Immediate, Low-cost Remote Network Technical Support for Provo, Utah Small Businesses
For more than twenty years, Progent has focused on providing enterprise-quality network support to clients who have small-company budgets. Progent has developed a unique service solution that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated remote troubleshooting technology, a large team of engineers certified in a broad range of IT disciplines, a Help Desk operational model that promotes responsiveness and guarantees follow-up, a global group of remote service experts, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to solving technical issues in the least time and at the least cost to customers.

For larger companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house network support personnel. Co-sourcing can save money and help meet schedules for major IT initiatives like software design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited experts to help your business to plan and implement your cloud computing strategy.

Core Technical Areas Serviced by Progent for Businesses in Provo, Utah
Progent provides the support of qualified consultants for all aspects of network technology found in small organizations. Technologies serviced by Progent's consultants include:

Service Delivery Options for Provo, Utah Businesses
Progent has a selection of options for providing small companies with cost-effective computer services for technical support, consulting, hosting, and IT administration. Progent's model for providing network support services is based on the Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Support Model ensures rapid response, comprehensive activity documentation, dependable follow-up, and strict cost control for a range of IT service delivery modes that include online repairs, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can help clients to analyze and repair network problems without the cost or delay of travel for onsite service visits. The experience of Progent's IT engineers allows them to handle most network problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out more details about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up customers in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to give small businesses the best of both worlds: onsite support professionals when you need them plus the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for on-site service calls is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about how and why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who require prompt and dependable access to a professional Contact Center with efficient telephone support, online troubleshooting tools, and enough technical depth for full problem escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can spare little executive bandwidth for handling network support tasks, Progent's Help Desk Services can be the most efficient option to ensure that business computer systems are always productive. Read more concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class consultants who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, fault tolerant network design, virtualization strategies, plus configuration, programming and training for business programs including accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as site moves and major system migrations, longer term projects like business analytics application development and support, relational database application development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange and MS SQL in order to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is feasible with the type of on-site data center that is realistically affordable for most small businesses. Because Progent utilizes the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can eliminate the cost of building and managing the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay current, security and efficiency is continually tracked, and systems are regularly archived and ready for full and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is also convenient for customers to transfer to another service provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow companies with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can support the multi- platform and non- standardized environments typical of smaller businesses, and retains ownership of the licenses in the customer's possession so that moving to a different virtual host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online consulting support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly from a ransomware incident. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Provo, Utah Businesses
Progent's size, breadth of technical skill, and experience with corporate network consulting enable small and midsize businesses to sidestep the pitfalls related to excessive dependence on thinly staffed support firms or individual engineers.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Reliance on Freelance Consultants
    For IT support, small businesses sometimes depend excessively on independent engineers. Although individual support engineers have lower overhead than larger IT service organizations and can afford to charge apparently lower fees, they are often too overworked to react rapidly to urgent network problems. If a freelance engineer is occupied with another customer, ill, on travelling, or in class, the lack of backup personnel may force your business to wait for assistance in case of an emergency. The more your company expands, network downtime or difficulties with critical applications get more expensive. The money you thought you were saving on an independent consultant can disappear fast because of lower output. In addition, when independent engineers encounter unfamiliar problems, the lack of a large engineering group to rely on for advice forces them to train in place while your organization ends up footing the costs for their continuing training.

  • Gain Access to Experts in Advanced IT Solutions
    The majority of smaller support firms or freelance engineers who concentrate on small business IT consulting are capable of providing connect-the-dots fixes but lack the experience to work cost-effectively with complicated network infrastructures with mixed operating systems, multiple locations, Voice over IP systems, remote workers, integrated financial and operational applications, data-driven web sites, and specialized line-of-business software. Progent's background with global enterprises and Progent's large team of experts can benefit your business because enterprise environments are by nature complex, support issues require in-depth understanding of in many technical disciplines, and achieving an acceptable degree of robustness, availability, and security calls for industry-proven processes.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with a network implemented on a tight budget. Lacking a carefully designed architecture, a series of band-aid fixes commonly get piled onto of a tenuous foundation. As a business grows, stability and expandability issues can obstruct the productivity of the business. These environments need thorough assessment, smart business planning, and in-depth experience to migrate to a network environment that will act as the solid foundation to meet current business needs and ease future expansion.

  • Team with Solution Consultants, Not Product Resellers
    Smaller businesses need guidance and education to work through an ever more complex array of IT alternatives available for accelerating growth and enhancing efficiency. They do not need a network consultant or service organization that tries to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services exclusively. This allows Progent to align consulting support with the real needs of customers. Combining network consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined technology instead of being based on the true requirements of a small business.

How to Contact Progent
In case your Provo, Utah business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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