Providence, Rhode Island Microsoft Gold Certified and Cisco Qualified Consulting Firm
Remote and Onsite Computer Technical Support and Cloud Solutions
Expert Online Service for Providence, Rhode Island Networks from Certified Engineers
Small businesses have typically been underserved by major IT service organizations. Many small companies permit themselves to grow overly reliant on individual consultants or small support firms who lack the size or extensive skill sets to respond promptly or effectively to technical crises. Other small businesses resort to giant service firms that employ technicians trained to offer standardized fixes for common issues but who do not have the experience and technical scope to handle the diversity of configurations and absence of standards typical of small company IT networks.
Progent's time-tested approach to delivering low-cost and successful network service to small businesses has made Progent one of the premiere Microsoft Gold IT consulting organizations in the industry. Progent has provided remote help to companies in every state in the United States and can dispatch onsite help in most zip codes.
For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT support group. Co-sourcing can cut costs and help meet schedules for major projects such as application programming, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to certified experts to assist your business to plan and implement your cloud computing strategy.
Popular Areas of Expertise Supported by Progent's Consultants for Companies in Providence, Rhode Island
Progent's nationwide group of world-class support professionals provides support for virtually all facets of network systems found in businesses of all sizes. Practice areas supported by Progent in Providence include:
Service Delivery Options Available for Providence, Rhode Island Businesses
Progent offers a variety of alternatives for providing small businesses with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for delivering network support is built on the Help Desk operational structure common to big IT support organizations. Progent's Contact Center Service Mechanism ensures fast response, comprehensive service documentation, dependable follow-through, and tight expense monitoring across a range of network service delivery modes that include online repairs, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software issues without the cost or delay of on-premises service calls. The background of Progent's network consultants allows them to handle most IT problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to address emergency situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting services.
- On-site Service
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online support experts to deliver small companies the optimal solution: onsite service technicians when you need them plus the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for in-person service visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning how and why to register for Progent's onsite network support services.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who require fast and reliable support from a professional Help Desk with effective telephone assistance, remote troubleshooting tools, and enough technical strength for full problem escalation. Since small and midsize companies usually are constrained by limited information technology funds and can provide scant management attention for dealing with network support tasks, Progent's Help Desk Services can be the most cost-effective way to make sure that small business information networks stay up and running. Learn more details about Progent's Helpdesk services.
- Consulting Services
Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection consulting, non-stop it system engineering, server virtualization strategies, plus integration, programming and support for business programs such as financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office moves and massive software migrations, extended projects such as management reporting application development and support, relational database application programming and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for critical business applications like Exchange and SQL Server to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible using the type of in-house data center that is practical for the majority of small and midsize businesses. Because Progent uses the same data centers that host the gear of some of the planet's largest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions remain updated, security and performance is constantly monitored, and systems and data files are consistently backed up and ready for complete and prompt recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small organization's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for clients to transfer to another support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can handle the multi- OS and non- standardized environments common with smaller businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote consulting support to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
Why Progent Offers the Smart Alternative for Providence, Rhode Island Small Businesses
Progent's staff size, depth of technical skill, and experience with corporate IT support enable small businesses to avoid the problems related to excessive dependence on small service organizations or individual consultants.
Teaming with Progent's Experts enables your business to:
- Prevent Over Dependence on Freelance Support Consultants
For IT support, small companies sometimes depend heavily on individual engineers. Although freelance support engineers carry lower expenses than more substantial IT service firms and can typically charge apparently lower rates, individuals are frequently unable to respond quickly to urgent network problems. If an independent consultant is occupied with another client, sick, on travelling, or in class, the lack of backup personnel may require your company to go without help during a crisis. The more your company grows, network downtime or difficulties with critical applications get more costly. The dollars you believed you were saving on a freelancer can be eaten up quickly because of lower productivity. Also, when freelance engineers confront new problems, the unavailability of a large engineering group to depend on for assistance forces them to learn on the job while your business ends up footing the bill for their ongoing education.
- Gain Access to Expertise in Complex Network Issues
The majority of smaller service firms or independent consultants who concentrate on small company IT support may excel at delivering connect-the-dots fixes but don't have the experience to deal cost-effectively with complicated network environments that have mixed operating systems, numerous offices, VoIP implementations, remote workers, interconnected financial and analytical applications, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your company because big-company environments are by nature complex, support problems demand in-depth understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and security requires industry-proven best practices.
- Create a Solid Basis for Growth
Small companies often start with an IT system implemented on a tight budget. Without a proper basis, a sequence of ad hoc fixes often get piled onto of a marginal structure. As a business evolves, reliability and scalability issues can obstruct the productivity of the business. These environments require proper assessment, intelligent business planning, and broad-based experience to upgrade to a network infrastructure that will provide the solid foundation to meet critical business requirements and support future growth.
- Partner with Solution Finders, Not Product Vendors
Smaller companies require guidance and insight to work through an increasingly complicated array of IT options available for accelerating growth and enhancing efficiency. They do not need a network engineer or support firm that tries to promote products. Progent eliminates conflicted motives by not selling any products. Progent sells services only. This permits Progent to match technical support with the genuine interests of clients. Mixing IT support and product selling can lead to a situation where the proposed solution is built around a preselected vendor rather than being driven by the actual needs of a client.
Get in Touch with Progent
If your Providence, Rhode Island company needs to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Network Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
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