Quick, Low-cost Online Computer Help for Portsmouth, Virginia Small Companies
For over two decades, Progent has specialized in providing enterprise-quality IT support services to clients with small-company IT budgets. Progent has developed a powerful service system that includes a low-overhead, tightly connected virtual office network, custom online repair tools, a substantial pool of consultants certified in a wide array of IT practice areas, a Call Center service structure that maximizes responsiveness and guarantees follow-through, a global group of remote troubleshooting professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture focused on resolving network issues in the least time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house network service team. This can reduce expenses and help meet schedules for major projects like application programming, disaster recovery preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited consultants to assist your company to design and execute your cloud computing strategy.

Core Areas of Expertise Supported by Progent for Companies in Portsmouth, Virginia
Progent's nationwide team of industry certified consultants provides assistance for virtually all aspects of information systems used by companies of any size. Technologies supported by Progent in Portsmouth include:

Service Delivery Options for Portsmouth, Virginia Businesses
Progent has a selection of options for providing small businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's model for providing IT support is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, comprehensive service records, dependable follow-through, and tight expense control for an array of IT support delivery modes that include online repairs, on-premises support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of in-person service calls. The background of Progent's network consultants allows them to handle the majority of IT issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to address urgent network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to deliver small businesses the best of both worlds: hands-on service professionals when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The wait time for in-person support visits is usually less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more concerning how and why to register for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who require prompt and dependable support from a professional Helpdesk with efficient telephone support, online troubleshooting capability, and sufficient technical strength for full problem escalation. Because small and midsize companies typically are constrained by limited information technology funds and can provide scant executive bandwidth for handling IT support tasks, Progent's Helpdesk Services can be the most efficient way to make sure that small business information networks are always productive. Learn more concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security engineering, high availability it system engineering, virtual server strategies, plus integration, customization and support for business programs including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects such as office moves and massive system migrations, extended projects such as business analytics software development and support, relational database application programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Exchange and Microsoft SQL in order to provide small and midsize companies with greater levels of dependability, security, and recoverability than is possible with the class of internal data center that is practical for the majority of small businesses. Because Progent utilizes the same facilities that support the gear of some of the world's biggest information technology organizations, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions stay updated, protection and performance is constantly monitored, and systems are regularly backed up and available for complete and prompt recovery. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top level of availability and extensibility but that is in addition convenient for clients to transfer to another support provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit small businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can handle the mixed- platform and loosely standardized environments common with smaller companies, and keeps ownership of the software in the customer's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote consulting support to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to provide web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight Systems Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight Systems Watch server and desktop management consulting.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory mandates for network information protection and incident reporting.

The breadth and size of Progent's consulting staff bring a powerful array of advantages to organizations trying to maximize the business value of their IT system within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional background, in the trenches of IT service, executing a broad variety of technical tasks for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not only expert technical help, but also a consultant with field-tested approaches for repairing real-world IT problems rapidly. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no registration fee and asks no monthly commitment for support services provided during normal business hours. Many service firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with big invoices for fast repairs. An additional advantage of by-the-minute pricing is that you are less inclined to allow incipient issues to fester until they grow into major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by every consultant to each customer. The practice of documenting and organizing service records results in more effective service and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize freelance service providers or who employ internal IT staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
If your Portsmouth, Virginia company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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