Low-cost Network Support from Microsoft Certified Consultants for Companies in Portsmouth, VA
By offering professional support whenever you need it, providing specialized expertise for key business applications, offering high-value services like virtual data center hosting, billing solely for help delivered, and charging no setup or retainer fees for standard services, Progent enables your company to maximize the competitive value of your information network and cut service costs. Progent appreciates that network security, reliability, and performance are as important to small companies as to major enterprises but that smaller companies don't have the economy of scale to invest aggressively in computer networks and in-house service groups. Progent's basic competitive advantage is that no IT support organization can equal Progent's capability to provide the IT support expertise your business needs whenever you require it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing services to supplement the skills of your internal IT service staff. This can cut costs and minimize technical risks for big IT initiatives such as software design and development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can also provide access to accredited experts to help your company to design and execute your cloud strategy.

Primary Technical Areas Supported by Progent for Business Networks in Portsmouth, Virginia
Progent provides the support of qualified consultants for all facets of information technology deployed in small organizations. Technologies supported by Progent include:

Support Delivery Alternatives for Portsmouth, Virginia Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing IT support services is built on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive service records, dependable follow-up, and strict expense control for a range of IT service delivery alternatives that include online troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can help clients to troubleshoot and repair network problems without the expense or time loss of travel for onsite support visits. The background of Progent's network engineers makes it possible to resolve most network problems rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration process for first-time clients to address emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more details about Progent's online computer support services.

  • On-site Service
    Progent offers onsite technical support for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote service experts to deliver small companies the ideal combination: on-premises support technicians when you require them plus the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The wait time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details about why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Services are designed for all companies who need prompt and dependable access to an online Helpdesk with effective telephone support, online repair capability, and enough technical depth for full escalation. Because small and midsize businesses usually have tight information technology funds and can spare little executive attention for dealing with IT support tasks, Progent's Contact Center Services could be the most efficient way to ensure that small business computer networks are always up and running. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network security consulting, high availability network consulting, virtualization solutions, plus integration, customization and support for small business applications such as accounting, operations, management reporting, sales automation, and office productivity software. Progent can help with one-shot projects including office relocations and major system migrations, longer term projects such as business analytics software programming and customization, relational database application programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network management, or emergency services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and MS SQL to provide small businesses with greater degrees of availability, security, and recoverability than is feasible with the class of on-site data center that is practical for the majority of small businesses. Because Progent uses the same facilities that host the gear of some of the planet's biggest IT companies, Progent can eliminate the cost of building and managing the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain current, security and performance is constantly tracked, and systems are consistently backed up and available for full and prompt recovery. Learn more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize company's production servers in an environment that not only provides the highest level of availability and extensibility but that is also convenient for customers to transfer to a different service firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit companies with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can handle the mixed- OS and non- standardized environments common with smaller companies, and keeps control of the software in the client's hands so that moving to a new virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote support services to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize local resources along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete threat progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Portsmouth, Virginia Small Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise network consulting allow small companies to avoid the pitfalls related to over dependence on thinly staffed service organizations or freelance consultants.

Working with Progent's Experts allows your company to:

  • Avoid Over Reliance on Freelance Consultants
    For network support, smaller companies often depend excessively on freelance engineers. Though freelance service engineers have lower overhead than larger support firms and can afford to charge nominally smaller rates, individuals are often too busy to respond rapidly to critical problems. If a freelance engineer is occupied with another client, sick, on vacation, or in training, the lack of replacement personnel may require your company to wait for assistance in case of an emergency. The more your company expands, network downtime or problems with critical applications become more costly. The dollars you thought you were saving on an independent consultant can be eaten up fast because of lost output. Also, when freelance engineers confront unfamiliar problems, the unavailability of a large consulting group to count on for assistance forces them to train on the job while your business winds up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Complex IT Solutions
    The majority of small service firms or freelance consultants who concentrate on small business IT consulting are capable of providing connect-the-dots solutions but lack the experience to deal efficiently with complicated IT configurations that have a variety of operating systems, numerous offices, Voice over IP implementations, mobile clients, integrated accounting and analytical applications, eCommerce, and specialized line-of-business software. Progent's experience with global enterprises and Progent's extensive team of experts can benefit your company because enterprise networks are by nature complicated, integration issues require in-depth understanding of in numerous technical areas, and achieving an acceptable level of robustness, availability, and protection requires industry-proven best practices.

  • Build a Firm Basis for Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Without a proper architecture, a sequence of improvised repairs commonly get thrown onto of a tenuous structure. As a business grows, stability and expandability problems can obstruct the productivity of the organization. Such environments require proper assessment, smart strategic analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the solid basis to handle current business needs and ease future expansion.

  • Partner with Solution Providers, Not Resellers
    Small businesses require direction and education to navigate through an increasingly complicated maze of IT alternatives available for accelerating business growth and improving productivity. They do not need an IT engineer or service firm that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services exclusively. This permits Progent to align technical services with the real needs of clients. Combining IT consulting and product reselling can lead to a situation where the recommended solution is based on a preselected vendor rather than being driven by the true needs of a customer.

Get in Touch with Progent
If your Portsmouth, Virginia company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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