Fast, Affordable Remote Network Support for Provo, Utah Small Businesses
For over two decades, Progent has focused on delivering world-class network support services to customers with small-business IT budgets. Progent has developed a powerful support solution that includes a streamlined, seamless virtual office network, custom online repair tools, a substantial team of consultants certified in a wide array of IT practice areas, a Help Desk Call Center service structure that maximizes efficiency and ensures follow-through, a worldwide group of remote support professionals, on-site support options for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house IT support staff. Co-sourcing can cut costs and help meet schedules for big projects like application development, disaster recovery planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified experts to help your company to design and execute a sensible cloud strategy.

Main IT Areas Serviced by Progent for Businesses in Provo, Utah
Progent provides the support of accredited experts for all facets of information technology found in small and midsize organizations. Technologies serviced by Progent include:

Service Delivery Options for Provo, Utah Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk structure common to big IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive service documentation, dependable follow-up, and strict cost control for an array of network service delivery alternatives that include remote repairs, in-person support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and repair network issues without the expense or delay of on-premises service visits. The experience of Progent's network consultants makes it possible to handle most IT problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new customers to address emergency network problems and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to give small businesses the ideal combination: onsite support professionals when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The wait time for in-person support visits is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all businesses and local governments who need fast and dependable access to an online Help Desk Call Center with efficient telephone assistance, online troubleshooting capability, and sufficient technical depth for all needed escalation. Since small and midsize businesses usually have limited IT budgets and can provide little management attention for handling IT support, Progent's Help Desk Services could be the most cost-effective option to ensure that business information systems are always productive. Learn more about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system consulting, virtualization solutions, plus configuration, programming and training for business software such as financials, operations, reporting, sales automation, and productivity software. Progent can help with one-shot projects including site moves and major software migrations, longer term projects like management reporting application development and support, relational database application development and administration services, and web development, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of availability, security, and recoverability than is possible using the class of on-site data center that is achievable for the majority of small companies. Because Progent utilizes the same facilities that support the equipment of many of the world's largest IT organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions remain updated, security and performance is continually tracked, and systems are regularly backed up and ready for full and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small organization's servers in an environment that not only delivers the top degree of availability and extensibility but that is also simple for customers to transfer to another service firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow companies with mixed environments to benefit significantly on the expense of hardware, system maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can handle the multi- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the licenses in the customer's hands so that moving to a new virtual host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting support to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of network products such as firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of system security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government mandates for network information security and incident reporting.

The scope and size of Progent's engineering staff offer a unique set of benefits to customers trying to maximize the business value of their IT network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, in the trenches of network service, performing a wide range of technical projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This means that you get not only world-class technical skills, but also a support engineer with proven approaches for fixing actual IT problems efficiently. Find out more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online service and on-premises visits by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids king-size invoices for fast solutions. An additional benefit of granular invoicing is that customers won't be tempted to permit incipient issues to fester until they become major ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by each staff member to every customer. The discipline of documenting and organizing support activity results in more efficient support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Small companies who work with independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
If your Provo, Utah company needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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