For office networks located in the state of Rhode Island, Progent's Microsoft and Cisco qualified technicians can provide online support and remote troubleshooting to fix your computer network troubles quickly and cost effectively. Progent has developed enterprise-class skills, software utilities, and support databases to identify and repair IT problems while avoiding the expense and delays associated with on-site service calls.

If your Rhode Island business is located outside of the larger urban areas such as Providence, Warwick, or Cranston, your local computer support options may be limited in skills, or unavailable during a crisis. This results in a network environment that is unusable or causing wasted time due to technical problems going unresolved for too long. Progent’s group of field proven network consultants average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a broad range of customers. This means you obtain not only the technical expertise needed for the job, but a consultant with demonstrated methods for applying that expertise to provide cost effective network solutions.

Some Examples of Remote Consulting Services Available from Progent for Cisco Routers
Some of the popular remote Cisco router consulting services offered by Progent are configuring domain name, IP addressing, routing tables, logging, and user accounts; setting up HSRP, aggregate routing, static or BGP to EIGRP redistribution, and ECN gateways; troubleshooting NAT configurations, routing configuration, and BGP peering; updating router's IOS image; configuring and testing failover; resolving VPN tunnel and routing issues; making a network diagram and documenting configuration; plus security and disaster recovery strategy.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention experts and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use your content policies for monitoring the content of outbound email messages and attachments and preventing users from sending confidential or inappropriate information or spam. ProSight Email Guard's email content filtering technology can also help your business avoid reputation loss and stay in compliance with industry privacy standards and regulatory requirements like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out about Progent's complete ProSight line of affordable network monitoring and management services for small organizations.

Simple Engagement and Pricing Structure
Progent has made it easy to be a customer. Progent requests no complex contracts, no minimum commitment, no retainer fees, and no minimum support time for services performed during regular working hours. All support time is fully documented and billed to the precise number of minutes used. By-the-minute billing eliminates scenarios in which customers are charged major dollars for fast repairs. You are charged exclusively for the support you receive.

NetApp SAN Storage Solutions
Progent offers enterprise clients remote or onsite NetApp SAN consulting services for NetApp's entire family of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage technology supported by Progent include system dsign, cloud integration, virtualization, migrations, non-disruptive patching, storage management, information assurance, high availability, and remediation. Progent can provide Level 3 support to assist you to take care of problems with NetApp SAN storage deployments efficiently based on leading practices.

ProSight DPS Managed Cloud Backup
ProSight Data Protection Services cloud backup offers small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Learn about Progent's complete ProSight line of value-priced network management outsourcing services for small and mid-size businesses.

Progent's Consulting and Development Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 offers significant enhancements in speed, scale, security and compliance, high-availability, mobile computing integration, and integrated BI. New features include PolyBase for handling relational and non-relational files in one appliance for data warehousing, R language support, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud-resident resources. Progent's Microsoft certified SQL Server 2016 consultants can provide remote and onsite expertise to help organizations of any size to plan, deploy, administer or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

Full Array of Security Assistance
Progent's , CISSP, CISM, and ISSAP certified security consultants can assist your company to perform complete security assessments, restore operations rapidly from virus attacks, set up firewalls, set up secure techniques for remote and mobile access, deploy spam filtering and email encryption, and develop a corporate-wide security strategy based on 24x7 automated monitoring.

Help with Selecting an Internet Service Provider and an Internet Connection Plan
Progent offers access to the affordable support of online Internet connectivity experts to help your company to evaluate or update your Internet services so your Internet connectivity solution meets your business needs. Support services available from Progent's engineers include evaluation of your existing bandwidth utilization, vendor and plan analysis and ordering, network provisioning, and managing a smooth move to a different ISP and/or service arrangement. Provisioning can include enhancing existing routers and switches and configuring new ones, implementing firewalls, and upgrading fault-tolerant BGP configurations. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Advanced Project Management Experts
For enterprise customers in need of high-level project management assistance, Progent can provide access to senior information technology professionals with decades of experience in technology management, program development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management expertise to help organizations to follow leading practices to make sure strategic projects are completed on time and on budget.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, an integrated expansion of Unified Communications Manager (CUCM), is a unified voice messaging platform that promotes productive collaboration by offering flexible set of alternatives for retrieving voice messages within an environment that is easy to deploy and maintain. Cisco Unity Connection allows you to read and manage your voicemail from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in certain Cisco ISR routers, provides affordable voicemail, unified messaging, IVR, and greeting services for small to mid-size businesses and corporate satellite locations with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and technical support services to ensure that your voice messaging deployment gives you the highest possible business advantage.

Design, Deployment and Troubleshooting Services for Microsoft System center 2012 R2
Progent's System Center consultants have over a decade of experience configuring, supporting and troubleshooting the key components that make up System Center and can assist your organization to design, deploy, manage, and fix your Microsoft System Center 2012 R2 solution to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent also can provide System Center 2016 upgrade planning and support to help your organization to transition to the latest version of System Center from an earlier one or from another IT management platform to deliver the benefits of best-in-class provisioning, management automation, security, plus infrastructure and critical application performance monitoring.

Virtualization Consulting
Virtual compute, storage and networking techniques enable IT organizations to maximize utilization, streamline network administration, and enhance workload availability and security. run several virtual machines on one actual computer. Typical applications for virtualization include resource consolidation, low-cost platforms for programs that only run on outdated OS software, and economical segregation of application development or pilot environments from on-line ones. Progent's virtualization technology engineers offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization consulting services, Windows Server 2008 Hyper-V Virtualization help, VMware vSphere configuration and troubleshooting, VMware NSX network virtualization architecture and integration, and Citrix XenServer assistance. Progent can install virtual servers to optimize performance, fault tolerance and manageability while at the same time cutting expenses; propose and test business recovery strategies that minimize productivity loss in the event of a catastrophic failure; and provide continuing support, repair, and consulting assistance as virtualization technology advances.

Failover Clustering Help for Windows Server 2016 and Windows Server 2012 R2
Progent offers Microsoft Windows 2016 failover clustering consulting, Microsoft Windows Server 2012 failover cluster expertise and Microsoft Windows Server 2008 clustering support services to enable your business implement clustered server configurations that offer world-class uptime, even for normal maintenance functions. This zero-downtime feature is possible because any server in a cluster can be taken down for servicing without impacting clients. Server clustering also frees IT staff to install vital security enhancements during normal working hours without affecting user productivity.

Complete Reporting of Services Delivered
Progent provides full and detailed documentation of all service activity to make sure customers do not feel “captive” to their support organization. Progent sends email documentation of services immediately after completion of each service interaction, and also sends a hard copy along with monthly invoices. Complete network support documentation makes it less disruptive for customers to move to a different support organization or take on more support duties internally. Complete service documentation also provides management the visibility required to determine the value of maintenance services and produce more realistic IT expense projections.

Citrix Certified XenServer Virtualization Consulting Services
Progent's Citrix certified XenServer virtualization consultants can help you to understand the strategic advantages of XenServer and other Citrix products, and can assist your IT organization to plan, validate, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can in addition analyze your current XenServer deployment and help you to optimize resource utilization, performance, security and compliance, uptime, and recoverability.

Comprehensive Support Services for Systems at Colocation Sites
There are several hundred world-class Internet Data Centers in Northern California and larger metropolitan areas throughout the United States, and Progent's colocation center consulting professionals can enhance your network's redundancy and performance by helping you select a remote data center facility that meets the individual requirements of your organization such as geographic proximity, size, communications, budget, and value-added features and services. Progent’s data center IT services are designed for businesses with equipment located at co-location hosting facilities and requiring on-demand on-site assistance at the co-location site as well as remote support from Microsoft and Cisco certified experts. Progent provides a selection of co-location center support services including network topology evaluation, Windows and UNIX server installation and support, troubleshooting for server and telecommunications infrastructure, development and deployment of fault tolerant systems, architecting and implementing layered security structures, firewall integration and troubleshooting, designing load balancing environments, and creating high-availability server and storage clustering configurations.

Contact a Progent Computer Support Expert
To find out how you can contact a Progent network support expert for online or onsite assistance in , phone 1-800-993-9400 or visit Remote Network Help.














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