Provo, UT Remote Support from World-class Computer Service Consultants
Progent's computer network technical support services can deliver your Provo, UT business budget-friendly and consistent access to enterprise-class computer engineers. By delivering IT support help when you require it, providing specialized expertise for critical applications, delivering unique support such as automated server monitoring, and billing only for services you use, Progent offers your Provo, Utah company an economical option for maximizing the productivity and profitability of small business networks. If you maintain an onsite datacenter, rely on cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to create and maintain a robust and secure information network and to benefit from quick access to the skilled help typically available only to corporations who can set up a sizeable in-house IT staff.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal network service group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited experts to assist your company to plan and execute a sensible cloud computing strategy.

Main Products and Technologies Serviced by Progent for Provo, Utah Business Networks
A Microsoft Gold Certified Partner consulting company that maintains a world-class team of Cisco CCIE network consultants and Apple Computer accredited consultants, Progent offers urgent troubleshooting and affordable remote consulting to Provo, UT small businesses for a broad array of information technologies including:

Support Delivery Options for Provo, Utah Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for delivering IT support is based on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Service Model promotes rapid support, thorough service records, consistent follow-through, and strict cost monitoring across an array of IT support delivery alternatives that include remote repairs, onsite support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises support calls. The experience of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup procedure for new clients to accommodate emergency situations and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Learn more information concerning Progent's online network support expertise.

  • On-site Service
    Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize companies the ideal combination: hands-on service technicians when you need them plus the on-line help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for on-site service calls is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more concerning why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for all businesses who need prompt and reliable support from an online Helpdesk with effective telephone support, remote repair tools, and enough technical depth for full problem escalation. Since smaller businesses usually have tight information technology budgets and can spare scant executive attention for handling IT support, Progent's Helpdesk Services could be the most efficient way to make sure that small business computer networks are always up and running. Learn more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network protection engineering, high availability network consulting, virtual server solutions, plus integration, programming and support for small business software including financials, ERP, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as site relocations and major software migrations, extended projects like business reporting software development and support, database software programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange and Microsoft SQL to provide small and midsize companies with higher degrees of dependability, protection, and performance than is possible with the type of internal data center that is realistically affordable for most small companies. Since Progent uses the same data centers that host the equipment of many of the planet's biggest information technology companies, Progent can eliminate the investment in building and managing the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain updated, security and efficiency is continually tracked, and systems and data files are consistently archived and available for full and rapid restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's servers in a setting that not only delivers the highest level of availability and expandability but that is in addition convenient for clients to migrate to a different service firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can support the mixed- OS and loosely standardized environments common with small companies, and retains ownership of the licenses in the client's hands so that moving to a different virtual host is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide expert online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine local IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a collection of affordable, set-price monthly services designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like IPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS managed cloud backup.

Why Progent Offers the Right Alternative for Provo, Utah Small Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with enterprise network consulting allow small businesses to sidestep the problems related to excessive dependence on thinly staffed service organizations or independent consultants.

Working with Progent enables your business to:

  • Prevent Excessive Reliance on Individual Consultants
    For IT support, smaller businesses often rely heavily on individual consultants. Although individual service providers have lower expenses than larger IT service firms and can afford to bill nominally lower rates, they are frequently too busy to react rapidly to critical situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of backup staff may require your company to wait for help during a crisis. The more your small business grows, system downtime or problems with critical applications get more expensive. The dollars you thought you were saving on a freelancer can be eaten up fast because of lost output. In addition, when freelance engineers confront unfamiliar technologies, the lack of a big engineering group to rely on for advice forces them to train with the meter running while your business ends up with the bill for their ongoing training.

  • Have Access to Experts in Complex Network Issues
    Many smaller service organizations or independent engineers focused on small business network support are capable of providing routine solutions but don't have the background to deal efficiently with complex IT configurations that have a variety of platforms, many sites, Voice over IP implementations, remote workers, interconnected accounting and operational software, eCommerce, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive team of specialists can benefit your business because enterprise environments are by nature complicated, support problems demand thorough understanding of in many technical disciplines, and achieving a high degree of robustness, availability, and protection requires enterprise-tested processes.

  • Build a Solid Basis for Growth
    Small businesses often begin with a network implemented on a shoestring budget. Lacking a proper architecture, a series of band-aid repairs commonly get piled on top of a weak structure. As a company evolves, stability and scalability problems can hinder the success of the organization. These networks require thorough evaluation, intelligent business planning, and in-depth expertise to upgrade to a network environment that can provide the reliable basis to handle current business requirements and ease future growth.

  • Work with Solution Finders, Not Resellers
    Smaller companies require guidance and education to work through an ever more complicated maze of IT alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT engineer or support firm that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides consulting and services exclusively. This permits Progent to align consulting services with the real needs of clients. Mixing network consulting and product reselling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being driven by the actual requirements of a small business.

Contact Progent
In case your Provo, Utah company wants to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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