For business networks located anywhere in the state of Rhode Island, Progent's Microsoft qualified consultants can deliver phone help and troubleshooting to repair your computer network problems fast and cost effectively. Progent has acquired enterprise-class skills, advanced software utilities, and support knowledge bases to identify and fix computer network problems while avoiding the cost and delays associated with onsite service visits.

If your Rhode Island small business is situated outside of the larger metro areas such as Providence, Warwick, or Cranston, your nearby network systems support options may be limited in expertise, or not available during an emergency. This can result in a network environment that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progentís group of field proven network engineers average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a varied range of customers. This means you obtain not only the technical skills needed for the task, but a professional with demonstrated methods for applying those skills to deliver excellent network solutions.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent's disaster recovery professionals can show you how to design a disaster recovery strategy to respond to a total network failure. Progent can help you develop a complete disaster recovery solution that includes periodic disaster recovery assessments and drills so that if a disaster happens, you reduce lost productivity. Progent's Microsoft and Cisco-authorized professionals can also assist your company to build an affordable, non-stop system solution that addresses availability issues involving a wide array of infrastructure technologies and processes. Progent's business continuity experts can assist you to prepare for the broader problems associated with keeping your company going following a catastrophe by addressing not only information technology issues but additional problems like notifying critical staff members, moving into temporary work space, accessing replacement transportation, hiring temporary workers, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to create an affordable disaster recovery solution for multi-site or hybrid cloud environments using failover cluster technology field-tested in Microsoft's Azure public cloud.

Microsoft Project Server Consulting
Progent's Microsoft Project Server and Project Online experts can provide advanced remote and on-premises support services for Project Server as well as for Microsoft platforms that work in conjunction with Microsoft Project Server. Consulting support services offered by Progent include Project Professional and Project Web App integration, SharePoint Server 2013 planning and configuration, SQL Server 2016 integration and development, SQL Server 2014 support, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 troubleshooting,Office Excel and Microsoft Office 365 Excel application support, and PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE network engineers to assist you to optimize your infrastructure to accommodate local, branch, home-based, and mobile users so that they can utilize Microsoft Project Server to work together securely and efficiently. Progent's network security consultants can assist you to define and police security policies that protect sensitive project information without interfering with the efficient sharing of legitimate information.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally branded CallManager, or with Unified Communications Manager Express (CME) to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

ProSight DPS Managed Cloud Backup and Recovery
Progent's ProSight Data Protection Services cloud backup and disaster recovery provides small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out about the entire ProSight family of value-priced network management outsourcing services for small organizations.

NetApp SAN Storage Solutions
Progent offers enterprise clients online or on-premises NetApp SAN consulting services for NetApp's complete family of SAN storage products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage solutions supported by Progent include system architecture, cloud integration, virtualization, migrations, transparent updates, storage management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to assist you to take care of issues with NetApp SAN deployments efficiently based on industry best practices.

Network Support for Small Governments
Progent has extensive experience delivering a broad range of online IT support and emergency troubleshooting services to local governments and school districts throughout the United States. Progent is among the pioneers in delivering advanced remote network support and has delivered network solutions to organizations in all 50 states. Progent's remote IT consulting for local governments eliminates travel costs and resolves issues faster than onsite service calls.

Planning and Support Services for Microsoft System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of IT infrastructure management tools and is intended to offer a unified mechanism for deploying and managing virtualized datacenters across hybrid environments that can incorporate private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can help organizations of any size with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, help you upgrade smoothly from older versions of VMM, design workflows for building and deploying virtual machines and VM hosts, design high-availability scale-out clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches and load balancers, develop and debug PowerShell scripts, and assist you to assess the strategic business benefits of new capabilities like Storage Replica and Host Guardian Service. Progent's certified virtualization professionals can provide world-class Windows Hyper-V consulting and VMware ESXi support.

Exchange 2016 Upgrade Support
Progent's certified MS Exchange 2016 Server consultants can help you in all phases of your migration to Microsoft Exchange 2016 such as planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing for fault-tolerant CAS services; planning, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

64-bit Processing Upgrade Support Services
Progentís 64-bit migration specialists can help you to enhance your application servers and workstations affordably from 32 bits to 64 bits. Progent can assist you to calculate the risks and advantages of migrating to 64-bit processing, design a cost-effective migration process that minimizes operational interruptions, and deliver timely remote support to assist you to configure 64-bit software and application software on your current computers. Progent's Microsoft certified computing engineers can assist you to install the 64-bit versions of Microsoft platforms like Windows Server 2008, Exchange Server, Microsoft Windows 7, and Microsoft Office Excel.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a seamless expansion of Unified Communications Manager, is a unified voice messaging system that accelerates productive collaboration by offering flexible set of options for accessing voice messages within a framework that is easy to implement and maintain. Cisco Unity Connection lets you read and manage voice messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, IVR, and automated-attendant functions for small to medium businesses (SMBs) and corporate satellite locations with as many as 500 users. Progent's Cisco-certified CCIE consultants can provide Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your voice messaging deployment gives you maximum competitive advantage.

Microsoft Windows Server 2016 Hyper-V Hybrid Cloud Solutions
Hyper-V 2016 incorporates core features first developed for and refined on Azure, among the world's biggest public clouds. This pedigree significantly enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing data security, uptime, expandability, manageability, dependability and disaster recovery. Progentís Microsoft certified Windows Server 2016 Hyper-V experts can help you to evaluate the advantages of Hyper-V 2016 for your business, set up pilot systems to verify the ability of Hyper-V 2016 to run your vital workloads, design an efficient network architecture for a cloud-centric or hybrid installation, develop and execute a smooth upgrade strategy, train your IT management and technical support personnel, and provide ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment gives you the highest possible business value.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of information technology security experts. GIAC certifications are acknowledged by businesses and institutions all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with any of the network security disciplines covered under GIAC accreditation including evaluating network vulnerability, incident management and response, traffic analysis, web services security and security information and event management (SIEM) solutions for compliance with regulatory requirements for promptly reporting events.

Azure cloud Integration Consulting Services
Progent's Microsoft Azure integration consultants can help you with any phase of Azure cloud integration such as needs definition, prerequisites assessment, solution design, pilot testing, deployment, automated administration, performance tuning, software license management, disaster recovery preparedness, security planning, and compliance validation. Progent can assist you to set up and troubleshoot firewalls and VPN tunnels so your users can safely access to Azure-based services, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft platforms to work in Azure including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist you to set up a hybrid environment that seamlessly integrates physical datacenters with Azure-based services.

Deployment Support for Microsoft Lync Server 2013
Lync Server 2013 allows organizations of all sizes to create a centrally managed and protected communications ecosystem that permits a Bring-Your-Own-Device computing style with IM, presence, audio/video and web conferencing with app sharing and whiteboard, and both IP and PSTN telephony enabled for a wide range of desktop and mobile endpoints. Progent's certified Lync Server 2013 consultants can assist your company to evaluate the advantages of Lync 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology suitable for your current and future goals, implement Lync 2013 in a way that expedites your ROI, and provide custom online and onsite training to your IT staff and end users. Progent offers expertise in key components of a Lync Server 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync 2013 with popular Microsoft Office and Office 365 apps such as Outlook, Excel and PowerPoint. If you are currently running Lync, Progent's Microsoft Skype for Business Server experts can help you to design and carry out an efficient upgrade to Skype for Business.

Talk to a Progent Computer Consultant
To see how you can contact a Progent computer support expert for remote or on-premises help in , call 1-800-993-9400 or visit Remote Network Support.














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