Quick, Affordable Online Computer Network Troubleshooting for Pueblo, Colorado Small Businesses
For more than twenty years, Progent has focused on delivering world-quality network support services to customers with small-business budgets. Progent has developed a powerful service solution that features a low-overhead, seamless virtual office infrastructure, sophisticated online repair technology, a substantial team of engineers certified in a broad array of IT disciplines, a Help Desk operational model that maximizes responsiveness and ensures follow-through, a global group of on-line support experts, on-site service dispatching for the majority of most zip codes in the United States, and a company ethos committed to resolving network problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house network support personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified experts to help your company to design and implement your cloud strategy.

Core Technologies Supported by Progent for Pueblo, Colorado Businesses
A Microsoft Gold Partner IT service company with a large team of Cisco qualified CCIE networking consultants and Apple Computer accredited engineers, Progent offers emergency troubleshooting and low-cost remote consulting to Pueblo, CO small businesses for a wide array of information technologies such as:

Service Delivery Alternatives for Pueblo, Colorado Businesses
Progent offers a selection of options for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for delivering computer support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive activity documentation, consistent follow-up, and strict cost control across an array of IT support delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can assist clients to analyze and repair network issues without the cost or delay of travel for onsite service visits. The background of Progent's network consultants makes it possible to resolve most IT problems rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration process for new customers to address emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn more information about Progent's remote network support expertise.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's remote support experts to deliver small companies the optimal solution: hands-on service technicians when you require them plus the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The response time for in-person service visits is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more concerning why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses who require prompt and reliable support from an online Help Desk Call Center with effective telephone support, online repair capability, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically have limited IT funds and can provide little management attention for dealing with IT support tasks, Progent's Help Desk Services can be the most efficient way to make sure that small business information networks stay up and running. Learn more concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of world-class consultants who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network protection consulting, high availability network consulting, virtualization strategies, plus integration, customization and training for small business applications including financials, operations, business analytics, CRM, and productivity suites. Progent can help with one-time projects such as office relocations and major software upgrades, extended projects such as management reporting application programming and customization, database software development and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of reliability, security, and recoverability than is possible with the type of in-house data center that is achievable for the majority of small companies. Since Progent uses the same data centers that support the gear of many of the planet's biggest IT organizations, Progent can eliminate the cost of building and managing the systems required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions remain current, protection and performance is continually tracked, and systems and data files are regularly archived and ready for complete and rapid restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's servers in an environment that not only provides the highest level of availability and scalability but that is also convenient for clients to transfer to another service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow small businesses with mixed environments to save dramatically on the expense of capital equipment, infrastructure support, and IT management while getting world-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can support the multi- platform and loosely standardized environments common with small companies, and keeps control of the software licenses in the client's hands so that migrating to a new virtual host is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent offers a collection of low-cost, fixed-price monthly services intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical assets that power your business network. When ProSight Systems Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more about ProSight Systems Watch server and desktop automated management services.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of network technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory mandates for IT information protection and reporting.

The breadth and size of Progent's engineering staff bring a powerful array of benefits to companies trying to maximize the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world professional background, at the forefront of IT support, performing a wide variety of technical projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class IT help, but also a support engineer with proven approaches for solving real-world network problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for online service and in-person help by the minute. As a result, you are charged only for received support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates major invoices for fast repairs. An additional benefit of by-the-minute pricing is that you will not be inclined to allow simple issues to stay unaddressed until they grow into major problems. Read more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation given by each staff member to each customer. The practice of documenting and archiving service activity allows more efficient service and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Small companies who work with independent consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Pueblo, Colorado company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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