Affordable Computer Help from Microsoft Certified Professionals for Businesses in Providence, RI
By delivering world-class support whenever you require it, making available specialized expertise for critical applications, providing high-value services such as virtual server hosting, billing solely for services you receive, and charging no sign-up or retainer fees for standard services, Progent helps you to maximize the competitive value of your information network and minimize service costs. Progent understands that information system security, dependability, and performance are as critical to small businesses as to large enterprises but that small companies don't have the economy of scale to invest heavily in information technology and in-house service groups. Progent's basic value proposition is that no IT support organization can match Progent's ability to provide the network support expertise your business needs when you need it and at a cost you can afford.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network service group. Co-sourcing can save money and help meet schedules for major projects such as application design and development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to accredited consultants to assist your company to design and implement your cloud strategy.

Key Products and Technologies Supported by Progent for Office Networks in Providence, Rhode Island
Progent's nationwide team of world-class consultants provides support for all facets of information technology found in companies of all sizes. Areas served by Progent in and around Providence include:

Service Delivery Options for Providence, Rhode Island Companies
Progent offers a selection of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for delivering IT support is built on the Help Desk Call Center structure familiar to larger IT groups. Progent's Contact Center Service Model ensures fast support, comprehensive service records, dependable follow-up, and tight expense control for a range of network support delivery modes that include remote troubleshooting, in-person support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help clients to analyze and repair hardware and software problems without the expense or time loss of in-person service visits. The experience of Progent's network engineers allows them to handle the majority of network problems rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional information about Progent's online network support services.

  • On-site Service
    Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online service experts to deliver small and midsize businesses the optimal solution: on-premises support technicians when you need them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for on-site service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more concerning why to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Contact Center Services are designed for all businesses who require prompt and dependable support from an online Contact Center with efficient phone support, remote repair tools, and enough technical strength for full problem escalation. Since small and midsize businesses typically are constrained by limited IT funds and can spare little management bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that small business computer systems are always productive. Learn more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable access to world-class consultants who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop it system design, virtual server strategies, plus integration, customization and support for business applications including financials, ERP, business analytics, CRM, and office productivity software. Progent can help with one-shot projects such as site relocations and massive system migrations, longer term projects such as business information software programming and customization, database application development and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with greater levels of availability, security, and recoverability than is possible with the class of on-site data center that is practical for most small organizations. Because Progent uses the same facilities that host the gear of many of the world's largest information technology organizations, Progent can save you the investment in creating and managing the systems required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs remain updated, protection and performance is continually tracked, and systems are regularly backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is in addition easy for customers to transfer to another service provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow small businesses with mixed environments to save dramatically on the expense of hardware, system maintenance, and IT administration while getting enterprise-class availability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can handle the mixed- OS and non- standardized networks typical of small companies, and retains control of the licenses in the client's possession so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting services to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight Systems Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they can impact productivity Find out more details about ProSight Systems Watch server and desktop automated management services.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on network security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory regulations for network data protection and reporting.

The scope and depth of Progent's engineering team offer a powerful set of advantages to customers trying to maximize the productivity of their IT network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, in the trenches of network service, performing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for resolving real-world network problems efficiently. Find out more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no registration fee and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size bills for fast solutions. Another benefit of granular invoicing is that clients are not tempted to allow minor problems to fester until they become big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by every staff member to each client. The practice of detailing and organizing support records allows more effective service and avoids a variety of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Small companies who work with freelance service providers or who maintain in-house IT staffs gain when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

Contact Progent
In case your Providence, Rhode Island company needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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