Providence, RI Online Support from World-class Computer Network Service Professionals
Progent's computer help services can deliver your Providence, RI company cost-effective and consistent support from Microsoft and Cisco certified consulting experts. By providing network consulting help when you require it, offering advanced knowledge for mission-critical technologies, delivering value-added services such as 24x7 server monitoring, and charging only for support you receive, Progent offers your Providence, Rhode Island business an affordable option for maximizing the productivity of small-scale business information systems. If you maintain a local datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to build and support a robust and safe information system and to have fast access to the experienced support typically available only to corporations who can afford a large internal IT group.

For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house IT support group. This can reduce expenses and help meet schedules for major projects such as software development, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations.

Progent can also provide the services of accredited consultants to assist your business to design and execute your cloud computing strategy.

Core IT Areas Supported by Progent for Providence, Rhode Island Business Networks
As a Microsoft Gold Certified Partner consulting company with a world-class team of Cisco certified CCIE networking consultants and Apple accredited consultants, Progent offers urgent assistance and low-cost online consulting to Providence, RI small businesses for a broad range of computer technologies including:

Service Delivery Options for Providence, Rhode Island Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing network support services is based on the Call Center structure common to larger IT organizations. Progent's Helpdesk Support Mechanism ensures fast support, comprehensive service documentation, consistent follow-up, and strict cost monitoring for an array of IT service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite service calls. The experience of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for new clients to accommodate urgent network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out additional details about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's online service experts to deliver small companies the optimal solution: onsite service professionals when you need them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business software programmers. The response time for in-person service visits is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more concerning how to register for Progent's in-person network support services.

  • Phone Support
    Progent's Helpdesk Services are designed for all businesses who require prompt and dependable access to an online Helpdesk with efficient phone support, remote repair capability, and sufficient technical depth for full escalation. Because smaller businesses usually have tight information technology funds and can provide scant management bandwidth for handling network support, Progent's Contact Center Outsourcing Services could be the most efficient way to ensure that business computer networks are always productive. Learn more details about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network protection engineering, fault tolerant network engineering, virtualization solutions, plus configuration, customization and support for business software such as financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and major system upgrades, longer term projects such as business reporting software development and customization, database software development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with higher degrees of availability, security, and recoverability than is possible using the class of on-site data center that is practical for the majority of small and midsize organizations. Because Progent uses the same facilities that support the gear of some of the world's largest IT organizations, Progent can save you the expense of building and maintaining the systems needed for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs remain current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and available for full and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition simple for clients to transfer to another support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system support, and IT management while achieving world-class availability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can support the multi- OS and non- standardized environments common with smaller companies, and retains control of the software in the client's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote support to help companies of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine local resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide perspective on network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government mandates for IT data security and incident reporting.

The scope and size of Progent's engineering staff bring a unique set of benefits to organizations wishing to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world professional background, at the front lines of network service, performing a wide range of IT projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This means that you get not just world-class technical help, but also a support engineer with proven approaches for solving real-world IT problems quickly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you pay just for received support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big bills for fast fixes. An additional benefit of by-the-minute invoicing is that you are not inclined to allow incipient issues to fester until they grow into major ones. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports given by each consultant to every customer. The practice of detailing and archiving support records results in more effective service and eliminates a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Small businesses who utilize independent service providers or who employ internal support personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and productive. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Providence, Rhode Island company needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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