Provo, UT Online Support from Certified Computer Network Troubleshooting Consultants
Progent's network support services can deliver your Provo, UT company low cost and consistent access to Microsoft and Cisco certified consulting experts. By providing IT support help when you need it, providing advanced knowledge for vital applications, delivering value-added support such as 24x7 network monitoring, and charging only for support you use, Progent offers your Provo, Utah business an economical option for maximizing the productivity and profitability of small-scale office information systems. If you maintain a local datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart way for organizations to build and support a robust and safe information network and to have fast availability of the skilled support ordinarily restricted to enterprises who can afford a large internal IT organization.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal network support personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as software programming, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent for Provo, Utah Businesses
A Microsoft Certified Gold Partner IT service company with a world-class team of Cisco CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent provides urgent troubleshooting and affordable online consulting to Provo, UT businesses for a broad array of computer technologies including:

Support Delivery Options for Provo, Utah Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's model for providing IT support is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive service records, consistent follow-up, and tight cost monitoring for an array of IT service delivery alternatives that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support calls. The background of Progent's network engineers allows them to resolve most IT problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup procedure for new customers to address urgent network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out additional details concerning Progent's online computer support services.

  • Onsite Support
    Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's online support experts to give small companies the ideal combination: on-premises support technicians when you require them as well as the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The wait time for in-person service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who require fast and reliable support from an online Help Desk Call Center with effective phone assistance, remote repair capability, and enough technical depth for full problem escalation. Because small and midsize companies usually have tight information technology budgets and can provide little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that small business information systems are always productive. Learn more details about Progent's Help Desk services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, non-stop network consulting, server virtualization strategies, plus configuration, customization and support for small business software including accounting, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive software migrations, extended initiatives such as business information application development and support, relational database application development and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or urgent services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and SQL Server in order to provide small companies with greater degrees of reliability, security, and recoverability than is feasible using the type of internal data center that is achievable for most small businesses. Since Progent uses the same data centers that support the gear of many of the world's largest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions stay updated, protection and performance is continually tracked, and systems and data files are regularly backed up and available for full and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's production servers in an environment that not only delivers the top level of dependability and extensibility but that is in addition convenient for clients to migrate to a different support provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow small businesses with mixed environments to save dramatically on the expense of hardware, infrastructure maintenance, and network administration while achieving world-class dependability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can support the mixed- platform and non- standardized environments common with smaller businesses, and keeps ownership of the software in the customer's hands so that migrating to a different virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert remote consulting to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that utilize local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring managed service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

Why Progent Offers the Right Choice for Provo, Utah Businesses
Progent's staff size, breadth of technical expertise, and familiarity with enterprise network consulting allow small businesses to avoid the pitfalls associated with excessive dependence on small support organizations or individual engineers.

Working with Progent enables your business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT services, smaller companies often depend excessively on independent engineers. Although freelance service providers carry lower expenses than more substantial IT service organizations and can typically charge nominally lower fees, individuals are frequently stretched to far to react quickly to critical problems. If an independent engineer is busy with another customer, ill, on travelling, or in training, the absence of backup personnel may force your company to go without assistance during a crisis. As your small business expands, system unavailability or problems with line-of-business programs get more costly. The money you believed you were conserving on an independent consultant can be eaten up fast due to lost output. In addition, when independent engineers confront new technologies, the lack of a big engineering team to depend on for help requires them to learn with the meter running while your company ends up footing the bill for their ongoing training.

  • Have Access to Certified Professionals in Complex IT Solutions
    Many smaller service organizations or freelance consultants focused on small company IT support are capable of providing connect-the-dots fixes but lack the background to work cost-effectively with complex IT environments with mixed platforms, many sites, VoIP implementations, remote clients, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide companies and Progent's large team of experts can be valuable to your business because big-company environments are by nature complicated, integration issues demand in-depth understanding of in many technical disciplines, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-tested leading practices.

  • Create a Solid Foundation for Growth
    Small companies often start with a network cobbled together on a tight budget. Without a strong architecture, a sequence of band-aid fixes often get piled onto of a weak foundation. As a business evolves, stability and expandability issues can hinder the productivity of the organization. These environments require thorough evaluation, intelligent strategic planning, and in-depth expertise to migrate to a network environment that can provide the reliable basis to meet critical business needs and ease downstream expansion.

  • Partner with Solution Consultants, Not Product Vendors
    Small businesses require direction and education to work through an ever more complex maze of IT options offered for accelerating business growth and enhancing efficiency. They do not need a network engineer or support organization that tries to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services and expertise only. This allows Progent to match consulting support with the real interests of clients. Mixing IT support and product selling can lead to a conflict where the proposed solution is based on a preselected technology rather than being driven by the actual needs of a client.

Contact Progent
In case your Provo, Utah business wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.