Quick, Affordable Remote Computer Network Technical Support for Pueblo, Colorado Small Businesses
For more than two decades, Progent has specialized in providing world-class IT support to customers with small-business budgets. Progent has developed a powerful support solution that features a low-overhead, tightly connected virtual office network, custom online troubleshooting technology, a substantial pool of consultants certified in a wide array of technical disciplines, a Help Desk service structure that maximizes efficiency and guarantees follow-through, a worldwide team of remote troubleshooting experts, on-site service availability for the majority of most zip codes in the United States, and a company ethos committed to solving network problems in the least time and at the lowest cost to customers.

For larger businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house network service group. Co-sourcing can save money and help meet schedules for major IT initiatives such as application programming, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified experts to help your business to design and execute a sensible cloud strategy.

Core Technical Areas Serviced by Progent for Businesses in Pueblo, Colorado
Progent provides the support of certified consultants for all aspects of business network technology deployed in small companies and local governments. Products and technologies supported by Progent include:

Service Delivery Alternatives for Pueblo, Colorado Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering computer support is built on the Help Desk operational structure familiar to larger IT groups. Progent's Helpdesk Support Mechanism promotes fast response, thorough service documentation, dependable follow-through, and tight cost control for a range of IT support delivery options that include online repairs, in-person support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises service calls. The background of Progent's network engineers allows them to resolve the majority of network issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup process for new customers to address emergency network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's online network support expertise.

  • Onsite Service
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to deliver small and midsize companies the optimal solution: in-person service technicians when you need them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for on-site service calls is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details concerning why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses who need prompt and reliable support from a professional Contact Center with effective telephone support, remote troubleshooting tools, and enough technical strength for all needed problem escalation. Because small and midsize businesses usually are constrained by tight information technology funds and can spare little management attention for handling network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that business computer systems stay up and running. Learn more details about Progent's Helpdesk services.

  • Consulting Services
    Progent offers small companies affordable availability of enterprise-class consultants who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security engineering, fault tolerant network consulting, server virtualization solutions, plus integration, customization and support for business applications including accounting, ERP, reporting, CRM, and productivity packages. Progent can help with one-time projects including site relocations and major system migrations, longer term initiatives like business analytics application development and support, database application programming and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or emergency services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for key applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of dependability, security, and performance than is possible using the class of in-house data center that is practical for the majority of small businesses. Since Progent uses the same facilities that host the equipment of some of the planet's biggest information technology companies, Progent can eliminate the expense of creating and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions remain updated, security and efficiency is constantly tracked, and systems and data files are consistently backed up and available for full and rapid recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's production servers in an environment that not only provides the highest degree of availability and expandability but that is in addition convenient for customers to transfer to another support provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow companies with multi-vendor networks to save significantly on the expense of hardware, system maintenance, and IT administration while achieving world-class availability and an unprecedented degree of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can handle the multi- platform and non- standardized networks common with smaller companies, and retains ownership of the licenses in the customer's possession so that moving to a new virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced online consulting to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so all potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on system security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory regulations for network data security and incident reporting.

The breadth and depth of Progent's consulting staff offer a unique array of advantages to companies wishing to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry background, at the forefront of network service, executing a wide variety of IT tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for resolving real-world network problems efficiently. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no registration fee and requires no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates major invoices for fast solutions. Another benefit of granular invoicing is that clients will not be inclined to permit simple problems to stay unaddressed until they become big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports given by every staff member to every client. The practice of documenting and archiving support activity allows more effective support and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Small businesses who utilize independent consultants or who maintain in-house support staffs gain when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and efficient. Find out more concerning Progent's knowledge transfer services.

Contact Progent
If your Pueblo, Colorado business wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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