For office networks located within the state of Rhode Island, Progent's Microsoft and Cisco qualified technical team members can deliver phone support and remote troubleshooting to fix your computer network troubles fast and cost effectively. Progent has acquired enterprise-grade skills, software utilities, and support databases to diagnose and resolve network problems while avoiding the expense and delays associated with on-site technical service calls.

If your Rhode Island small business is located beyond the larger urban areas such as Providence, Warwick, or Cranston, your nearby computer support options may be limited in technical expertise, or unavailable during a crisis. This results in a network that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progentís group of network consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a extensive range of technical projects for a diverse range of clients. This means you get not only the technical skills needed for the task, but an expert with field proven methods for applying that expertise to deliver excellent network solutions.

Examples of Online Consulting Services Available from Progent for Cisco Routers
Some of the typical remote Cisco router support services offered by Progent are setting up domain name, DHCP, routing maps, logging, security logon banner and user accounts; setting up iBGP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; reviewing policy based routing to MPLS, routing configuration, and BGP peering; upgrading router's IOS image; configuring and testing router failover; resolving VPN issues; producing a network diagram and documenting configuration; plus policy and business recovery strategy.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection specialists can help organizations to configure Progent's Email Guard Security Gateway to use your content security policies for monitoring the content of outbound email messages and attachments and blocking the transmission of confidential or inappropriate information or spam-like messages. Email Guard's outbound email content filtering solutions can also help organizations avoid being blacklisted and stay compliant with industry security standards and government requirements such as HIPPA, Sarbanes-Oxley and PCI DSS.

Planning and Migration Support services for SharePoint Server 2013
Progent has been delivering SharePoint support since the first SharePoint product was published more than a decade ago, and Progent has the breadth and depth of IT know-how to assist organizations of any size to design and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 applications that bring significant business value to your IT investment. Progent's Microsoft-certified consultants can help your company to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; determine if an in-house, Cloud-based or hybrid configuration is most sensible for your busi9ness; and select the right version of SharePoint 2013 for your purposes. Progent offers full project management outsourcing or can assist in specific tasks related to your SharePoint 2013 migration.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded only to the highest tier of companies that work closely with Microsoft, have been tested for IT expertise, and have confirmed customer references. Microsoft Gold Partners are required to maintain large staffs of IT professionals who have undertaken extensive proficiency testing. Gold Partners are provided access to special support and training opportunities from Microsoft and early access to beta software for training and study purposes.

MySQL Database Application Programming and Database Administration Consulting
Progent's MySQL relational database management system specialists offer a variety of economical online support services to assist companies to optimize the business benefit of their MySQL environment. Consulting services available from Progent for MySQL environments cover DBA support, software programming, and MySQL migration help.

NetApp SAN Storage Solutions
Progent can provide enterprise customers remote or onsite NetApp SAN consulting support for NetApp's complete line of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN solutions supported by Progent include system architecture, cloud integration, virtualization, migrations, transparent patching, system management, information assurance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN storage environments quickly and affordably based on best practices.

SQL Server 2012 Consulting Services
Progent can provide the support of Microsoft-certified SQL Server 2012 consultants as well as seasoned database application developers, DBAs, project managers, Cisco-certified network engineers, business continuity specialists, and certified data security consultants to assist your business to manage your SQL Server 2012 environment and configure a cost-effective and secure IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012. Progent can also help your company to upgrade to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

Configuration Consulting for Lync 2013
Microsoft Lync Server 2013 allows organizations of any size to create a manageable and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging (IM). instant messaging, presence, web conferencing with application sharing, as well as IP and PSTN telephony enabled for a wide assortment of stationary PCs and mobile clients. Progent's Microsoft-certified Lync Server 2013 experts can assist you to assess the business benefits of Lync 2013, design an on-premises, cloud-based (via Lync Online) or mixed model suitable for your present and future goals, deploy Lync Server 2013 so as to speed up your return on investment, and deliver custom webinar and onsite training to your IT staff and end users. Progent offers expertise in key components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook clients, Excel and PowerPoint. If you are currently using Lync, Progent's Microsoft Skype for Business experts can assist you to design and implement out an efficient migration to Skype for Business.

Fast and Affordable Remote Consulting and Support Nationwide
Progent has provided online or onsite IT support help to organizations in every state in the country. Many of these customers have indicated their appreciation to Progent in the form of testimonials to the quality of Progent's service personnel. Check out Progent's customer testimonials to learn what people have said about the high level of Progent's IT services

Progent's Integration Support for Microsoft Windows Server Essentials
Microsoft Windows Server Essentials is an affordable, entry-level operating system that enables small businesses to transition from the traditional stand-alone on-premises datacenter to the new hybrid computing model that combines on-premises and cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants offer budget-friendly online consulting and technical support for Windows Server Essentials. Progent can help you to evaluate the potential business benefits of moving to Essentials and adopting a hybrid local/cloud model for your network ecosystem. Progent offers full-service project management so you can plan and carry out an efficient move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. (Learn about Progent's Office 365 integration with on-premises Exchange and Microsoft Azure integration consulting services.) Progent also offers as-needed consulting, technical support, and customized training.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to validate the knowledge of computer security experts. GIAC accreditations are recognized by companies and institutions around the world including and the United States NSA. Progent's GIAC-certified information assurance consultants offer expertise with all of the security services covered under GIAC certification including evaluating infrastructure vulnerability, security incident handling, intrusion detection, web application security and SIEM solutions for compliance with government requirements for promptly reporting events.

Progent's Integration and Development Services for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can broaden their market, lower their operating costs, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and expedite your ROI.

Automated Server Monitoring with Microsoft System Center 2016 Operations Manager Operations Manager
Progent provides an assortment of network support packages built on Microsoft System Center 2016 Operations Manager services. Progent's remote, 24x7 server monitoring makes your computer management proactive rather than reactive. By identifying potential issues before they result in network downtime, Progent's server monitoring can keep your network free of stressful and expensive service outages.

Microsoft Dynamics GP (Great Plains) Consulting Services
Progent can provide a Microsoft Dynamics GP support professional to help your company to maintain and improve your Great Plains-powered management information solution. Progent can also help you to architect and implement a smooth Microsoft Dynamics GP upgrade from a legacy system so that you preserve your information, enhance your security, extend your reporting and management analytics, take full advantage of Microsoft Office support, and eliminate network disruption by planning and adhering to an intelligent upgrade strategy.

Contact a Progent Computer Support Expert
To find out how to get in touch with a Progent network consultant for remote or onsite support in , call 1-800-993-9400 or visit Remote Computer Support.

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