Expert Online Support for Providence, Rhode Island Small Business Computers from Microsoft Certified Consultants
Small companies have typically been overlooked by large network service organizations. Some small businesses permit themselves to grow overly reliant on individual consultants or small consulting organizations who don't have the size or broad skill sets to react promptly or efficiently to technical emergencies. Other small businesses resort to mass-market support firms staffed with personnel trained to offer by-the-numbers fixes for ordinary problems but who are missing the background and technical scope to handle the variety of configurations and lack of standards that characterizes small company IT systems.

Progent's proven approach to providing low-cost and successful technical support to small businesses has made Progent one of the premiere Microsoft-certified IT consulting organizations in the industry. Progent has provided remote support to businesses in every state in the U.S. (refer to Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network service staff. This can save money and help meet schedules for big IT initiatives such as application development, disaster recovery planning, network security audits, merging datacenters, or technology migrations.

Progent can also provide access to certified consultants to assist your company to design and execute your cloud strategy.

Primary IT Areas Serviced by Progent for Providence, Rhode Island Businesses
A Microsoft-certified Partner IT service firm with a world-class group of Cisco CCIE network infrastructure experts and Apple accredited consultants, Progent offers urgent assistance and affordable remote consulting to Providence, RI small businesses for a broad array of computer technologies including:

Service Delivery Options Available for Providence, Rhode Island Companies
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for delivering network support is built on the Help Desk Call Center structure common to big IT groups. Progent's Helpdesk Support Mechanism promotes fast support, thorough activity records, consistent follow-up, and tight cost control across an array of IT support delivery alternatives that include remote repairs, in-person support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and fix network problems without the cost or delay of in-person service calls. The background of Progent's network engineers allows them to handle most IT issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time clients to accommodate emergency situations and Progent charges per minute with no startup charges or minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's remote computer support services.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote service experts to deliver small businesses the ideal combination: hands-on support technicians when you need them plus the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more about how and why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all businesses who require fast and dependable support from an online Helpdesk with efficient phone assistance, online troubleshooting tools, and sufficient technical strength for full escalation. Because smaller companies typically are constrained by tight information technology budgets and can spare scant management bandwidth for dealing with IT support, Progent's Help Desk Services could be the most efficient way to make sure that small business information networks are always up and running. Learn more concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies affordable availability of world-class consultants who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, non-stop network design, server virtualization strategies, plus integration, customization and support for business software such as financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as office relocations and major system migrations, longer term projects such as business analytics application programming and customization, relational database software development and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is feasible with the class of on-site data center that is achievable for most small businesses. Since Progent utilizes the same facilities that support the gear of some of the world's biggest information technology companies, Progent can save you the investment in building and managing the systems required for enterprise-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain current, security and performance is continually monitored, and systems and data files are consistently backed up and ready for full and prompt restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of dependability and expandability but that is also convenient for customers to transfer to a different support firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure support, and network management while getting world-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can handle the mixed- OS and loosely standardized environments typical of small companies, and retains ownership of the software licenses in the client's possession so that moving to a new virtualized system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote support services to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize physical IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-certified cybersecurity experts, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on system protection and can help with complex security programs like SIEM solutions to help companies comply with business standards and statutory mandates for IT information security and incident reporting.

The breadth and size of Progent's engineering staff offer a powerful array of advantages to organizations wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the forefront of network service, executing a wide range of IT projects for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven approaches for solving real-world IT problems efficiently. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for phone service and in-person help by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no registration charge and requires no retainer for services provided during regular working hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major bills for fast fixes. Another benefit of by-the-minute billing is that customers will not be tempted to allow incipient problems to stay unaddressed until they become major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports given by each consultant to each client. The practice of detailing and archiving support activity results in more efficient support and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Small businesses who work with independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Providence, Rhode Island company wants to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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