Portsmouth, VA Online Support from World-class Network Service Experts
Progent's network help services can deliver your Portsmouth, VA business low cost and consistent support from world-class computer engineers. By providing network consulting help when you need it, offering specialized knowledge for mission-critical technologies, offering unique support such as 24x7 server monitoring, and invoicing only for services you receive, Progent gives your Portsmouth, Virginia company an economical solution for maximizing the profitability of small office networks. If you run an on-premises datacenter, rely on cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations and local governments to build and maintain a robust and secure information network and to benefit from fast access to the skilled consulting ordinarily available only to enterprises who are able to set up a sizeable internal IT staff.

For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the technical skills of your in-house IT service team. Co-sourcing can save money and minimize technical risks for big projects such as application design and development, business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can also provide access to accredited consultants to assist your company to design and implement your cloud strategy.

Main Technical Areas Supported by Progent for Business Networks in Portsmouth, Virginia
Progent provides the support of qualified consultants for all aspects of business network technology deployed in small and midsize companies. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Portsmouth, Virginia Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's model for delivering IT support services is based on the Help Desk operational structure familiar to big IT organizations. Progent's Helpdesk Support Model promotes fast response, comprehensive service records, reliable follow-up, and strict cost monitoring across a range of network support delivery alternatives that include remote repairs, onsite help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can help customers to analyze and repair hardware and software issues without the cost or delay of on-premises support calls. The background of Progent's network consultants makes it possible to resolve most network problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based signup procedure for first-time clients to address urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out more details concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to give small companies the ideal combination: on-premises service technicians when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for on-site service visits is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more details about how and why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for all companies who need prompt and dependable access to a professional Help Desk Call Center with effective phone support, online repair tools, and sufficient technical depth for full escalation. Since small and midsize businesses typically are constrained by limited IT funds and can provide little executive bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that small business information systems are always up and running. Read more about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop it system engineering, virtual server solutions, plus integration, customization and training for business applications such as financials, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office moves and major software migrations, longer term projects like management reporting software development and customization, database application development and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency services such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange and SQL Server in order to provide small businesses with greater degrees of dependability, security, and recoverability than is possible with the type of on-site data center that is practical for the majority of small companies. Because Progent uses the same data centers that support the gear of many of the planet's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions stay current, security and efficiency is continually tracked, and systems and data files are consistently archived and available for full and prompt recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small company's servers in an environment that not only provides the top level of dependability and scalability but that is in addition simple for customers to migrate to a different service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that allow businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system support, and network administration while getting enterprise-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can support the multi- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the software in the customer's hands so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of system security and can assist with advanced security programs like SIEM solutions to help enterprises comply with business standards and government regulations for IT information protection and reporting.

The breadth and size of Progent's consulting staff offer a powerful array of advantages to clients trying to maximize the productivity of their information network within a reasonable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the forefront of IT service, executing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This means that you get not just expert technical capability, but also a support engineer with proven methods for resolving actual IT problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you pay just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no registration fee and requires no retainer for services provided during normal working hours. Many support firms demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big bills for fast solutions. An additional benefit of granular billing is that clients are not tempted to allow minor issues to stay unaddressed until they become major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by each consultant to each customer. The discipline of detailing and archiving service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Small businesses who utilize freelance consultants or who employ internal IT staffs gain when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient. Read more about Progent's knowledge transfer services.

Contact Progent
In case your Portsmouth, Virginia company needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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