Immediate, Affordable Online Network Technical Support for Pueblo, Colorado Small Companies
For more than two decades, Progent has focused on providing world-quality computer support services to customers who have small-company budgets. Progent has built a powerful support system that includes a cost-effective, seamless virtual office infrastructure, custom remote troubleshooting technology, a large team of consultants certified in a wide array of IT practice areas, a Help Desk operational structure that maximizes responsiveness and ensures follow-up, a worldwide team of remote support professionals, in-person service options for the majority of most zip codes in the U.S., and a company culture committed to solving network issues in the least time and at the lowest cost to customers.

For larger companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal network service personnel. Co-sourcing can cut costs and minimize technical risks for big projects like software development, business continuity planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of accredited experts to assist your company to design and implement a sensible cloud strategy.

Primary IT Areas Supported by Progent for Office Networks in Pueblo, Colorado
Progent's nationwide team of world-class experts offers assistance for virtually all aspects of information technology deployed by businesses of all sizes. Areas supported by Progent in Pueblo include:

Service Delivery Alternatives for Pueblo, Colorado Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing network support services is based on the Help Desk structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism promotes fast support, thorough service documentation, dependable follow-up, and tight cost control across an array of IT service delivery alternatives that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises support calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible signup process for first-time clients to address urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support engineers to give small companies the optimal solution: on-premises support technicians when you need them plus the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for in-person service calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how and why to register for Progent's onsite network support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for small and midsize companies who require fast and reliable support from an online Contact Center with effective telephone support, remote repair tools, and enough technical strength for full escalation. Because small and midsize companies typically have tight IT funds and can provide scant management attention for dealing with network support tasks, Progent's Helpdesk Services can be the most cost-effective option to ensure that business information systems stay up and running. Read more details concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class IT professionals who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network security engineering, non-stop it system engineering, server virtualization solutions, plus configuration, customization and training for small business software including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including office moves and major software upgrades, extended initiatives like management reporting application development and support, database software development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network administration, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher degrees of availability, protection, and performance than is possible with the class of on-site data center that is practical for most small and midsize organizations. Since Progent utilizes the same data centers that host the gear of some of the world's biggest IT organizations, Progent can eliminate the cost of creating and managing the systems required for enterprise-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also see to it that patches and service packs remain updated, security and performance is continually monitored, and systems and data files are regularly archived and ready for full and prompt restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's servers in a setting that not only delivers the top degree of availability and scalability but that is in addition easy for customers to transfer to a different support provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that permit small businesses with mixed environments to benefit dramatically on the costs of hardware, system support, and IT management while achieving world-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed service, can handle the mixed- OS and loosely standardized environments typical of small businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online consulting to help companies of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover quickly from a ransomware attack. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of network products including firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on system protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory mandates for network information protection and reporting.

The scope and depth of Progent's consulting team offer a unique array of benefits to customers trying to increase the productivity of their IT system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the forefront of IT service, executing a broad range of technical projects for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not just expert IT capability, but also a support engineer with proven approaches for repairing actual IT problems rapidly. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size bills for fast fixes. Another benefit of by-the-minute pricing is that customers will be less inclined to allow less critical problems to fester until they grow into big problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports given by every staff member to each customer. The practice of documenting and organizing support records results in more effective service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces little competition. Small businesses who work with freelance service providers or who employ internal support staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Pueblo, Colorado company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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