Professional Remote Help for Provo, Utah Small Business Computers from Microsoft Certified Engineers
Small businesses have typically been overlooked by large IT support firms. Many small companies permit themselves to grow excessively dependent on individual consultants or small consulting firms who don't have the size or comprehensive knowledge to react quickly or efficiently to technical crises. Still other small businesses resort to mass-market service providers that employ personnel able to offer by-the-numbers fixes for common issues but who are missing the background and versatility to deal with the variety of configurations and absence of standards that characterizes small company information systems.

Progent's time-tested approach to delivering affordable and successful network service to small businesses has made Progent one of the top Microsoft IT service firms in the industry. Progent has delivered remote help to small businesses in every state in the United States and can dispatch onsite technical support in almost all zip codes.

For larger businesses, Progent can provide co-sourcing services to reinforce the skills of your internal IT support staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to certified consultants to assist your company to design and implement your cloud strategy.

Primary Products and Technologies Serviced by Progent for Companies in Provo, Utah
Progent's national group of certified support professionals offers assistance for virtually all facets of network technology used by companies of any size. Areas supported by Progent in Provo include:

Support Delivery Options Available for Provo, Utah Businesses
Progent offers a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT administration. Progent's model for delivering IT support services is built on the Help Desk operational structure familiar to big IT groups. Progent's Helpdesk Support Model promotes rapid response, comprehensive activity records, reliable follow-through, and tight cost control for a range of network service delivery modes that include remote repairs, on-premises help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and repair network problems without the expense or delay of travel for onsite support visits. The experience of Progent's IT engineers allows them to resolve the majority of network problems quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to address emergency situations and Progent bills per minute with no startup charges or minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn more information concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online support experts to deliver small companies the optimal solution: on-premises service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The wait time for on-site service calls is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite support. Find out more concerning why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all businesses who require fast and reliable access to an online Help Desk with effective telephone assistance, remote repair capability, and sufficient technical strength for full problem escalation. Because smaller companies typically are constrained by limited IT budgets and can provide little management bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to make sure that business computer networks stay up and running. Learn more details concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant it system design, virtualization strategies, plus configuration, programming and training for business applications including financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and major system migrations, longer term initiatives like business information application programming and customization, database application development and DBA support, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of reliability, security, and performance than is possible using the type of on-site data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same facilities that host the equipment of many of the world's largest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and performance is continually monitored, and systems are regularly archived and available for complete and prompt recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's production servers in a setting that not only delivers the highest degree of dependability and expandability but that is in addition convenient for customers to transfer to a different service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that allow companies with multi-vendor networks to benefit significantly on the expense of hardware, system support, and IT management while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can support the multi- platform and loosely standardized networks typical of smaller companies, and retains control of the software in the client's hands so that moving to a different virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting services to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's ability to block or recover rapidly after a ransomware attack. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Provo, Utah Businesses
Progent's size, breadth and depth of technical skill, and familiarity with corporate IT consulting enable small businesses to avoid the problems associated with excessive dependence on thinly staffed support organizations or individual consultants.

Working with Progent enables your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, smaller companies often depend heavily on freelance engineers. Although individual service engineers carry lower overhead than larger support firms and can typically bill apparently smaller rates, they are occasionally unable to respond quickly to critical network problems. If an independent consultant is busy with another customer, sick, on vacation, or in class, the absence of replacement staff may force your company to wait for help during a crisis. The more your company expands, system unavailability or difficulties with critical programs become more costly. The dollars you thought you were conserving on a freelancer can disappear fast because of lower productivity. In addition, when freelance consultants confront new problems, the unavailability of a big engineering group to depend on for advice forces them to learn with the meter running while your business winds up footing the bill for their continuing training.

  • Have Access to Expertise in Advanced Network Solutions
    The majority of smaller service firms or freelance consultants focused on small business IT consulting may excel at delivering routine solutions but don't have the background to deal efficiently with complicated network infrastructures that have mixed platforms, many locations, VoIP systems, mobile workers, interconnected accounting and operational software, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's extensive team of experts can be valuable to your company because enterprise environments are inherently complex, support issues demand in-depth knowledge in numerous technical areas, and achieving a high degree of robustness, availability, and security requires industry-tested best practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often begin with a network cobbled together on a tight budget. Without a solid basis, a sequence of band-aid fixes commonly get thrown onto of a marginal foundation. As a business evolves, stability and expandability problems can obstruct the success of the business. Such environments need thorough evaluation, smart strategic planning, and broad-based experience to migrate to a network environment that will act as the solid basis to meet current business needs and support downstream growth.

  • Work with Solution Providers, Not Product Resellers
    Small companies need direction and insight to navigate through an ever more complex maze of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need a network consultant or service organization that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services and expertise only. This allows Progent to align technical services with the real interests of customers. Combining network support and product selling can result in a situation where the proposed solution is built around a preselected vendor rather than being based on the true requirements of a customer.

Get in Touch with Progent
If your Provo, Utah company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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