Rhode Island Computer Network Consulting Experts for Office Computer Systems: Online Phone Assistance and Repair
For small office networks located within the state of Rhode Island, Progent's Microsoft certified technical team members can provide remote phone assistance and troubleshooting to fix your computer system problems quickly and affordably. Progent has developed top-notch skills, advanced software tools and support knowledge bases to identify and fix computer network problems without the high cost and delays associated with on-site service dispatches.
If your Rhode Island company is located outside of the larger urban areas such as Providence, Warwick, or Cranston, your nearby computer support choices may be limited in expertise, or not available during a crisis. This results in a network that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s group of field proven network consultants average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a wide range of technical projects for a extensive range of clients. This means you obtain not just the technical expertise needed for the job, but an expert with proven methods for applying those skills to assist with efficient network solutions.
Eliminate Dependence on an Individual Freelance Consultant
By building a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Application Support
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and comprehensive IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Immediate Assistance for Urgent Issues
With Progent’s remote support services, you can get immediate assistance for problems that are causing lost productivity without the long wait for an on-site service technician. For day-to-day administration work, Progent’s remote support engineers can complete most jobs within minutes of a request, instead of forcing you to wait for hours or days.
Broad and In-depth Expertise with Business Information Networks
Progent’s team of sixty+ computer network experts means customers benefit from the leverage of 800 years of combined experience and shared knowledge base to resolve the most troublesome system problems. Progent has the know-how to find solutions quickly and deliver them affordably.
Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's consultants can provide your company with enterprise-level expertise without the cost and management overhead of maintaining a large in-house IT organization.
Sun Solaris Support
Progent offers your company access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISM certification. Progent’s can provide consultants to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.
Apple Mac Support Services
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Microsoft-based networks, and one-on-one training. For business networks based exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring and maintaining a network system that is reliable, safe, fast and aligned with your business objectives.
Anti-Virus and Anti-Spam Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, complete solution to keep your company mail server free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.
Linux Support Services and Linux/Windows Integration
If your company network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Microsoft-based servers, workstations and software, Progent offers full-service IT outsourcing that allows you to concentrate on your area of high-value expertise.
Experienced with a Broad Spectrum of Business Networks
Progent’s expert consultants have provided IT support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world experience on what computer network solutions work and which ones don’t.
SQL Server 2005 delivers powerful, familiar tools to computer experts and information workers, reducing the complexity of creating, deploying, managing, and accessing enterprise information and analytical applications on platforms ranging from mobile devices to corporate information systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require a network consultant with real-world expertise and broad knowledge in planning and building information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Microsoft Windows Active Directory demands significant practical experience to configure optimally across an enterprise. Progent’s Microsoft qualified consultants are skilled in designing, integrating, and troubleshooting complex Microsoft Enterprise AD installations. Progent’s fields of proven competence with Microsoft Windows 2003 AD include replication problems, multi-domain partition configurations, repair of corrupted Active Directory objects, cleaning up legacy legacy software configuration objects in online AD environments, and repair of failed configurations of AD and AD-integrated applications.
Microsoft Great Plains accounting offers analysis and reporting capabilities that let you track all business processes, sales and expenses, and sales patterns with built-in drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting services can enable you to design reports that let you understand your business more thoroughly, turning raw data into valuable management information. Progent can enhance your reporting and business analysis by offering Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to deliver specialized line-of-business software development and web commerce applications that integrate seamlessly with Microsoft Great Plains.
Progent's certified ISA Server consultants have extensive experience developing Microsoft ISA Server-based security solutions for information systems with multiple offices, remote workers, and line-of-business web applications. Progent's Microsoft Firewall experts are available to assist your small business in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your information security requirements without overly restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
If your business has a UNIX, Linux, or Sun Solaris network or a multi-OS network, Progent's CISM, CISSP and ISSAP-qualified consultants can assist your whole organization in a wide range of security areas including security administration practices, security design and models, connection management systems and techniques, applications development security, operations security, physical security, telecommunications, network and web security, and business continuity planning. CISA and CISM stipulate the basic competencies and worldwide standards of knowledge that information security managers are expected to possess. These certification give IT management the confidence that consultants who have achieved their CISM or CISSP qualification have demonstrated the experience and knowledge to deliver world-class security management and engineering services.
Small to mid-sized businesses can now get all the benefits of MOM and also have fast access to Progent’s Microsoft and Cisco qualified network consulting professionals. With Progent's economically priced IT service programs, mid-size organizations can choose a simple MOM-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports MOM 2005 and MOM 2000 to provide small company networks world-class availability, security and productivity.
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of information technology security engineers. GIAC's goal is to verify that an accredited security consultant possesses the knowledge needed to provide services in critical categories of system, data, and application security. GIAC accreditations are recognized by businesses and government organizations all over the world including and the U.S. National Security Agency (NSA). Progent can provide the expertise of GIAC certified security engineers for all of the security capabilities covered within GIAC certification topics such as auditing IT infrastructure, security incident response, traffic analysis, and web application security.
Progent has agency relationships with several of the communications industry's top data and voice carriers and can offer your company the same data/voice services you can purchase by dealing direct. Progent can also show you how to pick the service plans that make the best sense for your organization and can provide world-class consulting support to help you incorporate your data/voice services into a communications solution that maximizes the productivity of your IT network. Carriers whose connections are available by Progent include AT&T, Speakeasy, and NextWeb.
Progent’s IT outsourcing packages offer affordable network support for mid-size organizations. Whether it involves designing network architecture, setting up an internal Help Desk or using an outside one, rolling out a new e-mail system, monitoring your system, or building a web-based business solution, outsourcing your network engineering services can smooth out costs and minimize risks, permitting network service budgets to increase in a more linear and controlled manner than is possible by assembling a large, knowledgeable in-house network support staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you build a secure and robust system architecture for your vital Windows-based applications including Microsoft Office XP, Office 2003, and Office 2000.
For custom application development, Progent can supply software design consultants to produce line-of-business applications in areas such as commercial transaction webs, web development, Microsoft Business Solutions packages such as Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Microsoft IIS to build company-specific eCommerce applications based on Microsoft ASP.NET. In addition, Progent offers expertise in a wide array of custom program development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
