Expert Remote Support for Providence, Rhode Island Small Business Computers from Certified Consultants
Small companies have typically been ignored by large IT service organizations. Many small companies permit themselves to become excessively reliant on freelance engineers or small support organizations who don't have the bandwidth or broad knowledge to respond quickly or effectively to technical emergencies. Still other small companies resort to giant service firms staffed with technicians able to offer standardized fixes for ordinary issues but who do not have the background and versatility to deal with the diversity of configurations and absence of standardization that characterizes small business IT networks.

Progent's proven methodology for providing low-cost and successful network support to small companies has made Progent one of the premiere Microsoft Gold IT consulting organizations in the industry. Progent has provided online support to small businesses in every state in the country and can dispatch onsite support in most zip codes.

For larger businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal network service personnel. Co-sourcing can save money and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to help your company to design and implement a sensible cloud strategy.

Key Practice Areas Serviced by Progent for Businesses in Providence, Rhode Island
Progent's nationwide team of certified support professionals offers support for virtually all aspects of network technology used by businesses of all sizes. Technologies supported by Progent in Providence include:

Service Delivery Options for Providence, Rhode Island Businesses
Progent has a selection of options for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering IT support services is based on the Call Center operational structure common to larger IT groups. Progent's Contact Center Service Mechanism ensures fast support, comprehensive service records, dependable follow-through, and strict expense monitoring across a range of IT support delivery options that include remote repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and fix hardware and software problems without the cost or delay of on-premises support visits. The background of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to address urgent situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more details concerning Progent's online network support services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to give small companies the best of both worlds: in-person service professionals when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The response time for on-site service visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details about how to register for Progent's onsite computer support.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize companies who require prompt and reliable support from a professional Helpdesk with efficient phone support, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Because small and midsize businesses typically have limited information technology budgets and can provide little executive bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that small business computer systems are always up and running. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network security consulting, fault tolerant it system engineering, virtualization solutions, plus integration, programming and training for small business software such as financials, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site relocations and massive system migrations, extended initiatives like management analytics application programming and support, relational database application development and DBA support, and web design, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency response such as data restoration and malware removal.

  • Application Hosting
    Progent can host key applications like Exchange and Microsoft SQL Server to provide small businesses with higher levels of availability, security, and performance than is feasible using the type of on-site data center that is achievable for most small and midsize companies. Since Progent utilizes the same facilities that host the equipment of many of the planet's biggest IT organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is in addition simple for clients to migrate to a different support firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the mixed- platform and non- standardized environments typical of small companies, and keeps ownership of the licenses in the client's hands so that moving to a different virtual host is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers expert online consulting to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

Why Progent Is the Smart Choice for Providence, Rhode Island Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise network support allow small businesses to sidestep the problems associated with excessive reliance on thinly staffed service firms or independent consultants.

Working with Progent's Experts allows your business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network support, smaller businesses often rely excessively on independent consultants. Although individual service engineers carry lower expenses than more substantial support firms and can typically charge nominally lower fees, individuals are sometimes spread too thin to react quickly to urgent network problems. If an independent consultant is occupied with different customer, ill, on travelling, or in class, the absence of replacement personnel may require your business to go without help in case of a crisis. The more your small business expands, network unavailability or difficulties with critical programs get more costly. The money you thought you were saving on a freelancer can evaporate quickly because of lost productivity. Also, when independent engineers encounter unfamiliar technologies, the unavailability of a large engineering team to depend on for advice requires them to train in place while your organization winds up with the costs for their continuing education.

  • Have Access to Certified Professionals in Complex Information Technology Solutions
    Many smaller support organizations or freelance engineers specializing in small business IT consulting are capable of delivering routine solutions but lack the seasoning to deal cost-effectively with complicated IT environments with a variety of operating systems, multiple offices, Voice over IP systems, mobile clients, integrated accounting and operational applications, eCommerce, and custom line-of-business applications. Progent's background with global enterprises and Progent's large staff of specialists can benefit your small business because big-company environments are inherently complicated, integration issues demand in-depth knowledge in numerous technical disciplines, and achieving a high degree of robustness, reliability, and protection requires enterprise-tested processes.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with a network implemented on a tight budget. Without a carefully designed basis, a sequence of improvised fixes commonly get piled on top of a tenuous structure. As a business evolves, stability and scalability problems can hinder the productivity of the business. These networks need proper evaluation, intelligent business planning, and in-depth expertise to migrate to an IT environment that can provide the solid basis to meet critical business requirements and support downstream expansion.

  • Partner with Solution Consultants, Not Resellers
    Smaller businesses require direction and education to work through an ever more complex array of IT options available for enabling growth and enhancing efficiency. They do not need an IT engineer or service firm that attempts to sell them products. Progent avoids conflicted motives by not selling any products. Progent provides services and expertise only. This permits Progent to match consulting support with the genuine interests of clients. Mixing network consulting and product selling can result in a situation where the recommended solution is based on a preselected vendor rather than being driven by the true requirements of a client.

Contact Progent
If your Providence, Rhode Island business needs to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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