

Contact Progent
If your Portsmouth, Virginia business wants to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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