Provo, UT Remote Support from World-class Computer Service Experts
Progent's computer support services can deliver your Provo, UT business affordable and dependable access to world-class information technology engineers. By delivering IT consulting help when you require it, providing advanced expertise for key applications, offering unique services such as automated server monitoring, and billing only for support you receive, Progent offers your Provo, Utah company an economical solution for maximizing the business value of small business networks. Whether you run a local system, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses and local governments to build and support a robust and safe IT network and to have fast availability of the experienced consulting usually available only to businesses who are able to set up a large internal information technology group.

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network support team. This can save money and minimize technical risks for major IT initiatives such as application design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can also provide the services of accredited consultants to help your company to plan and execute your cloud computing strategy.

Primary Products and Technologies Supported by Progent for Provo, Utah Office Networks
A Microsoft-certified Partner IT service firm that maintains a large team of Cisco qualified CCIE network consultants and Apple Computer certified consultants, Progent offers emergency troubleshooting and affordable remote consulting to Provo, UT companies for a wide array of computer technologies including:

Support Delivery Alternatives for Provo, Utah Companies
Progent offers a variety of alternatives for providing small companies with affordable computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support is based on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive service documentation, reliable follow-through, and strict expense monitoring across an array of IT support delivery options that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can assist clients to analyze and repair hardware and software issues without the cost or time loss of in-person support calls. The background of Progent's network consultants makes it possible to handle the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to address urgent situations and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to give small companies the ideal combination: hands-on service professionals when you require them plus the remote help of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The response time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details about why to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who need prompt and reliable access to an online Help Desk with efficient phone assistance, online repair tools, and enough technical strength for full escalation. Since smaller companies usually have tight information technology funds and can spare little executive attention for dealing with network support, Progent's Help Desk Call Center Services could be the most efficient option to ensure that small business information networks stay productive. Read more concerning Progent's Help Desk services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop network engineering, virtual server solutions, plus integration, customization and support for small business applications such as financials, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including site relocations and massive software upgrades, longer term initiatives like business analytics software programming and customization, relational database software programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and SQL Server in order to provide small businesses with greater degrees of dependability, security, and performance than is feasible using the class of on-site data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain updated, protection and performance is continually monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small company's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is in addition simple for clients to migrate to a different service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that permit small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can support the multi- OS and non- standardized environments common with smaller businesses, and retains ownership of the software in the client's possession so that migrating to a new virtualized host is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote consulting services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly from a ransomware incident. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Provo, Utah Businesses
Progent's size, breadth of technical skill, and familiarity with enterprise network consulting enable small and midsize businesses to sidestep the problems related to excessive reliance on small support organizations or freelance engineers.

Teaming with Progent allows your business to:

  • Prevent Over Reliance on Freelance Consultants
    For network services, small companies often rely excessively on freelance consultants. Though individual support engineers carry lower expenses than more substantial support organizations and can typically charge apparently smaller fees, they are sometimes spread too thin to respond rapidly to critical problems. If an independent consultant is occupied with different client, ill, on travelling, or in class, the lack of replacement staff may force your business to wait for assistance in case of a crisis. The more your small business grows, network downtime or problems with critical applications become more costly. The money you thought you were saving on a freelancer can be eaten up quickly due to lost productivity. In addition, when freelance engineers encounter unfamiliar problems, the lack of a large engineering group to fall back on for advice forces them to train with the meter running while your company ends up with the bill for their continuing training.

  • Gain Access to Experts in Complex Network Issues
    The majority of smaller service organizations or freelance consultants who concentrate on small company network consulting are capable of delivering connect-the-dots fixes but lack the background to deal cost-effectively with complicated IT configurations that have mixed platforms, multiple sites, Voice over IP systems, remote workers, interconnected financial and analytical applications, eCommerce, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's extensive staff of experts can be valuable to your small business because enterprise networks are by nature complicated, integration issues require thorough knowledge in numerous technical disciplines, and reaching an acceptable degree of stability, availability, and security calls for industry-tested processes.

  • Create a Solid Foundation for Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Lacking a solid basis, a sequence of improvised repairs commonly get thrown on top of a marginal structure. As a company evolves, reliability and expandability issues can obstruct the productivity of the business. These environments need thorough evaluation, intelligent business planning, and broad-based expertise to upgrade to an IT infrastructure that will provide the solid basis to handle current business requirements and ease downstream growth.

  • Work with Solution Consultants, Not Product Vendors
    Smaller businesses need guidance and insight to navigate through an increasingly complex array of IT options offered for accelerating growth and improving productivity. They do not need an IT engineer or support organization that tries to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent sells consulting and services exclusively. This allows Progent to match technical services with the genuine interests of customers. Mixing network support and product reselling can lead to a situation where the recommended solution is built around a preselected technology rather than being driven by the true requirements of a small business.

Get in Touch with Progent
If your Provo, Utah business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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