Expert Remote Support for Providence, Rhode Island Small Business Computers from Certified Consultants
Small companies have typically been ignored by large IT service organizations. Many small companies permit themselves to become excessively reliant on freelance engineers or small support organizations who don't have the bandwidth or broad knowledge to respond quickly or effectively to technical emergencies. Still other small companies resort to giant service firms staffed with technicians able to offer standardized fixes for ordinary issues but who do not have the background and versatility to deal with the diversity of configurations and absence of standardization that characterizes small business IT networks.

Progent's proven methodology for providing low-cost and successful network support to small companies has made Progent one of the premiere Microsoft Gold IT consulting organizations in the industry. Progent has provided online support to small businesses in every state in the country and can dispatch onsite support in most zip codes.

For larger businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal network service personnel. Co-sourcing can save money and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to help your company to design and implement a sensible cloud strategy.

Key Practice Areas Serviced by Progent for Businesses in Providence, Rhode Island
Progent's nationwide team of certified support professionals offers support for virtually all aspects of network technology used by businesses of all sizes. Technologies supported by Progent in Providence include:

Service Delivery Options for Providence, Rhode Island Businesses
Progent has a selection of options for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering IT support services is based on the Call Center operational structure common to larger IT groups. Progent's Contact Center Service Mechanism ensures fast support, comprehensive service records, dependable follow-through, and strict expense monitoring across a range of IT support delivery options that include remote repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and fix hardware and software problems without the cost or delay of on-premises support visits. The background of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to address urgent situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more details concerning Progent's online network support services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to give small companies the best of both worlds: in-person service professionals when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The response time for on-site service visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details about how to register for Progent's onsite computer support.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize companies who require prompt and reliable support from a professional Helpdesk with efficient phone support, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Because small and midsize businesses typically have limited information technology budgets and can provide little executive bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that small business computer systems are always up and running. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network security consulting, fault tolerant it system engineering, virtualization solutions, plus integration, programming and training for small business software such as financials, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site relocations and massive system migrations, extended initiatives like management analytics application programming and support, relational database application development and DBA support, and web design, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency response such as data restoration and malware removal.

  • Application Hosting
    Progent can host key applications like Exchange and Microsoft SQL Server to provide small businesses with higher levels of availability, security, and performance than is feasible using the type of on-site data center that is achievable for most small and midsize companies. Since Progent utilizes the same facilities that host the equipment of many of the planet's biggest IT organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is in addition simple for clients to migrate to a different support firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the mixed- platform and non- standardized environments typical of small companies, and keeps ownership of the licenses in the client's hands so that moving to a different virtual host is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers expert online consulting to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a portfolio of affordable, set-price monthly managed services designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like IPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services managed backup and recovery.

Why Progent Is the Right Choice for Providence, Rhode Island Small Businesses
Progent's staff size, scope of information technology expertise, and familiarity with enterprise IT support enable small and midsize companies to sidestep the problems related to over dependence on thinly staffed service firms or individual consultants.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network support, small companies sometimes rely heavily on freelance engineers. Although individual service engineers carry lower overhead than larger IT service firms and can typically charge nominally smaller fees, individuals are often unable to respond rapidly to urgent situations. If a freelance engineer is occupied with another customer, ill, on travelling, or in training, the absence of backup staff may force your business to wait for assistance during an emergency. The more your small business grows, system unavailability or problems with line-of-business applications become more costly. The money you thought you were conserving on an independent consultant can disappear fast because of lower productivity. In addition, when freelance engineers confront unfamiliar problems, the lack of a large consulting group to fall back on for advice requires them to learn on the job while your company ends up with the costs for their ongoing education.

  • Gain Access to Experts in Complex Network Issues
    Many small service organizations or independent consultants who concentrate on small business IT support may excel at delivering routine solutions but don't have the experience to work efficiently with complex network configurations that have mixed operating systems, many offices, VoIP systems, mobile workers, integrated financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive team of specialists can be valuable to your business because enterprise environments are characteristically complicated, support issues demand in-depth understanding of in many technical areas, and achieving a high degree of stability, reliability, and protection requires enterprise-proven best practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with a network cobbled together on a tight budget. Without a strong architecture, a series of ad hoc repairs often get piled onto of a weak structure. As a business grows, reliability and expandability problems can hinder the productivity of the organization. These networks need proper assessment, intelligent strategic analysis, and in-depth experience to migrate to a network infrastructure that will provide the reliable foundation to handle critical business needs and ease future expansion.

  • Partner with Solution Providers, Not Product Vendors
    Small companies require guidance and education to work through an ever more complicated array of IT options available for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant or service organization that tries to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent offers consulting and services only. This permits Progent to align technical support services with the real interests of customers. Combining network consulting and product selling can lead to a conflict where the recommended solution is built around a preselected technology instead of being driven by the true needs of a client.

Contact Progent
In case your Providence, Rhode Island company wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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