Fast, Affordable Remote Computer Network Support for Pueblo, Colorado Small Businesses
For over twenty years, Progent has specialized in providing world-class computer support to clients with small-company IT budgets. Progent has built a unique support solution that features a streamlined, seamless virtual office network, sophisticated online repair tools, a substantial team of engineers certified in a wide range of IT practice areas, a Help Desk operational structure that maximizes efficiency and ensures follow-up, a worldwide team of remote support professionals, on-site support availability for the majority of most zip codes in the U.S., and a company ethos focused on solving technical problems in the least time and at the lowest cost to customers.

For larger companies, Progent can provide co-sourcing services to reinforce the skills of your in-house IT support staff. This can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to plan and execute your cloud computing strategy.

Key Technologies Serviced by Progent for Pueblo, Colorado Office Networks
A Microsoft Gold Partner consulting company with a world-class group of Cisco certified CCIE networking consultants and Apple accredited consultants, Progent offers emergency assistance and affordable online consulting to Pueblo, CO businesses for a broad array of computer technologies such as:

Support Delivery Options for Pueblo, Colorado Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Support Mechanism promotes fast response, comprehensive activity records, dependable follow-through, and strict expense monitoring for an array of network service delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and fix hardware and software issues without the expense or delay of on-premises support calls. The background of Progent's IT consultants allows them to handle the majority of IT issues rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn more information about Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's online service experts to give small companies the best of both worlds: in-person support professionals when you need them as well as the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business software developers. The wait time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more about why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Services are intended for all companies who require fast and reliable access to an online Contact Center with effective telephone support, remote repair capability, and sufficient technical depth for all needed problem escalation. Because smaller companies typically are constrained by tight IT budgets and can spare scant management attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that business computer systems stay up and running. Learn more about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network security engineering, high availability network engineering, virtualization solutions, plus configuration, programming and support for business software such as accounting, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site moves and major software upgrades, extended projects such as management analytics software development and customization, relational database application development and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host mission-critical applications like Exchange and MS SQL to provide small businesses with greater degrees of reliability, protection, and recoverability than is feasible with the type of internal data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same data centers that host the equipment of many of the world's biggest information technology organizations, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs stay current, protection and performance is constantly tracked, and systems are regularly backed up and available for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is also simple for customers to transfer to a different support firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit businesses with mixed environments to benefit significantly on the expense of capital equipment, system support, and IT administration while achieving world-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can support the multi- platform and non- standardized networks typical of smaller businesses, and keeps control of the software licenses in the customer's possession so that migrating to a different virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote consulting to help organizations of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.

Why Progent Is the Smart Choice for Pueblo, Colorado Businesses
Progent's staff size, breadth of technical expertise, and experience with enterprise IT consulting enable small companies to sidestep the pitfalls related to excessive reliance on small support organizations or freelance consultants.

Working with Progent's Experts allows your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network services, small businesses often depend excessively on individual engineers. Though freelance service providers carry lower expenses than more substantial support firms and can afford to charge apparently smaller fees, freelancers are sometimes stretched to far to respond quickly to urgent network problems. If a freelance consultant is busy with different customer, sick, on vacation, or in training, the absence of replacement staff may require your company to go without help in case of an emergency. As your small business grows, system unavailability or difficulties with critical programs get more costly. The money you believed you were saving on an independent consultant can be eaten up fast due to lower output. Also, when independent engineers encounter unfamiliar technologies, the lack of a large engineering team to count on for help forces them to learn with the meter running while your business winds up footing the costs for their ongoing training.

  • Have Access to Experts in Advanced Information Technology Issues
    Many small support firms or independent consultants specializing in small company IT support are capable of providing routine fixes but lack the seasoning to work efficiently with complex IT infrastructures with a variety of operating systems, multiple locations, Voice over IP implementations, remote workforces, integrated financial and operational applications, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's large team of experts can benefit your company because big-company environments are characteristically complex, integration problems require thorough knowledge in many technical areas, and reaching an acceptable degree of stability, availability, and security requires industry-tested best practices.

  • Build a Solid Basis for Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a solid basis, a sequence of improvised fixes often get thrown on top of a marginal foundation. As a business grows, stability and expandability issues can undermine the success of the organization. These networks require thorough evaluation, smart strategic planning, and broad-based experience to migrate to a network infrastructure that will act as the reliable basis to handle current business requirements and support downstream growth.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses need guidance and insight to navigate through an ever more complex maze of IT alternatives available for enabling growth and improving efficiency. Businesses do not need an IT engineer or support organization that attempts to promote products. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This allows Progent to align consulting services with the real needs of clients. Mixing IT support and product selling can result in a conflict where the recommended solution is based on a preselected technology rather than being driven by the actual needs of a customer.

Contact Progent
In case your Pueblo, Colorado business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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