Low-cost Network Help from Microsoft and Cisco Certified Professionals for Companies in Providence, RI
By delivering professional know-how when you need it, making available specialized expertise for key business applications, offering high-value services like virtual server hosting, billing solely for help you receive, and requiring no sign-up or retainer fees for standard services, Progent enables you to increase the competitive value of your It system and reduce support expenses. Progent recognizes that information system protection, dependability, and performance are as important to small companies as to major enterprises but that smaller organizations don't have the economy of scale to spend aggressively in computer networks and in-house support groups. Progent's basic value proposition is that no network support organization can match Progent's capability to deliver the IT support expertise your company needs when you need it and at a cost you can afford.

For larger businesses, Progent offers co-sourcing services to add to the skills of your in-house network service group. Co-sourcing can save money and minimize technical risks for big projects such as application programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to assist your company to design and implement a sensible cloud computing strategy.

Popular Areas of Expertise Serviced by Progent's Consultants for Businesses in Providence, Rhode Island
Progent's national team of certified experts provides help for virtually all facets of network technology found in businesses of all sizes. Practice areas supported by Progent in Providence include:

Service Delivery Options for Providence, Rhode Island Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering network support services is built on the Help Desk operational structure common to big IT support groups. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive service records, dependable follow-up, and strict expense control for a range of IT support delivery modes that include remote troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service experts can assist clients to troubleshoot and repair network problems without the expense or delay of travel for onsite support calls. The background of Progent's IT consultants makes it possible to resolve most IT problems quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup process for first-time clients to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn additional information about Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to give small businesses the ideal combination: in-person service technicians when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The response time for in-person service calls is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more about how to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who require fast and reliable access to an online Contact Center with effective telephone assistance, remote troubleshooting capability, and sufficient technical strength for full escalation. Because small and midsize businesses typically are constrained by limited IT budgets and can provide little management attention for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to make sure that small business information networks stay up and running. Learn more about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, high availability network consulting, virtual server strategies, plus integration, programming and training for business applications including financials, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects including office relocations and major software upgrades, longer term initiatives such as business analytics software development and customization, database software development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange and Microsoft SQL to provide small businesses with greater levels of availability, protection, and performance than is feasible with the type of internal data center that is practical for the majority of small and midsize businesses. Because Progent uses the same facilities that host the gear of some of the world's biggest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems needed for world-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is constantly tracked, and systems are regularly backed up and ready for full and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small company's servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is also easy for customers to transfer to a different service provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit businesses with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can handle the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote consulting services to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to block or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on network protection and can assist with advanced security projects like SIEM solutions to help companies comply with business guidelines and government regulations for IT data protection and reporting.

The scope and depth of Progent's consulting staff bring a powerful set of benefits to organizations trying to increase the productivity of their information system within an affordable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world professional background, at the forefront of network support, performing a wide variety of technical projects for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for resolving real-world network problems rapidly. Learn more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for phone service and in-person visits per minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular business hours. Many service firms impose large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity does away with major invoices for fast solutions. Another benefit of granular billing is that your company won't be inclined to allow incipient issues to fester until they grow into big ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation given by each consultant to each client. The discipline of documenting and archiving support records results in more efficient service and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent can focus on offering high-value services where Progent has little competition. Small businesses who utilize independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, secure, and productive. Read more details concerning Progent's knowledge transfer services.

Contact Progent
If your Providence, Rhode Island business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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